customer service representative Jobs in Egypt

customer service representative

customer service specialist Jobs in Egypt

customer service specialist

customer service associate

customer service executive

sales coordinator

customer care consultant

Alumil MISR

<div><ul><li>Daily check of registered orders to validate or substitute order lines after communicating with customers, Product Managers, Technical department, Logistics Planners, and Loading Scheduling department.</li><li>
 Daily checks of customer (internal &amp; external) order status (open orders).</li><li>
Communicates updates, readiness, missing items, and deviations from Promised dates to commercial team, with a focus on important orders and providing weekly reports per customer.</li><li>
Manages loading dates or schedules partial loads for projects by coordinating with commercial team.</li><li>
Pushes relevant departments to take corrective actions and meet delivery promises.</li><li>
Prepares reports on Service Level Agreements (SLAs) per customer and assesses performance.</li><li>
Prioritizes Production, Warehouse, and Loading Scheduling departments to facilitate urgent orders.</li><li>
Collaborate with all departments to ensure efficient Planning of Operations (Production, Logistics, Purchasing, and Loading Scheduling).</li><li>
 Checks unloaded customer orders status (ready to load) and communicates with the Sales department to take relevant actions to proceed with scheduling Production and Loading.</li><li>
 Monitors order status before and after loading, ensuring all order lines are shipped to customers.</li><li>
 Is actively involved in maintaining item knowledge management in local ERP.</li><li>
 Maintains OTIF (On-Time In-Full) reports per customer and drives continuous improvement according to Top Management guidance, ensuring market delivery dates are met.</li></ul> 

Requirements 
 
Job Requirements<ul><li>
Actively collaborate with all involved departments of the Division to improve Customer Service Levels.</li><li>
 Update commercial team on deviations from promised dates and provide possible suggestions or alternative services.</li><li>
 Create weekly order status reports per customer and communicate these reports to commercial team and top management.</li><li>
 Manage W99 stock reduction by:</li><li>
Suggesting replacements (profiles/accessories).</li><li>
Coordinating with the sales department to offer discounts on specific items.</li><li>
 Responsible for maintaining customer orders in local ERP (removing outdated orders and ensuring all open orders are active).</li><li>
Suggest improvements to local procedures and identify gaps to enhance daily operations, including:</li><li>
Stock replenishment processes.</li><li>
Stock levels.</li><li>
Response times to customer requests.</li><li>
Issues with purchased items/MOQs (Minimum Order Quantities).</li></ul> 

Benefits 
Competitive salary
Healthy environment
Competitive salary
Healthy environment
<ul><li>Attractive Salaries</li><li>
Social insurance</li><li>
Medical Insurance</li><li>
Other benefits upon the company polices</li></ul></div>

Customer Care Consultant

Alumil Egypt

<div>
 <ul>
 <li>
 Daily check of registered orders to validate or substitute order lines after communicating with customers, Product Managers, Technical department, Logistics Planners, and Loading Scheduling department
 </li>
 <li>
 Daily checks of customer (internal &amp; external) order status (open orders)
 </li>
 <li>
 Communicates updates, readiness, missing items, and deviations from Promised dates to commercial team, with a focus on important orders and providing weekly reports per customer
 </li>
 <li>
 Manages loading dates or schedules partial loads for projects by coordinating with commercial team
 </li>
 <li>
 Pushes relevant departments to take corrective actions and meet delivery promises
 </li>
 <li>
 Prepares reports on Service Level Agreements (SLAs) per customer and assesses performance
 </li>
 <li>
 Prioritizes Production, Warehouse, and Loading Scheduling departments to facilitate urgent orders
 </li>
 <li>
 Collaborate with all departments to ensure efficient Planning of Operations (Production, Logistics, Purchasing, and Loading Scheduling)
 </li>
 <li>
 Checks unloaded customer orders status (ready to load) and communicates with the Sales department to take relevant actions to proceed with scheduling Production and Loading
 </li>
 <li>
 Monitors order status before and after loading, ensuring all order lines are shipped to customers
 </li>
 <li>
 Is actively involved in maintaining item knowledge management in local ERP
 </li>
 <li>
 Maintains OTIF (On-Time In-Full) reports per customer and drives continuous improvement according to Top Management guidance, ensuring market delivery dates are met
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Job Requirements
 
 
 
