customer engagement manager

sales csr

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contact center agent (banking) Jobs in Giza

contact center agent (banking)

customer service representative Jobs in Giza

customer service representative

customer advisor

Concentrix

<p><b>Customer Service Representative &ndash; English Speakers | Concentrix Egypt</b></p><p><b>Location:</b> Cairo, Egypt<br/><b>Job Type:</b> Full-time</p><p><b>About the Role:</b><br/>Join one of the world&rsquo;s leading global companies &mdash; <b>Concentrix</b>! We&rsquo;re looking for <b>confident English speakers</b> to join our growing customer experience team. If you&rsquo;re ready to launch your career in a supportive and dynamic environment, this is your chance.</p><p><b>What You&rsquo;ll Do:</b></p><ul><li>Handle customer inquiries in English via phone, chat, or email</li><li>Provide professional and efficient support to clients</li><li>Deliver excellent service and ensure customer satisfaction</li><li>Follow company policies and procedures</li></ul><p><b>What We Offer:</b></p><ul><li><b>Competitive salary</b></li><li><b>24/7 transportation (D2D for females after 9 pm)</b></li><li><b>Social insurance</b></li><li><b>Medical insurance up to 500K EGP</b></li></ul><p><b>Qualifications:</b></p><ul><li>Strong command of English (spoken and written)</li><li>Excellent communication and problem-solving skills</li><li>Willingness to work in rotational shifts</li><li>No prior experience required &mdash; training provided!</li></ul><p>Job Type: Full-time</p><p>Pay: Up to E&pound;20,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you a graduate?</li><li>Are you Egyptian?</li><li>Are you a Cairo or Giza resident?</li><li>Is your English level B2 or higher?</li><li>Are you okay with rotational 24/7 shifts?</li></ul>

