call center agent

telephone operator

call center supervisor

guest experience expert (guest relations agent) Jobs in Doha

guest experience expert (guest relations agent)

guest relations agent

contact center agent

IIQAF

<div><h3 class="jobSectionHeader"><b>Description</b></h3>
<p>We are seeking a dedicated and dynamic Call Center Agent to join our esteemed hospitality team. The successful candidate will play a crucial role in ensuring exceptional customer service and support, serving as the first point of contact for our guests seeking assistance or information. As a Call Center Agent, you will be responsible for managing incoming calls, addressing inquiries, and resolving concerns efficiently and professionally.</p>
<h3 class="jobSectionHeader"><b>Responsibilities</b></h3>
<ul><li>Handle incoming calls and inquiries from customers professionally and efficiently.</li><li>
Provide accurate information about products, services, and promotions.</li><li>
Resolve customer complaints and issues in a timely manner.</li><li>
Update customer records and information in the database.</li><li>
Follow communication scripts and guidelines to ensure consistency.</li></ul>
<h3 class="jobSectionHeader"><b>Requirements</b></h3>
<ul><li>Excellent verbal and written communication skills.</li><li>
Strong customer service orientation with a positive attitude.</li><li>
Ability to multitask and work under pressure in a fast-paced environment.</li><li>
Basic computer skills and familiarity with CRM software.</li><li>
Prior experience in a call center or customer service role is a plus.</li></ul>
<h3 class="jobSectionHeader"><b>Qualifications</b></h3>
<ul><li>High school diploma or equivalent.</li><li>
Proven track record of meeting and exceeding customer service goals.</li><li>
Ability to work flexible hours, including evenings and weekends.</li></ul>
<h3 class="jobSectionHeader"><b>Benefits</b></h3>
<ul><li>Competitive salary and performance-based incentives.</li><li>
Opportunities for career growth and advancement within the company.</li><li>
Comprehensive training and ongoing support to enhance your skills.</li><li>
A positive and inclusive work environment with a diverse team.</li></ul></div>

Call Center Agent

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Lead Real Time Agent - Contact Centre Doha
</div></div><div><div>Ref #
</div><div>227547
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Customer Service
</div></div><div><div><ul><li>Closing date: 28-Oct-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the role:</b></p><p>
We are recruiting for a Lead Real-Time Agent to be based in our Contact Centre Doha.</p><p>
The successful applicant will ensure proper and effective utilization of manpower resources to maximize efficiency and achieve predefined KPI&rsquo;s. You will coordinate with all departments to maintain Service Level and ensure targets are achieved. You possess strong responsibility to optimize cross-skilling for voice as well as non-voice tasks, activation of staffing on demand measures by anticipating market and service affecting influence. You will deliver outstanding service to all interfacing department, representing business needs and helping stakeholders achieve strategic goals aligned to Customer Centre Needs.</p><p><b>
Your specific responsibilities includes:</b></p><ul><li>
Real time steering and skilling of Customer Services Agents (CSA) driven by the real time trends to meet defined performance targets daily (Service levels, abandoned percentage, average handling time, Occupancy, Average speed of answer and queue accessibility) and achieve performance consistency based on business requirements.</li><li>
Real-time resource for voice and non-voice tasks for efficient resource optimization and blending.</li><li>
Manage non-voice queue maintaining productive and service level goals.</li><li>
Identify intraday trends as they develop and recommend the impact on resources and KPI&rsquo;s to the business units.</li><li>
Balance service delivery along with site occupancy.</li><li>
Acts as an interface between site internal departments as well as to other QR CCC locations and HO.</li><li>
Break optimization and re-scheduling of daily exceptions to meet scheduling requirements.</li><li>
Covert information provided by management team about internal and external service impacting activities to utilize real-time resource adjustments.</li><li>
Report and highlight abirritation against any KPIs on real time, through reporting and escalation matrix.</li><li>
Tracking daily attendance for the center along with reporting late logins.</li><li>
Maintain real time management information dashboards.</li><li>
Real time and Ad hoc report showcasing real time performance, shrinkage and trends.</li><li>
Regularly analyze data and provide insight to scheduling and planning team to optimize performance and productivity.</li><li>
Coordinate with IT related to any contact centre application or call related incident.</li><li>
Monitor overall officer adherence to work schedule to improve availability to customers and alert supervisors of scheduled non-adherence in real-time.</li><li>
Handle agents daily break schedule, schedule swaps and during low-call volume work with supervisor to request agents to leave early or allocate resources to alternative tasks.</li><li>
ID creation, skill reconciliation, maintenance of skill matrix.</li><li>
Act as a local operational representative for TEC (Telephonic Emergency Centre).</li><li>
Perform other department duties related to hir/her position as directed by the Head of the department.</li></ul><p></p><p><b><br>
Be part of an extraordinary story:</b></p><p></p><p><br>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.</p><p>
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.</p><p>
Together, everything is possible</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About you:</b></p><p>
The successful candidate will have:</p><br>
<ul><li>
Relevant High school qualification with minimum 3 years of job-related experience or bachelor's degree with minimum 2 year of job-related experience.</li><li>
Knowledge in Customer Contact Centre Operations Management.</li><li>
Strong MS-Office and reporting experience.</li><li>
Ability to analyze the performance data and statistics</li><li>
Willing to work in shift</li><li>
Multi-task in an often-pressurized environment.</li><li>
Ability to influence leadership, work with people and drive toward common solutions and issue resolutions.</li><li>
Strong communication skills (good written and spoken English)</li></ul><p></p><p><b><br>
About Qatar Airways Group:</b></p><p></p><p><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.</p><p>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><p></p><p><b><br>
How to apply</b></p><p></p><p><br>
If you have what it takes to be part of our 5-star team, please take the first step and apply now by uploading your CV and completing the online application.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=227547</div></div></div></div></div></div></div></div>

