field operations specialist & content creator

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field operations specialist & content creator Jobs in Seattle

social media and content coordinator Jobs in Seattle

social media and content coordinator

content creator

Proliance Surgeons

At Proliance Surgeons our patients come from all walks of life — and so do we. We hire and support people from diverse backgrounds, fostering growth and development to make Proliance a great place to work. Our unique experiences and perspectives help us deliver Exceptional Outcomes, Personally Delivered.
 We are proud to offer a comprehensive and competitive benefit and pay package including health coverage, 401k with match and profit share, PTO and more! For further details regarding Benefits and Washington State Minimum Wage details please visit our careers page at www.proliancesurgeons.com/careers. Compensation during the offer process will be determined based on factors such as compensation structure, experience, qualifications, and internal equity. Be Part of Who We Are!
 
Position Summary
 Under the direction of the Director of Marketing, the Content Creator leads content strategy and production on behalf of Proliance Surgeons.
 This role is responsible for developing, producing, and managing high-quality, engaging digital content across social media, website platforms, and other digital channels to support patient acquisition, referral growth, service line visibility, and brand awareness.
 The Content Creator will oversee content development with a strong focus on Plastic and Reconstructive Surgery and must be comfortable creating and editing surgically graphic content in a professional, compliant, and educational manner. This role combines creative storytelling with technical production skills and digital performance optimization to drive measurable engagement and growth.
 Key Duties and Responsibilities
 The key duties and responsibilities of the Content Creator include, but are not limited to:
 Content Strategy & Development Responsibilities
 <ul>
<li>Develop and execute a comprehensive content strategy aligned with organizational goals and service line priorities</li>
<li>Lead content planning and calendar development for Plastic & Reconstructive Surgery and other key service lines</li>
<li>Collaborate with surgeons and clinical teams to identify compelling patient education topics, procedure highlights, and brand storytelling opportunities</li>
<li>Ensure all content aligns with Proliance brand standards, messaging guidelines, and compliance requirements</li>
<li>Translate complex surgical and medical concepts into accessible, engaging patient-facing content</li>
<li>Maintain sensitivity, professionalism, and ethical standards when producing graphic surgical content</li>
</ul>
Video Production & Multimedia Responsibilities
 <ul>
<li>Plan, film, and edit high-quality video content for social media, website, paid campaigns, and digital advertising</li>
<li>Capture in-clinic and in-operating room (OR) footage, including surgically graphic material, while adhering to HIPAA and consent requirements</li>
<li>Edit video using professional platforms (Adobe Premiere Pro, Final Cut Pro, CapCut, or equivalent)</li>
<li>Develop short-form video content optimized for Instagram Reels, TikTok, Facebook, LinkedIn, and emerging platforms</li>
<li>Produce long-form educational content for website, YouTube, webinars, and digital campaigns</li>
<li>Manage lighting, audio, camera setup, and post-production workflows</li>
<li>Advise on and recommend professional video production equipment (cameras, lighting, audio, stabilization, and editing tools) to ensure high-quality, scalable content capture across care centers</li>
<li>Manage digital media organization and storage, including categorizing and labeling photos and videos within shared drives by procedure type, surgeon, and campaign to ensure accessibility and compliance</li>
</ul>
Social Media & Digital Engagement Responsibilities
 <ul>
<li>Manage and grow social media presence across Instagram, TikTok, Facebook, LinkedIn, and emerging platforms</li>
<li>Create platform-specific content optimized for algorithm performance and engagement</li>
<li>Develop compelling captions, hashtags, and calls-to-action</li>
<li>Monitor engagement, comments, and trends to inform ongoing strategy</li>
<li>Track performance metrics and adjust content to maximize reach, engagement, and conversions</li>
<li>Stay current on platform updates, trends, and best practices</li>
</ul>
Paid Media & Campaign Support
 <ul>
<li>Develop creative assets for paid social media campaigns</li>
<li>Collaborate on paid media strategy and campaign execution</li>
<li>Analyze paid social performance and optimize creative based on data</li>
<li>Support retargeting and digital funnel strategy through content creation</li>
</ul>
Analytics & Performance Optimization
 <ul>
<li>Monitor social media insights, Google Analytics, and other digital reporting platforms</li>
<li>Provide regular performance reports and recommendations to leadership</li>
<li>Use data-driven insights to refine content strategy and maximize ROI</li>
</ul>
Compliance & Risk Management
 <ul>
<li>Ensure HIPAA compliance and proper patient consent for all content</li>
<li>Maintain documentation of media releases and approvals</li>
<li>Work closely with Compliance and leadership when capturing surgical content</li>
<li>Ensure responsible and ethical representation of clinical procedures</li>
</ul>
Education/Experience
 <ul>
<li>Bachelor’s degree in Marketing, Communications, Digital Media, Journalism, Film Production, or equivalent combination of experience and education.</li>
<li>Minimum 3 years of professional content creation experience</li>
<li>Demonstrated experience creating video and digital content across major social media platforms</li>
<li>Experience working in medical, aesthetic, surgical, or healthcare environments strongly preferred</li>
<li>Experience with graphic or surgical content preferred</li>
<li>Paid social media campaign experience required</li>
<li>Website CMS experience preferred</li>
</ul>
Knowledge, Skills and Abilities
 <ul>
<li>Advanced proficiency in video production and editing platforms (Adobe Premiere Pro, Final Cut Pro, CapCut, etc.)</li>
<li>Proficiency in Adobe Creative Cloud (Photoshop, Illustrator, InDesign)</li>
<li>Strong understanding of Instagram, TikTok, Facebook, LinkedIn algorithms and best practices</li>
<li>Experience with social media scheduling and analytics platforms</li>
<li>Understanding of SEO principles and content optimization strategies</li>
<li>Strong storytelling and visual composition skills</li>
<li>Ability to professionally manage and edit surgically graphic content</li>
<li>Strong written communication and copywriting skills</li>
<li>Strong project management and time management skills</li>
<li>Ability to manage multiple initiatives in a fast-paced environment</li>
<li>Analytical mindset with ability to interpret performance data</li>
<li>High attention to detail and brand integrity</li>
<li>Professional demeanor when working with physicians and clinical teams</li>
<li>Adherence to safety, confidentiality, risk management, and HIPAA requirements</li>
<li>Self-motivated and comfortable working independently</li>
</ul>
Work Environment/Physical Demands
 The work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.

