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contact center agent

Spectrum Solution W.L L

We are seeking a Call Center Agent fluent in ARABIC and ENGLISH to join our customer service team.Requirements:<ul><li>Fluent in ENGLISH and ARABIC</li><li>Minimum 2 years of experience in customer service or call center</li><li>Must hold a valid QID</li><li>Ready to join immediately</li><li>Age below 35 years</li><li>Freelance or family visa required</li></ul>Job Type: Full-timeInterested candidates, please apply immediately! CVS ON 50473388. Job Type: Full-time

Call Centre Agent - CSR (ARABIC/ENGLISH)

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26023567
 
 
 
 Job Category
 
 Reservations
 
 
 
 Location
 
 The Ritz-Carlton Doha, 1 West Bay Lagoon, Doha, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 YOUR LEGACY STARTS WITH US
 
 
 
 At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms &amp; suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you&rsquo;re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life&rsquo;s most meaningful moments.
 
 
 
 FIND PURPOSE IN YOUR PASSION
 
 
 
 At The Ritz-Carlton, we firmly believe that our Ladies &amp; Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.
 
 
 Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:
 
 
 <ul>
 <li>
 A rewarding career within one of the most recognized and prestigious luxury brands in the world.
 </li>
 <li>
 Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry.
 </li>
 <li>
 Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.
 </li>
 <li>
 Consistent &amp; reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.
 </li>
 <li>
 A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:
 </li>
 <li>
 Exclusive training and leadership development programs
 </li>
 <li>
 Recognition and rewards for exceptional service
 </li>
 <li>
 Preferential Members Rates at Marriott Hotels Globally
 </li>
 <li>
 Dining &amp; Wellness discounts for your family and you
 </li>
 <li>
 Medical Insurance Coverage
 </li>
 <li>
 An HR team dedicated to your success and wellbeing
 
 
 </li>
 </ul>
 
 OUR EXPECTATIONS FROM THE ROLE:
 
 
 
 Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
 
 
 Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
 
 
 Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
 
 Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
 
 In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Call Center Agent

<div>Additional Information 
Job Number26023567 
Job CategoryReservations 
LocationThe Ritz-Carlton Doha, 1 West Bay Lagoon, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>YOUR LEGACY STARTS WITH US
At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms &amp; suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you&rsquo;re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life&rsquo;s most meaningful moments.
FIND PURPOSE IN YOUR PASSION
At The Ritz-Carlton, we firmly believe that our Ladies &amp; Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.
Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:
<ul><li>A rewarding career within one of the most recognized and prestigious luxury brands in the world.</li>
<li>Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry.</li>
<li>Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.</li>
<li>Consistent &amp; reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.</li>
<li>A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:</li>
 </ul><div><ul><li>Exclusive training and leadership development programs</li></ul>
 <ul><li>Recognition and rewards for exceptional service</li></ul>
 <ul><li>Preferential Members Rates at Marriott Hotels Globally</li></ul>
 <ul><li>Dining &amp; Wellness discounts for your family and you</li></ul>
 <ul><li>Medical Insurance Coverage</li></ul>
 <ul><li>An HR team dedicated to your success and wellbeing</li></ul>
</div>OUR EXPECTATIONS FROM THE ROLE: 
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div>
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Human Capital Group

Responsibilities<ul><li>To answer the calls and help customers regarding their enquires.</li><li>Ensure to deliver high quality service.</li><li>Ensure to increase the base of customers by building trust of customers and offering products and services.</li><li>Responsibility to deal with customers directly, electronically or over the phone and respond to their enquiries at the earliest.</li><li>Responsible to provide information regularly about policy and procedures of the customer services.</li><li>Responsible to completely check and clarify the issues and problems of the customers.</li><li>Understand and implement policies to increase sales by targeting potential and profitable clients</li><li>Understand and apply all policy and procedures and professional ethics, incentives regulations.</li></ul>Requirements<ul><li>Effective Communication Skills.</li><li>Knowledge Retention and Recall.</li><li>Ability to Handle Pressure.</li><li>Speed and Efficiency.</li><li>Creative Problem Solving.</li><li>Emotional Stability.</li><li>Organizational Ability.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your Notice Period?</li><li>Current Salary (QAR)?</li></ul>

Hilton

<div>Reservations Agent - Waldorf Astoria Doha Lusail
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
 
 
What will I be doing? 
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>A passion for delivering great customer service</li>
<li>A highly professional telephone manner and excellent communication skills</li>
<li>Outstanding administration and organizational skills</li>
<li>Computer proficiency</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience in a Reservations environment</li>
<li>Tertiary qualifications, or other collegiate-level degree</li> 
</ul> 
 
