customer support representative Jobs in Lahore

customer support representative

call center agents

call center representative Jobs in Lahore

call center representative

customer sales representative Jobs in Lahore

customer sales representative

customer service representative Jobs in Lahore

customer service representative

contact center agent

Shafaq n Kami Salon

We are currently seeking a female Calling Agent (CSR) to join our team. As a CSR, you will be the face of our company, responsible for providing exceptional service to our customers and ensuring their satisfaction.Key Responsibilities:<ul><li>Handle inbound and outbound calls professionally, addressing customer inquiries, resolving issues, and providing tailored solutions.</li><li>Collaborate with team members and supervisors to troubleshoot issues and enhance service delivery.</li><li>Assist in upselling and cross-selling products and services, ensuring a seamless customer experience.</li><li>Maintain accurate records of customer interactions and follow-up as required</li></ul>Requirements:<ul><li>Minimum Bachelor&rsquo;s degree.</li><li>At least 2 years of experience in a call center or tel-sales role (preferred).</li><li>Excellent communication skills in English (both written and spoken).</li><li>Ability to manage challenging situations with a positive, solution-oriented approach.</li><li>Proficient in basic computer skills (MS Office, CRM tools).</li><li>Strong multitasking abilities and time management in a fast-paced environment.</li></ul>We offer a competitive salary, commission structure, and a supportive work environment that encourages personal and professional growth.If you are passionate about customer service and sales, we invite you to apply and become part of our dynamic team.To apply, please send us your CV.Best Regards,HR Manager Shafaq n KamiJob Type: Full-timePay: Rs25,000.00 - Rs45,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Tele Sales: 2 years (Required)</li></ul>Work Location: In person

Female Calling Agent CSR

Half Price Packaging PVT Ltd

We are looking for energetic and confident Call Center Agents to join our UK-based campaign. Whether you're an experienced professional or a fresh candidate eager to start your career, we encourage you to apply.Responsibilities<ul><li>Make and receive calls for our UK campaign.</li><li>Communicate professionally with customers.</li><li>Achieve daily and monthly performance targets.</li><li>Maintain accurate customer records and follow company procedures.</li></ul>Requirements<ul><li>Excellent communication skills in English.</li><li>UK call center experience is preferred but fresh candidates are also welcome to apply.</li><li>Strong interpersonal and customer service skills.</li><li>Self-motivated, punctual, and target-driven.</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Attractive performance-based incentives</li><li>Paid training for fresh candidates</li><li>Career growth opportunities</li><li>Friendly and professional work environment</li></ul>Location Johar Town, Lahorewhatsapp ( 03401323-282) send cv with Mantion Joher town branch or gulberg BranchApply Now and become part of our growing team!Pay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Call Center Agents (Joher town)

