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operations team leader – contact centre Jobs in Doha

operations team leader – contact centre

contact center agent

ABH Real Estate Qatar

Job descriptionTitle: Call Center AgentLocation: QatarCompany: ABH Real EstateCompany Description:A leading Real Estate agency based in Dubai &amp; Qatar, focused on Luxury properties, awarded best luxury Real estate brokerage for 2022 &amp; 2023 and most lead generated winner on Property Finder for 2021.Job Description: We are seeking experienced and motivated Call Center Agent to join our team. You will be Responsible to answer inbound and outbound calls from customers. who want to Information and detail about Apartment Sale and rent.RESPONSIBILITIES:&middot; Manage large amounts of inbound and outbound calls in a timely manner&middot; Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.&middot; Follow communication &ldquo;scripts&rdquo; when handling different topics&middot; Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.&middot; Building lasting relationships with clients and other call center team members based on trust and reliability.&middot; Making sales or recommendations for Apartment Sale and rent that may better suit client needs<ul><li>Update all call information according to standard operating procedures</li><li>Update all information Software</li></ul>REQUIRED SKILLS AND QUALIFICATIONS:&middot; High school diploma or equivalent.&middot; More education or experience may be preferred.&middot; Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.&middot; Understanding of company products, services, and policies.&middot; Proficiency with computers, especially with CRM software, and strong typing skills.&middot; Ability to ask prying questions and diffuse tense situations.&middot; Strong time management and decision-making skills.&middot; Adaptability and accountability.&middot; Fluency in multiple languages may be desired.Google Form:kindly complete our candidate information form by following the link provided below:https://wkf.ms/3rn86cRYour prompt response in filling out the form with your candidacy details will be greatly appreciated.Thank you for considering a career with ABH REAL ESTATE.Job Type: Full-timePay: QAR2,250.00 per monthAbility to commute/relocate:<ul><li>Doha: Reliably commute or planning to relocate before starting work (Required)</li></ul>

CALL CENTER AGENT

We are looking for Call Center agent for our retail division.salary : 3000 QR Full packageArabic Male candidate Key responsibilities<ul><li>Customer service: Answer inbound calls to provide information, address questions, and handle complaints and issues related to retail products and services.</li><li>Order and payment processing: Take orders, process payments, and handle returns or exchanges.</li><li>Troubleshooting: Provide technical or service support and troubleshoot problems customers are experiencing with their orders or products.</li><li>Sales: Some positions may require making outbound calls to sell products or services to new or existing customers.</li><li>Data entry and documentation: Record customer information and call details accurately in a customer relationship management (CRM) system.</li><li>Escalation: Escalate complex issues to the appropriate department or management when necessary.</li><li>Follow-up: Follow up with customers to ensure their issues have been fully resolved.</li></ul>Job Type: Full-timePay: QAR3,000.00 - QAR3,100.00 per month

Call Center Agent - Retail

BPO PLUS

<ul><li>Memorize scripts for products and services, and refer to them during calls</li><li>Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.</li><li>Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality</li><li>Create and maintain record of daily problems and remedial actions taken, using call-center database</li><li>Leverage data and insights gathered by the call center to recommend and influence process improvements</li></ul>Job Type: Part-timePay: Up to QAR1,750.00 per monthLanguage:<ul><li>English &amp; Arabic (Required)</li></ul>

Call Center Agent - Female

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25188056
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 The Ritz-Carlton Doha, 1 West Bay Lagoon, Doha, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 Description for Internal Candidates
 
 
 
 YOUR LEGACY STARTS WITH US
 
 
 
 At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms &amp; suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you&rsquo;re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life&rsquo;s most meaningful moments.
 
 
 
 FIND PURPOSE IN YOUR PASSION
 
 
 
 At The Ritz-Carlton, we firmly believe that our Ladies &amp; Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.
 
 
 Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:
 
 
 <ul>
 <li>
 A rewarding career within one of the most recognized and prestigious luxury brands in the world.
 </li>
 <li>
 Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry.
 </li>
 <li>
 Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.
 </li>
 <li>
 Consistent &amp; reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.
 </li>
 <li>
 A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:
 </li>
 <li>
 Exclusive training and leadership development programs
 </li>
 <li>
 Recognition and rewards for exceptional service
 </li>
 <li>
 Preferential Members Rates at Marriott Hotels Globally
 </li>
 <li>
 Dining &amp; Wellness discounts for your family and you
 </li>
 <li>
 Medical Insurance Coverage
 </li>
 <li>
 An HR team dedicated to your success and wellbeing
 
 
 </li>
 </ul>
 
 OUR EXPECTATIONS FROM THE ROLE:
 
 
 
 Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.
 
