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business processes consultant, cairo

compliance officer

customer complaints specialist | ikea | cairo festival city Jobs in Egypt

customer complaints specialist | ikea | cairo festival city

deloitte innovation hub i sap sales & distribution - sd, senior consultant, cairo, egypt Jobs in Egypt

deloitte innovation hub i sap sales & distribution - sd, senior consultant, cairo, egypt

compliance kyc analyst egypt

nsave

<div>
 <strong>
  <strong>
   Compliance / KYC Analyst
   <br/>
   <br/>
  </strong>
 </strong>
 At nsave, we&rsquo;re building a new kind of fintech focused on transforming the way underserved communities manage and grow their wealth. We&rsquo;re looking for an outstanding KYC Analyst to join our growing Compliance team and play a key role in ensuring fast, accurate, and compliant onboarding for our users.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 As a KYC Analyst at nsave, you&rsquo;ll be at the core of our onboarding and compliance operations. You&rsquo;ll verify and validate the accuracy of customer information and supporting documentation, perform sanctions, Politically Exposed Persons (PEP), and adverse media screening, and undertake enhanced due diligence (EDD). This is critical, hands-on work that ensures we maintain trust with users and regulators, all while keeping onboarding times near instant.
 <br/>
 <br/>
 <strong>
  You Will Be Responsible For
  <br/>
  <br/>
 </strong>
 <strong>
  <strong>
   KYC processing &amp; user screening:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Verify and validate the accuracy of customer information and supporting documentation
  </li>
  <li>
   Screen users against sanctions and watchlists
  </li>
  <li>
   Evaluate customer responses to enhanced due diligence questions with attention to detail and regulatory awareness
  </li>
  <li>
   Ensure consistent compliance with internal and external onboarding requirements
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Operational Efficiency
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Contribute to making onboarding times near instant
  </li>
  <li>
   Support 7-day operational coverage alongside the wider team
  </li>
  <li>
   Adapt quickly to evolving compliance processes and system changes
  </li>
  <li>
   Identify bottlenecks or inefficiencies in workflows and suggest improvements
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We're Looking For
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   You have experience in compliance, KYC/AML operations, or fintech onboarding
  </li>
  <li>
   You&rsquo;re fluent in Arabic and English, both written and spoken
  </li>
  <li>
   You&rsquo;re detail-oriented and comfortable with repetitive manual tasks that require focus and consistency
  </li>
  <li>
   You&rsquo;re familiar with KYC/screening tools like ComplyAdvantage or similar platforms
  </li>
  <li>
   You work well independently and thrive in fast-paced, evolving environments
  </li>
  <li>
   You&rsquo;re process-minded, proactive, and ready to suggest ways we can improve resilience and scalability
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Working Arrangements
  <br/>
  <br/>
 </strong>
 To support 7-day operational coverage, team schedules will be structured to include weekends on a rotational basis. Team members will have two consecutive days off per week, though these days may not always fall on weekends. Schedules, including weekend rotations, will be communicated in advance. nsave provides the necessary equipment and tools to support a productive remote work environment.
 <br/>
 <br/>
 <strong>
  About Nsave
  <br/>
  <br/>
 </strong>
 nsave is a fintech company with offices in London and Geneva, founded by Amer Baroudi and Abdallah AbuHashem. Our mission is to protect and grow the wealth of the financially excluded by offering safeguarded hard currency accounts and investment tools tailored to individuals in distressed economies. We use compliance-by-design principles and proprietary technology to provide secure, reliable services for people from regions where inflation is high and local banking systems are unstable.
 <br/>
 <br/>
 To date, we&rsquo;ve raised $22 million in funding from top investors such as Sequoia Capital, Y Combinator, and SV Angel &ndash; and we&rsquo;re just getting started. Join us on our journey to build something exceptional. 🌐 Learn more at: www.nsave.com
</div>


