customer service representative Jobs in Cairo

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uae customer care advisor (voice)

call center agent (outsource) Jobs in Cairo

call center agent (outsource)

customer care agent

A.P. Moller - Maersk

<div>
 
 Opportunity
 
 
 
 Are you passionate about delivering an exceptional customer experience? We are looking for a
 
 Counter Control Agent
 
 to join our team and serve as the primary point of contact for customers and intermediaries visiting the Maersk counter. In this role, you will manage counter-related interactions, primarily supporting the release of cargo and documentation, while ensuring a seamless customer journey. You will also play an active role in identifying opportunities to improve customer experience and optimize operational processes.
 
 
 
 We Offer
 
 
 
 At Maersk, you'll be part of a global organization where collaboration, continuous learning, and customer focus are at the heart of everything we do. We offer:
 
 
 <ul>
 <li>
 A truly international, diverse, and inclusive working environment.
 </li>
 <li>
 A modern workplace with a collaborative culture.
 </li>
 <li>
 Value-based and team-oriented leadership.
 </li>
 <li>
 Opportunities to strengthen your systems and process knowledge.
 </li>
 <li>
 A wide range of international career opportunities across the Maersk network.
 </li>
 <li>
 Continuous learning and development in a dynamic and fast-paced environment.
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 
 As a Counter Agent, you will:
 
 
 
 <ul>
 <li>
 Manage all required system updates to ensure an excellent customer experience at the counter.
 </li>
 <li>
 Execute import and export counter activities in line with established processes and service standards.
 </li>
 <li>
 Contribute to achieving individual and team Key Performance Indicators (KPIs).
 </li>
 <li>
 Ensure Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) are consistently followed by the Third-Party Agent (TPA).
 </li>
 <li>
 Coordinate with internal stakeholders to support counter-related operational activities.
 </li>
 <li>
 Investigate and resolve outstanding collections while ensuring real short payments are collected by the TPA.
 </li>
 <li>
 Monitor Third-Party Agent performance and conduct periodic on-site audits to ensure compliance with agreed service standards.
 </li>
 <li>
 Identify opportunities to improve operational efficiency and enhance the customer experience.
 
 
 </li>
 </ul>
 
 Who We Are Looking For
 
 
 
 
 To succeed in this role, you will bring:
 
 
 
 <ul>
 <li>
 Experience in customer service, commercial operations, or a customer-facing counter environment.
 </li>
 <li>
 Experience within the logistics, shipping, freight forwarding, or transportation industry is an advantage.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Good written and spoken English.
 </li>
 <li>
 Proficiency in Microsoft Office, particularly Excel.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 The ability to prioritize tasks and perform effectively in a fast-paced environment.
 </li>
 <li>
 A proactive, customer-focused mindset with strong attention to detail.
 
 
 </li>
 </ul>
 #RPO
 
 
 Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
 
 
 We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
</div>

Counter Control Agent

The Address Investments

<div>
 
 
 Company Description
 
 
 
 The Address Investments is a leading real estate company in Egypt and the Middle East, known for its dedication to fostering a healthy real estate market. The company prides itself on offering a variety of developments to match clients' budgets, turning real estate dreams and investments into reality. We are known for our high-quality service and unique client-focused approach, offering multiple project options to meet customer needs. Our team is recognized for its expertise and strong collaboration, ensuring clients feel comfortable and well-supported.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for a Sales Real Estate Agent based in Cairo. The Sales Real Estate Agent will be responsible for guiding clients through buying and selling properties, providing expert advice on market conditions, and ensuring the best deals tailored to clients' needs. Day-to-day tasks include meeting with clients, conducting property tours, negotiating contracts, and maintaining a comprehensive understanding of the local real estate market. Fresh graduates are welcome to apply and will receive comprehensive training and support.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 NO EXPERIENCE NEEDED
 </li>
 <li>
 Customer Service and Sales skills
 </li>
 <li>
 Knowledge of Real Estate and Real Property regulations
 </li>
 <li>
 Strong communication and negotiation skills
 </li>
 <li>
 Ability to work collaboratively in a team-oriented environment
 </li>
 <li>
 Prior experience in real estate is a plus but not required
 </li>
 <li>
 Bachelor's degree in Business, Marketing, or related field is advantageous
 </li>
 </ul>
 