 <ul>
 <li>
 Actively collaborate with all involved departments of the Division to improve Customer Service Levels
 </li>
 <li>
 Update commercial team on deviations from promised dates and provide possible suggestions or alternative services
 </li>
 <li>
 Create weekly order status reports per customer and communicate these reports to commercial team and top management
 </li>
 <li>
 Manage W99 stock reduction by:
 </li>
 <li>
 Suggesting replacements (profiles/accessories)
 </li>
 <li>
 Coordinating with the sales department to offer discounts on specific items
 </li>
 <li>
 Responsible for maintaining customer orders in local ERP (removing outdated orders and ensuring all open orders are active)
 </li>
 <li>
 Suggest improvements to local procedures and identify gaps to enhance daily operations, including:
 </li>
 <li>
 Stock replenishment processes
 </li>
 <li>
 Stock levels
 </li>
 <li>
 Response times to customer requests
 </li>
 <li>
 Issues with purchased items/MOQs (Minimum Order Quantities)
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Competitive salary
 
 
 Healthy environment
 
 
 Competitive salary
 
 
 Healthy environment
 
 
 <ul>
 <li>
 Attractive Salaries
 </li>
 <li>
 Social insurance
 </li>
 <li>
 Medical Insurance
 </li>
 <li>
 Other benefits upon the company polices
 </li>
 </ul>
</div>

Element MEA

<div>
 We are hiring Customer Care Executives to manage end-to-end customer interactions across multiple channels while ensuring seamless coordination between customers, stores, and delivery teams.
 
 
 This role requires individuals who are
 
 responsive, solution-oriented, and highly organized
 
 , with the ability to independently manage queries while delivering a consistent and professional customer experience.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Handle customer inquiries via Email, WhatsApp, and phone calls in a timely and professional manner
 </li>
 <li>
 Provide accurate information and effective solutions to customer queries
 </li>
 <li>
 Coordinate with internal teams (stores, logistics, delivery) to track and update order status
 </li>
 <li>
 Resolve customer complaints and escalations with a customer-first approach
 </li>
 <li>
 Maintain accurate records of interactions, issues, and resolutions
 </li>
 <li>
 Proactively follow up on pending or unresolved cases to ensure closure
 </li>
 <li>
 Manage multiple conversations simultaneously while maintaining quality and response time standards
 
 
 </li>
 </ul>
 
 Candidate Requirements
 
 
 
 <ul>
 <li>
 2&ndash;3 years of experience in Customer Service / Customer Care roles
 </li>
 <li>
 Strong communication skills in Arabic and English (mandatory)
 </li>
 <li>
 Experience handling multi-channel support (Email, WhatsApp, Calls)
 </li>
 <li>
 Good problem-solving and coordination skills
 </li>
 <li>
 Basic understanding of order processing and delivery tracking
 </li>
 <li>
 Ability to work independently in a remote environment
 </li>
 <li>
 Detail-oriented with strong follow-up discipline
 
 
 </li>
 </ul>
 
 Work Conditions
 
 
 
 <ul>
 <li>
 Fully Remote Role
 </li>
 <li>
 Working Days: Monday to Saturday
 </li>
 <li>
 Required to be available during UAE public holidays (as per business needs)
 </li>
 </ul>
</div>

Customer Care executive

LIPS Healthcare

<div>
 
 Job Summary:
 
 
 Provides vital administrative support to healthcare professionals, ensuring the smooth operation of medical practices. This role involves managing schedules, coordinating patient appointments, maintaining medical records, and facilitating communication between patients and healthcare providers. Plays a crucial role in enhancing patient care by ensuring that all administrative tasks are handled efficiently and accurately.
 
 
 
