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assistant manager, account management

contact center manager

Mastercard

<div>
 
 Our Purpose
 
 
 
 
 Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
 
 
 
 
 Title And Summary
 
 
 
 Supervisor, Contact Center
 
 
 
 Overview
 
 
 
 The Contact Center team is seeking an experienced Manager to further develop our customer experience strategy by encouraging ongoing innovation and utilizing strong problem-solving skills. This role is essential for delivering outstanding customer service through effective leadership of support functions and collaboration with strategic partners. The ideal candidate will possess motivation, intellectual curiosity, analytical skills, and an entrepreneurial mindset, along with a clear dedication to improving customer&rsquo;s experience and supporting employee development and engagement.
 
 
 The Role
 
 
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 Oversee contact center operations to deliver superior customer support across all service programs.
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 Address and resolve complex issues, complaints, and escalations managed by the customer service team, providing comprehensive managerial and operational support to ensure timely and effective solutions.
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 Lead initiatives focused on process improvement and the optimization of resource allocation, thereby enhancing the quality of consumer support delivery.
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 Build and maintain robust relationships with customers to ensure their satisfaction, retention, and long-term loyalty.
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 Collaborate with key stakeholders to support the internal development and implementation of Mastercard products, services, and technology enhancements, serving as an advocate for the customer&rsquo;s perspective.
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 Apply technical expertise and an advanced understanding of Mastercard&rsquo;s offerings to guide teams in resolution efforts and ongoing enhancement initiatives.
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 Champion employee development by conducting coaching, mentoring, sustained performance management, and the execution of engagement strategies.
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 Communicate professionally in English (additional language proficiency is advantageous) with customers and key stakeholders, ensuring the highest standards of service delivery and relationship management.
 
 
 
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 </ul>
 
 All About You
 
 
 
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 Extensive experience in leading contact center or customer service teams within dynamic and demanding environments.
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 Exceptional analytical, problem-solving, and decision-making skills, with a demonstrated entrepreneurial approach.
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 Dedication to delivering outstanding customer experiences, supported by a proven track record in driving customer satisfaction and retention.
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 Excellent interpersonal skills, with significant experience in coaching, mentoring, and fostering employee engagement and professional growth.
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 Communicate confidently in English and thrive in multicultural environments&mdash;additional language skills are a plus&mdash;as you engage effectively with customers and stakeholders across diverse regions.
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 Demonstrated expertise in managing escalations, resolving complex issues, and implementing operational improvements for superior outcomes.
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 Excellent technical acumen and a comprehensive understanding of Mastercard products and services.
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 Bachelor&rsquo;s degree in business, management, or a related discipline is preferred; equivalent professional experience will be considered.
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 Proven experience in payment services with a strong understanding of Cross-Border transaction protocols to ensure compliant, efficient, and customer-centric support across international markets
 
 
 
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 </ul>
 
 Corporate Security Responsibility
 
 
 
 All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
 
 
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 Abide by Mastercard&rsquo;s security policies and practices;
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 Ensure the confidentiality and integrity of the information being accessed;
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 Report any suspected information security violation or breach, and
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 Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.
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 </ul>
</div>

Supervisor, Contact Center

anekor

We are urgently seeking a Call Center Manager for one of our clients, a growing startup company based in Karachi.Responsibilities<ul><li>Manage daily call center operations</li><li>Lead, train, and supervise call center agents</li><li>Set daily/weekly sales targets for the team</li><li>Drive sales and ensure achievement of revenue goals</li><li>Develop and improve call scripts to increase conversions</li><li>Monitor agent performance and provide daily feedback</li><li>Conduct daily team meetings and motivation sessions</li><li>Personally handle important or difficult customer calls</li><li>Ensure proper follow-up on all leads and inquiries</li><li>Maintain simple manual records of calls, leads, and sales</li><li>Identify performance gaps and take corrective actions</li><li>Work closely with management to improve sales output</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree (preferred but not mandatory)</li><li>4&ndash;7 years of experience in call center, telesales, or direct sales</li><li>At least 2 years in a team lead or supervisory role</li><li>Strong sales background (tele sales experience preferred)</li><li>Good communication skills in Urdu and basic English</li><li>Strong leadership and team handling skills</li><li>Target-oriented and sales-driven mindset</li></ul>Salary: Market CompetitiveLocation: KarachiWork Location: In person

