account management director

administration manager

club operations manager

customer service agent

customer success engineer

customer engagement manager

EVA Pharma

<div>Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right. Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment for our team members.
Job Summary
We are seeking a passionate and talented Customer Engagement Manager to join our dynamic team.
The ideal candidate will contribute to our mission of enhancing human health and well-being, ensuring that we meet the highest standards of excellence in our industry.
Key Responsibilities:<ul><li><ul>
<li>
Lead and execute a global omnichannel customer engagement strategy aligned with business goals, overseeing and guiding Omnichannel Specialists across global clusters.
</li><li>Define, optimize, and continuously improve customer journeys and touchpoints across markets.
</li><li>Drive customer-centric decision-making using data, insights, and market trends.
</li><li>Align global and local engagement plans in collaboration with cross-functional teams.
</li><li>Advance digital and next-generation engagement models to enhance the customer experience.
</li><li>Track and optimize performance using KPIs (NPS, ROI, sales impact).
</li><li>Maximize ROI through effective engagement mix, prioritization, and resource allocation.
</li><li>Ensure full compliance with company policies, industry standards, and local regulations.
</li><li>Lead global insights gathering to improve content, channels, and communication effectiveness.
</li><li>Enable omnichannel capability building, coaching, and upskilling across markets.</li>
</ul></li></ul>
Requirements<ul><li><ul>
<li>
Minimum of 12 years of total professional experience, with strong exposure to customer engagement, omnichannel, marketing, or commercial excellence.
</li><li>Proven experience in regional or global roles within complex, multicultural environments.
</li><li>Strong analytical capabilities with demonstrated experience in data-driven decision-making and KPI management.
</li><li>Solid understanding of digital transformation, omnichannel strategies, and customer experience models.
</li><li>Strong stakeholder management, communication, and leadership skills across cross-functional and geographically diverse teams.
</li><li>Mandatory experience in pharma, healthcare, or other highly regulated industries.
</li><li>Bachelor&rsquo;s degree in business, Marketing, Life Sciences, or a related field; a master&rsquo;s degree is an advantage.
</li><li>Fluency in English is required; additional languages are a plus.</li></ul></li></ul></div>

Customer Engagement Manager

Ethics HR

Job Responsibilities:<ul><li>Customer Engagement: Greet customers, identify their needs, and provide tailored product recommendations.</li><li>Product Expertise: Demonstrate product features, benefits, and technical specifications to highlight value.</li><li>Sales Target Achievement: Proactively meet or exceed monthly and quarterly sales quotas.</li><li>Showroom Maintenance: Keep the showroom clean, organized, and merchandised according to company standards.</li><li>Issue Resolution: Handle customer inquiries, complaints, and service requests professionally.</li></ul>Job Requirements:<ul><li>Bachelor's degree from a reputable university.</li><li>Previous experience in retail sales, customer service, or a related field.</li><li>Ability to quickly learn and present detailed, often technical, product information.</li><li>Highly motivated, customer-focused, and organized.</li></ul>Job Type: Full-time

Showroom Sales Representative

Mamiba

<div>This is a full-time, on-site role for a Social Media Marketing Manager located in Cairo, Egypt. The Social Media Marketing Manager will be responsible for all of MAMIBA brand websites, creating and implementing social media strategies, managing social media accounts, optimizing social media performance, and developing digital marketing campaigns. Day-to-day tasks include content creation, engagement with followers, monitoring social media trends, and analyzing performance metrics to refine strategies.
 Qualifications
<ul><li>Skills in Social Media Marketing and Social Media Optimization (SMO)</li>
<li>Strong Communication skills and ability to engage with a wide audience</li>
<li>Experience in developing and implementing Content Strategy</li>
<li>Skills in Digital Marketing practices and campaigns</li>
<li>Proficiency in social media management tools and analytics</li>
<li>Excellent written and verbal communication skills</li>
<li>Bachelor&rsquo;s degree in Marketing, Communications, or related field</li>
<li>Experience in the hospitality industry is a plus</li></ul></div>

Social Media Marketing Manager

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2>
Join our dynamic Hub Delivery team as an Account Manager supporting Amazon's fast-growing delivery network. In this role, you will manage relationships with Hub Store partners, drive performance metrics and manage day to day Hub operations in our last mile stations. You will be the critical link between Amazon and our Hub Store partners, ensuring operational excellence while managing complex workflows that directly impact customer satisfaction. 
 
