customer service representative Jobs in Lahore

customer service representative

customer sales representative Jobs in Lahore

customer sales representative

customer support executive Jobs in Lahore

customer support executive

account manager

aso specialist

client support specialist

Techscale

<div>
 
 About The Role
 
 
 
 We are looking for a proactive and customer-obsessed
 
 Customer Success Specialist
 
 to join our growing team. In this role, you&rsquo;ll be the key point of contact for our clients, helping them maximize the value of our SaaS platform from onboarding through renewal and expansion.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Develop and maintain strong relationships with assigned clients, ensuring high levels of satisfaction and retention.
 </li>
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 Guide new customers through the onboarding process, including setup, training, and initial adoption.
 </li>
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 Educate clients on features, new releases, and best practices to help them get the most out of the platform.
 </li>
 <li>
 Monitor usage metrics and proactively reach out to under-engaged customers to improve product utilization.
 </li>
 <li>
 Act as the voice of the customer internally and escalate issues to support or product teams when necessary.
 </li>
 <li>
 Collaborate with Sales and Account Managers to support contract renewals and identify upsell or cross-sell opportunities.
 </li>
 <li>
 Collect customer feedback and work with product teams to inform roadmap and improvements.
 </li>
 <li>
 Contribute to knowledge base articles, FAQs, and customer success playbooks.
 
 
 </li>
 </ul>
 
 Key Requirements
 
 
 
 <ul>
 <li>
 Minimum 3 years of experience in Customer Success, Account Management, or Client Support (preferably in a SaaS environment).
 </li>
 <li>
 Excellent communication, interpersonal, and relationship-building skills.
 </li>
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 Ability to explain complex topics in a simple and clear manner.
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 Strong problem-solving skills with a customer-first mindset.
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 Self-starter who can manage multiple accounts and prioritize effectively.
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 Experience working in a B2B SaaS company.
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 Familiarity with CRM tools and cloud-based platforms.
 </li>
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 Understanding of the software development lifecycle is a plus.
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 Experience running customer training sessions or webinars.
 </li>
 </ul>
</div>

Customer Success Specialist

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist worldwide financial-services leading client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers and banking flavor but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Banking Experience preferred
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
 </li>
 <li>
 Assist customers with their items purchased through ecommerce website
 </li>
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 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
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 Providing alternatives to products/items, which are not available on the ecommerce website
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 Follow standard processes and procedures when it comes to providing the resolution
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 Staying up to date with latest updates on system information, process changes and future updates
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 </ul>
</div>

Customer Services Specialist

Instacare Technologies

Job Summary:The Customer Success Agent is responsible for ensuring customer satisfaction, retention, and success by providing excellent post-sales support and maintaining strong client relationships. This role involves understanding customer needs, resolving issues efficiently, and ensuring customers gain maximum value from the company&rsquo;s products or services.Key Responsibilities:<ul><li>Customer Support &amp; Communication</li><li>Act as the primary point of contact for customers via phone, email, or chat.</li><li>Respond promptly to customer inquiries and resolve issues efficiently.</li><li>Provide product guidance, training, and troubleshooting assistance.</li><li>Customer Onboarding</li><li>Assist new customers in setting up and using the platform or service.</li><li>Ensure smooth onboarding by providing necessary documentation and demos.</li><li>Follow up to ensure successful adoption and satisfaction.</li><li>Customer Retention &amp; Relationship Management</li><li>Build long-term relationships with customers to encourage loyalty and renewal.</li><li>Identify at-risk customers and take proactive steps to improve their experience.</li><li>Gather customer feedback and share insights with the product and development teams.</li><li>Performance Monitoring &amp; Reporting</li><li>Track customer usage and engagement metrics to ensure product value realization.</li><li>Maintain detailed records of customer interactions and issues in CRM tools.</li><li>Prepare and share reports on customer satisfaction and support metrics.</li><li>Collaboration &amp; Process Improvement</li><li>Collaborate with sales, technical, and product teams to resolve customer concerns.</li><li>Contribute to knowledge base articles and process documentation.</li><li>Suggest improvements to enhance the customer experience.</li></ul>Key Skills &amp; Competencies:<ul><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving and analytical abilities</li><li>Patience and empathy in handling customer concerns</li><li>Proficiency in CRM and support tools (e.g., HubSpot, Zendesk, Freshdesk)</li><li>Ability to multitask and manage time effectively</li><li>Understanding of SaaS or technology-based products (preferred)</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Business, Marketing, IT, or related field</li><li>1&ndash;3 years of experience in customer success, client support, or account management</li><li>Experience in SaaS or tech-based customer service preferred</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Success Agent

