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contact center officer

Abu Dhabi ports

<div><p>The Contact Centre Officer is responsible for delivering high‑quality and consistent customer support across all customer interaction channels, including inbound and outbound calls, emails, online chat, webforms, digital platforms, and any other communication channel available in the Contact Center, within a 24/7 shift‑based operational environment.
</p><p>The role focuses on handling customer inquiries, requests, feedback, and complaints; managing and resolving cases through the CRM system; and ensuring adherence to approved service quality standards, customer experience guidelines, and data privacy requirements.
</p><p>The Contact Centre Officer leverages digital and AI‑enabled tools to support efficient case handling, improve response accuracy, and enhance overall customer experience, while ensuring human validation, professionalism, and customer satisfaction across all touchpoints.</p></div>
<br><div><ul>Responsibilities: Handle customer inquiries, requests, feedback, and all case types professionally across all contact channels (calls, emails, chat, webforms, WhatsApp, etc.).<br>
Manage and resolve upset, challenging, or escalated customer situations with empathy and professionalism, in line with service recovery guidelines.<br>
Identify customer needs, clarify information, research issues, and provide accurate solutions or alternatives following approved procedures and scripts.<br>
Log, track, update, and close cases accurately in the CRM system and related databases within agreed SLAs.<br>
Manage large volumes of inbound and outbound interactions efficiently across omni‑channel platforms.<br>
Utilize AI-enabled tools and automation features (such as chatbots, knowledge base recommendations, sentiment analysis, and case categorization) to support efficient handling of customer interactions across all channels.<br>
Perform outbound calls, follow‑ups, call‑backs, surveys, or campaigns as assigned by the line manager.<br>
Maintain up‑to‑date knowledge of company services, policies, procedures, systems, and fleet information.<br>
Ensure confidentiality and compliance with data privacy, information security, and quality standards at all times.<br>
Liaise with internal focal points, departments, and management to ensure timely resolution of customer cases.<br>
Provide accurate information and updates to customers regarding the status of their inquiries or cases.<br>
Demonstrate flexibility to work day, night, weekend, and public holiday shifts as part of a 24/7 shift‑based operation.<br>
Support assigned tasks, projects, initiatives, or improvement activities related to customer service and customer experience.<br>
<li>
Comply with quality metrics, performance targets, and customer satisfaction objectives.</li></ul></div>
<br><p></p><div><div><p><div><div><div><div><ul><li><p>Qualifications: Educational and Technical Qualifications:<br>
<br>
Excellent written and spoken skills in English &amp; Arabic.<br>
<br>
Demonstrated ability to be adaptable and flexible with the capacity to accept change.<br>
<br>
Demonstrated problem-solving skills and willingness to participate in process improvement projects.<br>
<br>
Basic understanding of AI-enabled customer service tools (e.g., chatbots, virtual assistants, smart routing, auto-suggestions, and knowledge management systems).<br>
<br>
Attentive, diplomatic and team player.<br>
<br>
Previous experience in customer support or contact center role.<br>
<br>
Strong phone and verbal communication skills along with active listening.<br>
<br>
Familiarity with CRM systems and practices.<br>
<br>
Customer focus and adaptability to different personality types.<br>
<br>
Ability to multi-task, set priorities and manage time effectively.<br>
<br>
Diploma or bachelor&rsquo;s degree.<br>
<br>
Language Skills:<br>
<br>
English and Arabic &ndash; Excellent Written and Spoken<br>
<br>
Years of Experience:<br>
<br>
2-3 years of experience<br>
<br>
Nature of Experience:<br>
<br>
2+ years of experience</p></li></ul></div></div></div></div></p></div></div>