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 Liaising between consultant and Patient
 </li>
 <li>
 Answering calls with professionalism and high quality
 </li>
 <li>
 Replying to queries and emails in a timely manner
 </li>
 <li>
 Medical admin Work (filling forms &ndash; scan requests-surgery bookings)
 </li>
 <li>
 Forwarding patients queries to consultant and aiding patients as much as they could
 </li>
 <li>
 Point of intersection between patient, hospital and consultant
 </li>
 <li>
 Arranging consultant diary according to consultant preference
 </li>
 <li>
 Replying to consultant emails and queries in a timely manner
 </li>
 <li>
 Matching clinics between hospitals and practice management database
 </li>
 <li>
 Booking and canceling patients appointments
 </li>
 <li>
 Arranging surgery for patients
 </li>
 <li>
 Adding new patient&rsquo;s info on Practice Management System (Compucare).
 </li>
 <li>
 Following up on patient&rsquo;s treatment plans with no Delays
 </li>
 <li>
 Arranging for patient scans
 </li>
 <li>
 Overseeing sending referrals for patients from consultant
 </li>
 <li>
 Invoicing for surgeries and services provided by consultant.
 </li>
 <li>
 Adding and canceling clinics.
 </li>
 <li>
 Settling payment with self-pay patients (before service)
 </li>
 <li>
 Sending trust pilot reviews invitations
 </li>
 <li>
 Adhere to workplace rules and codes of conduct
 </li>
 <li>
 Complying to line manager in work related tasks and instructions
 </li>
 <li>
 Chasing appointment authorization code
 </li>
 <li>
 Chasing embassies for logs.
 </li>
 <li>
 Updating subject lines and invoice logs to ensure smooth invoicing process
 </li>
 <li>
 Follow operational processes to avoid mistakes, delays and errors
 </li>
 <li>
 Complying with the line manager in work-related tasks and instructions
 </li>
 <li>
 Other duties within the job role as reasonably identified by the senior management team.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Fluent English speaker is a must
 </li>
 <li>
 A bachelor's degree in a related field.
 </li>
 <li>
 Previous experience as a personal assistant is preferred.
 </li>
 <li>
 Strong communication skills.
 </li>
 <li>
 Multitasker and Customer focused
 </li>
 </ul>
 
 
 
 
 
 Working Days: Monday to Friday ( Saturday &amp; Sunday off )
 
 
 
 
 Working Hours: 11:00AM to 7:00PM
 
 
 
 
 Work Location: Heliopolis, Cairo
 
 
</div>

Customer Experience Specialist - Fluent English speaker

Future Group Language Solutions

<div>
 
 Jadeer
 
 is hiring a
 
 Customer Care Advisor
 
 on behalf of one of our clients based in Egypt, New Cairo. Our client is a leading fintech company in the digital payments and consumer finance sector across the Middle East. Through partnerships with major retail and e-commerce brands, the company delivers innovative, technology-driven payment solutions that enhance customer purchasing power and promote a seamless shopping experience.
 
 
 Job Title:
 
 Customer Care Advisor
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Handle inbound and outbound customer calls in a professional and timely manner.
 </li>
 <li>
 Address customer inquiries related to accounts, transactions, payment plans, and technical concerns.
 </li>
 <li>
 Resolve complaints efficiently while ensuring compliance with company policies and service standards.
 </li>
 <li>
 Accurately document customer interactions and update CRM systems with relevant information.
 </li>
 <li>
 Escalate complex cases to relevant departments when necessary and follow up to ensure resolution.
 </li>
 <li>
 Maintain high levels of customer satisfaction and achieve defined KPIs (e.g., call handling time, first call resolution, quality scores).
 </li>
 <li>
 Stay updated on products, services, policies, and ongoing promotions.
 </li>
 <li>
 Contribute to continuous improvement initiatives by sharing customer feedback and insights.
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Commerce, Communications, or a related field (preferred).
 </li>
 <li>
 0&ndash;2 years of experience in customer service, call center, or contact center environments (experience in fintech, banking, or e-commerce is an advantage).
 </li>
 <li>
 Excellent verbal communication skills in English and Arabic.
 </li>
 <li>
 Strong problem-solving abilities and customer-oriented mindset.
 </li>
 <li>
 Ability to handle high call volumes and work under pressure in a fast-paced environment.
 </li>
 <li>
 Proficiency in using CRM systems and basic computer applications.
 </li>
 <li>
 Flexibility to work rotational shifts, including weekends and public holidays if required.
 </li>
 <li>
 Strong interpersonal skills, adaptability, and a positive attitude.
 
 
 
 </li>
 </ul>
 If you are passionate about customer experience and eager to grow your career in a thriving fintech environment, we encourage you to apply and join a team that values innovation, excellence, and customer satisfaction.
</div>