Lead Real Time Agent - Contact Centre Doha

BPO PLUS

<ul><li>Memorize scripts for products and services, and refer to them during calls</li><li>Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.</li><li>Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality</li><li>Create and maintain record of daily problems and remedial actions taken, using call-center database</li><li>Leverage data and insights gathered by the call center to recommend and influence process improvements</li></ul><p>Job Type: Part-time</p><p>Pay: Up to QAR1,750.00 per month</p><p>Language:</p><ul><li>English &amp; Arabic (Required)</li></ul>

Call Center Agent - Female

<ul><li>Memorize scripts for products and services, and refer to them during calls</li><li>Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.</li><li>Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality</li><li>Create and maintain record of daily problems and remedial actions taken, using call-center database</li><li>Leverage data and insights gathered by the call center to recommend and influence process improvements</li></ul><p>Job Type: Full-time</p><p>Pay: Up to QAR3,500.00 per month</p><p>Experience:</p><ul><li>Cerner : 1 year (Required)</li></ul><p>Language:</p><ul><li>English &amp; Arabic (Required)</li></ul>

Call Center Agent- Healthcare

DotLynx Recruitment

<p>Job description:</p><ul><li>Handle inbound and outbound calls in a courteous and professional manner.</li><li>Respond promptly to customer inquiries and provide accurate information about products, services, or policies.</li><li>Record and update customer information in the CRM system.</li><li>Escalate complex queries or complaints to the relevant department for resolution.</li><li>Follow communication &ldquo;scripts&rdquo; when handling different topics.</li><li>Ensure high levels of customer satisfaction by delivering a positive experience.</li><li>Meet or exceed performance targets (call handling, response time, quality, etc.).</li><li>Support other team members and contribute to continuous service improvement.</li></ul><p><b>Requirements:</b></p><ul><li><b>Male candidates preferred.</b></li><li><b>Bilingual proficiency:</b> Arabic &amp; English (spoken and written).</li><li>High school diploma or bachelor&rsquo;s degree preferred.</li><li>Minimum 6 months - 1 year of experience in a call center or customer service role.</li><li>Strong interpersonal and communication skills.</li><li>Ability to multitask, prioritize, and manage time effectively.</li><li>Familiarity with call center technology and CRM systems is an advantage.</li><li>Customer-oriented attitude with problem-solving skills.</li></ul><p>Job Type: Full-time</p>

World Multinational Immigration & Business Consultancy

<ul><li>Handle incoming customer calls and provide accurate, clear, and satisfactory answers to their queries and concerns.</li><li>De-escalate situations with dissatisfied customers by offering patient support and professional assistance.</li><li>Make outbound calls to inform clients and customers about the company&rsquo;s new products, services, and policies.</li><li>Guide callers through troubleshooting, navigating the company website, or using products and services.</li><li>Review customer accounts, providing updates and information about billing, shipping, warranties, and other account details.</li><li>Work closely with other call center team members to deliver excellent customer service.</li><li>Assist in training new employees on customer service processes and company policies.</li><li>Use Microsoft Office tools to manage data and reports.</li></ul><p><b>Requirements:</b></p><ul><li>Fluent in <b>Bangla</b> and <b>Hindi</b> (spoken and written) &ndash; <b>Essential</b></li><li>Basic understanding of <b>English</b> &ndash; Preferred</li><li>Previous experience in a call center or customer service role is an advantage.</li><li>Strong communication and interpersonal skills.</li><li>Patience, empathy, and the ability to handle customer pressure professionally.</li><li>Basic computer and typing skills.</li><li>Willingness to work in shifts, including weekends and holidays, if required.</li></ul><p>Job Type: Full-time</p>

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25169379<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>The Ritz-Carlton Doha, 1 West Bay Lagoon, Doha, Qatar, Qatar<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>YOUR LEGACY STARTS WITH US</b></p>
<p>At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms &amp; suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you&rsquo;re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life&rsquo;s most meaningful moments.</p>
<p><b>FIND PURPOSE IN YOUR PASSION</b></p>
<p>At The Ritz-Carlton, we firmly believe that our Ladies &amp; Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.</p>
<p>Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:</p>
<ul><li>A rewarding career within one of the most recognized and prestigious luxury brands in the world.</li>
<li>Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry.</li>
<li>Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.</li>
<li>Consistent &amp; reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.</li>
<li>A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:</li>
</ul><ul><li>Exclusive training and leadership development programs</li></ul>
<ul><li>Recognition and rewards for exceptional service</li></ul>
<ul><li>Preferential Members Rates at Marriott Hotels Globally</li></ul>
<ul><li>Dining &amp; Wellness discounts for your family and you</li></ul>
<ul><li>Medical Insurance Coverage</li></ul>
<ul><li>An HR team dedicated to your success and wellbeing</li></ul>
<p><b>OUR EXPECTATIONS FROM THE ROLE:</b></p>
<p>Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.</p><p><br>
</p><p>Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p><br>
</p><p>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div><p><i>
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br>
</p><div>
<br>
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
<br>
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
<br>
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Explore 465+ Contact center agent in Doha this October. Find roles across top companies and apply now to boost your career.

465 contact center agent jobs IN Doha

Call Center Agent

Lead Real Time Agent - Contact Centre Doha

Call Center Agent - Female

Call Center Agent- Healthcare

Call Center Agent

Call Center Agent

Call Center Agent