customer support representative Jobs in Lahore

customer support representative

call center representative Jobs in Lahore

call center representative

customer service representative Jobs in Lahore

customer service representative

call center agents

customer sales representative Jobs in Lahore

customer sales representative

contact center agent

airankers

Job description:We are hiring Call Center Agent for a US-based Digital Marketing / SEO outbound campaign. Only Males can apply.Location: DHA Phase 8, Near Neon Square, LahoreNote : Only apply if you can travel here ( defence phase 8, air avenue near neon square).Timing: 6 PM &ndash; 3 AM (Night Shift)Contact: 03024386786This is a cold calling role where your main job is simple: Memorize a short script Engage the client for a few seconds Qualify interest Transfer the call to the closerYour Responsibilities<ul><li>Make outbound cold calls to US-based businesses</li><li>Follow a basic script (few lines only)</li><li>Engage prospects quickly and professionally</li><li>Identify interested clients and transfer calls to senior closers</li><li>Maintain call records and basic lead notes</li><li>Work efficiently in a fast-paced call center environment</li></ul>What We&rsquo;re Looking For<ul><li>Good spoken English (must for US calling)</li><li>Confident and clear communication</li><li>Ability to handle rejection and stay motivated</li><li>Fresh candidates or 1+ year experience in sales/call center</li><li>Quick learner with good listening skills</li></ul>Why Join Us?<ul><li>Attractive commission on successful call transfers</li><li>Weekly, Monthly &amp; Annual Bonuses</li><li>Health insurance for permanent employees</li><li>Growth opportunities in international sales</li><li>Salary 35 000 to 80 000</li></ul>Job Type<ul><li>Full-time &ndash; Night Shift (US Campaign)</li><li>Outbound Cold Calling (Digital Marketing / SEO)</li><li>Only For Males</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs80,000.00 per monthWork Location: In person

Call Center Agent( Only DHA Surroundings Residents)

Half Price Packaging PVT Ltd

We are hiring Fresh Call Center Agents to join our growing team. This is a great opportunity for freshers, students, and graduates who want to start their career in the call center and customer service industry.Key Responsibilities<ul><li>Handle inbound and outbound customer calls</li><li>Provide information about company services</li><li>Communicate with customers professionally</li><li>Maintain call records and customer details</li><li>Achieve daily and monthly performance targets</li></ul>Requirements<ul><li>Freshers are encouraged to apply</li><li>Good communication skills (English &amp; Urdu)</li><li>Basic computer knowledge</li><li>Confident and energetic personality</li><li>Ability to work in a target-based environment</li></ul>Benefits<ul><li>Fixed Salary + Commission</li><li>Training Provided</li><li>Performance Bonuses</li><li>Career Growth Opportunities</li><li>Professional Work Environment</li></ul>How to ApplySend your CV with the subject line: Call Center Agent &ndash; Fresher#CallCenterJobs #CSRJobs #FreshersJobs #CustomerService #SalesJobs #HiringNowPay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Call Center Agents (Freshers )

Amco IT Systems

Job Title: Call Center AgentLocationBroadway, Phase 8. Defence, Lahore (On-site)Shift Timing5:00 PM &ndash; 1:00 AM (Night Shift)Salary &amp; BenefitsPKR 40,000 &ndash; 80,000 per monthExperience: Atleast 2 yearsAttractive commission structurePerformance-based incentivesProfessional and growth-oriented work environmentJob SummaryWe are looking for motivated and confident Call Center Agents to join our on-site team. The ideal candidate will be responsible for handling outbound lcalls, engaging with potential customers, promoting services, and achieving daily and monthly targets. Experience calling in the US marketKey ResponsibilitiesMake outbound calls to prospective clients and handle inbound inquiries professionallyPresent and promote company services clearly and confidentlyUnderstand customer needs and provide appropriate solutionsMaintain accurate records of calls, leads, and follow-upsMeet or exceed daily, weekly, and monthly performance targetsFollow company scripts, policies, and quality standardsCoordinate with supervisors and team leads for performance improvementRequired Skills &amp; QualificationsStrong communication skills (English preferred)Confidence, persuasion, and negotiation skillsAbility to work night shifts consistentlyBasic computer knowledge (CRM experience is a plus)Prior call center or sales experience preferredFresh candidates with good communication skills are encouraged to applyPersonal AttributesTarget-driven and self-motivatedProfessional attitude and punctualityAbility to handle rejection and work under pressureTeam player with a positive mindsetHow to ApplySend your updated resume to:career@amcoitsystems.comJob Type: Full-timePay: Rs40,000.00 - Rs80,000.00 per monthWork Location: In person

