marketing manager

sales manager

account manager

area manager

general manager

contact center manager

Trendyol

<div><div><div><b>About the Team</b></div><div>
At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together &mdash; as individuals and as a team.</div><div></div><div><br>
As a <b>Contact Center Manager</b>, you'll be the key point of contact for our local inbound operations, directly managing our outsource vendors. You'll be responsible for actively monitoring critical KPIs like Service Level and First Contact Resolution to ensure we're delivering a high-quality customer experience. This role is a blend of operational oversight and strategic project management, where you'll drive improvements to achieve a better service quality.</div></div>
<div><div><h3 class="jobSectionHeader"><b>Responsibilities</b></h3><ul><li><ul><li>
Responsible for managing outsource vendor and acting as a POC for local inbound operations; with contact center operations, quality and financial perspective</li><li>
Together with Planning &amp; Monitoring team, actively monitoring vendor customer service KPIs like SL, AHT, ACHT, ACWT, FCR and taking actions about not met KPIs in case of need</li><li>
Periodically meeting with vendors and getting feedback for improvement areas</li><li>
Tracking agent, vendor CSAT and quality scores</li><li>
Developing projects for improving inbound operations to achieve better service quality</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Expected Qualifications</b></h3><ul><li><ul><li>
Bachelor's or Master&rsquo;s Degree in Engineering, Management, Business, or related fields preferred</li><li>
Extensive experience in Customer Service departmant</li><li>
Fluent in English communication, both written and verbal</li><li>
Strong leadership to manage in-house and outsourced teams</li><li>
Clear communicator with excellent verbal and written skills</li><li>
Strategic and analytical, with a focus on performance and KPIs</li><li>
Customer-focused and committed to service excellence</li><li>
Problem-solver with the ability to act quickly and effectively</li><li>
Relationship builder with vendors and cross-functional teams</li><li>
Adaptable in a fast-paced, changing environment</li><li>
Process-oriented with attention to detail</li></ul></li></ul></div></div><br>
<div></div>
<div><div><b>
What We Offer</b></div><ul><li><b>Personalised training allowance and learning opportunities: </b>Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.</li><li><b>Responsibility from day one: </b>Take full ownership from the start in a culture where every voice is heard and valued.</li><li><b>A diverse, international team: </b>Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.</li><li><b>Opportunities to grow with the best: </b>Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.</li><li><b>Meaningful connections beyond tasks:</b> Be part of team rituals, events, and social activities that help us stay connected and inspired.</li></ul><div></div><div><b><br>
Take the Next Step</b></div><div>
If this role excites you, apply today, we look forward to taking the next step with you.</div><div>
Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.</div></div></div>

Contact Center Manager (Saudi Nationals Only)