Call Center Manager

Mega Marketing Network

Position Available: Call Center (Sales) ManagerCompany: Shaadi Organization PakistanCategory: Marriage / Wedding ConsultancyEmployment Type: Full-Time | Office BasedOffice Locations:<ul><li>DHA, Phase V, Karachi</li><li>Gulshan-e-Iqbal, Block 5, Karachi</li></ul>Office Working Days: Monday to SaturdayOffice Timings: 11 AM - 8 PM (Morning Shift), 2 PM - 11 PM (Afternoon Shift)Shaadi Organization Pakistan is seeking dynamic, target-driven, and people-focused Sales Call Center Manager to supervise and guide our matrimonial sales consultants. The role involves driving performance, ensuring excellent client service, and motivating the team to meet and exceed sales targets. The ideal candidate will have experience in tele-sales, preferably high-value service industries, and possess strong leadership and coaching abilities.Key Responsibilities:Team Leadership &amp; Management<ul><li>Supervise a team of matrimonial sales representatives, ensuring daily, weekly, and monthly sales targets are achieved.</li><li>Conduct regular team meetings, briefings, and performance reviews.</li><li>Monitor calls and provide feedback to improve quality, conversions, and client satisfaction.</li><li>Maintain team discipline, punctuality, and adherence to company policies.</li></ul>Sales &amp; Performance<ul><li>Achieve personal and team sales goals by effectively converting leads into paying clients.</li><li>Assist team members with challenging calls or negotiations to secure client sign-ups.</li><li>Analyze sales performance reports and implement strategies to improve results.</li><li>Ensure the use of CRM systems to track leads, follow-ups, and conversions effectively.</li></ul>Training &amp; Development<ul><li>Train and coach team members in sales techniques, objection handling, and relationship-building skills.</li><li>Provide refresher training to improve product knowledge, service presentation, and closing abilities.</li></ul>Client Relationship Management<ul><li>Ensure a professional, empathetic, and solution-oriented approach in all client interactions.</li><li>Resolve escalated client concerns promptly to maintain trust and satisfaction.</li></ul>Requirements:<ul><li>Education: Bachelor&rsquo;s degree in Business, Marketing, or related field (preferred).</li><li>Experience: Minimum 5 years in tele-sales, with at least 2 years in a team lead/supervisory role.</li><li>Preferably Female</li><li>For more details read our career page. Shaadi.org.pk</li><li>Strong sales and negotiation skills.</li><li>Excellent verbal and written communication.</li><li>Leadership and people management abilities.</li><li>Good command over CRM software and call center tools.</li><li>Empathy, cultural sensitivity, and professionalism in handling matrimonial clients.</li></ul>Key Performance Indicators (KPIs):<ul><li>Monthly team sales target achievement rate.</li><li>Lead-to-client conversion ratio.</li><li>Average revenue per client.</li><li>Customer satisfaction scores.</li><li>Call quality and compliance adherence.</li></ul>How to Apply:Interested candidates should read Shaadi Organization Pakistan website's career page (shaadi.org.pk/career) twice and understand our work philosophy and send<ul><li>Updated CV</li><li>Recent photograph</li><li>Mention your skills related to this job post in the covering letter.</li><li>Email: hr@shaadi.org.pk</li><li>Subject Line: Application for Female Call Center - Team Lead</li><li>WhatsApp CV: 0332 3050498 or 0342 8750 329 or 03309976707</li><li>Only shortlisted candidates will be contacted for the interview.</li></ul>Pay: Rs100,000.00 - Rs125,000.00 per monthApplication Question(s):<ul><li>Do you have call center management experience especially related to sales?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Call Center: 5 years (Required)</li></ul>Work Location: In person