Compliance / KYC Analyst - Egypt

Stitch

<p>Job Title: Associate Project Manager &ndash; Banking Domain</p><p><b>Location:</b> Egypt (Work from Office)</p><p><b>Experience:</b> 6 to 12 Years</p><p><b>Employment Type:</b> Full-time | Permanent</p><p><b>Role Overview:</b></p><p>We are seeking a motivated and experienced <b>Associate Project Manager</b> to oversee and deliver high-impact projects in the <b>banking and fintech domain</b>. You will play a key role in planning, coordinating, and executing projects in collaboration with internal teams and clients. Your ability to manage timelines, align crossfunctional teams, and ensure compliance with financial regulations will be essential to the success of this role.</p><p><b>Key Responsibilities:</b></p><ul><li>Define project scope, goals, and deliverables that align with client and stakeholder expectations.</li><li>Develop and manage detailed project plans using <b>Agile</b> and <b>Waterfall</b> methodologies, ensuring ontime and within-budget delivery.</li><li>Serve as the primary point of contact for clients, maintaining clear and consistent communication throughout all project phases.</li><li>Lead and coordinate cross-functional teams, including <b>Product, Engineering, QA, and Client Success</b>.</li><li>Facilitate project ceremonies such as sprint planning, daily stand-ups, retrospectives, and stakeholder meetings.</li><li>Proactively identify risks and issues, and implement mitigation strategies as needed.</li><li>Ensure full project documentation and compliance, especially in accordance with <b>RBI</b> and other fintech regulatory standards.</li><li>Oversee project closure activities, including documentation, handovers, and post-project reviews.</li><li>Track and report project performance using key metrics, dashboards, and executive updates.</li><li>Align technology teams with business goals, particularly in areas such as <b>API integrations</b>, <b>digital banking</b>, <b>payment systems</b>, and <b>financial data processing</b>.</li></ul><p><b>Required Qualifications &amp; Skills:</b></p><ul><li>Bachelor's degree in <b>Engineering, Computer Science, Finance</b>, or a related field.</li><li>5&ndash;8 years of proven experience in <b>project coordination or project management</b>, preferably within <b>fintech, lending, card systems, digital banking</b>, or <b>financial services</b>.</li><li>Strong understanding of the <b>Software Development Lifecycle (SDLC)</b> and fintech/banking regulatory requirements.</li><li>Proficiency in tools like <b>Jira, Confluence, Trello</b>, or <b>Microsoft Project</b>.</li><li>Excellent communication, interpersonal, and stakeholder management skills.</li><li>Ability to manage multiple priorities with attention to detail in a fast-paced environment.</li></ul><p><b>Preferred Qualifications:</b></p><ul><li>Professional certifications such as <b>CAPM, PMP, PRINCE2</b>, or <b>Certified Scrum Master</b>.</li><li>Knowledge of <b>RBI regulations</b>, <b>digital KYC</b>, <b>UPI</b>, <b>NEFT</b>, or <b>payment gateway integrations</b>.</li><li>Familiarity with <b>client onboarding processes</b>, <b>banking APIs</b>, or <b>financial transaction systems</b>.</li></ul><p><b>Why Join Us?</b></p><ul><li>Be part of a forward-thinking <b>fintech company</b> driving innovation in financial services.</li><li>Lead and contribute to cutting-edge technology projects with real-world impact.</li><li>Collaborative and inclusive workplace that values continuous learning and growth.</li><li>Competitive salary and comprehensive employee benefits.</li></ul><p><b>Note:</b></p><p><b>Only candidates with relevant experience in project management within the banking or fintech domain should apply.</b></p><p>Job Type: Full-time</p>

