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clinic patient coordinator

Seven Wellness Club

<div><div>The Patient Coordinator plays a critical role in ensuring a seamless and positive patient experience at the Clinic. Acting as the first point of contact for patients, this role involves managing appointments, handling patient inquiries, assisting with administrative tasks, and supporting the Clinic Manager in ensuring smooth clinic operations. The Patient Coordinator is responsible for maintaining excellent patient relationships, ensuring high levels of customer satisfaction, and contributing to the clinic&rsquo;s overall efficiency.</div><div></div><div> 
1. Patient Coordination &amp; Customer Service
 
</div><ul><li>Serve as the primary point of contact for patients, addressing inquiries and providing information on clinic services. 
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Greet patients in a professional and friendly manner, ensuring a welcoming atmosphere. 
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Schedule, reschedule, and confirm patient appointments, ensuring optimal scheduling to minimize wait times. 
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Assist patients with pre-appointment paperwork, insurance verification, and necessary documentation. 
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Address and resolve patient concerns and complaints in a timely and professional manner. 
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Educate patients on available treatments, diagnostic screenings, and wellness programs offered at the clinic. 
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2. Administrative Support 
</div><ul><li>
Maintained accurate and up-to-date patient records in the clinic management system. 
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Assist with patient check-in and check-out processes, ensuring all necessary documents and payments are collected. 
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Coordinate with medical and non-medical staff to ensure a smooth patient journey through the clinic. 
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Supported the Clinic Manager in daily administrative tasks, including report generation and operational coordination. 
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Assist in maintaining front desk and waiting areas to ensure a clean, organized, and professional environment. 
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3. Appointment &amp; Scheduling Management 
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Manage the clinic&rsquo;s appointment booking system to maximize efficiency and minimize gaps in the schedule. 
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Follow up with patients to confirm appointments and provide necessary pre-appointment instructions. 
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Monitor appointment cancellations and implement strategies to reduce no-shows. 
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Coordinate with doctors, nurses, and wellness practitioners to optimize their schedules and availability. 
</li></ul><div>
4. Billing &amp; Insurance Assistance 
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Assist patients with insurance queries and coordinate with the finance team to ensure proper documentation for claims. 
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Processed patient payments, generated invoices, and provided payment receipts. 
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Maintain knowledge of insurance policies and eligibility requirements to help patients navigate their coverage. 
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5. Compliance &amp; Quality Assurance 
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Ensure adherence to DHA regulations regarding patient confidentiality and medical records management. 
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Assist in maintaining compliance with clinic policies, procedures, and industry best practices. 
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Monitor and report any operational issues affecting patient experience or compliance. 
</li></ul><div>
6. Communication &amp; Relationship Management 
</div><ul><li>
Foster strong relationships with patients by ensuring clear and effective communication. 
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Act as a liaison between patients and healthcare providers to facilitate smooth information flow. 
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Gather patient feedback and suggest improvements to enhance service quality and patient satisfaction. 
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Work closely with the marketing team to promote patient engagement initiatives and wellness programs.</li></ul><div></div><h3 class="jobSectionHeader"> 
Requirements</h3><ul><li>
Bachelor's degree in Healthcare Administration, Business Administration, or a related field preferred.
 
</li><li>Minimum 2+ years of experience in a client-facing role within a healthcare or wellness facility. 
</li><li>
Strong understanding of clinic operations, patient coordination, and customer service principles. 
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Knowledge of Dubai Healthcare Authority (DHA) regulations is a plus. 
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Experience with appointment scheduling software and electronic medical records (EMR) systems. 
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Excellent organizational skills with strong attention to detail. 
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Exceptional communication and interpersonal skills, with fluency in English (Arabic proficiency is a plus). 
</li><li>
Ability to handle sensitive patient information with discretion and professionalism.</li></ul><div></div><div> 
Key Competencies:</div> 
<div></div><ul><li>
Customer Service Excellence: Ability to provide a warm and engaging patient experience. 
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Organizational Skills: Capable of handling multiple tasks efficiently and ensuring smooth scheduling. 
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Attention to Detail: Ensuring accuracy in patient records, billing, and scheduling. 
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Communication &amp; Interpersonal Skills: Strong ability to interact effectively with patients, staff, and management. 
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Problem-Solving &amp; Adaptability: Ability to resolve patient concerns and adapt to a fast-paced healthcare environment. 
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Technology Proficiency: Comfort with clinic management software and digital patient records.</li></ul></div><div></div>