Imam Clinic

Responsibilities:<ul><li>Answer incoming calls courteously and professionally.</li><li>Schedule, confirm, and modify patient appointments.</li><li>Provide information about hospital services and consultants.</li><li>Record call details and patient information accurately.</li><li>Handle patient inquiries and escalate issues when needed.</li><li>Maintain patient confidentiality and follow hospital policies.</li></ul>Requirements:<ul><li>Minimum Intermediate education (Bachelor&rsquo;s preferred).</li><li>1&ndash;2 years of call center or customer service experience (healthcare preferred).</li><li>Good communication skills in [languages, e.g., English, Urdu].</li><li>Basic computer knowledge.</li><li>Willing to work shifts, weekends, and holidays.</li><li>Shift: Morning + Evening</li></ul>Job Type: Full-timeJob Type: Full-timePay: Rs39,000.00 per monthWork Location: In person

Call Center Agent (Mor+Eve)

Raqtan (BargoVentures)

<ul><li>Hiring: Call Center Executives &ndash; Karachi Office</li><li>British Accent Preferred | Experienced Candidates Only</li><li>Salary: PKR 40,000 &ndash; 150,000 (Based on Experience)</li><li>Location: Karachi &ndash; Office Based</li><li>We are looking for experienced call centre executives to join our international campaign team.</li><li>Male and female candidates can apply, but priority will be given to female candidates.</li><li>UK inbound/outbound call experience will be highly preferred.</li><li>POS card machine experience will also be considered an advantage.</li></ul>✅ Office-based (Karachi)✅ Female candidates preferred (males can apply)✅ Growth &amp; bonus opportunities✅ Pick and Drop services (transportation) will be provided for females only.Requirements:<ul><li>Proven call center experience (international campaign preferred)</li><li>Strong English communication skills (British accent preferred)</li><li>Experience in UK inbound/outbound campaigns is an advantage</li><li>Knowledge of POS card machine handling is a plus</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Can you speak English fluently ?</li><li>Are you in Karachi?</li><li>Are you willing to work during British hours (2 PM PST to 10 PM PST)?</li><li>Do you have previous international call centre experience?</li><li>Talking with Foreign Clients: 1 year (Preferred)</li></ul>Work Location: In person

Call Center Executive (International Campaign)

The Hive

About the Role: The Community Associate is responsible for ensuring smooth day-to-day operations, excellent member experience and revenue performance at the center. This role acts as the primary on-site point of contact for members, guests and prospects while overseeing operational readiness, occupancy management and community engagement. The Community Associate is accountable for member satisfaction, retention and revenue targets, as well as executing events and collaborations in line with The Hive&rsquo;s brand standards.Responsibilities:<ul><li>Serve as the face of the center, creating a professional, inclusive and welcoming environment</li><li>Build and maintain strong relationships with members, understanding their needs and business goals</li><li>Respond promptly to member inquiries, issues or complaints and escalate as needed</li><li>Facilitate networking and collaboration among members, promoting a sense of community</li><li>Support member satisfaction and retention in alignment with KPIs and renewal targets.</li><li>Take ownership of center performance including occupancy, renewals, retention and upselling</li><li>Manage and follow up on leads received from the call center</li><li>Conduct tours for prospective members and manage agreements/proposals according to approved templates</li><li>Identify revenue growth opportunities and execute approved strategies, including: Organizing and promoting paid events and workshops, Leveraging internal and external networks to generate leads, Supporting cross-selling of services and spaces.</li><li>Achieve monthly occupancy, retention and revenue targets set by the City Community Manager</li><li>Plan, coordinate, and execute community events, workshops and social gatherings according to the Hive guidelines</li><li>Ensure effective promotion to maximize attendance and revenue</li><li>Oversee all event logistics, including setup, vendor management and post-event follow ups. Build and manage partnerships for sponsored or paid events</li><li>Oversee daily operations to ensure seamless functionality of the center</li><li>Collaborate with the Operations team to identify, manage and resolve maintenance or facility issues</li><li>Monitor wear and tear; ensure timely reporting and resolution to minimize disruption</li><li>Maintain cleanliness, safety, organization and compliance at the center</li><li>Manage office supplies, inventory and basic procurement</li><li>Report or escalate minor equipment or facility issues to Operations promptly to ensure minimal disruption to members</li><li>Enforce access, security and operational compliance protocols.</li><li>Assist with member onboarding including tours, orientation and initial setup</li><li>Provide administrative and operational support to members as required</li><li>Connect members to relevant internal or external resources, opportunities and partnerships</li><li>Collect, track and report member feedback; recommend improvements to enhance satisfaction and retention</li><li>The Community Associate&rsquo;s performance will be measured based on: Achievement of occupancy, retention and revenue targets, Timely resolution of member issues and complaints, Execution quality of community events and engagement initiatives, Accuracy and timeliness of CRM entries, reports and operational trackers, Compliance with all SOPs, brand standards and operational guidelines</li></ul>Job Type: Full-timeWork Location: In person