Customer Advisor

Envision Employment Solutions

<div><p><b>Envision Employment Solutions is expanding! We&rsquo;re looking for passionate Senior Technical Recruitment Partners to join our growing team.</b></p><p></p><p><b>
Job Summary:</b></p><p>
The Senior Technical Recruitment Partner will lead large-scale and strategic hiring initiatives across diverse technical domains including software engineering, data, AI, product, infrastructure, DevOps, cybersecurity, ERP, and emerging technologies.</p><p></p><p>
This role goes beyond execution. You will act as a strategic hiring advisor, drive recruitment performance, mentor junior team members, and design scalable hiring strategies aligned with business growth objectives.</p><p></p><p>
The ideal candidate thrives in fast-paced agency environments, manages multiple high-priority roles, and demonstrates strong leadership and market expertise.</p><p></p><p><b>
Responsibilities:</b></p><p><b>
Strategic Technical Recruitment</b></p><ul><li>
Lead full-cycle recruitment across complex and high-impact technical roles</li><li>
Design scalable hiring strategies for both high-volume and niche searches</li><li>
Partner closely with clients, hiring managers, and leadership teams to advise on market trends, salary benchmarks, and talent availability</li><li>
Own pipeline health and ensure consistent delivery against SLAs</li></ul><p></p><p><b>
Talent Sourcing &amp; Market Intelligence</b></p><ul><li>
Build sustainable talent pipelines using advanced sourcing techniques including Boolean search, LinkedIn Recruiter, GitHub, Stack Overflow, and tech communities</li><li>
Stay ahead of emerging technologies and evolving skill demands</li><li>
Provide competitive hiring insights and advisory support</li></ul><p></p><p><b>
Leadership &amp; Mentorship</b></p><ul><li>
Mentor and coach junior recruiters and recruitment partners</li><li>
Support onboarding and skill development of new team members</li><li>
Conduct CV reviews, calibration sessions, and interview quality checks</li><li>
Elevate sourcing standards and recruitment best practices across the team</li></ul><p></p><p><b>
Performance &amp; Process Optimization</b></p><ul><li>
Track and analyze recruitment KPIs including time-to-hire, conversion ratios, sourcing effectiveness, and pipeline health</li><li>
Improve workflows and recruitment processes using ATS tools and automation</li><li>
Drive continuous improvement initiatives to enhance efficiency and quality</li></ul><p></p><p><b>
Stakeholder &amp; Client Management</b></p><ul><li>
Act as a trusted advisor to clients and internal stakeholders</li><li>
Manage expectations, handle escalations, and resolve hiring challenges proactively</li><li>
Ensure exceptional candidate and client experience throughout the recruitment lifecycle</li></ul><p></p><b><br>
Requirements</b><br>
<ul><li>
Bachelor's degree in Business Administration (ideally with a concentration in HR), Human Resources Management or a related field.</li><li>
4+ years of technical recruitment experience</li><li>
Proven experience in high-volume and niche technical hiring</li><li>
Prior experience mentoring or coaching junior recruiters</li><li>
Strong understanding of software engineering, data, DevOps, AI, ERP, cybersecurity, and IT roles</li><li>
Experience working in agency or consulting environments is highly preferred</li><li>
Fluency in Arabic and English</li><li>
Strong sourcing capabilities and advanced Boolean search skills</li><li>
Experience using ATS platforms (Workable and/or Teamtailor is a plus)</li><li>
Highly tech-savvy and proficient in Microsoft 365, Slack, Zoom, Teams, Trello, and recruitment tools</li><li>
Strong analytical mindset with experience tracking recruitment metrics</li><li>
Excellent stakeholder management and communication skills</li><li>
Ability to work in a performance-driven, fast-paced environment</li></ul><br>
<b>
Benefits</b><br>
<ul><li>
Competitive Package &ndash; Determined based on your experience and qualifications</li><li><ul><li>
Basic salary</li><li>
Performance bonus tied to achieved KPIs</li><li>
Transportation allowance</li><li>
Social insurance coverage</li><li>
Individual medical insurance: Fully covered through GlobeMed</li><li>
Annual performance bonus based on company performance</li></ul></li><li>
Paid Time Off (PTO)</li><li>
Salary review every 6 months based on individual performance</li><li>
Office Perks: unlimited snacks, coffee, tea, and soft drinks</li><li>
And most importantly&hellip; <b>an AMAZING team to work with!</b></li></ul><p></p><p><b>
Work Setup:</b></p><ul><li><b>
Location:</b> The Portal, SODIC West, El Sheikh Zayed</li><li><b>
Work Model:</b> Hybrid &ndash; 4 days in the office, 1 day remote</li><li><b>
Working Hours:</b> 9 AM to 6 PM (including a 1-hour break)</li><li><b>
Days Off:</b> Fridays and Saturdays</li></ul></div>

Senior Technical Recruitment Partner

Vodafone

<div><div><div><div><h2 class="jobSectionHeader"><b>Join Us</b></h2>
</div><div><p>
At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Role Purpose</b></h2>
</div><div><p>
We are seeking an experienced Cloud Architect to join our growing cloud services department. The ideal candidate will be responsible for designing and building scalable, secure, and cost-effective cloud solutions for clients. This role involves pitching cloud solutions&mdash;whether our own infrastructure or partner services like AWS, Azure, and Google Cloud (GCP)&mdash;to prospective clients and guiding them through the architecture design process.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Key Accountabilities &amp; Decision Ownership</b></h2>
</div><div><ul><li>Design and development of comprehensive cloud architecture solutions tailored to customer needs</li><li>
Work with clients to assess their current infrastructure, identify requirements, and propose cloud-based solutions</li><li>
Build hybrid or multi-cloud architectures integrating AWS, Azure, GCP, and our own infrastructure</li><li>
Engage in customer workshops, discussions, and consultations to gather technical and business requirements, and pitch cloud solutions accordingly</li><li>
Act as a trusted cloud advisor, helping clients understand cloud options and navigate the complexities of cloud migration, while recommending best cloud architecture, and optimization</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications
</b></h2></div><div><p><b>Core competencies, Knowledge &amp; Experience:</b></p><ul><li>
Strong knowledge of cloud services, including IaaS, PaaS, SaaS, containers, and serverless architecture.</li><li>
Excellent communication and stakeholder management skills, with the ability to collaborate effectively with teams and stakeholders.</li><li>
Stay updated on the latest cloud technologies and trends, advising on continuous improvements and innovations</li><li>
Strong problem-solving and analytical skills.</li><li>
Ability to manage multiple projects and deadlines</li></ul><p><b>
Language requirements:</b></p><ul><li>
English (B2 or above)</li><li>
Any other non-native language an advantage</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Technical/Professional Qualifications</b></h2>
</div><div><ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>
Hands-on experience with at least 2 of (AWS, Azure, VMware, GCP, and Openstack); multi-cloud experience is highly desirable.</li><li>
Proven experience as a Cloud Architect or similar role, with a strong track record in designing cloud solutions.</li><li>
Experience in technical consulting with a focus on cloud solutions. Highly independent, takes ownership and seeks feedback and execute actions.</li><li>
Familiarity with DevOps practices and automation tools like Terraform, Ansible, or Jenkins.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Who we are</b></h2>
</div><div><p>
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p><p>
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p><p>
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.</p><p>
Together we can.</p></div></div></div></div>

