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customer care agent

Wadi Degla Developments

<div>
 
 
 
 Job Purpose:
 
 
 
 
 Handle customer complaints, issues, and requests effectively and promptly according to company guidelines and policies.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Respond to customer complaints, issues, and inquiries promptly and professionally, ensuring effective resolution or escalation to the manager when necessary.
 </li>
 <li>
 Communicate with customers via phone, email, online chat, or in-person to provide accurate information about products, services, and updates.
 </li>
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 Maintain accurate records of customer interactions, inquiries, complaints, and feedback, ensuring follow-through on all actions.
 </li>
 <li>
 Coordinate with departments to gather and share relevant updates about projects and units with customers.
 </li>
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 Handle inquiries related to project updates, construction progress, and unit delivery timelines.
 </li>
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 Regularly update customer databases and collect feedback to improve the customer experience.
 </li>
 <li>
 Arrange and coordinate customer visits with the relevant departments.
 </li>
 <li>
 Prepare detailed reports on customer interactions and submit them to the manager.
 </li>
 </ul>
 
 
 
 
 
 
 Job Requirments:
 
 
 
 
 
 Education:
 
 Bachelor&rsquo;s degree in a relevant field.
 
 
 
 Experience:
 
 1-3 years in a customer service or similar role.
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Exceptional communication and problem-solving skills.
 </li>
 <li>
 Strong customer service and relationship management abilities.
 </li>
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 Knowledge of customer service practices and the ability to learn quickly.
 </li>
 <li>
 Proficiency in Microsoft Office applications.
 </li>
 <li>
 Good command of English and Arabic (spoken and written).
 </li>
 </ul>
 
 
</div>

Customer Care Representative

ETISAL International Group

<div>
 
 We are seeking a highly motivated Customer Support Specialist to join our dynamic team. The successful candidate will be responsible for delivering exceptional customer service to our English-speaking clients, effectively resolving inquiries, and ensuring customer satisfaction in a fast-paced outsourcing environment.
 
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver high-quality customer support via phone, email, and chat for English-speaking clients.
 </li>
 <li>
 Resolve customer inquiries, complaints, and issues in a prompt and efficient manner.
 </li>
 <li>
 Maintain a deep understanding of our products and services to provide accurate information to clients.
 </li>
 <li>
 Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
 </li>
 <li>
 Document all customer interactions accurately and efficiently in the CRM system.
 </li>
 <li>
 Collaborate with team members and other departments to enhance the customer experience.
 </li>
 <li>
 Participate in training and development programs to improve product knowledge and customer service skills.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Proven experience in customer service or support roles, preferably in an outsourcing or offshoring environment.
 </li>
 <li>
 Excellent written and verbal communication skills in English.
 </li>
 <li>
 Strong problem-solving skills and the ability to think critically under pressure.
 </li>
 <li>
 Proficiency in using customer support software and CRM systems.
 </li>
 <li>
 Ability to work flexible hours, including shifts if necessary.
 </li>
 <li>
 Strong interpersonal skills and a customer-centric attitude.
 </li>
 <li>
 High level of patience and empathy towards customers.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 </li>
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 Competitive salary
 </li>
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 </li>
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 Paid training
 </li>
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 Social insurance
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 Medical insurance
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 Fast-paced work environment
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 </ul>
</div>

Customer Support Specialist (English Account)

seven

<div>
 <ul>
 <li>
 Handle inbound and outbound customer calls professionally and efficiently.
 </li>
 <li>
 Respond to customer inquiries regarding financing solutions, payment plans, and account details
 </li>
 <li>
 Provide accurate product and service information while maintaining high- quality standards.
 </li>
 <li>
 Resolve customer complaints, requests, and escalations with empathy and efficiency.
 </li>
 <li>
 Log all customer interactions accurately in the CRM system.
 </li>
 <li>
 Follow up on pending cases to ensure timely resolution.
 </li>
 <li>
 Coordinate with internal departments (Finance, Sales, Collections, etc.) to solve customer issues.
 </li>
 <li>
 Promote SEVEN&rsquo;s financing services and guide customers through the application process.
 </li>
 <li>
 Ensure compliance with company policies, data privacy, and Central Bank of Egypt regulations.
 </li>
 <li>
 Strive to meet and exceed individual and team KPIs (call handling time, satisfaction rate, etc.).
 </li>
 </ul>
 
 
 
 
 Bachelor&rsquo;s degree in Business Administration, Commerce, or any related field
 
 
 0-2 years of experience
 
 
 Customer service, preferably in financial services, banking, or telecom
 
 
 Strong problem-solving and customer-handling abilities.
 
