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customer service specialist Jobs in Cairo

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c1 english speaker (cs) agent

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customer care agent

Aura Communication

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 Company Description
 
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 Aura Communication, established in 2012 in Cairo, Egypt, is a leading provider of Business Process Outsourcing (BPO) services with over 800 skilled employees. The company delivers tailored solutions to meet clients&rsquo; needs, specializing in flexible, high-quality outsourced customer support, including inbound and outbound call center services, sales, marketing, and technical support. Focused on creating the ultimate customer experience, Aura Communication combines expertise with innovation to support businesses globally.
 
 
 
 
 
 
 
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 Role Description
 
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 This is a full-time hybrid role for a C1 English Speakers (CS) Agent, based in Cairo, Egypt, with flexibility for some remote work. In this role, the agent will provide exceptional customer service support by addressing client inquiries, resolving complaints, and assisting customers via calls, emails, or chats. Additional responsibilities include handling inbound and outbound communications and providing accurate and timely information to customers. The agent will collaborate with teammates and utilize problem-solving skills to deliver a seamless customer experience.
 
 
 
 
 
 
 
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 Qualifications
 
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 Proficiency in written and spoken English at a C1 level
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 Strong communication and active listening skills
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 Customer service and problem-solving abilities
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 Basic technical skills, including typing and familiarity with CRM systems
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 Excellent organizational and multitasking skills
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 Ability to work in a hybrid environment (in office and from home as required)
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 Previous customer service or BPO experience is a plus
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 Flexibility to work rotating shifts
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 skills
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 What we offer
 
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 Hybrid Model
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 Paid Training
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 Transportation
 
 provided
 
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 Equipment provided
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 Social &amp; Medical insurance
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 Salary Up to 20k
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</div>

C1 English Speaker (CS) agent

Nextcare

<div>
 The main duty of a Customer Care Unit Officer is to respond to communication inquiries / complaints raised by members, providers, brokers, and payers as per the standard procedures. The incumbent is also responsible to ensure that all cases are responded within predetermined time scales and are dealt with the highest standards of customer service. The CCU Officer will also document details of all cases and actions taken, in order to make further follow-ups and corrective action as required. The CCU Officer will correspond with Care Center Management accordingly and comply to provide a customer-oriented service at all times.
 
 
 
 
 Key Responsibilities
 
 /What You Do
 
 
 
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 Closely coordinate with Payers, Providers and Members by providing quality actions and resolutions to their concerns and queries.
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 Proactively handle complaints at the earliest.
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 Follow communication/update expectations with clients, in accordance with NEXtCARE policies, scheme or agreed time frames set.
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 Answer inbound Emails as well as assist customers who have specific inquiries
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 Build customer&rsquo;s interest in the services and products offered by the company
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 Provide personalized customer service of the highest level
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 Update the existing database with changes and the status of each existing/prospective customer/member
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 Document details of all conversation and actions taken.
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 Correspond with Care Centre Management and keep an open channel of communication.
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 Maintaining records and close-loop each call by completing the clerical duties which includes faxing, filling up paperwork, doing checks on credit references, as well as liaising with other departments
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 Analyze the various parts of a problem properly and develop logical solutions within the permitted scope of work.
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 Efficiently adjudicate pre-approval claims that exceed the standard Turnaround Time (TAT) to ensure timely resolution.
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 Issue Guarantee of Payment (GOP) documents as required to facilitate seamless service delivery.
 
 
 </li>
 </ul>
 
 AI READINESS
 
 Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.
 
 
 
 Key Requirements/What You Bring
 
 
 
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 Bachelors Degree ; Medical background (Medical, Paramedical)
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 2+ years experience in a Call Centre/ Customer Service environment, TPA Hospitals or Medical Centers exposure a plus.
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 Physically fit to carry out duties.
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 Legally permitted to work in the country of operations.
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 Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.
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 Excellent customer service and support skills.
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 Excellent Arabic &amp; English language skills
 
 
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 How we hire
 
 Allianz Partners does not accept unsolicited CV&rsquo;s or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.
 