Call Center Agents

Brandix Soft

Company: Brandix Soft (Pvt.) Ltd. Location: Gulberg, Lahore (On-site) Job Type: Full-time Compensation: Competitive Base Salary + Uncapped Performance IncentivesAbout Brandix SoftBrandix Soft is a rapidly expanding digital marketing agency that partners with businesses in the United States to drive growth and enhance their online presence. We deliver expert-level services in Search Engine Optimization (SEO), Pay-Per-Click (PPC) advertising, and social media marketing. Our team is the cornerstone of our success, and we are dedicated to providing a platform for professional growth and achievement.The RoleWe are seeking motivated and articulate outbound Call Center Agents to join our US market team. In this role, you will be the first point of contact for American businesses, introducing them to our suite of digital marketing solutions. This position is ideal for individuals who excel in communication, are driven by targets, and are looking to build a solid foundation in international B2B sales.Key Responsibilities<ul><li>Perform outbound calls to US-based businesses to introduce our digital marketing services and identify new sales opportunities.</li><li>Clearly articulate the value proposition of our services, tailoring your approach to resonate with the needs of each prospect.</li><li>Qualify leads through strategic questioning and active listening, ensuring a robust and promising sales pipeline.</li><li>Manage the initial stages of the customer journey, from first contact to scheduling qualified appointments for senior sales closers.</li><li>Accurately document all call outcomes, customer information, and follow-up requirements in our centralized CRM platform.</li><li>Analyze personal performance metrics to identify strengths and areas for improvement, adapting strategies for higher conversion rates.</li><li>Consistently achieve and surpass individual targets for calls, qualified leads, and appointments set.</li></ul>Qualifications &amp; Desired Skills<ul><li>Minimum educational requirement: Intermediate / A-Levels. A Bachelor&rsquo;s degree is preferred but not essential.</li><li>Excellent spoken English skills, with a clear, professional, and neutral accent suitable for communication with a US audience.</li><li>Strong interpersonal and communication abilities, with a confident and persuasive phone manner.</li><li>A resilient and results-oriented mindset, with the determination to meet and exceed performance goals.</li><li>Solid organizational skills and the capacity to prioritize tasks effectively in a dynamic environment.</li><li>Previous experience in tele-sales, customer service, or a call center environment is an advantage.</li><li>We welcome applications from fresh graduates who possess exceptional communication skills and a strong work ethic.</li></ul>What We Provide<ul><li>Attractive Earnings: A guaranteed base salary enhanced by an uncapped, performance-linked commission and bonus plan.</li><li>Skill Development: In-depth initial training and continuous on-the-job coaching in sales techniques and digital marketing fundamentals.</li><li>Global Clientele: Direct experience engaging with US-based businesses, providing invaluable international sales exposure.</li><li>Career Growth: Transparent pathways for advancement into senior sales and team leadership roles based on performance.</li><li>Supportive Environment: A collaborative, inclusive, and high-energy workplace designed to foster both personal and professional success.</li></ul>Shift &amp; Location<ul><li>Location: On-site at our offices in Gulberg, Lahore.</li><li>Schedule: Monday to Friday, 6:00 PM to 3:00 AM (Pakistan Standard Time).</li></ul>How to ApplyIf you are ready to launch your career and have the skills we are looking for, we encourage you to apply. Please submit your most recent resume for our review.Email: hrsales@brandixsoft.com WhatsApp: +92 325 5599973Please be advised that only candidates selected for an interview will be contacted.Job Types: Full-time, FresherPay: Rs40,000.00 - Rs85,000.00 per monthApplication Question(s):<ul><li>Do you agree that you've got good english communication skills, confident enough to deal with US clients over call for sales purposes?</li></ul>Experience:<ul><li>international cold calling: 1 year (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Call Center Agent (US Market)

