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concierge manager

Conservatorium Hotel

<div><div><div>Concierge
 <div></div><div><div><ul><li>JR-03961
</li> </ul></div><div></div><div><ul><li>Rooms
</li> </ul></div><div></div><div><ul><li>Full time
</li> </ul></div><div></div><div><ul><li>Permanent
</li><div></div><li><div>Mandarin Oriental, Doha
</div></li>
</ul></div></div><div></div><div><div>Position Title: Concierge

Reports To: Supervisor: Level 6

Supervises: N/A

Job Level: Rank &amp; File: Level 7 / 8

Department: Concierge

Division: Rooms Division

</div>The Hotel
Mandarin Oriental, Doha is located in the heart of Msheireb Downtown Doha, directly fronting the &quot;Barahat,&quot; an open air piazza surrounded by impressive retail, dining, entertainment and cultural offerings. The hotel is an intimate and stylish urban oasis blending traditional Qatari heritage with contemporary design, it offers 249 rooms, suites and serviced apartments, nine distinct culinary experience, a luxuriously appointed spa celebrating age old wellness philosophy of the Orient, roof top pool with panoramic views and a selection of unique event venues.
Our Mission
Our mission is to completely delight and satisfy our guests. We are committed to continual improvements, to making a difference every day and to being the best.
Guiding Principles
Delighting our Guests Delighting our Colleagues Becoming the Best Working Together Acting with Responsibility<h2 class="jobSectionHeader">
Scope of Position</h2>
The Concierge is responsible for providing five-star services to all guests and colleagues. It is the mission and intent of this position that the candidate will keep the guest&rsquo;s perspective in mind at all times and carry out the mission of the Rooms Division. The Concierge will be creative and accommodating to all of the guest&rsquo;s needs and requests.
Responsibilities
General:
<ul><li>It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.</li>
<li>MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.</li>
<li>It is part of your role and your responsibility to fully support all learning and development activities.</li>
<li>You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.</li>
<li>Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.</li>
<li>Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.</li>
<li>Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.</li>
<li>Mandarin Oriental, Doha has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.</li>
<li>To carry out any additional duties requested by management, related to hotel operational activities.</li>
</ul>
Departmental:<ul>
<li>
Create focused conversations with guests which identify their personal preferences.</li>
<li>Be proactive and anticipate the complete requirements of each guest in order to make their unique experience a success.</li>
<li>Provide clear directions for all guests travelling outside of the hotel.</li>
<li>Respond to all guests&rsquo; needs and requests, utilizing proper communication skills within resources, and other departments, when appropriate.</li>
<li>Maintain a daily record via GoConcierge of all guest requests, reservations and confirmations for guests.</li>
<li>Communicate all important details to management and colleagues regarding internal and external events, resources and possible challenges.</li>
<li>Assists guest in the recommendation, booking and organizing of sightseeing/shopping/arts and cultural activities.</li>
<li>Assists guests in the confirming or booking of airline flights.</li>
<li>Assists guests in the recommendation and booking of restaurants, bars, clubs and other entertainment/leisure activities as requested</li>
<li>Arranges limousine transportation requests, ensuring that limousine generated revenue is fully maximized</li>
<li>Provides all information pertaining to the hotel&rsquo;s services and facilities. This also includes the offerings in Msherieb Downtown Doha</li>
<li>Is expected to have an extensive and intimate knowledge of Doha and surrounding regions. This includes all modes of transportation, restaurants, bars, clubs, retail, sightseeing, arts and cultural activities. All recommendations must appear to be personal and insightful.</li>
<li>Builds relationship with guests to delight and gain loyalty.</li>
<li>Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.</li>
</ul>
Mandarin Oriental reserves the right to add, delete, change or modify the job duties, and responsibilities described in this Job Description, at the company&rsquo;s discretion, at any time with appropriate notice.</div></div></div></div>