Cloud Architecture Lead

Mövenpick

<div><b>Company Description</b><p><br>
The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.<br>
</p><br>
<br>
<b>Job Description</b><p><br>
We are seeking a highly skilled and experienced Assistant Director of HR to join our team in 6th of October City, Egypt. In this key leadership role, you will work closely with the HR Director to develop and implement strategic HR initiatives that align with our organization's goals and values.</p><ul><li>
Assist in developing and executing HR strategies and policies across the organization</li><li>
Oversee daily HR operations, including recruitment, onboarding, performance management, and employee relations</li><li>
Collaborate with department heads to identify and address HR-related issues and opportunities</li><li>
Lead and mentor a team of HR professionals, fostering their growth and development</li><li>
Manage the implementation and optimization of HR systems and processes</li><li>
Ensure compliance with Egyptian labor laws and regulations</li><li>
Develop and implement employee engagement and retention programs</li><li>
Assist in budget planning and resource allocation for the HR department</li><li>
Conduct regular HR audits and provide recommendations for improvement</li><li>
Serve as a key advisor to senior management on HR matters and organizational development</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Bachelor's degree in Human Resources, Business Administration, or related field; Master's degree preferred</li><li>
7+ years of progressive HR experience, including 3+ years in a managerial HR role</li><li>
Professional HR certification (e.g., SHRM-CP, PHR) preferred</li><li>
In-depth knowledge of Egyptian labor laws and regulations</li><li>
Strong proficiency in HR management software and Microsoft Office Suite</li><li>
Excellent leadership and team management skills</li><li>
Outstanding communication and interpersonal abilities</li><li>
Proven track record in strategic planning and implementation</li><li>
Strong problem-solving and decision-making skills</li><li>
Experience in performance management and employee relations</li><li>
Expertise in recruitment and talent acquisition strategies</li><li>
Ability to handle confidential information with discretion and professionalism</li><li>
Fluency in English and Arabic (both written and spoken)</li></ul></div>

