customer service representative Jobs in Karachi

customer service representative

customer support representative Jobs in Karachi

customer support representative

chat support representative Jobs in Karachi

chat support representative

lead generation specialist Jobs in Karachi

lead generation specialist

sales consultant

contact agent

HMARK Consultants

HMARK Consultants is hiring a full-time Call Agent to join our fast-growing overseas education team! We&rsquo;re looking for smart, confident communicators who can engage students, build trust, and help drive walk-ins.Responsibilities:<ul><li>Call and invite prospective students/parents for office meetings</li><li>Keep records updated and report to Head of Counselors</li><li>Follow up with leads to boost conversions</li><li>Build strong client relationships to generate offline leads</li></ul>Requirements:<ul><li>Intermediate English communication skills</li><li>Confident, friendly, and persuasive personality</li><li>MS Office &amp; research skills</li><li>1+ year relevant experience</li></ul>What We Offer:<ul><li>Competitive salary + high commissions</li><li>Career growth &amp; training</li><li>Supportive team + complimentary hot drinks</li></ul>Apply Now: Email: hmarkcons@gmail.com WhatsApp: 03352272275Only shortlisted candidates will be contacted.Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Call Agent - Karachi

Tabani Real Estate Pakistan

Key Responsibilities:- Conduct outbound calls to potential and existing clients.- Respond to inbound inquiries professionally and promptly.- Maintain accurate records of calls and client interactions.- Provide information regarding company services and address client concerns.- Follow communication scripts and guidelines to ensure consistency.- Work closely with the sales and marketing teams to support ongoing campaigns.- Meet daily and weekly call targets.Requirements:- 6 months to 1 year of relevant experience in a calling, telesales, or customer service role.- Strong communication and interpersonal skills.- Ability to handle high call volumes with efficiency.- Basic computer literacy and familiarity with CRM systems (preferred).- Positive attitude, strong work ethic, and attention to detail.- Preference will be given to female applicants.Job Type: Full-timeWork Location: In person

Calling Agent

The Talenters

Speak English? Love Challenges? Want Serious Earnings? This opportunity is for individuals who are confident, driven, and ready to grow in a fast-paced international call center environment.We are expanding our team and looking for English-speaking Call Center Agents who want stability, incentives, and long-term growth.Available ShiftsPart-Time: 7:00 PM &ndash; 2:00 AM Full-Time: 7:00 PM &ndash; 4:00 AMWhat You&rsquo;ll Earn<ul><li>Strong Basic Salary</li><li>High Commission Structure</li><li>Monthly Bonuses for Top Performers</li><li>Salary Paid On Time &mdash; Always</li><li>Career Advancement Opportunities</li></ul>Role Overview<ul><li>Communicate with international customers</li><li>Pitch services confidently and professionally</li><li>Meet daily calling and sales targets</li><li>Maintain quality and performance standards</li><li>Work with a supportive and goal-oriented team</li></ul>Who Should Apply?<ul><li>Fluent English speakers only</li><li>Confident, persuasive, and energetic individuals</li><li>Fresh candidates with good English are welcome</li></ul>Earn Up to 100k!Note: If your English is not strong, please do not apply.If you think you are a good fit for this position Apply now:share your cv now via WhatsApp 0349-3613103Or come for Walk-In Interview between 5:00 PM &ndash; 7:00 PMLocation :Park Avenue, 1st Floor, Suite No. 111, Block 6, P.E.C.H.S, Sharah-e-Faisal, KarachiJob Types: Full-time, Part-timePay: Rs40,000.00 - Rs70,000.00 per monthWork Location: In person

Calling Agents - Join Now (Part time / Full time)