 
 Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.
 
 
 Our products are embedded seamlessly into our partners&rsquo; businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.
 
 
 We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.
 
 
 We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.
 
 
 At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions. All while ensuring human oversight for claims to maintain service integrity. By embracing AI and Emerging Technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to Ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.
 
 
 Great to have you on board. Let's care for tomorrow.
</div>

Customer Care Officer

Property Finder

<div>
 Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region&rsquo;s growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region.
 
 
 Founded on the value of great ambitions, Property Finder connects millions of property seekers with thousands of real estate professionals every day. The platform offers a seamless and enriching experience, empowering both buyers and renters to make informed decisions. Since its inception in 2007, Property Finder has evolved into a trusted partner for developers, brokers, and home seekers. As a lighthouse tech company, it continues to create an environment where people can thrive and contribute meaningfully to the transformation of real estate in MENA.
 
 
 
 Role Summary:
 
 
 
 As a Partner Support Advisor you will act as the first point of contact for our customers by answering their queries through phone, chat and email. You will be responsible for resolving a wide variety of customer issues and educating them to resolve issues themselves.
 
 
 
 Key Responsibilities
 
 
 
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 Serves customers by providing product and service information and resolving product and service problems.
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 Promptly respond to customer questions submitted via email, chat, phone or any other channels.
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 Ensures performance goals are being met consistently based on quality standards.
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 Act as a subject matter expert to effectively partner with customers and departments across Property Finder to achieve desired outcomes by clarifying needs and providing appropriate solutions.
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 Be an exceptional problem solver, maintaining knowledge of our agile technology and being able to use multiple systems and applications interchangeably.
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 Exercise a fair degree of independent decision making and action in the performance of assigned tasks and duties.
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 Diagnose the technical problem at the customer end and identify the possible solution (s); Report to the Manager on any issues which require further action
 
 
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 Desired Qualifications:
 
 
 
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 1+ years&rsquo; experience in related positions.
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 Excellent English/Arabic language skills
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 Ability to communicate correctly and clearly with both internal and external customers
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 Good composition &amp; typing skills: Ability to compose a grammatically correct, concise, and accurate written response
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 Excellent customer service skills: Ability to empathize with and prioritize customer needs
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 Demonstrable conflict resolution and negotiating skills
 
 
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 Other Capabilities
 
 
 
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 Comfortable in a fast-paced, multi-tasked, high-energy environment.
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 Excellent documentation skills
 
 
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 Our promise to talent
 
 
 
 At Property Finder, we believe talent thrives in an environment where you can be your best self. Where you are empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed.
 
 
 
 Property Finder Guiding Principles
 
 
 
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 Think Future First
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 Data Beats Opinions, Speed Beats Perfection
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 Optimise for Impact
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 No Ostriches Allowed
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 Our People, Our Power
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 The Biggest Risk is Taking no Risk at All
 
 
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 Find us at:
 
 
 
 Twitter
 
 
 Facebook
 
 
 Instagram
 
 
 Linkedin
 
 
 Glassdoor
</div>

Partner Support Advisor

Concentrix

<div>
 
 If you're looking for a secure position with an excellent salary&hellip; this is it.
 
 
 Concentrix is looking for customer Support Advisors for a straightforward, premium English account.
 
 
 ✨ Your benefits:
 
 
 &bull; Salary Up 21K
 
 
 &bull; Rotational shifts
 
 
 &bull; Training fully compensated
 
 
 &bull; Experience not needed
 
 
 &bull; Global workplace culture
 
 
 &bull; Quick advancements &amp; transparent career trajectory
 
 
 🎓 Graduates &amp; dropouts only
 
 
 
 
 
 Ready to join?!
 