Content Creator

RUSH SPORTS

Are you looking for a summer part-time job in Seattle and prefer working outside when the sun is shining? Then join RUSH Sports LLC to help with its grass volleyball leagues and tournaments. We coordinate some of the largest grass volleyball tournaments and leagues in Seattle with a focus on the LGBTQ+ community.We are looking for someone that can help with league and tournament operations. No prior volleyball experience required but desired. We can teach you how to set up the volleyball nets and the rules of the game. Are you experienced producing reels, Tik Toks, or videos? While not required, we will prioritize applicants who can help with media creation. Help us capture the unique moments and energy produced during our volleyball events.Key Responsibilities1. Field Operations<ul><li>Equipment Setup: Lead the assembly of grass volleyball net systems</li><li>Safety Checks: Monitor field conditions to ensure a safe playing environment.</li><li>Tear Down: Efficiently pack and organize gear post-event to maintain equipment longevity.</li><li>Monitor: Ensure players are entering their scores on the Volleyballlife website after their games</li></ul>2. Content Creation &amp; Strategy<ul><li>Shoot &amp; Edit: Produce high-quality, engaging vertical video (Reels/TikToks) and/or long-form YouTube content.</li><li>Trend Spotting: Stay ahead of social media trends, sounds, and challenges to keep our brand relevant.</li><li>Storytelling: Capture the &quot;vibe&quot; of the tournament&mdash;from epic spikes and diving saves to the behind-the-scenes culture.</li><li>Management: Handle basic posting schedules and engage with our community in the comments.</li></ul>Qualifications<ul><li>The Muscle: Ability to lift up to 35 lbs and work outdoors in various weather conditions.</li><li>The Knowledge: Previous experience playing or working in volleyball is a massive plus.</li><li>The Eye: Previous experience doing video work (TikTok, Reels, or YouTube) and having an understanding of trends, pacing, transitions is a massive plus.</li><li>The Vibe: You are social and know how to best interact with the LGBTQ+ and other communities. You bring a positive attitude and know you can help grow our brand and social media presence.</li></ul>Pay and Benefits<ul><li>$25 per hour</li><li>Free registration at one of RUSH&rsquo;s Volleyball Tournaments</li><li>Opportunity to grow with the company</li></ul>Hours and Location<ul><li>Start date of June 2, 2026 or earlier</li><li>Expect to work Tuesdays and Wednesdays evenings and six or more Saturdays or Sundays between June-August</li><li>Leagues are at Jimi Hendrix Park in Seattle and tournament locations vary (e.g. Greenlake and Judkins Park)</li></ul>Why Join Us?&quot;We work where people play.&quot;Expect to be at parks with several fun volleyball players who are eager to bump, set, and spike!How to Apply: Visit www.rushvolley.comFor questions, contact Will Suarez, RUSH Director, atPay: $25.00 per hourBenefits:<ul><li>Employee discount</li></ul>Work Location: In person

