sales manager

operations manager

office manager

call center agent

front office supervisor

contact center manager

Concentrix

Operations Manager - Contact Center - Real Estate ( Bilingual- English/ Arabic) Apply NowJob Title:Operations Manager - Contact Center - Real Estate ( Bilingual- English/ Arabic)Job DescriptionThe Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved. Essential Functions/Core Responsibilities • Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed• Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)• Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements• Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)• Create and maximize relationships with client partners• Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance• Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching• Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner• Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement• Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements• Attend business reviews with the client• Handle a team of team leaders Candidate Profile • Bachelor Degree in related field with more than 3 years of experience.• Call center experience within real estate sector preferred• Bilingual English (B2 + level ) and Arabic speaker .• Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal• Work well under pressure and follow through on items to completion while maintaining professional demeanor• Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates• Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment• Demonstrated ability to mentor, coach and provide direction to a team of employees• Willingness to work a flexible schedule Career Framework Role Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s). Is accountable for the performance and results of a team within own discipline or function. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies and employees. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.Location:ARE Dubai - Property# BCB2 515, Dubai CommerCityLanguage Requirements:Time Type:If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California ResidentsApply Now

Operations Manager - Contact Center - Real Estate ( Bilingual- English/ Arabic)

GluCare

<div>Location: Grove Mall, Al Barsha 2, Dubai, UAE
Job Overview:
GluCare is seeking a proactive and motivated Contact Center Intern to support our patient services team for a 1-month internship. The intern will assist with managing incoming calls, coordinating appointments, and maintaining accurate records, gaining hands-on experience in customer service and healthcare operations. This role is ideal for students or recent graduates looking to build practical skills in a healthcare contact center environment.
Key Responsibilities:
1. Check Whatsapp phone for unread and unreplied messages. (this is before we will launch verloop) 
2. Check CRM for QA, not replied or follow up with the team/department 
3. Admin tasks (ie Workflow creation from draft, etc) 
4. Update raw data reports 
5. Verloop workflow testing
6. CRM/Bitrix leads QA
Requirements
Qualifications:<ul>
<li>
Recent graduate in healthcare, business, communications, or a related field
</li><li>Basic understanding of customer service principles
</li></ul>Skills &amp; Competencies:<ul>
<li>
Excellent verbal and written communication skills
</li><li>Strong interpersonal and customer service skills
</li><li>Ability to handle calls professionally and courteously
</li><li>Organized, detail-oriented, and proactive
</li><li>Comfortable using basic office software (MS Office, email)
</li><li>Eager to learn and work collaboratively in a team environment</li></ul></div>

Contact Center Intern

BEYOND Developments

<div>
 
 
 Summary
 
 
 
 The Contact Center Executive is the first point of contact for potential and existing clients. this role is essential in delivering exceptional customer service, managing inquiries, and providing information about BEYOND current and upcoming projects
 
 
 
 
 
 
 The Role
 
 
 <ol>
 <li>
 Answer inbound calls and respond to inquiries regarding BEYOND&rsquo;s current projects providing details about pricing, availability, specifications, handover dates, and promotional offers.
 </li>
 <li>
 Handle customer complaints and provide solutions in a professional manner, and escalating cases to management when required.
 </li>
 <li>
 Maintain detailed records of client interactions and update the CRM system with relevant information.
 </li>
 <li>
 Qualify leads through effective questioning and understanding of client requirements.
 </li>
 <li>
 Forward qualified leads to the sales team for further follow-up.
 </li>
 <li>
 Conduct follow-ups on leads, inquiries, and client requests to ensure satisfaction and maintain relationships.
 </li>
 <li>
 Generate daily, weekly, and monthly reports on call metrics, customer feedback, and inquiries.
 </li>
 <li>
 Provide insights to marketing and sales departments on common customer queries and feedback.
 </li>
 <li>
 Assist in organizing customer engagement events and outreach initiatives.
 </li>
 <li>
 Assist in marketing for future projects by calling existing leads in the system and any other leads lists provided by management.
 </li>
 </ol>
 
 
 
 
 
