client support specialist

HR Ways

Hiring a Customer Support Specialist - ﻿Lahore (Onsite)About the Company:An innovatice and dynamic Game Development , outsourcing and consulting company having vast ﻿experience ﻿&amp; success in building Dedicated Development Teams of different sizes for international customers.Role Overview:We're looking for a Customer Support Specialist with an authentic American accent and a passion for delivering a high-touch client experience. You'll be the first point of contact for Efani customers &mdash; answering calls, handling chats, resolving issues, and ensuring every client interaction reflects our reputation for reliability and security.This is a non-sales role, focused on support, troubleshooting, and client satisfactionKey Responsibilities<ul><li>Answer inbound calls, chats, and emails from Efani customers promptly and professionally.</li><li>Assist clients with SIM activations, plan questions, billing inquiries, and troubleshooting.</li><li>Maintain a calm, polite, and confident tone &mdash; always representing Efani's premium image.</li><li>Accurately record customer interactions and resolutions in the CRM/support system.</li><li>Escalate complex or technical issues to internal specialists when needed.</li><li>Collaborate with the operations and engineering teams to improve customer experience.</li><li>Follow scripts and SOPs, but also apply judgment to deliver empathetic, human support.</li></ul>Ideal Background<ul><li>2&ndash;5 years in customer support or client success (telecom, fintech, or SaaS preferred).</li><li>Fluent English with a clear, neutral, or American accent &mdash; tested during interview.</li><li>Confident on the phone and able to de-escalate challenging situations.</li><li>Comfortable using CRM or ticketing tools (HubSpot, Zendesk, Intercom, or similar).</li><li>Excellent written communication for chat and email support.</li><li>Stable internet, quiet workspace, and professional audio setup for call handling.</li></ul>KPIs / Success Metrics<ul><li>Average response &amp; resolution time</li><li>Customer satisfaction (CSAT) or NPS score</li><li>Call quality and professionalism ratings</li></ul>Adherence to support scripts and SOPsWhat we offer<ul><li>Tax free Salary</li><li>Flexible working hours</li></ul>﻿﻿﻿Other Details:﻿Experience: 2 to 5 years Location: Phase 8, Lahore Wordking days &amp; timings: Monday to Friday (12 pm to 8 pm)Job Type: Full-timeWork Location: In person

Customer Support Specialist

Decklaration

<div>
 
 
 1Now
 
 is a SaaS-based Fleet Management Solution built for car rental businesses. We help owners boost revenue, reduce Turo commission fees, and streamline operations through features such as custom rental websites, secure driver verification, automated rental agreements, and powerful fleet analytics.
 
 
 
 We are looking for an
 
 Onboarding Specialist
 
 who can help new clients successfully set up and start using our platform while ensuring a smooth onboarding experience and ongoing support.
 
 
 
 Key Responsibilities:
 
 
 
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 Set up and verify new client accounts, including business details and platform configuration.
 
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 </ul>
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 Upload and configure fleet data, pricing rules, booking policies, and availability settings.
 
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 </ul>
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 Enable and verify insurance integrations such as RentalCover, Bonzah, or other supported providers.
 
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 </ul>
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 Configure payment gateways, taxes, deposits, and refund workflows to ensure smooth transactions.
 
 </li>
 </ul>
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 Connect and test system integrations including Turo, SMS, email, CRM, and analytics tools.
 
 </li>
 </ul>
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 Conduct onboarding calls and train clients on how to effectively use the platform.
 
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 </ul>
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 Perform QA checks and run test bookings before the client goes live.
 
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 </ul>
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 Provide post-launch support during the first 30 days to ensure smooth activation and retention.
 
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 </ul>
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 Respond to client queries and coordinate with internal teams to resolve setup or technical issues.
 
 
 
 
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 </ul>
 Requirements
 
 
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 6 Months to 1 year of experience in client onboarding, implementation, customer success, or support roles in a SaaS environment.
 
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 </ul>
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 Strong understanding of system configurations, integrations, and troubleshooting.
 