I Tech

Call Center Agent &ndash; U.S. Telesales (Truck Dispatch) | Night Shift | DHA Phase 6, LahoreFreshers &amp; Experienced Candidates Welcome | Uncapped Commission | Immediate HiringWe are urgently hiring Call Center Agents for a U.S. Truck Dispatch Telesales campaign in Lahore. This is a high-growth opportunity for individuals looking to build a career in sales, logistics, and the BPO industry, with strong earning potential through commissions.Job Details Location: DHA Phase 6, Lahore (On-site) Job Type: Full-Time Shift: Night Shift (06:00 PM &ndash; 03:00 AM) Working Days: Monday &ndash; Friday (Weekends Off)Salary Package PKR 35,000 &ndash; 45,000 + Uncapped CommissionRole Overview As a Call Center Agent &ndash; U.S. Telesales (Truck Dispatch), you will connect with U.S.-based clients, promote truck dispatch services, generate leads, and close deals. This role is ideal for confident communicators who are target-driven and motivated by high incentives.Key Responsibilities<ul><li>Make outbound calls to U.S. clients for truck dispatch services</li><li>Generate leads and convert them into successful sales</li><li>Manage follow-ups and maintain a strong sales pipeline</li><li>Build and maintain client relationships</li><li>Achieve and exceed daily, weekly, and monthly sales targets</li></ul>Requirements<ul><li>Intermediate or Bachelor&rsquo;s degree (preferred)</li><li>Strong English communication skills (spoken &amp; listening)</li><li>Confident, energetic, and target-driven personality</li><li>Freshers and experienced candidates are encouraged to apply</li><li>Ability to work night shifts consistently</li><li>Previous telesales or call center experience is a plus</li></ul>What We Offer<ul><li>Paid training with real-time call support</li><li>Uncapped commission structure with high earning potential</li><li>Professional and performance-driven work environment</li><li>Fixed weekends off (Saturday &amp; Sunday)</li><li>Fast hiring process with immediate joining</li><li>Career growth in BPO and U.S. logistics sales</li></ul>Apply Now If you are searching for call center jobs in Lahore, U.S. telesales jobs, truck dispatch sales roles, or night shift opportunities, this is your chance to grow in a fast-paced and rewarding industry.Limited positions available &ndash; Apply today for immediate consideration.Work Location: In-personPay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Call Center Agent – U.S. Telesales (Truck Dispatch) | Night Shift | DHA Phase 6, Lahore

INSPIRE BUILDERS GENERAL CONTRACTING COMPANY

About the RoleWe are expanding our AI and automation practice &mdash; both to drive transformation across our group companies and to deliver automation solutions to external clients across the GCC. We are hiring a senior AI Automation Consultant to lead this charge: someone who can walk into a business, understand how it actually runs, identify where AI and automation create real value, and architect solutions that get built and adopted.This is a senior, client-facing role. You will own the discovery-to-solution arc: gathering requirements, mapping workflows, building business cases, designing automation architectures, and handing well-scoped specifications to automation engineers for implementation. You will work across departments internally (Sales, Operations, Finance, HR, Customer Support) and directly with external client stakeholders.What You'll Do<ul><li>Lead discovery engagements with internal departments and external clients &mdash; interviewing stakeholders, mapping current-state workflows, and identifying automation opportunities with clear ROI.</li><li>Translate business problems into AI and automation solution designs: agent workflows, integrations, RAG systems, document processing pipelines, voice and call analytics, customer-facing assistants, and back-office automation.</li><li>Build business cases with quantified impact (cost savings, time recovered, error reduction, revenue uplift) and present them to leadership and clients.</li><li>Architect end-to-end solutions using modern AI tooling &mdash; LLM APIs (Anthropic, OpenAI), automation platforms (n8n, Make, Zapier), agent frameworks, vector databases, and integration with CRM, ERP, HRMS, and telephony systems.</li><li>Write detailed solution specifications and acceptance criteria that automation engineers can implement without ambiguity.</li><li>Partner with engineering during build, validate outputs, design evaluation methodologies, and ensure solutions actually work in production.</li><li>Lead pilot rollouts, drive user adoption, and create the SOPs, documentation, and enablement materials that make solutions stick.</li><li>Support pre-sales for external client engagements: scoping calls, solution demos, proposal input, and SOW contributions.</li><li>Establish responsible-AI practices: data handling, output validation, human-in-the-loop design, and security considerations.</li></ul>What We're Looking For<ul><li>5+ years of experience in a consulting, solutions, or transformation role &mdash; with at least 2 years focused on AI, automation, or intelligent workflow design.</li><li>Proven track record of delivering automation or AI projects end-to-end, from discovery through production rollout, with measurable business outcomes.</li><li>Strong business acumen: comfortable in a room with COOs, CFOs, and department heads; able to map P&amp;L impact to operational change.</li><li>Deep, hands-on expertise with LLMs (Claude, GPT, etc.), advanced prompt engineering, and agent design patterns. Prompt engineering alone is not enough &mdash; we expect fluency in building reliable, evaluated AI systems.</li><li>Working knowledge of automation platforms (n8n, Make, Zapier, or similar) and the ability to integrate with APIs, webhooks, and enterprise systems.</li><li>Familiarity with at least one of: CRM (HubSpot, Salesforce, Zoho), ERP (ERPNext, NetSuite, SAP), HRMS, or telephony / contact-center platforms.</li><li>Excellent written communication &mdash; you can produce a discovery report, a solution architecture document, and a client-ready proposal without hand-holding.</li><li>Strong presentation and facilitation skills; comfortable leading workshops with mixed technical and non-technical audiences.</li></ul>Bonus Points<ul><li>Python or TypeScript proficiency sufficient to prototype, debug integrations, and review engineering work.</li><li>Experience with RAG, vector databases, and evaluation frameworks for LLM applications.</li><li>Background in logistics, telematics, fleet, or supply chain operations.</li><li>Experience selling and delivering to GCC enterprise clients.</li><li>Prior founder, operator, or in-house transformation lead experience.</li></ul>Why This RoleYou will have an unusual scope: real internal businesses to transform across our group, plus external client engagements that are commercially meaningful. You will work directly with leadership, own outcomes end-to-end, and have the budget and authority to bring in tooling and engineering support. If you have been frustrated by consulting roles where you produce decks but never see solutions ship &mdash; this is the opposite.Pay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