What will it be like to work for Hilton? 
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div>

Reservations Agent - Waldorf Astoria Doha Lusail

ABH Real Estate Qatar

Job SummaryWe are seeking a proactive and organized HR Assistant to support the recruitment, training, and performance management of our sales and real estate agents. The role focuses on interviewing candidates, coordinating training programs, and monitoring agent performance to ensure productivity and growth.Key ResponsibilitiesRecruitment &amp; InterviewingConduct initial interviews for sales and real estate agent candidatesScreen CVs, assess candidate suitability, and coordinate interview schedulesSupport onboarding and hiring documentationTraining &amp; DevelopmentPrepare and organize training programs for new and existing agentsCoordinate sales, real estate, and soft-skills training sessionsTrack training attendance and evaluate training effectivenessPerformance MonitoringMonitor and follow up on real estate agent performancePrepare performance reports (sales targets, KPIs, attendance, productivity)Support management with performance improvement plansHR &amp; Administrative SupportMaintain employee records and HR documentationAssist with HR policies, procedures, and complianceAct as a point of contact for agents regarding HR-related mattersQualifications &amp; SkillsBachelor&rsquo;s degree in Human Resources, Business Administration, or related fieldExperience in HR, recruitment, or sales support (real estate experience is a plus)Strong communication and interviewing skillsAbility to organize training sessions and follow performance metricsGood knowledge of MS Office / HR systemsDetail-oriented, professional, and proactiveJob Types: Full-time, PermanentPay: QAR4,000.00 - QAR5,000.00 per month

HR Assistant

Leaders Training Center

Job Title: Sales AgentJob Type: Full-Time &amp; OnsiteLocation: Doha, QatarCompany: Leaders Training CentreJob Description:Leaders Education Centre is looking for a motivated and enthusiastic individual to join our team as a Sales Agent. This role is perfect for young professionals who are eager to grow in the education sector. The candidate will be responsible for engaging prospective students through cold calling, providing expert course counselling, and contributing to marketing efforts to promote our educational programs.Key Responsibilities:<ul><li>Make calls to reach potential students and parents, introducing them to Leaders Education Centre's programs.</li><li>Promote training courses-offer personalised course counselling to guide students and parents in choosing the right courses and convert leads into enrolments.</li><li>Meet and exceed monthly sales targets, adopting a results-driven approach.</li><li>Assist in planning and executing marketing campaigns, including social media, email campaigns, and on-ground events.</li><li>Develop a comprehensive understanding of the Centre&rsquo;s courses to effectively market them.</li><li>Innovate and implement sales and marketing strategies to attract and retain students.</li><li>Maintain accurate records of interactions with clients and provide regular updates to management.</li><li>Build and nurture long-lasting relationships with students, parents, and stakeholders.</li></ul>Minimum Requirements:<ul><li>Minimum 2-3 years of outbound sales experience in an International call center (Mandatory preferably within the education sector.</li><li>Fluency in English is required (Original Natural Accent)</li><li>Excellent communication, interpersonal, and negotiation skills.</li><li>Self-motivated, goal-oriented, and eager to learn and grow.</li><li>Strong organizational and time-management skills.</li><li>Candidates from India are required</li></ul>Apply: tallat@leaders.qa &amp; Whatsapp: +974 3005 8021Kindly share a short 1-2 mins Video Introduction about your background, Qualifications and experiences in sales, calling, and customer handling, Lead Generation, to official Whatsapp: +974 3005 8021Job Type: Full-timePay: From QAR3,000.00 per monthApplication Question(s):<ul><li>Have you worked in call centres with International campaigns?</li><li>Do you have experience in Sales, Lead generation, Client Handling, Cold Calling?</li><li>Are you available in Qatar-Doha?</li><li>Are you comfortable with the salary QAR -3000 (plus Commissions) ?</li><li>Kindly share a short 1-2 mins Video Introduction about your background, Qualifications and experiences in sales, calling, and customer handling, Lead Generation, to official Whatsapp: +974 3005 8021</li></ul>Experience:<ul><li>Sales (outbound): 2 years (Required)</li></ul>Language:<ul><li>Excellent English (Original Natural Accent with clear tone) (Required)</li></ul>Work Location: In person

Sales Agent (Outbound)

Explore 314+ Contact center agent in Doha this March. Find roles across top companies and apply now to boost your career.

314 contact center agent jobs In Doha

Call Centre Agent - CSR (ARABIC/ENGLISH)

Call Center Agent

Call Center Agent

Call Center Agent

Reservations Agent - Waldorf Astoria Doha Lusail

HR Assistant

Sales Agent (Outbound)