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cs a service support administrator

KONE

<div>
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 As the world&rsquo;s cities grow more complex, people&rsquo;s need to move easily becomes even more important. Enabling urban flow requires talent and ambition. Together at KONE, we create the new urban reality.
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 Your career is a journey, and how you travel makes a difference.
 
 
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 It's time to make a move. Join our flow.
 
 
 
 KONE Egypt is focused on growing business presence, as success here will play an integral part in the overall success of KONE. To complement the growth plans a Customer Service Administrator has a strategic role play ensuring the contracts and service plans are thoroughly checked and up to date through this amazing growth phase.
 
 
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 KONE is looking for an energetic and enthusiastic Regional Customer Service Administrator to be based in Cairo, Egypt. The Customer Service Administrator Admin is the voice of KONE, focusing on multiple aspects of support in the business. He/ She provides administrative support for salespersons and supervisors, enabling them to maximize the time spent on customer facing activities in the field. The administrative support covers activities related to Maintenance Operations, Sales Support, Public Tender Preparation, Third Party Inspection and Reporting.
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 What will you do?
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 Sales Support
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 Supports for New Equipment Business, Service Equipment Business &amp; Modernization Sales activities;
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 Customer communication and support for maintenance contracts both in preparation and cancellation;
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 Supports for Modernization Sales activities;
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 Take ownership for customer queries forwarded from first level and follow up with salesperson and other services to get a response;
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 Full support in tender preparation and finalizing order before sending to order admin;
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 Customer credit checks: request customer credit check during tendering and ordering;
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 Maintain the customer database;
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 Maintenance Operations Support
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 General administration support and controlling safety and site access documents of site personnel as requested by site managers and ensures that data is collected, delivered and input;
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 Full Supervisor support with specific tasks no limited to scheduling plans and updating maintenance plans;
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 Supports in repair and maintenance visit planning and communication to customers;
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 Takes ownership for customer queries forwarded from first level and follows up with field Supervisor and other services to get a response;
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 Are You The One?
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 Bachelor degree Holder
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 2 - 4 years of experience in a similar role with strong focus on administration tasks;
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 SAP knowledge is a plus;
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 Excellent MS Office skills;
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 Excellent English language skills and fluency in French is an asset
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 Organized with excellent communication and follow up skills.
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 Ability to handle and meet multiple deadlines and coordinate priorities accordingly
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 Able to provide excellent customer service to customers
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 Good problem-solving skills &amp; Attention to detail
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 Successful candidates will be invited to complete an automated video interview. Please make sure to check your e-mail regularly to be able to submit that within the required time frame.
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 What do we offer?
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 Great dynamic team promoting a collaborative environment
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 Total reward elements that engage and motivate our employees and help us make KONE a great place to work
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 Comprehensive learning and development programs covering a wide range of professional skills
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 Engaging job with position description and clear targets
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 Regular feedback through performance discussions
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 Opportunities for individual development
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 Mentoring and coaching programs
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 Flexibility, trust and respect
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 Value-based culture, behaviors and ethics
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 Sustainability and innovation
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 Working for a successful organization
 
 
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 At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
 
 
 
 Read more on
 
 https://careers.kone.com/en/
 
</div>

CS&A Service Support Administrator

Mastercard

<div>
 
 Our Purpose
 
 
 
 
 Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
 
 
 
 
 
 Title And Summary
 
 
 
 
 Manager, Digital Customer Success
 
 
 
 Overview
 
 
 
 Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.
 
 
 Delivering with excellence for our customers is of the utmost priority, and we are expanding our Services Customer Success Center of Excellence team to achieve this goal. This team plays a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. Customer Success (CS) boosts Customer Lifetime Value, increases renewals and adoption, reduces support tickets, improves product feedback, builds advocacy for B2B marketing, and generates qualified sales leads.
 
 
 This team works collaboratively with cross-functional partners to address customer needs, develop tailored strategies that enhance customer satisfaction and retention, and build customer advocacy. By focusing on proactive engagement and personalized service, the Services Customer Success team fosters long-term relationships and contributes to the overall growth and improvement of the Mastercard ecosystem.
 
 
 The Director, Digital Customer Success is responsible for executing and optimizing Mastercard&rsquo;s digital-led customer success model, ensuring customers achieve measurable outcomes at scale through thoughtfully designed one-to-many customer experiences.
 
 
 This role focuses on operationalizing digital customer journeys across onboarding, adoption, value realization, retention, expansion readiness, and advocacy, leveraging technology, analytics, and targeted human engagement in partnership with global and regional Customer Success teams as well as cross-functional stakeholders.
 