Clinic Patient Coordinator

Al Riyady Corporate Services

We are looking for a compassionate, detail-oriented, and professional Patient Coordinator to join our growing clinic. The ideal candidate will serve as the main point of contact between patients and the medical team, ensuring each patient receives exceptional care and service from their first inquiry through follow-up visits. Excellent English communication skills are essential for this role.Location: JBR, DubaiKey Responsibilities:<ul><li>Greet and assist patients in a warm, professional, and courteous manner.</li><li>Coordinate and schedule appointments, consultations, and follow-ups efficiently.</li><li>Provide detailed information about treatments, procedures, and services offered.</li><li>Maintain accurate patient records and ensure confidentiality at all times.</li><li>Liaise between patients, doctors, nurses, and other departments to ensure smooth communication and workflow.</li><li>Handle patient inquiries via phone, email, or in person promptly and professionally.</li><li>Follow up with patients after procedures to ensure satisfaction and address concerns.</li><li>Assist in preparing treatment plans and explaining financial details or packages when required.</li><li>Support front desk and administrative operations when needed.</li><li>Ensure the patient experience reflects the clinic&rsquo;s high standards of care and professionalism.</li></ul>Requirements:<ul><li>Proven experience as a Patient Coordinator, Receptionist, or Customer Service Representative in a medical, dental, or aesthetic clinic.</li><li>Excellent English communication skills &mdash; both verbal and written &mdash; are a must.</li><li>Strong interpersonal and organizational skills.</li><li>Professional appearance, positive attitude, and a customer-focused approach.</li><li>Proficiency in MS Office and clinic management systems.</li><li>Ability to handle multiple tasks while maintaining attention to detail.</li><li>A team player with empathy, patience, and discretion.</li><li>Immediate joiner preferred.</li></ul>Job Type: Full-timePay: AED6,500.00 per monthApplication Question(s):<ul><li>Are you available to join immediately?</li></ul>Experience:<ul><li>Patient Coordinator: 1 year (Required)</li></ul>Language:<ul><li>Tagalog (Required)</li></ul>

Patient Coordinator

Renew Plus Clinic

A new luxury aesthetic clinic opening in Jumeirah is seeking an experienced Plastic Surgeon to join its founding medical team. The clinic is designed for a high-profile clientele, offering refined aesthetic services, advanced technologies, and an elevated patient experience.This role is ideal for a surgeon with a strong aesthetic vision, excellent patient rapport, and a passion for delivering natural, high-quality results.Role &amp; Responsibilities<ul><li>Perform elective aesthetic surgical procedures in line with clinic offerings</li><li>Conduct detailed patient consultations, assessments, and treatment planning</li><li>Ensure patient safety, satisfaction, and premium outcomes at all times</li><li>Maintain accurate medical records, consent forms, and post-procedure follow-up</li><li>Work collaboratively with the aesthetic and nursing team</li><li>Uphold clinic protocols, ethical standards, and regulatory requirements</li><li>Contribute to clinic reputation through professionalism and patient trust</li></ul>Candidate Profile<ul><li>Medical degree with DHA or MOH license as a Plastic Surgeon</li><li>Proven experience in aesthetic and cosmetic surgery</li><li>Strong consultation and patient communication skills</li><li>High attention to detail and aesthetic balance</li><li>Professional appearance aligned with luxury clinic standards</li><li>Fluent in English (Arabic is an advantage)</li></ul>What We Offer<ul><li>Opportunity to join a new luxury clinic launch in Jumeirah</li><li>Premium patient base and high-end clinical environment</li><li>Modern facilities and advanced equipment</li><li>Competitive and attractive compensation structure</li><li>Strong branding, marketing, and management support</li><li>Discreet, professional, and growth-focused workplace</li></ul>Job Types: Full-time, Part-time