IGarner System

Job Summary:The Customer Support Executive is responsible for providing exceptional service to customers by handling inquiries, resolving complaints, and ensuring customer satisfaction. This role requires excellent communication skills, patience, and problem-solving ability to deliver a positive customer experience.Key Responsibilities:<ul><li>Respond to customer queries via phone, email, chat, or in-person in a professional and timely manner.</li><li>Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.</li><li>Maintain customer records by updating account information and service history.</li><li>Provide accurate information about products, services, policies, and procedures.</li><li>Escalate unresolved issues to the appropriate department or supervisor.</li><li>Track, manage, and resolve customer service tickets or cases.</li><li>Collect customer feedback and share insights with the management team for service improvement.</li><li>Support sales and operations teams by ensuring smooth customer interactions.</li><li>Meet performance targets such as response time, resolution time, and customer satisfaction scores.</li><li>Ensure compliance with company policies and service standards.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Business Administration, Communication, or a related field (preferred).</li><li>Proven experience in a customer service or client-facing role (preferred but not mandatory for freshers).</li><li>Strong communication skills in English [and local language if applicable].</li><li>Proficiency in MS Office and customer service software (CRM tools like Zendesk, Freshdesk, HubSpot, etc.).</li><li>Ability to handle pressure and challenging situations calmly.</li><li>Excellent problem-solving and conflict-resolution skills.</li><li>Strong organizational and multitasking abilities.</li><li>Positive attitude, patience, and empathy.</li></ul>Key Competencies:<ul><li>Customer-oriented mindset</li><li>Professionalism and accountability</li><li>Team collaboration</li><li>Active listening and adaptability</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs75,000.00 per monthWork Location: In person

Customer Support Executive

Blackstone Global Resource ltd

Position: Global Recruitment Specialist Location: DHA Phase 4, Lahore Salary: upto &quot;80,000 PKR&quot; Plus Commission Shift timing: 1pm - 10pm (Mon-Fri)Company Description: Blackstone Global Resource is a one-stop solution provider for a wide range of business services. With extensive expertise and a client-centric approach, the company provides services across various domains, including recruitment, financial consulting and start-up support.Role Description: This is a full-time on-site role for a Recruitment Specialist specialised in Care Home industry in the UK. The Recruitment Specialist will be responsible for day-to-day tasks such as shortlist and screen resumes, cold calling candidates, conducting phone interviews, client communication and training new hires.Qualifications: Hiring, Interviewing, and Recruiting skills Communication skills Training skills 1 - 2 years experience in the Care Home industry Bachelor's degree in Human Resources, Business Administration, or a related field Experience in recruitment or a related field is preferredJob Type: Full-timePay: Rs55,000.00 - Rs80,000.00 per monthWork Location: In person

