customer service representative

customer service associate

customer service specialist Jobs in Cairo

customer service specialist

english customer service representative Jobs in Cairo

english customer service representative

reservations agent

contact center agent

Nestlé

<div>
 
 Contact Center Agent &ndash; Turkish Speaker
 
 
 
 Location: NBS
 
 
 Company: Nestl&eacute; Egypt
 
 
 Full-time
 
 
 
 Purpose of Job:
 
 
 
 Provide timely resolution of all queries (HRBS &amp; S2P - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center.
 
 
 Ensure the accuracy and timeliness of services delivered to employees are in accordance with Service Level Agreements.
 
 
 Support Total Service Quality levels to the Stakeholders, adhering to E2E standardization.
 
 
 
 A DAY IN THE LIFE &hellip;
 
 
 
 
 Drive Operational Excellence:
 
 
 
 <ul>
 <li>
 Execute the standard support model for Tier 1 for both telephonic and non-telephonic (Email, Self-service &amp; Chat) contact by providing direct support on guidelines, procedures, E2E view, the status of requests, KPIs, SLAs, help chain for HRBS &amp; S2P (vendor services) related inquiries.
 </li>
 <li>
 Dispatch Tier 2 queries after proper investigation to the right stakeholders.
 </li>
 <li>
 Raise process concerns and/or technical outages to management.
 </li>
 <li>
 Document all interactions with proper data categories, templates and self-service options based on the interaction specifications.
 </li>
 <li>
 Share new findings and/or process updates with the team/senior agent/analyst.
 
 
 </li>
 </ul>
 
 Ensure Service Delivery:
 
 
 
 <ul>
 <li>
 Execute operational delivery of all activities pertaining to the contact center and ensure the execution of the Contact Center Support Model for all service lines, both HRBS &amp; S2P (Vendor Services) within the service delivery framework of HRBS.
 </li>
 <li>
 Provide inputs to manage risks, issues, escalations, process updates and timely manner to deliver the agreed KPIs and SLAs for all Contact Center services.
 </li>
 <li>
 Process benefits of transferred staff such as transportation allowance, rent subsidy, infant feeding scheme, and burial benefits, out- of- the pocket benefits, per diem, etc.
 </li>
 <li>
 Process retirement and death benefits5. Process other Benefits unique to each market in-scope of NBS.
 
 
 </li>
 </ul>
 
 Continuous Improvement:
 
 
 
 <ul>
 <li>
 Perform periodic activity-relevant reviews with HRBS Operational teams &amp; Stakeholders.
 </li>
 <li>
 Contribute to Continuous Improvement programs and standardization of processes across all markets in scope, whenever possible.
 
 
 </li>
 </ul>
 
 WHAT MAKES YOU SUCCESSFUL:
 
 
 
 <ul>
 <li>
 0-1 year of experience in a relevant field
 </li>
 <li>
 Proficiency in Turkish
 </li>
 <li>
 Strong communication and active listening
 </li>
 <li>
 Customer‑focused attitude and empathy
 </li>
 <li>
 Troubleshooting and problem‑solving skills
 </li>
 <li>
 Ability to work with CRMs and multiple systems
 </li>
 <li>
 Resilience and patience
 </li>
 <li>
 Flexibility for shift work
 </li>
 <li>
 Ability to meet performance target
 </li>
 </ul>
</div>

Contact Center Agent - Turkish Speaker

Abou Ghaly Motors

<div>
 <ul>
 <li>
 Respond to (inbound&amp; outbound) calls, emails, and online chats to address customer inquiries and resolve issues
 
 
 </li>
 </ul>
 promptly.
 
