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content quality assurance qa specialist

MTBC CareCloud

Job Summary We are seeking a Content QA Specialist with strong knowledge of medical and healthcare terminology to review and ensure the accuracy, quality, and compliance of healthcare-related content before publication.Key Responsibilities<ul><li>Review and proofread healthcare and medical content including blogs, ebooks, whitepapers, landing pages, and website copy.</li><li>Ensure accuracy of medical terminology, facts, statistics, and references used in the content.</li><li>Check grammar, spelling, readability, and clarity of content.</li><li>Ensure all content follows brand voice, editorial guidelines, and SEO best practices.</li><li>Verify sources and references for credibility.</li><li>Collaborate with writers and marketing teams to improve content quality.</li><li>Identify inaccuracies or inconsistencies and provide feedback for corrections.</li></ul>Requirements<ul><li>2&ndash;3 years of experience in content editing, proofreading, or quality assurance.</li><li>Strong knowledge of medical and healthcare terminology.</li><li>Excellent grammar, editing, and proofreading skills.</li><li>Familiarity with SEO content guidelines and digital publishing standards.</li><li>Strong attention to detail and analytical skills.</li></ul>Job Type: Full-timeWork Location: In person

Content Quality Assurance (QA) Specialist

Virtelligence

Islamabad, Pakistan Company: Virtelligence Full-Time | Onsite Night Shift (US Market Hours)About VirtelligenceVirtelligence is a growing US healthcare outsourcing company delivering end-to-end Medical Billing and Revenue Cycle Management (RCM) services. We are looking for an experienced and analytical QA Specialist to ensure accuracy, compliance, and quality across our RCM operations.Position OverviewThe QA Specialist will be responsible for auditing claims, monitoring performance metrics, and ensuring compliance with US healthcare billing standards and HIPAA regulations.Key Responsibilities<ul><li>Audit claims before submission to ensure accuracy and completeness</li><li>Track error rates and identify recurring patterns</li><li>Provide feedback, coaching, and retraining to RCM team members</li><li>Ensure compliance with billing policies, payer guidelines, and HIPAA standards</li><li>Generate QA performance reports for management</li><li>Work closely with Coding, AR, Charge Entry, and Verification teams to improve quality</li></ul>Requirements✔ 2+ years of RCM / Medical Billing quality assurance experience (US market preferred) ✔ Strong analytical and detail-oriented mindset ✔ Excellent reporting and documentation skills ✔ Knowledge of US healthcare compliance and HIPAA standards ✔ Strong communication skills ✔ Willingness to work in Night Shift (US time zone)Why Join Virtelligence?<ul><li>Competitive salary package</li><li>Growth opportunities in US healthcare operations</li><li>Leadership exposure within RCM structure</li><li>Professional and performance-driven environment</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs120,000.00 per monthWork Location: In person

QA Specialist (Quality Assurance – RCM)

Abacus Outsourcing

Company DescriptionAbacus has been delivering advanced business solutions for over 35 years, enabling organisations to realise their full potential. Our solutions are driven by a convergence of modern business practices and cutting-edge technologies. We strongly believe in collaborative partnerships with our clients to deliver measurable and sustainable results.Job Title: QA ExecutiveLocation: IslamabadSalary Range: 80k to 100kJob SummaryWe are seeking a competent and detail-orientated QA Executive to ensure compliance with quality standards while enhancing employee performance through structured monitoring, coaching, training, and continuous improvement initiatives.Key ResponsibilitiesMonitor and evaluate agent performance through call and chat audits in line with defined quality standardsConduct detailed quality assessments and provide structured feedback to improve individual and team performanceDesign, develop, and deliver training programs for new hires and existing employeesConduct refresher sessions to address identified quality gaps and skill deficienciesDevelop and maintain training materials, quality frameworks, SOPs, and Performance Improvement Plans (PIPs)Track and analyze quality metrics, KPIs, and training effectiveness using performance dataCollaborate closely with Operations to align quality benchmarks with business objectivesFacilitate calibration sessions to ensure consistency and fairness in performance evaluationsIdentify trends and recommend process improvement initiatives based on quality insightsMaintain accurate documentation of audits, coaching sessions, and training activitiesRequired Skills &amp; CompetenciesStrong knowledge of quality assurance methodologies and performance evaluation techniquesExpertise in training design and deliveryExcellent analytical and problem-solving abilitiesStrong communication and coaching skillsEffective stakeholder management and interpersonal skillsProficiency in MS Office (Excel, PowerPoint, Word)Hands-on experience with CRM systems and quality monitoring toolsQualifications &amp; RequirementsBachelor&rsquo;s degree (14 Years minimum)3 years of experience in quality assurance, training, or customer service operations, including at least 1 year of leadership experience in QA/operations. (BPO experience preferred)Strong understanding of call center quality frameworks and KPIsBenefits:Medical CoverageCareer Growth &amp; Development OpportunitiesProfessional Learning EnvironmentJob Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Quality Assurance-Executive