Tabby | تابي

<div>
 <p>
  <strong>
   Department:
  </strong>
  Customer Support Ops
 </p>
 <p>
  <strong>
   Location:
  </strong>
  KSA
 </p>
 <p>
  <strong>
   Compensation:
  </strong>
  ر.س15,000 - ر.س20,000 / month
  <br/>
  <br/>
 </p>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 <strong>
  Tabby
 </strong>
 creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.
 <br/>
 <br/>
 The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
 <br/>
 <br/>
 Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
 <br/>
 Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.
 <br/>
 <br/>
 We are looking for a
 <strong>
  high-impact Operations Manager
 </strong>
 to drive excellence in our customer service operations in KSA. This role is
 <strong>
  critical
 </strong>
 to ensuring seamless, high-performance contact center operations while delivering an exceptional customer experience.
 <br/>
 <br/>
 As a
 <strong>
  strategic leader
 </strong>
 , you will work alongside the Head of the Contact Center to implement
 <strong>
  scalable
 </strong>
 service strategies, optimize workflows, and enhance operational efficiency. You will be instrumental in achieving
 <strong>
  key performance metrics
 </strong>
 and setting new standards for customer satisfaction.
 <br/>
 <br/>
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead, mentor, and optimize a team of customer service supervisors and representatives, fostering a high-performance, results-driven environment.
  </li>
  <li>
   Execute and refine customer service strategies to meet and exceed KPIs, including response times, resolution rates, and overall customer satisfaction.
  </li>
  <li>
   Oversee and enhance daily contact center operations across multiple customer touchpoints, including inbound/outbound calls, email, live chat, and social media.
  </li>
  <li>
   Ensure seamless cross-functional collaboration with departments such as Sales, Marketing, and Product to maintain a consistent and customer-centric experience.
  </li>
  <li>
   Drive process improvements by identifying inefficiencies, implementing automation, and optimizing self-service capabilities to elevate customer engagement.
  </li>
  <li>
   Manage escalations with precision, ensuring swift and effective resolution of critical customer issues while reinforcing brand trust and loyalty.
  </li>
  <li>
   Ensure compliance with local regulations, industry standards, and company policies to maintain operational integrity.
  </li>
  <li>
   Contribute to workforce planning, scheduling, and resource allocation, ensuring optimal staffing levels to support fluctuating customer demand.
  </li>
  <li>
   Champion innovation by staying ahead of emerging customer service trends, AI-driven solutions, and digital engagement technologies.
  </li>
  <li>
   Report on operational performance by analyzing data, identifying insights, and presenting strategic recommendations to senior leadership.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   10+ years of experience in contact center operations, including 5+ years in a leadership role (Supervisor, Team Lead) or 2+ years as an Operations Manager managing inbound teams.
  </li>
  <li>
   Deep expertise in customer service principles, contact center operations, and customer experience management.
  </li>
  <li>
   Bachelor&rsquo;s degree in Business Administration or a related field.
  </li>
  <li>
   Proven ability to optimize KPIs such as customer satisfaction scores, response times, and first-contact resolution rates.
  </li>
  <li>
   Bilingual fluency in English and Arabic (both written and verbal).
  </li>
  <li>
   Strong technical acumen, with proficiency in CRM systems, contact center technologies, and workforce management tools.
  </li>
  <li>
   Exceptional leadership skills, with a track record of building, motivating, and scaling high-performing teams.
  </li>
  <li>
   Sharp analytical and problem-solving abilities, with a customer-first approach to decision-making.
  </li>
  <li>
   In-depth knowledge of local market dynamics, regulatory requirements, and cultural nuances in customer interactions within the Middle East.
  </li>
 </ul>
 This is a role for a bold, proactive leader who thrives in fast-paced, high-growth environments. If you're ready to transform customer service operations and lead a world-class team, we want to hear from you.
</div>


