call center agent (english)

contact center agent

customer service operation manager Jobs in Giza

customer service operation manager

customer service representative Jobs in Giza

customer service representative

customer support representative Jobs in Giza

customer support representative

customer service agent

Amazon

<div>
 
 Description
 
 
 
 At Amazon, our mission is to be Earth&rsquo;s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We&rsquo;re making history and the good news is that we&rsquo;ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it&rsquo;s making sure we put smiles on customer&rsquo;s faces.
 
 
 Key job responsibilities
 
 
 As a Delivery Station Customer Service Agent, you will be responsible for:
 
 
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 Communicating with customers directly on the telephone.
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 Empathizing, earning the trust and instilling confidence with the customer their issue can be resolved.
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 Deep diving with the customer to remove barriers for delivery and providing accurate information with the expectations of delivery.
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 Providing exceptional attention to detail on every case and issue.
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 Proactively finding solutions to problems with limited guidance.
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 Establishing and cementing strong collaborative working relationships with multiple workgroups within station. Through face-to-face communication and virtual correspondence.
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 Communicating effectively with senior leadership to highlight barriers and form solutions.
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 Working confidently at pace with multiple online platforms and tech systems.
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 Working in a fast-paced environment, within a restricted time frame.
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 Working a Full-Time (40+ hours per week) schedule
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 Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
 
 
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 </ul>
 A day in the life
 
 
 You&rsquo;ll be based at one of our last-mile delivery warehouses, where Amazon&rsquo;s leading logistics system operates. As orders are dispatched out on road for delivery, the DSL team will action parcels which have failed delivery. Receiving correspondence from Customer Service or our Delivery Service Partners (DSPs), you will reach out to the customer to update them on their failed or potential to fail delivery, deep dive to resolve the issue and work with the customer and DSPs to find a solution to ensure the parcel is delivered same day or on the next attempt.
 
 
 Within the logistics station, the DSL team are the only team who can connect to the customer directly. You are an integral part of the station and key to the resolution of delivery issues and connecting parcels with our customers.
 
 
 
 About The Team
 
 
 
 Our mission is to be Earth&rsquo;s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers&rsquo; happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers&rsquo; most complex issues.
 
 
 Within the DSL team, you will work as part of a nationwide team linked across different delivery sites throughout Egypt. We are dedicated to the very highest of standards in providing a first class delivery service and ensuring continued trust in all Amazon customers.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
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 Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company
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 - - Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity
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 - - Experience with Microsoft Office including Outlook, Word, and Excel
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 - - Speak, write, and read fluently in English, and have the ability to take direction in English
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 - - Speak, write, and read fluently in Arabic
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 - - - Advanced and adaptable interpersonal communication skills.
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 - -
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 Familiarity and IT proficiency with multiple web browsers, data base searching and instant messenger tools.
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 - -
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 Effective communication skills and the ability to build enduring professional relationships.
 
 
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 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
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 Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions
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 - -
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 Experience in an operational environment, such as logistics, retail, hospitality, or customer service
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3113404
</div>

Delivery Station Liaison, DSL

MBC GROUP

<div>
 
 Responsibilities
 
 
 The role's responsibilities listed below are focused on day-to-day operations but are not limited to:
 
 <ul>
 <li>
 Respond to customers&rsquo; inquiries via support channels promptly and professionally.
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 Show empathy and patience when dealing with customers&rsquo; inquiries with strong problem-solving skills.
 </li>
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 Identify and assess customers&rsquo; needs and provide appropriate solutions and alternatives when necessary to achieve positive customer satisfaction.
 </li>
 </ul>
 
 &bull; Supporting front line representatives and providing timely feedback for a seamless customer experience.
 
 <ul>
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 Keep accurate records of customer interactions, transactions, comments, and complaints.
 </li>
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 Collaborate with other departments to ensure timely resolution of customer issues.
 </li>
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 Follow up with internal and external teams to ensure the inquiries, complaints, and escalations are resolved to customers&rsquo; satisfaction.
 </li>
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 Provide product and service information to customers, guiding them through features and functionalities.
 </li>
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 Handle customer complaints, provide appropriate solutions, and escalate issues if needed.
 </li>
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 Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
 </li>
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 Assist in maintaining a positive and professional company image through interactions with customers.
 </li>
 </ul>
 
 
 
 
 Requirements
 
 
 The role's requirements listed below are the basic ones needed to operate on a day-to-day basis:
 
 <ul>
 <li>
 2+ years of experience in customer service or a related role (preferred to be as an SME &ldquo;Subject Matter Expert&rdquo; or escalations support).
 </li>
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 Flexibility to work in shifts, weekends and on public holidays.
 </li>
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 Bachelor's degree is required.
 </li>
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 Experience using SalesForce and other CRM systems.
 </li>
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 Excellent communication skills, both verbal and written.
 </li>
 <li>
 Native or advanced speaking and writing Arabic are a must.
 </li>
 </ul>
 
