customer service representative Jobs in Lahore

customer service representative

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customer care agent

Intech Sky Pvt Ltd

Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner</li><li>Provide accurate information about products, pricing, custom orders, and delivery timelines</li><li>Create and follow up on quotes for both potential and existing customers</li><li>Coordinate with production, logistics, and other departments to ensure smooth order fulfillment</li><li>Resolve customer complaints or issues with accountability, care, and professionalism</li><li>Maintain accurate records of all customer communications and transactions</li><li>Track orders, manage returns or adjustments, and keep customers informed of order status</li><li>Proactively reach out to customers for feedback and satisfaction checks</li></ul>Requirements<ul><li>1&ndash;3 years of experience in customer service or sales support; experience in</li><li>Strong verbal and written communication skills</li><li>Excellent organisational abilities and the capacity to multitask in a fast-paced environment</li><li>A problem-solving mindset with a patient, customer-focused attitude</li><li>Ability to work independently as well as collaboratively within a team</li></ul>How to ApplySend your resume and a brief cover letter via Whats App at 0326-6890239.Job Type: Full-timePay: Rs40,000.00 - Rs70,000.00 per monthWork Location: In person

Packaging Representative (CSR)

ChatPandas

Job Description<ul><li>Responding to customer inquiries via phone or email in a professional and timely manner.</li><li>Providing product and service information to customers.</li><li>Resolving customer complaints and issues with patience and empathy.</li><li>Identifying and resolving customer problems or concerns efficiently.</li><li>Escalating complex issues to the appropriate department for resolution.</li><li>Maintaining in-depth knowledge of our products and services.</li></ul>Experience:<ul><li>Relevant experience in customer service or a related field.</li><li>Strong customer service skills with the ability to manage a high volume of customer inquiries.</li><li>Excellent communication skills both written and verbal.</li><li>Must have basic English conversational skills.</li><li>Proficiency in using customer service software and tools.</li></ul>Education:<ul><li>High school diploma or equivalent. Additional education is a plus.</li></ul>Additional Details:<ul><li>GITMIT Co-Working Space, Gulberg 3.</li><li>9 hours a day work time with 6 days a week Onsite</li><li>Evening/Night Shifts</li></ul>Job Types: Full-time, FresherPay: Rs90,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>We are hiring for an immediate joining role. Would you be able to join us at the earliest?</li><li>Our role requires working onsite during evening and night shifts. Would you be comfortable with this schedule?</li></ul>Language:<ul><li>English Fluently (Required)</li></ul>Work Location: In person

Customer Support Representative

DS Marketing Agency

Customer Service Representative (CSR) &ndash; Fresh Graduates EncouragedCompany: Digi Sparo Job Type: Full-Time Location: [Lahore/ On-site ] Shift: Evening &amp; Night Shifts Salary: [40000 to 80000]Job SummaryDigi Sparo is seeking a motivated and customer-focused Customer Service Representative (CSR) to join our team. This opportunity is ideal for fresh graduates and entry-level candidates who are looking to begin their professional career in customer service. Comprehensive training will be provided.We are looking for individuals with strong communication skills, a positive attitude, and a willingness to learn.Key Responsibilities<ul><li>Handle inbound and outbound customer calls professionally</li><li>Respond to customer inquiries via phone, email, or chat</li><li>Resolve customer concerns efficiently and courteously</li><li>Maintain accurate records of customer interactions</li><li>Meet performance targets and quality standards</li><li>Follow company policies and data protection guidelines</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree or equivalent qualification</li><li>Fresh graduates are encouraged to apply</li><li>Strong verbal and written communication skills</li><li>Basic computer proficiency</li><li>Ability to work flexible shifts (if required)</li><li>Customer-oriented mindset</li></ul>Skills<ul><li>Communication Skills</li><li>Active Listening</li><li>Problem-Solving</li><li>Time Management</li><li>Teamwork</li></ul>Benefits<ul><li>Competitive salary</li><li>Performance-based incentives</li><li>Paid training</li><li>Career growth opportunities</li><li>Inclusive and supportive work environment</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs80,000.00 per monthWork Location: In person

CSR (Customer Service Representative)

Digital Brand

Boxit Packages, a growing USA-based custom packaging company, is looking for talented and confident Customer Service Representatives to join our Pakistan team. This position requires strong English communication skills and the ability to professionally handle international customers.Key Responsibilities<ul><li>Respond to customer inquiries via email, chat, or calls in a professional manner</li><li>Provide accurate information about custom packaging products and services</li><li>Process customer orders and ensure timely follow-ups</li><li>Maintain organized and detailed customer records</li><li>Coordinate with design, production, and sales teams to ensure smooth order processing</li><li>Deliver excellent customer service while meeting performance KPIs</li></ul>Eligibility Criteria<ul><li>Excellent English speaking and writing skills</li><li>Intermediate / Bachelor&rsquo;s degree required</li><li>Previous customer service or call center experience will be preferred</li><li>Good computer skills and typing speed</li><li>Comfortable working night shift (US working hours)</li></ul>What We Offer<ul><li>Attractive salary + monthly incentives</li><li>Night shift allowance</li><li>Paid professional training</li><li>Friendly and professional work environment</li><li>Career growth opportunities in an international company</li><li>Weekly off: Saturday &amp; Sunday</li></ul>Pay: Rs50,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Service Representative (Packaging )