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 </ul>
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 Good communication skills with the ability to guide and train clients.
 
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 </ul>
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 Detail-oriented with strong organizational and problem-solving skills.
 
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 </ul>
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 Experience working with CRM tools or SaaS platforms is a plus.
 
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 </ul>
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 Ability to manage multiple onboarding processes and client interactions.
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 </ul>
</div>

Onboarding Specialist

<div>
 
 1Now is a SaaS-based Fleet Management Solution built for car rental businesses. We help owners boost revenue, reduce Turo commission fees, and streamline operations through features such as custom rental websites, secure driver verification, automated rental agreements, and powerful fleet analytics.
 
 
 
 We are looking for a
 
 Client Support Specialist
 
 who can assist our existing clients by resolving their queries, ensuring smooth day-to-day platform usage, and delivering a reliable support experience.
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Respond to client queries via chat, email, and calls in a timely and professional manner.
 
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 Troubleshoot platform-related issues and provide clear, step-by-step solutions.
 
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 Assist clients with day-to-day operations including bookings, pricing updates, and system usage.
 
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 Identify, investigate, and escalate technical issues to the relevant internal teams when needed.
 
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 Maintain accurate records of client interactions, issues, and resolutions.
 
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 Guide clients on platform features, best practices, and new updates.
 
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 Monitor recurring issues and proactively suggest improvements or solutions.
 
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 Collaborate with onboarding, product, and technical teams to ensure a seamless client experience.
 
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 Ensure high levels of customer satisfaction and timely resolution of concerns.
 
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 </ul>
 
 
 
 
 
 Requirements
 
 
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 6 months to 1 year of experience in client support, customer service, or similar roles in a SaaS environment.
 
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 Strong problem-solving and troubleshooting skills.
 
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 Good communication skills with the ability to clearly assist clients.
 
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 Ability to handle multiple client queries and prioritize effectively.
 
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 Detail-oriented with strong organizational skills.
 
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 Experience using CRM or support tools is a plus.
 
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 Customer-focused mindset with a proactive approach.
 
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 </ul>
</div>

Cleint Support Specialist

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist worldwide financial-services leading client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers and banking flavor but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
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 O Levels/Matriculation or above
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 Excellent Written and Verbal English communication
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 Proficiency with MS Office (Particularly MS Excel and MS Word)
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 Banking Experience preferred
 
 
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 </ul>
 
 Responsibilities
 
 
 
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 Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
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 Assist customers with their items purchased through ecommerce website
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 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
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 Providing alternatives to products/items, which are not available on the ecommerce website
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 Follow standard processes and procedures when it comes to providing the resolution
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 Staying up to date with latest updates on system information, process changes and future updates
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 </ul>
</div>

Customer Services Specialist

Dubizzle Labs

<div>
 Dubizzle Labs is seeking
 
 Operations &amp; Customer Support Executives
 
 to support our
 
 Dubizzle KSA
 
 operations. This role is primarily responsible for managing ad postings while ensuring seamless communication with Arabic-speaking clients.
 
 
 
 Key Responsibilities
 
 
 
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 Ad Posting Management: Accurately handle ad postings for Dubizzle KSA, ensuring compliance with platform guidelines.
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 Client Communication: Engage with Arabic and English-speaking clients via email, chat, and calls to provide assistance and resolve queries.
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 Customer Support: Address customer inquiries efficiently and escalate issues when necessary.
 </li>
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 Record Keeping: Maintain accurate logs of client interactions for future reference.
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 Internal Coordination: Work closely with internal teams to streamline operational workflows.
 
 
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 </ul>
 
 Requirements
 
 
 
 
 Must-Have:
 
 
 
 <ul>
 <li>
 Fluency in Arabic (Speaking, Reading, and Writing) &ndash; Essential for seamless client communication.
 </li>
 <li>
 Proficiency in English (Speaking, Reading, and Writing).
 </li>
 <li>
 Strong communication and coordination skills to interact effectively with clients and internal teams.
 