 
 Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
 
 
 Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
 
 Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
 
 In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Call Center Agent

<div>Additional Information 
Job Number25188056 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Doha, 1 West Bay Lagoon, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
<div><div><div><div><div>Description for Internal Candidates</div> 
<div></div>
</div> 
</div></div></div><div><div><div><div>YOUR LEGACY STARTS WITH US
At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms &amp; suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you&rsquo;re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life&rsquo;s most meaningful moments.
FIND PURPOSE IN YOUR PASSION
At The Ritz-Carlton, we firmly believe that our Ladies &amp; Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.
Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:
<ul><li>A rewarding career within one of the most recognized and prestigious luxury brands in the world.</li>
<li>Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry.</li>
<li>Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.</li>
<li>Consistent &amp; reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.</li>
<li>A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:</li>
</ul><ul><li>Exclusive training and leadership development programs</li></ul>
<ul><li>Recognition and rewards for exceptional service</li></ul>
<ul><li>Preferential Members Rates at Marriott Hotels Globally</li></ul>
<ul><li>Dining &amp; Wellness discounts for your family and you</li></ul>
<ul><li>Medical Insurance Coverage</li></ul>
<ul><li>An HR team dedicated to your success and wellbeing</li></ul>
OUR EXPECTATIONS FROM THE ROLE:
</div></div></div></div>Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div>
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

<ul><li>Answer incoming calls promptly and professionally</li><li>Handle customer inquiries, complaints, and requests efficiently</li><li>Provide accurate information about products, services, and company policies</li><li>Record customer details, issues, and resolutions in the system</li><li>Follow up on pending cases to ensure customer satisfaction</li><li>Maintain a positive and courteous attitude during all interactions</li><li>Meet daily, weekly, and monthly call handling and performance targets</li><li>Escalate complex issues to the appropriate department or supervisor</li><li>Update customer information and maintain confidentiality of data</li><li>Attend training sessions to stay updated on product knowledge and company updates</li><li>Handle both inbound and outbound calls as required</li><li>Ensure adherence to call scripts, quality standards, and company protocols</li><li>Support team members and contribute to achieving department goals</li><li>Manage time effectively to handle a high volume of calls</li><li>Maintain professionalism in communication across all channels including phone, email, and chat</li></ul>Job Type: Full-timePay: QAR2,300.00 per monthLanguage:<ul><li>Arabic &amp; English (Required)</li></ul>

Alfaytri

Job Title: Call Center Agent - (Arabic speaking) Technical SupportLocation: Doha- QatarJob Type: Full-TimeJob Description:We are seeking a motivated and knowledgeable Call Center Agent to join our dynamic team. The ideal candidate will have a strong background in technical support, specifically in AC maintenance, electrical work, plumbing, and general handyman services. This role requires excellent communication skills, problem-solving abilities, and a customer-centric approach.Key Responsibilities:- Respond to incoming calls and inquiries related to AC maintenance, electrical work, plumbing, and handyman services.- Provide accurate information and guidance to customers regarding service options, scheduling, and troubleshooting techniques.- Assist customers in diagnosing issues over the phone and recommend appropriate solutions or service appointments.- Maintain detailed records of customer interactions, service requests, and follow-up actions in the company&rsquo;s database.- Collaborate with field technicians to ensure timely service delivery and customer satisfaction.- Stay updated on industry standards, new products, and service techniques to provide the best support possible.- Handle customer complaints and resolve issues effectively while maintaining a positive customer experience.- Participate in training sessions and team meetings to continuously improve service delivery.Qualifications:- High school diploma or equivalent; technical certification in HVAC, electrical, plumbing, or handyman services is a plus.- Previous experience in a call center or customer service role with a technical focus.- Strong knowledge of AC maintenance, electrical systems, plumbing, and general handyman skills.- Excellent verbal and written communication skills.- Ability to work in a fast-paced environment while maintaining attention to detail.- Proficient in using computer systems and call center software.- Strong problem-solving skills and the ability to think critically under pressure.Benefits:- Competitive salary and performance-based incentives.- Comprehensive training and ongoing professional development.- Opportunity to work in a supportive and collaborative team environment.If you're passionate about helping customers and have the technical expertise in home maintenance services, we encourage you to apply and join our team!Job Type: Full-timePay: QAR2,000.00 - QAR5,000.00 per month

Call Center Agent (male)- Technical Support

Explore 568+ Contact center agent in Doha this December. Find roles across top companies and apply now to boost your career.

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CALL CENTER AGENT

Call Center Agent - Retail

Call Center Agent - Female

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Call Center Agent

Call Center Agent

Call Center Agent (male)- Technical Support