Field Operations Specialist & Content Creator

Big Whale Consignment

Are you passionate about content creation and social media? We&rsquo;re looking for a Social Media and Content Creator Associate to join our team and gain hands-on experience in filming, editing, and creating social media content!About us:With over 45k followers on Instagram, we&rsquo;re actively expanding our presence on TikTok and looking for an intern to help us grow and engage with our audience across both platforms by working with us on content creation. This is a great opportunity to work with a growing brand while gaining experience in both Instagram and TikTok content creation strategies We are a vintage shop with a makers market attached, working with over 120 artists and promoting the space as well as their work. KeyResponsibilities: <ul><li>Film and edit engaging videos for social media platforms according to our video formulas and structures.</li><li>Assist with content creation, planning, and scheduling</li><li>Collaborate with the team on creative strategies</li><li>Help look into the performance of content and make recommendations to iterate</li></ul>What You&rsquo;ll Gain: <ul><li>Real-world experience in video production and social media marketing</li><li>A portfolio of work to showcase your skills</li><li>A chance to collaborate with a creative and dynamic team</li><li>Possible Networking opportunities in the industry</li></ul>Ideal Candidate:<ul><li>1-2 years experience in producing short form videos</li><li>Passionate about social media and digital content</li><li>Comfortable with video editing software, we will train</li><li>Eager to learn and take initiative</li><li>Detail-oriented and organized</li><li>Reliable and punctual</li><li>$29 per hour and 6 hours per week. Flexible Schedule, we will work with you on day and time.</li></ul>To Apply:<ul><li>Send us your resume (Email: BWCSeattle@gmail.com) and 3 examples of your work. Please do not inquire about the position at the shop.We can&rsquo;t wait to see your creativity!</li></ul>Job Type: Part-timePay: From $29.00 per hourShift:<ul><li>Day shift</li></ul>Work Location: In person

Social Media and Content Coordinator

Knifecat Creative

## OverviewWe are seeking creative Content Creators/Videographers located in Seattle, WA to join our team. This role involves producing engaging video content for various social media platforms.***MUST HAVE EXPERIENCE FILMING CONTENT*** PLEASE INCLUDE ANY EXAMPLES TO PREVIOUS CONTENT CREATION/FILMING WORK***Payment is a flat rate of $75 per video. Filming only. No editing required. Filming includes interviewing small business owners and capturing b-roll of their business for short-form video content.The ideal candidate is a self-starter with a passion for storytelling, a keen eye for film, with the ability to discern what looks good on camera and create visually interesting content. ***PLEASE INCLUDE ANY EXAMPLES TO PREVIOUS CONTENT CREATION/FILMING WORK***## Duties- Film high-quality videos for social media platforms. No editing required.- Collaborate with local small businesses to create promotional videos that showcase their products, services, and stories.- Conduct and film interviews with strangers, business owners, and other relevant individuals to create compelling and authentic content.## Requirements- Proficiency in content creation/filming.- Excellent communication and interpersonal skills, with the ability to conduct interviews and connect with diverse individuals.- Ability to work independently and take direction.- Must own iPhone 11 or newer model or comparable smartphone with camera.- Must have the ability to upload footage to Google Drive.- Must own or have access to wireless lav mics for smartphone.Payment is a flat rate of $75 per video. Filming only. No editing required. Filming includes interviewing small business owners and capturing b-roll of their business for short-form video content.NOTE: This is a contractor position and more like a side hustle for those looking for a little extra cash on the side. It is not part/full-time.Job Types: Contract, FreelancePay: $37.50 - $75.00 per hourBenefits:<ul><li>Flexible schedule</li></ul>Work Location: Remote

Videographer (Seattle, WA)

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2>
We are seeking a talented, highly motivated, business development leader to engage with onsite marketing teams and F2 special projects to drive visibility and adoption of F2 products on Amazon. This role will be responsible for directly managing content campaigns, talent partnerships and representing the needs of these partners across our department. This role will also be highly focused on translating IRL events onsite, thus experience working with onsite marketing leads is a plus. As an F2 Special Projects Manager for Amazon Fashion, Sports and Outdoors, you will influence and build upon the success we have had with existing properties and talent to drive revenue, new customers and collaborative opportunities with Amazon&rsquo;s strategic businesses and programs (ex. AWS, Ads). Using your deep knowledge of talent partnerships and social campaigns and a solution-oriented mindset you will collaborate with and influence our product teams to develop innovative integrations which help unlock new opportunities for Amazon. 
 