Potato Logics

Job Title: Customer Support RepresentativeJob Summary: Seeking a friendly and efficient Customer Support Representative to assist customers via phone, email, and chat. Responsibilities include resolving inquiries, troubleshooting issues, and ensuring customer satisfaction.Responsibilities:<ul><li>Respond to customer inquiries promptly and courteously</li><li>Provide accurate information and assistance</li><li>Handle complaints professionally and escalate as needed</li><li>Document interactions and maintain records</li><li>Stay updated on product features and policies</li></ul>Qualifications:<ul><li>Previous customer service experience preferred</li><li>Strong communication and problem-solving skills</li><li>Familiarity with CRM systems</li><li>Empathetic and customer-focused attitude</li></ul>Join our team and help us provide exceptional service to our customers. Submit your resume today.Location: Johar town, LahoreSalary package: Market competitiveEmail: hratpotato@gmail.comMale &amp; female both can apply Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Support

Compass Training and Consultancy Pvt. Ltd.

We are seeking a seasoned Customer Experience &amp; Sales Specialist to serve as the voice of our brand for a global clientele. In this role, you will not merely answer questions; you will drive sales and provide premium support across international markets.This position is designed for a career-driven professional with a strong background in E-commerce who thrives in a fast-paced, omnichannel environment. You will manage complex inquiries, facilitate sales, and ensure seamless order fulfillment while maintaining impeccable service standards.Key Responsibilities<ul><li>Omnichannel Communication: Manage high-volume inbound inquiries via Live Chat, VOIP/Phone, and Email with a focus on &quot;First Contact Resolution&quot; and sales conversion.</li><li>E-commerce Operations: Expertly navigate order management systems to handle complex logistics, returns, product advisory, and payment queries.</li><li>Proactive Engagement: Execute strategic outbound calls for case resolution and sales follow-ups to maximize customer retention and lifetime value.</li><li>Cross-Functional Collaboration: Liaise effectively with internal Sales, Logistics, and Technical Support departments to streamline operations and solve escalated issues.</li><li>CRM Management: Maintain meticulous records of all client interactions within the CRM, ensuring data integrity and accurate reporting.</li><li>Brand Ambassadorship: Maintain a polished, customer-centric attitude at all times, de-escalating conflicts with professionalism and empathy.</li></ul>Mandatory Requirements (Please Read Carefully)<ul><li>Experience: Minimum of 3 years of proven experience in Customer Support and Sales within an International E-commerce environment.</li><li>Language Proficiency: Native or C2-level proficiency in English is non-negotiable. You must possess exceptional verbal articulation (neutral accent preferred for international markets) and flawless written grammar.</li><li>Industry Knowledge: Demonstrated experience with E-commerce platforms (e.g., Shopify, Magento, Salesforce) and ticketing systems (e.g., Zendesk, Intercom).</li><li>Education: Bachelor&rsquo;s Degree required.</li></ul>Candidate Profile<ul><li>Global Mindset: You have prior experience serving customers in North American, European, or Australian markets and understand international service expectations.</li><li>Tech-Savvy: You are comfortable juggling multiple software tools simultaneously and learning new systems rapidly.</li><li>Problem Solver: You are detail-oriented and proactive, capable of working independently to resolve issues without constant supervision.</li><li>Resilient: You maintain composure under pressure and treat challenging interactions as opportunities to build loyalty.</li></ul>Job Type: Full-timePay: Rs140,000.00 - Rs155,000.00 per monthApplication Question(s):<ul><li>Have you worked with international customers?</li><li>How would you rate your English?</li></ul>Work Location: In person

Customer Service Agent

MHI Services Pvt. Ltd.

We are looking for a motivated German-speaking Customer Service Representative with C1/B2 level proficiency to join our in-house team. The ideal candidate will handle customer inquiries, provide support, and ensure a smooth customer experience.Key Responsibilities:<ul><li>Respond to customer queries via email, chat, and phone in German</li><li>Provide product/service information and resolve customer issues efficiently</li><li>Maintain accurate records of customer interactions</li><li>Coordinate with internal teams to ensure timely solutions</li><li>Conduct regular follow-ups to ensure customer satisfaction and issue resolution</li><li>Work collaboratively with a responsive team environment</li><li>Follow company policies and quality standards</li></ul>Requirements:<ul><li>German language proficiency at C1 or B2 level</li><li>At least a Bachelor&rsquo;s degree</li><li>Previous customer service experience is preferred</li><li>Strong communication, problem-solving, and decision-making skills</li><li>Good computer skills (MS Office and other relevant systems)</li><li>Strong problem-solving ability and decision-making power</li><li>Team player with the ability to work collaboratively</li><li>Ability to work in an office environment (in-house)</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have Goethe or acceptable certification proof of your current level of German?</li><li>What is your current level of German?</li><li>Are you comfortable working in an in-house office environment?</li><li>Have you previously did any professional work related to German Language CSR?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

German Language Customer Service Representative (C1/B2 Level)

Explore 594+ Customer care agent in Lahore this March. Find roles across top companies and apply now to boost your career.