 
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 Execute and continuously improve digital customer success journeys aligned to the global CS strategy
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 Operationalize lifecycle programs across onboarding, adoption, value realization, retention, and advocacy
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 Ensure journeys are scalable, outcome driven, and supported by data and automation
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 Translate Digital CS strategy into repeatable programs, playbooks, and assets with clear measurement of the outcomes via easy-to-consume reporting
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 Partner with Product, Enablement, Analytics, and Technology teams to deliver effective digital motions
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 Support regional CS teams with guidance, tooling, and best practices for consistent execution
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 Act as a key execution partner between the CS COE and regional CS teams
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 Support change adoption of digital customer success motions across stakeholders
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 Contribute customer insights to improve products, processes, and overall customer experience
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 Leads digital CS initiatives, programs, or pods via virtual teaming
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 Influences outcomes through collaboration and program leadership rather than enterprise wide ownership
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 Serves as a role model for digital first, datadriven customer success execution
 
 
 
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 All About You
 
 
 
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 Demonstrated experience leading Digital, Scaled, or Programmatic Customer Success initiatives within complex technology, data, payments, or services driven environments
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 Customer centric operator with a strong track record of driving adoption, engagement, and value realization through scalable, digital first customer success motions
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 Proven success leading initiatives, programs, or pods, and supporting teams through change by promoting digital first ways of working, operational discipline, and a focus on customer outcomes
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 Execution oriented mindset with the ability to translate customer success strategy into repeatable programs, journeys, and playbooks that deliver measurable outcomes at scale
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 Deep understanding of Customer Success platforms (Gainsight experience preferred), CRM systems, marketing automation tools, product analytics, and how they integrate to support scale across large customer portfolios
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 Highly analytical and data driven, using customer insights, usage data, and performance metrics to continuously optimize customer experiences and improve results
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 Effective collaborator and influencer, able to partner closely with regional Customer Success teams, Product, Enablement, Analytics, Technology, and Sales to drive alignment and consistent execution
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 Deep understanding of the end-to-end customer lifecycle and underlying business objectives, ensuring digital CS efforts support retention, renewal readiness, and long term growth
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 Motivated by impact and energized by building scalable solutions that help customers realize value from Mastercard&rsquo;s products and services
 
 
 
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 Corporate Security Responsibility
 
 
 
 All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And, Therefore, It Is Expected That Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security And Must:
 
 
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 Abide by Mastercard&rsquo;s security policies and practices;
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 Ensure the confidentiality and integrity of the information being accessed;
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 Report any suspected information security violation or breach, and
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 Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.
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</div>

Manager, Digital Customer Success

Mercedes-Benz Egypt

<div>
 
 
 
 Main tasks:
 
 
 
 
 
 1- Debit/Credit Notes processing:
 
 
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 Issuing Credit and Debit Note requests to accounting relevant to ALL service &amp; parts topics (e.g.: Dealers&rsquo; 8% Parts Margin for Warranty Plus claims, Audatex Cross-Charging, Service Packages Incentive, OTD&rsquo;s, WMI, warranty claim audit and claim processing, Dealer Bonus Pay-out.. etc.)
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 Issuing Debit notes for MB Warranty claims charge back
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 Monitoring departmental expenses and preparing monthly reports
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 Communicating findings to the relevant functions to promote accountability and transparency.
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 2 - Contractual agreements, Purchase Requisition/Orders &amp; Sales Order Processing
 
 
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 Supplier selection/registration and contracts renewals
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 Support in procurement process from documentation prospective / required signatures
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 Suppliers Annual PO&rsquo;s and invoicing
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 3- Logistic Center Support
 
 
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 Prepare manual sales / internal delivery sheets as required and accepted by system
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 Central communication point for CS departments
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 Support LC team for paper support from HQ
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 4 - ISO &ndash; Departmental Documentation Co-ordination
 
 
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 Assisting coworkers in preparing &amp; updating departmental Processes
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 Coordinating with Operational Excellence regarding the departmental processes.
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 ISO Documents Consolidation and availability on SharePoint
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 Leading functional improvement and optimization process.
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 coordinating strategic projects with broader implications for MB Egypt.
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 5- Retail network staff accesses control
 
 
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 Monitoring Dealer&rsquo;s staff accesses to Xentry Portal/After sales Plus according to dealer standards.
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 Provide personnel with assigned privileges.
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 Coordinate with management for approval of assigned privileges.
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 Coordinating with the responsible department for implementing provided privileges.
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 6- Reporting &amp; Follow up
 
 
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 Monthly Warranty Claims credit reporting to Dealers
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 Suppliers contract data base follow up and updates
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 Presidency payments follow up
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 7- Road Side Assistance
 
 
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 RSA new retailed VINs biweekly submission
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 RSA quarterly invoicing
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 Qualifications:
 
 
 
 
 Training and qualification:
 
 
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 Bachelor&rsquo;s Degree in Business Administration/Engineering or any equivalent field
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 Technical knowledge
 
