sales officer

customer service representative Jobs in Lahore

customer service representative

sales consultant

call center agent

call center agent (digital services) Jobs in Lahore

call center agent (digital services)

customer care agent

Achha Foods

Order ManagementAnswer inbound calls and Online customer and take orders for a variety of dairy products.Accurately record customer orders in the company's order management system.Verify and confirm order details with customers to ensure precision.Customer ServiceAddress customer inquiries regarding product availability, pricing, and delivery schedules.Handle complaints and escalate unresolved issues to the appropriate department.Maintain a polite and professional tone with customers at all times.Product KnowledgeStay updated on the company's product catalog, including new launches and seasonal items.Provide customers with recommendations based on their needs.Coordination and CommunicationCommunicate order details to inventory and logistics teams to ensure timely fulfillment.Notify customers about any order changes, delays, or promotions.Record Keeping and ReportingMaintain accurate and up-to-date records of orders, cancellations, and customer feedback.Prepare daily order reports for review by the Customer Service Manager.Upselling and PromotionInform customers about special offers, discounts, or new products to boost sales.Any other responsibilities provided by the companyJob Type: ContractApplication Question(s):<ul><li>Are you resident of Lahore?</li><li>Can you travel to Green forts 2 on daily basis?</li><li>Contract will be of 1 Month only are you interested in the job?</li></ul>Education:<ul><li>Intermediate (Preferred)</li></ul>Experience:<ul><li>Call Centre or Customer Care: 1 year (Required)</li></ul>Work Location: In person

Customer Care Agent

Real beauty

Position: Customer Support AgentJob Responsibilities:<ul><li>Respond promptly to customer inquiries via WhatsApp, email, live chat, and social media.</li><li>Provide accurate information about our products and services.</li><li>Handle and resolve customer complaints with professionalism and empathy.</li><li>Manage and track orders, ensuring timely communication with customers.</li><li>Maintain a positive and friendly tone in all customer interactions.</li></ul>What We&rsquo;re Looking For:<ul><li>Excellent communication skills in English and Urdu.</li><li>Previous experience in customer service (preferably 1-2 years, but fresh candidates are welcome to apply).</li><li>Strong problem-solving skills and a customer-centric mindset.</li><li>Ability to multitask and manage time effectively.</li><li>Basic understanding of skincare products (a plus but not mandatory).</li></ul>What We Offer:<ul><li>Basic Salary + Commission</li><li>A supportive and inclusive work environment.</li><li>Growth opportunities within the company.</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>call representative: 2 years (Required)</li></ul>Work Location: In person

Customer Support Agent

ASK Development

Job Description:We are hiring for banking helpline agent's for a well-reputed telecom company.Key Responsibilties:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:45K (Performance based incentives)Educational Requirement:Minimum GraduationExperience:06 Months experience in banking sector (CSR)Job Type: Full-timeJob Type: Full-timePay: Rs45,000.00 per monthApplication Question(s):<ul><li>Do you have experience with Easypaisa/jazz Cash campaign?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>Lahore(Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Helpline Agent

H-Verse Group of Companies

<ul><li>Answering questions about products, services, policies, pricing, delivery, etc., via phone, email, live chat or social media.</li><li>Providing accurate, timely, and helpful information.</li><li>Listening to customer complaints, identifying the problem, proposing solutions, following up until the issue is resolved.</li><li>Escalating complex or unresolved issues to higher departments or management.</li><li>Processing orders, returns, exchanges, refunds as per company policies.</li><li>Tracking orders, deliveries, ensuring customer gets what was promised.</li><li>Maintaining accurate logs of customer interactions, transactions, complaints, etc. using CRM or ticketing systems.</li><li>Updating customer information, ensuring customer database is current.</li><li>Collecting feedback from customers (surveys, direct feedback) about satisfaction, product issues etc.</li><li>Suggesting improvements to products, services, processes based on feedback.</li><li>Working with other departments (sales, logistics, technical support, billing etc.) to address customer needs, fix issues.</li><li>Escalating internal issues that affect customers.</li><li>Following company guidelines, standard operating procedures (SOPs), service level agreements (SLAs).</li><li>Ensuring compliance with legal, regulatory, data privacy standards.</li><li>Achieving KPIs (response time, resolution time, customer satisfaction scores etc.).</li><li>Preparing reports for management on customer issues, service metrics, and trends.</li><li>Keeping updated with product/service features, company offerings, promotions etc., so as to provide correct information.</li><li>Suggesting additional products or upgrades if relevant, when interacting with customers.</li><li>Sometimes helping onboard new team members; sharing best practices; mentoring juniors.</li><li>Call daily visited clients of all showroom - Call delivery clients next day of delivery and after 2 weeks and then again after a month of delivery - Call delay in delivery ETA clients daily - Make general calls to all clients about experiences - call product complaints clients once complain is resolved</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Customer Services Executive (Females)