Customer Service Operations Manager - Contact Center - Saudi National

Jeeny

<div>
 <strong>
  About Jeeny:
  <br/>
  <br/>
 </strong>
 Jeeny is a leading ride-hailing platform that strives to revolutionize daily commuting and transportation. Our app connects users with their preferred modes of transportation, making mobility accessible, convenient, and affordable for all.
 <br/>
 <br/>
 We are a joint venture between MEIG (Middle East Internet Group), Rocket Internet, and IMENA. Since our inception, we have grown exponentially and currently operate in Saudi Arabia and Jordan.
 <br/>
 <br/>
 At Jeeny, we value innovation, teamwork, and a passion for delivering exceptional user experiences. Join us in our mission to transform the transportation landscape.
 <br/>
 <br/>
 <strong>
  About the Role:
  <br/>
  <br/>
 </strong>
 We are looking for a Call Center Team Lead to manage and guide a team of customer service agents while maintaining high standards of performance, service quality, and team morale. This role focuses primarily on daily operations, coaching, and performance management, while also requiring basic involvement in quality assurance processes to support continuous improvement efforts.
 <br/>
 <br/>
 The ideal candidate should be performance-driven, detail-oriented, and capable of identifying both individual and team-level development needs through regular performance and quality reviews.
 <br/>
 <br/>
 <strong>
  Job Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead, coach, and motivate a team of call center agents to meet and exceed KPIs and quality targets
  </li>
  <li>
   Manage shift schedules, ticket assignments, and agent utilization based on priority, complexity, and skill set
  </li>
  <li>
   Ensure adherence to SLAs, SOPs, and company policies
  </li>
  <li>
   Act as the first point of escalation for complex customer issues and support agents in handling critical cases
  </li>
  <li>
   Collaborate with cross-functional teams (Product, Ops, Tech) to resolve recurring issues and improve support processes
  </li>
  <li>
   Provide daily and weekly performance reports and insights to CS leadership on team metrics, challenges, and achievements
  </li>
  <li>
   Foster a positive, supportive, and collaborative team environment, encouraging open communication, team spirit, and strong working relationships among agents and with leadership
  </li>
  <li>
   Promote a culture of respect, motivation, and accountability to maintain high morale and engagement across the team
  </li>
  <li>
   Conduct regular performance reviews, 1:1 coaching sessions, and real-time feedback to improve service standards
  </li>
  <li>
   Monitor key metrics such as AHT, CSAT, FRT , SLA occupancy, and productivity to identify trends or under performance and suggest improvement actions along with Ops customer service manager
  </li>
  <li>
   Participate in basic quality assurance activities, such as reviewing QA scorecards, understanding evaluation criteria, and aligning coaching efforts with quality gaps along with quality team
  </li>
  <li>
   Coordinate with the QA and training teams to ensure agents are aligned with service expectations and product knowledge
  </li>
  <li>
   Help identify recurring quality issues and contribute to improvement initiatives with support with quality team
  </li>
  <li>
   Support calibration efforts to ensure fair and consistent evaluations across the team
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2+ years of experience in a call center environment
  </li>
  <li>
   Strong understanding of contact center operations, including workforce scheduling, KPI tracking, and escalation handling
  </li>
  <li>
   Familiarity with quality standards and evaluation processes within a contact center environment
  </li>
  <li>
   Proven ability to coach and develop teams while managing performance under pressure
  </li>
  <li>
   Solid problem-solving skills and the ability to make quick, data-informed decisions
  </li>
  <li>
   Strong interpersonal, leadership, and communication skills
  </li>
  <li>
   High accountability, professionalism, and a passion for improving customer experience
  </li>
  <li>
   Strong English is a must (Interviews for this role in English).
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <strong>
  What We Offer:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   An opportunity to collaborate with talented individuals while learning, growing, and expanding your skill set
  </li>
  <li>
   An environment that encourages you to take ownership and produce excellent outcomes every day
  </li>
  <li>
   Health benefits and insurance
  </li>
  <li>
   Flexible working hours
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Company Culture
  <br/>
  <br/>
 </strong>
 Jeeny is an equal opportunity employer. We are committed to providing a workplace where all aspects of employment are solely based on merit. We value diversity and absolutely do not discriminate in any form based on race, color, ethnicity, nationality, religion, gender, age, or mental or physical disability.
</div>


