customer service specialist Jobs in Cairo

customer service specialist

receptionist

administration coordinator

c1 english speaker (cs) agent Jobs in Cairo

c1 english speaker (cs) agent

call center / english

contact center agent

HSBC

<div>
 The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we&rsquo;re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
 
 
 Some careers have more impact than others.
 
 
 If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.
 
 
 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
 
 
 
 Some Careers Have More Impact Than Others.
 
 
 
 If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.
 
 
 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
 
 
 We are currently seeking an experienced professional to join our team in the role of
 
 GSC HBME
 
 
 CONTACT CENTER
 
 
 
 
 Principal Responsibilities
 
 
 
 
 Impact on the Business
 
 
 
 <ul>
 <li>
 Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer&rsquo;s issues at first contact where possible.
 </li>
 <li>
 Delivers what is promised in line with customer expectations
 </li>
 <li>
 Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
 
 
 </li>
 </ul>
 
 Customers / Stakeholders
 
 
 
 <ul>
 <li>
 Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
 </li>
 <li>
 Generating customer loyalty through strong knowledge of key products and services
 </li>
 <li>
 Owns and resolves issues and understands how and when to escalate
 
 
 </li>
 </ul>
 
 Leadership &amp; Teamwork
 
 
 
 <ul>
 <li>
 Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values
 </li>
 <li>
 Values diversity amongst team
 
 
 </li>
 </ul>
 
 Operational Effectiveness &amp; Control
 
 
 
 <ul>
 <li>
 Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres
 </li>
 <li>
 Maintains HSBC internal control standards
 </li>
 <li>
 Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Must be university graduate in any discipline
 </li>
 <li>
 Must be proficient language(s) required by the process
 </li>
 <li>
 Open to working flexible shifting schedules
 </li>
 <li>
 Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
 </li>
 <li>
 Takes pride in delivering what is promised in line with the customer and service expectations
 </li>
 <li>
 Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
 </li>
 <li>
 Ability to work in a high-volume, fast paced environment is required
 </li>
 <li>
 Proficiency with personal computers and basic software packages and specialised applications
 </li>
 <li>
 Excellent communication skills and is polite and friendly at all times
 </li>
 <li>
 Displays patience and empathy
 
 
 </li>
 </ul>
 Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
 
 
 The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
 
 
 
 You&rsquo;ll achieve more when you join HSBC.
 
 
 
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 
 
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 <ul>
 <li>
 Issued By HSBC Electronic Data Processing (EGYPT) Private LTD ***
 
 
 </li>
 </ul>
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 
 
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 ***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***
</div>

HBME - Contact Center Agent

Aura Communication

<div>
 <ul>
 <li>
 
 Company Description
 
 </li>
 </ul>
 
 
 
 
 Aura Communication, established in 2012 in Cairo, Egypt, is a leading provider of Business Process Outsourcing (BPO) services with over 800 skilled employees. The company delivers tailored solutions to meet clients&rsquo; needs, specializing in flexible, high-quality outsourced customer support, including inbound and outbound call center services, sales, marketing, and technical support. Focused on creating the ultimate customer experience, Aura Communication combines expertise with innovation to support businesses globally.
 
 
 
 
 
 
 
 <ul>
 <li>
 
 Role Description
 
 </li>
 </ul>
 
 This is a full-time hybrid role for a C1 English Speakers (CS) Agent, based in Cairo, Egypt, with flexibility for some remote work. In this role, the agent will provide exceptional customer service support by addressing client inquiries, resolving complaints, and assisting customers via calls, emails, or chats. Additional responsibilities include handling inbound and outbound communications and providing accurate and timely information to customers. The agent will collaborate with teammates and utilize problem-solving skills to deliver a seamless customer experience.
 
 
 
 
 
 
 
 <ul>
 <li>
 
 Qualifications
 
 </li>
 </ul>
 <ol>
 <li>
 Proficiency in written and spoken English at a C1 level
 </li>
 <li>
 Strong communication and active listening skills
 </li>
 <li>
 Customer service and problem-solving abilities
 </li>
 <li>
 Basic technical skills, including typing and familiarity with CRM systems
 </li>
 <li>
 Excellent organizational and multitasking skills
 </li>
 <li>
 Ability to work in a hybrid environment (in office and from home as required)
 </li>
 <li>
 Previous customer service or BPO experience is a plus
 </li>
 <li>
 Flexibility to work rotating shifts
 </li>
 <li>
 skills
 </li>
 </ol>
 
 
 
 
 
 
 <ul>
 <li>
 
 What we offer
 
 </li>
 </ul>
 <ol>
 <li>
 Hybrid Model
 </li>
 <li>
 Paid Training
 </li>
 <li>
 Transportation
 
 provided
 
 </li>
 <li>
 Equipment provided
 </li>
 <li>
 Social &amp; Medical insurance
 </li>
 <li>
 Salary Up to 20k
 </li>
 </ol>
</div>