 
 </li>
 </ul>
 
 Good-to-Have
 
 
 
 ✔️ Bachelor&rsquo;s degree in a relevant field.
 
 
 ✔️ Experience with
 
 Microsoft Excel and Office tools.
 
 
 
 If you are fluent in Arabic and English and have strong communication skills, we encourage you to apply!
</div>

Operation & Customer Support Executive

Top Line Resource Group (TLRG)

Location: DHA Phase 8, Lahore (On-site) Shift: Night Shift (US Hours) 05PM - 02AM PSTWe are seeking a proactive and well-spoken Customer Support Executive to manage front-line communication with international clients. The ideal candidate must have excellent English communication skills, experience in handling international clients, and the ability to coordinate effectively across departments.Key Responsibilities:<ul><li>Handle inbound calls, emails, and inquiries from US clients with professionalism and courtesy.</li><li>Provide front-desk/reception support tailored to US operations.</li><li>Perform case intake: register new cases accurately (case type, client details, SKU, estimated value, payments).</li><li>Maintain and update client records in CRM systems; verify/correct data for accuracy and confidentiality.</li><li>Assign cases to production team members, track progress, and ensure seamless workflow between intake and execution.</li><li>Schedule appointments, manage follow-ups, and coordinate with internal departments for timely service.</li><li>Monitor case values/payments, flag discrepancies, and assist with basic revenue/case tracking reports.</li><li>Generate daily/weekly summaries of active/completed cases and maintain audit-ready spreadsheets/logs.</li><li>Act as the primary internal point of contact for case queries and follow-ups</li></ul>What we're looking for:<ul><li>Strong proficiency in Microsoft Excel / Google Sheets (essential).</li><li>Exceptional attention to detail and data accuracy.</li><li>Excellent organizational &amp; multitasking skills in a fast-paced environment.</li><li>Solid english written and verbal communication.</li><li>Plus: Experience in operations, reception, data management, or case/CRM systems.</li></ul>Requirements:<ul><li>0&ndash;1 year of experience in customer support, receptionist, or client-facing role (US clients preferred).</li><li>Exceptional English communication skills (spoken &amp; written).</li><li>Basic understanding of CRM tools.</li><li>Strong coordination and organizational skills.</li><li>Ability to work in night shift (US hours).</li></ul>Education:<ul><li>O/A Levels or bachelors from a reputed university.</li></ul>Pay: Rs80,000.00 - Rs110,000.00 per monthExperience:<ul><li>customer support/receptionist: 1 year (Preferred)</li></ul>Work Location: In person

Customer Support Executive

Web Applications & Data Integration Company

Job Title: Customer Service Representative Location: College Road, Lahore Employment Type: Full-Time Shift: Night Shift (9:00 PM &ndash; 6:00 AM PKT)Role Overview We are looking for a motivated and customer-focused Customer Service Representative to join our team. In this role, you will act as the primary point of contact for customers, ensuring high-quality service, resolving concerns efficiently, and delivering a positive customer experience.Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, chat, or in person in a timely manner</li><li>Identify customer issues, determine root causes, and provide effective solutions with proper follow-up</li><li>Maintain accurate and up-to-date customer records in the CRM system</li><li>Process orders, applications, forms, and service requests accurately and efficiently</li><li>Follow company policies, service standards, and communication guidelines</li><li>Escalate complex or unresolved issues to the relevant departments when required</li><li>Recommend improvements to enhance customer service operations and processes</li><li>Handle returns and exchanges according to company policies</li><li>Maintain a professional, courteous, and empathetic approach in all interactions</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in a relevant field</li><li>Prior experience in customer service or client support is preferred</li><li>Strong written and verbal communication skills with excellent phone etiquette</li><li>Experience with CRM tools is a plus</li><li>Ability to multitask, prioritize, and manage time effectively</li><li>Strong attention to detail and problem-solving skills</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li><li>Are you available to work onsite during the night shift from 9:00 PM to 6:00 AM at our Lahore office?</li></ul>Work Location: In person

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