Call Center Team Lead

Fairmont

<div><b>Company Description</b><p><br>
Gr&uuml;nde f&uuml;r Accor zu arbeiten?<br>
Wir sind weit mehr als ein weltweit f&uuml;hrendes Unternehmen. Wir empfangen Dich so, wie Du bist und bei uns findest Du einen Beruf und eine Marke, die zu Deiner Pers&ouml;nlichkeit passen.<br>
Wir unterst&uuml;tzen Dich dabei, jeden Tag zu wachsen und zu lernen. Wir sorgen daf&uuml;r, dass Deine Arbeit einen Sinn in Deinem Leben hat und dass Du auf Deiner Reise mit uns die grenzenlosen M&ouml;glichkeiten von Accor erkunden kannst.<br>
Bei Accor kannst Du jedes Kapitel Deiner Geschichte selber schreiben, und gemeinsam k&ouml;nnen wir die Gastronomie und Hotellerie von morgen ver&auml;ndern. Entdecke das Leben, das Dich bei Accor erwartet, besuche https://careers.accor.com/.<br>
Tu das, was Du liebst, trage etwas f&uuml;r die Gemeinschaft in der Welt bei, und wage es den Status quo in Frage zu stellen! #BELIMITLESS</p><b><br>
Job Description</b><p><br>
We are seeking a highly skilled and experienced Senior CCS Manager to join our team in Riyadh, Saudi Arabia. As a key leader in our organization, you will be responsible for overseeing and optimizing our Customer Care and Service (CCS) operations, ensuring exceptional customer experiences and driving continuous improvement in our service delivery.</p><ul><li>
Develop and implement strategic plans to enhance customer satisfaction and loyalty</li><li>
Lead and mentor a team of CCS professionals, fostering a culture of excellence and continuous improvement</li><li>
Analyze customer feedback, service metrics, and industry trends to identify areas for improvement and innovation</li><li>
Collaborate with cross-functional teams to streamline processes and enhance the overall customer journey</li><li>
Establish and monitor key performance indicators (KPIs) for the CCS department</li><li>
Implement and optimize CRM systems and other technological solutions to improve service efficiency</li><li>
Develop and manage the CCS budget, ensuring cost-effective operations</li><li>
Create and deliver regular reports on CCS performance to senior management</li><li>
Stay updated on industry best practices and implement innovative approaches to customer service</li><li>
Ensure compliance with relevant regulations and company policies in all CCS operations</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Bachelor's degree in Business Administration, Customer Service Management, or related field; MBA or relevant master's degree preferred</li><li>
7+ years of experience in CCS management, with a proven track record of improving customer satisfaction metrics</li><li>
Strong leadership skills with the ability to motivate and develop high-performing teams</li><li>
Excellent analytical and problem-solving skills, with a data-driven approach to decision-making</li><li>
Proficiency in project management and strategic planning</li><li>
Advanced knowledge of CRM systems and customer service technologies</li><li>
Outstanding communication and presentation skills</li><li>
Experience in implementing and optimizing CCS processes</li><li>
In-depth understanding of customer service best practices, contact center operations, and service quality standards</li><li>
Customer service certifications (e.g., CCXP, CCSM) are a plus</li><li>
Ability to work effectively in a fast-paced, dynamic environment</li><li>
Fluency in English; Arabic language skills are highly desirable</li></ul><br>
<b>
Additional Information</b><p><b><br>
Senior CCS Manager &ndash; Your Team and Working Environment:</b></p><p>
Join our skilled and service-oriented <b>Sales &amp; Marketing</b> team as a <b>Senior CCS Manager</b>, where precision, care, and pride in service delivery are the foundation of every task. In this essential role, you will lead and support the successful planning and execution of catering and conference services, ensuring each event reflects our brand&rsquo;s commitment to excellence.</p><p>
We promote a respectful and supportive work culture based on collaboration, professionalism, and mutual trust. As a key contributor to the guest experience, your leadership and attention to detail will ensure every meeting, banquet, or event is delivered seamlessly, leaving a lasting impression on clients and guests alike.</p><p><b>
Our Commitment to Diversity &amp; Inclusion:</b></p><p>
We take pride in being an inclusive workplace that values and supports diverse talent. We believe that diversity enhances the quality of our work, inspires creativity, and strengthens our team.</p><p>
In our Sales &amp; Marketing department, we welcome individuals from all backgrounds and empower them to grow, connect, and contribute with integrity and purpose.</p></div>