Plastic Surgeon

steadfast group

We are looking for an experienced and organized Dental Clinic Manager to oversee daily clinic operations, ensure smooth workflow between departments, and maintain high-quality patient service standards. The ideal candidate should have strong leadership skills, experience managing dental or healthcare facilities in the UAE, and a good understanding of clinical operations, insurance, and patient management systems.Roles &amp; Responsibilities:* Oversee daily operations of the dental clinic, ensuring smooth coordination between doctors, nurses, reception, and administrative teams.* Manage clinic schedules, patient flow, and appointment systems to optimize efficiency.* Supervise front desk operations, ensuring exceptional customer service and timely patient communication.* Monitor financial performance, including revenue tracking, expenses, and budgeting in coordination with management.* Ensure compliance with DHA regulations, infection control, and clinical safety protocols.* Manage insurance-related processes, including approvals, billing, and claim submissions.* Handle recruitment, training, and performance evaluation of clinic staff.* Maintain clinic inventory, procurement of dental materials, and vendor coordination.* Review and implement clinic policies, SOPs, and workflow improvements.* Address patient feedback and resolve concerns promptly and professionally.* Generate operational reports and share key performance metrics with management.* Support marketing and business development activities for patient acquisition and retention.Desired Profile:* Minimum 3&ndash;5 years of UAE experience in clinic or healthcare management (preferably dental).* Bachelor&rsquo;s degree or diploma in Healthcare Administration, Business Management, or related field.* Strong knowledge of DHA regulations, licensing, and insurance procedures.* Proficiency in clinic management software and MS Office tools.* Excellent communication, leadership, and organizational skills.* Strong problem-solving ability with attention to detail.* Fluency in English; Arabic proficiency is an advantage.* Ability to work in a fast-paced, patient-focused environment.* Salary AED10,000 to AED15,000Job Type: Full-timePay: AED10,000.00 - AED15,000.00 per monthApplication Question(s):<ul><li>What is your current/last drawn salary?</li><li>Which industry experience do you have?</li><li>Do you have required experience as mentioned in JD?</li></ul>

Clinic Manager

FIRST MEDICAL CENTER LLC

Job Title: Female Clinic AdministratorDepartment: Operations / AdministrationReports To: Clinic Manager / Operations ManagerLocation: Any company branch (based on business requirements)Job SummaryThe Clinic Administrator is responsible for the smooth day-to-day administrative and operational functioning of the clinic. This role ensures compliance with regulatory requirements, efficient coordination between departments, accurate documentation, patient satisfaction, and effective staff support.Key ResponsibilitiesAdministrative &amp; Operational Duties<ul><li>Oversee daily clinic operations to ensure smooth workflow and service delivery</li><li>Maintain accurate patient records, consent forms, and documentation</li><li>Ensure proper appointment scheduling and coordination with reception staff</li><li>Monitor attendance, duty rosters, and staff schedules</li><li>Handle internal reports, documentation, and correspondence</li></ul>Patient Coordination &amp; Service Quality<ul><li>Ensure a high standard of patient service and satisfaction</li><li>Address patient concerns, complaints, and escalations professionally</li><li>Monitor patient feedback, online reviews, and service quality indicators</li><li>Ensure patient privacy, confidentiality, and ethical practices</li></ul>Compliance &amp; Regulatory Responsibilities<ul><li>Ensure clinic compliance with DHA / MOH / relevant regulatory authority guidelines</li><li>Maintain licenses, permits, and required documentation</li><li>Coordinate audits, inspections, and corrective actions</li><li>Ensure infection control, safety protocols, and internal policies are followed</li></ul>Finance &amp; Billing Support<ul><li>Coordinate with reception and billing teams to ensure accurate invoicing</li><li>Monitor daily collections, discounts, and package sales</li><li>Support cash handling audits and billing error resolutions</li><li>Ensure documentation accuracy for incentive eligibility</li></ul>Inventory &amp; Stock Management<ul><li>Monitor clinic stock levels and coordinate timely replenishment</li><li>Track consumables, medications, and devices usage</li><li>Report discrepancies, shortages, or expiries immediately</li></ul>Staff Coordination &amp; Performance<ul><li>Support onboarding and training of new staff</li><li>Ensure staff adherence to company policies and SOPs</li><li>Assist management in performance monitoring and reporting</li><li>Coordinate internal communication between management and clinic staff</li></ul>Branch Coordination (if applicable)<ul><li>Support coordination between multiple clinic branches</li><li>Implement standard operating procedures across branches</li><li>Assist in cross-branch staff allocation when required</li></ul>Required Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in Healthcare Administration, Business Administration, or related field (preferred)</li><li>Minimum 2&ndash;4 years of experience in clinic or healthcare administration</li><li>Strong knowledge of medical clinic operations and healthcare regulations</li><li>Excellent organizational, communication, and leadership skills</li><li>Proficiency in clinic management software, EMR systems, and MS Office</li><li>Ability to handle confidential information with discretion</li></ul>Key Competencies<ul><li>Attention to detail</li><li>Problem-solving and decision-making</li><li>Multitasking and time management</li><li>Patient-focused approach</li><li>Team coordination and leadership</li></ul>Working Conditions<ul><li>May be assigned to work in any company branch based on operational needs</li><li>May be required to work shifts, weekends, or extended hours as needed</li></ul>Job Types: Full-time, PermanentPay: AED4,000.00 - AED6,000.00 per monthExperience:<ul><li>administrative assistant: 1 year (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>Work Location: In personApplication Deadline: 26/12/2025 Expected Start Date: 01/02/2026