Win Win Marketing & Developers SMC Pvt. Ltd

Job DescriptionPosition: QA Officer (CRM &amp; Sales Quality) Department: Sales &amp; MarketingJob SummaryThe QA Officer will be responsible for maintaining the quality assurance standards of the sales process and monitoring all activities through the CRM system. The role ensures that leads are handled efficiently, sales teams follow defined procedures, response time standards are maintained, and all calls and transactions comply with company policies.The QA Officer will work closely with Sales Executives, Lead Qualifiers, Closers, Team Leaders, and CRM Monitoring staff to maintain a transparent and efficient lead management process.Key Responsibilities1. CRM Monitoring &amp; Lead Management<ul><li>Monitor lead distribution and ensure leads are assigned to the correct sales executives.</li><li>Ensure that initial lead response is made within the defined time (e.g., 15 minutes).</li><li>Track undialed or ignored leads and ensure timely reassignment.</li><li>Verify that sales staff properly update lead status in the CRM system.</li><li>Maintain CRM data accuracy and ensure proper documentation of all sales activities.</li></ul>2. Call Quality Assurance<ul><li>Conduct random call recording reviews of sales staff.</li><li>Evaluate call quality based on company communication standards.</li><li>Ensure proper customer engagement, product knowledge, and professional communication.</li><li>Provide feedback to Team Leaders for improvement of sales staff performance.</li></ul>3. Sales Process Compliance<ul><li>Ensure sales teams follow the defined sales workflow stages:</li><li>Lead contact</li><li>Lead qualification</li><li>Visit scheduling</li><li>Deal negotiation</li><li>Booking confirmation</li><li>Verify that all required steps are completed before the deal moves to the next stage.</li></ul>4. Pre-Closing Verification<ul><li>Perform deal verification before final approval.</li><li>Review call recordings related to mature deals.</li><li>Verify negotiation process and documentation accuracy.</li><li>Confirm compliance with pricing, discount approvals, and company policies.</li></ul>5. Reporting &amp; Performance Analysis<ul><li>Prepare daily and weekly, monthly CRM performance reports.</li><li>Highlight delays in lead response, missed follow-ups, or CRM update issues.</li><li>Identify process gaps and suggest improvements in sales workflow.</li><li>Maintain records of warnings, quality issues, and improvement actions.</li></ul>6. Sales Coordination &amp; Process Improvement<ul><li>Work closely with the Sales Team and CRM Monitoring staff to create a clear roadmap for CRM usage.</li><li>Support management in developing SOPs and quality standards for lead management.</li><li>Ensure smooth coordination between Sales Executives, Lead Qualifiers, Closers, and Management.</li></ul>Key Performance Indicators (KPIs)<ul><li>Lead response time compliance</li><li>CRM data accuracy</li><li>Call quality score</li><li>Sales process compliance rate</li><li>Number of verified deals before closing</li><li>Reduction in lead wastage</li></ul>Required Skills &amp; Qualifications<ul><li>Master or Bachelor's degree in Business Administration, Marketing, or related field.</li><li>2&ndash;4 years of experience in CRM management or Quality Assurance, preferably in Real Estate.</li><li>Strong understanding of sales pipelines and lead management systems.</li><li>Experience with CRM software</li><li>Excellent analytical and reporting skills.</li><li>Strong communication and coordination abilities.</li></ul>Preferred Skills<ul><li>Experience in sales call auditing.</li><li>Ability to design sales process SOPs.</li><li>Knowledge of lead management and conversion tracking</li></ul>Pay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Quality Assurance Officer (QA)