Customer Care

Future Group

<div>Company Description 
Jadeer is hiring a Customer Care Advisor on behalf of one of our clients based in Egypt, New Cairo. Our client is a leading fintech company in the digital payments and consumer finance sector across the Middle East. Through partnerships with major retail and e-commerce brands, the company delivers innovative, technology-driven payment solutions that enhance customer purchasing power and promote a seamless shopping experience. 
Job Description 
Job Title: Customer Care Advisor
Key Responsibilities<ul><li>
Handle inbound and outbound customer calls in a professional and timely manner.</li><li>
Address customer inquiries related to accounts, transactions, payment plans, and technical concerns.</li><li>
Resolve complaints efficiently while ensuring compliance with company policies and service standards.</li><li>
Accurately document customer interactions and update CRM systems with relevant information.</li><li>
Escalate complex cases to relevant departments when necessary and follow up to ensure resolution.</li><li>
Maintain high levels of customer satisfaction and achieve defined KPIs (e.g., call handling time, first call resolution, quality scores).</li><li>
Stay updated on products, services, policies, and ongoing promotions.</li><li>
Contribute to continuous improvement initiatives by sharing customer feedback and insights.</li></ul> 

Qualifications 
Qualifications &amp; Requirements<ul><li>
Bachelor&rsquo;s degree in Business Administration, Commerce, Communications, or a related field (preferred).</li><li>
0&ndash;2 years of experience in customer service, call center, or contact center environments (experience in fintech, banking, or e-commerce is an advantage).</li><li>
Excellent verbal communication skills in English and Arabic.</li><li>
Strong problem-solving abilities and customer-oriented mindset.</li><li>
Ability to handle high call volumes and work under pressure in a fast-paced environment.</li><li>
Proficiency in using CRM systems and basic computer applications.</li><li>
Flexibility to work rotational shifts, including weekends and public holidays if required.</li><li>
Strong interpersonal skills, adaptability, and a positive attitude.</li></ul></div>

Customer Care Advisor (BPO)

L'Oréal

A Day in the Life
 
As a Customer Care Specialist in our Cairo-based Supply Chain team, you will be the central point of contact for our internal partners and external suppliers, ensuring a seamless and efficient order-to-cash process. You will play a crucial role in upholding our standard of service and driving operational excellence.
 
In this role, you will: 
<ul>
<li>Manage the Order-to-Cash Cycle: Oversee the entire process from order entry to final delivery, ensuring accuracy and timeliness to meet our business needs.</li>
<li>Be a Key Collaborator: Act as the primary liaison between internal teams, such as Sales and Finance, and our external suppliers to foster strong, productive relationships and ensure smooth operations.</li>
<li>Solve Problems Proactively: Identify, investigate, and resolve any issues related to orders, deliveries, or invoicing, implementing effective solutions to prevent reoccurrence.</li>
<li>Drive Process Improvement: Analyze current customer care workflows and contribute to projects aimed at enhancing efficiency, service quality, and stakeholder satisfaction.</li>
</ul>
We Are Looking For
 
We are seeking a detail-oriented and collaborative individual with a knack for building relationships and a drive for operational excellence. Your ability to navigate complex processes and communicate effectively will be key to your success.
 
You're a great match if you have: 
<ul>
<li>A degree in Business, Supply Chain, Engineering, or a related field.</li>
<li>Excellent Stakeholder Management skills to build and maintain strong partnerships.</li>
<li>A commitment to Operational Excellence and ensuring smooth supply chain flows.</li>
<li>A strong sense of Customer Centricity in all your interactions.</li>
<li>Proven Problem-Solving abilities to address challenges effectively.</li>
<li>Effective Communication skills, with fluency in English.</li>
</ul>
What’s In It For You
 
<ul>
<li>A place for you to leave your comfort zone and grow beyond your potential (here, you’ll be encouraged to try new things and take risks!)</li>
<li>Real responsibility from day 1, there’s no sitting on the sidelines at L’Oréal.</li>
<li>An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!</li>
<li>A place where you can contribute to something bigger! Many of our brands have societal/environmental causes to make concrete difference.</li>
</ul>
Who We Are
 
Join us at L’Oréal, the world's #1 beauty company present in over 150 markets. For over a century, we have been transforming; fueled by data, tech, innovation, and science. Together, we tackle big challenges while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet.
 
Our daring Operations team of thousands of exceptional minds don’t just work on complex challenges; They help create sustainable and inclusive beauty alongside our partners by crafting, innovating, sourcing, producing, and delivering millions of products and services that touch every corner of the globe.
 
We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.

Customer Care Specialist

Explore 1561+ Customer care consultant in Egypt this May. Find roles across top companies and apply now to boost your career.

1561 customer care consultant jobs In Egypt

Customer Care Consultant

Customer Care Consultant

Customer Care executive

Customer Experience Specialist - Fluent English speaker

Customer Care

Customer Care Advisor (BPO)

Customer Care Specialist