 
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 Familiar with MS Office applications (Excel-Word-PowerPoint)
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 Business analysis knowledge (Experience in BI tools is recommended e.g. tableau ,power BI&hellip;etc.)
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 Soft skills/individual competence
 
 
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 Interpersonal skills with the ability to work under pressure
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 Excellent communication skills
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 Negotiation skills
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 Reporting and process management
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 Experience
 
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 1-3 years of experience in related fields
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 Language
 
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 Good command of English Language
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</div>

Customer Service Back Office Support Senior Specialist

Talent 360 ME

<div>
 
 We're Hiring | Contract Fullstack Developer (React &amp; NestJS)
 
 
 
 Solace Technologies is looking for a skilled Fullstack Developer to build amazing web apps on exciting projects &mdash; remotely or from New Cairo.
 
 
 
 Key Responsibilities:
 
 
 
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 Develop frontend apps using React.js &amp; TypeScript
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 Build backend APIs with Node.js &amp; NestJS
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 Collaborate with teams to deliver high-quality, maintainable code
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 Troubleshoot, optimize, and improve application performance
 
 
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 Requirements
 
 
 
 
 Requirements:
 
 
 
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 Bachelor's degree in CS, IT, or related field
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 0-3 years of experience in fullstack development
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 Strong React.js &amp; NestJS skills
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 Familiar with TypeScript, Tailwind CSS, SQL databases
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 Passion for clean code, problem-solving &amp; teamwork
 
 
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 Benefits
 
 
 
 
 What We Offer:
 
 
 
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 Competitive salary
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 Flexible working hours
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 Remote/Hybrid work option
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 Opportunity to work on large-scale, unique projects
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</div>

Contract Fullstack Developer (React & NestJS)

Orange Egypt

<div>
 
 Purpose of the job
 
 
 
 Develop the Core Network elements through the introduction of new technologies/services to fulfill the network and Business needs and Provide Core Network capacity in order to fulfill the sales forecast needs.
 
 
 
 Duties And Responsibilities
 
 
 
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 Study the introduction of new technologies and services to the Core Network.
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 Plan the Core Network capacity growth based on the available capacity on the switches versus the sales forecast.
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 Plan the IMS capacity growth based on the sales and th enew services
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 Develop the global network capacity growth plan and share it with the concerned teams; Core Switching, Packet Core, Transmission &amp; RAN, production, &amp; VAS so that each team can plan the requirements from his side.
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 Act as Project Manager for the SW upgrade project over the IMS and the Core Network switches
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 Supervise the implementation of new services and new network elements.
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 Interface with the capacity team in the budget related subject and in the Core Network capacity issues.
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 Handle any IOT tests and the integration between any network element and the switch, and resolve any technical problem.
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 Define and handle all the IOT tests for the IMS with all the network elments and Services platforms.
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 Seek for ideas and solutions for Core Network architecture to enhance the network KPI's.
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 Plan future capacity expansion and network development needs with internal customers for the Switches and the IMS.
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 Issue a weekly progress report, to the Head of Converged Voice core engineering &amp; impl. for the running projects and studies.
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 Supervise the switches' &amp; IMS elements performance indicators to achieve best quality of service.
 
 
 
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 Job specification
 
 
 
 Education
 
 
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 Bachelor degree in Communication Engineering
 
 
 
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 Experience
 
 
 
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 Minimum of 2 &ndash; 3 years of experience in relevant role
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 Bachelor's degree in communication engineering
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 Good knowledge in (Voice Core, Core Network, Core Switching, IMS, CS)
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 Excellent communication and presentation skills.
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 Quick learner with ability to search for new ideas.
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 Able to work under stress.
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 Project management skills.
 
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</div>

Supervisor, Core Switching & IMS

Konecta

<div>
 
 
 Job Title: Junior BMC Helix ITSM Administrator
 
 
 
 
 Role Summary
 
 
 
 The Junior BMC Helix ITSM Administrator is responsible for supporting the daily operation, maintenance, and configuration of the BMC Helix ITSM platform within the L2 support team. The role focuses on executing standard configuration tasks, supporting digital channels, maintaining reporting and analytics, performing functional testing, and ensuring CMDB data quality, all within defined governance frameworks and under the guidance of senior team members.
 
