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Tabby | تابي

<div>
 
 
 Department:
 
 Customer Support Ops
 
 
 
 Location:
 
 KSA
 
 
 
 Compensation:
 
 ر.س17,500 - ر.س22,500 / month
 
 
 
 
 Description
 
 
 
 
 Tabby
 
 creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.
 
 
 The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
 
 
 Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
 
 Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.
 
 
 We are looking for a
 
 high-impact Operations Manager
 
 to drive excellence in our customer service operations in KSA. This role is
 
 critical
 
 to ensuring seamless, high-performance contact center operations while delivering an exceptional customer experience.
 
 
 As a
 
 strategic leader
 
 , you will work alongside the Head of the Contact Center to implement
 
 scalable
 
 service strategies, optimize workflows, and enhance operational efficiency. You will be instrumental in achieving
 
 key performance metrics
 
 and setting new standards for customer satisfaction.
 
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead, mentor, and optimize a team of customer service supervisors and representatives, fostering a high-performance, results-driven environment.
 </li>
 <li>
 Execute and refine customer service strategies to meet and exceed KPIs, including response times, resolution rates, and overall customer satisfaction.
 </li>
 <li>
 Oversee and enhance daily contact center operations across multiple customer touchpoints, including inbound/outbound calls, email, live chat, and social media.
 </li>
 <li>
 Ensure seamless cross-functional collaboration with departments such as Sales, Marketing, and Product to maintain a consistent and customer-centric experience.
 </li>
 <li>
 Drive process improvements by identifying inefficiencies, implementing automation, and optimizing self-service capabilities to elevate customer engagement.
 </li>
 <li>
 Manage escalations with precision, ensuring swift and effective resolution of critical customer issues while reinforcing brand trust and loyalty.
 </li>
 <li>
 Ensure compliance with local regulations, industry standards, and company policies to maintain operational integrity.
 </li>
 <li>
 Contribute to workforce planning, scheduling, and resource allocation, ensuring optimal staffing levels to support fluctuating customer demand.
 </li>
 <li>
 Champion innovation by staying ahead of emerging customer service trends, AI-driven solutions, and digital engagement technologies.
 </li>
 <li>
 Report on operational performance by analyzing data, identifying insights, and presenting strategic recommendations to senior leadership.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 5&ndash;7 years of experience in customer service, including at least 2 years as an Operations Manager overseeing inbound teams and driving performance improvements.
 </li>
 <li>
 Deep expertise in customer service principles, contact center operations, and customer experience management.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration or a related field.
 </li>
 <li>
 Proven ability to optimize KPIs such as customer satisfaction scores, response times, and first-contact resolution rates.
 </li>
 <li>
 Bilingual fluency in English and Arabic (both written and verbal).
 </li>
 <li>
 Strong technical acumen, with proficiency in CRM systems, contact center technologies, and workforce management tools.
 </li>
 <li>
 Exceptional leadership skills, with a track record of building, motivating, and scaling high-performing teams.
 </li>
 <li>
 Sharp analytical and problem-solving abilities, with a customer-first approach to decision-making.
 </li>
 <li>
 In-depth knowledge of local market dynamics, regulatory requirements, and cultural nuances in customer interactions within the Middle East.
 </li>
 </ul>
 This is a role for a bold, proactive leader who thrives in fast-paced, high-growth environments. If you're ready to transform customer service operations and lead a world-class team, we want to hear from you.
</div>

Customer Service Operations Manager - Contact Center - Saudi National

<div>
 
 Department:
 
 Customer Support Ops
 
 
 
 Employment Type:
 
 Full Time
 
 
 
 Location:
 
 KSA
 
 
 
 Reporting To:
 
 Romans Solovjovs
 
 
 
 Compensation:
 
 ر.س17,500 - ر.س22,500 / month
 
 
 
 Description
 
 
 
 
 Tabby
 
 creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.
 
 
 The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
 
 
 Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
 
 
 Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.
 