</div>

Customer Service Sales Representative

Talent 360 ME

<div>
 
 Job Title:
 
 
 Social Media/Customer Service -
 
 
 [Maadi]
 
 
 
 
 Job Summary:
 
 
 
 Gebnalak.com is looking for a passionate and dedicated Arabic Customer Service Specialist to join our team. The ideal candidate is detail-oriented, solution-driven, and thrives on delivering excellent service. If you enjoy communicating with people, solving problems, and making an impact, we&rsquo;d love to hear from you!
 
 
 
 Key Responsibilities:
 
 
 
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 Professionally handle customer inquiries and complaints via phone and social media.
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 Respond to comments, messages, and reviews on social media platforms.
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 Process and resolve customer complaints related to product sales in a timely and efficient manner.
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 Follow up on complex customer cases when needed to ensure complete resolution.
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 Accurately record and update customer interactions, feedback, and actions taken in the CRM system.
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 Track and follow up on customer orders, ensuring timely and accurate delivery.
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 Ensure a smooth and satisfying customer journey from start to finish.
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 Maintain punctuality and respect work schedules and deadlines.
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 Demonstrate tact, patience, and professionalism when handling sensitive or challenging situations.
 
 
 
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 Required Values and Skills:
 
 
 
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 Strong sense of leadership and responsibility
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 Willingness to learn and grow
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 High level of dedication and commitment to work
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 Exceptional attention to detail
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 Passion for challenges and achieving results
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 Excellent communication and problem-solving skills
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 Ability to remain calm and professional under pressure
 
 
 
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 Location:
 
 Maadi, Cairo
 
 
 
 Working Hours:
 
 9:00 AM to 5:00 PM
</div>

Social Media/Customer Service - Maadi

Integrant, Inc.

<div>
 
 
 Integrant Inc
 
 is hiring a passionate "Senior Lead Software Engineer - .Net Full Stack". This role is the technical backbone of the project &mdash; owning architecture, engineering standards, and technical quality while partnering with the Technical Project Lead on delivery. Top candidates will demonstrate deep technical expertise across modern .NET, cloud, AI, and distributed systems, with the ability to elevate their team's skills and drive engineering excellence.
 
 
 Duties &amp; Responsibilities:
 
 
 
 Architecture &amp; System Design
 
 
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 Own and approve system architecture, design specifications, and technical direction.
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 Define bounded contexts and map context relationships using DDD patterns (Shared Kernel, Customer-Supplier, Anti-Corruption Layers).
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 Design event-driven systems: model domain events, implement async event processing, ensure event idempotency, and handle eventual consistency.
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 Design microservices communication strategies (sync/async), API gateways, database-per-service patterns, and distributed transaction handling.
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 Design distributed caching strategies including cache-aside, write-through, and cache invalidation/coherency patterns.
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 Design comprehensive testing strategies: contract testing, integration testing, end-to-end testing, and test data management.
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 </ul>
 
 
 AI &amp; Agents
 
 
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 Design and implement multi-agent systems where agents collaborate using coordination frameworks or shared context for complex workflows.
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 Implement operational patterns for multi-agent reliability: retry logic, branching/conditional logic, fallback strategies, and long-running task management.
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 Establish agent evaluation frameworks &mdash; log agent actions, track errors/latency/success rates, and drive continuous improvement through feedback loops.
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 Cloud &amp; Serverless
 
 
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 Implement advanced caching solutions using Redis/Azure Cache (strings, hashes, lists, sets, sorted sets, pub/sub).
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 Design complex serverless orchestration: function chaining, fan-out/fan-in workflows, connection pooling, and scalability optimization.
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 Design API gateway policies: request/response pipelines, hierarchical policy scopes (global, API, endpoint), authentication/authorization mechanisms, and transformation/caching policies.
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 Database
 
 
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 Design and implement database replication (master-slave) and high availability/failover strategies.
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 DevOps
 
 
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 Design multi-container applications using Docker Compose, manage volumes for data persistence, configure container networking, port mapping, and environment variables.
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 Drive CI/CD pipeline practices and source control workflows across the team.
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 Security
 
