customer care agent

Inovaqo

Job Title: VA / Customer Support Agent Vacant Positions: 03We are looking for a VA / Customer Support Agent who can communicate confidently with clients and provide excellent customer support. The ideal candidate should have strong spoken English, good interpersonal skills, and the ability to handle customer queries professionally.Key Responsibilities:<ul><li>Respond to customer queries in a timely and professional manner</li><li>Provide support and maintain positive client interactions</li><li>Handle communication through calls, chats, or emails</li><li>Resolve customer concerns effectively and escalate when needed</li><li>Maintain accurate records of customer interactions</li></ul>Requirements:<ul><li>Excellent spoken English and communication skills</li><li>Strong customer handling and interpersonal skills</li><li>Prior experience in customer support / virtual assistance is preferred</li><li>Ability to work in a fast-paced environment</li></ul>Job Details:<ul><li>Shift: Night Shift / Afternoon Shift</li><li>Location: Onsite &ndash; Near UMT, Lahore</li><li>Schedule: 6 Days a Week</li></ul>Salary: Up to PKR 90,000 - based on experience and spoken skills.Note: We are hiring on urgent basis, need to close the positions by 3rd April. Immediate joiners are highly encouraged to apply and will be reached out on priority basis.To apply Drop your resume: hr.bemoreremote02@gmail.comJob Type: Full-timePay: Rs60,000.00 - Rs90,000.00 per monthWork Location: In person

VA - Customer Support Agent

DS Marketing Agency

Job Summary:We are seeking an experienced Call Center Agent to join our team. In this role, you will handle customer interactions, provide accurate information, and deliver a high standard of service. The ideal candidate has prior experience in a call center environment and strong communication skills.Key Responsibilities:<ul><li>Manage outbound customer calls in a professional manner</li><li>Respond to customer inquiries and provide accurate information</li><li>Resolve issues efficiently while maintaining customer satisfaction</li><li>Record call details and update customer information in systems</li><li>Meet performance metrics such as call quality, productivity, and attendance</li><li>Follow company guidelines and communication procedures</li></ul>Required Qualifications:<ul><li>Minimum 1 year of call center or customer service experience</li><li>Strong verbal and written communication skills</li><li>Basic computer proficiency (data entry, CRM tools, etc.)</li><li>Ability to handle customer concerns calmly and professionally</li><li>Willingness to work assigned shifts, including evenings or weekends if required</li></ul>Preferred Qualifications:<ul><li>Experience with international customer support or sales campaigns</li><li>Familiarity with call center software or dialer systems</li><li>Problem-solving and multitasking abilities</li></ul>Compensation &amp; Benefits:<ul><li>Competitive salary (based on experience)</li><li>Performance-based incentives (if applicable)</li><li>Training and development opportunities</li><li>Supportive work environment</li></ul>Equal Opportunity Statement:We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability, or any other protected status.Application Process:Interested candidates are encouraged to apply by submitting their updated resume.Job Type: Full-timePay: Rs35,000.00 - Rs70,000.00 per monthWork Location: In person

Experienced Call Center Agent

Toyzone.PK

Toyzone. pk, Pakistan&rsquo;s leading online toy store, is seeking a motivated and customer-oriented Male Customer Service Representative to join our team. If you have a knack for customer care, are skilled in upselling, and have experience working with tools like Excel and Google Sheets, we&rsquo;d love to hear from you!Key Responsibilities:<ul><li>Order Confirmation: Confirm customer orders over the phone in a friendly and professional manner.</li><li>Upselling: Introduce and recommend additional toys or related products to customers to enhance their shopping experience.</li><li>Customer Interaction: Respond to customer queries and ensure customer satisfaction.</li><li>Data Management: Use Microsoft Excel and Google Sheets for maintaining records and generating reports.</li><li>Coordination: Collaborate with internal teams to ensure smooth order processing and delivery.</li></ul>Requirements:<ul><li>Experience: Minimum 1 year of customer care or related experience.</li><li>Skills:</li><li>o Strong communication and persuasion skills.</li><li>o Ability to upsell products effectively.</li><li>o Proficiency in Microsoft Excel and Google Sheets.</li><li>Gender: Male candidates only.</li></ul>Why Join Toyzone. pk?<ul><li>Competitive salary package</li><li>Opportunity to work in a dynamic and rapidly growing e-commerce environment.</li><li>Supportive and team-focused work culture.</li></ul>How to Apply: If you meet the criteria, send your CV to barkatullah192@gmail.com with the subject line &quot;Application for CSR Position &ndash; Toyzone. pk&quot;.Job Type: Full-timePay: Rs25,000.00 - Rs35,000.00 per monthWork Location: In person

Hiring Experienced CSR Agents

IGET Solutions PVT Ltd

IGET SOLUTIONS PVT LTDlooking for a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for managing customer interactions, resolving queries.Key Responsibilities:<ul><li>Handle customer calls in a professional and courteous manner.</li><li>Respond to customer inquiries via phone, email, or live chat promptly and effectively.</li><li>Provide accurate information about company services, processes, and policies.</li><li>Resolve customer complaints and issues while maintaining a positive customer experience.</li><li>Maintain detailed and accurate records of customer interactions in the system.</li><li>Follow up with customers to ensure their concerns are resolved.</li><li>Maintain a professional tone and deliver high-quality customer support at all times.</li></ul>Requirements:<ul><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and active listening abilities.</li><li>Ability to handle customers calmly and professionally under pressure.</li></ul>Timings: 5:00 PM Till 2:00AM LOCATION: Bahria town-Lahore. NIGHT SHIFT.Job Type: Full-timeWork Location: In person

Customer Support Representative

Taraki

<div>
 Our client
 
 Elysian
 
 is looking for
 
 CSR
 
 in
 
 Lahore.
 
