customer service representative Jobs in Lahore

customer service representative

customer sales representative Jobs in Lahore

customer sales representative

customer success specialist Jobs in Lahore

customer success specialist

customer support specialist Jobs in Lahore

customer support specialist

call center agents

customer care agent

AA Web Solutions Pvt Ltd

Are you ready to take on an exciting role with a leading name in the label industry? AA Labels, based in Peterborough, UK, is a renowned supplier of premium labels, catering to diverse customer needs across industries. From plain to printed labels, rolls to sheets, and a wide variety of shapes, sizes, and colors, we deliver tailored, innovative solutions that make us stand out in the market.We&rsquo;re looking for a proactive, customer-focused professional to join our Customer Care team. If you have excellent verbal and written English skills, a passion for delivering exceptional service, and at least two years of experience in a similar role, this could be the perfect opportunity for you! Experience dealing with UK customers would be a bonus.Why Join Us?&#9679; Be part of a fast-paced, customer-driven team that thrives on providing outstanding service.&#9679; Contribute to a growing industry leader with a strong reputation for quality and innovation.&#9679; Grow your career with training, support, and opportunities for progression.Key Responsibilities&#9679; Respond to customer inquiries, quotes, and orders across live chat, phone, and email, ensuring SLA compliance.&#9679; Provide tailored advice and recommendations to meet customer needs and exceed expectations.&#9679; Proactively upsell AA Labels&rsquo; products and services.&#9679; Build strong relationships with customers, ensuring every interaction is followed up in writing.&#9679; Drive sales growth through consultative approaches and quotation conversion.&#9679; Follow up on sample orders and quotations to maximize order conversions.&#9679; Support colleagues and ensure seamless team coverage during absences or peak times.&#9679; Manage and oversee customer complaints, returns, and artwork-related queries to ensure timely resolutions.&#9679; Track and monitor express orders to ensure customer satisfaction.What We&rsquo;re Looking For Knowledge&#9679; Strong mathematical understanding, including geometry and measurements.&#9679; Expertise in customer care and relationship management.&#9679; Consultative sales and quotation conversion techniques.(Knowledge of the label industry is a plus, but don&rsquo;t worry &ndash; we&rsquo;ll provide full training!)Skills&#9679; Exceptional verbal and written English communication.&#9679; Professional telephone presence and outstanding interpersonal skills.&#9679; Strong problem-solving abilities with a keen eye for detail.&#9679; Time management and multitasking in high-pressure situations.&#9679; IT proficiency, particularly in Microsoft Office (PowerPoint, Word, Outlook, Excel).Qualities&#9679; A positive &ldquo;can-do&rdquo; attitude and adaptability in dynamic environments.&#9679; Empathy and customer-focused problem-solving.&#9679; Ownership and accountability for seeing tasks through to completion.&#9679; Quick learner with the ability to apply technical knowledge effectively.Working Hours&#9679; 12:00 pm &ndash; 09:00 pm (Monday &ndash; Friday)&#9679; Adjusted for UK daylight saving hours.What&rsquo;s In It For You?&#9679; Potential to earn performance-related bonusesIf you&rsquo;re passionate about delivering exceptional customer experiences and are ready to take your career to the next level, we&rsquo;d love to hear from you!Apply now and become part of our journey to excellence.Job Type: Full-timeAbility to commute/relocate:<ul><li>Lahore Baghbanpura: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>Customer Support: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthAbility to commute/relocate:<ul><li>Lahore Harbans Pura: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Customer Care in UK/USA Market: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Care Agent