 
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 Secure AI API keys and model endpoints: key rotation, rate limiting, endpoint authentication, TLS, usage monitoring, cost controls, and IP allow listing.
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 Design agent authentication and authorization: agent identity management, service-to-service auth, credential rotation, and inter-agent communication security.
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 Understand and apply vulnerability scanning approaches (SAST, DAST, SCA) and tools (SonarQube, Snyk).
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 </ul>
 
 
 Engineering Standards &amp; Quality
 
 
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 Enforce sound software engineering practices: iterative development, code reviews, unit testing, integration testing, and automation testing.
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 Review and sign-off on functional and technical specifications; monitor deliverables vs. specifications and provide corrective actions.
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 Champion best practices in design patterns, SOLID principles, and clean architecture.
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 </ul>
 
 
 Team Growth &amp; Mentorship
 
 
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 Mentor and train team members on software design, design patterns, SOLID principles, and emerging technologies.
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 Conduct code reviews that are educational &mdash; raise the engineering bar for the whole team.
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 Assess team capabilities and advise the Technical Project Lead on task assignments based on technical strengths.
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 </ul>
 
 
 Collaboration with Technical Project Lead
 
 
 <ul>
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 Provide technical feasibility assessments and effort estimates for scope reviews and change requests.
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 Supply technical input for risk assessments, status reports, and delivery decisions.
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 Support client-facing technical discussions and demos when deep technical context is needed.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 9+ years of experience in software engineering.
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 <li>
 2+ years as a Lead Software Engineer with hands-on technical leadership of cross-functional teams.
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 Strong hands-on experience with .NET Core, C#, and the modern .NET ecosystem.
 </li>
 <li>
 Proficient with frontend technologies (Angular or React).
 </li>
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 Hands-on experience with software architecture: DDD, Event-Driven Architecture, microservices, and distributed systems.
 </li>
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 Experience designing and implementing multi-agent AI systems and agent observability.
 </li>
 <li>
 Hands-on with cloud platforms (Azure and/or AWS) including serverless, caching, and API management services.
 </li>
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 Experience with database replication, high availability, and failover strategies.
 </li>
 <li>
 Hands-on with DevOps tools: CI/CD, source control, Docker, Docker Compose, and Kubernetes.
 </li>
 <li>
 Understanding of security practices: vulnerability scanning (SAST/DAST/SCA), AI endpoint security, and agent authentication.
 </li>
 <li>
 Agile methodology experience.
 </li>
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 Strong client engagement skills &mdash; this role requires regular interaction with US clients.
 </li>
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 Self-learner who stays current with software development trends.
 </li>
 </ul>
 
 
 
 
 Benefits:
 
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 Salary paid in USD
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 Six-month career advancing opportunities
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 Supportive and friendly work environment
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 Premium medical insurance [employee +family]
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 English language development courses
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 Interest-free loans paid over 2.5 years
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 Technical development courses
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 Planned overtime program (POP)
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 Employment referral program
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 Premium location in Maadi and Nasr City
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 Social insurance
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 </ul>
 
 
</div>

Senior Lead Software Engineer - .Net Full Stack

Lucidya | لوسيديا

<div>
 
 About Lucidya
 
 
 
 Lucidya is a fast-growing SaaS company building AI-powered customer experience solutions for enterprises across the MENA region. Known for our deep expertise in Arabic-first AI, we help organizations understand, serve, and engage their customers at scale.
 
 
 We are now launching a new AI Agents business unit, focused on building AI Agent platforms and solutions to solve critical pain-points in Customer Experience - securely, responsibly, and at scale.
 
 
 
 Role Overview
 
 
 
 As an AI Engineer, you will be responsible for designing, building, and deploying intelligent AI agents that solve real business problems. You will work at the intersection of machine learning, deep learning, and production AI, turning advanced models into reliable, scalable systems used by enterprise customers.
 
 
 This role goes beyond experimentation - you will help take AI from concept to production, ensuring performance, ethical compliance, and real-world impact.
 