Abacus Outsourcing

Job Description.<ul><li>Communication Skills</li><li>Clear, concise, and professional writing</li></ul>Customer Service Skills<ul><li>Empathy and patience with customers</li><li>Problem-solving mindset</li><li>Ability to handle complaints professionally</li><li>Customer-focused attitude</li></ul>Technical &amp; Product Knowledge<ul><li>Understanding of the company&rsquo;s products or services</li><li>Ability to troubleshoot basic issues</li><li>Familiarity with FAQs, help centers, or knowledge bases</li><li>Strong grammar, spelling, and punctuation</li><li>Ability to explain solutions simply and politely</li><li>Proper tone (friendly, calm, and empathetic)</li></ul>Requirements:<ul><li>Bachelor&rsquo;s completed</li><li>2+ years of Customer services experience</li><li>Strong communication and organizational skills</li></ul>Working Hours:<ul><li>Rotational 9-Hour Shift (5 days a week)</li></ul>Benefits:<ul><li>Career Growth.</li></ul>Location: Lahore- On-siteJob Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Email Support Executive

bin shafi digital

Location: Block K Gulberg 2, Lahore, Punjab Department: Search Engine Optimization (SEO) Employment Type: (Full-Time)Experience: (0 to 6 month)Night shift: (7:00 PM to 4:00 AM)Job Description: We are looking for a dedicated and customer-focused Call Center Agent to join our team. The ideal candidate will have excellent communication skills, a passion for problem-solving, and the ability to provide exceptional service to our clients.- As a Call Center Agent you will be calling our USA-based candidates.<ul><li>Education:</li></ul>Bachelor's (Preferred)<ul><li>Language:</li></ul>English (Preferred)Job Types: Full-time, FresherWork Location: In person

Sales Agent (Night Shift)

Hashtag Trend

Our company is seeking a dynamic and motivated Sales Agent to join our US Truck Dispatching Campaign. As a Sales Agent, you will be responsible for connecting with potential clients in the US trucking industry, promoting our dispatching services, and securing business partnerships.Responsibilities:<ul><li>Conduct outbound calls to potential clients in the US trucking sector.</li><li>Present and explain our truck dispatching services, emphasizing their benefits.</li><li>Build and maintain strong customer relationships to enhance client satisfaction and retention.</li><li>Achieve weekly and monthly sales targets.</li><li>Collaborate with team members to optimize sales strategies and techniques.</li><li>Keep accurate and detailed records of customer interactions.</li><li>Stay informed about industry trends and competitor activities.</li><li>Provide exceptional customer service by addressing inquiries and resolving issues promptly.</li><li>Meet and exceed performance expectations while maintaining a positive and professional attitude.</li></ul>Job Requirements:-<ul><li>English Communication: (Necessary)</li><li>1year to 3 years Sales Experience ( USA Truck Dispatching Campaign) ~ Preferred</li><li>Candidate should be hardworking and punctual</li><li>Must have proficient English communication skills</li><li>Qualification: O-Levels, A-Levels, Bachelors</li></ul>Benefits:-<ul><li>Daily Food</li><li>Events and Celebrations</li><li>Saturday &amp; Sunday Off</li><li>Bonuses , Rewards &amp; Other incentives</li><li>Door-to-door Transportation services (For Females)</li></ul>Timings: 07:00 pm-04:00 amJob Type: Full-timeLocation: Johar Town Opposite of Emporium MallWhatsapp at 0319-6490484 ormail at hr@webexenterprises.comJob Types: Full-time, FresherPay: Rs60,000.00 - Rs95,000.00 per monthWork Location: In person

Sales Team Lead-Sales Team Manager (Truck Dispatching Campaign)

Explore 506+ Customer care agent in Lahore this January. Find roles across top companies and apply now to boost your career.