Assistant Director of People & Culture

<div><p><b>Envision Employment Solutions is expanding! We&rsquo;re looking for passionate Technical Recruitment Lead to join our growing team.</b></p><p></p><p><b>
Job Summary:
</b></p><p>The Technical Recruitment Lead will oversee large-scale technical hiring initiatives while leading and developing a team of recruiters. This role combines strategic recruitment leadership, team management, stakeholder advisory, and operational excellence.</p><p></p><p>
You will be responsible for setting performance standards, ensuring consistent delivery across accounts, mentoring recruiters, and building scalable recruitment strategies aligned with business growth objectives.</p><p></p><p>
The ideal candidate thrives in high-performance environments, understands the tech talent market deeply, and has successfully led and managed recruitment teams.</p><p></p><p><b>
Responsibilities:
</b></p><p><b>Team Leadership &amp; Performance Management</b></p><ul><li>
Lead, mentor, and manage a team of 5&ndash;6 technical recruiters</li><li>
Set clear KPIs and performance targets aligned with business goals</li><li>
Conduct regular performance reviews, coaching sessions, and pipeline reviews</li><li>
Support onboarding and skill development of new team members</li><li>
Drive a high-performance, accountability-driven culture</li></ul><p></p><p><b>
Strategic Technical Recruitment</b></p><ul><li>
Oversee full-cycle recruitment across complex technical domains including software engineering, data, AI, DevOps, cybersecurity, ERP, infrastructure, and emerging technologies</li><li>
Design scalable hiring strategies for high-volume and niche roles</li><li>
Ensure consistent delivery against SLAs and client expectations</li><li>
Act as an escalation point for complex hiring challenges</li></ul><p></p><p><b>
Client &amp; Stakeholder Management</b></p><ul><li>
Serve as a strategic advisor to clients and internal stakeholders</li><li>
Provide market insights, salary benchmarks, and hiring feasibility assessments</li><li>
Manage senior-level client relationships and ensure high satisfaction levels</li></ul><p></p><p><b>
Process Optimization &amp; Data Management</b></p><ul><li>
Track and analyze recruitment metrics such as time-to-hire, pipeline health, conversion ratios, and sourcing effectiveness</li><li>
Optimize recruitment workflows using ATS tools and automation</li><li>
Implement best practices to improve efficiency and quality of hires</li></ul><p></p><p><b>
Talent Sourcing &amp; Market Intelligence</b></p><ul><li>
Guide advanced sourcing strategies across LinkedIn, GitHub, Stack Overflow, tech communities, and other platforms</li><li>
Stay ahead of emerging tech trends and evolving skill demands</li><li>
Support the team in building sustainable talent pipelines</li></ul><br>
<b>
Requirements</b><br>
<ul><li>
Bachelor's degree in Business Administration (ideally with a concentration in HR), Human Resources Management or a related field.
</li><li>6+ years of technical recruitment experience</li><li>
Minimum 1 year in a leadership or team lead role</li><li>
Proven experience managing a team of at least 5&ndash;6 recruiters</li><li>
Strong background in agency or consulting recruitment environments</li><li>
Deep understanding of technical roles including software engineering, data, DevOps, AI, ERP, cybersecurity, and infrastructure</li><li>
Strong stakeholder and client management skills</li><li>
Experience setting and tracking recruitment KPIs</li><li>
Fluency in Arabic and English</li><li>
Advanced sourcing expertise and familiarity with ATS systems (Workable and/or Teamtailor is a plus)</li><li>
Highly tech-savvy and comfortable using Microsoft 365, Slack, Zoom, Teams, Trello, and recruitment tools</li><li>
Strong analytical mindset and performance-driven approach</li></ul><br>
<b>
Benefits</b><br>
<ul><li>
Competitive Package &ndash; Determined based on your experience and qualifications</li><li><ul><li>
Basic salary</li><li>
Performance bonus tied to achieved KPIs</li><li>
Transportation allowance</li><li>
Social insurance coverage</li><li>
Individual medical insurance: Fully covered through GlobeMed</li><li>
Annual performance bonus based on company performance</li></ul></li><li>
Paid Time Off (PTO)</li><li>
Salary review every 6 months based on individual performance</li><li>
Office Perks: unlimited snacks, coffee, tea, and soft drinks</li><li>
And most importantly&hellip; <b>an AMAZING team to work with!</b></li></ul><p></p>
Work Setup:<ul><li>
<b>Location:</b> The Portal, SODIC West, El Sheikh Zayed</li><li>
<b>Work Model:</b> Hybrid &ndash; 4 days in the office, 1 day remote</li><li>
<b>Working Hours:</b> 9 AM to 6 PM (including a 1-hour break)</li><li>
<b>Days Off:</b> Fridays and Saturdays</li></ul></div>

