customer service representative

customer service associate

customer service specialist Jobs in Cairo

customer service specialist

call center agent (after sales – furniture) Jobs in Cairo

call center representative - staff Jobs in Cairo

call center representative - staff

customer care agent

RATP Dev Mobility Cairo

<div>
 
 Job Purpose
 
 
 
 The Customer Service Agent is responsible for delivering high-quality frontline service to passengers by providing accurate ticketing support, travel information, and daily assistance within metro stations. The role supports ticket sales and subscriptions, guides customer movement, and ensures a positive passenger experience through effective communication, operational awareness, and adherence to safety and service procedures. The Customer Service Agent contributes to efficient station operations by assisting with Ticket Vending Machine usage, managing queues, and maintaining professional service standards.
 
 
 
 Responsibilities/Duties
 
 
 
 
 Profil de candidat recherch&eacute; :
 
 
 
 
 Customer Interaction &amp; Service Delivery
 
 
 
 <ul>
 <li>
 Maintain a positive, empathetic, and professional attitude during all customer interactions.
 </li>
 <li>
 Respond promptly and effectively to customer inquiries and requests.
 </li>
 <li>
 Handle and resolve customer complaints professionally and escalate when necessary.
 </li>
 <li>
 Provide accurate information on routes, travel regulations, products, and services.
 </li>
 <li>
 Offer dedicated support to People of Determination (POD) and vulnerable passengers.
 </li>
 <li>
 Proactively welcome and guide passengers throughout the station environment.
 </li>
 <li>
 Ensure customer satisfaction by delivering consistent, high-quality service.
 
 
 </li>
 </ul>
 
 Ticketing &amp; Transaction Management
 
 
 
 <ul>
 <li>
 Sell, issue, renew, and process tickets and subscriptions accurately at Ticket Offices and Subscription Offices.
 </li>
 <li>
 Support passengers in operating Ticket Vending Machines and promote their use to improve service flow.
 </li>
 <li>
 Manage assigned ticketing and subscription products responsibly.
 </li>
 <li>
 Conduct accurate cash handling, including receiving payments, counting, sorting, recording, and reporting discrepancies.
 </li>
 <li>
 Verify tickets, subscription cards, and cash stock at the beginning and end of each shift.
 </li>
 <li>
 Use ticket office equipment, tools, and machines correctly and responsibly.
 </li>
 <li>
 Monitor the proper functioning of ticket office devices and report malfunctions promptly.
 
 
 </li>
 </ul>
 
 Ticket Vending Machine (TVM) Support
 
 
 
 <ul>
 <li>
 Assist customers in using Ticket Vending Machines and guide them through the transaction steps.
 </li>
 <li>
 Perform visual checks only to ensure Ticket Vending Machines are clean, accessible, and available for passenger use.
 </li>
 <li>
 Report all issues such as malfunctions, shortages, or operational concerns immediately to supervisors or technical teams.
 </li>
 <li>
 Communicate Ticket Vending Machine downtime or service disruptions clearly and professionally to passengers.
 </li>
 <li>
 Document TVM-related issues according to instructions when required.
 
 
 </li>
 </ul>
 
 Queue &amp; Crowd Management
 
 
 
 <ul>
 <li>
 Organize and manage customer queues during peak hours and high-demand periods.
 </li>
 <li>
 Support smooth customer flow in front of sales points and station entry/exit areas.
 </li>
 <li>
 Intervene proactively to prevent congestion and ensure efficient service delivery.
 
 
 </li>
 </ul>
 
 Administrative &amp; Record-Keeping Duties
 
 
 
 <ul>
 <li>
 Process customer forms, applications, and service requests accurately.
 </li>
 <li>
 Maintain detailed records of customer interactions, transactions, complaints, and observations.
 </li>
 <li>
 Communicate shift updates and relevant information accurately during handovers.
 </li>
 <li>
 Report operational deficiencies, emergencies, or incidents through the proper reporting chain.
 </li>
 <li>
 Ensure fingerprint attendance matches attendance records in compliance with company policies.
 </li>
 <li>
 Adhere to company dress code and maintain professional appearance at all times.
 