 
 <ul>
 <li>
 Provide accurate product or service information and assist customers with processes or troubleshooting.
 </li>
 <li>
 Manage and resolve customer complaints with professionalism and adherence to company standards.
 </li>
 <li>
 Assist in processing customer orders, transactions, and service requests efficiently.
 </li>
 <li>
 Maintain up todate knowledge of company products, services, and policies, especially related to the automotive industry.
 </li>
 <li>
 Update and maintain customer records in the contact center database, ensuring accuracy.
 </li>
 <li>
 Document all customer interactions according to internal processes and guidelines.
 </li>
 <li>
 Participate in team meetings, training sessions, and ongoing activities to enhance customer service skills.
 </li>
 <li>
 Meet or exceed established performance goals, including metrics for call handling time, customer satisfaction, and other key
 </li>
 <li>
 performance indicators (KPIs).
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 High school diploma or equivalent (High qualification).
 </li>
 <li>
 Previous experience in customer service or contact center role is preferred.
 </li>
 <li>
 Strong verbal and written communication skills with a clear and confident voice.
 </li>
 <li>
 Ability to handle high call volumes and manage multiple customer inquiries simultaneously.
 </li>
 <li>
 Basic computer skills and the ability to use contact center software, CRM tools, and Microsoft Office applications.
 </li>
 <li>
 Excellent problem-solving skills, with the ability to manage challenging customer situations.
 </li>
 <li>
 Strong attention to detail and the ability to maintain accurate records.
 </li>
 <li>
 A positive attitude, with the ability to remain calm under pressure.
 </li>
 <li>
 Ability to work well independently and collaboratively within a team.
 </li>
 <li>
 Availability to work flexible hours, including evenings, weekends, and holidays as needed.
 </li>
 <li>
 Previous experience with call center technologies.
 </li>
 <li>
 English language must be very good
 </li>
 <li>
 Experience in the automotive industry or related sectors is preferred.
 </li>
 </ul>
</div>

Mercedes Contact Center Advisor

geidea

<div>
 
 Established in 2008,
 
 Geidea
 
 epitomizes customer focused empowerment and commercial success through continuous innovation.
 
 Geidea
 
 makes best in class digital payment solutions available for all by attracting and leveraging the best creative &amp; entrepreneurial talent in the market.
 
 
 
 
 
 Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative &amp; Forward Thinking:
 
 
 www.geidea.net
 
 
 
 
 
 
 
 To maintain competitive advantage as we grow, we are currently looking for a new
 
 Contact Center Advisor:
 
 
 
 
 
 
 
 Job purpose:
 
 
 
 
 
 
 This role is responsible for addressing customer inquiries, complaints, and technical issues, ensuring satisfaction and retention. The advisor also provides solutions, maintains records, and collaborates with other departments to resolve issues while staying informed about products and services.
 
 
 
 
 
 
 Key accountabilities and decision ownership:
 
 
 
 
 
 <ul>
 <li>
 Handle calls from customers regarding inquiries, complaints, and technical issues.
 </li>
 <li>
 Provide accurate and efficient solutions to ensure customer satisfaction and retention.
 </li>
 <li>
 Maintain detailed and accurate records of customer interactions and transactions.
 </li>
 <li>
 Collaborate with other departments to escalate and resolve complex issues.
 </li>
 <li>
 Stay up to date with product knowledge and services to better assist customers.
 </li>
 </ul>
 
 
 
 
 
 Must Have Technical / Professional Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business management or any related field.
 </li>
 <li>
 At least 6 months of experience in customer service
 </li>
 <li>
 English level B1/C1
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to build strong relationships with customers
 </li>
 <li>
 Strong problem-solving skills.
 </li>
 </ul>
 
 
 
 
 Join our dynamic team as a
 
 Contact Center Advisor
 
 and contribute to our FinTech mission of releasing cutting-edge financial products into the market. Apply your project management skills, collaborate with cross-functional teams, and shape the future of the payments industry.
 
 
 
 
 
 
 Our values
 
 guide how we think and act - They describe what we care about the most.
 
 
 
 
 
 
 Customer first
 
 - It&rsquo;s embedded in our design thinking and customer service approach.
 
 
 
 Open
 
 - Openness allows us to constantly improve and evolve.
 