 
 
</div>

Salesperson (No Experience Needed)

Fairmont Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 
 
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 
 
 
 Job Description
 
 
 
 We are seeking a professional and courteous Telephone Operator / Royal Service Agent to join our team in Cairo, Egypt. In this role, you will serve as the first point of contact for our organization, managing incoming and outgoing calls while providing exceptional customer service. You will be responsible for routing calls to appropriate departments, handling inquiries with professionalism, and ensuring every caller receives a positive experience that reflects our commitment to excellence.
 
 
 <ul>
 <li>
 Answer incoming calls promptly and professionally, greeting callers with courtesy and warmth
 </li>
 <li>
 Route calls to the appropriate departments or personnel based on caller needs and organizational protocols
 </li>
 <li>
 Manage call queues efficiently and minimize wait times while maintaining service quality
 </li>
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 Provide information about services, facilities, and organizational offerings to callers
 </li>
 <li>
 Take accurate messages and ensure timely delivery to intended recipients
 </li>
 <li>
 Handle customer inquiries and complaints with empathy, patience, and problem-solving skills
 </li>
 <li>
 Maintain detailed call logs and records using telephone systems and organizational software
 </li>
 <li>
 Multitask effectively by managing multiple calls, administrative duties, and customer requests simultaneously
 </li>
 <li>
 Demonstrate professional telephone etiquette and communication skills at all times
 </li>
 <li>
 Assist with general administrative tasks as needed to support organizational operations
 </li>
 <li>
 Maintain confidentiality and handle sensitive information with discretion
 </li>
 <li>
 Provide feedback on caller concerns to management to support continuous service improvement
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven experience as a Telephone Operator, Royal Service Agent, or in a similar customer-facing role
 </li>
 <li>
 Excellent verbal communication skills with clear pronunciation and professional telephone etiquette
 </li>
 <li>
 Strong interpersonal and customer service skills with the ability to remain calm under pressure
 </li>
 <li>
 Proficiency in multitasking and managing multiple calls simultaneously
 </li>
 <li>
 Exceptional organizational and time management abilities
 </li>
 <li>
 Attention to detail and accuracy in recording information and routing calls
 </li>
 <li>
 Ability to work independently and as part of a team in a fast-paced environment
 </li>
 <li>
 Proficiency with computer systems and basic office software applications
 </li>
 <li>
 Bilingual capabilities in Arabic and English
 </li>
 <li>
 Active listening skills and the ability to understand and address caller needs effectively
 </li>
 <li>
 Problem-solving abilities and conflict resolution skills
 </li>
 <li>
 Professional demeanor and positive attitude toward customer service
 </li>
 <li>
 Flexibility to adapt to changing priorities and organizational needs
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Telephone Operator / Royal Service Agent

<div>
 
 Company Description
 
 
 
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 
 
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 
 
 
 Job Description
 
 
 
 We are seeking a detail-oriented and customer-focused Reservations Agent to join our dynamic team in Cairo, Egypt. In this role, you will be the first point of contact for our guests, managing their booking experience with professionalism, efficiency, and genuine care. You will handle a high volume of reservation inquiries while maintaining accuracy and delivering exceptional service that exceeds expectations. This position offers an exciting opportunity to work in a fast-paced environment where your organizational skills and collaborative spirit will directly impact guest satisfaction and organizational success.
 