 Competencies
 
 
 <ul>
 <li>
 Language: Persian (mandatory)
 </li>
 <li>
 Minimum Required Education : Intermediate institute / Bachelor Degree
 </li>
 <li>
 Average Years of Experience : 1-2 Years of experience in a customer service or Contact center role or similar position in Real Estate industry
 </li>
 <li>
 Required Skills : Time management, customer service, multi-tasking, previous ability to work under pressure, communication skills, customer oriented, follow-up skills, CRM System (preferably Salesforce)
 </li>
 </ul>
 
 
</div>

Contact Center Executive

American Hospital Dubai

Manages the day-to-day operations of the American Hospital Dubai's Medical Imaging - Call Centre Department. Oversees the scheduling of imaging appointments, responds to patient and physician inquiries, coordinates pre-authorisations, and ensures timely communication. Ensures that the call centre team delivers a high standard of service that aligns with American Hospital Dubai's mission and values, contributing to a seamless patient experience and efficient imaging workflow. Responsibilities <ul><li>Leads the Medical Imaging Call Center, overseeing scheduling, patient inquiries, and coordination to ensure a seamless patient experience and optimal workflow across all imaging sites.</li><li>Manages daily operations to ensure all incoming calls are handled professionally and promptly, and that imaging appointments are scheduled accurately and per hospital and clinical protocols.</li><li>Ensures customer service excellence through prompt response times, service consistency, and adherence to patient care standards.</li><li>Develops and monitors key performance indicators (KPIs), including call handling metrics, appointment booking rates, service levels, and patient satisfaction.</li><li>Implements standardised call handling and scheduling protocols across all imaging sites to ensure consistency and operational efficiency.</li><li>Coordinates closely with imaging technologists, radiologists, and reception staff to confirm modality-specific appointment requirements and patient preparation instructions.</li><li>Ensures urgent and STAT imaging requests are prioritised and processed efficiently in collaboration with clinical teams.</li><li>Monitors service delivery metrics such as call wait times, abandonment rates, first-call resolution, and booking accuracy.</li><li>Reviews patient complaints, service incidents, and near misses; investigates issues and implements corrective actions per hospital policy.</li><li>Maintains full compliance with hospital, DHA, and regulatory policies related to safety, infection control, data confidentiality, and service quality.</li><li>Leads performance improvement initiatives targeting imaging operations, call center workflows, and the patient experience.</li><li>Trains and supervises call center staff, ensuring comprehensive knowledge of imaging procedures, scheduling protocols, and customer service standards.</li><li>Conducts performance evaluations, provides structured feedback, and supports professional development plans for staff.</li><li>Ensures all new hires complete a structured onboarding and orientation program with assigned preceptors.</li><li>Ensures 100% compliance with staff licensure, mandatory training, and CPD requirements.</li><li>Develops annual departmental objectives aligned with hospital priorities and monitors progress toward these goals.</li><li>Promotes interdisciplinary collaboration and communication with imaging and clinical teams to support coordinated care delivery.</li><li>Upholds hospital and departmental policies, fostering a culture of accountability, professionalism, and respect.</li><li>Encourages a team-oriented environment that values diversity, collaboration, and continuous learning.</li></ul> Qualifications <ul><li>Bachelor's Degree in Communications or realated field.</li><li>Diploma or other educational certificate in Call Centre Management/Operation preferred.</li></ul>PROFESSIONAL EXPERIENCE:<ul><li>Minimum of five (5) years of call centre experience with a minimum of two (2) years as an Assistant Manager/Supervisor, preferably within a medical environment.</li><li>Experienced in the use and troubleshooting of computerised telephonic systems.</li><li>Significant exposure to Customer Excellence Programme methodologies.</li><li>Excellent oral, written and comprehension of the English language is essential.</li><li>Ability to converse effectively in the Arabic Language preferred.</li></ul>

