customer service representative Jobs in Cairo

customer service representative

call center agent

customer service specialist Jobs in Cairo

customer service specialist

call center agent (outsource) Jobs in Cairo

call center agent (outsource)

call center representative

contact center agent

A.P. Moller - Maersk

<div>
 
 Opportunity
 
 
 
 Are you passionate about delivering an exceptional customer experience? We are looking for a
 
 Counter Control Agent
 
 to join our team and serve as the primary point of contact for customers and intermediaries visiting the Maersk counter. In this role, you will manage counter-related interactions, primarily supporting the release of cargo and documentation, while ensuring a seamless customer journey. You will also play an active role in identifying opportunities to improve customer experience and optimize operational processes.
 
 
 
 We Offer
 
 
 
 At Maersk, you'll be part of a global organization where collaboration, continuous learning, and customer focus are at the heart of everything we do. We offer:
 
 
 <ul>
 <li>
 A truly international, diverse, and inclusive working environment.
 </li>
 <li>
 A modern workplace with a collaborative culture.
 </li>
 <li>
 Value-based and team-oriented leadership.
 </li>
 <li>
 Opportunities to strengthen your systems and process knowledge.
 </li>
 <li>
 A wide range of international career opportunities across the Maersk network.
 </li>
 <li>
 Continuous learning and development in a dynamic and fast-paced environment.
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 
 As a Counter Agent, you will:
 
 
 
 <ul>
 <li>
 Manage all required system updates to ensure an excellent customer experience at the counter.
 </li>
 <li>
 Execute import and export counter activities in line with established processes and service standards.
 </li>
 <li>
 Contribute to achieving individual and team Key Performance Indicators (KPIs).
 </li>
 <li>
 Ensure Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) are consistently followed by the Third-Party Agent (TPA).
 </li>
 <li>
 Coordinate with internal stakeholders to support counter-related operational activities.
 </li>
 <li>
 Investigate and resolve outstanding collections while ensuring real short payments are collected by the TPA.
 </li>
 <li>
 Monitor Third-Party Agent performance and conduct periodic on-site audits to ensure compliance with agreed service standards.
 </li>
 <li>
 Identify opportunities to improve operational efficiency and enhance the customer experience.
 
 
 </li>
 </ul>
 
 Who We Are Looking For
 
 
 
 
 To succeed in this role, you will bring:
 
 
 
 <ul>
 <li>
 Experience in customer service, commercial operations, or a customer-facing counter environment.
 </li>
 <li>
 Experience within the logistics, shipping, freight forwarding, or transportation industry is an advantage.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Good written and spoken English.
 </li>
 <li>
 Proficiency in Microsoft Office, particularly Excel.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 The ability to prioritize tasks and perform effectively in a fast-paced environment.
 </li>
 <li>
 A proactive, customer-focused mindset with strong attention to detail.
 
 
 </li>
 </ul>
 #RPO
 
 
 Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
 
 
 We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
</div>

Counter Control Agent

Fairmont Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 
 
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 
 
 
 Job Description
 
 
 
 We are seeking a professional and courteous Telephone Operator / Royal Service Agent to join our team in Cairo, Egypt. In this role, you will serve as the first point of contact for our organization, managing incoming and outgoing calls while providing exceptional customer service. You will be responsible for routing calls to appropriate departments, handling inquiries with professionalism, and ensuring every caller receives a positive experience that reflects our commitment to excellence.
 
