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customer care coordinator

Management Solutions International MSI

Key Roles & Responsibilities <ul> <li>Conduct daily followup calls with customers regarding bookings and circulate the Cargo Booking Forecast (CBF).</li> <li>Independently coordinate customer bookings (Milaha service and thirdparty) while verifying customer lists and issuing voyage No Objection Certificates (NOCs).</li> <li>Communicate customer and agent booking requirements (Milaha services and thirdparty services) and update all systems accordingly with daily vessel updates.</li> <li>Serve as the key liaison between internal departments external agents and service providers to relay customer requirements.</li> <li>Handle customer rate inquiries send rate quotations and ensure errorfree system updates.</li> <li>Identify nonactive customers address concerns and work to restore regular support.</li> <li>Monitor weekly and monthly customer loading averages to ensure continued engagement.</li> <li>Send arrival notices and NOCs to customers before vessel arrival for import shipments on thirdparty or Milaha services</li> <li>Perform any other jobrelated duties as assigned.</li> </ul> Education & Professional Qualification Diploma Professional Experience Minimum 2 to 3 years in customer service preferably at shipping industry Key Skills Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing Employment Type: Full Time Experience: years Vacancy: 1<img src="https://www.jobg8.com/Tracking.aspx?D9MLp94I7TMVXFQDvch94FCBt3%2fN%2biCgd" width="0" height="0" />

Customer Care Coordinator

Event Company

We are looking for an enthusiastic and organized Customer Service & Event Coordinator to join our team. This role involves managing customer inquiries, coordinating event details, and ensuring every celebration runs smoothly and exceeds expectations.
Responsibilities:
Handle customer inquiries via phone, WhatsApp, email, and social media with professionalism and warmth.
Coordinate event logistics, including scheduling, setup, and communication with vendors and team members.
Maintain accurate booking records and customer details.
Support on-site events, ensuring an exceptional experience for every guest.
Manage follow-ups, client feedback, and post-event reporting.
Requirements:
Strong communication and organizational skills.
Positive attitude and customer-focused mindset.
Ability to multitask and work under pressure during busy event periods.
Previous experience in events, or customer service preferred.
Graphic design (not necessary)
Fluency in English
Must be available on weekends and flexible with working hours.
We offer:
A creative, fast-paced work environment.
Opportunities for growth and hands-on event experience.
A fun and supportive team culture.

Customer Service Coordinator

NSV Trading LLC

As a Customer Relations Coordinator you are responsible in processing the sales orders efficiently, assisting the sales managers in communicating with the customers regarding the status of their orders, and arranging cost-effective and efficient transportation services.2) RESPONSIBILITIES:&middot; Maintaining assigned customer accounts and providing ongoing customer support from recording to fulfillment of Customers&rsquo; Sales Orders&middot; Processing, verifying, and posting Invoices and Delivery Notes/ Packing List&middot; Working with Finance Department and Customer Relations Manager to ensure accounts receivable records are accurate and up to date.&middot; Generating and managing reports presented to Customer Relations Manager&middot; Integrating suitable technology solutions to optimize logistical services and communication channels&middot; Assessing customer needs and determining suitable modes of transportation that align with cost and timeframe expectations&middot; Addressing customer concerns and finding innovative solutions for complex logistical challenges&middot; Collaborating with other departments to optimize logistical services and arranging shipment and transportation details with carrier agents&middot; Developing and maintaining an effective carrier network and excellent customer relationships&middot; Performing basic office tasks, such as filing, data entry, answering phones, processing the mail, etc.&middot; Handling communications with clients and vendors via phone, email, and in-person&middot; Assisting with audits, fact checks, and resolving discrepancies&middot; Other ad-hoc tasks may be added, as deemed necessary3) JOB SPECIFICATION:Qualifications:<ul><li>Bachelor's degree in Commerce, Accounting, Supply Chain/Logistics, or related field.</li></ul>Experience:&middot; 2+ years of relevant experience in trading, supply chain, accounting, or other related fields.&middot; Relevant experience in OEM vehicle spare parts manufacturing company an advantage.Trainings &amp; Certifications:<ul><li>Certified Customer Relations/Customer Service Support</li></ul>Skills:&middot; Advanced working knowledge of MS Excel and basic accounting knowledge&middot; Attention to accuracy and detail required.&middot; Ability to work in a fast-paced environment.&middot; Detail-oriented with excellent record-keeping.&middot; Customer-centered approach.&middot; Logistics management know-how.4) CORE AND FUNCTIONAL COMPETENCIES<ul><li>Communication skills</li><li>Customer service skills</li><li>Problem solving skills</li><li>Decision making</li><li>Logistics skills</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Must have bachelor's degree in commerce, Accounting, Supply Chain/Logistics, or related field.</li><li>Must have 2+ years of relevant experience in trading, supply chain, accounting, or other related fields.</li><li>Relevant experience in OEM vehicle spare parts manufacturing company an advantage.</li><li>Do you have Advanced working knowledge of MS Excel and basic accounting knowledge</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>