 
</div>

Customer Support Representative

Callnovo

Company: Callnovo Job Location: Giza, Egypt Job Type: Full-timeJob Description: We are seeking a skilled Bilingual Customer Service Representative fluent in both English and German to join our team in Giza. In this role, you will provide support for our electronic product line, serving customers across multiple channels.Responsibilities:<ul><li>Handle customer inquiries and provide solutions via voice, chat, and email</li><li>Manage e-commerce after-sales service processes</li><li>Build positive customer relationships through professional communication</li><li>Maintain accurate records of customer interactions</li></ul>Requirements:<ul><li>Fluent in English and German (verbal and written)</li><li>1+ years of customer service experience</li><li>Experience with e-commerce after-sales service</li><li>College degree or equivalent</li><li>Excellent communication and problem-solving skills</li><li>Strong learning ability and reliable work history</li></ul>Schedule:<ul><li>Monday to Friday, 9:00 AM - 6:00 PM Berlin Time</li></ul>Benefits:<ul><li>Competitive compensation package</li><li>Professional work environment</li><li>Career growth opportunities</li><li>Located in Giza</li></ul>How to Apply: If you are a bilingual professional with customer service experience, we encourage you to apply. Please submit your application through our online portal. Our recruitment team will review your application and contact qualified candidates.Apply now: https://callnovo.com/apply-now/Job Type: Full-timePay: E&pound;190.00 - E&pound;240.00 per hour

Bilingual Customer Service Representative (English & German)

<div>
 
 
 About Us:
 
 
 
 
 MBC Group is the largest owner and operator of satellite TV and radio networks, VOD, and digital services, based in Diplomatic Quarter, Riyadh. It broadcasts a portfolio of Arabic and Western entertainment channels as well as managing the Al Arabiya news channel. In addition, MBC Group owns and operates Shahid: the world&rsquo;s leading Arabic VOD and SVOD streaming platform by MBC GROUP, offering premium content to families, including binge worthy exclusive Shahid Original Series; Shahid Premieres; Arabic movies fresh off the box-office; live TV channels in true HD quality
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
 Handle inbound and outbound customer calls professionally and courteously.
 
 
 Provide accurate information and effective assistance to resolve customer inquiries and issues.
 
 
 Utilize strong communication skills to ensure a positive customer experience.
 
 
 Document customer interactions and maintain detailed records in the system.
 
 
 Collaborate with team members and other departments to address customer needs.
 
 
 Adhere to established policies and procedures for efficient call handling.
 
 
 Stay updated on product and service information to effectively assist customers.
 
 
 Meet performance targets, including call quality and resolution time.
 
 
 Manage the day-to-day operations of the care center, providing gaming expertise and support to users.
 
 
 Oversee and moderate Discord channels for various gaming communities.
 
 
 Combine deep gaming knowledge with community management skills to ensure a positive and engaging experience for care center clients and online #gaming community members.
 
 
 
 
 
 
 Requirements:
 
 
 
 Proven experience as a Contact Center Agent or in a similar role.
 
 
 FLUENT English.
 
 
 Familiarity with call center systems and customer service software.
 
 
 Ability to multitask and prioritize in a fast-paced environment.
 
 
 Exceptional interpersonal and communication skills.
 
 
 Strong problem-solving and decision-making abilities.
 
 
 Flexibility to work in shifts, including evenings and weekends.
 
 
 Passion for gaming with an understanding of online gaming communities.
 
 
 Experience in community management, especially on platforms like Discord, is a plus.
 
 
 
 
 
 
 MM
 
 
</div>

Contact Center Agent

Halan - حالا

<div>
 
 
 JOB PURPOSE:
 
 
 
 
 The Corporate Sales Agent will be responsible for ensuring a smooth and efficient distribution process while maintaining strong relationships with partner organizations. This role requires excellent communication skills and a customer-centric approach to address any concerns and improve the overall experience for both employees and partner companies.
 
 
 
 
 
 
 
 ROLE AND RESPONSIBILITIES:
 
 
 
 
 &middot; Visit corporate locations to engage with employees and promote Halan&rsquo;s services.
 
 
 
 
 &middot; Acquire new users through onsite registrations.
 
 
 
 
 &middot; Distribute Halan cards to registered users and complete the required KYC process.
 
 
 
 
 &middot; Ensure accurate data collection and entry during on-ground activities.
 
 
 
 
 &middot; Travel as required to various governorates across Egypt, based on work demand.
 