 
 <ul>
 <li>
 Answer incoming calls promptly and professionally, greeting callers with courtesy and warmth
 </li>
 <li>
 Route calls to the appropriate departments or personnel based on caller needs and organizational protocols
 </li>
 <li>
 Manage call queues efficiently and minimize wait times while maintaining service quality
 </li>
 <li>
 Provide information about services, facilities, and organizational offerings to callers
 </li>
 <li>
 Take accurate messages and ensure timely delivery to intended recipients
 </li>
 <li>
 Handle customer inquiries and complaints with empathy, patience, and problem-solving skills
 </li>
 <li>
 Maintain detailed call logs and records using telephone systems and organizational software
 </li>
 <li>
 Multitask effectively by managing multiple calls, administrative duties, and customer requests simultaneously
 </li>
 <li>
 Demonstrate professional telephone etiquette and communication skills at all times
 </li>
 <li>
 Assist with general administrative tasks as needed to support organizational operations
 </li>
 <li>
 Maintain confidentiality and handle sensitive information with discretion
 </li>
 <li>
 Provide feedback on caller concerns to management to support continuous service improvement
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven experience as a Telephone Operator, Royal Service Agent, or in a similar customer-facing role
 </li>
 <li>
 Excellent verbal communication skills with clear pronunciation and professional telephone etiquette
 </li>
 <li>
 Strong interpersonal and customer service skills with the ability to remain calm under pressure
 </li>
 <li>
 Proficiency in multitasking and managing multiple calls simultaneously
 </li>
 <li>
 Exceptional organizational and time management abilities
 </li>
 <li>
 Attention to detail and accuracy in recording information and routing calls
 </li>
 <li>
 Ability to work independently and as part of a team in a fast-paced environment
 </li>
 <li>
 Proficiency with computer systems and basic office software applications
 </li>
 <li>
 Bilingual capabilities in Arabic and English
 </li>
 <li>
 Active listening skills and the ability to understand and address caller needs effectively
 </li>
 <li>
 Problem-solving abilities and conflict resolution skills
 </li>
 <li>
 Professional demeanor and positive attitude toward customer service
 </li>
 <li>
 Flexibility to adapt to changing priorities and organizational needs
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Telephone Operator / Royal Service Agent

Future Group Language Solutions

<div>
 
 About The Role
 
 
 
 We are looking for an
 
 Applied AI Engineer
 
 to design, build, and deploy intelligent AI solutions that solve real business challenges. In this role, you'll work with Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), GraphRAG, AI agents, and knowledge graphs to create scalable, production-ready AI applications.
 
 
 This is an
 
 AI-first engineering role
 
 , where leveraging AI development tools such as ChatGPT, Cursor, GitHub Copilot, Claude, or Windsurf is an essential part of the development workflow.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Design, develop, and deploy AI-powered applications using LLMs.
 </li>
 <li>
 Build and optimize RAG and GraphRAG pipelines.
 </li>
 <li>
 Develop AI agents and multi-agent workflows for business automation.
 </li>
 <li>
 Design and manage knowledge graphs using GraphDB technologies.
 </li>
 <li>
 Integrate enterprise data sources with AI applications.
 </li>
 <li>
 Engineer prompts, workflows, and agent orchestration for reliable AI systems.
 </li>
 <li>
 Evaluate and optimize AI models for quality, latency, scalability, and cost.
 </li>
 <li>
 Build production-ready APIs and AI services.
 </li>
 <li>
 Collaborate with cross-functional teams to deliver AI-driven products.
 </li>
 <li>
 Stay up to date with the latest AI models, frameworks, and best practices.
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Software Engineering, AI, or a related field.
 </li>
 <li>
 3+ years of experience developing AI-powered or data-intensive applications.
 </li>
 <li>
 Strong proficiency in Python.
 </li>
 <li>
 Hands-on experience with LLMs (OpenAI, Azure OpenAI, Anthropic, Gemini, or similar).
 </li>
 <li>
 Experience implementing Retrieval-Augmented Generation (RAG).
 </li>
 <li>
 Experience with Graph Databases such as Neo4j, Amazon Neptune, Memgraph, or GraphDB.
 </li>
 <li>
 Familiarity with vector databases such as Pinecone, Qdrant, Weaviate, Milvus, or pgvector.
 </li>
 <li>
 Experience integrating AI models through APIs and SDKs.
 </li>
 <li>
 Solid understanding of REST APIs, Git, Docker, and cloud platforms (Azure, AWS, or GCP).
 </li>
 <li>
 Strong analytical, debugging, and problem-solving skills.
 
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience with GraphRAG architectures.
 </li>
 <li>
 Knowledge of AI agent frameworks such as LangGraph, CrewAI, AutoGen, Semantic Kernel, or OpenAI Agents SDK.
 </li>
 <li>
 Experience with Model Context Protocol (MCP).
 </li>
 <li>
 Prompt engineering and AI evaluation frameworks.
 </li>
 <li>
 Knowledge of semantic search and hybrid retrieval.
 </li>
 <li>
 Experience with FastAPI, Django, or Flask.
 </li>
 <li>
 Familiarity with Kubernetes, CI/CD pipelines, and microservices.
 </li>
 <li>
 Experience building knowledge graphs and ontology design.
 