Contact Center Officer

TAT IT Technolgies

<div>
 <strong>
  We have an urgent requirement for HSE Officer with strong
 </strong>
 <strong>
  experience in direct projects of IT / ICT / ELV / data centre / MEP technical project )
 </strong>
 <strong>
  is required for one of our client in Abu Dhabi, UAE
  <br/>
  <br/>
 </strong>
 <strong>
  Understanding of project risks related to electrical works, installation activities, data centers, ICT, ELV, MEP, and subcontractor activities.--Must
  <br/>
  <br/>
 </strong>
 <strong>
  Candidates should have with direct experience in IT / ICT / ELV / data centre / MEP technical project HSE experience, not only general construction, oil and gas, industrial,
 </strong>
 <strong>
  or facility HSE experience.--Must
 </strong>
 HSE experience in IT / ICT / ELV / data center / technical project environments, including live electrical areas, cable pulling, rack installation, access-controlled sites, permit-twork coordination, subcontractor monitoring, inspections, toolbox talks, and HSE documentation.--Must
 <br/>
 <br/>
 <strong>
  Experience In Project-based HSE Support Is Must
  <br/>
  <br/>
 </strong>
 <strong>
  Role Purpose
  <br/>
  <br/>
 </strong>
 The HSE Officer will be responsible for supporting health, safety, and environmental compliance across all entities, covering both project sites and office operations, regardless of where the entities operate.
 <br/>
 <br/>
 The role will ensure that employees, project teams, subcontractors, visitors, and office personnel follow approved HSE procedures, client requirements, site requirements, and applicable health and safety expectations. The HSE Officer will support the organization by conducting inspections, monitoring safe work practices, identifying hazards, maintaining HSE records, and following up on corrective actions.
 <br/>
 <br/>
 The role will also support project activities, especially data center, ICT, ELV, MEP, and related technical projects, while ensuring that office-based HSE requirements are also maintained.
 <br/>
 <br/>
 <strong>
  Scope of Role
  <br/>
  <br/>
 </strong>
 <strong>
  The HSE Officer&rsquo;s Scope Shall Include
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   All entities.
  </li>
  <li>
   Project sites, client sites, data centers, warehouses, and office locations.
  </li>
  <li>
   Employees, subcontractors, suppliers, visitors, and project personnel.
  </li>
  <li>
   UAE operations and any other operating locations where YHT entities are active.
  </li>
  <li>
   Office safety, site safety, project safety, emergency preparedness, and HSE documentation.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Project and Site HSE Support
  </li>
  <li>
   Support all project teams by monitoring HSE compliance at project and client sites.
  </li>
  <li>
   Conduct regular site inspections to verify safe working conditions and compliance with approved procedures.
  </li>
  <li>
   Monitor project activities, especially data center, ICT, ELV, MEP, installation, testing, commissioning, and maintenance works.
  </li>
  <li>
   Review and support risk assessments, method statements, toolbox talks, and permit-to-work requirements.
  </li>
  <li>
   Ensure project teams and subcontractors are following site-specific HSE requirements.
  </li>
  <li>
   Monitor high-risk activities, including electrical works, working at height, lifting activities, hot works, confined space activities, cable pulling, equipment installation, material handling, and work in live or controlled environments.
  </li>
  <li>
   Coordinate with project managers, site engineers, supervisors, subcontractors, and client HSE representatives.
  </li>
  <li>
   Support project mobilization by ensuring HSE requirements, emergency arrangements, PPE needs, and client site rules are understood by the team.
  </li>
  <li>
   Report unsafe acts, unsafe conditions, incidents, near misses, and non-compliances.
  </li>
  <li>
   Follow up with project teams until corrective actions are closed.
  </li>
  <li>
   Office and Facility HSE Support
  </li>
  <li>
   Conduct routine HSE inspections of office locations and common areas.
  </li>
  <li>
   Ensure office safety arrangements are maintained, including housekeeping, walkways, emergency exits, fire extinguishers, first aid boxes, signage, electrical safety, and general workplace safety.
  </li>
  <li>
   Support emergency preparedness for office locations, including evacuation plans, fire drills, first aid arrangements, and emergency contact lists.
  </li>
  <li>
   Monitor office-related hazards and coordinate corrective actions with administration, facilities, and management.
  </li>
  <li>
   Ensure visitors, suppliers, and contractors working in office premises follow basic safety rules.
  </li>
  <li>
   Maintain records of office inspections, fire drills, first aid checks, and corrective actions.
  </li>
  <li>
   HSE Documentation and Compliance
  </li>
  <li>
   Maintain HSE records, including inspection reports, incident reports, training records, toolbox talk records, risk assessments, method statements, permits, audit findings, and corrective action trackers.
  </li>
  <li>