Concierge

Hyatt Regency Doha

<div><div>Summary<div>
About Hyatt Regency Oryx Doha
Welcome to Hyatt Regency! One of Hyatt's very first brands of hotels and resorts, Hyatt Regency brings people together and fosters connections at more than 175 Hyatt Regency hotels and resorts worldwide.
The alluringly modern Hyatt Regency Oryx Doha is conveniently located close to Hamad International Airport and just a few minutes away from the heart of the city, the palm-fringed Corniche, National Museum of Qatar and Doha&rsquo;s business district. With its contemporary architecture and warm hospitality, the hotel creates the perfect ambience for business and leisure travelers through stress-free environment designed for productivity and peace of mind with the tools to stay connected and energized.
About the role:
We are currently on the lookout for an experienced Assistant Manager - Front Office to join our team. We are looking for a bright, energetic leader who will be responsible for delivering the brand promise by assisting the Front Office Manager to run successfully the Front Office operations in the hotel, including: Front Desk, Guest Services, Concierge, Club Olympus and Regency Club. You will be playing a key role in delivering a seamless and memorable guest experience in the hotel, having strong accountability for major guest experience functions, with the focus on the exceptional customer service and the ability to improve the bottom line.</div></div><div> 
Qualifications<div>
What we are looking for:
At Hyatt, we care for people so they can be their best. The ideal candidate will the one for who Care comes from a place of empathy and authentic human connection, who cares by truly seeing people and getting to know them as unique individuals so they can design and deliver personal experiences.
Exceptional interpersonal skills showing care and the ability to connect and care for our guests
International experience in luxury hotel brands demonstrating adaptability to a range of cultures and environments
Desire to constantly learn and ambition to grow, setting an exceptional leadership example
Ability to work under pressure
Excellent written and spoken English 

What we are offering:
Competitive tax free salary and benefits
Opportunities for career growth within the global company
Discounted rooms at Hyatt wordwide</div></div></div>

ASSISTANT MANAGER - FRONT OFFICE

The Ned Hotel

<div><div><div><div><h1 class="jobSectionHeader">SECURITY GUARD - FRONT DOOR</h1><div>
The Ned Doha<div><div>
Doha</div><ul><li></li></ul><div>
competitive</div><ul><li></li></ul><div>
Full time</div></div></div></div></div></div><div> 
Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned&rsquo;s Club, a private members&rsquo; club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool. 
Job Purpose:
The Front Door Security Guard is responsible for maintaining a secure and welcoming environment at the hotel&rsquo;s main entrance. This role combines access control duties with guest service ensuring smooth baggage screening, greeting and assisting hotel guests, and recognizing regular visitors and Ned Doha Club Members. The position requires professionalism, attentiveness, and excellent guest interaction skills while ensuring that safety and security protocols are always upheld. 
Responsibilities: 
Guest Interaction &amp; Front Door Duties<ul><li>
Welcome all hotel guests, visitors, and Ned Club members warmly and courteously.</li><li>
Recognize and acknowledge returning guests and club members to ensure a personalized experience.</li><li>
Assist guests with directions or inquiries and coordinate with Front Office, Concierge, or Valet when necessary.</li><li>
Maintain a professional and polished appearance at all times as a brand ambassador of The Ned Doha.</li><li>
Ensure the front door and lobby entrance are always clean, organized, and unobstructed.</li></ul> 
Security Screening &amp; Access Control<ul><li>
Operate and monitor baggage scanners and walk-through metal detectors to ensure guest safety.</li><li>
Politely guide guests and visitors through screening procedures while maintaining a welcoming demeanour.</li><li>
Prevent entry of unauthorized individuals, suspicious persons, or prohibited items into the hotel premises.</li><li>
Immediately report any suspicious activities or security concerns to the Duty Manager or Security Supervisor.</li></ul> 
Safety &amp; Incident Response<ul><li>
Remain alert and attentive to any unusual behaviour or potential security risks around the entrance area.</li><li>
Respond promptly to security incidents, emergencies, or alarms as per hotel procedures.</li><li>
Support the Emergency Response Team in case of fire, evacuation, or medical emergencies.</li><li>
Ensure the fire exits near the main lobby are unobstructed and all safety devices are operational.</li></ul> 
Coordination &amp; Reporting<ul><li>
Maintain effective communication with CCTV operators, Valet, Concierge, and Lobby teams.</li><li>
Record and report all incidents, irregularities, or lost-and-found cases to the Security Office.</li><li>
Assist in managing guest and visitor flow during VIP movements or special events.</li><li>
Perform daily checks on the baggage scanner, walk-through metal detector, and other safety systems to ensure functionality.</li></ul> 
Other Duties<ul><li>
Support lobby operations during busy check-in/out periods as required.</li><li>
Follow grooming and conduct standards aligned with The Ned Doha&rsquo;s brand and service values.</li><li>
Carry out other assignments as directed by the Security Supervisor or Manager.</li></ul> 
Qualifications &amp; Competencies:<ul><li>
Previous experience as a Security Guard, Doorman, or Front Door Security Officer in a 5-star hotel or luxury environment.</li><li>
Strong interpersonal and communication skills.</li><li>
Professional, alert, and confident demeanor.</li><li>
Physically fit and able to stand for extended periods.</li><li>
Knowledge of basic security procedures and emergency protocols.</li><li>
Security training certification or license is an advantage.</li></ul> 
What&rsquo;s In It for you?<ul><li>
One of the most iconic place to be and work</li><li>
Amazing learning and development program</li><li>
Discounted rates at The Ned Doha</li><li>
Fantastic career growth opportunities</li></ul> 
At The NED, we don't just celebrate our diversity, we challenge ourselves to do even better. The NED is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality. 
Apply today and join us! 
#YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO #LoveTheNed</div></div>