Technical Recruitment Lead

<div><div><div><div><h2 class="jobSectionHeader"><b>Join Us</b></h2>
</div><div><div>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation.<br>
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.<br>
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.<br>
#VOIS #BeUnrivalled #CreateTheFuture</div></div></div><div><div><h2 class="jobSectionHeader"><b>
What you&rsquo;ll do</b></h2>
</div><div><div>We are seeking an experienced Finance Business Partner to support the VSOL Digital &amp; IT organisation across Corporate Information Systems, Channels &amp; Digital Engineering, Vodafone Business IT and AIDA. The individual will oversee end‑to‑end financial management, including Opex, Capex, recoveries and depreciation, while working closely with senior stakeholders and functional leadership teams. This role is suited to an individual skilled in financial planning, strategic decision support and cross‑functional collaboration.</div><div><div>
Deliver financial governance, oversight and high‑quality insight across VSOL Digital &amp; IT functions.Lead FPA activities including month‑end close, budgeting, forecasting and consolidated reporting.Partner closely with function SLTs and their teams as a trusted advisor, influencing strategic and operational decisions.Act as a key liaison across VSOL Finance including Finance Operations, FPA and Tax, ensuring aligned communication and seamless processes.Provide expert financial consultation and facilitate interaction with other finance teams when needed.Contribute to financial target‑setting, cost‑efficiency initiatives and recovery optimisation across the function.Establish and refine processes and systems to support organisational changes and improve operational efficiency.Support ad‑hoc strategic projects and transformation initiatives as required.</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Who you are</b></h2>
</div><div><div>An effective communicator with strong presentation skills and the ability to build credibility with senior stakeholders.</div><div>
A collaborative professional who maintains transparency, ownership and timely delivery, even in complex situations.</div><div>
A strategic thinker demonstrating sound judgement and the ability to simplify complex financial information.</div><div>
An individual who embraces change, takes initiative, and shows curiosity across business domains.</div><div>
A qualified or part‑qualified accountant with experience in financial business partnering and senior‑level engagement.</div><div>
Skilled in tools such as Anaplan, SAP or BI platforms, with strong prioritisation and organisational capabilities.</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Not a perfect fit?</b></h2>
</div><div><p>
Worried that you don&rsquo;t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you&rsquo;re excited about this role but your experience doesn&rsquo;t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
What's in it for you</b></h2>
</div><div><div>The opportunity to influence financial strategy across multiple high‑impact digital and IT domains.Exposure to senior leadership teams and participation in key transformation programmes.A collaborative work environment that values innovation, simplification and professional growth.The chance to shape financial processes and contribute to organisational development within a dynamic shared‑services model.</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Who we are</b></h2>
</div><div><p>
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p><p>
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p><p>
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.</p><p>
Together we can.</p></div></div></div></div>

Senior Manager Finance

<p><b>Concentrix is hiring </b><br/><b>We&rsquo;re Hiring: Customer Service Representative (Full-Time)</b></p><p>Are you a people person who loves solving problems and creating great experiences? This is your chance to join a dynamic team where your voice truly makes a difference!</p><p>Position: Customer Service Representative</p><p><b>Employment Type:</b> Full-Time<br/><b>Shifts:</b> Rotational<br/><b>Transportation:</b> Provided + Door to door for girls (after 9PM)<br/><b>Benefits:</b> Social &amp; Medical Insurance Included</p><p><b>What You&rsquo;ll Do:</b></p><ul><li>Handle customer inquiries with professionalism and positivity</li><li>Resolve issues efficiently and build strong customer relationships</li><li>Maintain accurate records and follow up when needed</li><li>Deliver an outstanding customer experience every time</li></ul><p><b>What We&rsquo;re Looking For:</b></p><ul><li>Excellent communication skills</li><li><b>English proficiency at B2 level or higher</b></li><li>Problem-solving mindset</li><li>Ability to work rotational shifts</li><li>Team player with a customer-first attitude</li><li><b>Ready to start immediately</b></li></ul><p><b>Why Join Us?</b></p><ul><li>Stable full-time role</li><li>Transportation support for your convenience</li><li>Comprehensive social &amp; medical insurance</li><li>Supportive and growth-oriented work environment</li></ul><p>If you&rsquo;re ready to grow your career in customer service and be part of a supportive team, we&rsquo;d love to hear from you!</p><p>Apply now if you're interested and take the next step in your career!</p><p>Job Type: Full-time</p>

Customer service representative

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