   Support the development, review, and implementation of HSE policies, procedures, forms, and checklists.
  </li>
  <li>
   Ensure HSE documentation is properly controlled, updated, and available when required.
  </li>
  <li>
   Support internal and external audits related to health, safety, environment, and compliance.
  </li>
  <li>
   Prepare periodic HSE reports for management, projects, and relevant stakeholders.
  </li>
  <li>
   Track HSE performance, recurring issues, corrective actions, and improvement areas across YHT entities.
  </li>
  <li>
   Training, Awareness, and Safety Culture
  </li>
  <li>
   Conduct HSE inductions, toolbox talks, and basic safety awareness sessions for employees, subcontractors, and project teams.
  </li>
  <li>
   Promote safe work behavior across offices and project sites.
  </li>
  <li>
   Guide employees and project teams on PPE usage, emergency response, incident reporting, and safe work practices.
  </li>
  <li>
   Support department heads and project managers in improving HSE awareness and compliance.
  </li>
  <li>
   Encourage reporting of hazards, near misses, and unsafe conditions.
  </li>
  <li>
   Incident Reporting and Corrective Action
  </li>
  <li>
   Report and document incidents, near misses, unsafe acts, unsafe conditions, and HSE observations.
  </li>
  <li>
   Support basic incident investigation and root cause analysis.
  </li>
  <li>
   Coordinate with relevant teams to define corrective and preventive actions.
  </li>
  <li>
   Follow up until actions are properly closed.
  </li>
  <li>
   Maintain incident logs and share lessons learned where applicable.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Data Center and Technical Project Focus
  <br/>
  <br/>
 </strong>
 The HSE Officer should be able to support HSE requirements for data center and technical environments, including:
 <br/>
 <br/>
 <ul>
  <li>
   Electrical safety and work in live or controlled environments.
  </li>
  <li>
   Cable pulling, containment, rack installation, server room activities, and equipment installation.
  </li>
  <li>
   Access control, restricted areas, and client site rules.
  </li>
  <li>
   Tool control, material control, housekeeping, and access route management.
  </li>
  <li>
   Fire safety and emergency response awareness.
  </li>
  <li>
   Permit-to-work coordination where required.
  </li>
  <li>
   Safe work practices for ICT, ELV, MEP, installation, testing, commissioning, and maintenance activities.
  </li>
  <li>
   Coordination with client HSE and facility teams.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Diploma or bachelor&rsquo;s degree in Occupational Health and Safety, Engineering, Facilities Management, or a related field.
  </li>
  <li>
   NEBOSH IGC, IOSH Managing Safely, or equivalent HSE certification is preferred.
  </li>
  <li>
   First aid and fire safety training is preferred.
  </li>
  <li>
   Minimum 3 to 5 years of HSE experience.
  </li>
  <li>
   Experience in project-based HSE support is required.
  </li>
  <li>
   Experience in data center, ICT, ELV, MEP, construction, facilities, or technical project environments is preferred.
  </li>
  <li>
   UAE experience is preferred.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills And Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Good understanding of HSE practices for both office and project environments.
  </li>
  <li>
   Knowledge of site safety, office safety, emergency preparedness, PPE, and incident reporting.
  </li>
  <li>
   Understanding of project risks related to electrical works, installation activities, data centers, ICT, ELV, MEP, and subcontractor activities.
  </li>
  <li>
   Ability to conduct inspections and prepare clear reports.
  </li>
  <li>
   Knowledge of risk assessments, method statements, toolbox talks, permits, and corrective action tracking.
  </li>
  <li>
   Strong communication and coordination skills.
  </li>
  <li>
   Ability to work with management, project managers, engineers, supervisors, subcontractors, employees, suppliers, and client representatives.
  </li>
  <li>
   Good documentation, reporting, and follow-up skills.
  </li>
  <li>
   Practical approach to identifying and resolving HSE issues.
  </li>
  <li>
   Ability to support multiple entities, locations, and operating environments.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Performance Indicators
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Completion of scheduled HSE inspections for project sites and office locations.
  </li>
  <li>
   Timely reporting and closure of HSE observations and corrective actions.
  </li>
  <li>
   Compliance of employees, project teams, and subcontractors with HSE requirements.
  </li>
  <li>
   Availability and accuracy of HSE records and reports.
  </li>
  <li>
   Completion of toolbox talks, inductions, and safety awareness sessions.
  </li>
  <li>
   Reduction in repeated unsafe practices or recurring HSE observations.
  </li>
  <li>
   Timely reporting and follow-up of incidents, near misses, and hazards.
  </li>
  <li>
   HSE readiness for client visits, internal audits, and external audits.
   <br/>
   <br/>
  </li>
 </ul>
 Effective HSE support across all entitie
 <br/>
 <br/>
 Skills: mep,ict,hse,elv
</div>