CCS Manager

Accor

<div><div>Company Description</div><p><br>
Gr&uuml;nde f&uuml;r Accor zu arbeiten?<br>
Wir sind weit mehr als ein weltweit f&uuml;hrendes Unternehmen. Wir empfangen Dich so, wie Du bist und bei uns findest Du einen Beruf und eine Marke, die zu Deiner Pers&ouml;nlichkeit passen.<br>
Wir unterst&uuml;tzen Dich dabei, jeden Tag zu wachsen und zu lernen. Wir sorgen daf&uuml;r, dass Deine Arbeit einen Sinn in Deinem Leben hat und dass Du auf Deiner Reise mit uns die grenzenlosen M&ouml;glichkeiten von Accor erkunden kannst.<br>
Bei Accor kannst Du jedes Kapitel Deiner Geschichte selber schreiben, und gemeinsam k&ouml;nnen wir die Gastronomie und Hotellerie von morgen ver&auml;ndern. Entdecke das Leben, das Dich bei Accor erwartet, besuche https://careers.accor.com/.<br>
Tu das, was Du liebst, trage etwas f&uuml;r die Gemeinschaft in der Welt bei, und wage es den Status quo in Frage zu stellen! #BELIMITLESS</p><div><br>
Job Description</div><p><br>
We are seeking a highly skilled and experienced Senior CCS Manager to join our team in Riyadh, Saudi Arabia. As a key leader in our organization, you will be responsible for overseeing and optimizing our Customer Care and Service (CCS) operations, ensuring exceptional customer experiences and driving continuous improvement in our service delivery.</p><ul><li>
Develop and implement strategic plans to enhance customer satisfaction and loyalty</li><li>
Lead and mentor a team of CCS professionals, fostering a culture of excellence and continuous improvement</li><li>
Analyze customer feedback, service metrics, and industry trends to identify areas for improvement and innovation</li><li>
Collaborate with cross-functional teams to streamline processes and enhance the overall customer journey</li><li>
Establish and monitor key performance indicators (KPIs) for the CCS department</li><li>
Implement and optimize CRM systems and other technological solutions to improve service efficiency</li><li>
Develop and manage the CCS budget, ensuring cost-effective operations</li><li>
Create and deliver regular reports on CCS performance to senior management</li><li>
Stay updated on industry best practices and implement innovative approaches to customer service</li><li>
Ensure compliance with relevant regulations and company policies in all CCS operations</li></ul><div><br>
Qualifications</div><br>
<ul><li>
Bachelor's degree in Business Administration, Customer Service Management, or related field; MBA or relevant master's degree preferred</li><li>
7+ years of experience in CCS management, with a proven track record of improving customer satisfaction metrics</li><li>
Strong leadership skills with the ability to motivate and develop high-performing teams</li><li>
Excellent analytical and problem-solving skills, with a data-driven approach to decision-making</li><li>
Proficiency in project management and strategic planning</li><li>
Advanced knowledge of CRM systems and customer service technologies</li><li>
Outstanding communication and presentation skills</li><li>
Experience in implementing and optimizing CCS processes</li><li>
In-depth understanding of customer service best practices, contact center operations, and service quality standards</li><li>
Customer service certifications (e.g., CCXP, CCSM) are a plus</li><li>
Ability to work effectively in a fast-paced, dynamic environment</li><li>
Fluency in English; Arabic language skills are highly desirable</li></ul><div><br>
Additional Information</div><p><b><br>
Senior CCS Manager &ndash; Your Team and Working Environment:</b></p><p>
Join our skilled and service-oriented <b>Sales &amp; Marketing</b> team as a <b>Senior CCS Manager</b>, where precision, care, and pride in service delivery are the foundation of every task. In this essential role, you will lead and support the successful planning and execution of catering and conference services, ensuring each event reflects our brand&rsquo;s commitment to excellence.</p><p>
We promote a respectful and supportive work culture based on collaboration, professionalism, and mutual trust. As a key contributor to the guest experience, your leadership and attention to detail will ensure every meeting, banquet, or event is delivered seamlessly, leaving a lasting impression on clients and guests alike.</p><p><b>
Our Commitment to Diversity &amp; Inclusion:</b></p><p>
We take pride in being an inclusive workplace that values and supports diverse talent. We believe that diversity enhances the quality of our work, inspires creativity, and strengthens our team.</p><p>
In our Sales &amp; Marketing department, we welcome individuals from all backgrounds and empower them to grow, connect, and contribute with integrity and purpose.</p></div>