C1 English Speaker (CS) agent

Abou Ghaly Motors

<div>
 
 Job Purpose
 
 
 
 <ul>
 <li>
 The Live Chat Agent will be responsible for providing real-time support to customers through the live chat platform, ensuring prompt and effective issue resolution. This role requires excellent written communication skills, the ability to handle multiple chat sessions simultaneously, and a commitment to customer satisfaction
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Assist customers with inquiries, requests, and complaints via live chat &amp; emails (With a target interaction time of 10 minutes
 </li>
 <li>
 Handle multiple chat sessions while maintaining high levels of customer satisfaction (1-2 Chats concurrently &amp; CSAT Star rating of at least 4.8 / 5)
 </li>
 <li>
 Make outbound calls to customers to follow up on inquiries or issues when necessary
 </li>
 <li>
 Escalate unresolved queries or issues to higher support levels
 </li>
 <li>
 Meet or exceed performance targets related to chat response time, resolution time, and customer satisfaction
 </li>
 <li>
 Support Call Center in times of critical outages &amp; high call volumes
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Proven customer service experience (minimum 6 months)
 </li>
 <li>
 English proficiency at B2 level or higher
 </li>
 <li>
 Strong problem-solving abilities
 </li>
 <li>
 Familiarity with CRM or ticketing systems preferred
 </li>
 <li>
 Availability to work in shifts, including nights and weekends
 </li>
 <li>
 Strong communication skills (Chat &amp; Typing preferred)
 </li>
 <li>
 Friendly and helpful attitude
 </li>
 <li>
 Ability to handle multiple chat sessions
 </li>
 <li>
 Task-oriented
 </li>
 <li>
 Commitment to customer satisfaction
 </li>
 </ul>
</div>

Live Chat Agent

QNB Egypt

<div>
 
 About the job
 
 
 
 
 
 
 Job Summary:
 
 
 
 
 
 
 Act as a primary contact point for QNB clients/nonclients. Answer incoming calls received, respond to inquiries, manage complaints, identify significant customer service problems, and provide general information.
 
 
 
 
 
 
 Duties &amp; Responsibilities:
 
 
 
 
 
 
 1.Handle all customer inquiries &amp; requests.
 
 
 2. Identify and escalate issues to Team Leader
 
 
 3. Provide product and service information to clients. Cross sell products and services to clients &amp; nonclients according to Contact Center processes and set the needed appointments with concerned Network.
 
 
 4. Document all call information on the relevant systems.
 
 
 5. Send all customer inquiries, requests, appointments, &amp; referrals to the network &amp; related head office departments.
 
 
 6. Determine customers&rsquo; needs and achieve customer satisfaction.
 
 
 7. Answer &amp; process clients&rsquo; inquiries, requests &amp; complaints received according to Contact Center processes.
 
 
 8. Suggest ideas to enhance the service level offered to the clients.
 
 
 9. Handle campaigns if availability of queuing needs, for example (covering shortage, crisis, huge campaign, etc&hellip;.).
 
 
 10. Replace the Customer Service Team Leader in case of unavailability.
 
 
 11. Assist the Customer Service Team Leader in providing guidance &amp; advice to the team members.
 
 
 12. Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible.
 
 
 13. Adhere to QNB policies &amp; procedures in order to guarantee that QNB business is conducted in compliance with Local Laws, Internal Rules &amp; Regulations, as well as International Standards.
 
 
 
 
 
 
 Education
 
 :
 
 
 
 
 
 Bachelor&rsquo;s Degree in marketing, Business Administration or Commerce
 
 
 
 
 
 
 Experience:
 
 
 
 
 
 <ul>
 <li>
 0-2 years of experience in the related field .
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 
 
 
 <ul>
 <li>
 Handling Skills and Customer Oriented Attitude
 </li>
 <li>
 Excellent Interpersonal &amp; selling skills
 </li>
 <li>
 High communication skills, especially verbal
 </li>
 <li>
 Ability to work under pressure &amp; shifts basis
 </li>
 <li>
 Good knowledge of computer and telephony Environment
 </li>
 <li>
 Fluency in Arabic and English written/spoken
 </li>
 </ul>
 
 
</div>

Outsource - Sales & Call Center Representative

Jobs Hub

<div>
 
 This is a full-time on-site Call Center role based in Cairo, Egypt. The primary responsibilities include responding to customer inquiries, providing support to Arabic-speaking customers, and resolving issues efficiently with a focus on high-quality service. The role will require maintaining accurate records of customer interactions, working with the team to achieve customer satisfaction goals, and adhering to performance metrics.
 