Key job responsibilities 
Own Content Strategy and Execution 
Develop and execute integrated content campaigns that drive measurable revenue growth and new customer acquisition across Fashion, Sports, and Outdoors. Define campaign objectives, success metrics, and optimization strategies. Deliver quarterly business reviews demonstrating ROI and impact on key business metrics. 
 
Build and Scale Talent Partnerships 
Source, negotiate, and activate strategic talent partnerships that expand F2's reach into new customer segments. Own the full partnership lifecycle from identification through contract execution and performance measurement. Establish repeatable frameworks for evaluating partnership opportunities and measuring creator impact. 
 
Translate Physical Events to Digital Experiences 
Design and implement strategies that convert IRL event momentum into sustained onsite engagement. Partner with marketing leads to create integrated experiences that bridge physical and digital touchpoints. Own the measurement framework that connects event participation to customer behavior and sales. 
 
Drive Cross-Business Revenue Opportunities 
Identify and close collaborative deals with AWS, Ads, and other strategic Amazon businesses. Build business cases that demonstrate mutual value creation. Own relationship management and quarterly goal-setting with partner teams. 
 
Influence Product Roadmap 
Advocate for partner and customer needs in product development discussions. Propose and pressure-test new integration concepts that unlock revenue opportunities. Translate market insights into actionable product requirements that drive adoption.<h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>5+ years of professional non-internship marketing experience</li><li>Experience using data and metrics to drive improvements</li><li>Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)</li><li>Experience building, executing and scaling cross-functional programs or marketing campaigns from concept to completion</li><li>Experience managing and measuring marketing performance in various channels</li><li>Bachelor's degree or equivalent</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Experience managing external partners to develop marketing programs</li><li>Experience presenting ideas to various levels of an organization to gain support for initiatives</li><li>Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices</li><li>Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, NY, New York City - 120,000.00 - 179,600.00 USD annually 
USA, NY, New york city - 120,000.00 - 179,600.00 USD annually 
USA, WA, SEATTLE - 109,100.00 - 160,000.00 USD annually 
USA, WA, Seattle - 109,100.00 - 160,000.00 USD annually</div>