 
 We are looking for a
 
 high-impact Operations Manager
 
 to drive excellence in our customer service operations in KSA. This role is
 
 critical
 
 to ensuring seamless, high-performance contact center operations while delivering an exceptional customer experience.
 
 
 As a
 
 strategic leader
 
 , you will work alongside the Head of the Contact Center to implement
 
 scalable
 
 service strategies, optimize workflows, and enhance operational efficiency. You will be instrumental in achieving
 
 key performance metrics
 
 and setting new standards for customer satisfaction.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead, mentor, and optimize a team of customer service supervisors and representatives, fostering a high-performance, results-driven environment.
 </li>
 <li>
 Execute and refine customer service strategies to meet and exceed KPIs, including response times, resolution rates, and overall customer satisfaction.
 </li>
 <li>
 Oversee and enhance daily contact center operations across multiple customer touchpoints, including inbound/outbound calls, email, live chat, and social media.
 </li>
 <li>
 Ensure seamless cross-functional collaboration with departments such as Sales, Marketing, and Product to maintain a consistent and customer-centric experience.
 </li>
 <li>
 Drive process improvements by identifying inefficiencies, implementing automation, and optimizing self-service capabilities to elevate customer engagement.
 </li>
 <li>
 Manage escalations with precision, ensuring swift and effective resolution of critical customer issues while reinforcing brand trust and loyalty.
 </li>
 <li>
 Ensure compliance with local regulations, industry standards, and company policies to maintain operational integrity.
 </li>
 <li>
 Contribute to workforce planning, scheduling, and resource allocation, ensuring optimal staffing levels to support fluctuating customer demand.
 </li>
 <li>
 Champion innovation by staying ahead of emerging customer service trends, AI-driven solutions, and digital engagement technologies.
 </li>
 <li>
 Report on operational performance by analyzing data, identifying insights, and presenting strategic recommendations to senior leadership.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 5&ndash;7 years of experience in customer service, including at least 2 years as an Operations Manager overseeing inbound teams and driving performance improvements.
 </li>
 <li>
 Deep expertise in customer service principles, contact center operations, and customer experience management.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration or a related field.
 </li>
 <li>
 Proven ability to optimize KPIs such as customer satisfaction scores, response times, and first-contact resolution rates.
 </li>
 <li>
 Bilingual fluency in English and Arabic (both written and verbal).
 </li>
 <li>
 Strong technical acumen, with proficiency in CRM systems, contact center technologies, and workforce management tools.
 </li>
 <li>
 Exceptional leadership skills, with a track record of building, motivating, and scaling high-performing teams.
 </li>
 <li>
 Sharp analytical and problem-solving abilities, with a customer-first approach to decision-making.
 </li>
 <li>
 In-depth knowledge of local market dynamics, regulatory requirements, and cultural nuances in customer interactions within the Middle East.
 
 
 
 </li>
 </ul>
 This is a role for a bold, proactive leader who thrives in fast-paced, high-growth environments. If you're ready to transform customer service operations and lead a world-class team, we want to hear from you.
</div>