 
 <ul>
 <li>
 Process, modify, and cancel reservations with accuracy and efficiency while maintaining detailed records in our reservation system
 </li>
 <li>
 Respond promptly to guest inquiries via phone, email, and other communication channels with empathy and professionalism
 </li>
 <li>
 Provide comprehensive information about accommodations, amenities, rates, and special offers to potential guests
 </li>
 <li>
 Collaborate seamlessly with front desk, sales, marketing, and other departmental teams to ensure smooth reservation workflows and consistent guest experiences
 </li>
 <li>
 Analyze booking patterns and guest preferences to support revenue optimization initiatives
 </li>
 <li>
 Handle guest concerns and complaints with patience and decisiveness, working toward mutually beneficial resolutions
 </li>
 <li>
 Maintain organized records and documentation to ensure data integrity and compliance with company policies
 </li>
 <li>
 Identify opportunities to upsell services and packages while remaining transparent about offerings
 </li>
 <li>
 Adapt quickly to changing priorities and manage multiple reservations simultaneously without compromising quality
 </li>
 <li>
 Contribute to a supportive team environment by sharing best practices and assisting colleagues when needed
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Required Skills &amp; Experience:
 
 
 <ul>
 <li>
 Previous experience in a reservations, customer service, or hospitality role (preferred but not required for motivated candidates)
 </li>
 <li>
 Strong listening and interpersonal skills with the ability to build rapport with diverse guests
 </li>
 <li>
 Excellent verbal communication skills in English; additional language proficiency is a valuable asset
 </li>
 <li>
 Proficiency with computer systems and reservation management software
 </li>
 <li>
 Exceptional attention to detail and accuracy in data entry and record-keeping
 </li>
 <li>
 Ability to multitask effectively and prioritize in a high-volume environment
 </li>
 <li>
 Strong problem-solving skills with a proactive approach to resolving issues
 </li>
 <li>
 Demonstrated ability to work collaboratively within a team structure
 </li>
 <li>
 Flexibility to adapt to changing circumstances and learn new processes quickly
 </li>
 <li>
 Goal-oriented mindset with a commitment to achieving performance targets
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Reservations Agent

IDP Education Ltd

<div>
 
 About IDP
 
 
 
 IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.
 
 
 Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.
 
 
 Learn more at www.careers.idp.com
 
 
 
 
 Role purpose
 
 
 
 
 The Client Application Processing Agent is responsible for the accurate, timely, and compliant processing of student applications, ensuring all application documents are verified, submitted to partner institutions, tracked through to outcome, and maintained in accordance with IDP operational standards.
 
 
 To process and manage student applications accurately and efficiently, ensuring compliance with partner institution requirements, timely submissions, effective stakeholder communication, and outstanding student experience.
 
 
 
 
 Key accountabilities
 
 
 
 
 <ul>
 <li>
 Review and verify student applications.
 </li>
 <li>
 Validate supporting documents.
 </li>
 <li>
 Submit complete applications.
 </li>
 <li>
 Track application progress.
 </li>
 <li>
 Follow up with universities.
 </li>
 <li>
 Manage assigned applications.
 </li>
 <li>
 Ensure submissions within SLA.
 </li>
 <li>
 Update CRM accurately.
 </li>
 <li>
 Communication application status.
 </li>
 <li>
 Escalate complex cases.
 </li>
 <li>
 Quality check files
 </li>
 <li>
 Ensure university compliance
 </li>
 <li>
 Maintain records
 </li>
 <li>
 Resolve discrepancies
 
 
 </li>
 </ul>
 
 Required Experience
 
 
 
 Education: Bachelor's degree.
 
 
 Experience: 1&ndash;3 years in admissions/application processing or international education.
 
 
 Knowledge: University admissions, compliance, document verification, CRM.
 
 
 Skills: Attention to detail, organization, communication, problem solving, time management.
 