 
 
 
 
 Job detailes:
 
 
 Rotational shift
 
 
 
 
 
 B2 English level
 
</div>

Call center / English

Bosta

<div>
 
 About Bosta:
 
 
 
 Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.
 
 
 We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
 
 
 
 About the Role:
 
 
 
 The Customer Care Supervisor is responsible for leading a team of customer care agents to deliver exceptional customer experiences across Chat, Ticket, and Voice channels. The role ensures daily operations run smoothly, team performance meets defined KPIs (CSAT, AHT, Quality), and customer issues are handled efficiently and professionally. The Supervisor acts as a key link between agents and management, ensuring high service quality, agent engagement, and process consistency.
 
 
 
 Job Code:
 
 
 
 I - 2026-SJCX-004
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Supervise and support day-to-day operations for the assigned channels Chat, Ticket, or Voice
 </li>
 <li>
 Monitor and manage team performance to achieve KPIs (CSAT, AHT, adherence, utilization)
 </li>
 <li>
 Conduct regular coaching sessions, performance reviews, and quality assessments with agents
 </li>
 <li>
 Ensure all customer interactions meet Bosta&rsquo;s tone of voice, service standards, and SLA
 </li>
 <li>
 Promote a positive, motivating, and customer-centric team culture
 </li>
 <li>
 Handle and document customer escalations and feedback
 </li>
 <li>
 Share weekly summary reports with the Customer Care Manager
 </li>
 <li>
 Support in implementing new tools, systems, or process improvements
 
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Communication, or a related field
 </li>
 <li>
 Certification in Customer Service Management or Team Leadership is a plus
 </li>
 <li>
 2&ndash;4 years of experience in Customer Care or Contact Center Operations, with at least 1 year in a supervisory or team leader role
 </li>
 <li>
 Experience in logistics, shipping, or e-commerce industries is highly preferred
 </li>
 <li>
 Proven experience managing multiple communication channels (Chat, Ticket, Voice)
 </li>
 <li>
 Familiarity with customer experience metrics (CSAT, AHT, NPS, FCR)
 </li>
 <li>
 Strong leadership and people management skills
 </li>
 <li>
 Excellent communication and problem-solving abilities
 </li>
 <li>
 Ability to analyze performance data and translate it into actionable insights
 </li>
 <li>
 Time management and multitasking under pressure
 </li>
 <li>
 High customer empathy and conflict resolution skills
 </li>
 <li>
 Proficiency in CRM and ticketing systems (e.g., Zendesk, Freshdesk, Salesforce)
 </li>
 <li>
 Good command of MS Excel and reporting tools
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Customer Care Supervisor

Integrant, Inc.

<div>
 
 
 Integrant Inc
 
 is hiring a passionate "Senior Lead Software Engineer - .Net Full Stack". This role is the technical backbone of the project &mdash; owning architecture, engineering standards, and technical quality while partnering with the Technical Project Lead on delivery. Top candidates will demonstrate deep technical expertise across modern .NET, cloud, AI, and distributed systems, with the ability to elevate their team's skills and drive engineering excellence.
 
 
 Duties &amp; Responsibilities:
 
 
 
 Architecture &amp; System Design
 
 
 <ul>
 <li>
 Own and approve system architecture, design specifications, and technical direction.
 </li>
 <li>
 Define bounded contexts and map context relationships using DDD patterns (Shared Kernel, Customer-Supplier, Anti-Corruption Layers).
 </li>
 <li>
 Design event-driven systems: model domain events, implement async event processing, ensure event idempotency, and handle eventual consistency.
 </li>
 <li>
 Design microservices communication strategies (sync/async), API gateways, database-per-service patterns, and distributed transaction handling.
 </li>
 <li>
 Design distributed caching strategies including cache-aside, write-through, and cache invalidation/coherency patterns.
 </li>
 <li>
 Design comprehensive testing strategies: contract testing, integration testing, end-to-end testing, and test data management.
 </li>
 </ul>
 
 
 AI &amp; Agents
 
 
 <ul>
 <li>
 Design and implement multi-agent systems where agents collaborate using coordination frameworks or shared context for complex workflows.
 </li>
 <li>
 Implement operational patterns for multi-agent reliability: retry logic, branching/conditional logic, fallback strategies, and long-running task management.
 </li>
 <li>
 Establish agent evaluation frameworks &mdash; log agent actions, track errors/latency/success rates, and drive continuous improvement through feedback loops.
 </li>
 </ul>
 