HRPSP - Your Strategic HR Partner

Job Opportunity &mdash; Supervisor (Quality Assurance) Locations: IslamabadSalary Range: PKR 55,000We are looking for a dynamic and experienced professional to join our team as a Supervisor &ndash; Quality Assurance. The ideal candidate will have strong technical expertise in FTTH along with proven leadership skills to manage field operations and ensure quality service delivery.Key Responsibilities:<ul><li>Lead and manage FTTH field teams to ensure timely and high-quality deployment</li><li>Monitor and enhance quality standards across installations and maintenance activities</li><li>Conduct regular quality audits and ensure compliance with SOPs and company standards</li><li>Coordinate with planning, deployment and vendor teams to meet project timelines and SLAs</li><li>Troubleshoot and resolve complex fiber-related issues escalated from field teams</li><li>Maintain QA reports, checklists, and performance scorecards</li><li>Liaise with relevant authorities to resolve Right of Way (ROW) issues</li><li>Ensure compliance with health, safety, and operational guidelines</li><li>Prepare progress reports, maintain documentation, and track KPIs</li><li>Drive continuous improvement to enhance customer experience and operational efficiency</li></ul>Requirements:<ul><li>Minimum DAE Qualification in Electrical, Electronics, Telecom or related field</li><li>1&ndash;2 years of experience in FTTH, specifically in Quality, Deployment or Field Operations</li><li>Strong technical knowledge of FTTH (fiber splicing, OLT/ONT, troubleshooting)</li><li>Excellent leadership, communication, and problem-solving abilities</li></ul>Job Type: Full-timePay: Rs55,000.00 per monthWork Location: In person

Supervisor (Quality Assurance)

Proteus Technologies (SMC-PVT) LTD

Company Description:Our company Proteus Technologies (SMC-PVT) Limited, located in Gulberg Greens, Islamabad, specialize in providing a wide range of services, including Web Development, Product Development, Digital Marketing, Email Marketing, Business Development, Content Writing, SEO, 2D/3D Animations, Graphic Designing, and UI/UX Design. Our mission is to empower projects and products to thrive through innovative tech solutions, driving our clients&rsquo; success in the digital world.Our office timings are 09:00 AM to 06:00 PM.Our Work Culture:Picture this: a team that feels more like friends than coworkers. That&rsquo;s us! We&rsquo;re a group of fun-loving people who thrive on collaboration, creativity, and positive energy. High-fives are our favourite form of communication, and laughter is the soundtrack of our office.If you think you&rsquo;d be a great fit, we&rsquo;d love to see your resume!The Role:As a Junior Motion Graphics Designer &amp; Video Editor, you will play a key role in bringing our creative vision to life. This role is ideal for someone with a blend of artistic talent and technical expertise in video animation and production. You will help create engaging animations and graphics that captivate audiences and enhance our visual storytelling. The ideal candidate will have knowledge of animation and graphic design tools, collaborating closely with our marketing and content teams to produce good quality visual content.Key Responsibilities:<ul><li>Assist in designing and creating animations and video graphics for various projects, including marketing campaigns, social media content, and promotional videos.</li><li>Support the design team in preparing digital material when needed.</li><li>Edit raw video footage into polished, professional outputs.</li><li>Work with a wide range of media and graphic design software like Adobe suite</li><li>Perform QA checks on designs for errors.</li><li>Implement feedback and changes as directed.</li><li>Assist in creating visualizations that convey accurate messaging for the project.</li><li>Collaborate with the marketing and content teams to help conceptualize and execute visually compelling storytelling through animations and video graphics.</li><li>Edit and enhance video footage under supervision to create polished and professional final products.</li><li>Stay updated with the latest trends and technologies in animation and video production to continuously improve the quality and effectiveness of our visual content.</li></ul>Requirements:<ul><li>1 to 2 years of hands-on experience in video creation.</li><li>Deep understanding of video formats, codecs, compression techniques, color correction, and grading processes.</li><li>Proven track record of creating successful animations and video graphics that have engaged and captivated audiences.</li><li>Proficiency in Adobe suite (including Premiere Pro, After Effects, Animate), Capcut, or other video editing software</li><li>Creativity and willingness to experiment with new ideas.</li><li>Excellent storytelling abilities, with a keen eye for detail and a passion for visual creativity.</li><li>Strong organizational and project management skills, capable of handling multiple projects and meeting tight deadlines.</li><li>Bachelor&rsquo;s degree in Animation, Graphic Design, Fine Arts, Media Studies, or any relevant to Video Editing.</li></ul>This role is ideal for someone who has started their career and is looking to gain more professional experience in video editing and animation while learning from a collaborative and creative team.Job Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Must provide a link to portfolio for consideration</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Animation and Video Specialist: 1 year (Required)</li></ul>Work Location: In person