project manager

Darwinbox

<div><p><b>Job Description</b></p><div><div>
Proof of Execution (PoE) Desk &mdash; Compliance Analyst</div><div>
Location: Cairo, Egypt (English Speaker)</div><div></div><div><br>
Reports to: PoE Desk Lead (dotted line to Global Compliance)</div><div>
Business Unit: Microsoft Operations</div><div>
Role Purpose</div><div>
The PoE Desk Compliance Analyst ensures every Noventiq claim submitted for Microsoft funded services and pre sales activities is accurate, traceable, and fully compliant with program guidance and best practices. The role performs independent pre submission validation across PoE evidence, customer association (CPOR), activity records, and ROI narratives, and partners with Regional Operations Centers (ROCs) to raise the overall quality and integrity of claims.</div><div></div><div><br>
Key Responsibilities</div><div>
1.End to end claim validation (pre submission)</div><div>
oVerify customer identity and association (TPID/CPOR), engagement existence in Partner Center, and subscription identifiers where applicable.</div><div>
oConfirm required artifacts are complete in Noventiq&rsquo;s central PoE repository (questionnaires, invoices, delivery records, unique customer outcomes).</div><div>
oValidate claim compliance against engagement program, delivery and performance requirements based on the check-list (e.g claims general terms, regional performance rate, customer claim limits, delivery hours, etc.)</div><div>
oValidate PoE evidence against Microsoft&rsquo;s acceptance criteria, including what is not acceptable (e.g., generic quotes, master agreements not proving recent engagement, duplicated slides/templates).</div><div>
oApply additional checks for duplicate or rushed engagements, fragmentation/chopping, implausible delivery patterns, and fair market value/market boundary issues. Escalate anomalies to Compliance.</div><div>
2.ROC partnership &amp; workflow control</div><div>
oServe as the final &ldquo;good for submission&rdquo; gate after ROC preparation; record outcomes and feedback loops to ROC owners.</div><div>
oHelp maintain ROC whitelists (who can nominate/submit), flags for nominations outside ROC, and consolidation targets in high risk regions.</div><div>
3.Evidence quality &amp; uniqueness</div><div>
oEnsure each claim&rsquo;s PoE is customer specific (unique outcomes, OKRs, value plan, ROI, next steps), avoiding reuse of slides or models across customers.</div><div>
oContribute to business unit improvements identified in the PoE compliance business case (e.g., centralization, controls, tooling).</div><div>
4.Issue management &amp; escalation</div><div>
oDocument findings, recommend corrective actions, and prepare case packets for Compliance and leadership when patterns of concern arise (duplication, fragmentation, speed anomalies, market misalignment).</div><div></div><div><br>
Required Qualifications</div><ul><li>Bachelor&rsquo;s degree (Business, Finance, Information Systems), or equivalent experience.</li><li>2&ndash;4 years in incentives/compliance operations, deal desk, PMO, audit, or claims processing (preferably within Microsoft partner programs).</li><li>Strong analytical skills with Excel/Power BI; ability to interpret data, reconcile artifacts, and spot patterns/anomalies (duplication, timing, fragmentation).</li><li>Excellent writing and stakeholder communication; comfortable giving precise, actionable feedback to ROC and account teams.</li></ul><div></div><div><br>
Preferred / Nice to Have</div><ul><li>Working knowledge of IT services business and Microsoft product lines,</li><li>Experience working in a distributed multi-national organization.</li></ul><div></div><div><br>
Competencies &amp; Behaviors</div><ul><li>Integrity &amp; independence: maintains a control mindset and unbiased validation stance; escalates issues promptly.</li><li>Detail orientation: meticulous evidence checks, complete audit trail creation.</li><li>Judgment: distinguishes admin defects vs. substantive risks; understands ROI narratives and fair market value boundaries.</li><li>Collaboration: effective partnering with ROCs, field claim owners, Compliance, and Microsoft program contacts.</li></ul></div></div><div></div>

Proof of Execution (PoE) Desk - Compliance Analyst

Baladna Food Industries

<div>
 <p>
  Baladna Food Industries is hiring a Supply Chain Analyst to join our dedicated team in Cairo, Egypt!
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are seeking an analytical professional with proven experience to optimize our supply chain planning and execution. This role is essential for driving efficiency and operational excellence within our dynamic food manufacturing environment.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Core Requirements:
 </p>
 <p>
  1. Previous experience in Demand Planning is required.
 </p>
 <p>
  2.
  <strong>
   Proficiency in SAP IBP is necessary.
  </strong>
 </p>
 <p>
  3. Strong English communication skills, as most of the team operates in English.
 </p>
 <p>
  4. Foundational knowledge in excel and analysis.
 </p>
 <p>
  5.
  <strong>
   Previous experience in sales volume and forecasting sales.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    Location - Greek Campus, Abdeen, Downtown.
   </em>
  </strong>
 </p>
 <p>
 </p>
</div>


Supply Chain Analyst

Hassan Allam Holding

<div>
 <p>
  Hassan Allam Holding is one of the largest corporations in Egypt and the MENA region. We offer premium services and solutions across engineering and construction, as well as investment and development. With a track record spanning 90 years, we&rsquo;re known for our diverse and extensive list of operations.
 </p>
 <p>
  Founded in 1936, our Group is now a fully integrated organization made of 18 different subsidiaries and 50,000 employees. Today, we&rsquo;re known as a leading global engineering and investment group with a reputation for excellence, reliability and innovation. As a result, we are regularly contracted to execute especially large, challenging or niche projects all around the world.
 </p>
 <p>
  <strong>
   📌 Who We&rsquo;re Looking For:
  </strong>
 </p>
 <p>
  Innovators. Leaders. Problem-solvers. Whether you're an engineer, project manager, sustainability expert, analyst, or administrative professional &mdash; if you believe in pushing boundaries and building what matters, we want to hear from you.
 </p>
 <p>
  <strong>
   What We Offer:
  </strong>
 </p>
 <ul>
  <li>
   A dynamic and inclusive workplace built on collaboration, integrity, and excellence
  </li>
  <li>
   Exposure to impactful mega-projects shaping Egypt and the region
  </li>
  <li>
   Opportunities for professional development and career growth
  </li>
  <li>
   A legacy-driven culture that values long-term vision and sustainability
  </li>
 </ul>
 <p>
  <strong>
   🌍 Your Next Role Could Start Here.
  </strong>
 </p>
 <p>
  If you don&rsquo;t see a specific job opening that matches your background, don&rsquo;t let that stop you. We&rsquo;re constantly growing, and the next opportunity might be right around the corner.
 </p>
 <p>
  <strong>
   📨 Submit your CV today
  </strong>
  and tell us how you can make a difference at Hassan Allam Holding.
 </p>
</div>