 
 
 </li>
 </ul>
 What We Offer
 
 
 <ul>
 <li>
 Opportunity to build cutting-edge AI products.
 </li>
 <li>
 Collaborative and innovative engineering environment.
 </li>
 <li>
 Exposure to the latest AI technologies and frameworks.
 </li>
 <li>
 Professional growth and continuous learning opportunities.
 </li>
 <li>
 Competitive salary and benefits package.
 
 
 
 </li>
 </ul>
 Join Our Team
 
 
 If you're passionate about building practical AI applications, enjoy working with the latest AI technologies, and thrive in an AI-first development environment, we'd love to hear from you!
</div>

Applied AI Engineer (AI-First / Vibe Coding)

Lua AI (YC F25)

<div>
 
 Location: Cairo, Egypt (remote / hybrid) &middot; Reports to: Head of Operations - MENA
 
 
 &nbsp;
 
 
 
 About Lua
 
 
 
 Lua is the Agent OS. We build digital employees &mdash; agents that do a real job end to end: they read a company&rsquo;s own systems, make the decision, take the action, and get a little better every time they run. Not chatbots that answer questions &mdash; digital workers that do the work, on the company&rsquo;s own data and workflows, and everything they build stays owned by the business. Teams write their logic on Lua (agents, skills, tools, jobs, webhooks, guardrails) and we run the hard parts underneath: infrastructure, multi-provider model orchestration, data, channels (WhatsApp, Slack, Email, Instagram, Messenger, a voice-capable website widget, HTTP API) and monitoring.
 
 
 Our customers are the companies that run their markets &mdash; the operator of one of the world&rsquo;s most-visited heritage sites, a major travel-and-hospitality group, the largest supermarket chain in its country, a listed conglomerate spanning healthcare and consumer goods, large regional banks, social-commerce companies and a microinsurer covering over a million people &mdash; across Africa, the Middle East and South Asia. Together they employ 64,000+ people and turn over $5bn+ a year, and they all want the same thing: to be AI-native on the systems they already run, with nothing to rip out. Backed by Y Combinator, we&rsquo;ve raised $5.8M &mdash; and this is a chance to build the playbook, not inherit one.
 
 
 
 
 
 
 Responsibilities
 
 
 
 We&rsquo;re looking for a junior engineer to join the implementation team and help build and deploy AI agents for our mid-market customers. You&rsquo;ll work alongside a senior implementation engineer, learning the Lua platform and contributing to live customer projects from your first week.
 
 
 This is an apprentice-track role with a clear growth path. You&rsquo;ll start with structured work &mdash; environment setup, testing, knowledge base configuration &mdash; and grow into owning full implementations within 6 months.
 
 <ul>
 <li>
 
 Build agent skills and tools
 
 in TypeScript using the Lua CLI &mdash; the functions that let agents take real actions like API calls, data lookups, and webhook triggers.
 </li>
 <li>
 
 Set up and configure agent environments
 
 : sandbox for development, production for live deployments.
 </li>
 <li>
 
 Configure and manage client knowledge bases
 
 &mdash; the information agents use to answer questions and follow business rules.
 </li>
 <li>
 
 Run QA
 
 and testing cycles before deployment &mdash; test across channels (WhatsApp, web, Slack) and flag issues.
 </li>
 <li>
 Support the senior engineer on active implementations across the full build lifecycle.
 </li>
 <li>
 Write and maintain technical documentation for each implementation.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 
 1&ndash;2 years writing code
 
 &mdash; professional experience, bootcamp, side projects, or university projects. You need to be comfortable in TypeScript or JavaScript.
 </li>
 <li>
 
 Familiarity with REST APIs, JSON, and basic web architecture.
 
 You know what an endpoint is and how to test with Postman or similar.
 </li>
 <li>
 A fast learner who figures things out by doing, not by waiting for instructions. The platform, CLI, and agent architecture will all be new.
 </li>
 <li>
 Strong written communication &mdash; you&rsquo;ll be in Slack daily, writing updates, flagging blockers, and documenting your work.
 </li>
 <li>
 Reliable. When you say something is done and tested, it needs to actually be done and tested.
 </li>
 <li>
 Fluent in Arabic and English
 </li>
 </ul>
 
 
 
 
 Nice to have
 
 <ul>
 <li>
 Experience with any chatbot or conversational AI platform.
 </li>
 <li>
 Familiarity with WhatsApp Business API, Slack API, or similar messaging platforms.
 </li>
 <li>
 Comfortable with Git, GitHub, and CLI tooling.
 </li>
 <li>
 Previous remote work experience.
 </li>
 </ul>
 
