sales manager

marketing manager

operations manager

hr manager

account manager

contact center manager

Concentrix

<div>
 Job Title:
 
 
 Operations Manager - Contact Center - Real Estate ( Bilingual- English/ Arabic)
 
 
 
 Job Description
 
 
 
 The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.
 
 
 
 Essential Functions/Core Responsibilities
 
 
 
 <ul>
 <li>
 Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
 </li>
 <li>
 Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
 </li>
 <li>
 Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization&rsquo;s policies and applicable legal requirements
 </li>
 <li>
 Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
 </li>
 <li>
 Create and maximize relationships with client partners
 </li>
 <li>
 Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance
 </li>
 <li>
 Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
 </li>
 <li>
 Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
 </li>
 <li>
 Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
 </li>
 <li>
 Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
 </li>
 <li>
 Attend business reviews with the client
 </li>
 <li>
 Handle a team of team leaders
 
 
 </li>
 </ul>
 Candidate Profile
 
 
 <ul>
 <li>
 Bachelor Degree in related field with more than 3 years of experience.
 </li>
 <li>
 Call center experience within real estate sector preferred
 </li>
 <li>
 Bilingual English (B2 + level ) and Arabic speaker .
 </li>
 <li>
 Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
 </li>
 <li>
 Work well under pressure and follow through on items to completion while maintaining professional demeanor
 </li>
 <li>
 Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
 </li>
 <li>
 Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
 </li>
 <li>
 Demonstrated ability to mentor, coach and provide direction to a team of employees
 </li>
 <li>
 Willingness to work a flexible schedule
 
 
 </li>
 </ul>
 Career Framework Role
 
 
 Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s). Is accountable for the performance and results of a team within own discipline or function. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies and employees.
 
 
 Disclaimer
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
 
 
 Location:
 
 
 ARE Dubai - Property# BCB2 515, Dubai CommerCity
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1581852
 
</div>

Operations Manager - Contact Center - Real Estate ( Bilingual- English/ Arabic)

Emirates NBD

<div>
 
 
 In line with the UAE Government&rsquo;s strategy of empowering and developing nationals,
 
 
 
 
 Emirates NBD Group is committed to welcoming the young generation into an innovative, modern, supportive work environment to contribute to the nation's success. We seek the best
 
 UAEN talents
 
 to join our ENBD family.
 
 
 
 
 
 
 
 
 
 
 
 About the Role:
 
 
 
 
 Manage a team of inbound contact center agents to deliver service excellence across voice and digital channels. The role is responsible for driving team performance, enhancing agent capabilities, resolving customer escalations, and ensuring operational compliance in alignment with the bank&rsquo;s service values and standards.
 
 
 
 
 
 
 
 What You'll Do:
 
 
 
 
 &bull; Drive agent performance through regular coaching and feedback.
 
 
 &bull; Identify and address underperformance in alignment with HR policies.
 
 
 &bull; Support new joiners for smooth integration into the team.
 
 
 &bull; Maintain high levels of team morale and engagement.
 
 
 &bull; Ensure timely and accurate service delivery in line with SLAs.
 
 
 &bull; Monitor adherence to operational procedures during customer interactions.
 
 
 &bull; Handle escalated customer complaints and ensure resolution with ownership.
 
 
 &bull; Conduct root cause analysis on complaints and feedback.
 
 
 &bull; Provide insights to improve customer satisfaction and agent performance.
 
 
 &bull; Ensure compliance with quality standards, bank policies, and procedures.
 
 
 &bull; Lead initiatives for continuous quality improvement.
 
 
 &bull; Uphold information security and data integrity in all operations.
 
 
 &bull; Maintain attrition levels within approved limits.
 
 
 &bull; Collaborate with the transformation team on process enhancements.
 
 
 
 
 
 
 
 What You'll Need
 
 
 
 
 &bull; Minimum 2 years of experience in banking (Call Center or Sales).
 
 
 &bull; Proven ability to manage and uplift high-performing teams
 
 
 &bull; Strong communication, coaching, and conflict management skills
 
 
 &bull; Resilience, adaptability, and proactive mindset
 
 
 &bull; Bachelor&rsquo;s degree in any field (preferred)
 