Location: Johar Town, Lahore, Pakistan (On-site)Shift: Night / Evening Shift (5pm to 3am)Job Type: Full-TimeBase Salary: 120,000 &ndash; 150,000 PKR / month (Based on experience)Commission: 10 PKR per unit sold (Uncapped volume incentives)Are you a high-performing Call Center Agent who knows how to close the deal on the phone?Planet Cellular Inc. is expanding its outbound sales desk in Lahore! We are looking for sharp, target-driven Outbound Tele sales Agents who can pitch, negotiate, and close end-to-end bulk B2B mobile device deals directly.Unlike typical call center lead-generation roles, you will own the entire sales cycle&mdash;from cold pitch to closing the deal and securing the order. If you have proven phone-closing skills, a background in US B2B campaigns, and thrive on high-volume unit commissions, this is your high-earning opportunity.About Planet Cellular Inc.At Planet Cellular Inc. (www.planetcellinc.com), we are a global wholesale distributor of mobile devices (unlocked, carrier-branded, and graded/refurbished), tablets, IoT hardware, and accessories. Supplying US electronics retailers, repair chains, and regional distributors, we deliver top-tier inventory at competitive market prices.Key Responsibilities<ul><li>High-Volume Outbound Closing: Execute outbound calls to prospective B2B buyers, store owners, and electronics purchasing managers across the USA.</li><li>End-to-End Deal Closing: Pitch stock lots, negotiate bulk pricing, handle objections, and successfully close the full order on the call&mdash;no hand-offs to account managers required.</li><li>Margin &amp; Order Management: Calculate unit pricing, confirm inventory availability, and process sale commitments.</li><li>Pipeline &amp; CRM Management: Maintain active call records, follow up with warm prospects, and manage your daily deal pipeline using CRM software.</li><li>Account Repeat Orders: Maintain rapport with closed clients to secure recurring bulk mobile device orders.</li></ul>Required Qualifications &amp; Experience<ul><li>Experience: 1 to 3+ years of outbound tele sales or call center experience. Strong preference for candidates with experience on US B2B campaigns, especially within the mobile, telecom, or consumer electronics sectors.</li><li>Full Sales Cycle Skills: Proven track record of directly closing sales on the phone, handling tough objections, and asking for the business.</li><li>Communication: Exceptional spoken English with a clear American/neutral accent and persuasive phone etiquette.</li><li>Availability: Committed to working on-site during night shift hours at our office in Johar Town, Lahore.</li></ul>Preferred / Bonus Qualifications<ul><li>Prior experience selling mobile phones, refurbished hardware, or wholesale electronics.</li><li>Familiarity with CRM tools and handling volume-based inventory pricing structures.</li></ul>Compensation, Perks &amp; Work Environment<ul><li>Competitive Base Salary: 120,000 to 150,000 PKR / month (commensurate with sales experience).</li><li>High-Volume Commission Structure: 10 PKR for every single unit sold (e.g., closing a batch of 2,000 units = 20,000 PKR commission on a single deal).</li><li>Uncapped Earnings: No ceiling on the total volume you can sell or the commissions you can earn.</li><li>Modern Office Setup: Professional, dynamic workspace located in Johar Town, Lahore.</li></ul>Pay: Rs120,000.00 - Rs150,000.00 per monthWork Location: In person

Outbound Tele sales Agent / Phone Closing Representative (USA B2B)

The Services Tree Enterprises 

Insurance &amp; Loan Sales Agent SourceTek &mdash; Lahore, Punjab, Pakistan Job Type: Full-TimeAbout the Role SourceTek is hiring on behalf of a client for a motivated and personable Insurance &amp; Loan Sales Agent. The ideal candidate will be responsible for promoting and selling insurance policies and loan products to individual and business clients, building long-term customer relationships, and meeting sales targets.Key Responsibilities<ul><li>Identify and approach potential clients for insurance policies and loan products through calls, referrals, and field visits</li><li>Explain policy features, loan terms, interest rates, and eligibility criteria to clients clearly and accurately</li><li>Assess client needs and recommend suitable insurance/loan products</li><li>Guide clients through documentation, application, and approval processes</li><li>Meet or exceed monthly/quarterly sales targets</li><li>Maintain accurate records of client interactions, applications, and follow-ups</li><li>Build and maintain a strong client base through excellent customer service and referrals</li><li>Stay updated on new insurance policies, loan schemes, and market/competitor offerings</li><li>Ensure compliance with company policies and regulatory requirements</li></ul>Requirements<ul><li>Bachelor's degree (preferred) or equivalent experience</li><li>1&ndash;3 years of experience in insurance sales, loan sales, banking, or a related field</li><li>Strong communication, negotiation, and interpersonal skills</li><li>Target-driven with a proven track record in sales (preferred)</li><li>Basic knowledge of insurance and loan products/regulations</li><li>Proficiency in MS Office; CRM experience is a plus</li></ul>Benefits<ul><li>Salary from PKR 45,000&ndash;65,000/month base+ Commision</li><li>Competitive base salary + commission</li><li>Training and professional development</li><li>Growth opportunities within the company</li></ul>How to Apply Interested candidates can send their resume to talent@sourcetek.coExperience:<ul><li>Loan Sales Agent: 1 year (Preferred)</li></ul>Work Location: In person