Clinic Administrator

City Doctor Healthcare

Job Title: Telesales ExecutiveJob Summary:City Doctor is looking for an enthusiastic and results-driven Telesales Executive with proven experience in telesales within a clinic or healthcare setting. The ideal candidate will be responsible for contacting potential patients, explaining clinic services, and converting leads into confirmed appointments.Key Responsibilities:<ul><li>Make outbound calls to existing leads and cold prospects to promote clinic services</li><li>Follow up with interested or previously contacted patients to close bookings</li><li>Explain treatment options, consultation availability, and promotional offers</li><li>Convert inquiries into confirmed appointments and maintain daily call logs</li><li>Achieve weekly and monthly conversion targets set by the clinic</li><li>Coordinate with front desk and doctors to ensure smooth appointment scheduling</li><li>Maintain patient records and update lead status in CRM or clinic software</li><li>Provide feedback from patients and prospects to improve services or marketing strategies</li><li>Handle inbound calls and respond to patient inquiries when required</li></ul>Required Qualifications &amp; Skills:<ul><li>Mandatory: Minimum 2 year of telesales experience in a clinic, hospital, or healthcare setup</li><li>Proven ability to meet or exceed sales targets</li><li>Excellent communication and persuasion skills English.</li><li>Strong interpersonal skills and a patient-friendly attitude</li><li>Familiarity with clinic software, CRMs, or lead tracking tools</li><li>Ability to handle objections professionally and build patient trust</li><li>Basic knowledge of medical or clinic services is preferred</li><li>Minimum education: Bachelors Degree</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per month

Telesales Executive

Nagem Dental Clinic

We are seeking a friendly, professional, and organised Arabic-speaking Dental Receptionist to be the first point of contact for our patients. The ideal candidate will manage front-desk operations, provide exceptional customer service, maintain smooth patient flow, and support the clinical and administrative team. Experience in a dental or medical clinic is highly preferred.Key ResponsibilitiesPatient Communication &amp; Front Desk Duties<ul><li>Greet patients warmly and ensure a positive first impression.</li><li>Manage inbound calls, WhatsApp, and clinic messages with quick response times.</li><li>Schedule, reschedule, and confirm patient appointments using the clinic&rsquo;s PMS.</li><li>Provide information on treatments, pricing, offers, and insurance when required.</li><li>Communicate confidently with Arabic-speaking patients (Arabic fluency required).</li><li>Handle patient check-ins and check-outs, including forms and consent processes.</li></ul>Administrative &amp; Operational Tasks<ul><li>Maintain an organised reception area and uphold clinic cleanliness standards.</li><li>Verify insurance eligibility (if applicable) and assist with claims processing.</li><li>Manage daily appointment lists, doctor schedules, and patient follow-ups.</li><li>Collect payments (cash, card, Tabby/Tamara if applicable) and issue receipts.</li><li>Ensure accurate entry of patient records into the PMS (e.g., EasyClinic, Salma, or your system).</li><li>Support marketing/admin tasks such as reminders, recall messages, and patient reactivation campaigns.</li></ul>Customer Service &amp; Patient Experience<ul><li>Ensure patients feel welcomed, comfortable, and informed throughout their visit.</li><li>Handle patient complaints professionally and escalate issues when necessary.</li><li>Promote ongoing treatments, promotions, and patient loyalty programs.</li><li>Encourage Google Reviews and patient feedback to support clinic reputation.</li></ul>Requirements<ul><li>Fluency in Arabic (spoken &amp; written) &mdash; mandatory.</li><li>Good command of English; additional languages are a plus.</li><li>Minimum 1&ndash;2 years of experience as a receptionist, preferably in a dental or medical facility.</li><li>Knowledge of dental terminology, common treatments, and clinic workflow preferred.</li><li>Strong computer skills and experience with clinic PMS or scheduling systems.</li><li>Excellent communication, multitasking, and interpersonal skills.</li><li>Presentable, professional, and patient-focused.</li></ul>Preferred Skills<ul><li>Ability to work under pressure and manage busy patient flow.</li><li>Sales-oriented mindset to support treatment acceptance and booking conversions.</li><li>Knowledge of DHA regulations and file management processes.</li><li>Experience handling cash and digital payment systems.</li></ul>Please email Nagemclinic@gmail.comJob Type: Full-timePay: AED3,000.00 - AED4,000.00 per month

Medical Receptionist

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