customer support representative Jobs in Lahore

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call center representative

customer sales representative Jobs in Lahore

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customer care agent

Toyzone.PK

Toyzone. pk, Pakistan&rsquo;s leading online toy store, is seeking a motivated and customer-oriented Male Customer Service Representative to join our team. If you have a knack for customer care, are skilled in upselling, and have experience working with tools like Excel and Google Sheets, we&rsquo;d love to hear from you!Key Responsibilities:<ul><li>Order Confirmation: Confirm customer orders over the phone in a friendly and professional manner.</li><li>Upselling: Introduce and recommend additional toys or related products to customers to enhance their shopping experience.</li><li>Customer Interaction: Respond to customer queries and ensure customer satisfaction.</li><li>Data Management: Use Microsoft Excel and Google Sheets for maintaining records and generating reports.</li><li>Coordination: Collaborate with internal teams to ensure smooth order processing and delivery.</li></ul>Requirements:<ul><li>Experience: Minimum 1 year of customer care or related experience.</li><li>Skills:</li><li>o Strong communication and persuasion skills.</li><li>o Ability to upsell products effectively.</li><li>o Proficiency in Microsoft Excel and Google Sheets.</li><li>Gender: Male candidates only.</li></ul>Why Join Toyzone. pk?<ul><li>Competitive salary package</li><li>Opportunity to work in a dynamic and rapidly growing e-commerce environment.</li><li>Supportive and team-focused work culture.</li></ul>How to Apply: If you meet the criteria, send your CV to barkatullah192@gmail.com with the subject line &quot;Application for CSR Position &ndash; Toyzone. pk&quot;.Job Type: Full-timePay: Rs25,000.00 - Rs35,000.00 per monthWork Location: In person

Hiring Experienced CSR Agents

IGET Solutions PVT Ltd

We are looking for a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer interactions, resolving queries, and ensuring a high level of customer satisfaction through professional communication.Key Responsibilities<ul><li>Handle inbound and outbound customer calls in a professional manner</li><li>Respond to customer queries via calls, emails, or chat support</li><li>Provide accurate information about products and services</li><li>Resolve customer complaints efficiently and maintain customer satisfaction</li><li>Maintain proper records of customer interactions and transactions</li><li>Follow communication scripts and company policies</li><li>Work closely with team members and supervisors to improve service quality.</li></ul>Timings: 5:00 PM Till 2:00AM LOCATION: Bahria town-Lahore. Salary: Up to Rs. 80,000. NIGHT SHIFT.Job Type: Full-timePay: Up to Rs80,000.00 per monthWork Location: In person

Call Agent-Customer Support

We are looking for a dedicated and customer-focused Customer Service Representative to join our team in IGET SOLUTIONS PVT LTD. The ideal candidate will be responsible for handling customer interactions, resolving queries, and ensuring a high level of customer satisfaction through professional communication.Key Responsibilities<ul><li>Handle inbound and outbound customer calls in a professional manner</li><li>Respond to customer queries via calls, emails, or chat support</li><li>Provide accurate information about products and services</li><li>Resolve customer complaints efficiently and maintain customer satisfaction</li><li>Maintain proper records of customer interactions and transactions</li><li>Follow communication scripts and company policies</li><li>Work closely with team members and supervisors to improve service quality.</li></ul>Timings: 5:00 PM Till 2:00AM LOCATION: Bahria town-Lahore. Salary: Up to Rs. 80,000. NIGHT SHIFT.Job Type: Full-tiJob Type: Full-timeWork Location: In person

Customer Service Agent

DYNAMIC SOLUTIONS

We are looking for a confident and well-spoken Female E-Commerce Query Handler to manage customer queries for our e-commerce brand across social media, calls, and other communication channels.Key Responsibilities:Handle customer queries on Facebook, Instagram, and other social media platforms.Reply to Facebook and Instagram comments professionally and on time.Respond to customer inbox messages related to products, pricing, availability, orders, and delivery.Answer customer calls and provide clear information about the brand and products.Guide customers regarding product details, order process, payment methods, and delivery timelines.Forward serious complaints, refund issues, or order-related problems to the concerned team.Maintain a polite, helpful, and brand-friendly tone in every interaction.Keep track of common customer questions and report them to the team.Support the sales team by converting queries into potential orders.Requirements:Female candidate preferred.Good communication skills in Urdu and English.Confident in handling customer calls.Basic knowledge of Facebook, Instagram, and social media replies.Customer handling experience will be a plus.Must be polite, active, and quick in responding to customers.Basic computer and typing skills required.Preferred Skills:Experience in e-commerce customer support.Ability to handle multiple chats, comments, and calls at the same time.Good understanding of online shopping customer behavior.Professional tone with strong follow-up skills.Job Summary:The E-Commerce Query Handler will be responsible for managing customer communication across social media and calls, ensuring quick replies, smooth customer support, and better query-to-order conversion for the brand.Work Location: In person

E-Commerce Customer Support Agent

Cosmetique

Job Title: Customer Service Representative Location: DHA Phase 4, Lahore Experience Required: 3&ndash;4 Years (in a similar role)Job Description: We are looking for a skilled and professional Customer Service Representative to join our team in DHA Phase 4, Lahore. The ideal candidate will have 3 to 4 years of experience handling customer interactions, resolving complaints, and ensuring a high level of customer satisfaction.Key Responsibilities:<ul><li>Handle customer inquiries via phone, email, and in-person</li><li>Resolve complaints efficiently and maintain customer satisfaction</li><li>Provide accurate information about products and services</li><li>Maintain records of customer interactions and transactions</li><li>Coordinate with internal teams to ensure timely issue resolution</li></ul>Requirements:<ul><li>3&ndash;4 years of experience in a customer service role</li><li>Strong communication and interpersonal skills</li><li>Problem-solving ability and a customer-focused mindset</li><li>Proficiency in MS Office and basic computer applications</li><li>Ability to work in a fast-paced environment</li></ul>How to Apply: Click the link below to apply: https://forms.gle/wTdyuqEMCz6cFNc67Job Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Are you live in Lahore?</li><li>What is your current Salary?</li><li>What is your Expected Salary?</li></ul>Work Location: In person

CSR (Call Center)

Compass Training and Consultancy Pvt. Ltd.