General Applications

Rawabi Holding

<div></div><div><div><div>Rawabi Specialized Contracting Co.</div>
</div><div></div><div><div>Cairo, Egypt</div>
</div><div></div><div><div>Posted 5 hours ago</div>
</div><div></div><div><div>Expires in 2 months</div></div></div>
<br><div><h4 class="jobSectionHeader"><b>Job Description</b></h4><br>
<p></p><div><div><br>
Summary:<br>
We are seeking a Senior Delay Analyst to join our team and provide expert analysis and support in assessing schedule delays on construction projects. The ideal candidate will have a strong background in project management, construction scheduling, and delay analysis methodologies.<br>
<br>
Job Responsibility:<br>
<ul><li>Conduct thorough analysis of project schedules to identify and assess delays.</li><li>Collaborate with project teams to gather necessary data and information for delay analysis.</li><li>Prepare reports and presentations to communicate findings and recommendations to stakeholders.</li><li>Provide expert testimony and support in dispute resolution processes.</li><li>Stay up to date on industry best practices and methodologies related to delay analysis.</li></ul><br>
Candidate Requirements:<br>
<ul><li>Bachelor's degree in engineering civil, Construction Management, or related field.</li><li>Proven experience in delay analysis on large construction projects.</li><li>Strong knowledge of construction scheduling software (e.g. Primavera P6, Microsoft Project).</li><li>Excellent analytical and problem-solving skills.</li><li>Strong communication and presentation skills.</li><li>Certification in delay analysis (e.g. PSP, PMP) is a plus.</li></ul></div></div><p></p>
<h4 class="jobSectionHeader"><b>Skills</b></h4><br>
<p></p><div><p><br>
Strong analytical skills to assess delays in projects accurately.<br>
2. Extensive knowledge of project management principles and methodologies.<br>
3. Proficiency in using scheduling software such as Primavera P6 or MS Project.<br>
4. Excellent communication skills to liaise with various stakeholders and present findings effectively.<br>
5. Ability to work under pressure and meet tight deadlines.<br>
6. Detail-oriented mindset to identify and analyze critical path activities.<br>
7. Problem-solving skills to propose feasible solutions for project delays.<br>
8. Familiarity with construction contracts and legal aspects related to project delays.<br>
9. Experience in conducting delay impact analyses and preparing delay reports.<br>
10. Strong organizational skills to manage multiple projects simultaneously.</p></div><p></p>
<h4 class="jobSectionHeader"><b>Education</b></h4>
<div><p>Civil Engineer</p></div></div><p></p>
<br><div></div><div><div><h4 class="jobSectionHeader"><b>Job Details</b></h4>
<div><div>Job Location</div>
<div>Cairo, Egypt</div>
</div><div><div>Company Industry</div>
<div>Other Business Support Services</div>
</div><div><div>Company Type</div>
<div>Employer (Private Sector)</div>
</div><div><div>Job Role</div>
<div>Other</div>
</div><div><div>Joining Date</div>
<div>2025-12-31</div>
</div><div><div>Employment Status</div>
<div>Full time</div>
</div></div><div><h4 class="jobSectionHeader"><b>Preferred Candidate</b></h4>
<div><div>Career Level</div>
<div>Mid Career</div>
</div><div><div>Years of Experience</div>
<div>Min: 4 Max: 6</div>
</div><div><div>Degree</div>
<div>Bachelor's degree</div></div></div></div>
<br><div><h4 class="jobSectionHeader"><b>Job Details</b></h4>
<div><div>Job Location</div>
<div>Cairo, Egypt</div>
</div><div><div>Company Industry</div>
<div>Other Business Support Services</div>
</div><div><div>Company Type</div>
<div>Employer (Private Sector)</div>
</div><div><div>Job Role</div>
<div>Other</div>
</div><div><div>Joining Date</div>
<div>2025-12-31</div>
</div><div><div>Employment Status</div>
<div>Full time</div></div></div>