Call Center Manager

Meraki Group

Meraki Education is looking for enthusiastic and customer-oriented individuals to join our call center team. The role involves handling inbound and/or outbound calls, assisting families interested in admissions at our school, with their queries, resolving issues, and ensuring parent satisfaction while following company policies and procedures. Key Responsibilities <ul><li>Answer inbound calls from families promptly and professionally.</li><li>Make outbound calls towards new leads, follow-ups to existing parents, collecting feedback from existing parents.</li><li>Handle parent inquiries, complaints, and requests with accuracy and empathy.</li><li>Provide detailed information about the school, its processes & upcoming events/ activities.</li><li>Record & update details of all interactions in the CRM.</li><li>Escalate complex issues to senior team members & refer cases to specific teams depending on case history.</li><li>Achieve daily/weekly/monthly call handling and performance targets.</li><li>Maintain a positive, professional, and courteous tone during all customer interactions.</li><li>Follow call scripts, quality standards, and compliance guidelines.</li></ul> Qualifications <ul><li>Bachelor's degree is a must.</li><li>Prior customer service or call center experience is an advantage but not mandatory.</li><li>Excellent English communication Skills.</li><li>Active listening and problem-solving abilities.</li><li>Ability to remain calm under pressure and handle difficult parents.</li><li>Basic computer knowledge and familiarity with MS Office/CRM tools.</li><li>Flexible working in shifts for an international location.</li></ul>

Call center Executive

<div><div><div>Operations
</div><div><div><div>Location</div>
<div>Dubai, United Arab Emirates
</div></div><div><div>Language</div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader">Summary</h2>
As a Contact Centre Team Leader, you&rsquo;ll lead, motivate and support a team of 15+ contact center advisors, ensuring that great customer service and support is delivered. You and your team will provide key support to our client/s. You will coach, support and develop your team, build their abilities and drive continuous improvement through the adoption of identified best practice.<h2 class="jobSectionHeader">
Description</h2><div>
ESSENTIAL FUNCTIONS / CORE RESPONSIBILITIES</div>
Manage the daily operations and admin as assigned but not limited to<ul><li>
Effectively managing Emails, paperwork, leave requests, planning, scheduling meetings, taking minutes, monitoring performance, reporting and many other organizational tasks.</li><li>
Actively involved on client calls and ensuring that updates are timely communicated to the team.</li><li>
Working with colleagues to effectively run the Contact Centre operation.</li><li>
Interviewing and hiring of appropriate candidates, as needed.</li><li>
Preparing reports and analyze data to self-understand and assist in management decisions.</li></ul>
Lead and motivate the team<ul><li>
Providing supervision and motivation of staff to foster competitive performance.</li><li>
Ensuring efficient and productive handling of inbound call volumes.</li><li>
Ensuring that staff has the necessary information, knowledge, and training to efficiently perform all job responsibilities.</li><li>
Maintaining knowledge of all programs/projects the inbound unit supports.</li><li>
Assisting staff with questions pertaining to the products and services offered by the client.</li><li>
Receiving and responding promptly and accurately to all customer inquiries and complaints via telephone that have escalated to the supervisory level.</li><li>
Institute creative &amp; innovative Rewards &amp; Recognition activities for enhancing team performance and motivation.</li><li>
Fostering career advancement of the team members within the project or lateral movement.</li></ul>
Manage performance<ul><li>
Ensuring that all key metrics of performance as per the Client SLA are met and exceeded through regular call monitoring, observed listening, live chat for query handling and on call assistance.</li><li>
Set objectives and clearly communicate goals and targets that needs to be met every month.</li><li>
Providing ongoing guidance, training, coaching, mentoring and motivation to staff to ensure exceptional performance and maximum utilization of resources.</li><li>
Monitoring and assessing staff performance and administer feedback daily, monthly and yearly.</li><li>
Monitoring, reviewing and providing regular feedback to staff on the quality and quantity of work produced.</li><li>
Assessing staff capabilities and identifying appropriate development and training opportunities.</li><li>
Setting the appropriate expectations of conduct and professionalism through example.</li><li>
Managing people metrics within the team eg. attrition, absenteeism, schedule adherence etc.</li><li>
Working with other supervisors and management team members to support advisors and maximize customer satisfaction.</li></ul>
Client Management<ul><li>
Effectively managing and strengthening relationship with the Client representative/s.</li></ul>
CANDIDATE PROFILE
Firstly, you are a people person and a reliable teammate. You are adaptable and a clear communicator, able to tailor your approach dependent on each individual team member. You have a passion for customer service and getting it right for our client/s.<ul><li>You have 1+ years of experience in Customer Service in exceeding metrics and leading individuals to success within a BPO setting.</li><li>A bilingual English (B2+ level) and native Arabic speaker.</li><li>Strong communication and interpersonal skills.</li><li>Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor&rsquo;s degree.</li><li>You infuse joy and humor wherever possible, making work genuinely fun for yourself and those around you.</li><li>Analytical, efficient and thorough.</li><li>Proficiency with technology, especially computers, software applications, and phone systems.</li></ul>
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</div></div></div>