 
 </li>
 </ul>
 
 Internal Coordination &amp; Operational Support
 
 
 
 <ul>
 <li>
 Coordinate with colleagues and station teams to ensure continuity of service across shifts.
 </li>
 <li>
 Provide feedback to support improvements in customer service processes.
 </li>
 <li>
 Follow all operational guidelines, instructions, and procedures issued by management.
 </li>
 <li>
 Perform any additional duties assigned by supervisors or line managers.
 
 
 </li>
 </ul>
 
 Safety Responsibilities
 
 
 
 <ul>
 <li>
 Promote a positive safety culture and participate in safety briefings as required.
 </li>
 <li>
 Comply with RDMC RQHSE policies, procedures, and Safety Management System requirements.
 </li>
 <li>
 Report unsafe conditions, security concerns, or environmental hazards immediately.
 </li>
 <li>
 Understand that safety, security, and environmental protection are shared responsibilities.
 </li>
 <li>
 Intervene appropriately in cases of observed safety, security, or environmental violations.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE
 
 
 
 <ul>
 <li>
 Minimum requirement: Diploma degree in a relevant discipline.
 </li>
 <li>
 Preferred: Bachelor&rsquo;s degree in business administration or any related field.
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 <ul>
 <li>
 Basic knowledge of customer service principles and best practices.
 </li>
 <li>
 General understanding of ticketing systems and customer-facing devices.
 </li>
 <li>
 Basic familiarity with computer tools and digital interfaces.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 0-3 years of experience in customer service, retail, hospitality, or frontline service roles is preferred.
 </li>
 <li>
 Experience in cash handling or public-facing environments is an advantage.
 
 
 </li>
 </ul>
 
 Desired Behaviors &amp; Experiences
 
 
 
 <ul>
 <li>
 Calm Under Pressure: Maintains composure and professionalism in challenging situations.
 </li>
 <li>
 Team Collaboration: Works effectively with colleagues to support seamless operations.
 </li>
 <li>
 Customer Orientation: Demonstrates strong commitment to passenger satisfaction.
 </li>
 <li>
 Communication Skills: Provides clear and respectful verbal communication in all situations.
 </li>
 <li>
 Attention to Detail: Ensures accuracy in transactions, records, and procedures.
 </li>
 <li>
 System Awareness: Shows comfort using ticketing devices and customer service tools.
 </li>
 <li>
 Problem Solving: Identifies issues and takes appropriate steps to resolve or escalate them.
 </li>
 <li>
 Professional Conduct: Adheres strictly to rules, procedures, and company policies.
 </li>
 <li>
 Flexibility: Willing to work shift patterns, weekends, and holidays as per roster.
 </li>
 <li>
 Respectful Interaction: Builds cooperative relationships with internal and external stakeholders.
 </li>
 </ul>
</div>

Customer Service Agent

Future Group Language Solutions

<div>
 
 Jadeer
 
 is hiring a
 
 Customer Care Advisor
 
 on behalf of one of our clients based in Egypt, New Cairo. Our client is a leading fintech company in the digital payments and consumer finance sector across the Middle East. Through partnerships with major retail and e-commerce brands, the company delivers innovative, technology-driven payment solutions that enhance customer purchasing power and promote a seamless shopping experience.
 
 
 Job Title:
 
 Customer Care Advisor
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Handle inbound and outbound customer calls in a professional and timely manner.
 </li>
 <li>
 Address customer inquiries related to accounts, transactions, payment plans, and technical concerns.
 </li>
 <li>
 Resolve complaints efficiently while ensuring compliance with company policies and service standards.
 </li>
 <li>
 Accurately document customer interactions and update CRM systems with relevant information.
 </li>
 <li>
 Escalate complex cases to relevant departments when necessary and follow up to ensure resolution.
 </li>
 <li>
 Maintain high levels of customer satisfaction and achieve defined KPIs (e.g., call handling time, first call resolution, quality scores).
 </li>
 <li>
 Stay updated on products, services, policies, and ongoing promotions.
 </li>
 <li>
 Contribute to continuous improvement initiatives by sharing customer feedback and insights.
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Commerce, Communications, or a related field (preferred).
 </li>
 <li>
 0&ndash;2 years of experience in customer service, call center, or contact center environments (experience in fintech, banking, or e-commerce is an advantage).
 </li>
 <li>
 Excellent verbal communication skills in English and Arabic.
 </li>
 <li>
 Strong problem-solving abilities and customer-oriented mindset.
 </li>
 <li>
 Ability to handle high call volumes and work under pressure in a fast-paced environment.
 </li>
 <li>
 Proficiency in using CRM systems and basic computer applications.
 </li>
 <li>
 Flexibility to work rotational shifts, including weekends and public holidays if required.
 </li>
 <li>
 Strong interpersonal skills, adaptability, and a positive attitude.
 