Have you worked with International CustoWe are seeking a seasoned Customer Service Specialist to serve as the voice of our brand for a global clientele. In this role, you will not merely answer questions; you will drive sales and provide premium support across international markets.This position is designed for a career-driven professional with a strong background in E-commerce who thrives in a fast-paced, omnichannel environment. You will manage complex inquiries, facilitate sales, and ensure seamless order fulfillment while maintaining impeccable service standards.Key Responsibilities<ul><li>Omnichannel Communication: Manage high-volume inbound inquiries via Live Chat, VOIP/Phone, and Email with a focus on &quot;First Contact Resolution&quot; and sales conversion.</li><li>E-commerce Operations: Expertly navigate order management systems to handle complex logistics, returns, product advisory, and payment queries.</li><li>Proactive Engagement: Execute strategic outbound calls for case resolution and sales follow-ups to maximize customer retention and lifetime value.</li><li>Cross-Functional Collaboration: Liaise effectively with internal Sales, Logistics, and Technical Support departments to streamline operations and solve escalated issues.</li><li>CRM Management: Maintain meticulous records of all client interactions within the CRM, ensuring data integrity and accurate reporting.</li><li>Brand Ambassadorship: Maintain a polished, customer-centric attitude at all times, de-escalating conflicts with professionalism and empathy.</li></ul>Mandatory Requirements (Please Read Carefully)<ul><li>Experience: Minimum of 3 years of proven experience in Customer Support and Sales within an International E-commerce environment.</li><li>Language Proficiency: Native or C2-level proficiency in English is non-negotiable. You must possess exceptional verbal articulation (neutral accent preferred for international markets) and flawless written grammar.</li><li>Industry Knowledge: Demonstrated experience with E-commerce platforms (e.g., Shopify, Magento, Salesforce) and ticketing systems (e.g., Zendesk, Intercom).</li><li>Education: Bachelor&rsquo;s Degree required.</li></ul>Candidate Profile<ul><li>Global Mindset: You have prior experience serving customers in North American, European, or Australian markets and understand international service expectations.</li><li>Tech-Savvy: You are comfortable juggling multiple software tools simultaneously and learning new systems rapidly.</li><li>Problem Solver: You are detail-oriented and proactive, capable of working independently to resolve issues without constant supervision.</li><li>Resilient: You maintain composure under pressure and treat challenging interactions as opportunities to build loyalty.</li></ul>Pay: Rs110,000.00 - Rs160,000.00 per monthApplication Question(s):<ul><li>Are you available for the onsite role at Arfa Karim Tower From Mon-Fr 1PM - 10PM and alternate saturdays off?</li><li>How would you rate yourself in spoken English out of 10?</li></ul>Work Location: In person

Digital Penguin

Job DescriptionPrime Kingdom Pvt. Ltd. is looking for a dedicated and customer-focused Floor Agent (CSR) to join our Contact Center team. The ideal candidate will be responsible for handling customer interactions, resolving queries, and ensuring a seamless customer experience.The Floor Agent will attract and assist potential customers by answering product and service-related questions, while also suggesting relevant solutions from our company and client offerings. The goal is to maintain high service standards and ensure maximum customer satisfaction.Key Responsibilities<ul><li>Provide clear and accurate information about products and services to customers contacting the call center.</li><li>Handle customer complaints efficiently, ensuring quick and professional resolution within agreed service levels.</li><li>Maintain high customer satisfaction from the first interaction to final resolution.</li><li>Suggest improvements to enhance team performance and operational efficiency to senior management.</li><li>Follow all company policies, procedures, and service standards set by management.</li><li>Accurately record customer orders, complaints, queries, and feedback in the system.</li><li>Ensure First Call Resolution (FCR) by taking ownership of customer concerns.</li><li>Stay updated on company products, services, and client policies.</li><li>Actively participate in team huddles, training sessions, and refresher courses.</li><li>Handle a high volume of incoming calls and manage customer interactions professionally.</li><li>Coordinate with clients and internal teams to ensure smooth order processing and delivery.</li></ul>Qualifications &amp; Requirements<ul><li>Education: Bachelor&rsquo;s Degree (Required)</li><li>Strong understanding of CRM systems</li><li>Excellent communication skills (Fluent English preferred)</li><li>Customer-focused mindset with strong problem-solving abilities</li><li>Professional attitude with empathy and patience</li><li>Basic computer proficiency</li><li>Attention to detail and quality-focused approach</li><li>Ability to manage multiple calls and tasks efficiently</li></ul>Working Conditions<ul><li>Evening shift</li><li>High call volume environment requiring quick and effective responses</li></ul>Benefits &amp; Perks<ul><li>Subsidized Lunch</li><li>Commisson and incentives on Leads Signed</li><li>Recreational Activities</li><li>Company Treats &amp; Events</li><li>Performance-Based Bonuses (KPI Achievements)</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Service Representative - OutBound

Explore 412+ Customer care agent in Lahore this May. Find roles across top companies and apply now to boost your career.

412 customer care agent jobs In Lahore

Hiring Experienced CSR Agents

Call Agent-Customer Support

Customer Service Agent

E-Commerce Customer Support Agent

CSR (Call Center)

Customer Service Agent

Customer Service Representative - OutBound