 
 
 
 
 Growth Path
 
 
 <ul>
 <li>
 
 Months 1&ndash;3:
 
 Support builds, learn the platform, follow the runbook, handle structured work.
 </li>
 <li>
 
 Months 3&ndash;6:
 
 Own specific integrations within an implementation. Run client test sessions.
 </li>
 <li>
 
 Months 6&ndash;12:
 
 Own an implementation end-to-end. Client-facing. Responsible for time-to-value on your accounts.
 </li>
 </ul>
 
 
 
 
 
 What we offer
 
 
 <ul>
 <li>
 Hybrid - Most of our work is remote.
 </li>
 <li>
 Small team, massive ownership. No bureaucracy. Ship and iterate.
 </li>
 <li>
 Direct access to the founding team. Your work is visible and impactful from day one.
 </li>
 <li>
 A platform that&rsquo;s actually in production with real customers &mdash; not a pre-product startup.
 </li>
 </ul>
 
 
 
</div>

Junior Implementation Engineer, MENA

Four Seasons Hotels & Resorts Egypt

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 The heartbeat of the nile. In the heart of Cairo on the banks of the River Nile, our Hotel opens the door to discovering Egypt&rsquo;s 5,000-year-old ancient mysteries. Just a short drive away, set out to explore the majestic pyramids, the 1,000-year old market, the 12th-century citadel and the ancient Egyptian museum. Later, experience Cairo&rsquo;s breathtaking sunset from the Nile on a traditional felucca, dine at our nine acclaimed restaurants, relive the pharaoh&rsquo;s beauty secrets at the Spa or simply take an art tour to see the collection of contemporary local artwork that fills our halls.
 
 
 
 Communications Agent &ndash; Four Seasons Hotel Cairo at Nile Plaza, Egypt
 
 
 
 
 
 
 About Four Seasons Hotel Cairo At Nile Plaza, Egypt
 
 
 
 Four Seasons Hotel Cairo at Nile Plaza dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.
 
 
 We seek the creative talents that are well-mannered, visionary, and passionate and having a deep understanding of the hospitality concept.
 
 
 
 
 
 The Role Of Communications Agent
 
 
 
 We are currently seeking the creative talent a Full-time
 
 Communications Agent
 
 that is well-mannered, visionary, and passionate and having a deep understanding of the hospitality concept to join our team, having the ability to follow proper payroll procedures, the ability to provide general information and inquiries to all callers and is familiar with hotel services, hours of operation, key hotel personnel, daily activities, special function etc while also having the ability to successfully utilize the telephone switchboard, the hotel computer system, telex and facsimile machines.
 
 
 
 Our Ideal Communications Agent
 
 
 
 A special talent and passion for ensuring you and your team deliver the highest level of guest experience and quality to our guests. Proficiency in reading and writing in English is necessary for this role. Fluency in English speaking is mandatory.
 
 
 
 Unlock a world of employee well-being &amp; satisfaction with our comprehensive benefit offerings:
 
 
 
 
 
 <ul>
 <li>
 Competitive Salary, wages, and a comprehensive benefits package
 </li>
 <li>
 Excellent Training and Development opportunities
 </li>
 <li>
 Complimentary Dry Cleaning for Employee Uniforms, Employee Meals and stays at FS properties (based on availability), with discounted meals.
 </li>
 <li>
 Comprehensive private medical insurance, Dental/disability/life insurance
 </li>
 <li>
 Retirement benefits/pension
 
 
 </li>
 </ul>
 
 Learn more about what it is like to work at Four Seasons - visit us:
 
 
 
 
 
 <ul>
 <li>
 https://www.linkedin.com/company/four-seasons-hotels-and-resorts
 </li>
 <li>
 https://www.facebook.com/FourSeasonsJobs
 
 
 </li>
 </ul>
 In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we craft an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways.
 
 We look forward to receiving your application
 
 
 !
 
</div>

Communication Agent

<div>
 
 Company Description
 
 
 
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 
 
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 
 
 
 Job Description
 
 
 
 We are seeking a detail-oriented and customer-focused Reservations Agent to join our dynamic team in Cairo, Egypt. In this role, you will be the first point of contact for our guests, managing their booking experience with professionalism, efficiency, and genuine care. You will handle a high volume of reservation inquiries while maintaining accuracy and delivering exceptional service that exceeds expectations. This position offers an exciting opportunity to work in a fast-paced environment where your organizational skills and collaborative spirit will directly impact guest satisfaction and organizational success.
 
