account manager

sales consultant

sales representative

customer service

customer service manager

customer care agent

Pargo

<div>
 
 
 Pargo launched operations in Egypt and is looking for a strong Customer Experience Agent to enthusiastically handle inbound and outbound queries related to Pargo&rsquo;s Click &amp; Collect and Returns products. You'll be part of the Marketing team that ensures a seamless parcel delivery process for our clients. You will identify customer needs, respond to customer queries, and collaborate with internal departments to optimize customer service and brand awareness. Communicate closely with clients to achieve a high return on end-user selection of Pargo&rsquo;s products.
 
 
 
 We are looking for an enthusiastic and dedicated customer experience agent to support Pargo customers to ensure a positive experience. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer service.
 
 
 
 Scope of the Role
 
 
 To ensure success as a customer experience agent, you should exhibit in-depth knowledge of customer engagement channels and experience. A customer experience agent will be someone whose expertise results in excellent customer relationship management and a positive brand image.
 
 
 
 Duties and Responsibilities:
 
 
 
 <ul>
 <li>
 
 Tracking customer experiences across online and offline channels, devices, and touchpoints.
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Identifying customer needs and taking proactive steps to maintain positive experiences.
 
 
 </li>
 <li>
 
 Record customer interactions accurately, documenting inquiries and resolutions.
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Respond to customer inquiries via phone, email in a timely, professional manner and with empathy
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Troubleshoot and resolve customer issues, escalating complex problems when necessary.
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Performing service tests, evaluating after-sales and support services, and contributing to improvements.
 
 
 </li>
 <li>
 
 Provide feedback on common customer concerns and contribute to continuous improvement efforts.
 
 
 </li>
 <li>
 
 Support the stakeholder by providing insights into customer needs and experiences.
 
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 
 
 
 
 
 The experience and skills we believe you will require to be successful in this role:
 
 
 
 
 
 <ul>
 <li>
 
 At least 2 years' experience as a customer experience specialist, or a similar customer support role.
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Extensive experience in gathering and interpreting customer experience information.
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Solid knowledge of online customer engagement platforms and channels.
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Proficiency in MS Office, as well as CX and CRM software.
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Exceptional interpersonal skills and a client-centered approach.
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Great organizational and time management abilities.
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Superb communication, collaboration, and problem-solving skills.
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 A bachelor's degree would be advantageous
 
 
 
 </li>
 </ul>
 
 The type of person we believe will be successful in this role:
 
 
 
 <ul>
 <li>
 
 Customer Centric
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Active Listener, emotionally intelligent &amp; had great communication skills
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Technical knowledge
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Adaptable and agile with an open mindset
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Action-oriented and an exceptional executor
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Energized by working in a fast-paced and constantly changing environment
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Excellent verbal and written communication and presentation skills, plus the ability to clearly articulate and express complex and sometimes situational issues to a wide variety of people and groups at any level
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 An empathetic, optimistic outlook and able to see opportunities within challenges
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Enthusiastic, collaborative, and not afraid to take risks.
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Based in Cairo
 
 
 </li>
 </ul>
 
 
 
 
 Our Approach
 
 
 
 
 Our vision is to create access for anybody in Africa. Our approach to achieving this is to:
 
 
 <ul>
 <li>
 
 Take action
 
 
 </li>
 <li>
 
 Execute exceptionally
 
 
 </li>
 <li>
 
 Embrace change
 
 
 </li>
 <li>
 
 Be transparent
 
 
 </li>
 <li>
 
 Prioritise our customers and lastly and most importantly
 
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 
 
 <ul>
 <li>
 We have a great young team of hard-working colleagues who enjoy the following benefits
 
 </li>
 <li>
 Valuable learning opportunities from seasoned professionals with an entrepreneurial spirit
 
 </li>
 <li>
 Insight into the running of a high-growth, innovative start-up
 
 </li>
 <li>
 Competitive remuneration
 
 </li>
 <li>
 Encouragement of own initiatives
 
 </li>
 <li>
 Space for self-growth
 
 </li>
 <li>
 Enrolment into personal training programmes
 
 </li>
 </ul>
 
 
 At Pargo,
 
 you&rsquo;ll join a team of bold innovators reshaping logistics. We empower relentless problem-solvers to own their work, tackle tough challenges, and build a career with impact. You&rsquo;ll thrive in a fast-paced, high-performance culture that rewards initiative, collaboration, and results. With a competitive base salary (no commission) and benefits, plus unmatched purpose and momentum, Pargo is where you&rsquo;ll shape the future of last-mile delivery, and your own path to leadership.
 