Working at the intersection of operations and program management, you will be responsible for stakeholder engagement, driving quality standards, and identifying optimization opportunities across the Hub network. Your expertise in operations, logistics, or e-commerce will help you excel in diving deep into performance data, implementing corrective actions, and developing sustainable solutions that scale with our expansion plans. 
 
Key job responsibilities 
Manage Hub Store relationships by providing guidance, conducting quality discussions, and ensuring operational compliance to protect Amazon's brand image and meet customer expectations 
Monitor and improve key performance indicators by analyzing data, identifying optimization opportunities, and implementing corrective actions to meet business targets 
Partner with On-The-Road (OTR) Safety and Station Managers to ensure business safety compliance and proper implementation of Last Mile processes within Delivery Stations 
Identify workflow inefficiencies and implement operational improvements at both network and individual Hub Store levels to enhance overall performance and customer experience 
 
A day in the life 
Your day begins with reviewing performance metrics and identifying any immediate concerns requiring attention. You'll spend time coaching Hub Store owners on compliance standards and operational best practices while addressing any quality issues affecting delivery performance. Throughout the day, you'll collaborate with OTR partners and ADE's/CTLs to ensure alignment on processes and resource planning. You'll conduct deep dives into customer metrics, develop improvement strategies, and serve as the voice of the stores within the AMZL business. Part of your time will be dedicated to supporting new store onboarding to meet peak volume demands. 
 
About the team 
Hub Delivery is part of Amazon's fast-growing and continuously evolving delivery network. We partner with customer-focused small business owners who deliver to Amazon customers in some of the most complex last mile scenarios. Our team is building the Hub network across multiple countries including UAE, Egypt, Japan, Mexico, Spain and the US, while planning for global expansion. We're passionate about innovation and creating solutions that enhance the delivery experience. By joining our team, you'll be part of shaping the future of Amazon's delivery network during an exciting period of growth and transformation.<h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>Experience with Excel</li><li>Experience analyzing data and best practices to assess performance drivers</li><li>Bachelor's degree</li><li>Speak, write, and read fluently in English</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Experience analyzing key open issues and resolution metrics for each of the managed accounts</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Account Manager I, Hub Delivery, Egypt

HR Hub

A reputable radio channel is seeking to hire an experienced HR Manager to lead and manage the HR function and join its dynamic team.Requirements:Proven experience in Human Resources ManagementStrong knowledge of HR functions, policies, and labor lawExcellent command of the English languageStrong leadership, communication, and organizational skillsAbility to work effectively in a fast-paced, dynamic environmentExperience in building HR systems, performance management, and employee engagement is a plusJob Type: Full-time

HR Manager

dsquares

<div>A New Chapter: Dsquares X Prepit 
 
We&rsquo;re excited to share that Prepit has officially joined the Dsquares family! This acquisition marks a new chapter where we combine Prepit&rsquo;s innovation and agility with Dsquares&rsquo; expertise and scale to build even stronger, more impactful loyalty and engagement solutions. 
 
About Prepit:
 
 
Prepit aims to bridge the gap between restaurants &amp; their diners, building lasting relationships using technology enabled solutions. Through a loyalty engine and a gamified online ordering experience, Prepit enables restaurants to collect critical diner data, identify trends in customer behavior, and directly communicate with diners to generate recurring business. 
 
Our People is our Brand 
Developing seamless loyalty solutions is only possible with a great team. Our culture is open, collaborative, and empowering. If you're passionate, driven, and eager to make an impact&mdash;you'll fit right in. 
 