 
 Active listening and conflict-resolution skills.
 
 
 
 
 
 Excellent communication and interpersonal skills (Arabic and English).
 
 
 Basic computer qualifications (Microsoft Office &amp; CRM tools).
 
</div>

Call Center Specialist

MICO WORLD MENA

<div>
 
 We&rsquo;re Hiring! &ndash;For Chat account 💥
 
 
 📍 Location: Maadi, Cairo
 
 
 🕐 Type: Full-Time
 
 
 
 
 
 Do you speak fluent English (C1 level) and want a chat account - no calls ? 🤝
 
 
 We&rsquo;re looking for a Customer Service Representative to join our growing team!
 
 
 
 
 
 💼 Requirements:
 
 
 
 
 
 At least 1 year of experience in Customer Service, Sales, or Client Relations
 
 
 
 
 
 Excellent communication &amp; organizational skills
 
 
 
 
 
 Positive attitude and passion for teamwork 🌟
 
 
 
 
 
 ✨ What You&rsquo;ll Do:
 
 
 
 
 
 Communicate with clients and make sure they&rsquo;re happy and supported 💬
 
 
 
 
 
 Solve problems and provide quick, smart solutions ⚡
 
 
 
 
 
 Build strong relationships and help clients grow 💪
 
 
 
 
 
 Work closely with our internal teams to deliver the best service possible 🚀
 
 
 
 
 
 🎁 What You&rsquo;ll Get:
 
 
 
 
 
 Competitive salary 💸
 
 
 
 
 
 Supportive team and fun work environment 😄
 
 
 
 
 
 Real opportunities for career growth 📈
 
 
 
 
 
 🔥 Don&rsquo;t miss this chance &mdash; we&rsquo;re hiring immediately
 
</div>

Customer Service Representative * English Speaker

TikTok

<div>
 
 Responsibilities
 
 
 About the Team
 
 The Livestream Team is committed to creating real-time interactive scenes, As a new form of content, Livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships with authors; It provides an objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for expanding ecological boundaries.
 
 
 As part of the LIVE Platform Trust and Experience team, the Service Excellence team provides world-class service and experience for customers and creators.
 
 
 Roles &amp; Responsibilities
 
 - Manage customer/creator inquiries via the CRM tool, direct contact, or work with other teams.
 
 - Identify the root causes of escalated issues and provide appropriate resolutions to deliver excellent service. Summarize the Q&amp;A and log in to the knowledge management tool.
 
 - Promptly escalate critical/ high-risk cases to the appropriate authority.
 
 - Coordinate with other teams/ departments to resolve customer issues, follow-up, and make sure close-loop to all escalations.
 
 - Look for opportunities to identify ongoing issues, eliminate repeat complaints, and reduce escalation rates to enhance the operating process and improve overall customer experience.
 
 - Respond to internal and external customer escalations quickly, proficiently, and professionally while meeting specific quality expectations.
 
 - Adhere to established procedures and guidelines while providing quality customer service to meet and exceed department standards.
 
 - Support ad-hoc projects and initiatives per business needs.
 
 
 
 Qualifications
 
 
 Minimum Qualifications:
 
 - BA/BS degree or equivalent practical experience.
 
 - Proficiency in Turkish is essential, as you will be required to communicate with external customers in Turkish
 
 - Requires a minimum of 2 years' experience in a customer service environment.
 
 
 Preferred Qualifications:
 
 - Experienced working for live-streaming / user-generated content platforms is a plus.
 
 - Works comfortably with Microsoft Word and Excel.
 