 
 Cloud &amp; Serverless
 
 
 <ul>
 <li>
 Implement advanced caching solutions using Redis/Azure Cache (strings, hashes, lists, sets, sorted sets, pub/sub).
 </li>
 <li>
 Design complex serverless orchestration: function chaining, fan-out/fan-in workflows, connection pooling, and scalability optimization.
 </li>
 <li>
 Design API gateway policies: request/response pipelines, hierarchical policy scopes (global, API, endpoint), authentication/authorization mechanisms, and transformation/caching policies.
 </li>
 </ul>
 
 
 Database
 
 
 <ul>
 <li>
 Design and implement database replication (master-slave) and high availability/failover strategies.
 </li>
 </ul>
 
 
 DevOps
 
 
 <ul>
 <li>
 Design multi-container applications using Docker Compose, manage volumes for data persistence, configure container networking, port mapping, and environment variables.
 </li>
 <li>
 Drive CI/CD pipeline practices and source control workflows across the team.
 </li>
 </ul>
 
 
 Security
 
 
 <ul>
 <li>
 Secure AI API keys and model endpoints: key rotation, rate limiting, endpoint authentication, TLS, usage monitoring, cost controls, and IP allow listing.
 </li>
 <li>
 Design agent authentication and authorization: agent identity management, service-to-service auth, credential rotation, and inter-agent communication security.
 </li>
 <li>
 Understand and apply vulnerability scanning approaches (SAST, DAST, SCA) and tools (SonarQube, Snyk).
 </li>
 </ul>
 
 
 Engineering Standards &amp; Quality
 
 
 <ul>
 <li>
 Enforce sound software engineering practices: iterative development, code reviews, unit testing, integration testing, and automation testing.
 </li>
 <li>
 Review and sign-off on functional and technical specifications; monitor deliverables vs. specifications and provide corrective actions.
 </li>
 <li>
 Champion best practices in design patterns, SOLID principles, and clean architecture.
 </li>
 </ul>
 
 
 Team Growth &amp; Mentorship
 
 
 <ul>
 <li>
 Mentor and train team members on software design, design patterns, SOLID principles, and emerging technologies.
 </li>
 <li>
 Conduct code reviews that are educational &mdash; raise the engineering bar for the whole team.
 </li>
 <li>
 Assess team capabilities and advise the Technical Project Lead on task assignments based on technical strengths.
 </li>
 </ul>
 
 
 Collaboration with Technical Project Lead
 
 
 <ul>
 <li>
 Provide technical feasibility assessments and effort estimates for scope reviews and change requests.
 </li>
 <li>
 Supply technical input for risk assessments, status reports, and delivery decisions.
 </li>
 <li>
 Support client-facing technical discussions and demos when deep technical context is needed.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 9+ years of experience in software engineering.
 </li>
 <li>
 2+ years as a Lead Software Engineer with hands-on technical leadership of cross-functional teams.
 </li>
 <li>
 Strong hands-on experience with .NET Core, C#, and the modern .NET ecosystem.
 </li>
 <li>
 Proficient with frontend technologies (Angular or React).
 </li>
 <li>
 Hands-on experience with software architecture: DDD, Event-Driven Architecture, microservices, and distributed systems.
 </li>
 <li>
 Experience designing and implementing multi-agent AI systems and agent observability.
 </li>
 <li>
 Hands-on with cloud platforms (Azure and/or AWS) including serverless, caching, and API management services.
 </li>
 <li>
 Experience with database replication, high availability, and failover strategies.
 </li>
 <li>
 Hands-on with DevOps tools: CI/CD, source control, Docker, Docker Compose, and Kubernetes.
 </li>
 <li>
 Understanding of security practices: vulnerability scanning (SAST/DAST/SCA), AI endpoint security, and agent authentication.
 </li>
 <li>
 Agile methodology experience.
 </li>
 <li>
 Strong client engagement skills &mdash; this role requires regular interaction with US clients.
 </li>
 <li>
 Self-learner who stays current with software development trends.
 </li>
 </ul>
 
 
 
 
 Benefits:
 
 <ul>
 <li>
 Salary paid in USD
 </li>
 <li>
 Six-month career advancing opportunities
 </li>
 <li>
 Supportive and friendly work environment
 </li>
 <li>
 Premium medical insurance [employee +family]
 </li>
 <li>
 English language development courses
 </li>
 <li>
 Interest-free loans paid over 2.5 years
 </li>
 <li>
 Technical development courses
 </li>
 <li>
 Planned overtime program (POP)
 </li>
 <li>
 Employment referral program
 </li>
 <li>
 Premium location in Maadi and Nasr City
 </li>
 <li>
 Social insurance
 </li>
 </ul>
 
 
</div>

Senior Lead Software Engineer - .Net Full Stack

Explore 91+ Contact center agent in Cairo this March. Find roles across top companies and apply now to boost your career.