Innotech Solutions

Job DescriptionWe are looking for an AI Developer with strong experience in LLM-based systems, AI agents, and automation workflows. This role focuses on building intelligent applications using existing AI models and APIs, not training ML/DL models from scratch.We care most about practical implementations, clean code, and real projects. If you&rsquo;ve built chatbots, multi-agent systems, AI workflows, or automation pipelines, we want to see your work.Key Responsibilities<ul><li>Build AI-powered applications using Python</li><li>Develop and maintain APIs using FastAPI</li><li>Integrate LLMs (OpenAI, Claude, Gemini, etc.) via APIs</li><li>Design and implement AI agents (single &amp; multi-agent systems)</li><li>Build automation workflows using n8n</li><li>Connect AI systems with databases, tools, and third-party APIs</li><li>Manage code using Git &amp; GitHub</li><li>Document system design, prompts, and agent workflows</li></ul>Required Skills<ul><li>Strong experience with Python</li><li>Hands-on experience with FastAPI</li><li>Practical experience using LLMs via APIs</li><li>Experience building AI Agents (tool-using agents, task-based agents)</li><li>Familiarity with multi-agent architectures (or strong interest)</li><li>Experience using GitHub for version control and project sharing</li><li>Understanding of prompt engineering and system prompts</li></ul>Nice to Have (Highly Valued)<ul><li>Experience with:</li><li>LangChain / LangGraph / CrewAI / AutoGen</li><li>n8n automation workflows</li><li>Vector databases (Chroma, FAISS, Pinecone, etc.)</li><li>RAG-based systems</li><li>Experience deploying AI apps (Docker, VPS, cloud platforms)</li><li>Experience integrating AI with:</li><li>CRM systems</li><li>Webhooks</li><li>Internal tools or dashboards</li></ul>What We Care About Most<ul><li>GitHub repositories with real AI projects</li><li>LLM-based applications (chatbots, agents, assistants, automation tools)</li><li>Clear problem-solving and architecture decisions</li><li>Ability to explain how agents communicate and use tools</li></ul>❗We are NOT looking for ML/DL model training or research-focused roles.How to ApplyPlease include:<ul><li>Resume / CV</li><li>GitHub profile or project links</li><li>(Optional but highly recommended)</li><li>A short description of an AI agent or automation system you built</li><li>Mention if you&rsquo;ve worked with multi-agent setups or n8n workflows</li></ul>Applications without project links or GitHub will be given lower priority.Why Join Us<ul><li>Work on modern AI agent &amp; automation systems</li><li>Learn and experiment with the latest LLM tooling</li><li>Flexible and fast-moving environment</li><li>Opportunity to influence architecture and design</li></ul>Pay: Rs110,000.00 - Rs130,000.00 per monthApplication Question(s):<ul><li>Please share GitHub project repos as mentioned in the JD.</li></ul>Work Location: In person

AI Developer

LeadNexis

Seeking a Full Stack Developer (5+ years experience ) with deep expertise in Node.js, Python, and JavaScript to design, develop, and deploy advanced AI-powered chat systems, agentic workflows, multi-agent architectures, and retrieval systems across Azure and modern environments (e.g., Vercel).The ideal candidate is not only strong in full-stack engineering but is also fluent in AI engineering workflows, including the use of AI-assisted coding tools, modern IDEs, and frameworks for RAG pipelines, MCP-based systems, tool calling, and orchestration.You will build robust AI agents, retrieval systems, and scalable dashboards with an emphasis on security, compliance, and enterprise-grade performance.Key ResponsibilitiesDevelop AI-driven ingestion, retrieval, and summarization pipelines using Azure Functions, Durable Functions, Logic Apps, Cosmos DB, and Azure AI SearchDesign and deploy RAG pipelines, multi-vector search, embeddings workflows, and retrieval-augmented routingBuild agentic systems using frameworks such as LangChain, Semantic Kernel, AutoGen, MCPs, tool-calling architectures, and multi-agent orchestrationImplement AI-assisted development workflows using tools like GitHub Copilot, Cursor, VS Code AI extensions, Azure AI Studio tools, etc.Integrate LLMs (GPT5, Azure OpenAI, Claude, etc.), external APIs, and internal data sources into unified systemsDevelop secure and responsive dashboards using React / Next.js, including full authentication and RBAC via Entra ID / Azure ADContainerize applications and automate deployments using Docker, GitHub Actions, and CI/CD pipelinesImplement full traceability: citations, feedback loops, evaluation pipelines, logging, and monitoringWork closely with cross-functional teams to define system requirements, architecture, and compliance standardsCore SkillsAI &amp; Agent EngineeringStrong expertise in designing RAG systems, embedding pipelines, vector stores, and hybrid searchExperience with MCP (Model Context Protocol) workflows, tool calling, and agent-to-agent communicationProficient in AI agent frameworks: LangChain, Semantic Kernel, AutoGen, Microsoft MA framework, or equivalentSkilled in using AI coding copilots &amp; AI-powered IDEs (Cursor, GitHub Copilot, VS Code AI tools, etc.)Full Stack Engineering5+ years in Node.js, JavaScript/TypeScript, PythonFrontend frameworks: React, Next.jsBackend services: REST APIs, messaging, event-driven architecturesAzure CloudAzure Functions, Logic Apps, Durable FunctionsCosmos DB, Azure AI Search, Blob Storage, Key VaultAzure App Service, Azure Container Apps, API ManagementDevOps &amp; SecurityDocker, GitHub Actions, automated CI/CD pipelinesEntra ID / Azure AD for identity and access managementStrong understanding of secure coding and enterprise security protocolsJob Type: Full-timePay: Rs150,000.00 - Rs200,000.00 per monthExperience:<ul><li>Full Stack Development (React, Next.js): 3 years (Preferred)</li></ul>Work Location: In person