Insurance & Loan Sales Agent

Emenac

We are a leading travel agency in the UK, specializing in corporate and leisure travel.We are seeking an experienced Travel Agent to join our team, providing exceptional customer service and travel expertise to our clients.Job Summary:As a Travel Agent, you will be responsible for managing travel bookings, providing customer support, and ensuring seamless travel experiences for our clients. You will utilize your expertise in Galileo, CRM, and customer management to deliver personalized travel solutions.Key Responsibilities:1. Travel Bookings: Manage travel bookings, including flights, hotels, car rentals, and packages, using Galileo and other travel systems.2. Customer Support: Provide exceptional customer service, responding to client inquiries, resolving issues, and offering travel recommendations.3. CRM Management: Maintain accurate and up-to-date client records, using our CRM system to track interactions, preferences, and travel history.4. Bulk Order Handling: Manage bulk travel bookings, including group travel, meetings, and events, ensuring timely and efficient processing.5. Travel Documentation: Prepare and distribute travel documents, including itineraries, tickets, and travel vouchers.6. Supplier Liaison: Liaise with travel suppliers, including airlines, hotels, and tour operators, to negotiate rates, resolve issues, and improve services.7. Sales and Marketing: Participate in sales and marketing initiatives, promoting our travel services and products to new and existing clients.Requirements:1. Travel Industry Experience: Minimum 2 years of experience in the travel industry, preferably in a travel agency or tour operator role.2. Galileo Proficiency: Proficient in Galileo, with ability to navigate and utilize the system efficiently.3. CRM Knowledge: Familiarity with CRM systems, with ability to maintain accurate client records and track interactions.4. Customer Management: Excellent customer management skills, with ability to provide personalized travel solutions and resolve issues effectively.5. Bulk Order Handling: Experience in managing bulk travel bookings, including group travel and meetings.6. Communication Skills: Excellent communication and interpersonal skills, with ability to liaise with clients, suppliers, and colleagues effectively.What We Offer:1. Competitive Salary: Competitive salary and benefits package.2. Opportunities for Growth: Opportunities for professional growth and development within our company.3. Travel Opportunities: Discounts on travel and opportunities to experience new destinations.4. Dynamic Work Environment: Collaborative and dynamic work environment with a team of travel professionals.Job Type: Full-timePay: Rs37,000.00 - Rs50,000.00 per monthEducation:<ul><li>Intermediate (Required)</li></ul>Experience:<ul><li>Uk Travel Agency: 2 years (Required)</li><li>Galileo: 2 years (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>License/Certification:<ul><li>IATA Certification (Preferred)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Travel Sales Agent

Spell Engineering

We are seeking a professional and customer-focused Customer Service Representative to support customers using our Online Travel Agency platform. The CSR will assist customers with flight and hotel searches, reservations, payments, ticket confirmations, booking changes, cancellations, refunds, and other travel-related inquiries.The ideal candidate should have excellent communication skills, basic knowledge of airline reservations and ticketing, and the ability to resolve customer concerns professionally through phone, email, live chat, and WhatsApp.Key Responsibilities Customer Support<ul><li>Respond promptly to customer inquiries through phone calls, email, live chat, and WhatsApp.</li><li>Guide customers through the online booking and payment process.</li><li>Provide accurate information about flights, hotels, fares, baggage allowances, travel dates, and booking conditions.</li><li>Assist customers who experience booking, payment, confirmation, or website-related issues.</li><li>Maintain a professional and helpful attitude during every customer interaction.</li></ul>Reservations and Ticketing<ul><li>Assist customers with domestic and international flight and hotel reservations.</li><li>Verify passenger names, travel dates, routes, contact details, and payment information before confirming a booking.</li><li>Provide booking references, e-tickets, invoices, and travel itineraries.</li><li>Explain fare rules, baggage policies, ticketing deadlines, cancellation terms, and applicable penalties.</li><li>Coordinate with the ticketing or operations team when manual action is required.</li><li>Follow up on incomplete, failed, or pending bookings.</li></ul>Changes, Cancellations and Refunds<ul><li>Assist customers with date changes, rebooking, cancellations, voids, and refund requests.</li><li>Explain applicable airline or supplier fees before processing a request.</li><li>Coordinate with airlines, hotels, consolidators, and suppliers to resolve booking issues.</li><li>Track refund cases and provide customers with regular status updates.</li><li>Escalate complicated or urgent cases to the Operations Manager.</li></ul>Schedule Changes and Disruptions<ul><li>Inform customers about flight schedule changes, cancellations, delays, and other travel disruptions.</li><li>Help customers understand available rebooking or refund options.</li><li>Handle urgent travel cases calmly and provide practical solutions.</li><li>Maintain proper records of all communication and actions taken.</li></ul>Sales and Additional Services<ul><li>Recommend suitable flights, hotels, car rentals, travel insurance, airport transfers, and holiday packages.</li><li>Inform customers about relevant promotions and special offers.</li><li>Encourage customers to complete pending bookings.</li><li>Support the company in achieving booking-conversion and customer-retention targets.</li></ul>Records and Compliance<ul><li>Record customer conversations, booking details, payments, complaints, and follow-up activities accurately.</li><li>Follow company procedures, fare rules, supplier policies, and data-protection requirements.</li><li>Protect customer, passenger, and payment information.</li><li>Report suspicious transactions, duplicate bookings, or possible fraud.</li><li>Keep customer cases updated in the CRM or support system.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree or equivalent education preferred.</li><li>Previous customer-service experience, preferably with an OTA, travel agency, airline, or call center.</li><li>Strong spoken and written English.</li><li>Excellent communication, listening, and problem-solving skills.</li><li>Basic knowledge of airline reservations, ticketing, airport codes, and fare rules.</li><li>Good computer skills, including email, online booking systems, CRM software, and Microsoft Office.</li><li>Ability to manage multiple customer cases and work accurately under pressure.</li><li>Willingness to work evening, night, weekend, and holiday shifts when required.</li></ul>Preferred Skills<ul><li>Experience with Duffel, Amadeus, Sabre, Travelport, or another reservation system.</li><li>Knowledge of domestic and international flight routes.</li><li>Experience handling ticket changes, cancellations, exchanges, and refunds.</li><li>Understanding of online payments, failed transactions, and chargebacks.</li><li>Experience selling flights, hotels, travel insurance, or holiday packages.</li><li>Fluency in Urdu and English; additional languages are an advantage.</li></ul>Key Performance Indicators<ul><li>Customer response time</li><li>Customer satisfaction rate</li><li>Case-resolution time</li><li>Booking accuracy</li><li>Booking-conversion rate</li><li>Number of successfully resolved cases</li><li>Complaint and escalation rate</li><li>Compliance with company and supplier procedures</li></ul>Employment DetailsEmployment Type: Full-Time Department: Customer Support / Operations Work Location: Lahore, Pakistan Reporting To: Operations Manager Work Schedule: Night ShiftWork Location: In person