 
 
 Real
 
 - No jargon and no excuses!
 
 
 
 Bold
 
 - Constantly challenging ourselves and our way of thinking.
 
 
 
 Resilient
 
 &ndash; If we fail, we bounce back stronger than before
 
 
 
 Collaborative
 
 - We know that we can achieve a lot more as a team.
 
 
 
 
 
 We are changing lives by constantly striving for a better solution.
 
</div>

Contact Center Advisor

HSBC

<div>
 The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we&rsquo;re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
 
 
 Some careers have more impact than others.
 
 
 If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.
 
 
 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
 
 
 
 Some Careers Have More Impact Than Others.
 
 
 
 If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.
 
 
 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
 
 
 We are currently seeking an experienced professional to join our team in the role of
 
 UKCS Agent
 
 
 
 
 Principal Responsibilities
 
 
 
 
 Impact on the Business
 
 
 
 <ul>
 <li>
 Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer&rsquo;s issues at first contact where possible.
 </li>
 <li>
 Delivers what is promised in line with customer expectations
 </li>
 <li>
 Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
 
 
 </li>
 </ul>
 
 Customers / Stakeholders
 
 
 
 <ul>
 <li>
 Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
 </li>
 <li>
 Generating customer loyalty through strong knowledge of key products and services
 </li>
 <li>
 Owns and resolves issues and understands how and when to escalate
 
 
 </li>
 </ul>
 
 Leadership &amp; Teamwork
 
 
 
 <ul>
 <li>
 Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values
 </li>
 <li>
 Values diversity amongst team
 
 
 </li>
 </ul>
 
 Operational Effectiveness &amp; Control
 
 
 
 <ul>
 <li>
 Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres
 </li>
 <li>
 Maintains HSBC internal control standards
 </li>
 <li>
 Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Must be university graduate in any discipline
 </li>
 <li>
 Must be proficient language(s) required by the process
 </li>
 <li>
 Open to working flexible shifting schedules
 </li>
 <li>
 Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
 </li>
 <li>
 Takes pride in delivering what is promised in line with the customer and service expectations
 </li>
 <li>
 Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
 </li>
 <li>
 Ability to work in a high-volume, fast paced environment is required
 </li>
 <li>
 Proficiency with personal computers and basic software packages and specialised applications
 </li>
 <li>
 Excellent communication skills and is polite and friendly at all times
 </li>
 <li>
 Displays patience and empathy
 
 
 </li>
 </ul>
 Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
 
 
 The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
 
 
 
 You&rsquo;ll achieve more when you join HSBC.
 
 
 
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 
 
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 <ul>
 <li>
 Issued By HSBC Electronic Data Processing (Egypt) Private LTD***
 
 
 </li>
 </ul>
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 
 
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 ***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***
</div>

UK Contact center

INTELCIA

<div>
 
 
 Company Description
 
 
 
 Intelcia is a global leader in outsourcing with over 20 years of expertise, offering tailored services that meet international standards. Focusing on simplifying business challenges, Intelcia provides four main solutions: Multichannel CX Solutions, Business Processes, IT Solutions, and Innovative &amp; Consulting Solutions. With a presence across Europe, Africa, the Indian Ocean, North America, Latin America, and the Caribbean, the company operates in 85 centers and employs over 35,000 professionals worldwide. Intelcia is driven by its ambition to be among the top 10 global outsourcing leaders, targeting &euro;1.5 billion in revenue by 2025.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role based in Cairo, Egypt, for a Customer Service Representative (English Account). In this role, you will handle customer inquiries via calls or other channels, ensure a high level of customer satisfaction, and provide effective and timely solutions to customer concerns. You will be responsible for maintaining professional communication standards and delivering exceptional customer experiences.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Proficiency in Customer Support and Customer Service
 </li>
 <li>
 Strong focus on Customer Satisfaction and Customer Experience
 </li>
 <li>
 Excellent Phone Etiquette and verbal communication skills
 </li>
 <li>
 Ability to work effectively in a team and manage customer interactions with professionalism
 </li>
 <li>
 Problem-solving skills and a customer-centric approach
 </li>
 <li>
 Fluency in English, both written and spoken
 </li>
 <li>
 Previous experience in a customer service role, particularly in outsourcing, is an advantage
 </li>
 <li>
 High school diploma or equivalent; advanced education or certifications are a plus
 </li>
 <li>
 Flexibility with night &amp; overnight shifts is a must
 </li>
 <li>
 Fluency in English is a MUST B2/C1 (Native or Bilingual)
 </li>
 </ul>
 