 
 
 
 &middot; Engage with potential users through phone calls to onboard Halan&rsquo;s services.
 
 
 
 
 &middot; Convert existing registered users into active users by promoting app features and benefits.
 
 
 
 
 &middot; Maintain high-quality service and professionalism during calls.
 
 
 
 
 
 
 
 QUALIFICATIONS AND EDUCATION REQUIREMENTS:
 
 
 
 
 &middot; Bachelor's degree in any related field, not graduated yet? undergrads are most welcome to apply.
 
 
 
 
 &middot; From 1 to 3 years of experience in sales.
 
 
 
 
 &middot; Ability to travel frequently to different governorates within Egypt.
 
 
 
 
 &middot; Strong interpersonal and communication skills.
 
 
 
 
 &middot; Sales-driven with a passion for achieving targets.
 
 
 
 
 
</div>

Corporate Sales Specialist

Xceed

<div>
 
 Company Description
 
 
 
 Xceed is a premier multilingual Business Process Outsourcing Service provider in the EMEA region with over 10,000 multi-channel stations. Operating in Egypt, Morocco, Mauritius, UAE, and Saudi Arabia, Xceed manages outsourcing agreements in 10 languages for prominent government and commercial clients. Offering services such as inbound and outbound contact support, back-office operations, helpdesk, and social media analysis, the company has been consistently recognized for its exceptional service and sustainability initiatives. Xceed has earned numerous global awards and certifications like ISO standards in quality, information security, and business continuity, underlining its commitment to excellence and innovation.
 
 
 
 Role Description
 
 
 
 We are seeking a professional Operational Trainer (C1 English speaker) for a full-time, on-site role based in Giza. The Operational Trainer will deliver training programs to develop the skills and performance of employees effectively. Responsibilities include designing, preparing, and delivering training modules, evaluating training effectiveness, identifying training needs, coordinating with management, and ensuring compliance with company training standards. Additionally, the trainer will conduct ongoing assessments to align employee development with organizational goals.
 
 
 
 Qualifications
 
 
 
 ✅ English Proficiency: C1 Level (Mandatory &ndash; written and spoken).
 
 
 ✅ Systems Experience: Hands-on experience with Amadeus and GDS systems.
 
 
 ✅ Industry Background: Experience as a Travel Agent or in Travel Operations is required.
 
 
 ✅ Training Exposure: Candidates who have worked as trainers (permanent, on-loan, or task-based) are encouraged to apply.
 
 
 Co-trainers or operational staff with 3&ndash;6 months of training experience and the required system knowledge are also welcome
</div>

Operational trainer ( C1 English speaker)

Reavera

At REAVERA, we position organizations for sustainable growth by aligning them with the talent that drives transformation.As part of our strategic partnerships, we are pleased to be recruiting on behalf of our client for the following opportunity:Position Overview<ul><li>Title: Real Estate Sales Agent</li></ul><ul><li>Location: 6th of October, Giza</li></ul><ul><li>Employment Type: Full-time</li></ul><ul><li>Department: Sales &amp; Business Development</li></ul>About the ClientOur client is a leading real estate company in Egypt, known for delivering premium projects with a focus on quality, trust, and client satisfaction. They provide a dynamic and supportive environment for professionals to grow and succeed in their careers.Role PurposeWe are looking for a motivated and confident Real Estate Sales Agent who can connect clients with premium projects, convert leads into deals, and contribute to the company&rsquo;s business growth.Key Responsibilities<ul><li>Promote and sell premium real estate projects</li></ul><ul><li>Meet clients, conduct site visits, and close deals</li></ul><ul><li>Build and maintain long-term client relationships</li></ul><ul><li>Stay updated on market trends and developments</li></ul>Required Qualifications &amp; Skills<ul><li>Experience: 1&ndash;5 years (with at least one closed deal)</li></ul><ul><li>Excellent communication and negotiation skills</li></ul><ul><li>Target-driven and self-motivated personality</li></ul><ul><li>Passion for real estate and continuous personal and professional growth</li></ul>What We Offer<ul><li>Competitive salary + attractive commissions</li></ul><ul><li>Real career growth opportunities</li></ul><ul><li>Supportive and dynamic work environment</li></ul><ul><li>Working Hours: Saturday to Thursday | 10 AM &ndash; 6 PM</li></ul>How to ApplyIf you&rsquo;re ready to take your sales career to the next level, send your CV to careers@reavera.comJob Type: Full-timePay: E&pound;8,000.00 - E&pound;20,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have as Real Estate Sales? Minimum 1 Year</li></ul>

Real Estate Sales Agent

Explore 145+ Customer service agent in Giza this December. Find roles across top companies and apply now to boost your career.