Customer Service Representative (CSR) – Travel Agency

Telelinkz

We are seeking a dynamic and experienced Recruitment Specialist with a strong background in BPO hiring to lead our recruitment and HR operations. The ideal candidate must be capable of handling multiple hiring campaigns simultaneously, maintaining a strong LinkedIn presence, and ensuring end-to-end recruitment delivery for various departments.Key Responsibilities:<ul><li>BPO Recruitment: Manage the complete recruitment cycle for call center, ensuring timely hiring based on business needs.</li><li>Talent Sourcing: Proactively source candidates through LinkedIn, Indeed, job portals, referrals, and direct outreach.</li><li>Multi-position Hiring: Handle multiple open roles across various departments.</li><li>Candidate Screening: Conduct interviews, shortlisting, and initial assessments to identify the right fit for each position.</li><li>HR Operations: Assist in onboarding, maintaining employee records, and coordinating with departments for staffing needs.</li><li>Employer Branding: Build and maintain a strong company image on LinkedIn and other platforms to attract top talent.</li><li>Team Collaboration: Work closely with department heads to forecast hiring needs and streamline recruitment processes.</li><li>Compliance: Ensure all HR practices comply with company policies and relevant labor regulations.</li></ul>Requirements:<ul><li>Proven experience in BPO/call center hiring</li><li>A strong LinkedIn profile and experience in professional networking</li><li>Excellent communication and interpersonal skills</li><li>Ability to multi-task and prioritize recruitment needs across departments</li><li>Proficient in using recruitment tools, HR software, and spreadsheets</li><li>Bachelor's degree in HR, Business Administration, or a related field (Master&rsquo;s is a plus)</li></ul>Shift availability:<ul><li>Night Shift only (6 pm to 3 am) </li><li>Company-provided transport facility for Females</li></ul>Pay: Rs80,000.00 - Rs200,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in BPO/Call Center recruitment?</li><li>How many positions do you typically manage at the same time?</li><li>How many hires have you successfully closed in a single month?</li><li>Do you have experience using LinkedIn Recruiter or LinkedIn for talent sourcing?</li><li>Are you comfortable working the Night Shift (6:00 PM &ndash; 3:00 AM)?</li><li>What is your current monthly salary (PKR)?</li><li>Please share the link to your LinkedIn profile.</li></ul>Work Location: In person

Talent Acquisition Executive

Explore 21+ Contact center agent in Lahore this August. Find roles across top companies and apply now to boost your career.