Tabby

Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region. Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.We are looking for a high-impact Operations Manager to drive excellence in our customer service operations in KSA. This role is critical to ensuring seamless, high-performance contact center operations while delivering an exceptional customer experience.As a strategic leader, you will work alongside the Head of the Contact Center to implement scalable service strategies, optimize workflows, and enhance operational efficiency. You will be instrumental in achieving key performance metrics and setting new standards for customer satisfaction.Key Responsibilities :<ul><li>Lead, mentor, and optimize a team of customer service supervisors and representatives, fostering a high-performance, results-driven environment.</li><li>Execute and refine customer service strategies to meet and exceed KPIs, including response times, resolution rates, and overall customer satisfaction.</li><li>Oversee and enhance daily contact center operations across multiple customer touchpoints, including inbound/outbound calls, email, live chat, and social media.</li><li>Ensure seamless cross-functional collaboration with departments such as Sales, Marketing, and Product to maintain a consistent and customer-centric experience.</li><li>Drive process improvements by identifying inefficiencies, implementing automation, and optimizing self-service capabilities to elevate customer engagement.</li><li>Manage escalations with precision, ensuring swift and effective resolution of critical customer issues while reinforcing brand trust and loyalty.</li><li>Ensure compliance with local regulations, industry standards, and company policies to maintain operational integrity.</li><li>Contribute to workforce planning, scheduling, and resource allocation, ensuring optimal staffing levels to support fluctuating customer demand.</li><li>Champion innovation by staying ahead of emerging customer service trends, AI-driven solutions, and digital engagement technologies.</li><li>Report on operational performance by analyzing data, identifying insights, and presenting strategic recommendations to senior leadership.</li></ul>Qualifications :<ul><li>5&ndash;7 years of experience in customer service, including at least 2 years as an Operations Manager overseeing inbound teams and driving performance improvements.</li><li>Deep expertise in customer service principles, contact center operations, and customer experience management.</li><li>Bachelor&rsquo;s degree in Business Administration or a related field.</li><li>Proven ability to optimize KPIs such as customer satisfaction scores, response times, and first-contact resolution rates.</li><li>Bilingual fluency in English and Arabic (both written and verbal).</li><li>Strong technical acumen, with proficiency in CRM systems, contact center technologies, and workforce management tools.</li><li>Exceptional leadership skills, with a track record of building, motivating, and scaling high-performing teams.</li><li>Sharp analytical and problem-solving abilities, with a customer-first approach to decision-making.</li><li>In-depth knowledge of local market dynamics, regulatory requirements, and cultural nuances in customer interactions within the Middle East.</li></ul>This is a role for a bold, proactive leader who thrives in fast-paced, high-growth environments. If you're ready to transform customer service operations and lead a world-class team, we want to hear from you.Job Type: Full-timePay: ﷼17,500.00 - ﷼22,500.00 per month

Customer Service Operations Manager

noon

<div>
 
 
 About noon
 
 
 
 We&rsquo;re building an ecosystem of digital products and services that power everyday life across the Middle East&mdash;fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we&rsquo;re looking for a Manager, Customer Support Contact Center Operations who can help us move even faster.
 
 
 
 
 
 
 noon&rsquo;s mission: Every door, every day.
 
 
 
 
 
 
 
 What you'll do:
 
 
 
 Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.
 
 
 
 
 
 This role will be responsible for overseeing the day-to-day operations of our multi-channel customer service center in Saudi Arabia. This pivotal role ensures that our KSA customers receive world-class support across all touchpoints (call, chat, email, social media) in line with our brand promise. Role will drive performance against key metrics (SLAs, CSAT, AHT), lead and develop a high-performing team, and implement strategic initiatives to optimize efficiency and enhance the overall e-commerce customer experience in the local market.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Manage 24x7 support operations across Email, Chat, and other digital channels.
 </li>
 <li>
 Drive adherence to SLAs and KPIs: CSAT, FRT, AHT, backlog, repeat contact rate, callbacks, quality, and productivity.
 </li>
 <li>
 Ensure that all customer communication, knowledge base, SOPs and self-service tools are fully localized and professionally executed in both
 
 Arabic (essential)
 
 and English.
 </li>
 <li>
 Handle high-level customer escalations, MCI and complex complaints with professionalism and final resolution.
 </li>
 <li>
 Partner with QA &amp; Training teams for performance calibration, conduct audits, monitor CSAT feedback, interaction quality and works on agent upskilling.
 </li>
 <li>
 Identify and implement automation and self-serve opportunities (AI bots, templates, macros) to drive efficiency.
 </li>
 <li>
 Regularly review agent and team performance using performance management tools; identify development areas.
 </li>
 <li>
 Ensure timely hiring, onboarding, and ramp-up of agents and team leads.
 </li>
 <li>
 Ensure workforce management adherence, manpower rostering, shift planning, breaks, and leave planning.
 </li>
 <li>
 Deliver reports and insights (daily/weekly/monthly) to CS leadership with recommendations for process improvements.
 </li>
 <li>
 Represent Voice of Customer (VoC) to drive cross-functional CX improvements.
 </li>
 <li>
 Drive team engagement through R&amp;R programs and regular skip-level connect.
 </li>
 </ul>
 