Team Leader - Contact Center

Dubai Careers - A Smart Dubai Initiative

<div>
 
 Job Description
 
 
 
 
 مهام الوظيفة
 
 
 
 
 المهام التخصصية
 
 
 
 <ul>
 <li>
 تقديم جميع خدمات المتعاملين المتاحة من خلال مركز الاتصال وايصال المعلومات الصحيحة للمتعاملين بدقة وفعالية وبما يفوق توقعات المتعاملين .
 </li>
 <li>
 التعامل مع جميع المكالمات الواردة والصادرة ومتابعتها حتى الانتهاء منها وتلبية طلب المتعامل .
 </li>
 <li>
 التعامل مع جميع الشكاوى والاقتراحات والملاحظات الواردة من المتعاملين وتحيها الى المعنيين ومتابعتها حتى إنجازها .
 </li>
 <li>
 التعامل مع جميع الرسائل الالكترونية الواردة والصادرة من المتعاملين وتحويلها الى المعنيين ومتابعتها حتى إنجازها .
 </li>
 <li>
 التعامل مع الأنظمة المتاحة المتعلقة بإدارة علاقات المتعاملين وخدماتهم وتحديث وحفظ جميع بياناتهم حسب الأصول .
 </li>
 <li>
 التسويق والترويج للخدمات والمنتجات الحالية او المستقبلية وإفادة المتعاملين والمعنيين الاخرين بالفرص الحالية .
 </li>
 <li>
 تنفيذ استطلاعات الراي المتعلقة بجميع أنواع الدراسات التي تنفذها جمارك دبي مثل دراسات السعادة وغيرها .
 </li>
 <li>
 تحديث ملفات قاعدة بيانات وحساب العميل للتحقق من دقة بيانات الحسابات المتعامل معها .
 </li>
 <li>
 إعداد التقارير اليومية عن نوع الاستفسارات المستلمة لتحديد أسباب المكالمات الرئيسية .
 </li>
 <li>
 الحفاظ على معلومات حسابات العملاء محدثة ودقيقة ضمن قاعدة البيانات لضمان سهولة الوصول إليها واستخدامها .
 </li>
 <li>
 تنفيذ المهام الإدارية وإدخال البيانات مع الحفاظ على جودة التفاعل الهاتفي، والالتزام بنصوص مركز الاتصال والتعليمات والإجراءات المعتمدة .
 </li>
 <li>
 مساعدة العملاء في تقديم الشكاوى وضمان الحل في الوقت المناسب .
 </li>
 <li>
 تصعيد الشكاوى والاقتراحات والملاحظات الواردة من المتعاملين بالإضافة الى الردود المتأخرة من الإدارات المعنية .
 </li>
 <li>
 اتباع جميع بروتوكولات الأمن والسرية الحكومية عند التعامل مع بيانات العملاء .
 </li>
 <li>
 المساهمة في جلسات تبادل المعرفة الجماعية من خلال توثيق المشكلات والحلول المشتركة .
 </li>
 <li>
 الالتزام بنصوص المكالمات القياسية واتفاقيات مستوى الخدمة (SLA) للحفاظ على الاتساق .
 
 
 </li>
 </ul>
 
 المهام العامة
 
 
 