FRONT DOOR

Inspire Management Training Center

Ensure smooth operation of the residence by managing formal service, personal support, and household logistics with professionalism, discretion, and attention to detail. The Butler/Household Assistant maintains the organization and readiness of the home, provides direct service to principals and guests, and supports daily household activities. The role also includes driving and supervising household maintenance in collaboration with staff and external service providers.Key Responsibilities:Household Service and Personal Assistance<ul><li>Provide formal and informal food and beverage service, including meal plating, beverage preparation, and table service.</li><li>Set and clear tables; maintain fine china, silverware, glassware, and linens.</li><li>Pack and unpack luggage for travel, keeping items organized.</li><li>Greet guests and provide discreet service during their stay.</li><li>Provide concierge-style support for routine and special household activities.</li></ul>Maintenance Coordination and Vendor Oversight<ul><li>Inspect home interiors and exteriors for maintenance needs.</li><li>Coordinate with housekeepers, groundskeepers, technicians, and vendors; ensure work is completed to standard.</li><li>Maintain records of maintenance schedules, vendor contacts, and service histories.</li><li>Ensure the home is clean, organized, and fully operational; promptly report any issues.</li><li>Replenish household supplies, including cleaning products, pantry items, toiletries, and guest amenities.</li></ul>Transportation and Errand Support<ul><li>Provide safe, punctual transportation for family members, staff, or guests.</li><li>Manage vehicles, ensuring cleanliness, servicing, inspections, fuel, and valid registration/insurance.</li><li>Perform errands such as grocery shopping, dry cleaning pick-up/drop-off, and package handling.</li><li>Maintain discretion when accompanying or transporting principals.</li></ul>Scheduling and Operational Support<ul><li>Maintain household calendar; coordinate appointments, service visits, travel, and events.</li><li>Assist with domestic and international travel logistics and luggage management.</li><li>Coordinate with staff to ensure smooth daily routines and special activities.</li><li>Manage recurring administrative tasks, such as bills, subscriptions, and seasonal preparations.</li><li>Handle all matters with confidentiality and discretion.</li></ul>Qualifications / SkillsKey Competencies<ul><li>5+ years in a similar role (butler, household assistant, private chauffeur, or household manager)</li><li>Experience in formal service and household support</li><li>Valid driver&rsquo;s license with a clean record</li><li>Flexible availability, including evenings, weekends, and holidays</li><li>Bilingual skills are an asset</li><li>Professional appearance and high personal integrity</li><li>Discretion, professionalism, and reliability</li><li>Strong organizational skills and attention to detail</li><li>Ability to anticipate needs and multitask under pressure</li><li>Polished communication and service-oriented demeanor</li></ul>Job Types: Full-time, PermanentEducation:<ul><li>Diploma (Required)</li></ul>Experience:<ul><li>Personal Butler / Household Manager: 5 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>License/Certification:<ul><li>Qatari Driving License (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

Personal Butler

Al-Futtaim Automotive

<div>
 
 Job Requisition ID:
 
 173440
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role
 
 
 
 Responsible for the day-to-day management of Doha Festival City Mall, ensuring operational excellence, financial performance, and superior guest experience. The role oversees retailer relations, revenue generation, asset management, budgeting, and business planning, while leading on-site teams and coordinating specialty leasing and concierge programs.
 
 
 The ideal candidate will drive operational efficiency, stakeholder engagement, and income growth, maintaining the mall&rsquo;s physical integrity and enhancing its overall value by maximizing Net Operating Income (NOI) in line with revenue and expenditure targets.
 