 
 
 Ready to take charge and make a difference? Join Pargo and become the relentless trailblazer our clients and team need.
 
 
 
 
</div>

Customer Experience Agent

Telda

<div>
 
 Join Telda As a Customer Experience Agent
 
 
 Are you passionate about delivering exceptional customer experiences? Telda, the financial service brand is revolutionizing peer-to-peer payments by simplifying the way people send, spend, and save.
 
 
 
 About Telda
 
 
 At Telda, we're on a mission to empower a generation seeking financial independence. We believe in innovation, simplicity, and putting our users first. As a
 
 Customer Experience Agent
 
 , you'll play a crucial role in ensuring our users enjoy seamless, world-class support.
 
 
 
 About The Role
 
 
 
 <ul>
 <li>
 This is a full-time, on-site position with hybrid flexibility. You will be the first point of contact for our users, delivering outstanding support through email, chat, and social media. Your role involves:
 </li>
 <li>
 Responding promptly to user inquiries
 </li>
 <li>
 Investigating and resolving user issues effectively
 </li>
 <li>
 Maintaining high levels of customer satisfaction
 </li>
 <li>
 Collaborating with other teams to enhance the overall customer experience
 
 
 
 
 
 </li>
 </ul>
 
 What We're Looking For
 
 
 
 <ul>
 <li>
 Exceptional communication skills in English and Arabic (written and spoken)
 </li>
 <li>
 Strong problem-solving, analytical, and multitasking abilities
 </li>
 <li>
 Experience in customer service or a related field (knowledge of the financial industry is a plus)
 </li>
 <li>
 Bachelor's degree (required)
 </li>
 <li>
 A proactive attitude and a passion for helping others
 
 
 
 
 
 </li>
 </ul>
 
 Working Details
 
 
 
 Support Model:
 
 Chat and social media interactions.
 
 
 
 Shifts:
 
 Rotational shifts (24/7), with night shifts handled from home.
 
 
 
 Hybrid Work:
 
 Two weeks in-office, two weeks remote.
 
 
 
 What We Offer
 
 
 
 Competitive Salary
 
 &ndash; Your hard work deserves to be rewarded.
 
 
 
 Comprehensive Benefits
 
 &ndash; Social and medical insurance.
 
 
 
 Convenient Transportation
 
 &ndash; Getting to work made easy.
 
 
 
 Cutting-Edge Tools
 
 &ndash; A company-provided laptop to help you shine.
 
 
 
 Healthy Work Environment
 
 &ndash; Work in a supportive, vibrant culture.
 
 
 
 Why Join Telda?
 
 
 At Telda, you&rsquo;ll be part of a dynamic team that values innovation, collaboration, and personal growth. Whether you're solving a customer&rsquo;s issue or helping shape the future of digital finance, your contribution matters.
 
 
 Take the next step in your career. Apply now and help us redefine the future of finance!
</div>

Talent 360 ME

<div>
 At cardoO Technologies, we believe every customer interaction is a chance to build trust and create lasting connections. We&rsquo;re looking for a Customer Service Agent who is passionate about helping people, solving problems, and delivering top-notch support across our retail and e-commerce platforms.
 
 
 
 What You&rsquo;ll Do:
 
 
 
 <ul>
 <li>
 Handle customer inquiries via phone, email, chat, and social media.
 </li>
 <li>
 Provide accurate information about products, services, and policies.
 </li>
 <li>
 Resolve issues efficiently while maintaining a positive customer experience.
 </li>
 <li>
 Process orders, returns, and exchanges when required.
 </li>
 <li>
 Escalate complex cases to the appropriate teams and follow up until resolved.
 </li>
 <li>
 Record and track customer interactions in our system to ensure quality service.
 </li>
 <li>
 Collaborate with internal teams to continuously improve customer satisfaction.
 