Product Marketing Manager, Fashion & Fitness

LawnStarter

About LawnStarter LawnStarter is the nation's leading on-demand marketplace for lawn care and outdoor services, with over $100M in annual bookings. We connect homeowners with vetted local service professionals (Pros) who handle everything from weekly mowing to pool cleaning. We're profitable, growing 30%+ YoY, and expanding beyond lawn care to become the one-stop shop for all outdoor home services. About Pro Experience Our marketplace runs on supply. We have 10,000+ active Pros across the country, and their engagement, quality, and retention directly determine whether we can capture demand and grow. Right now, the supply is fragile, roughly 60% of onboarded Pros never complete a first job, and we're losing millions of dollars in annual revenue because we don't have enough Pros in the right places. The Pro Experience function exists to close that gap. This is the team that most deeply understands what Pros experience, what they need to succeed, and what makes them stay, and translates that understanding into communications, programs, and internal advocacy that move supply metrics. The Role You'll own how LawnStarter communicates with Pros, across every touchpoint, across the full lifecycle, with a clear goal: more Pros succeeding on the platform. Today, most Pros experience LawnStarter as a job board, work comes in, they do it, they get paid. You'll change that. You're building the communications experience that makes Pros feel like LawnStarter is invested in their success: a platform that helps them grow their business, get better at their craft, and earn more over time. That's the brand you're building, not for homeowners, but for the 10,000+ small business owners who power the marketplace. This isn't a traditional CRM role or a brand role. It's supply-side product marketing. You're designing the communications experience that keeps our supply base activated, informed, motivated, and growing. That means owning the strategy for Pro-facing communications across in-product messaging, community, help content, incentive programs, and internal Pro advocacy with execution support from cross-functional partners. What makes this role different: - The timing is right. We're profitable and growing 30%+ YoY. Bettermode is our community, incentives, and training hub for Pros. And we've built Brain, an internal knowledge system powered by AI that accelerates how we research, build, and ship. The pieces are in place, what's missing is the strategic and hard working owner who connects them into a coherent Pro experience. - You're building the infrastructure. There's no documented Pro positioning statement, no messaging playbook to inherit. You'll design the processes, not just run them. - Your north star is supply, not engagement. Open rates and community posts are proxies. The real question is: are more Pros completing their first job? Are they active at 30, 60, 90 days? Are high-quality pros churning? Are they succeeding? - You'll be the internal voice of the Pro. Product, Ops, and Support will come to you when they need to understand how Pros will react to something. You'll push back when the company is about to do something that will land wrong. What You'll Own - In-product messaging: Partner with Product to design and maintain the system for Pro-facing in-app communications, communicating platform changes, incentives, and performance data at the right moments in the Pro journey. - Community, upskilling &amp; brand voice: Pro community building in Bettermode, which includes engagement strategy, content cadence, and the tone of voice for all Pro-facing communications. Pros are small business owners, not gig workers, the voice should reflect that. Define the vision for Pro Academy (training, upskilling, potential partnerships like Greenius); work with partners on content production and delivery. - Pro help content: Strategy for the knowledge base, FAQs, and how-to content that let Pros find answers without contacting support. Work with PMs on help content for feature launches and platform changes. Measure success by deflection, not just views. - Internal Pro advocacy: Own the Pro listening system, interviews, call reviews, Bettermode monitoring, support trend analysis, and route insights to product, ops, and support in ways that drive actual decisions. - Gamification &amp; incentive programs: Own how challenges, badges, and tier-based incentive programs are communicated to Pros across the full lifecycle, from early activation through long-term retention. Product and Data design the incentive structures; you ensure Pros understand, engage with, and are motivated by them. Problems to Solve 60% of onboarded Pros never complete a first job. They sign up, complete onboarding (often same-day), enter the Intro tier, and then disappear. The supply math is stark: of every 30 Pro leads acquired, only 1 becomes a valuable active Pro. This is the single biggest supply lever available, and it's currently unowned. Pro communications are fragmented. In-product