 
 
 Key Responsibilities
 
 
 
 
 1. ITSM Platform Configuration &amp; L2 Support
 
 
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 Provide Level 2 (L2) functional support for core BMC Helix ITSM processes, including Incident, Problem, Change, Work Orders, Service Request, and Knowledge Management.
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 Maintain and update standard platform configurations such as support groups, roles and permissions, assignment rules, notification rules, workflows, and service request definitions.
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 Ensure adherence to established operational procedures, governance standards, and escalation processes.
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 2. Digital Workplace, Virtual Agent &amp; Live Chat Support
 
 
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 Support the operation and maintenance of BMC Helix Digital Workplace, including service catalog content and knowledge article visibility.
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 Configure and test existing Virtual Agent topics, intents, and conversational flows based on predefined designs.
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 Assist in managing Live Chat configurations, including queue setup, routing rules, and availability schedules.
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 3. Platform Analytics &amp; Reporting
 
 
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 Develop, maintain, and enhance operational reports and dashboards using BMC Helix reporting tools.
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 Monitor and track key performance indicators (KPIs) and service performance metrics.
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 Validate data consistency and support stakeholders with standard reporting requirements.
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 Contribute to documenting KPI definitions and reporting standards.
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 4. AI / HelixGPT Operational Support
 
 
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 Support the implementation and operation of BMC Helix AI capabilities, including HelixGPT features such as classification, summarization, and knowledge recommendations.
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 Assist in testing AI-driven functionalities and monitoring output accuracy and relevance.
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 Support documentation efforts and user adoption of AI-enabled features.
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 5. Testing, CMDB Data Quality &amp; Operational Support
 
 
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 Perform functional testing of service requests, workflows, Virtual Agent configurations, Live Chat setups, and platform enhancements in non-production environments.
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 Support CMDB data quality activities, including CI updates, relationship validation, reconciliation processes, and lifecycle management.
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 Assist in validating data from BMC Helix Discovery, including normalization and CI accuracy.
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 Log, categorize, and track platform incidents and enhancement requests, ensuring proper documentation and escalation.
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 </ul>
 
 
 Required Qualifications
 
 
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 Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
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 2&ndash;3 years of hands-on experience with BMC Helix ITSM or BMC Remedy in an administration/support role.
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 Solid understanding of ITIL processes and their practical application within ITSM platforms.
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 Experience in configuring core BMC Helix components, including service requests, workflows, notifications, assignment rules, roles, and support groups.
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 Exposure to Digital Workplace, Virtual Agent, Live Chat, and reporting/dashboard tools.
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 Experience in functional testing and validation of system behavior.
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 Fluent in English (written and spoken), with the ability to work in a global environment.
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 </ul>
 
 
 Preferred Qualifications
 
 
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 BMC Certified Associate &ndash; Helix ITSM certification.
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 Familiarity with BMC Helix Discovery and CMDB data management concepts.
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 Basic understanding of AI-enabled ITSM features and automation concepts.
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 </ul>
 
 
 Skills &amp; Competencies
 
 
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 Strong analytical and problem-solving skills.
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 Attention to detail and data accuracy.
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 Ability to work within structured governance frameworks.
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 Effective communication and collaboration skills.
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 Ability to manage multiple tasks and priorities in a fast-paced environment.
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 </ul>
 
 
</div>

Junior BMC Helix ITSM Administrator

International Turnkey Systems - ITS

<div>
 
 
 BMC ITSM Administrator
 
 
 
 
 
 
 The ideal candidate should possess extensive experience and proficiency in BMC ITSM applications. He should have a strong understanding of IT service management processes and practices, operate and administer the ITSM environment based on BMC Helix service management. Support the individual modules and maintain and supervise the system interfaces and operating manuals. This role requires excellent problem-solving skills, attention to detail, and the ability to work collaboratively with other teams. Strong communication skills and the ability to effectively communicate technical concepts to non-technical stakeholders are also essential for this position.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
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 Maintain daily administration tasks for BMC Helix environment (including ITSM modules Incident, Problem, Change, Asset, and SLM).
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 Create and modify the required SLAs within the Helix system.
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 Create and modify reports based on business needs.
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 Import and configure the foundation data based on the requirements.
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 Troubleshooting system issues for the end users.
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 Proactively monitor system health, performance, and integrations to minimize downtime.
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 Conduct training to the end users on the system functionalities and enhancements.
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 Ability to quickly adapt to changes.
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 Working collaboratively with other team members.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 The candidate should have a Bachelor's degree with a minimum of 3 &ndash; 4 years of relevant experience in BMC Helix administration.
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 <li>
 Hands-on experience in ITSM modules (Incident, Problem, Change, Asset, SLA, Smart-IT, and Dashboard) and Foundation Configurations.
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 Hight troubleshooting capabilities, ability to analyze API, SQL, and Filter logs to identify the issue.
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 Business analysis experience on data using BMC Smart Reporting and Dashboard
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 Hands-on database querying and tunning skills.
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 Ability to apply product fixes, hot fixes, patches, and configuration changes to support the business processes
 </li>
 <li>
 Deep understanding of modern IT Service Management practices &amp; ITIL practices.
 </li>
 <li>
 Hands-on experience designing intuitive service catalogs using DWP catalogue (preferred)
 </li>
 <li>
 Good communication and presentation skills.
 </li>
 <li>
 Excellent command of English.
 </li>
 </ul>
 
 
</div>

BMC Remedy Administrator

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