 
 
 What You Will Do
 
 
 
 
 Financial Performance
 
 
 
 <ul>
 <li>
 Prepare annual Retail Operations budgets covering capital, manpower, OPEX, and income forecasts.
 </li>
 <li>
 Submit budget projections to the Board of Directors for review and approval.
 </li>
 <li>
 Regularly review financial performance and take corrective actions for negative variances.
 </li>
 <li>
 Use past experience, team input, and market trends to forecast revenue and expenditure accurately.
 </li>
 <li>
 Identify potential financial risks and report findings to the Board of Directors.
 </li>
 <li>
 Ensure tight management of debtors and consistent delivery of EBIDAT targets.
 </li>
 <li>
 Develop and maintain a comprehensive service charge (S/C) budget and matrix.
 </li>
 <li>
 Ensure all operational expenditures are recoverable from tenants and audited annually as per international standards.
 </li>
 <li>
 Assist in preparing and reviewing monthly and annual financial reports.
 </li>
 <li>
 Support re-forecasting, P&amp;L analysis, lease abstracting, and budgeting activities.
 </li>
 <li>
 Assist in the collection of monthly receivables as required by the Senior General Manager.
 </li>
 <li>
 Oversee asset condition and maintenance programs to maximize lifecycle and salvage value.
 
 
 </li>
 </ul>
 
 Marketing
 
 
 
 <ul>
 <li>
 Oversee mall marketing initiatives and events, ensuring proper promotion and retailer engagement to drive footfall and tenant sales.
 </li>
 <li>
 Enhance the guest experience and handle guest complaints promptly and effectively.
 </li>
 <li>
 Develop and execute an innovative, targeted marketing plan with the Senior General Manager and Marketing Manager, ensuring effective budgeting and brand consistency.
 </li>
 <li>
 Maintain strong community relations and monitor political or regulatory developments that may impact operations, taking proactive corrective action.
 </li>
 <li>
 Foster tenant relations through regular meetings and communication, ensuring awareness and compliance with lease terms.
 
 
 </li>
 </ul>
 
 Operational Excellence
 
 
 
 <ul>
 <li>
 Maintain high operating standards, ensuring quality, cost, and timeliness through transparent vendor selection (minimum three tenders), and submit recommendations for approval as per DOA.
 </li>
 <li>
 Supervise and provide leadership to the concierge, specialty leasing, administrative, and reception teams.
 </li>
 <li>
 Evaluate property development needs, recommend improvements, and ensure timely execution of approved projects within defined scope and compliance standards.
 
 
 </li>
 </ul>
 
 Human Resource Management
 
 
 
 <ul>
 <li>
 Conduct regular performance appraisals, identify training needs, and initiate internal or external training as required.
 </li>
 <li>
 Ensure team motivation, engagement, and delivery of expected work standards.
 </li>
 <li>
 Maintain strong coordination with corporate departments, ensuring alignment and cohesive operations across functions impacting Centre Management.
 
 
 </li>
 </ul>
 
 Report Presentation
 
 
 
 <ul>
 <li>
 Present comprehensive reports on tenants, income, expenditure, positioning, and competition to the company, supported by subordinate and market research data.
 </li>
 <li>
 Compare actual performance against budget projections and propose ways to enhance performance and design concepts.
 </li>
 <li>
 Ensure all reports reflect accurate and up-to-date information to represent the company&rsquo;s real-time position.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful
 
 
 
 <ul>
 <li>
 20+ years of experience in the relevant field within reputable organizations, including at least 5&ndash;7 years in a senior management role overseeing shopping centre or retail operations
 </li>
 <li>
 Strong knowledge of all aspects of leasing and marketing, including strategy development, implementation, and operations.
 </li>
 <li>
 Proven ability to collaborate and communicate effectively with tenants, service providers, and internal teams to ensure smooth operations and stakeholder alignment.
 
 
 </li>
 </ul>
 
 What Equips You For The Rol
 
 
 
 <ul>
 <li>
 Degree in business administration with specialization in Marketing &amp; Real Estate with extensive knowledge of developing commercial Real Estate properties.
 </li>
 <li>
 Masters in Business Administration (Marketing, Accounting) etc is preferred
 
 
 </li>
 </ul>
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
</div>

Director - Asset Management | Real Estate | Doha Festival City

ACCA Careers

<div>
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role
 
 
 
 Responsible for the day-to-day management of Doha Festival City Mall, ensuring operational excellence, financial performance, and superior guest experience. The role oversees retailer relations, revenue generation, asset management, budgeting, and business planning, while leading on-site teams and coordinating specialty leasing and concierge programs.
 