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For:
 
 
 
 <ul>
 <li>
 Previous experience in customer service, call center, or support role (e-commerce/retail background preferred).
 </li>
 <li>
 Very Good communication skills in Arabic &amp; English (spoken and written).
 </li>
 <li>
 Strong problem-solving skills and ability to handle challenging situations with patience.\
 </li>
 <li>
 Good computer skills and familiarity with Odoo/ticketing systems.
 </li>
 <li>
 A positive attitude, empathy, and a customer-first mindset.
 </li>
 <li>
 Flexibility to work in shifts is required.
 
 
 
 </li>
 </ul>
 
 Why Join Us?
 
 
 
 <ul>
 <li>
 Work in a fast-growing company in the retail &amp; e-commerce industry.
 </li>
 <li>
 Be part of a supportive, energetic, and customer-focused team.
 </li>
 <li>
 Opportunities for career growth and skill development.
 </li>
 <li>
 A culture that values empathy, collaboration, and results.
 </li>
 <li>
 Company Industry: Consumer Electronics
 </li>
 <li>
 Company Website: https://cardoo.co/
 </li>
 <li>
 Work Location: Remotely
 </li>
 <li>
 Working Hours: 8 Hours - Rotational
 </li>
 <li>
 Working Days: 5 Working Days
 </li>
 <li>
 Days Off: 2 Rotational Days
 </li>
 </ul>
</div>

Customer Service Agent

elmenus

<div>
 
 Job Description
 
 
 
 In this role, you'll be the hero for our customers, by:
 
 
 <ul>
 <li>
 Providing exceptional customer service through various channels
 </li>
 <li>
 Effectively troubleshooting customer issues and finding solutions
 </li>
 <li>
 Championing a positive customer experience and building strong relationships
 
 
 </li>
 </ul>
 Job requirements
 
 
 
 Do You
 
 
 
 Has at least 1 year experience as customer service?
 
 
 Excellent English speaker?
 
 
 Have a bachelor's degree or any relevant degree?
 
 
 Thrive in a fast-paced environment where you can help others?
 
 
 Possess excellent communication and problem-solving skills?
 
 
 Enjoy building relationships and exceeding customer expectation
</div>

Customer Support Specialist

<div>
 
 Job Title:
 
 
 Customer Service Specialist
 
 
 
 
 Job Summary:
 
 
 
 Gebnalak.com is looking for a passionate and dedicated Arabic Customer Service Specialist to join our team. The ideal candidate is detail-oriented, solution-driven, and thrives on delivering excellent service. If you enjoy communicating with people, solving problems, and making an impact, we&rsquo;d love to hear from you!
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Professionally handle customer inquiries and complaints via phone and social media.
 </li>
 <li>
 Respond to comments, messages, and reviews on social media platforms.
 </li>
 <li>
 Process and resolve customer complaints related to product sales in a timely and efficient manner.
 </li>
 <li>
 Follow up on complex customer cases when needed to ensure complete resolution.
 </li>
 <li>
 Accurately record and update customer interactions, feedback, and actions taken in the CRM system.
 </li>
 <li>
 Track and follow up on customer orders, ensuring timely and accurate delivery.
 </li>
 <li>
 Ensure a smooth and satisfying customer journey from start to finish.
 </li>
 <li>
 Maintain punctuality and respect work schedules and deadlines.
 </li>
 <li>
 Demonstrate tact, patience, and professionalism when handling sensitive or challenging situations.
 
 
 
 </li>
 </ul>
 
 Required Values and Skills:
 
 
 
 <ul>
 <li>
 Strong sense of leadership and responsibility
 </li>
 <li>
 Willingness to learn and grow
 </li>
 <li>
 High level of dedication and commitment to work
 </li>
 <li>
 Exceptional attention to detail
 </li>
 <li>
 Passion for challenges and achieving results
 </li>
 <li>
 Excellent communication and problem-solving skills
 </li>
 <li>
 Ability to remain calm and professional under pressure
 
 
 
 </li>
 </ul>
 
 Location:
 
 Maadi, Cairo
 
 
 
 Working Hours:
 
 9:00 AM to 5:00 PM
</div>

Arabic Customer Service Agent..