<div><p><b>About Jeeny:</b></p><p>
Jeeny is a leading ride-hailing platform that strives to revolutionize daily commuting and transportation. Our app connects users with their preferred modes of transportation, making mobility accessible, convenient, and affordable for all.</p><p>
We are a joint venture between MEIG (Middle East Internet Group), Rocket Internet, and IMENA. Since our inception, we have grown exponentially and currently operate in Saudi Arabia and Jordan.</p><p>
At Jeeny, we value innovation, teamwork, and a passion for delivering exceptional user experiences. Join us in our mission to transform the transportation landscape.</p><p></p><p><b>
About the Role:</b></p><p>
We are looking for a Call Center Team Lead to manage and guide a team of customer service agents while maintaining high standards of performance, service quality, and team morale. This role focuses primarily on daily operations, coaching, and performance management, while also requiring basic involvement in quality assurance processes to support continuous improvement efforts.</p><p>
The ideal candidate should be performance-driven, detail-oriented, and capable of identifying both individual and team-level development needs through regular performance and quality reviews.</p><p></p><p><b>
Job Responsibilities:</b></p><br>
<ul>
<li>Lead, coach, and motivate a team of call center agents to meet and exceed KPIs and quality targets.</li>
<li>Manage shift schedules, ticket assignments, and agent utilization based on priority, complexity, and skill set.</li>
<li>Ensure adherence to SLAs, SOPs, and company policies.</li>
<li>Act as the first point of escalation for complex customer issues and support agents in handling critical cases.</li>
<li>Collaborate with cross-functional teams (Product, Ops, Tech) to resolve recurring issues and improve support processes.</li>
<li>Provide daily and weekly performance reports and insights to CS leadership on team metrics, challenges, and achievements.</li>
<li>Foster a positive, supportive, and collaborative team environment, encouraging open communication, team spirit, and strong working relationships among agents and with leadership.</li>
<li>Promote a culture of respect, motivation, and accountability to maintain high morale and engagement across the team.</li>
<li>Conduct regular performance reviews, 1:1 coaching sessions, and real-time feedback to improve service standards.</li>
<li>Monitor key metrics such as AHT, CSAT, FRT , SLA occupancy, and productivity to identify trends or under performance and suggest improvement actions along with Ops customer service manager.</li>
<li>Participate in basic quality assurance activities, such as reviewing QA scorecards, understanding evaluation criteria, and aligning coaching efforts with quality gaps along with quality team.</li>
<li>Coordinate with the QA and training teams to ensure agents are aligned with service expectations and product knowledge.</li>
<li>Help identify recurring quality issues and contribute to improvement initiatives with support with quality team.</li>
<li>Support calibration efforts to ensure fair and consistent evaluations across the team.</li>
</ul><p><b>Requirements</b></p><ul><li>
2+ years of experience in a call center environment.</li></ul><ul>
<li>Strong understanding of contact center operations, including workforce scheduling, KPI tracking, and escalation handling.</li>
<li>Familiarity with quality standards and evaluation processes within a contact center environment.</li>
<li>Proven ability to coach and develop teams while managing performance under pressure.</li>
<li>Solid problem-solving skills and the ability to make quick, data-informed decisions.</li>
<li>Strong interpersonal, leadership, and communication skills.</li>
<li>High accountability, professionalism, and a passion for improving customer experience.</li>
Strong English is a must (Interviews for this role in English).<br>
<li>
</li></ul><p><b>Benefits</b></p><p><b>
What We Offer:</b></p><ul>
<li>An opportunity to collaborate with talented individuals while learning, growing, and expanding your skill set.</li>
<li>An environment that encourages you to take ownership and produce excellent outcomes every day.</li>
<li>Health benefits and insurance.</li>
<li>Flexible working hours.</li>
</ul><p></p><p><b>Company Culture</b></p><p>
Jeeny is an equal opportunity employer. We are committed to providing a workplace where all aspects of employment are solely based on merit. We value diversity and absolutely do not discriminate in any form based on race, color, ethnicity, nationality, religion, gender, age, or mental or physical disability.</p></div>