 
 Abilities: Manage multiple applications, meet deadlines, maintain confidentiality.
</div>

CAP Agent

Future Group Language Solutions

<div>
 
 About The Role
 
 
 
 We are looking for an
 
 Applied AI Engineer
 
 to design, build, and deploy intelligent AI solutions that solve real business challenges. In this role, you'll work with Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), GraphRAG, AI agents, and knowledge graphs to create scalable, production-ready AI applications.
 
 
 This is an
 
 AI-first engineering role
 
 , where leveraging AI development tools such as ChatGPT, Cursor, GitHub Copilot, Claude, or Windsurf is an essential part of the development workflow.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Design, develop, and deploy AI-powered applications using LLMs.
 </li>
 <li>
 Build and optimize RAG and GraphRAG pipelines.
 </li>
 <li>
 Develop AI agents and multi-agent workflows for business automation.
 </li>
 <li>
 Design and manage knowledge graphs using GraphDB technologies.
 </li>
 <li>
 Integrate enterprise data sources with AI applications.
 </li>
 <li>
 Engineer prompts, workflows, and agent orchestration for reliable AI systems.
 </li>
 <li>
 Evaluate and optimize AI models for quality, latency, scalability, and cost.
 </li>
 <li>
 Build production-ready APIs and AI services.
 </li>
 <li>
 Collaborate with cross-functional teams to deliver AI-driven products.
 </li>
 <li>
 Stay up to date with the latest AI models, frameworks, and best practices.
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Software Engineering, AI, or a related field.
 </li>
 <li>
 3+ years of experience developing AI-powered or data-intensive applications.
 </li>
 <li>
 Strong proficiency in Python.
 </li>
 <li>
 Hands-on experience with LLMs (OpenAI, Azure OpenAI, Anthropic, Gemini, or similar).
 </li>
 <li>
 Experience implementing Retrieval-Augmented Generation (RAG).
 </li>
 <li>
 Experience with Graph Databases such as Neo4j, Amazon Neptune, Memgraph, or GraphDB.
 </li>
 <li>
 Familiarity with vector databases such as Pinecone, Qdrant, Weaviate, Milvus, or pgvector.
 </li>
 <li>
 Experience integrating AI models through APIs and SDKs.
 </li>
 <li>
 Solid understanding of REST APIs, Git, Docker, and cloud platforms (Azure, AWS, or GCP).
 </li>
 <li>
 Strong analytical, debugging, and problem-solving skills.
 
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience with GraphRAG architectures.
 </li>
 <li>
 Knowledge of AI agent frameworks such as LangGraph, CrewAI, AutoGen, Semantic Kernel, or OpenAI Agents SDK.
 </li>
 <li>
 Experience with Model Context Protocol (MCP).
 </li>
 <li>
 Prompt engineering and AI evaluation frameworks.
 </li>
 <li>
 Knowledge of semantic search and hybrid retrieval.
 </li>
 <li>
 Experience with FastAPI, Django, or Flask.
 </li>
 <li>
 Familiarity with Kubernetes, CI/CD pipelines, and microservices.
 </li>
 <li>
 Experience building knowledge graphs and ontology design.
 
 
 
 </li>
 </ul>
 What We Offer
 
 
 <ul>
 <li>
 Opportunity to build cutting-edge AI products.
 </li>
 <li>
 Collaborative and innovative engineering environment.
 </li>
 <li>
 Exposure to the latest AI technologies and frameworks.
 </li>
 <li>
 Professional growth and continuous learning opportunities.
 </li>
 <li>
 Competitive salary and benefits package.
 
 
 
 </li>
 </ul>
 Join Our Team
 
 
 If you're passionate about building practical AI applications, enjoy working with the latest AI technologies, and thrive in an AI-first development environment, we'd love to hear from you!
</div>

Applied AI Engineer (AI-First / Vibe Coding)

Henkel

<div>
 
 About this Position
 
 The Cloud Engineer supports the development and operation of Henkel's enterprise multi-cloud platform environment, covering Microsoft Azure and Google Cloud Platform. The role focuses on building scalable cloud infrastructure, automation, and platform engineering solutions that support a centralized ecosystem serving global application teams and business units. As part of a hands-on engineering environment within Henkel's Cloud Organization, the position contributes to infrastructure engineering, cloud-native capabilities, and platform self-service that strengthen how enterprise solutions are deployed and scaled across Henkel.
 