Junior Motion Graphics Designer & Video Editor

Tether Operations Limited

<div>Join Tether and Shape the Future of Digital Finance
At Tether, we&rsquo;re not just building products, we&rsquo;re pioneering a global financial revolution. Our cutting-edge solutions empower businesses&mdash;from exchanges and wallets to payment processors and ATMs&mdash;to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction.
Innovate with Tether
Tether Finance: Our innovative product suite features the world&rsquo;s most trusted stablecoin, USDT, relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services.
But that&rsquo;s just the beginning:
Tether Power: Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco-friendly practices in state-of-the-art, geo-diverse facilities.
Tether Data: Fueling breakthroughs in AI and peer-to-peer technology, we reduce infrastructure costs and enhance global communications with cutting-edge solutions like KEET, our flagship app that redefines secure and private data sharing.
Tether Education: Democratizing access to top-tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity.
Tether Evolution: At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways.
Why Join Us?
Our team is a global talent powerhouse, working remotely from every corner of the world. If you&rsquo;re passionate about making a mark in the fintech space, this is your opportunity to collaborate with some of the brightest minds, pushing boundaries and setting new standards. We&rsquo;ve grown fast, stayed lean, and secured our place as a leader in the industry.
If you have excellent English communication skills and are ready to contribute to the most innovative platform on the planet, Tether is the place for you.
Are you ready to be part of the future?
About the job
The goal of a QA Lead is to drive the overall quality strategy and ensure that products meet the highest standards of reliability, performance, and user satisfaction. This role combines technical expertise with leadership, guiding QA Engineers in both manual and automated testing practices while fostering a culture of quality across the organization.
A QA Lead defines test strategies, plans, and processes; ensures alignment with development and product goals; and oversees the execution of testing activities throughout the release cycle. They establish and maintain automation frameworks, metrics, and reporting systems to provide visibility into quality trends and release readiness.
Focused on prevention rather than detection, the QA Lead collaborates closely with cross-functional teams to integrate quality early in the development lifecycle, optimize testing efficiency, and continuously improve QA processes, tooling, and standards. Ultimately, the QA Lead ensures that every release is predictable, traceable, and confidently delivered to users.
Responsibilities<ul><li>
Define and Drive QA Strategy: Establish and continuously refine the overall QA vision, goals, and strategy to align with product and engineering objectives, balancing manual and automated testing approaches.</li><li>
Plan and Manage Testing Activities: Oversee test planning, prioritization, and execution across projects. Ensure test coverage aligns with business impact, release timelines, and risk assessment.</li><li>
Mentor and Guide QA Engineers: Provide technical and procedural guidance to QA Engineers, fostering skill development in both manual and automation testing. Conduct regular reviews and coaching sessions.</li><li>
Ensure Quality Governance and Standards: Define QA processes, templates, and best practices to standardize testing across teams. Maintain consistency in documentation, defect management, and reporting.</li><li>
Collaborate with Cross-Functional Teams: Work closely with product managers, developers, and DevOps to ensure quality is embedded throughout the SDLC. Participate in planning and other ceremonies where applicable to provide support and guidance.</li><li>
Oversee Test Automation Strategy: Guide the design, maintenance, and optimization of automation frameworks. Ensure automation coverage is effective, scalable, and well-integrated into CI/CD pipelines.</li><li>
Manage Test Environments and Data: Coordinate environment setup, data preparation, and version control to ensure test consistency and reliability across manual and automated executions.</li><li>
Monitor and Report on Quality Metrics: Define and track key QA KPIs (e.g., defect density, test coverage, pass rate, release readiness). Use insights to drive continuous improvement.</li><li>
Facilitate Release Readiness and Risk Assessment: Lead go/no-go decisions based on test outcomes, quality metrics, and known issues. Communicate quality status and risks clearly to stakeholders.</li><li>
Drive Continuous Improvement: Evaluate tools, processes, and team performance to identify opportunities for efficiency and quality enhancement. Champion a culture of learning and proactive defect prevention.</li></ul> 
Mandatory<ul><li>
Education: Bachelor&rsquo;s degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent practical experience).</li><li>
Experience:<ul><li>
5+ years of experience in Quality Assurance, including both manual and automation testing.</li><li>
3+ years of proven experience leading QA teams or managing QA processes across multiple projects.</li><li>