messaging, email sequences, Bettermode posts, and help articles are managed across three different teams with no unified voice or strategy. Pros get inconsistent signals about how the platform works, what they should do next, and what the rules are. That inconsistency erodes trust. Pro feedback doesn't flow back to decisions. We hear from Pros constantly, through support tickets, community posts, NPS surveys, direct calls. But there's no systematic process for capturing, synthesizing, and routing those insights to decision-makers. High-value Pros eventually build their own businesses, and we lose them. Our best Pros reach the highest tiers, build strong customer relationships, and develop recurring revenue. At some point, the calculus shifts: they have enough of their own customers that the platform's value proposition needs to be actively reinforced. Right now, no one owns the communications that make the case for why high-performing Pros should stay and grow with us. This is the hardest retention problem in the role, and it starts with understanding what these Pros actually need to hear. What Success Looks Like (Year 1) - More onboarded Pros complete their first job Significant improvement (5+ percentage points) in 30-day activation rate. - Pros sentiment is measurably improving. You&rsquo;ve established the baseline and can show the trend. Requirements Who You Are You've developed genuine expertise on a supply-side or creator-side user segment by listening directly. Not from dashboards, from conversations, call reviews, community participation, and direct contact. You can name something specific you learned that surprised you and used it to change something internally. This is the most important thing you'll bring to this role. This is unlikely to be a good fit if your &quot;user expertise&quot; is primarily quantitative, data matters, but this role requires knowing things that don't show up in a funnel. You write for real people, not for corporate approval. Your Pro-facing copy is clear, warm, and direct, not full of platform jargon or hollow encouragement. You know the difference between a message that earns attention and one that gets scrolled past, and you have examples you're proud of. This is unlikely to be a good fit if your writing background is primarily internal documents, executive summaries, or B2B content. You connect communications to outcomes. You don't measure success by sends or opens, you ask whether behavior changed. You can trace a message or sequence back to a supply outcome, or explain why you can't yet and what you'd need to measure it. This is unlikely to be a good fit if your analytics stop at engagement metrics. You influence without authority. Your impact runs through Product, Ops, and Support, teams you don't control. You're comfortable building the case, presenting the data, and making it easy for partners to say yes. You've changed how a team made a decision by surfacing insights they didn't have. This is unlikely to be a good fit if you need direct control over execution to feel accountable for outcomes. You build from scratch. No playbook, no existing systems, no defined lanes. You'll design the processes, not just run them. That's energizing to you, not stressful. This is unlikely to be a good fit if you thrive in mature, well-documented environments with established workflows. AI-native. You've used AI tools to scale content creation, synthesize qualitative feedback, or automate communications workflows, and you can show the output. You experiment and iterate, not just prompt. This is unlikely to be a good fit if you treat AI as a novelty or use it only for the occasional first draft. This Role Is NOT - A CRM execution role. Lifecycle comms are part of the picture, but you're also owning in-product messaging, community, help content, gamification, and internal advocacy. Pure email/SMS management is a fraction of the job. - A homeowner marketing role. This is supply-side. You're communicating with Pros, not customers. If your experience is primarily consumer acquisition or B2C retention, you'd be switching contexts significantly. - A product management role. You'll partner with Product and influence the Pro App roadmap through data and advocacy, but you don't own it. - A people management role. This is a senior IC position. Broad scope and cross-functional influence, but no direct reports. Benefits - Base salary: $120k-$150k - Equity: Stock options, Pro supply is one of the most critical levers in the business, and the person who owns how we communicate with that supply is investing in company value directly - Healthcare: Medical, dental, and vision coverage - Location: Fully remote (US-based), this role requires deep qualitative work, direct Pro listening, and async cross-functional collaboration; remote works because outputs are measured, not hours - PTO: Flexible time off policy LawnStarter provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. We comply with applicable state and local laws governing nondiscrimination in employment.