Taskeen

<div>
 
 Company Description
 
 
 
 Welcome to Taskeen &ndash; Egypt's newest brokerage, committed to guiding you seamlessly through the real estate journey. Our mission is to be your trusted partner in finding your dream home. With a deep understanding of the local market and a dedicated team, we are here to provide a smooth and efficient real estate experience.
 
 
 
 Role Description
 
 
 
 This is a full-time role for a Real Estate Agent located on-site in New Cairo. The Real Estate Agent will be responsible for assisting clients in buying, selling, and renting properties, conducting property viewings, negotiating deals, and ensuring exceptional customer service. The agent will also maintain up-to-date knowledge of market trends and property values, and work closely with clients to understand their needs and preferences.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Possession of a Real Estate License and expertise in Real Estate
 </li>
 <li>
 Strong Customer Service and Sales skills
 </li>
 <li>
 Knowledge of Real Property and real estate market trends
 </li>
 <li>
 Excellent communication and negotiation skills
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 Proficiency in relevant software and technology
 </li>
 <li>
 Previous experience in real estate or sales is a plus
 </li>
 <li>
 Bachelor&rsquo;s degree in Business, Real Estate, or related field is desirable
 </li>
 </ul>
</div>

Sales Consultant

Property Finder

<div>
 Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region&rsquo;s growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region.
 
 
 Founded on the value of great ambitions, Property Finder connects millions of property seekers with thousands of real estate professionals every day. The platform offers a seamless and enriching experience, empowering both buyers and renters to make informed decisions. Since its inception in 2007, Property Finder has evolved into a trusted partner for developers, brokers, and home seekers. As a lighthouse tech company, it continues to create an environment where people can thrive and contribute meaningfully to the transformation of real estate in MENA.
 
 
 
 Position Summary:
 
 
 
 As a Partner Support Team Leader, you will play a pivotal role in shaping and delivering a standout customer experience that sets us apart. Leading a team of frontline technical support agents, you will ensure every customer interaction is handled with care, expertise, and efficiency, building trust and long-term value.
 
 
 You&rsquo;ll guide and develop your team to exceed performance, quality, and customer satisfaction targets through clear direction, ongoing coaching, and regular one-to-ones. By fostering a culture of accountability and continuous improvement, you&rsquo;ll empower the team to resolve complex issues, manage escalations effectively, and deliver support that reflects our commitment to excellence.
 
 
 This role is critical to the success of our organisation, driving loyalty, reinforcing our reputation, and helping us deliver on our promise of a truly differentiated customer experience.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Inspire and lead a high-performing team of Contact Centre Agents, fostering a culture focused on accountability, customer obsession, and continuous improvement.
 </li>
 <li>
 Coach and develop team members through regular 1:1s, constructive feedback, and tailored development plans to enhance performance and customer outcomes.
 </li>
 <li>
 Monitor individual and team KPIs, including productivity, quality, first contact resolution, attendance, AHT, and CSAT, using data to drive improvements that elevate the customer experience.
 </li>
 <li>
 Identify skills gaps and training needs, partnering with the Training team to deliver impactful learning and upskilling programs that build confidence and capability.
 </li>
 <li>
 Manage real-time operations, ensuring optimal queue management, schedule adherence, and service level achievement across all support channels (phone, chat, email).
 </li>
 <li>
 Oversee daily workflow and task distribution to maintain seamless, timely, and effective customer interactions.
 </li>
 <li>
 Act as an escalation point for complex or sensitive customer issues, demonstrating strong problem-solving and customer advocacy to drive resolution and retention.
 </li>
 <li>
 Conduct regular QA checks, including call/chat monitoring and email reviews, to ensure compliance with quality standards and identify coaching opportunities.
 </li>
 <li>
 Track and manage time accountability, including agent hours, breaks, and adherence to attendance policies (e.g., Bradford Factor monitoring).
 </li>
 <li>
 Analyze performance trends and operational data to surface insights, recommend enhancements to tools and processes, and improve customer and agent experiences.
 </li>
 <li>
 Champion best practices by implementing and upholding company policies, service standards, and quality expectations.
 </li>
 <li>
 Deliver clear and insightful reporting on team performance, customer impact, and opportunities to the Leadership team.
 </li>
 <li>
 Lead workforce management activities, including scheduling, time-off approvals, and ensuring adequate coverage across shifts.
 </li>
 <li>
 Support hiring, onboarding, and performance management processes to build and maintain a strong, customer-focused team.
 </li>
 <li>
 Leverage data and customer feedback in daily decision-making, sharing insights across the organisation to influence broader CX improvements.
 