 
 
 
 Job Description:
 
 
 
 
 Responsibilities:
 
 
 
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 Respond to customer inquiries and provide accurate information in a timely manner.
 </li>
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 Handle and resolve customer complaints, ensuring a high level of customer satisfaction.
 </li>
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 Record details of inquiries, complaints, and feedback, and follow up on customer interactions.
 </li>
 <li>
 Develop strong product knowledge to effectively assist customers and offer solutions.
 </li>
 <li>
 Maintain a positive and professional demeanor, portraying a friendly and approachable image.
 </li>
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 Collaborate with team members to improve customer service processes and enhance efficiency.
 </li>
 <li>
 Assist in identifying trends in customer issues and contribute to solutions to improve service quality.
 </li>
 <li>
 Meet established service goals and targets consistently.
 
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Strong communication skills, both verbal and written.
 </li>
 <li>
 Ability to handle customer grievances with empathy and professionalism.
 </li>
 <li>
 Good organizational and time management skills.
 </li>
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 Ability to work independently and as part of a team.
 </li>
 <li>
 Basic computer skills and proficiency in using customer service sotware and databases.
 </li>
 <li>
 Strong problem-solving skills and attention to detail.
 </li>
 <li>
 Willingness to learn and adapt to new procedures and processes.
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 A high school diploma or equivalent; a relevant bachelor's degree is preferred but not mandatory.
 </li>
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 Prior experience in a customer service role is a plus, but not required for recent graduates.
 </li>
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 Strong interpersonal skills to build and maintain relationships with customers.
 </li>
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 Ability to manage stress and remain calm in high-pressure situations.
 </li>
 <li>
 Enthusiasm for providing excellent customer service and achieving positive outcomes.
 
 </li>
 </ul>
</div>

CSR - Elysian

Book Me Tickets(SMC-Pvt) Ltd.

Job Summary: We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The CSR will be responsible for handling customer inquiries, resolving issues, and delivering exceptional service to ensure a positive customer experience.Key Working Requirement (Important): This role operates on a rotational shift basis. Candidates must be comfortable working evening and night shifts, as morning shift availability may be limited depending on operational requirements.Responsibilities:<ul><li>Handle inbound customer inquiries via phone, email, and chat in a timely and professional manner.</li><li>Provide accurate information about products/services, pricing, and promotions.</li><li>Assist customers with order placement, tracking, and returns.</li><li>Resolve customer complaints and issues promptly, aiming for first-contact resolution.</li><li>Escalate complex or unresolved issues to relevant departments or management.</li><li>Maintain accurate records of customer interactions and transactions.</li><li>Identify opportunities to upsell or cross-sell products/services.</li><li>Stay updated on company policies, procedures, and product knowledge.</li><li>Collaborate with team members to ensure a seamless customer experience.</li><li>Continuously suggest improvements to enhance service quality.</li></ul>Requirements:<ul><li>Prior experience in customer service or a related field is preferred; however, fresh graduates / freshers are encouraged to apply.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and decision-making abilities.</li><li>Customer-focused mindset with strong interpersonal skills.</li><li>Ability to multitask and perform in a fast-paced environment.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Work Location: In personJob Types: Full-time, FresherWork Location: In person

Customer Support Representative (CSR) - Urgent Hiring

Orient Group Of Companies

&middot; Respond to customer queries via phone, email, and social media in a professional and timely manner&middot; Handle customer complaints and provide appropriate solutions and alternatives within defined timelines&middot; Maintain accurate records of customer interactions, transactions, and feedback&middot; Coordinate with internal departments (Sales, Technical, Logistics) to resolve customer issues&middot; Provide product/service information to customers and guide them accordingly&middot; Follow up with customers to ensure resolution and satisfactionSkills &amp; Competencies:&middot; Excellent communication and interpersonal skills&middot; Strong problem-solving and conflict resolution abilities&middot; Good listening skills and patienceJob Type: Contract Contract length: 6 monthsPay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Explore 717+ Customer care agent in Lahore this April. Find roles across top companies and apply now to boost your career.

717 customer care agent jobs In Lahore

VA - Customer Support Agent

Experienced Call Center Agent

Hiring Experienced CSR Agents

Customer Support Representative

CSR - Elysian

Customer Support Representative (CSR) - Urgent Hiring

Customer Support Representative