HSE  Officer-  (IT / ICT / ELV / data centre / MEP technical project )

Dr Firas Dental & Orthodontic Center

<p><b>Company Description</b></p><p>Dr. Firas Dental &amp; Orthodontic Center is a premier dental facility in the UAE, renowned for its exceptional quality of care and the use of state-of-the-art technology. The center specializes in advanced treatments, including Cosmetic Dentistry, Orthodontics, Laser, Bone Augmentation, and Implantology. Known for a personalized approach, the team collaborates closely with patients to achieve natural and beautiful smiles. Located in Abu Dhabi, the center is dedicated to offering innovative treatments in a professional and welcoming environment.</p><p><b>Role Description</b></p><p>This is a full-time on-site role for a Business Development Officer, based in Abu Dhabi. The Business Development Officer will identify and develop new business opportunities, analyze market trends, and drive strategic partnerships. Daily responsibilities include creating proposals, maintaining client relationships, delivering exceptional customer service, and contributing to the financial growth of the center through comprehensive analysis and planning.</p><p><b>Key Responsibilities</b></p><p>&middot; Identify, pursue, and develop new business opportunities to expand the center&rsquo;s patient base, corporate portfolio, and referral network</p><p>&middot; Build and maintain strong professional relationships with corporate clients, insurance companies, healthcare providers, and strategic partners</p><p>&middot; Develop and implement business development strategies aligned with the growth objectives and long-term vision of Dr. Firas Dental &amp; Orthodontic Center</p><p>&middot; Generate leads through networking, market research, relationship management, and community engagement initiatives</p><p>&middot; Represent the center at networking events, healthcare exhibitions, corporate meetings, health awareness campaigns, and industry forums</p><p>&middot; Identify opportunities for partnerships, tie-ups, and collaboration agreements with organizations, schools, corporates, and healthcare entities</p><p>&middot; Coordinate with the marketing team to align business development activities with branding, promotional campaigns, and patient engagement strategies</p><p>&middot; Conduct market analysis to monitor industry trends, competitor activities, and emerging opportunities within the healthcare and dental sector</p><p>&middot; Prepare and deliver professional business presentations, proposals, and partnership pitches to potential clients and stakeholders</p><p>&middot; Support the development of corporate wellness programs, dental packages, and customized partnership offerings</p><p>&middot; Maintain accurate records of business development activities, client interactions, leads, and conversion progress</p><p>&middot; Track, analyze, and report business development KPIs, revenue opportunities, partnership outcomes, and market performance metrics</p><p>&middot; Work closely with internal departments to ensure smooth onboarding and servicing of corporate and partnership accounts</p><p>&middot; Contribute to enhancing the center&rsquo;s reputation, market presence, and overall patient experience through strategic relationship management</p><p>&middot; Ensure all business development activities are conducted in compliance with healthcare regulations, organizational policies, and professional standards</p><p><b>Requirements</b></p><p>&middot; Bachelor's degree in Business Administration, Marketing, or a related field</p><p>&middot; 2&ndash;4 years of experience in business development, preferably within the healthcare or medical sector</p><p>&middot; Strong communication, negotiation, and relationship-building skills</p><p>&middot; Proven track record in meeting or exceeding business growth targets</p><p>&middot; Must have native English fluency (Spoken and written) and be an Arabic Speaker.</p><p>&middot; Prior experience in the UAE market is mandatory.</p><p>Job Type: Full-time</p><p>Language:</p><ul><li>Native English (Required)</li><li>Native Arabic (Required)</li></ul><p>Work Location: In person</p>