 
 
 About TikTok
 
 
 TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.&ZeroWidthSpace;
 
 
 
 
 Why Join Us
 
 
 Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect &ndash; and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.&ZeroWidthSpace;
 
 We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.&ZeroWidthSpace;
 
 &ZeroWidthSpace;
 
 Diversity &amp; Inclusion&ZeroWidthSpace;
 
 TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.&ZeroWidthSpace;
</div>

TikTok LIVE - Global Customer Service Representative, Turkish Speaking

Azadea Group

<div>
 
 
 Purpose:
 
 
 
 Person responsible for all actions related to customer experience In the store. It aims to offer the best possible service to customers, both In the moment of sales assistance and In the resolution of any subsequent problems. Will be raising awareness with the team In regards to multi-channel, promoting Ipod sales and Store Mode. Have good measurement of results and creates strategies In order to Improve their customer experience in the store. Responsible to Implement company projects In regards to customer care.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Oversees all aspects of the customer service experience to spot improvements areas in processes and procedures and make improvements of customer service quality.
 </li>
 <li>
 To ensure a high level of customer satisfaction is offered in the store.
 </li>
 <li>
 To support customer service with product, knowledge and awareness of the new arrivals, the best sellers and fashion trends and offer alternatives with the services we provide and the technology we use in the store.
 </li>
 <li>
 Knows and analyze customer profile in store to implement and action strategies based on the market- current and potential target.
 </li>
 <li>
 It&rsquo;s aware of different marketing strategies in Zara.com to inform the team in order for better information provided for customers.
 </li>
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 Good communication skills and fast problem solving when dealing with customer issues. Good conflict management skills.
 </li>
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 It&rsquo;s aware of customer flow to ensure sufficient cover is in key points on the shopfloor.
 </li>
 <li>
 Creates and implements strategies keeping in focus the priorities of the floor in order to Improve a better customer journey .
 </li>
 <li>
 Train all the team In regards to Store Mode and ensure Information Is passed to customers to Improve their experience In store.
 </li>
 <li>
 Create a monthly analysis based on a Mystery Shopper Action and work On the results by creating a action plan.
 </li>
 <li>
 Train the team in providing excellent customer service and ensure the team is applying the minimums of customer service.
 </li>
 <li>
 Develop the team in order for them to be able to identify different customer profile and how to adapt to different needs.
 </li>
 <li>
 Demonstrate to the team how to create a loyal customer base in the store ensuring good service is provided.
 </li>
 <li>
 Train the team on using the devices in store in order to provide better customer experience.
 </li>
 <li>
 Comply with the Company Health &amp; Safety Policy.
 </li>
 <li>
 To be an ambassador in the company&rsquo;s sustainability project and ensure that the company upholds and works towards finding new, innovative and economically reductive ways to stay sustainable.
 </li>
 </ul>
 
 
 
 
 
 Experience and Qualifications:
 
 
 <ul>
 <li>
 Team management experience maximizing profitability and drive sales.
 </li>
 <li>
 Knowledge of the Refunds Company Policy and best practices.
 </li>
 <li>
 Able to work with fast pace environment and fast problem solving.
 </li>
 <li>
 Management Experience in store in the areas of Training/People Management is essential.
 </li>
 <li>
 Proven record of dealing with challenging situations or customers queries.
 </li>
 </ul>
 
 
 
 
 
 Skills and Attitudes:
 
 
 <ul>
 <li>
 Strong interpersonal skills, with an emphasis on Interaction , communication and influencing others.
 </li>
 <li>
 Strong communication and leadership skills, able to advise, coach and develop others confidently.
 </li>
 <li>
 Empathetic, humble, aligned with Company Culture and Values.
 </li>
 <li>
 Change agent: open minded, flexible, adaptable, oriented to results, embraces technology and innovation.
 </li>
 <li>
 Resilient and able to handle pressure and react quickly to situations, making timely decisions in challenging conditions / circumstances.
 </li>
 <li>
 Ability to set goals and establish performance standards.
 </li>
 </ul>
 
 
</div>

Customer Experience Manager - Zara

<div>
 
 I. Position Summary
 
 
 
 
 
 The Real-Time Management Analyst is responsible for the continuous monitoring and proactive management of contact center performance metrics to ensure immediate alignment with Service Level Agreements (SLAs) and productivity goals. This role requires rapid, data-driven decision-making and clear communication to maintain optimal staffing and efficiency throughout the day.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 II. Key Responsibilities
 
 
 
 
 
 
 
 
 
 A. Real-Time Monitoring &amp; Intervention
 
 
 