Community Associate

Cyber Internet Services (Pvt.) Limited

Position: Assistant Manager - Data Center (Design &amp; Planning) Company: Cyber Internet Services (Pvt.) Limited (Cybernet) Location: Head Office, Karachi (Full-time | Onsite) Department: Infrastructure Sites &amp; FacilitiesPosition Overview:We are seeking an experienced and proactive Assistant Manager - Data Center (Design &amp; Planning) to join our Infrastructure Sites &amp; Facilities team. This role involves overseeing the design, planning, and operational efficiency of our data centers, ensuring compliance with industry standards and fostering continuous improvement.Key Responsibilities:&middot; Collaborate with internal and external stakeholders to define data center operations, including the development of Change Management procedures, SOPs, and related tools.&middot; Prepare BOQs, layouts, technical documentation, and RFPs.&middot; Manage data centers to ensure vendors meet service level agreements as per contractual terms.&middot; Develop and analyze energy-efficient solutions to minimize power losses.&middot; Conduct site visits for engineering studies, electrical system audits, and startup testing.&middot; Participate in Root-Cause Analysis (RCA) for equipment failures or power outages.&middot; Provide instructions to vendors and installation contractors while ensuring quality standards are met.&middot; Oversee the operation and maintenance of all data center infrastructure, including power systems, cooling, fire alarms, and generators.Skills and Qualifications:&middot; Bachelor&rsquo;s degree in Electrical or Electronics Engineering.&middot; 3+ years of relevant experience, preferably in data center or facility management.&middot; In-depth knowledge of electrical systems, fire systems, and control systems.&middot; Strong problem-solving and critical-thinking skills with the ability to work independently.&middot; Proficiency in AutoCAD, MS Project, Excel, and PowerPoint.&middot; Excellent leadership and communication skills to effectively lead and inspire diverse teams.&middot; Certifications such as CDCP (Certified Data Center Professional) or DCM (Data Center Management) are a plus.&middot; Familiarity with power distribution, cooling systems, networking, and security will be advantageous.Why Join Us?At Cybernet, we foster a collaborative and innovative environment where you can grow and excel in your career. Join a forward-thinking organization committed to shaping the future of connectivity and delivering impactful solutions in the telecom industry.How to Apply:If you are ready to advance your career, send your updated resume to careers@cyber.net.pk with the subject line: &ldquo;Assistant Manager - Data Center (Design &amp; Planning)&rdquo;Be a part of our journey toward excellence. Apply today!Job Type: Full-timeWork Location: In person

Assistant Manager - Data Center (Design & Planning)

Explore 866+ Contact center manager in Karachi this May. Find roles across top companies and apply now to boost your career.

866 contact center manager jobs In Karachi

Supervisor, Contact Center

Call Center Manager

Call Center Manager

Call Center Agent (Mor+Eve)

Call Center Executive (International Campaign)

Community Associate

Assistant Manager - Data Center (Design & Planning)