 <ul>
 <li>
 الالتزام بجميع سياسات وإجراءات الصحة والسلامة والبيئة لضمان بيئة عمل آمنة، والمشاركة الفعالة في برامج التدريب على السلامة والإبلاغ الفوري عن أي ظروف أو ممارسات غير آمنة .
 </li>
 <li>
 تحديد وتنفيذ مبادرات توفير التكاليف من خلال الاستخدام الأمثل للموارد وتقليل الهدر، مع اقتراح حلول مبتكرة لتبسيط العمليات وتحسين فعالية التكلفة بشكل مستمر .
 </li>
 <li>
 الحفاظ على تواصل واضح ومهني مع الزملاء والمشرفين وأصحاب المصلحة، والمشاركة البنّاءة في الاجتماعات وتقديم مداخلات تساهم في تحسين الأداء .
 </li>
 <li>
 التعاون الفعال ضمن فرق العمل لتحقيق الأهداف المشتركة، مع دعم الزملاء من خلال تبادل المعرفة والموارد، والمساهمة في خلق بيئة عمل إيجابية وتعاونية .
 </li>
 <li>
 السعي المستمر للابتكار واقتراح تحسينات على سير العمل والعمليات، مع مشاركة الخبرات والمعرفة بهدف بناء القدرات وتعزيز الكفاءات داخل جمارك دبي .
 </li>
 <li>
 توجيه الموظفين الجدد وتوثيق العمليات الرئيسية لضمان الاحتفاظ بالمعرفة المؤسسية ونقلها بفعالية .
 </li>
 <li>
 ضمان سرية جميع المعلومات الحساسة والمتعلقة بجمارك دبي، والالتزام الصارم بسياسات حماية البيانات والبروتوكولات ذات الصلة .
 </li>
 <li>
 الالتزام بالتميز في جميع المهام وتحسين العمليات والنتائج بشكل مستمر، مع الالتزام بوثيقة أخلاقيات العمل الخاصة بجمارك دبي، وتنفيذ الأنشطة بنزاهة وعدالة .
 </li>
 <li>
 الإفصاح عن أي تضارب محتمل في المصالح وتجنب المواقف التي قد تؤثر سلبًا على مصالح جمارك دبي، مع الالتزام بقوانين حقوق الطبع والنشر والسياسات المتعلقة باستخدام الملكية الفكرية .
 
 
 </li>
 </ul>
 
 المهام التطويرية
 
 
 
 <ul>
 <li>
 السعي الدائم لاستكشاف فرص التطوير المهني من خلال المشاركة في الدورات التدريبية وورش العمل والبرامج ذات الصلة بالدور الوظيفي، بما يعزز الكفاءة والمهارات .
 </li>
 <li>
 تحديد ومراجعة أهداف التطوير الذاتي بانتظام لتعزيز المهارات والمعرفة بما يتماشى مع احتياجات جمارك دبي ومتطلبات العمل .
 </li>
 <li>
 البقاء على اطلاع دائم بأحدث اتجاهات الصناعة والتقنيات وأفضل الممارسات، لضمان التميز والقدرة على المنافسة والفعالية في أداء المهام الوظيفية .
 </li>
 <li>
 السعي بفعالية للحصول على ملاحظات من المشرفين والزملاء بشكل دوري لتحديد مجالات التحسين وتطبيق التغييرات المطلوبة لتحسين الأداء .
 </li>
 <li>
 تطوير القدرة على التكيف مع التغيرات في بيئة العمل، وتقبل التحديات والمسؤوليات الجديدة بروح إيجابية وإنتاجية .
 
 
 </li>
 </ul>
 ملاحظة &ndash; إن مهام الوظيفة الموضحة أعلاه ليست شاملة وعليه، فقد تتطلب القيام بمهام لأخرى ذات صلة بالوظيفة وفق ما تقتضيه حاجة العمل. من الممكن أن يُطلب من الموظف أداء مهام والقيام بمسؤوليات إضافية كما تحددها الإدارة. وعليه، فإنه من المتوقع أن يُظهر الموظف المرونة والقدرة على التكيّف والاستعداد للقيام بأي مهام إضافية وفقًا لما تقتضيه مصلحة العمل لدعم أهداف الدائرة .
 
 
 
 Qualifications
 
 
 
 الحد الأدنى من المؤهلات العلمية : درجة البكالوريوس في المجالات ذات الصلة
 
 
 الحد الأدنى من الخبـرة العملية +: 2 سنوات خبرة في المجالات ذات الصلة.
 
 
 
 Job Category
 
 
 
 Sales and Customer Service
 
 
 
 Advertiser
 
 
 
 Dubai Customs
 
 
 
 Educational-level
 
 
 
 Bachelor
 
 
 
 Required Nationality
 
 
 
 UAE Only
 
 
 
 Monthly Salary
 
 
 
 Unspecified
 
 
 
 Schedule-Time
 
 
 
 Full time
 
 
 
 Job Posting
 
 
 
 19/11/2025
 
 
 
 Unposting Date
 
 
 
 20/12/2025
</div>

Officer Contact Center

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