 
 </li>
 </ul>
 
 Desired Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business administration or a relevant field
 </li>
 <li>
 Fluency in both English and Arabic, with exceptional writing and speaking skills in both languages
 </li>
 <li>
 Advanced proficiency in using CRM systems.
 </li>
 <li>
 5+ years of experience in Customer Experience with a minimum of 2 years of experience in managing teams in Customer Experience or support, preferably B2B.
 
 
 </li>
 </ul>
 
 Other Capabilities:
 
 
 
 <ul>
 <li>
 Inspirational Leadership: Proven ability to lead, motivate, coach, and develop diverse, high-performing teams in a customer support or contact centre environment.
 </li>
 <li>
 Customer-Centric Mindset: Deep commitment to delivering exceptional, human-centered customer experiences, with a passion for resolving issues in a way that builds loyalty and trust.
 </li>
 <li>
 Bilingual Communication: Fluent in English and Arabic, with excellent verbal and written communication skills that enable clear, empathetic, and effective interactions with customers and colleagues.
 </li>
 <li>
 Analytical Thinking: Skilled in interpreting performance metrics, identifying trends, and using data-driven insights to guide decision-making and continuous improvement.
 </li>
 <li>
 Calm, Decisive Problem Solving: Strong critical thinking skills with the ability to manage escalations and resolve complex issues quickly and diplomatically.
 </li>
 <li>
 Organisational Agility: Exceptional time management and prioritisation skills, with the ability to stay focused and organised in a fast-paced, high-volume environment.
 </li>
 <li>
 Tech-Savvy: Proficient in Microsoft Office Suite, Google Workspace, and customer support platforms such as Zendesk, with the ability to learn and adapt to new systems quickly.
 </li>
 <li>
 Adaptability &amp; Resilience: Comfortable with change, ambiguity, and shifting priorities - able to manage competing demands while maintaining focus on team goals and customer outcomes.
 </li>
 <li>
 Collaboration &amp; Influence: Able to work cross-functionally and influence stakeholders at all levels to improve processes and enhance the overall partner and customer experience.
 
 
 </li>
 </ul>
 
 Our promise to talent
 
 
 
 At Property Finder, we believe talent thrives in an environment where you can be your best self. Where you are empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed.
 
 
 
 Property Finder Guiding Principles
 
 
 
 <ul>
 <li>
 Think Future First
 </li>
 <li>
 Data Beats Opinions, Speed Beats Perfection
 </li>
 <li>
 Optimise for Impact
 </li>
 <li>
 No Ostriches Allowed
 </li>
 <li>
 Our People, Our Power
 </li>
 <li>
 The Biggest Risk is Taking no Risk at All
 
 
 </li>
 </ul>
 
 Find us at:
 
 
 
 Twitter
 
 
 Facebook
 
 
 Instagram
 
 
 Linkedin
 
 
 Glassdoor
</div>

Partner Support Team Lead

Explore 678+ Customer care agent in Cairo this September. Find roles across top companies and apply now to boost your career.

678 customer care agent jobs IN Cairo

Customer Experience Agent

Customer Experience Agent

Customer Service Agent

Customer Support Specialist

Arabic Customer Service Agent..

Sales Consultant

Partner Support Team Lead