 
 You will have the opportunity to showcase your ability to build from 0 to a real solution that drives value
 
 
 What You'll Do
 
 
 
 AI &amp; Agent Development
 
 
 
 <ul>
 <li>
 Design, develop, and optimize AI Agents
 </li>
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 Build evaluation for AI Agent performance, ensuring that AI Agents are working as expected
 </li>
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 Research and optimise the way we do things
 </li>
 <li>
 Contribute to the development of the Lucidya AI Agent platform
 
 
 </li>
 </ul>
 
 Production &amp; Scalability
 
 
 
 <ul>
 <li>
 Deploy AI models into production environments with a focus on scalability, performance, and reliability
 </li>
 <li>
 Collaborate on MLOps practices to support continuous integration, monitoring, and improvement
 </li>
 <li>
 Ensure AI systems integrate smoothly with existing platforms and workflows
 
 
 </li>
 </ul>
 
 Cross-Functional Collaboration
 
 
 
 <ul>
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 Work closely with software engineers, product managers, and domain experts
 </li>
 <li>
 Translate business problems into effective AI solutions with measurable outcomes
 </li>
 <li>
 Contribute to solution design for enterprise solutions and long-term deployments
 
 
 </li>
 </ul>
 
 Governance &amp; Quality
 
 
 
 <ul>
 <li>
 Ensure AI solutions comply with ethical standards, data privacy requirements, and legal regulations
 </li>
 <li>
 Document models, algorithms, workflows, and decisions clearly for internal and external stakeholders
 </li>
 <li>
 Stay up to date with the latest AI research, tools, and best practices; and apply them where valuable
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 What we're looking for
 
 
 
 
 Technical Skills
 
 
 
 <ul>
 <li>
 3+ years of hands-on experience building and deploying AI-driven systems, with a proven track-record of achieving business value from AI agents - not just using self-serve frameworks like n8n
 </li>
 <li>
 Strong programming skills in Python (Java is a plus)
 </li>
 <li>
 Hands-on experience with machine learning and deep learning techniques
 </li>
 <li>
 Practical experience using TensorFlow, OpenAISDK or similar frameworks
 </li>
 <li>
 Experience deploying AI models into production or production-like environments
 </li>
 <li>
 Strong understanding of AI evals and guardrails
 
 
 </li>
 </ul>
 
 Problem-Solving &amp; Mindset
 
 
 
 <ul>
 <li>
 Ability to analyze complex problems and design innovative AI-driven solutions
 </li>
 <li>
 Strong systems thinking, understanding how models behave in real-world environments
 </li>
 <li>
 Curiosity and commitment to continuous learning in a fast-evolving AI landscape
 </li>
 <li>
 Proactivity is key - not just a task doer
 
 
 </li>
 </ul>
 
 Collaboration &amp; Communication
 
 
 
 <ul>
 <li>
 Comfortable working in cross-functional, product-driven teams
 </li>
 <li>
 Able to clearly document and explain technical concepts to diverse stakeholders
 
 
 </li>
 </ul>
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Experience with NLP, conversational AI, or agent-based systems
 </li>
 <li>
 Exposure to enterprise AI deployments or SaaS platforms
 </li>
 <li>
 Familiarity with MLOps, monitoring, and model lifecycle management
 </li>
 <li>
 Experience working with multilingual or Arabic language data
 
 
 </li>
 </ul>
 
 Why Join Lucidya's AI Agents Team?
 
 
 
 <ul>
 <li>
 Work on real, enterprise-grade AI agents, not just experiments
 </li>
 <li>
 Shape a new business unit from the ground up
 </li>
 <li>
 Solve meaningful CX and operational challenges across the MENA region
 </li>
 <li>
 Collaborate with a highly skilled AI, data, and product team
 </li>
 <li>
 Build AI that is responsible, scalable, and impactful
 </li>
 </ul>
</div>

AI Engineer (mid-level/senior)

Explore 395+ Customer care agent in Cairo this March. Find roles across top companies and apply now to boost your career.