 
 
 
 
 Benefits
 
 
 
 
 &bull; Very attractive package!
 
 
 
 
 &bull; Fully paid training
 
 
 
 
 &bull; Social &amp; medical insurance
 
 
 
 
 &bull; Transportation is provided (Door to Door for Ladies)
 
 
 
 
 &bull; Guaranteed Career Path!
 
 
</div>

Call Centre | English Account

Foundever

<div>
 
 About Us
 
 
 
 Foundever&reg; is a global leader in the #CustomerExperience (#CX) industry. Create Connection. Value Conversation.
 
 
 
 Job Summary
 
 
 
 
 Job Summary:
 
 
 
 The L&amp;D Specialist will support the continuous development of customer service teams within a fast-paced BPO environment. This role focuses on improving operational performance through targeted learning interventions, aligning training programs with KPIs such as CSAT, AHT, FCR, and Quality Scores. The role requires a strong focus on measurable business impact and ROI.
 
 
 
 Primary Job Responsibilities
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Design and develop training materials tailored to contact center operations (customer service, sales, technical support).
 </li>
 <li>
 Screen and evaluate learning content to ensure alignment with business goals and operational KPIs.
 </li>
 <li>
 Identify target audiences (new hires, tenured agents, team leaders) and customize training approaches accordingly.
 </li>
 <li>
 Partner with Operations, Quality, and Workforce Management teams on cross-functional projects.
 </li>
 <li>
 Support onboarding (new hire training), nesting, and continuous learning programs.
 </li>
 <li>
 Develop and implement competency frameworks for agents and team leaders.
 </li>
 <li>
 Analyze performance gaps using data (QA scores, CSAT, AHT, FCR) and recommend learning solutions.
 </li>
 <li>
 Measure training effectiveness beyond satisfaction, focusing on behavior change and business results.
 </li>
 <li>
 Track and report ROI of training initiatives, linking learning outcomes to operational improvements.
 </li>
 <li>
 Provide coaching support and upskilling initiatives to improve agent performance.
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 Minimum of 1 year of experience in Learning &amp; Development, preferably within a BPO or contact center environment.
 </li>
 <li>
 Previous training and facilitation experience is a must.Proficiency in English language at C1 level is a must.
 </li>
 <li>
 Experience in instructional design, training delivery, and content creation.
 </li>
 <li>
 Strong understanding of contact center KPIs (CSAT, AHT, FCR, QA).Experience in competency framework development.
 </li>
 <li>
 Proven experience working on cross-departmental projects (Operations, QA, WFM).
 </li>
 <li>
 Strong analytical mindset with the ability to measure training impact on business performance.
 </li>
 <li>
 Excellent communication, presentation, and stakeholder management skills.Ability to work in a fast-paced, performance-driven environment.
 </li>
 <li>
 Certifications such as TTT (Train the Trainer), PCT (Professional Certified Trainer), or TOT (Training of Trainers) are preferred.
 
 
 </li>
 </ul>
 
 KPIs (Key Performance Indicators)
 
 
 
 <ul>
 <li>
 Improvement in CSAT (Customer Satisfaction Score) post-training.Reduction in AHT (Average Handling Time) where applicable.
 </li>
 <li>
 Improvement in FCR (First Call Resolution).Increase in Quality Assurance (QA) scores.
 </li>
 <li>
 Training ROI (performance improvement vs. training cost).
 </li>
 <li>
 Speed to proficiency for new hires (time to go live / nesting success rate).Reduction in repeat errors or escalations.
 </li>
 <li>
 Stakeholder satisfaction (Operations &amp; Clients).
 </li>
 </ul>
</div>

L&D Specialist

Siemens Digital Industries Software

<div>
 Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our software.
 