 
 
 
 
 What you'll need:
 
 
 <ul>
 <li>
 6-8 years of hands-on experience in BPO/Contact Center operations, preferably in e-commerce or telecom companies.
 </li>
 <li>
 Proven track record in managing high-volume customer service operations in Saudi Arabia (KSA).
 </li>
 <li>
 Language: Bilingual fluency in Arabic (written and spoken) and English (written and spoken) is essential.
 </li>
 <li>
 Knowledge of CRM platforms, IVR systems, and WFM tools.
 </li>
 <li>
 Solid skills in MIS reporting, SLA governance, and process compliance
 </li>
 <li>
 Excellent conflict resolution, negotiation, and communication (written and verbal) skills
 </li>
 <li>
 Ability to work collaboratively in a fast-paced, dynamic environment.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Experience in a regional (MENA) or international customer service environment and e-commerce background
 </li>
 <li>
 Certification in Contact Center Management
 </li>
 </ul>
 
 
 
 
 
 Who will excel?
 
 
 <ul>
 <li>
 We&rsquo;re looking for people with high standards, who understand that hard work matters.
 </li>
 <li>
 You need to be relentlessly resourceful and operate with a deep bias for action.
 </li>
 <li>
 We need people with the courage to be fiercely original.
 </li>
 <li>
 noon is not for everyone; readiness to adapt, pivot, and learn is essential.
 </li>
 </ul>
 