Biztekapps

Job post summaryPay: 80,000.00 (PKR)-100,000.00 (PKR) per monthJob Description:Job Opportunity: Customer Success AgentBiztek Apps is seeking a dedicated and highly motivated Customer Success Agent to join our team. If you have excellent communication skills, a solid American accent, and a passion for customer satisfaction, we want to hear from you!Location: Defence Mor, Walton Road, Lahore Timings: Night Shift (7 PM to 5 AM)Key Responsibilities<ul><li>Convert Hot Leads: Engage with potential clients and convert warm leads into satisfied customers.</li><li>Provide Support: Offer exceptional customer support through various channels, addressing their queries and concerns promptly.</li><li>Resolve Issues: Effectively handle customer complaints, ensuring all issues are resolved in a timely and professional manner.</li><li>Customer Relationship Management: Build and maintain strong, long-term relationships with customers to ensure satisfaction and retention.</li><li>Assist with Onboarding: Help new clients understand our products and services and guide them through the initial setup process.</li></ul>What We&rsquo;re Looking For<ul><li>Education: Bachelor&rsquo;s degree in any discipline.</li><li>Experience: Prior experience in customer service or a similar role is a plus.</li><li>Skills:</li><li>Strong Communication Skills: Fluent in English with a solid American accent (mandatory).</li><li>Customer-Centric Attitude: Passionate about helping others and solving problems.</li><li>Strong Problem-Solving Skills: Ability to think critically and resolve issues quickly and efficiently.</li><li>Tech-Savvy: Comfortable using customer support software and CRM systems.</li></ul>What We Offer<ul><li>Competitive Salary with performance-based incentives.</li><li>Night shift perks and a supportive work environment.</li><li>Opportunities for career growth and advancement.</li></ul>How to ApplyIf you meet the above qualifications and are excited to take on this dynamic role, send your resume to hr@biztekapps.com Or WhatsApp: 0347-4558669 with the subject line : Application for Customer Success Agent.We look forward to having you join our team and make an impact!Job Type: Full-time<ul><li>Apply only if you are willing to work in the night shift at Defence Mor, Walton Road, Lahore.</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Cusomer Success Agent

Retail Direct Private Limited

Role and Responsibilities<ul><li>As a Customer Service &amp; Sales Representative, you'll be the first point of contact for our valued clients.</li><li>You&rsquo;ll assist them across multiple channels &mdash; including live chat, phone, and email &mdash; to ensure they receive quick, helpful, and friendly support.</li><li>Responding to inbound live chats, phone calls, and emails from customers</li><li>Making outbound calls and follow-ups as needed for case resolutions or sales queries</li><li>Handling inquiries related to orders, returns, products, and general support</li><li>Working closely with internal teams (sales, logistics, technical support) to resolve customer cases</li><li>Logging all customer communications accurately in our CRM system</li><li>Escalating unresolved issues to the appropriate team or Team Manager</li><li>Maintaining a positive, customer-first attitude &mdash; even when challenges arise</li></ul>Qualifications and Education Requirements<ul><li>Bachelor&rsquo;s</li></ul>Key Requirements<ul><li>Minimum 1 year experience in a similar role.</li><li>A strong communicator &mdash; both written and verbal (fluent English required)</li><li>Comfortable juggling multiple channels &mdash; live chat, phone, and email</li><li>Confident using computers and learning new systems quickly</li><li>Detail-oriented, proactive, and a natural problem-solver</li><li>Able to work independently and as part of a collaborative, supportive team</li><li>Passionate about delivering 5-star customer experience.</li></ul>Job Type: Full-timeWork Location: In person

Customer Service Agent

TAJ COMPANY PVT LTD

<ul><li>Handle incoming calls, chats, or social media inquiries from customers.</li><li>Assist customers with product/service information, order status, and general inquiries.</li><li>Resolve customer complaints by identifying problems and offering suitable solutions.</li><li>Maintain accurate records of customer interactions in the system (CRM).</li><li>Follow up with customers to ensure their issues are resolved.</li><li>Process orders, refunds, and returns when required.</li><li>Escalate complex issues to the relevant department or supervisor.</li><li>Meet daily/weekly KPIs such as call handling time, customer satisfaction score, and resolution rate.</li><li>Stay updated with company policies, promotions, and product information.</li><li>Provide professional, friendly, and efficient customer support.</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthEducation:<ul><li>Intermediate (Preferred)</li></ul>Experience:<ul><li>CSR: 1 year (Preferred)</li></ul>Location:<ul><li>Lahore Johar Town (Preferred)</li></ul>Work Location: In person

Customer Service Representative (CSR)