UK HCA and Nurse Recruiter

MAF COLLECTIONS (SMC-PRIVATE) LIMITED

Customer Support Representative (CSR)Job SummaryIf you have the expertise and skills to deal with international customers to provide them support and keep them satisfied, IBP Global is the right place.As a Customer Support Representative, your primary responsibility is to provide efficient and timely customer support. You will handle customer queries and complaints through various communication channels such as email, phone, chat, and social media. Your job is to ensure that customers receive the best possible service and resolution to their issues.Key Responsibilities<ul><li>Responding promptly and professionally to customer inquiries and complaints via email, phone, chat, and social media</li><li>Troubleshooting and resolving customer issues by providing accurate and relevant information</li><li>Escalating complex issues to higher-level designers or management as required</li><li>Building rapport and maintaining good relationships with customers by providing exceptional customer service</li><li>Monitoring and tracking customer inquiries and complaints to ensure timely resolution and follow-up</li><li>Keeping up-to-date with product and service knowledge to provide accurate information to customers</li><li>Maintaining accurate and detailed customer records and updating them as necessary</li></ul>Requirements<ul><li>Proven customer support experience, preferably in a fast-paced environment</li><li>Excellent English spoken skills</li><li>Preferably female</li><li>Ability to work in a team environment</li><li>Strong problem-solving and analytical skills</li><li>Ability to manage multiple tasks simultaneously and prioritize effectively</li><li>Ability to work under pressure and meet tight deadlines</li><li>Proficiency in using computer applications and tools, including Microsoft Office</li></ul>Location: LahoreSalary: Rs 30,000 - 50,000 plus KPI bonus along with sales CommissionJob Type: Full-time (Night Shift 8 pm - 5 am)Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Support Representative (CSR)

BB Holdings

Customer Support Specialist Location: Lahore (On-site) Job Type: Full-timeWe are looking for a highly motivated and customer-focused Customer Support Specialist to join our growing team. This role is ideal for individuals with 1.5 to 2 years of experience in client services or customer success, especially in UK and USA-based campaigns.. However, freshers with excellent communication skills and a strong passion for customer service are also encouraged to apply.As a Customer Support Specialist you will be the primary point of contact for our clients, responsible for delivering exceptional support, resolving issues efficiently, and ensuring a positive overall customer experience.Key Responsibilities<ul><li>Respond to customer inquiries, concerns, and support requests via phone and email in a timely and professional manner</li><li>Resolve customer complaints and troubleshoot technical issues to ensure high levels of customer satisfaction</li><li>Maintain comprehensive knowledge of our products and services, staying up to date on new features and updates</li><li>Process orders, returns, and exchanges; escalate issues to relevant departments as needed</li><li>Accurately log and track customer interactions using CRM tools for future reference and reporting</li><li>Follow up on unresolved issues to ensure timely resolution and customer satisfaction</li><li>Collaborate with internal departments (e.g., Sales, Product Development, and Marketing) to address client needs and improve service delivery</li><li>Share feedback and insights on recurring issues or customer trends to support process improvements</li><li>Participate in ongoing training to enhance service skills and product knowledge</li></ul>Qualifications<ul><li>Fresh graduates are welcome to apply</li><li>1.5 to 2 years of experience in a customer support or client services role is preferred</li><li>Strong communication skills in both verbal and written English, with a professional and empathetic tone</li><li>Excellent problem-solving abilities and the confidence to manage challenging situations</li><li>Ability to multitask and handle multiple client issues simultaneously</li><li>Comfortable working under pressure and meeting deadlines while maintaining accuracy</li><li>A positive, proactive attitude and a passion for customer success</li><li>Experience in technical troubleshooting or in an international BPO/Call Center environment is a plus.</li><li>Age Limit: Less than 40</li></ul>Why Join Us?<ul><li>Competitive salary and benefits package</li><li>Opportunities for career growth and professional development</li><li>A supportive, collaborative, and dynamic team environment</li><li>A chance to work with a diverse group focused on delivering top-tier customer experiences</li></ul>Shift Timings<ul><li>Summer: 01:00 PM &ndash; 10:00 PM</li><li>Winter: 02:00 PM &ndash; 11:00 PM</li></ul>Note: This is an on-site role. Remote work is not available for this position.Ability to Commute: Must be able to commute to Lahore.Job Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Support Specialist

Explore 1462+ Client support specialist in Lahore this October. Find roles across top companies and apply now to boost your career.