 
 The ideal candidate will drive operational efficiency, stakeholder engagement, and income growth, maintaining the mall&rsquo;s physical integrity and enhancing its overall value by maximizing Net Operating Income (NOI) in line with revenue and expenditure targets.
 
 
 
 What You Will Do
 
 
 
 
 Financial Performance
 
 
 
 <ul>
 <li>
 Prepare annual Retail Operations budgets covering capital, manpower, OPEX, and income forecasts.
 </li>
 <li>
 Submit budget projections to the Board of Directors for review and approval.
 </li>
 <li>
 Regularly review financial performance and take corrective actions for negative variances.
 </li>
 <li>
 Use past experience, team input, and market trends to forecast revenue and expenditure accurately.
 </li>
 <li>
 Identify potential financial risks and report findings to the Board of Directors.
 </li>
 <li>
 Ensure tight management of debtors and consistent delivery of EBIDAT targets.
 </li>
 <li>
 Develop and maintain a comprehensive service charge (S/C) budget and matrix.
 </li>
 <li>
 Ensure all operational expenditures are recoverable from tenants and audited annually as per international standards.
 </li>
 <li>
 Assist in preparing and reviewing monthly and annual financial reports.
 </li>
 <li>
 Support re-forecasting, P&amp;L analysis, lease abstracting, and budgeting activities.
 </li>
 <li>
 Assist in the collection of monthly receivables as required by the Senior General Manager.
 </li>
 <li>
 Oversee asset condition and maintenance programs to maximize lifecycle and salvage value.
 
 
 </li>
 </ul>
 
 Marketing
 
 
 
 <ul>
 <li>
 Oversee mall marketing initiatives and events, ensuring proper promotion and retailer engagement to drive footfall and tenant sales.
 </li>
 <li>
 Enhance the guest experience and handle guest complaints promptly and effectively.
 </li>
 <li>
 Develop and execute an innovative, targeted marketing plan with the Senior General Manager and Marketing Manager, ensuring effective budgeting and brand consistency.
 </li>
 <li>
 Maintain strong community relations and monitor political or regulatory developments that may impact operations, taking proactive corrective action.
 </li>
 <li>
 Foster tenant relations through regular meetings and communication, ensuring awareness and compliance with lease terms.
 
 
 </li>
 </ul>
 
 Operational Excellence
 
 
 
 <ul>
 <li>
 Maintain high operating standards, ensuring quality, cost, and timeliness through transparent vendor selection (minimum three tenders), and submit recommendations for approval as per DOA.
 </li>
 <li>
 Supervise and provide leadership to the concierge, specialty leasing, administrative, and reception teams.
 </li>
 <li>
 Evaluate property development needs, recommend improvements, and ensure timely execution of approved projects within defined scope and compliance standards.
 
 
 </li>
 </ul>
 
 Human Resource Management
 
 
 
 <ul>
 <li>
 Conduct regular performance appraisals, identify training needs, and initiate internal or external training as required.
 </li>
 <li>
 Ensure team motivation, engagement, and delivery of expected work standards.
 </li>
 <li>
 Maintain strong coordination with corporate departments, ensuring alignment and cohesive operations across functions impacting Centre Management.
 
 
 </li>
 </ul>
 
 Report Presentation
 
 
 
 <ul>
 <li>
 Present comprehensive reports on tenants, income, expenditure, positioning, and competition to the company, supported by subordinate and market research data.
 </li>
 <li>
 Compare actual performance against budget projections and propose ways to enhance performance and design concepts.
 </li>
 <li>
 Ensure all reports reflect accurate and up-to-date information to represent the company&rsquo;s real-time position.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful
 
 
 
 <ul>
 <li>
 20+ years of experience in the relevant field within reputable organizations, including at least 5&ndash;7 years in a senior management role overseeing shopping centre or retail operations
 </li>
 <li>
 Strong knowledge of all aspects of leasing and marketing, including strategy development, implementation, and operations.
 </li>
 <li>
 Proven ability to collaborate and communicate effectively with tenants, service providers, and internal teams to ensure smooth operations and stakeholder alignment.
 
 
 </li>
 </ul>
 
 What Equips You For The Rol
 
 
 
 <ul>
 <li>
 Degree in business administration with specialization in Marketing &amp; Real Estate with extensive knowledge of developing commercial Real Estate properties.
 </li>
 <li>
 Masters in Business Administration (Marketing, Accounting) etc is preferred
 
 
 </li>
 </ul>
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 
 
 For further information, and to apply, please visit our website via the &ldquo;Apply&rdquo; button below.
</div>

Al-Futtaim

<div>Job Requisition ID: 173440
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 


Overview of the role

Responsible for the day-to-day management of Doha Festival City Mall, ensuring operational excellence, financial performance, and superior guest experience. The role oversees retailer relations, revenue generation, asset management, budgeting, and business planning, while leading on-site teams and coordinating specialty leasing and concierge programs.