H-Verse Group of Companies

<ul><li>Answering questions about products, services, policies, pricing, delivery, etc., via phone, email, live chat or social media.</li><li>Providing accurate, timely, and helpful information.</li><li>Listening to customer complaints, identifying the problem, proposing solutions, following up until the issue is resolved.</li><li>Escalating complex or unresolved issues to higher departments or management.</li><li>Processing orders, returns, exchanges, refunds as per company policies.</li><li>Tracking orders, deliveries, ensuring customer gets what was promised.</li><li>Maintaining accurate logs of customer interactions, transactions, complaints, etc. using CRM or ticketing systems.</li><li>Updating customer information, ensuring customer database is current.</li><li>Collecting feedback from customers (surveys, direct feedback) about satisfaction, product issues etc.</li><li>Suggesting improvements to products, services, processes based on feedback.</li><li>Working with other departments (sales, logistics, technical support, billing etc.) to address customer needs, fix issues.</li><li>Escalating internal issues that affect customers.</li><li>Following company guidelines, standard operating procedures (SOPs), service level agreements (SLAs).</li><li>Ensuring compliance with legal, regulatory, data privacy standards.</li><li>Achieving KPIs (response time, resolution time, customer satisfaction scores etc.).</li><li>Preparing reports for management on customer issues, service metrics, and trends.</li><li>Keeping updated with product/service features, company offerings, promotions etc., so as to provide correct information.</li><li>Suggesting additional products or upgrades if relevant, when interacting with customers.</li><li>Sometimes helping onboard new team members; sharing best practices; mentoring juniors.</li><li>Call daily visited clients of all showroom - Call delivery clients next day of delivery and after 2 weeks and then again after a month of delivery - Call delay in delivery ETA clients daily - Make general calls to all clients about experiences - call product complaints clients once complain is resolved</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Customer Services Executive (Females)

Fare makers Travel Channel Int'l (Pvt.) Ltd.

Position Overview: We are looking for a motivated and customer-focused Air Ticketing Officer/ Travel Agent to work with us in Lahore. Excellent customer service, helping clients plan and book their travel needs, and guaranteeing a hassle-free and easy trip are the main responsibilities of the perfect applicant.Responsibilities:<ul><li>Engage with customers to understand their travel needs and preferences.</li><li>Provide expert advice on travel destinations, flight options, hotel accommodations, and other travel-related services.</li><li>Efficiently handle ticketing, reservations, and bookings using computerized systems.</li><li>Stay updated with the latest airline regulations, fare rules, and travel industry trends.</li><li>Handle changes to cancellations and refunds while adhering to company policies and procedures.</li></ul>Requirements:<ul><li>Proven experience as a Travel Agent/ Air ticketing Officer or in a similar role within the travel industry.</li><li>Proficiency in computerized reservation systems (GDS systems like Amadeus, Galileo, Sabre, etc.).</li><li>Strong communications, interpersonal skills and customer relation skills.</li><li>Attention to detail and accuracy in handling bookings and transactions.</li><li>Knowledge of domestic and international travel destinations, visas, and travel regulations.</li></ul>Benefits:<ul><li>Competitive basic fixed salary package.</li><li>Monthly unlimited incentives based on commissions</li><li>Dynamic and collaborative work environment</li></ul>How to Apply: Interested candidates meeting the above criteria are encouraged to send their resumes to careers@faremakers.com with the subject line &quot;Travel Agent/ Air Ticketing Officer - Lahore&quot;.Job Type: Full-timePay: From Rs30,000.00 per monthExperience:<ul><li>Travel Agency: 1 year (Required)</li></ul>Work Location: In person

Air Travel Consultant

WSL Consultants

Job Summary:We are seeking dedicated and enthusiastic Customer Support Agent (Male/Female) to join our customer service team. The successful candidates will be responsible for handling inbound and outbound calls, addressing customer inquiries, providing accurate information, and ensuring a high level of customer satisfaction.You will serve as the first point of contact for our customers, representing the company with professionalism, empathy, and efficiency.Key Responsibilities:<ul><li>Answer incoming calls and respond to customer inquiries promptly and professionally.</li><li>Make outbound calls to follow up with customers or promote products/services as required.</li><li>Provide accurate information regarding products, services, policies, and procedures.</li><li>Handle and resolve customer complaints with patience and a positive attitude.</li><li>Record customer information, transactions, and feedback in the system accurately.</li></ul>Qualifications:<ul><li>16 Years of education of education in any field.</li><li>Proven experience as a Call Center Agent, Customer Service Representative, or similar role (preferred).</li><li>Excellent communication and listening skills (verbal and written).</li><li>Ability to work in a fast-paced environment and handle pressure effectively.</li></ul>Preferred Skills:<ul><li>Language Urdu is must English is optional.</li><li>Positive, energetic, and customer-oriented attitude.</li><li>Strong teamwork and interpersonal skills.</li></ul>Benefits:<ul><li>Monthly Salary 40,000 PKR.</li><li>Paid training and professional development opportunities.</li><li>Opportunities for career growth within the company.</li></ul>How to Apply : ( Kindly Share your resume with mentioned post on This Number 03092228189 )Job Type: Full-timePay: From Rs40,000.00 per monthWork Location: In person

Customer Service Representative

Explore 855+ Customer care agent in Lahore this December. Find roles across top companies and apply now to boost your career.