Full Stack Developer (AI/LLM/RAG) Azure Web App

Htech Solution Pvt. Ltd.

SummaryOversee activities of his/her team and hence of Contact Center in their respective shifts to ensure quality performance and smooth operation.Reporting RelationshipThe person will report to Lead Supervisor Operations/Manager.Responsibilities&middot; To communicate the company&rsquo;s vision, purpose, core values to the grass root level employees.&middot; To implement the policies of H-tech solutions in his / her respective team.&middot; To be able to handle employee concerns and provide conflict resolution. To address all employees&rsquo; grievances.<ul><li>To ensure that highest level of quality customer care is delivered based on pre-defined quality benchmarks.</li><li>To speak in an accent that is fully understood and appreciated by the consumer</li><li>To completely understand consumer language and accent and respond to his/her questions in the best possible manner</li><li>To converse in English that is error free in terms of grammar, comprehension, sentence construction and vocabulary.</li><li>To have extensive understanding of FAQs so ensure smooth delivery of information the consumer.</li><li>To have adequate product knowledge for onward transmission to the consumer to achieve maximum customer satisfaction.</li><li>To have extensive exposure to and firsthand knowledge of the relevant culture names addresses and language.</li><li>To have knowledge regarding efficient usage of software for data entry and/or searching.</li><li>Product knowledge and FAQs.</li><li>Knowledge of the processes outlined for:</li><li>Case Handling</li><li>Call backs</li><li>Escalations</li><li>Forwarding</li><li>Reporting / Data Logging</li></ul>&middot; To motivate the employees in order to meet all targets and create healthy competitive environment through recognition, guidance and incentive programs.&middot; To create a sense of ownership among the employees.&middot; Conduct weekly call monitoring and coaching of Customer Support Executives.&middot; Team member&rsquo;s development through additional training and goal setting as identified.&middot; To make sure that the employees are following the schedule properly.&middot; Maintain accurate agent performance stats and reports.&middot; To identify and foresee problems in the existing system and come up with solutions and improvements in the system.&middot; To improve and facilitate team work and coordination through effective communication within the team.&middot; Take escalation calls when needed and promote exceptional customer service by provide first hand resolution&middot; To promote professionalism in the call center environment.&middot; Proficient in the use of Microsoft Office Suite.&middot; To manage the d&eacute;cor and cleanliness of the call center.&middot; Other related job responsibilities as assigned by Call Center Management.Authority<ul><li>To resolve any/all employee concerns according to H-tech policies and procedures</li><li>To escalate any/all unresolved employee concerns to the relevant authorities following the escalation process</li><li>To guide and console agent following company guidelines</li><li>To take defined corrective action against any misconduct</li></ul>&middot; To resolve conflicts according to company guidelinesReports&middot; Statistical data to analyze team&rsquo;s performance&middot; Analytical view of team&rsquo;s KPIs and trends&middot; Root cause Analysis of challenges and their action takenEducation&middot; Education: Bachelor&rsquo;s DegreeExperience&middot; At least 2- year banking call center experience and overall, 3 year Call center experience, field involved customer services representatives in different shifts and proven track record of quality service to customers on schedule.Job Type: Full-timeExperience:<ul><li> call center: 3 years (Required)</li></ul>Work Location: In person

Supervisor (Call Center)

Explore 280+ Contact agent in Karachi this January. Find roles across top companies and apply now to boost your career.

280 contact agent jobs IN Karachi

Call Agent - Karachi

Calling Agent

Calling Agent

Calling Agents - Join Now (Part time / Full time)

AI Developer

Full Stack Developer (AI/LLM/RAG) Azure Web App

Supervisor (Call Center)