AI Consultant

Digital Penguin

We are seeking a highly competent and results-driven Floor Manager to lead a team within a fast-paced customer contact and claims environment. The successful candidate will be responsible for driving performance, ensuring compliance, maintaining service quality, and delivering operational excellence across multiple teams. This role requires strong leadership, analytical skills, and a proven track record of managing high-volume customer operations.Key Responsibilities<ul><li>Manage, motivate, and develop a team.</li><li>Conduct daily floor walks and real-time performance management.</li><li>Hold regular coaching sessions, one-to-ones, and performance reviews.</li><li>Identify skill gaps and implement training and development plans.</li><li>Foster a positive, accountable, and high-performance culture.</li><li>Manage disciplinary and performance improvement processes where necessary.</li><li>Ensure smooth day-to-day operation of all assigned teams.</li><li>Monitor staffing levels and resource allocation to meet business demands.</li><li>Manage real-time adherence and productivity.</li><li>Coordinate with recruitment and training teams to support growth and onboarding.</li><li>Implement process improvements to increase efficiency and customer satisfaction.</li><li>Ensure all customer interactions comply with company policies and regulatory requirements.</li><li>Work closely with Quality Assurance teams to improve standards.</li><li>Investigate compliance breaches and implement corrective actions.</li><li>Conduct regular audits of calls, files, and customer interactions.</li><li>Maintain accurate documentation and reporting.</li><li>Produce daily, weekly, and monthly performance reports.</li><li>Analyse trends and identify opportunities for improvement.</li><li>Track team performance against agreed KPIs.</li><li>Present action plans for underperformance and continuous improvement.</li></ul>Key Performance Indicators (KPIs)<ul><li>Team attendance rate: 95%+</li><li>Schedule adherence: 90%+</li><li>Conversion rate: Meet or exceed campaign target.</li><li>Lead-to-case progression rate: Achieve agreed monthly targets.</li><li>Team revenue/contribution targets where applicable.</li><li>Quality assurance score: 90%+</li><li>Compliance score: 100% mandatory compliance adherence</li><li>Employee retention rate: 90%+</li><li>Coaching completion: 100% monthly completion</li><li>Performance review completion: 100% on schedule</li><li>New starter retention (90-day period): 85%+</li><li>Customer satisfaction score (CSAT): 85%+</li></ul>Preferred Qualifications<ul><li>Minimum 3 years' experience as a Floor Manager, Operations Manager, Contact Centre Manager, or similar leadership role.</li><li>Experience managing teams of 20&ndash;100+ staff.</li><li>Strong understanding of performance management and coaching techniques.</li><li>Proven ability to achieve and exceed KPIs.</li><li>Excellent communication and stakeholder management skills.</li><li>Strong analytical and reporting abilities.</li><li>Experience with CRM and workforce management systems.</li></ul>Working Hours &amp; Schedule<ul><li>Shift Timing: 1:00 PM &ndash; 10:30 PM (Mon - Thurs)</li><li>Friday: Half day (2:30PM to 9:30PM)</li><li>Saturday: Half day (2:00PM to 8:00PM)</li><li>Sunday: Off (fixed weekly off)</li></ul>Note: Manadatory to be in the office before 10 mints of shift time.Benefits<ul><li>Company-provided meal (Dinner)</li><li>Supportive &amp; Professional work environment</li><li>Growth opportunities</li><li>Annual Leaves/Paid holidays</li></ul>Experience<ul><li>Team Leadership/Supervisory Experience: 2+ years (Preferred)</li><li>Call Center Operations Management: 2+ years (Preferred)</li></ul>Work Location: [On-site]Apply now if you are a hands-on leader who can effectively monitor team performance, maintain operational discipline, and drive continuous improvement.Do not apply if you don't have BPO/Call center/Contact Center Experience.Pay: Rs45,000.00 - Rs60,000.00 per monthWork Location: In person

Competent Floor Manager

Explore 42+ Contact center agent in Lahore this July. Find roles across top companies and apply now to boost your career.