 
 <ul>
 <li>
 Process, modify, and cancel reservations with accuracy and efficiency while maintaining detailed records in our reservation system
 </li>
 <li>
 Respond promptly to guest inquiries via phone, email, and other communication channels with empathy and professionalism
 </li>
 <li>
 Provide comprehensive information about accommodations, amenities, rates, and special offers to potential guests
 </li>
 <li>
 Collaborate seamlessly with front desk, sales, marketing, and other departmental teams to ensure smooth reservation workflows and consistent guest experiences
 </li>
 <li>
 Analyze booking patterns and guest preferences to support revenue optimization initiatives
 </li>
 <li>
 Handle guest concerns and complaints with patience and decisiveness, working toward mutually beneficial resolutions
 </li>
 <li>
 Maintain organized records and documentation to ensure data integrity and compliance with company policies
 </li>
 <li>
 Identify opportunities to upsell services and packages while remaining transparent about offerings
 </li>
 <li>
 Adapt quickly to changing priorities and manage multiple reservations simultaneously without compromising quality
 </li>
 <li>
 Contribute to a supportive team environment by sharing best practices and assisting colleagues when needed
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Required Skills &amp; Experience:
 
 
 <ul>
 <li>
 Previous experience in a reservations, customer service, or hospitality role (preferred but not required for motivated candidates)
 </li>
 <li>
 Strong listening and interpersonal skills with the ability to build rapport with diverse guests
 </li>
 <li>
 Excellent verbal communication skills in English; additional language proficiency is a valuable asset
 </li>
 <li>
 Proficiency with computer systems and reservation management software
 </li>
 <li>
 Exceptional attention to detail and accuracy in data entry and record-keeping
 </li>
 <li>
 Ability to multitask effectively and prioritize in a high-volume environment
 </li>
 <li>
 Strong problem-solving skills with a proactive approach to resolving issues
 </li>
 <li>
 Demonstrated ability to work collaboratively within a team structure
 </li>
 <li>
 Flexibility to adapt to changing circumstances and learn new processes quickly
 </li>
 <li>
 Goal-oriented mindset with a commitment to achieving performance targets
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Reservations Agent

IDP Education Ltd

<div>
 
 About IDP
 
 
 
 IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.
 
 
 Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.
 
 
 Learn more at www.careers.idp.com
 
 
 
 
 Role purpose
 
 
 
 
 The Client Application Processing Agent is responsible for the accurate, timely, and compliant processing of student applications, ensuring all application documents are verified, submitted to partner institutions, tracked through to outcome, and maintained in accordance with IDP operational standards.
 
 
 To process and manage student applications accurately and efficiently, ensuring compliance with partner institution requirements, timely submissions, effective stakeholder communication, and outstanding student experience.
 
 
 
 
 Key accountabilities
 
 
 
 
 <ul>
 <li>
 Review and verify student applications.
 </li>
 <li>
 Validate supporting documents.
 </li>
 <li>
 Submit complete applications.
 </li>
 <li>
 Track application progress.
 </li>
 <li>
 Follow up with universities.
 </li>
 <li>
 Manage assigned applications.
 </li>
 <li>
 Ensure submissions within SLA.
 </li>
 <li>
 Update CRM accurately.
 </li>
 <li>
 Communication application status.
 </li>
 <li>
 Escalate complex cases.
 </li>
 <li>
 Quality check files
 </li>
 <li>
 Ensure university compliance
 </li>
 <li>
 Maintain records
 </li>
 <li>
 Resolve discrepancies
 
 
 </li>
 </ul>
 
 Required Experience
 
 
 
 Education: Bachelor's degree.
 
 
 Experience: 1&ndash;3 years in admissions/application processing or international education.
 
 
 Knowledge: University admissions, compliance, document verification, CRM.
 
 
 Skills: Attention to detail, organization, communication, problem solving, time management.
 
 
 Abilities: Manage multiple applications, meet deadlines, maintain confidentiality.
</div>

CAP Agent

Explore 44+ Contact center agent in Cairo this August. Find roles across top companies and apply now to boost your career.