Demonstrated experience defining and executing QA strategies for complex software systems.</li><li>
3+ years of experience in JavaScript, Typescript &amp; NodeJS</li><li>
3+ years of experience in test automation design and implementation (e.g., using Selenium, Cypress, Playwright, or equivalent).</li><li>
3+ years of experience in native mobile test automation design and implementation (e.g. Appium, Espresso, XCUITest, Detox, AWS Device Farm, BrowserStack App Automate, Firebase Test Lab, Sauce Labs, Kobiton, Robot Framework, BitBar, LambdaTest Mobile, HeadSpin, Fastlane, Tricentis Testim or equivalent)</li></ul></li><li>
Technical Knowledge:<ul><li>
Strong understanding of QA methodologies, test design techniques, and SDLC/Agile/Scrum practices.</li><li>
Proficiency in one or more programming/scripting languages (e.g., JavaScript, Python, Java, C#).</li><li>
Hands-on experience with CI/CD pipelines and DevOps practices (e.g., GitHub Actions, Jenkins, GitLab CI).</li><li>
Proven experience integrating automated tests into build and deployment workflows.</li><li>
Knowledge of performance, load, and security testing principles.</li><li>
Proficiency in QA and defect tracking tools (e.g., Qase, TestRail, Jira, Asana, Confluence).</li></ul></li><li>
Leadership &amp; Strategy:<ul><li>
Proven experience in leading the design and execution of QA strategies across multiple projects.</li><li>
Expertise in defining and implementing test plans, automation frameworks, and quality metrics.</li><li>
Strong collaborative skills to align testing efforts with development, DevOps, and product management.</li><li>
Ability to critically evaluate requirements and proposals for quality, ensuring clarity, testability, and completeness.</li><li>
Proficiency in monitoring and reporting on quality KPIs, defect trends, and test coverage metrics.</li><li>
Experience driving automation adoption and optimizing CI/CD pipelines for quality integration.</li><li>
Demonstrated ability to act as a &ldquo;red team&rdquo; for quality &mdash; identifying risks and raising no-go flags when release criteria are not met.</li></ul></li><li>
Project Management Skills:<ul><li>
Strong proficiency in planning, scheduling, prioritizing, and coordinating testing activities across teams.</li><li>
Experience managing distributed QA teams and collaborating across global time zones.</li><li>
Ability to balance speed, quality, and scope in fast-paced product development environments.</li></ul></li><li>
Soft Skills:<ul><li>
Good leadership, communication, and stakeholder management skills.</li><li>
Strong analytical and problem-solving abilities.</li><li>
Proven mentorship experience &mdash; guiding QA Engineers in both manual and automation domains.</li><li>
Ability to influence and advocate for quality-first principles across all stages of software delivery.</li></ul></li><li>
Language: Proficiency in English (spoken and written).</li></ul>
Preferred<ul><li>
Certifications: ISTQB Advanced Level, Certified ScrumMaster (CSM), or equivalent QA leadership certification.</li><li>
Technical Knowledge:<ul><li>
Experience with cloud environments and containerization (e.g., AWS, Docker, Kubernetes).</li><li>
Knowledge of database systems (SQL, NoSQL) and API testing tools (e.g., Postman, Newman, REST Assured).</li><li>
Understanding of system architecture and software integration testing.</li><li>
Familiarity with performance testing tools (e.g., JMeter, k6, Gatling).</li><li>
Understanding of cybersecurity principles and secure software testing practices.</li><li>
Experience with test data management and environment configuration.</li></ul></li><li>
Project Management Skills:<ul><li>
Ability to lead multiple QA projects concurrently with clear ownership and accountability.</li><li>
Proven ability to establish QA roadmaps and continuous improvement initiatives.</li></ul></li></ul>
Important information for candidates 
Recruitment scams have become increasingly common. To protect yourself, please keep the following in mind when applying for roles:<ul><li>
Apply only through our official channels. We do not use third-party platforms or agencies for recruitment unless clearly stated. All open roles are listed on our official careers page: https://tether.recruitee.com/</li><li>
Verify the recruiter&rsquo;s identity. All our recruiters have verified LinkedIn profiles. If you&rsquo;re unsure, you can confirm their identity by checking their profile or contacting us through our website.</li><li>
Be cautious of unusual communication methods. We do not conduct interviews over WhatsApp, Telegram, or SMS. All communication is done through official company emails and platforms.</li><li>
Double-check email addresses. All communication from us will come from emails ending in @tether.to or @tether.io</li><li>
We will never request payment or financial details. If someone asks for personal financial information or payment at any point during the hiring process, it is a scam. Please report it immediately.</li></ul>
When in doubt, feel free to reach out through our official website.</div>

QA Lead - (100% remote - Worldwide)

Explore 499+ Content quality assurance qa specialist in Islamabad this March. Find roles across top companies and apply now to boost your career.