Senior Product Marketing Manager, Pro Experience

Trupanion

<div>Company Description 
Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves. 
Job Description 
Are you a Social Media visionary passionate about building brands and community through compelling content, authentic storytelling, and dedicated member engagement? Are you an experienced social strategist and content leader with a proven ability to use data, insights, and innovation to architect a social strategy that earns attention, builds trust, and drives measurable business results? Do you thrive on collaboration, experimentation, and bringing bold new approaches to life across an entire social ecosystem &mdash; from organic content to influencer partnerships to reputation management? Bonus points if you're maybe, just a little bit, pet obsessed.
As the Director of Social Media, you'll own the vision, strategy, and execution across all organic social channels, user-generated content (UGC), influencer marketing, social member engagement, and brand reputation management. You'll bring deep expertise in building social programs that are both creatively ambitious and business-accountable &mdash; and you know how to lead teams that do the same.
In this role, you'll serve as the senior social leader for an exceptional team of content creators, social engagement specialists, influencer managers, and brand reputation managers. This team is the voice of Trupanion across owned and earned platforms &mdash; creating, curating, and protecting a brand presence that resonates with pet-loving members, prospective customers, and the veterinary, breeder, and shelter community alike.
You'll partner with senior leaders across Marketing, Product, and Customer Experience to build and sustain a brand voice that drives awareness, engagement, trust, and long-term loyalty. The ideal candidate is a bold communicator, a creative and strategic thinker, and a people-first leader who thrives in a fast-moving, high-growth environment.
This position is open to candidates in the Seattle area. You will have a hybrid remote/in-office schedule where you will work from our casual, pet-friendly office at least 3 days a week.
Responsibilities
Social Media Strategy &amp; Content<ul><li>
Own and evolve a comprehensive organic social media strategy &mdash; spanning proactive programming, reactive engagement, and always-on content &mdash; that drives brand awareness, audience growth, and community building across all platforms</li><li>
Develop and maintain an integrated editorial calendar of campaigns, activations, and evergreen content that speaks to multiple audiences, including pet parents, prospective members, and the veterinary community</li><li>
Champion hands-on creative direction for compelling stories about pet insurance, the Trupanion difference, and the importance of protecting the pets people love and care for</li><li>
Extend brand visibility, voice consistency, and thought leadership across all social platforms and cultural conversations</li></ul>
UGC (User-Generated Content)<ul><li>
Build and scale a UGC strategy that identifies, curates, and amplifies authentic member and pet stories across owned social channels</li><li>
Develop clear guidelines and workflows for rights management, content sourcing, and UGC integration into broader campaigns</li><li>
Partner with Paid Media to leverage high-performing UGC for social advertising and performance campaigns</li></ul>
Influencer Marketing<ul><li>
Lead the development and execution of an influencer marketing program, including strategy, partner identification, contract negotiation, briefing, content approval, and performance reporting</li><li>
Cultivate a tiered influencer network spanning macro, micro, and nano creators within the pet, veterinary, and lifestyle spaces</li><li>
Ensure influencer partnerships are authentic, brand-aligned, and measurable against business objectives</li></ul>
Social Member Engagement<ul><li>
Set the standard for how Trupanion shows up for its community &mdash; establishing response frameworks, tone guidelines, and escalation protocols for daily social engagement</li><li>
Lead a team responsible for monitoring and engaging across owned channels, rating and review sites, and community conversations &mdash; ensuring every member interaction reflects the Trupanion brand at its best</li><li>
Develop proactive engagement programs that deepen relationships with current members and foster advocacy and loyalty</li></ul>
Reputation Management<ul><li>
Serve as the senior leader for social brand reputation, owning the strategy for monitoring, responding to, and proactively managing Trupanion's online presence</li><li>
Establish crisis communication protocols and partner with Legal, PR, and Customer Experience to manage sensitive or high-visibility situations with speed and care</li><li>
Track and report on brand sentiment trends, identifying risks and opportunities to protect and strengthen Trupanion's reputation</li></ul>
Leadership &amp; Cross-Functional Partnership<ul><li>
Lead, coach, and grow a high-performing, multi-disciplinary social team &mdash; setting clear goals, developing talent, and building a culture of creativity, accountability, and continuous learning</li><li>
Collaborate closely with Paid Media, Brand &amp; Marketing, Partnerships, and Customer Experience teams to develop fully integrated campaigns and a cohesive content ecosystem</li><li>
Set and manage performance goals, reporting cadences, and KPI frameworks across reach, engagement, sentiment, influencer ROI, and UGC performance &mdash; with insights that inform broader Marketing strategy</li><li>
Actively monitor competitors, platform trends, and the evolving social landscape to identify emerging opportunities and keep Trupanion ahead of the curve</li><li>
Serve as an internal authority and advocate for social media best practices, audience insights, and the business value of a best-in-class social program</li></ul>
Qualifications<ul><li>
10+ years of social media strategy and management experience, with demonstrated results growing audience, engagement, and brand equity through integrated social programs</li><li>
4+ years in a senior people leadership role, managing and developing multi-functional teams</li><li>
Proven experience leading influencer marketing programs from strategy through execution and measurement</li><li>
Demonstrated success managing brand reputation and navigating social crises with composure and sound judgment</li><li>
Experience developing and scaling UGC programs as part of a broader content and brand strategy</li><li>
Track record of setting, hitting, and clearly communicating the business value of social KPIs to senior leadership</li></ul>
Skills<ul><li>
Exceptional copywriting and editorial judgment, with a history of hands-on content creation and creative direction</li><li>
Deep fluency in social media platforms, trends, and analytics; proficiency with social media management and listening tools (Sprinklr experience a strong plus)</li><li>
Strong data literacy &mdash; comfortable building reporting frameworks, drawing insights, and translating metrics into strategic recommendations</li><li>
Confident and collaborative leader with outstanding communication skills and a proven ability to influence cross-functionally</li><li>
Proactive problem-solver and creative thinker who thrives in fast-paced, ambiguous environments</li><li>
Genuine love of pets and an instinct for what makes pet-owning audiences tick (and laugh)</li></ul>
Compensation<ul><li>
The base salary range for this position is $145,000 - $175,000 on a full-time schedule.</li><li>
Along with base salary, Trupanion employees may be eligible for monthly bonuses.</li><li>
We want all employees to be invested in Trupanion&rsquo;s success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.</li></ul> 

Additional Information<div></div> 
Benefits and Perks:<ul><li>
Full medical, dental, and vision benefits at no cost to the employee</li><li>
Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)</li><li>
Five-week sabbatical after five years of employment</li><li>
Open, casual, pet-friendly, and fun office environment</li><li>
Free medical health insurance for your pet (1 dog or cat)</li><li>
Paid time off to volunteer at nonprofit organizations</li><li>
Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.</li></ul>
For more information about Trupanion, visit https://trupanion.com/about
Learn more about how Trupanion has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch?v=vdWZ4KHiPTQ
Trupanion is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.
We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.</div>

Director, Social Media

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