Customer Relations Coordinator

Majid Al Futtaim

Overview JOB TITLE Customer Service Coordinator Asset Management Business Unit Majid Al Futtaim Properties The position is responsible for supporting overall execution and delivery of the bespoke Customer Service program in a specific Majid Al Futtaim Mall. Mainly responsible for the day-to-day smooth operations of the Customer Service Information Desk, ensuring that all customer service-related activities are carried out in accordance with the process and procedures, and the services provided are of the highest-level standards to ensure effortless, unforgettable, and sensorial customer experience. Responsibil ities <ul> <li>Maintain up to date knowledge of the AMBU operating assets (shopping centre's) services, amenities/facilities, stores/locations, mall layout and any on-going/upcoming promotional activities, to ensure a smooth day to day functioning of the Customer Service Info desks.</li> <li>Ensure smooth day to day operations of the Customer Service Information Desk under the direction and guidance of Supervisor and Team leader and in accordance with the established Customer Service processes and procedures.</li> <li>Assist the customers at the Information Desk by providing clear directions, information on on-going / upcoming mall promotional events / activities, answering to queries (both on the phone or in person) and performing other shopping malls specific duties as assigned.</li> <li>Handle and resolve all customer complaints received in accordance with the established Customer Service policies and procedures with the utmost courtesy and professionalism and as per established Customer Service guidelines / procedures within agreed Service Level Agreement.</li> <li>Responsible to execute Gift Card program in the assigned operating assets and ensure that all payment handling by the Customer Service Team is in accordance with the prescribed policies and procedures.</li> </ul> Qualifications <ul> <li>High school diploma or equivalent required</li> <li>2+ years' work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry in GCC or abroad.</li> </ul> Benefits <ul> <li>At Majid Al Futtaim, we're on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We're proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li> <li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li> <li>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</li> </ul><img src="https://www.jobg8.com/Tracking.aspx?zVcfVDlfDosalPj%2bZLxjEVgfR8qDSsghs" width="0" height="0" />