 
 About the role:
 
 
 Are you passionate about AI and interested in shaping the future of interactive and generative technology? We are seeking a talented AI Software Engineer to join our team and contribute to the development of cutting-edge copilot and agent services using Large Language Models (LLMs). Our aim is to create copilots that provide intelligent, conversational experiences and agents that will redefine how our users interact with our software.
 
 
 If you're excited about working with the latest advancements in Generative AI and delivering top-notch services in a fast-paced environment, we'd love for you to apply.
 
 
 What you&rsquo;ll be doing:
 
 
 As an AI Software Engineer, you will design, build, and maintain copilot and agent solutions powered by LLM technology. Your responsibilities include:
 
 
 <ul>
 <li>
 Assessing the current capabilities of agent services in the Siemens DI ecosystem for our adoption
 </li>
 <li>
 Collaborating with company-wide cross-functional teams to reflect our team&rsquo;s requirements and help extending central services features when necessary, using the contribution model.
 </li>
 <li>
 Collaborating with product teams for their adoption of agent frameworks; support integration of UI, help setting up product specific agents, ensure high quality by keeping up with the latest AI model capabilities.
 </li>
 <li>
 Ensuring the copilots and agents are scalable and maintain high performance
 </li>
 <li>
 Helping the transition of the organization towards AI-assisted products by training and upskilling product teams.
 </li>
 <li>
 Writing clean, testable code and engaging in peer code reviews to maintain high standards of software quality.
 </li>
 <li>
 Assessing service performance, troubleshooting issues, and deploying fixes to ensure seamless user experiences.
 </li>
 <li>
 Staying current with industry trends in agent development and LLM advancements, applying this knowledge to improve our service offerings.
 
 
 </li>
 </ul>
 What you&rsquo;ll bring:
 
 
 <ul>
 <li>
 Master&rsquo;s Degree in Computer Science, AI, or a related technical field, with relevant experience in copilot/agent development.
 </li>
 <li>
 Solid understanding of and experience with LLM frameworks and conversational AI technologies.
 </li>
 <li>
 Proficient in programming languages relevant to AI and copilot/agent development, such as Python.
 </li>
 <li>
 Experience with multi-team, collaborative software development including source control and collaborative design and code reviews
 </li>
 <li>
 Experience working with cloud platforms (AWS, Azure) and their AI-related services and tools is a plus.
 </li>
 <li>
 Experience in deploying and maintaining applications in a 24x7 production environment, including handling scalability and security considerations is beneficial.
 </li>
 <li>
 A proactive approach to problem-solving, a keen eye for optimization, and a passion for learning and implementing emerging technologies.
 </li>
 <li>
 Excellent collaborative skills for working in a highly interdisciplinary subject.
 
 
 </li>
 </ul>
 If you're excited by the prospect of developing AI-driven solutions that resonate with users and create compelling interactions, we encourage you to apply. If you don't have every qualification mentioned but believe you can bring value to our team, we're eager to know more about your unique perspectives and experiences. Join us and help build AI services that redefine the standard for AI-human interaction.
 
 
 We are Siemens:
 
 
 A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us Transform the everyday!
 
 
 We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, and private healthcare.
 
 
 Siemens is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
 
 
 If you believe in technology with purpose and are interested in learning more about Siemens Digital Industries Software before you apply then check out our Mission / Vision and our software portfolio, meet the team and join our Talent Community today so that we can stay connected in the areas that interest you: www.siemens.com/careers/transformtheeveryday/
 
 
 #DISWSIM
 
 
</div>

AI Software Engineer

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