 
</div>

Customer Service Manager

Lucidya

<div><h3 class="jobSectionHeader">About Lucidya</h3>
At Lucidya, we are pioneering the future of customer experience (CX) through our innovative AI Agents business line. Our AI-powered conversational agents transform how businesses engage with customers - delivering seamless, intelligent, and scalable support. Join us as a CX Manager and be the driving force ensuring these AI Agents deliver exceptional daily experiences to customers worldwide.<h3 class="jobSectionHeader">
Role Summary</h3>
As the CX Manager - AI Agent CX, you own the question:
&ldquo;Is this AI agent delivering a great customer experience every day?&rdquo; 
You will step in once our AI agent goes live, leading day-to-day CX operations, monitoring agent performance, managing feedback loops, and driving continuous improvement. Your role is critical in bridging technology and real-world customer interactions, ensuring our AI Agents not only meet but exceed CX expectations.<h3 class="jobSectionHeader">
Key Responsibilities</h3>
1. Go-live &amp; Hypercare<ul>
<li>
Lead CX operations as the primary contact during and immediately after AI agent deployment.</li>
<li>Collaborate with Implementation and Delivery teams on go-live planning.</li>
<li>Define hypercare period expectations with client CX leadership.</li>
<li>Collect and act on frontline feedback from supervisors and agents to ensure smooth early-stage operations.</li>
</ul>
2. Daily CX Operations<ul>
<li>
Oversee how the AI agent integrates with live CX workflows, including queue management, routing, and escalation.</li>
<li>Partner with client CX teams to balance automation and human intervention effectively.</li>
<li>Ensure seamless escalation processes with complete context and no dead ends or loops.</li>
</ul>
3. Conversation &amp; Performance Monitoring<ul>
<li>
Review sample conversations weekly to identify friction points, gaps in empathy, tone, and clarity.</li>
<li>Track key CX metrics such as containment vs escalation, CSAT, complaint trends, and reopened cases.</li>
<li>Escalate urgent issues involving critical errors, escalation failures, or compliance risks to relevant teams promptly.</li>
</ul>
4. Feedback &amp; Tuning Loop (with LLM &amp; Product Teams)<ul>
<li>
Act as the bridge between live CX insights and AI tuning teams.</li>
<li>Compile structured feedback for engineers and QA teams to improve agent performance and expand capabilities.</li>
<li>Prioritise fixes and new use cases based on impact and customer needs.</li>
<li>Participate in review cycles to validate enhancements align with CX realities.</li>
</ul>
5. CX Training &amp; Internal Enablement<ul>
<li>
Develop and deliver training materials for client CX teams, including quick guides, escalation protocols, and best practices.</li>
<li>Support training sessions on interpreting AI agent conversations, reporting issues, and reassuring customers.</li>
</ul>
6. Reporting &amp; Use Case Expansion<ul>
<li>
Produce regular performance reports summarizing key insights, trends, and recommendations.</li>
<li>Identify and propose new automation or co-pilot CX use cases based on data and frontline feedback.</li>
<li>Collaborate with Solution Consultants and Sales teams to uncover expansion opportunities and contribute CX success stories for case studies.</li>
</ul>
Requirements<h3 class="jobSectionHeader">
What We&rsquo;re Looking For</h3><ul>
<li>5-8 years in CX operations, contact center management, customer support, or customer success.</li>
<li>2-3 years managing or closely working with digital/omnichannel CX platforms (CRM, ticketing, CCaaS, messaging).</li>
<li>Experience managing post-go-live CX tool operations (bots, IVR, live chat) is a strong advantage.</li>
</ul><h3 class="jobSectionHeader">Must-have Skills</h3><ul>
<li>Deep understanding of contact center and CX operations: queues, SLAs, routing, escalation, QA scorecards, supervisor roles.</li>
<li>Strong analytical mindset: adept at interpreting dashboards, spotting patterns, and translating data into actionable insights.</li>
<li>Conceptual knowledge of LLM/AI behavior, recognizing the need for ongoing monitoring and tuning.</li>
<li>Excellent communication and stakeholder management skills - comfortable engaging CX directors, supervisors, and frontline agents alike.</li>
<li>Structured, disciplined approach to collecting feedback and ensuring follow-through.</li>
<li>Bilingual in Arabic and English is a strong advantage.</li>
</ul><h3 class="jobSectionHeader">Why Join Lucidya?</h3><ul>
<li>Be at the forefront of AI-driven CX innovation in a fast-growing, dynamic environment.</li>
<li>Collaborate with cutting-edge AI, engineering, and product teams dedicated to revolutionizing customer engagement.</li>
<li>Impact millions of customers by delivering flawless, empathetic AI-powered experiences.</li>
<li>Grow your career with continuous learning and leadership opportunities.</li></ul> 
Apply now and be part of our mission to redefine customer experience through intelligent automation.</div>

CX Manager- AI Agents

Majid Al Futtaim

<div>
 
 
 About the job
 
 
 
 
 
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Customer Care Representative | MAF LifeStyle | Customer Care
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 Role Purpose: The Customer Care Representative is responsible for maximizing company sales growth and profitability by overseeing the daily routines, coaching, and developing associates to achieve better performance.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Communicate all personnel, operational, and product issues to the appropriate Contact Center supervisor or manager. Process all customer requests accurately and efficiently. Focus on meeting the customer&rsquo;s expectations by utilizing all resolution options,
 </li>
 <li>
 Communicate pertinent information to all Contact Center associates. Communicate effectively and efficiently with all company associates and business contacts. Maintain an awareness and remain sensitive to the business demands and limitations of the Distri
 </li>
 <li>
 Actively participate in regular team meetings and leadership meetings, as required. Promote a keen sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.
 </li>
 <li>
 Leads the Way &ndash; Is able to prioritize work based on urgency and impact. Is able to communicate objectives in a clear manner. Reaches out to colleagues for support as and when needed to ensure timely delivery of objectives. Takes initiative to create posit
 </li>
 <li>
 Thinks Group &ndash; Understands how and where own role / work fits in the overall company. Demonstrates willingness and ability to collaborate. Actively achieves targets. Communicates well with colleagues. Listens attentively. Does not shy away from collaborate
 </li>
 <li>
 E-Commerce channel to achieve the yearly financial target. All CRM cases to be acknowledged within 24 hours, solution provided within 48 hours, resolved within 72 hours. All customers request through multiple channels are acknowledged within 1 hour.
 </li>
 <li>
 Possess a complete understanding of training and communication resources relevant to the position.
 </li>
 <li>
 Participate in ongoing training regarding technology upgrades and new systems applicable to the position.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 
 