The ideal candidate will drive operational efficiency, stakeholder engagement, and income growth, maintaining the mall&rsquo;s physical integrity and enhancing its overall value by maximizing Net Operating Income (NOI) in line with revenue and expenditure targets. 

What you will do

Financial Performance
<ul>
<li>Prepare annual Retail Operations budgets covering capital, manpower, OPEX, and income forecasts.</li>
<li>Submit budget projections to the Board of Directors for review and approval.</li>
<li>Regularly review financial performance and take corrective actions for negative variances.</li>
<li>Use past experience, team input, and market trends to forecast revenue and expenditure accurately.</li>
<li>Identify potential financial risks and report findings to the Board of Directors.</li>
<li>Ensure tight management of debtors and consistent delivery of EBIDAT targets.</li>
<li>Develop and maintain a comprehensive service charge (S/C) budget and matrix.</li>
<li>Ensure all operational expenditures are recoverable from tenants and audited annually as per international standards.</li>
<li>Assist in preparing and reviewing monthly and annual financial reports.</li>
<li>Support re-forecasting, P&amp;L analysis, lease abstracting, and budgeting activities.</li>
<li>Assist in the collection of monthly receivables as required by the Senior General Manager.</li>
<li>Oversee asset condition and maintenance programs to maximize lifecycle and salvage value.</li>
</ul>
Marketing
<ul>
<li>Oversee mall marketing initiatives and events, ensuring proper promotion and retailer engagement to drive footfall and tenant sales.</li>
<li>Enhance the guest experience and handle guest complaints promptly and effectively.</li>
<li>Develop and execute an innovative, targeted marketing plan with the Senior General Manager and Marketing Manager, ensuring effective budgeting and brand consistency.</li>
<li>Maintain strong community relations and monitor political or regulatory developments that may impact operations, taking proactive corrective action.</li>
<li>Foster tenant relations through regular meetings and communication, ensuring awareness and compliance with lease terms.</li>
</ul>
Operational Excellence
<ul>
<li>Maintain high operating standards, ensuring quality, cost, and timeliness through transparent vendor selection (minimum three tenders), and submit recommendations for approval as per DOA.</li>
<li>Supervise and provide leadership to the concierge, specialty leasing, administrative, and reception teams.</li>
<li>Evaluate property development needs, recommend improvements, and ensure timely execution of approved projects within defined scope and compliance standards.</li>
</ul>
Human Resource Management
<ul>
<li>Conduct regular performance appraisals, identify training needs, and initiate internal or external training as required.</li>
<li>Ensure team motivation, engagement, and delivery of expected work standards.</li>
<li>Maintain strong coordination with corporate departments, ensuring alignment and cohesive operations across functions impacting Centre Management.</li>
</ul>
Report Presentation
<ul>
<li>Present comprehensive reports on tenants, income, expenditure, positioning, and competition to the company, supported by subordinate and market research data.</li>
<li>Compare actual performance against budget projections and propose ways to enhance performance and design concepts.</li>
<li>Ensure all reports reflect accurate and up-to-date information to represent the company&rsquo;s real-time position.</li></ul> 
 
Required Skills to be successful
<ul>
<li>20+ years of experience in the relevant field within reputable organizations, including at least 5&ndash;7 years in a senior management role overseeing shopping centre or retail operations</li>
<li>Strong knowledge of all aspects of leasing and marketing, including strategy development, implementation, and operations.</li>
<li>Proven ability to collaborate and communicate effectively with tenants, service providers, and internal teams to ensure smooth operations and stakeholder alignment.</li></ul> 
 
What equips you for the rol
<ul>
<li>Degree in business administration with specialization in Marketing &amp; Real Estate with extensive knowledge of developing commercial Real Estate properties.</li>
<li>Masters in Business Administration (Marketing, Accounting) etc is preferred</li></ul> 
About Al-Futtaim Malls

Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.

Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.

Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.

For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/</div>

Director - Asset Management

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Director - Asset Management | Real Estate | Doha Festival City

Director - Asset Management | Real Estate | Doha Festival City

Director - Asset Management