About The Role: 
We&rsquo;re looking for a strategic and results-driven Category Manager to own and drive growth for our F&amp;B category. You will be responsible for managing category performance, leading client strategy, rolling out new products and features, and collaborating cross-functionally to maximize client growth and retention. This role requires strong analytical skills, commercial acumen, and the ability to translate data into actionable growth strategies.<h3 class="jobSectionHeader"> 
Duties &amp; Responsibilities:</h3><ul>
<li>Own and drive growth for the assigned F&amp;B category.
</li><li>Track, analyze, and report category-level KPIs to ensure performance targets are achieved.
</li><li>Develop and share structured monthly plans for assigned clients aligned with their business objectives.
</li><li>Monitor category and client performance and recommend optimization actions.
</li><li>Lead new product and feature rollouts within the category, including:
</li><li><ul><li>GTM planning
</li><li>Adoption tracking
</li><li>Defining success metrics
</li><li>Performance monitoring
</li></ul></li><li>Consult clients on loyalty, retention, and growth strategies based on data insights and category benchmarks.
</li><li>Conduct monthly business reviews with assigned clients.
</li><li>Act as the main point of contact between clients and internal teams.
</li><li>Collaborate with Growth, Product, Operations, Tech, and Marketing teams to:
</li><li><ul><li>Drive client growth
</li><li>Improve product experience
</li><li>Resolve operational blockers
</li></ul></li><li>Align internal stakeholders on brand objectives, requirements, and communication direction.
</li><li>Share product requirements and client feedback with the Product team and contribute to roadmap prioritization.
</li><li>Work closely with the Growth team on brand strategy, campaign direction, and category-based insights.
</li><li>Ensure all customer communications and campaigns align with the brand&rsquo;s tone of voice and identity.</li>
</ul>
Requirements<ul><li><ul>
<li>
Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.
</li><li>3&ndash;5 years of experience in category management, account management, business development, or a related commercial role.
</li><li>Strong commercial mindset with proven experience driving growth and managing performance.
</li><li>Ability to analyze KPIs and translate insights into actionable growth strategies.
</li><li>Experience in client management and conducting performance reviews.
</li><li>Strong understanding of loyalty, retention, and customer growth strategies.
</li><li>Excellent communication, negotiation, and presentation skills.
</li><li>Strong time management skills and ability to manage multiple priorities.
</li><li>Ability to work under pressure and meet performance targets.
</li><li>Strategic thinker with a results-driven and data-oriented mindset.
</li></ul></li></ul>Benefits<ul>
<li>
Comprehensive Wellbeing: Enjoy peace of mind with our private medical insurance and life cover.
</li><li>Work-Life Balance: Achieve optimal well-being with our hybrid work environment, generous maternity and paternity benefits, and regular team-building events.</li>
<li>Continuous Development: Expand your horizons through our commitment to learning and development opportunities.</li></ul></div>

Category Manager - Prepit

Job Responsibilities:<ul><li>Sales &amp; Strategy: Develops strategies to meet or exceed sales targets, negotiates sales, and analyzes performance metrics.</li><li>Operations Management: Oversees daily showroom operations, including opening/closing, cleanliness, and adhering to company policies.</li><li>Team Leadership: Recruits, trains, coaches, and motivates sales staff to drive performance.</li><li>Visual Merchandising: Arranges products, samples, and displays to be visually appealing, ensuring they are in outstanding condition.</li><li>Customer Service: Manages customer inquiries, complaints, and relationships to ensure high satisfaction levels.</li><li>Inventory Control: Manages stock levels, orders new products, and coordinates with suppliers.</li></ul>Job Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field is often preferred.</li><li>6-10 years of Proven experience as a showroom manager, retail manager, or similar role.</li><li>Strong leadership, team management, and interpersonal skills.</li><li>Expertise in sales techniques, closing, and achieving targets.</li><li>Deep understanding of the specific product lines.</li><li>Excellent communication, organizational, and time-management skills.</li></ul>Job Type: Full-time

Showroom Manager

Explore 63+ Customer engagement manager in Giza this February. Find roles across top companies and apply now to boost your career.