 
 <ul>
 <li>
 High School Certificate
 </li>
 <li>
 Retail or sales background
 </li>
 <li>
 English &amp; Arabic speaker
 </li>
 <li>
 Minimum 1 year of experience in Customer services
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Customer Care Representative

Aisha

Job Title	**Senior Sales Account Manager Role Purpose	responsible for managing the complete sales cycle of IT infrastructure solutions with a focus on backup, disaster recovery, and data center technologies. This includes identifying customer needs, proposing appropriate technical solutions, maintaining strong client relationships, and meeting sales targets. The role bridges customer requirements with internal technical capabilities, ensuring smooth collaboration and high customer satisfaction.Key responsibilities	**Deliverables/outcomesStrategic Sales Planning	**<ul><li>Develop and execute strategic account plans for key clients.</li><li>Identify long-term opportunities and create strategies for sustainable growth.</li><li>Participate in annual and quarterly business reviews with major accounts.</li></ul>Account Management<ul><li>Manage a portfolio of key accounts to ensure long-term success.</li><li>Develop strong relationships with existing and potential clients.</li><li>Act as the main contact point for account needs and inquiries.</li></ul>Sales &amp; Business Development<ul><li>Identify new business opportunities within current accounts and new prospects.</li><li>Present solutions tailored to client needs in collaboration with presales.</li><li>Prepare and deliver proposals, quotations, and negotiations.</li></ul>Target Achievement &amp; Forecasting<ul><li>Meet and exceed assigned sales targets (monthly, quarterly, annually).</li><li>Provide regular sales forecasts and reporting to the Sales Director.</li><li>Maintain accurate and updated CRM data.</li></ul>Client Satisfaction<ul><li>Ensure customer satisfaction by managing expectations and resolving issues.</li><li>Follow up post-sale to ensure solution delivery and identify upsell opportunities.</li></ul>Collaboration &amp; Coordination<ul><li>Work closely with technical, finance, and operations teams to ensure seamless delivery.</li><li>Participate in bid preparation, pricing strategies, and presentations.</li></ul>Personal specificationEssential skills:<ul><li>Bachelor&rsquo;s degree in Business, IT, Engineering, or related field.</li><li>6+ years of experience in sales account management within IT or technology services, preferably with a focus on enterprise clients or large-scale infrastructure solutions.</li><li>Solid understanding of the backup and data center solutions being offered, including technical concepts and client value.</li><li>Proven track record of meeting or exceeding sales targets.</li><li>Excellent communication, negotiation, and presentation skills.</li><li>CRM experience and ability to analyze data and sales metrics.</li><li>Proficiency in English is a must.</li><li>Valid residency for KSA (for non-Saudis).</li></ul>Essential attributes:<ul><li>Client Focus</li><li>Sales Leadership &amp; Initiative</li><li>Strategic Thinking</li><li>Negotiation Excellence</li><li>Ownership &amp; Accountability</li><li>Communication &amp; Relationship Building</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsApplication Question(s):<ul><li>What is the Current Salary?</li><li>What is the Expected Salary?</li><li>What is the notice period</li></ul>

Senior Sales Account Manager

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824 contact center manager jobs IN Riyadh

Customer Service Operations Manager - Contact Center - Saudi National

Customer Service Operations Manager - Contact Center - Saudi National

Customer Service Operations Manager

Customer Service Manager

CX Manager- AI Agents

Customer Care Representative

Senior Sales Account Manager