 
 &bull; Language proficiency in English and Arabic
 
 
 &bull; UAE National only
 
 
 &bull; Job location: Dubai
 
</div>

Customer Care Supervisor

Armada Healthcare

<div><div><div><div><ul><li>Manage large amounts of inbound and outbound calls in a timely manner</li><li>Follow communication &ldquo;scripts&rdquo; when handling different topics</li><li>Identify customers&rsquo; needs, clarify information, research every issue and provide solutions and/or alternatives</li><li>Seize opportunities to upsell the services</li><li>Entering accurate and detailed data into the system</li><li>Meeting key performance indicators, like call to resolution time, customer satisfaction(CSAT), Average Handling Time (AHT), etc.</li><li>Build sustainable relationships and engage customers by taking the extra mile</li><li>Keep records of all conversations in our call center database in a comprehensible way</li><li>Frequently attend educational seminars to improve knowledge and performance level</li><li>Meet personal/team qualitative and quantitative targets</li></ul>

Qualifications: 
Bachelor&rsquo;s Degree (Medical / Healthcare Background preferred)

Experience: 
Similar work experience in UAE for 2 to 3 years.
</div>
<div><div><div><div>Job Category: Call Center Executive
</div><div>Job Type: Full Time
</div><div>Job Location: Dubai</div></div></div></div></div></div></div>

Call Center Executive

Black Sea Business Center L.L.C

Job Title: Business Center Sales Manager &ndash; Real Estate &amp; Business CenterLocation: Black Sea Business Center, Dubai, UAEExperience Required: Minimum 1-3 years in Real Estate and/or Business Center sales---Job ResponsibilitiesAs a Business Center Sales Manager, your core responsibilities will include:Actively identifying and pursuing new business opportunities in real estate and serviced office spaces (business centers)Conducting property tours, presenting office spaces to potential clients, and handling inquiriesBuilding and maintaining strong relationships with clients and prospectsPreparing and delivering professional sales presentations and proposalsNegotiating and closing sales deals in line with company goals and targetsMeeting or exceeding monthly sales targets and KPIsMaintaining an up-to-date database of leads and opportunities through CRM toolsConducting market research and staying updated on industry trends and competitorsCoordinating with marketing and operations teams for client requirementsProviding excellent post-sale support and client servicing to ensure satisfaction and retention---Requirements &amp; SkillsQualifications:Bachelor's degree in Business, Marketing, Real Estate, or a related field (preferred but not mandatory)Experience:Minimum 1-3 years of experience in Sales, with a proven track record in Real Estate and/or Business Center field in the UAESkills:Strong sales and negotiation skillsExcellent communication and interpersonal skillsProactive, self-motivated, and target-drivenGood understanding of Dubai real estate market and business center operationsFamiliarity with CRM software and sales toolsAbility to work independently and as part of a teamMultilingual skills (preferred but not mandatory)---What We OfferAttractive salary package with high commissions and incentivesHealth insurance and other benefits as per UAE labor lawCareer growth and professional development opportunitiesA dynamic and supportive work environment---Job Type: Full-time, Permanent---How to ApplyPlease send your CV to: accounts@blackseabusiness.comOr contact us at: +971 50 978 6762 for more details.We look forward to having you as part of our growing sales team!Job Types: Full-time, Permanent, Fresher

Business Center Sales Manager

Arabian Automobile Association

Job description<ul><li>Should be punctual</li><li>Demonstrate a &ldquo;can do&rdquo; attitude at all times.</li><li>Handle customers with utmost care and offer them adequate support.</li><li>Ensuring a smooth conversation with any customer and providing necessary service.</li><li>Adhering and following up strictly on Call Centre ethics and scripts provided.</li><li>Liaising with managers, supervisors, operatives and third parties to gather information and resolve issues.</li><li>Follow up on SLA for services provided.</li><li>Handling customer complaints or enquiries.</li><li>Reports to be maintained and submitted on timely basis as per the requirement.</li><li>Additional works allotted to be completed on required time.</li><li>Agent to attend to inbound calls and process service request from the customers.</li><li>Ensure that entries are done correctly and accurately.</li><li>Communicate to Dispatch/Dispatch support for any update on the service.</li><li>Follow up on services initiated (15th minute and 30th minute)</li><li>Driver Assigned and have contacted the customer or have reached the location</li><li>If no Driver assigned- inform customer of the delay and assure that we are arranging the Driver.</li><li>Ensure that SLA is achieved for each service.</li><li>SLA strictly needs to be followed from time that the service was pushed by AFL Team.</li><li>Assign a Driver and update the details within 5-10 minutes the service was Initiated. (Dispatch/Dispatch Support)</li><li>Follow up with the Driver on 15th minute mark if he contacted the customer and got the exact location.</li><li>Follow up again in the 30th minute if the Driver Reached the customer or pick up location.</li></ul>Job Type: Full-timePay: AED3,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Willing to work in any shift timing ?</li></ul>Language:<ul><li>English (Required)</li><li>Hindi (Required)</li></ul>