Business Development Officer

Nord Anglia Education

<p></p><div><div><div><div><div><b>Job Posting Date: </b>1 Jun 2026
</div></div></div></div><div><div><div><div><b>Location:
</b>Abu Dhabi, AE
</div></div></div></div><div><div><div><div><b>Job ID: </b>9629
</div></div></div></div><div><div><div><div><b>School: </b>The British International School Abu Dhabi
</div></div></div></div><div><div><div><div><b>Company: </b>Nord Anglia Education<br>
</div></div></div></div><div></div><div><div><div><div><div><b>Admissions Officer</b></div><br>
<div></div>
<div>
The British International School Abu Dhabi is looking to appoint an Admissions Officer to join a well-established, supportive team in a highly successful school.</div><br>
<div></div>
<div>
The closing date for applications is 21st June 2026.</div><br>
<div></div>
<div><b>
About the Role</b></div><br>
<div></div>
<div>
As Admissions Officer, you will be the first point of contact for prospective families. You'll play a key role in guiding them through the admissions journey, from initial inquiry to enrolment and onboarding. Your goal will be to provide a warm, professional and personalised experience for every family, ensuring each interaction reflects our school&rsquo;s values and high standards.</div><br>
<div></div>
<div><b>
Key Responsibilities</b></div>
<ul><li>Respond to enquiries from prospective parents within 24 hours.</li></ul>
<ul><li>Coordinate all aspects of school visits and trial days.</li></ul>
<ul><li>Guide families through the application and enrolment process.</li></ul>
<ul><li>Prepare offer letters and manage acceptances, forms, payments, and onboarding.</li></ul>
<ul><li>Maintain accurate records and manage admissions data and reports.</li></ul>
<ul><li>Ensure a smooth and welcoming transition for new students and families.</li></ul>
<ul><li>Communicate proactively with relocation agencies and prospective families.</li></ul>
<ul><li>Meet key performance indicators for enquiry response, visits, and conversions.</li></ul><br>
<div></div>
<div>
Please click on the following link to access the job description for this vacancy- Admissions Officer Job Description 2026.pdf</div><br>
<div></div>
<div><b>
About Our School</b></div><br>
<div></div>
<div>
The British International School Abu Dhabi is a highly successful, growing school with a committed and inspirational team of teaching professionals at its heart. Our close-knit, supportive team is honoured to be at the centre of our community, educating students aged 3-18, from more than 90 nationalities.</div><br>
<div></div>
<div>
The school was originally opened in 2009 and is now widely recognised as one of the leading schools in the Middle East. The school was internationally recognised by winning awards at the prestigious International School Awards in both 2020 and 2021, the only school in the world to do so.</div><br>
<div></div>
<div>
To learn more about our school, please visit http://www.nordangliaeducation.com/our-schools/abu-dhabi</div><br>
<div></div>
<div>
As an employer, our aim is to create an environment where colleagues are welcomed and are able to bring talents, skills, background and experiences to their roles in an open and inclusive workplace where people from all backgrounds work together with dignity and respect.</div><br>
<div></div>
<div><b>
Selection Process</b></div><br>
<div></div>
<div>
Applicants should submit a CV, letter of application and the details of two professional referees, one of which should be your current Head Teacher/Principal/Line Manager.</div><br>
<div></div>
<div><b>
Safeguarding</b></div><br>
<div></div>
<div>
At Nord Anglia Education we are committed to providing a world-class, safe, happy environment in which children and young people are able to thrive and learn. We are committed to safeguarding and promoting the welfare of all our pupils irrespective of race, ability, religion, gender or culture. All post holders having regular unsupervised contact with children are subject to appropriate national and international vetting procedures including satisfactory criminal record checks from both Country of residence/birth and any Country of residence within the last 10 years.</div></div></div></div></div></div><p></p>