 
 
 </li>
 </ul>
 If you are passionate about customer experience and eager to grow your career in a thriving fintech environment, we encourage you to apply and join a team that values innovation, excellence, and customer satisfaction.
</div>

Customer Care

geidea

<div>
 
 Established in 2008,
 
 Geidea
 
 epitomizes customer focused empowerment and commercial success through continuous innovation.
 
 Geidea
 
 makes best in class digital payment solutions available for all by attracting and leveraging the best creative &amp; entrepreneurial talent in the market.
 
 
 
 
 
 Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative &amp; Forward Thinking:
 
 
 www.geidea.net
 
 
 
 
 
 
 
 To maintain competitive advantage as we grow, we are currently looking for a new
 
 Contact Center Advisor:
 
 
 
 
 
 
 
 Job purpose:
 
 
 
 
 
 
 This role is responsible for addressing customer inquiries, complaints, and technical issues, ensuring satisfaction and retention. The advisor also provides solutions, maintains records, and collaborates with other departments to resolve issues while staying informed about products and services.
 
 
 
 
 
 
 Key accountabilities and decision ownership:
 
 
 
 
 
 <ul>
 <li>
 Handle calls from customers regarding inquiries, complaints, and technical issues.
 </li>
 <li>
 Provide accurate and efficient solutions to ensure customer satisfaction and retention.
 </li>
 <li>
 Maintain detailed and accurate records of customer interactions and transactions.
 </li>
 <li>
 Collaborate with other departments to escalate and resolve complex issues.
 </li>
 <li>
 Stay up to date with product knowledge and services to better assist customers.
 </li>
 </ul>
 
 
 
 
 
 Must Have Technical / Professional Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business management or any related field.
 </li>
 <li>
 At least 6 months of experience in customer service
 </li>
 <li>
 English level B1/C1
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to build strong relationships with customers
 </li>
 <li>
 Strong problem-solving skills.
 </li>
 </ul>
 
 
 
 
 Join our dynamic team as a
 
 Contact Center Advisor
 
 and contribute to our FinTech mission of releasing cutting-edge financial products into the market. Apply your project management skills, collaborate with cross-functional teams, and shape the future of the payments industry.
 
 
 
 
 
 
 Our values
 
 guide how we think and act - They describe what we care about the most.
 
 
 
 
 
 
 Customer first
 
 - It&rsquo;s embedded in our design thinking and customer service approach.
 
 
 
 Open
 
 - Openness allows us to constantly improve and evolve.
 
 
 
 Real
 
 - No jargon and no excuses!
 
 
 
 Bold
 
 - Constantly challenging ourselves and our way of thinking.
 
 
 
 Resilient
 
 &ndash; If we fail, we bounce back stronger than before
 
 
 
 Collaborative
 
 - We know that we can achieve a lot more as a team.
 
 
 
 
 
 We are changing lives by constantly striving for a better solution.
 
</div>

Contact Center Advisor

OWORKERS

<div>
 
 
 Company Description
 
 
 
 
 
 
 We are a multilingual Business Process Outsourcing (BPO) company specializing in complex data annotation for AI companies, multilingual customer and technical support services, data processing, and multilingual user-generated content moderation. With over a decade of experience, we operate in 35 languages and utilize a hybrid approach combining AI and human solutions. Our delivery centers are located in Bulgaria, Egypt, Madagascar, and the Philippines.
 