Amazon.com

<p></p><div><div><p>DESCRIPTION</p><div>
SAUDI NATIONALS ONLY<br>
<br>
Amazon strives to be Earth&rsquo;s best employer, and our Learning Managers help us achieve that goal by providing rewarding career opportunities to everyone who joins us. In this role, you&rsquo;ll work across multiple sites, ensuring our people are getting the training and development they need. By making sure our employees are always improving their skills, you will also make an impact on the experience of our customers around the world.<br>
<br>
Execution &amp; Analysis:<br>
<ul><li>Ensure that training is tracked and recorded, including progress and skill sets.</li><li>As needed, manage grant proposals including implementation, tracking and relationship management.</li><li>Create, manage and update training content and associate compliance audits.</li><li>Administer methods for gathering and tracking training metrics.</li><li>Analyze and understand data to suggest improvements for training and operations.</li><li>Track and communicate Learning Department goals, assignments and progress locally and at a network level.</li><li>Take ongoing responsibility for ensuring that the First, Middle and Last Mile Transportation is operating safely and take immediate action to correct where necessary.</li><li>Owner of PIT Training Program and maintains proper documentation related to PIT certification.</li></ul><br>
The Learning Area Manager will:<br>
Actively manage a team of Learning Associates including their deployment, development and productivity. Ensure that the work of the team and individuals is continually aligned to meet internal customer&rsquo;s needs. Act as a proactive and productive liaison/partner with the corporate department consistently seeking to make a positive impact on key business safety, quality, productivity, and customer experience metrics.<br>
<br>
Learning Area Manager must be proficient in English (Reading, Speaking, Writing, Listening).
<br>
As part of our commitment to complying with national labor laws and applicable legislation in Saudi Arabia, this position is open to candidates who fulfill the specific nationality criteria stipulated by local regulations.<br>
<br>
Key job responsibilities<br>
Key job responsibilities<br>
Employee Development:<br>
<ul><li>Foster the development and growth of Amazon employees (i.e., mentoring, teaching, etc.).</li><li>Implement and execute training programs for associates, managers, trainers and others (i.e., participating in and conducting needs analysis, skills development classes, cross-training, etc.).</li><li>Facilitate orientation and training classes; communicate policies and procedures to managers and new employees as needed.</li><li>Ensure that the Learning Department creates/updates accurate and useful information for Training schools, PMVs, SJIs, and other training aids/visuals.</li><li>Actively seek, clarify and understand information from Operations and Area Managers that leads to an understanding and ownership of Trans performance goals and required YOY improvements. Provide training assistance where necessary in order to achieve these goals. Fully understand workflow, daily production goals and reports used to drive the business.</li><li>React quickly and efficiently to production imperatives, scheduling conflicts and network-wide roll outs.</li><li>Ensure and drive best practices standardization across all departments and sites.</li><li>Ensure network standard training programs are implemented and consistently utilized as required in the fulfillment center.</li></ul><br>
About the team<br>
The Learning Area Manager is an active member of the Fulfillment Center Operations Learning team, driving and supporting network-wide initiatives. Successful candidates will have a creative, true hands-on approach to execute the day to day actions ensuring daily and weekly compliance is met and data-driven, analytical thinking skills. In addition, effective presentation and persuasion skills are a must. This role requires the ability to influence without authority.<br>
Furthermore, the role will partner very closely with Operations and there will be a requirement to understand the warehouse process operation. Execution skills are a must in being able to deliver daily coaching to support the development of our warehouse associates. The role will be based in our Fulfillment Center, in a fast-paced consumer goods environment.</div></div><div><p>
BASIC QUALIFICATIONS</p><ul><li>2+ years of employee and performance management experience</li><li>Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience</li><li>2+ years of performance metrics, process improvement or lean techniques experience</li></ul></div><div><p>
PREFERRED QUALIFICATIONS</p><ul><li>Bachelor's degree in management, business administration, economics, engineering, marketing</li></ul><br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div></div>

Learning Area Manager

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