 
 
 What You&acute;ll Do
 
 
 
 <ul>
 <li>
 Design, build, and optimize cloud infrastructure on Microsoft Azure and Google Cloud Platform, including compute, networking, IAM, and storage services.
 </li>
 <li>
 Develop and maintain infrastructure automation solutions using Terraform and Ansible following Infrastructure as Code (IaC) practices.
 </li>
 <li>
 Build and maintain CI/CD deployment pipelines supporting reliable multi-environment platform delivery and GitOps workflows.
 </li>
 <li>
 Support the provisioning and lifecycle management of cloud projects and resources such as VPCs, service accounts, landing zones, and platform blueprints.
 </li>
 <li>
 Contribute to the team's Internal Developer Platform (IDP) initiative by engineering self-service capabilities and reusable platform blueprints for application teams.
 </li>
 <li>
 Support API and agent gateway design, including model routing and FinOps tracking for LLM token consumption.
 </li>
 <li>
 Support platform security, identity management, and compliance capabilities across cloud-native environments.
 </li>
 <li>
 Collaborate with global and cross-functional teams including Platform Owners globally to deliver scalable and reliable enterprise platform solutions.
 </li>
 <li>
 Participate in disaster recovery planning and execution.
 </li>
 <li>
 Optimize cloud-based solutions and infrastructure as part of the company's digital strategy.
 </li>
 <li>
 Contribute to the development of best practices and documentation for IT operations.
 
 
 </li>
 </ul>
 
 What makes you a good fit
 
 
 
 <ul>
 <li>
 2&ndash;3 years of hands-on experience in cloud engineering or DevOps roles
 </li>
 <li>
 Solid working knowledge of GCP or Azure - compute, networking, IAM, and storage fundamentals; experience with both is a plus.
 </li>
 <li>
 Hands on experince with infrastructure-as-code practices, preferably Terraform; Ansible is an advantage.
 </li>
 <li>
 Experience building and maintaining CI/CD pipelines and multi-environment deployment workflows.
 </li>
 <li>
 Familiarity with Linux environments, shell scripting (Bash), and container-based workloads.
 </li>
 <li>
 Understanding of Kubernetes or OpenShift and GitOps practices is an advantage.
 </li>
 <li>
 Basic familiarity with AI/LLM APIs such as Azure OpenAI or Vertex AI; hands-on experience is a strong plus.
 </li>
 <li>
 Experience with API gateway solutions (Azure APIM, Apigee, or similar) is a plus.
 </li>
 <li>
 Scripting experience with Python is considered a plus.
 </li>
 <li>
 Strong analytical, problem-solving, and communication skills.
 </li>
 <li>
 Ability to work independently and collaborate effectively across distributed, cross-functional teams.
 </li>
 <li>
 Proactive mindset with a passion for automation, engineering quality, and continuously learning new technologies.
 
 
 </li>
 </ul>
 
 Some perks of joining Henkel
 
 
 
 <ul>
 <li>
 Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
 </li>
 <li>
 Diverse national and international growth opportunities
 </li>
 <li>
 Global wellbeing standards with health and preventive care programs
 </li>
 <li>
 Gender-neutral parental leave for a minimum of 8 weeks
 </li>
 <li>
 Employee Share Plan with voluntary investment and Henkel matching shares
 </li>
 <li>
 Comprehensive Health Insurance for employee + dependents
 </li>
 <li>
 Employee Assistance Programme provides a wide range of mental health and wellbeing benefits
 
 
 </li>
 </ul>
 At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.
</div>

Cloud Engineer

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