 
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Customer Service Representative located in El Maadi. The Customer Service Representative will handle various customer interactions, provide support, and address inquiries in a professional and efficient manner. Day-to-day responsibilities include resolving customer issues, maintaining excellent customer satisfaction, ensuring a positive customer experience, and striving for service excellence in all interactions that includes Calls, Chats, and Emails. The role requires a focus on building relationships and effective communication with clients.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 
 Fluency in English is a MUST
 
 </li>
 <li>
 
 Grads ONLY
 
 </li>
 <li>
 Proficiency in Customer Service, Customer Support, and ensuring exceptional Customer Satisfaction
 </li>
 <li>
 Experience in delivering seamless Customer Experience and maintaining excellent customer relations
 </li>
 <li>
 Strong communication and problem-solving skills with a solutions-oriented mindset
 </li>
 <li>
 Ability to work effectively in a multilingual environment and adapt to dynamic customer needs
 </li>
 </ul>
 
 
 
 
 
 Work Conditions
 
 
 <ul>
 <li>
 Setup: On-Site
 </li>
 <li>
 Shifts: MORNING SHIFTS - Saturday and Sunday OFF
 </li>
 <li>
 Location: El Maadi
 </li>
 <li>
 Package: To be determined according to the recommended project
 </li>
 </ul>
 
 
 
</div>

Customer Support Agents-Fluent English Speakers

inDrive

<div>
 
 
 Department:
 
 Customer Service and Experience
 
 
 
 Location:
 
 Egypt
 
 
 
 
 Description
 
 
 
 
 To be added
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Responding to phone calls, emails, and chat messages.
 </li>
 <li>
 Quickly and efficiently resolving customer issues.
 </li>
 <li>
 Processing returns, exchanges, and customer complaints.
 </li>
 <li>
 Keeping records of each interaction with customers.
 </li>
 <li>
 Updating customer information in the CRM system.
 </li>
 <li>
 Collecting and forwarding customer feedback to relevant departments.
 </li>
 <li>
 Informing customers about the status of their inquiries.
 
 
 </li>
 </ul>
 
 Skills, Knowledge and Expertise
 
 
 
 <ul>
 <li>
 Excellent oral and written communication skills for both Russian and Kazakh languages.
 </li>
 <li>
 Ability to conduct dialogue politely and professionally.
 </li>
 <li>
 Ability to work with large volumes of information.
 </li>
 <li>
 Attention to detail and accuracy in documentation.
 </li>
 <li>
 Proficiency in PC and basic office programs.
 </li>
 <li>
 Skills in working with CRM systems and other specialized software.
 </li>
 </ul>
</div>

Customer Support Specialist

ariika

<div>
 
 Role Overview
 
 
 
 We are looking for a proactive and customer-focused Customer Experience Representative to join Ariika&rsquo;s Customer Service team. This role is key in delivering a seamless and positive experience for our customers by handling inquiries, resolving issues efficiently, and ensuring satisfaction at every touchpoint.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Handle customer inquiries through calls and ensure prompt, professional responses
 </li>
 <li>
 Address customer complaints and provide effective, timely resolutions
 </li>
 <li>
 Follow up on pending cases to ensure closure and customer satisfaction
 </li>
 <li>
 Provide accurate information regarding products, orders, and company policies
 </li>
 <li>
 Maintain a positive brand image through every customer interaction
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Excellent problem-solving abilities with a customer-first mindset
 </li>
 <li>
 Ability to handle difficult situations professionally and calmly
 </li>
 <li>
 Strong multitasking skills and ability to work under pressure
 </li>
 <li>
 Previous experience in customer service or call center roles is a plus
 </li>
 </ul>
</div>

Customer Service Representative

Teleperformance Global Services

<div>
 
 Company Description
 
 
 
 Teleperformance Global Services is a multinational company with a global presence, providing expert support and business process outsourcing services to a variety of industries. Its operations are rooted in delivering exceptional customer experience solutions tailored to client needs. With a base in Kolkata, India, Teleperformance is part of a global network known for its dedication to innovation and operational excellence. The organization prioritizes creating a collaborative and inclusive work environment for its employees.
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for a Customer Service Representative (
 
 Egyptians only
 
 ) based in
 
 New Cairo.
 
 The primary responsibilities include assisting customers via phone or other communication channels, resolving inquiries efficiently, and ensuring customer satisfaction. You will be expected to handle customer concerns professionally while maintaining a positive customer experience. Additionally, you will contribute to improving service quality by providing feedback and participating in training as needed.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven skills in Customer Support, Customer Service, and resolving Customer Concerns
 </li>
 <li>
 Strong proficiency in English ( B2 - C1 )
 </li>
 <li>
 flexibility with Night rotational shifts
 </li>
 <li>
 Ability to work effectively in a team-oriented environment
 
 
 </li>
 </ul>
</div>

Customer Service // (English Account)

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