 
 
 <ul>
 <li>
 
 Continuous Monitoring:
 
 Actively monitor all communication channels (calls, chat, email queues) and agent activities (login status, break/lunch adherence) using WFM software and ACD systems.
 </li>
 <li>
 
 Deviation Management:
 
 Identify and promptly address all deviations from the plan, including unexpected volume surges, high Average Handle Time (AHT), system outages, or excessive agent non-adherence (e.g., late breaks, unapproved absences).
 </li>
 <li>
 
 Intraday Adjustments:
 
 Execute tactical changes to the daily schedule to mitigate risks to service level goals. This includes:
 </li>
 <li>
 Approving or denying off-phone activities (training, coaching, team meetings).
 </li>
 <li>
 Adjusting or moving agent breaks and lunches.
 </li>
 <li>
 Temporarily re-skilling or reallocating agents to understaffed queues.
 </li>
 <li>
 
 Outage Management:
 
 Act as the WFM point of contact for system issues/outages, escalating them immediately to IT/Tech teams and providing real-time staffing impact updates to Operations leadership.
 </li>
 </ul>
 
 
 
 
 
 B. Adherence Management
 
 
 
 
 
 <ul>
 <li>
 
 Track Adherence:
 
 Monitor and report agent adherence to schedule (Real-Time Adherence or RTA) and communicate deviations to Operations supervisors for immediate coaching/correction.
 </li>
 <li>
 
 Shrinkage Tracking:
 
 Track and log all scheduled and unscheduled shrinkage events (e.g., call-ins, technical issues, late starts) for reporting and future forecasting accuracy.
 </li>
 </ul>
 
 
 
 
 
 C. Reporting &amp; Communication
 
 
 
 
 
 <ul>
 <li>
 
 Performance Updates:
 
 Generate and distribute real-time and intraday reports (e.g., Service Level attainment, Occupancy) to Operations leaders, providing concise commentary on performance drivers and recommended actions.
 </li>
 <li>
 
 Daily Log:
 
 Maintain a detailed hourly log of operational performance, including key events, decisions made, and the resulting impact on service level.
 </li>
 <li>
 
 Collaboration:
 
 Work closely with Supervisors, Team Leads, and other WFM team members (Forecasting/Scheduling) to communicate staffing gaps and provide context for next-day planning.
 </li>
 </ul>
 
 
 
 
 III. Required Skills &amp; Qualifications
 
 
 
 
 
 
 
 
 
 A. Essential Skills
 
 
 
 
 
 <ul>
 <li>
 
 Analytical Thinking:
 
 Strong quantitative and analytical skills with the ability to quickly interpret real-time data and make rapid, calculated decisions under pressure.
 </li>
 <li>
 
 WFM Systems Expertise:
 
 Proficiency in a major
 
 Workforce Management (WFM) software
 
 (e.g., NICE IEX, Verint, Genesys, Aspect) and/or ACD reporting systems.
 </li>
 <li>
 
 Technical Proficiency:
 
 Solid proficiency in
 
 Microsoft Excel
 
 for data manipulation and reporting.
 </li>
 <li>
 
 Communication:
 
 Exceptional verbal and written communication skills to clearly and professionally convey performance status and required actions to all levels of the organization.
 </li>
 </ul>
 
 
 
 
 
 B. Experience &amp; Education
 
 
 
 
 
 <ul>
 <li>
 
 Experience:
 
 Minimum 1-2 years of experience in a WFM Real-Time, Command Center, or Operations Analyst role within a contact center, customer support, or high-volume service environment.
 </li>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in Business, Finance, Operations Management, or a related quantitative field preferred.
 </li>
 </ul>
 
 
 
 
 
 C. Key Competencies
 
 
 
 
 
 <ul>
 <li>
 
 Decisiveness:
 
 Ability to prioritize and make sound judgments quickly in a constantly changing environment.
 </li>
 <li>
 
 Attention to Detail:
 
 Meticulous focus on data accuracy and logging of events.
 </li>
 <li>
 
 Resilience:
 
 Ability to work effectively under pressure and thrive in a fast-paced, high-visibility role.
 </li>
 </ul>
 
 
</div>

Real Time Management analyst (German, French, Spanish, Italian, Portuguese)

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