Senior Delay Analyst

dopay

<div><p><b>Core Purpose</b></p><p>
To lead the final-mile distribution of physical payment cards. You are responsible for ensuring that cards are delivered only to the verified cardholder, meeting both speed targets and strict banking regulatory standards.<br>
<br>
<b>Key Responsibilities</b></p><ul><li>
<b>
Secure Chain of Custody: </b>Oversee the secure transfer of cards from the central Hub to the delivery fleet; ensure zero &quot;leakage&quot; or lost inventory.</li></ul><br>
<p></p><ul><li>
<b>
KYC/Compliance Management: </b>Ensure delivery agents correctly perform identity verification (ID checks, biometric captures, or document collection) at the doorstep.</li></ul><br>
<p></p><ul><li>
<b>
Activation Support: </b>Monitor &quot;Card-in-Hand&quot; to &quot;Activation&quot; rates, ensuring the transition from delivery to digital use is seamless.</li></ul><br>
<p></p><ul><li>
<b>
Fraud Mitigation:</b> Investigate any reports of tampered envelopes or suspicious delivery patterns that could indicate internal or external card theft.</li></ul><br>
<p></p><ul><li>
<b>
SLA Performance: </b>Meet tight Turnaround Times (TAT)&mdash;often 24&ndash;48 hours for new or replacement cards.</li></ul><br>
<p></p><ul><li>
<b>
Agent Training: </b>Lead specialized training for &quot;Brand Ambassadors&quot; (drivers) on how to represent the Fintech brand and handle sensitive customer data.</li></ul><br>
<p></p><ul><li>
<b>
Role Back (Reverse Logistics):</b> Manage the high-security return of undelivered or rejected cards, ensuring they are destroyed or securely stored according to PCI-DSS standards.</li></ul><p></p><p><b><br>
Requirements</b></p><p><b>
Key Qualifications</b></p><p></p><p><b>
Industry &amp; Experience</b></p><ul><li>
<b>
Sector Experience: </b>3+ years in Fintech, Banking Operations, or high-value logistics.</li><li>
<b>Compliance Knowledge:</b> Familiarity with local banking regulations and Data Privacy Laws.</li><li>
<b>Security Mindset:</b> Experience managing &quot;Bank&rsquo;s Card&quot; shipments or high-security courier protocols.</li></ul><p></p><p><b>
Hard Skills (Technical)</b></p><ul><li>
<b>
KYC Tools: </b>Proficiency in mobile apps used for identity verification and document scanning.</li><li>
<b>Inventory Auditing: </b>Advanced Excel skills for daily reconciliation of thousands of unique card IDs.</li></ul><p></p><p><b><br>
Soft Skills (Behavioral)</b></p><ul><li>
<b>
Integrity: </b>An impeccable record of ethics, as you are managing sensitive financial assets.</li><li>
<b>Detail-Oriented:</b> Ability to spot a 0.1% discrepancy in card stock which could signal a security breach.</li><li>
<b>Crisis Management: </b>Ability to act instantly if a delivery vehicle is compromised or a bulk shipment is lost.</li></ul><p></p><p><b><br>
Fintech-Specific KPIs</b></p><ul><li>
<b>
Successful KYC Rate:</b> % of deliveries where ID verification was successfully completed and uploaded.</li><li>
<b>Card Loss Rate: </b>Target = 0%. Any lost card is a major security incident.</li><li>
<b>Activation Lag:</b> The time between &quot;Delivered&quot; status and the customer activating the card in the app.</li><li>
<b>Tamper Rate:</b> Frequency of customers reporting damaged or opened packaging.</li></ul><p><b>
Benefits</b></p><h3 class="jobSectionHeader"><b>
Why Join dopay?</b></h3><ul>
<li>Be part of a mission-driven company that is transforming payroll and financial inclusion for workers in emerging markets.</li>
<li>Work with a dynamic and diverse team focused on innovation, growth, and delivering value to our clients and their employees.</li>
<li>Competitive salary and benefits, with opportunities for career growth and professional development.</li>
</ul><p>If you are a proactive, data-driven marketer who thrives on building customer relationships and driving long-term value, we&rsquo;d love to hear from you. Apply today to join dopay and make a meaningful impact on financial inclusion!</p></div>

Logistics Field Operations Team Leader

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