Admissions Officer

<p><b>Job Description:</b></p><p>Working with a number of Departments and Seniors, the role will provide clerical and administrative support to Departmental Managers and assists in coordinating all aspects of daily operations for both Medical and Support Departments. As an operations coordinator, the job holder should be able to resolve problematic situations efficiently and have <i>excellent communication and organizational skills</i>. The role will play a part of the Business Development of the Dental Center till its full growth. Ultimately, an outstanding operations coordinator should be able to ensure the smooth daily operations of the Dental Center.</p><p><b>A. General Services</b></p><ul><li>Oversee the day-to-day operations of the facility with the goal of providing high-quality and efficient dental service to patients. This involves assisting with the daily operations for both Medical and Support.</li><li>Be the designated person to act as the bridge between departments and branches of the center.</li><li>Communicate effectively, professionally, and in a timely manner with both internal and external departments, including both main and branch staff members</li><li>Develop and maintain strong professional relationship with team members and Department Heads, including but not limited to HR Director, Finance Director, IT Director, Licensing Officer, Marketing Director, BD Director, Engineering Manager, OT Manager etc.</li><li>Assume responsibility for coordinating with the GA and OT Manager for any necessary dental surgery preparation.</li><li>Take lead with project management by creating assignments, tracking progress, and resolving issues.</li><li>Observing, reviewing and analyzing processes to identify inefficiencies and areas where improvements could be made</li><li>Performing administrative tasks such as emailing designated personnel from different departments to efficiently solve concerns in daily operations.</li><li>Assist the human resources department with employee complaints and work with other relevant departments to address them.</li><li>Preparing and maintaining operations documents and reports.</li><li>Provide administrative support during audits as required and/or assigned.</li></ul><p><b>B. Business Development</b></p><ul><li>Arrange business meetings with prospective clients (ex: Universities, Schools, Organizations)</li><li>Attend Marketing Events and Campaigns conducted by FDOC or Reem Hospital to represent the Dental Department</li><li>Coordinate with Procurement and Suppliers for Marketing items to be used</li><li>Propose business ideas to improve Brand Reputation and Financial Growth</li></ul><p><b>C. Compliance</b></p><ul><li>Create process controls to ensure all daily operations are aligned and following the processes, policies and regulations of FDOC and Reem Hospital</li><li>Ensure proper documentation and record management of all Administrative and Medical Department</li><li>Adhere to all applicable rules and regulations of DOH and the center</li><li>Ensure confidentiality of employee and patient&rsquo;s information</li><li>Knowledgeable in DOH Rankin Audits and JCIA Accreditation.</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Operations Coordinator

Emirates Link Maltauro Company LLC

<p>We are Hiring!</p><p><b>Safety Officer</b></p><ul><li>Bachelor&rsquo;s degree in safety management, engineering, or a related field preferred.</li><li><b>With 3-5 years of UAE experience in the contracting field.</b></li><li>Preferably willing to join immediately.</li></ul><p>If you're interested in being part of this opportunity, please send your CV with a subject</p><p>&quot;Safety Officer&quot; to: recruitment@emirateslink.ae.</p><p>Work Location: In person</p>

Safety Officer

Al monaliza for general contacting and maintenance

<p>Hiring: HSE Officer &ndash; Abu Dhabi A leading construction company in Abu Dhabi is looking to hire an HSE Officer to join its team. Requirements: <b>Minimum 2 years of experience in construction projects within the UAE </b> NEBOSH certified <b>Good knowledge of health and safety regulations and procedures </b> Ability to monitor site safety requirements and prepare reports <b>Good communication and teamwork skills Job Responsibilities: </b> Monitor and implement health &amp; safety procedures on site <b>Conduct regular inspections and ensure compliance with safety standards </b> Prepare incident and violation reports <b>Conduct toolbox talks and safety awareness sessions for workers Location: Abu Dhabi </b></p><p><b>Please send your CV to: Info@almonaliza.com</b></p><p>Work Location: In person</p>

HSE officer

Explore 136+ Contact center officer in Abu Dhabi this June. Find roles across top companies and apply now to boost your career.