Contact Center Executive - English and Hindi Speaker

ProMark Strategies

Key Responsibilities:<ul><li>Manage and lead a telesales team focused on promoting the hotel&rsquo;s loyalty membership programme.</li></ul><ul><li>Develop and implement sales strategies to drive membership growth and retention.</li></ul><ul><li>Monitor team performance, set targets, and ensure KPIs are met.</li></ul><ul><li>Conduct training, coaching, and performance evaluations for sales agents.</li></ul>Requirements:<ul><li>Proven experience in a telesales or direct sales leadership role (hospitality experience preferred).</li></ul><ul><li>Strong knowledge of loyalty or membership programs.</li></ul><ul><li>Excellent communication and leadership skills.</li></ul><ul><li>Ability to analyze sales metrics and produce actionable reports.</li></ul><ul><li>Based in the UAE.</li></ul>What We Offer:<ul><li>Competitive salary and commission structure.</li></ul><ul><li>Dynamic and supportive working environment.</li></ul><ul><li>Opportunity to work with a prestigious hotel brand.</li></ul><ul><li>Career growth and development opportunities.</li></ul><ul><li>Private accommodation provided.</li></ul><ul><li>Complimentary lunch provided at the hotel.</li></ul>To apply, please send your CV to: mahmoud@promarkstrategies.comJob Type: Full-timePay: AED5,500.00 per month

Call Center Sales Manager

NoWayOut Premium Escape Games

Company Overview: NoWayOut escape games is a leading provider of immersive and thrilling escape room experiences in Dubai. We are dedicated to creating unforgettable adventures for our customers, and we're looking for enthusiastic and customer-oriented Contact Center Agents to join our team. If you're passionate about puzzles, riddles, and providing exceptional customer service, we want to hear from you!Job Summary: As a Contact Center Agent for Voice and Non-Voice channels, you will be the first point of contact for customers seeking to book escape room experiences, answer inquiries, and provide outstanding customer service. Your role is crucial in ensuring customers have a seamless and memorable journey from initial contact to their escape room adventure.Key Responsibilities:1. Customer Service:<ul><li>Handle inbound calls, emails, and chat inquiries from customers with professionalism and enthusiasm.</li><li>Provide accurate and detailed information about our escape room experiences, pricing, availability, and special promotions.</li><li>Assist customers with bookings, reservations, and any changes to their plans.</li><li>Address and resolve customer concerns, ensuring a positive customer experience.</li></ul>2. Sales and Up-selling:<ul><li>Identify opportunities to enhance the customer's experience by offering additional services or upgrades.</li><li>Upsell escape room experiences or special packages to boost revenue.</li><li>Achieve personal and team sales targets.</li></ul>3. Reservation Management:<ul><li>Utilize our booking system to manage customer reservations and maintain an organized schedule.</li><li>Confirm bookings and send reminders to customers, ensuring they are well-prepared for their adventure.</li></ul>4. Problem Solving:<ul><li>Handle customer complaints and issues effectively, seeking resolutions that align with company policies.</li><li>Escalate complex issues to the appropriate department for further assistance.</li></ul>5. Administrative Tasks:<ul><li>Maintain accurate and up-to-date customer records and reservation information.</li><li>Generate reports and track performance metrics related to customer interactions.</li></ul>Qualifications:<ul><li>High school diploma or equivalent (Bachelor's degree preferred).</li><li>Previous experience in customer service or sales, preferably in a contact center environment.</li><li>Excellent verbal and written communication skills.</li><li>Proficiency in using customer service software, booking systems, and Microsoft Office Suite.</li><li>Ability to work flexible hours, including evenings and weekends.</li><li>Strong problem-solving skills and a customer-centric approach.</li><li>Enthusiasm for escape room experiences and a passion for puzzles and adventure.</li></ul>Benefits:<ul><li>Competitive salary and semi-flexible work schedule (3 days off per week).</li><li>Employee discounts on escape room experiences.</li><li>Opportunities for career advancement within the company.</li><li>Comprehensive training and ongoing support to help you excel in your role.</li><li>A dynamic and fun work environment that celebrates teamwork and creativity.</li></ul>Job Types: Full-time, Permanent, Temporary Contract length: 2 monthsPay: AED3,000.00 - AED3,500.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>What do you know about the escape room / escape games industry?</li><li>Are you willing to work on weekends and public holidays?</li></ul>Experience:<ul><li>Customer Service: 2 years (Preferred)</li></ul>Language:<ul><li>English and Arabic (Required)</li></ul>

Bilingual Contact Center Representative

Explore 3091+ Contact center manager in Dubai this September. Find roles across top companies and apply now to boost your career.