UAEN - Customer Service Coordinator

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always &lsquo;Fly Better.&rsquo; As one of the most recognised and admired brands globally, we&rsquo;re driven by innovation and excellence. Join us as a E-Customer Relationship Management Coordinator - Emiratisation and experience a fast-paced, multicultural environment where your ideas and expertise will help shape the future of aviation. Here, you&rsquo;ll grow alongside professionals from diverse backgrounds, contributing to our shared success and making your mark on a global stage.
As a E-Customer Relationship Management Coordinator, you will be responsible to coordinate with the E-Commerce Manager to implement and manage e-commerce Customer Relationship Management (CRM) channels to maximise online Engagement, via Salesforce Marketing Cloud including setting up and executing the CRM Strategy for dnata Travel / or / Emirates Holidays online.
In this role, you will:
<ul><li>Assist in the development and implementation of all CRM strategies to maximize online engagement and monitor main KPI?s such as growth of user database, Click through Rate (CTR), Conversion (CVR) Improvement performance in conjunction with the E-Commerce Manager and brand stakeholders (Dubai/Local).
</li><li>Explore sales opportunities across multiple devices and websites and assist in managing, increasing and segmenting the email database.
</li><li>Liaise with internal/ external stakeholders ensuring all online campaign activity initiatives are properly identified, communicated, planned, executed and measured in compliance with local legal requirements.
</li><li>Report issues/troubleshooting to relevant departments (IT/Product/Systems) to support business improvement and process efficiency.
</li><li>Work on automation of emails, sharing the flow of automation and liaising with relevant development teams in order to expose the appropriate information from the data layer and send it through to Salesforce Marketing Cloud
</li><li>Ensure the smooth operation and commercialisation of all new online features and products incorporated to email strategies.
</li><li>Brief the Corporate Communications team (DXB) on all local tactical activity including content and creatives required. Approve staging sites and ensure that all content on local sites is up to date. Ensure the agreed Corporate Communications policy and process is adhered to for all Online Travel Agency (OTA) marketing/media activity.
</li><li>Keep business stakeholders updated on activities from a CRM perspective, and prepare reports on a recurrent basis to track performance of email/CRM activities. Make recommendations to enhance online services/facilities for local markets across the ME &amp; I brands based on the data gathered.
</li>To check, verify that all the emails across the CRM journey, are working with no errors and additionally work with internal stakeholders to improve the CRM Journey, including the A/B Test performance to increase CTR / Open Rate and CVR. 
<li>
</li></ul> 
 
<h5 class="jobSectionHeader">Qualification
</h5>To be considered for this role, you must meet the below requirements:
<ul><li>Experience with working on websites from an e-commerce capacity
</li><li>Experience in the E-Commerce environment and an understanding of technology is essential.
</li><li>Knowledge, skills and experience gained in the area of e-Commerce and an understanding of e-Commerce technology
</li><li>Knowledge and utilization of Salesforce Marketing Cloud
</li><li>Familiarity with best practices in web-based marketing and thorough knowledge of MS Office applications- Excel &amp; Power Point &amp; Word
</li><li>Fluency in spoken &amp; written English
</li></ul>At Emirates Group, we&rsquo;re committed to providing our employees with opportunities to grow and develop their careers. If you&rsquo;re looking for a challenging and rewarding opportunity, apply today and join our team!
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide.
 
 
Discover what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career&rsquo;s website: www.emirates.com/careers .</div>

E-Customer Relationship Management Coordinator

Al Riyady Corporate Services

We are looking for a compassionate, detail-oriented, and professional Patient Coordinator to join our growing clinic. The ideal candidate will serve as the main point of contact between patients and the medical team, ensuring each patient receives exceptional care and service from their first inquiry through follow-up visits. Excellent English communication skills are essential for this role.Location: JBR, DubaiKey Responsibilities:<ul><li>Greet and assist patients in a warm, professional, and courteous manner.</li><li>Coordinate and schedule appointments, consultations, and follow-ups efficiently.</li><li>Provide detailed information about treatments, procedures, and services offered.</li><li>Maintain accurate patient records and ensure confidentiality at all times.</li><li>Liaise between patients, doctors, nurses, and other departments to ensure smooth communication and workflow.</li><li>Handle patient inquiries via phone, email, or in person promptly and professionally.</li><li>Follow up with patients after procedures to ensure satisfaction and address concerns.</li><li>Assist in preparing treatment plans and explaining financial details or packages when required.</li><li>Support front desk and administrative operations when needed.</li><li>Ensure the patient experience reflects the clinic&rsquo;s high standards of care and professionalism.</li></ul>Requirements:<ul><li>Proven experience as a Patient Coordinator, Receptionist, or Customer Service Representative in a medical, dental, or aesthetic clinic.</li><li>Excellent English communication skills &mdash; both verbal and written &mdash; are a must.</li><li>Strong interpersonal and organizational skills.</li><li>Professional appearance, positive attitude, and a customer-focused approach.</li><li>Proficiency in MS Office and clinic management systems.</li><li>Ability to handle multiple tasks while maintaining attention to detail.</li><li>A team player with empathy, patience, and discretion.</li><li>Immediate joiner preferred.</li></ul>Job Type: Full-timePay: AED6,500.00 per monthApplication Question(s):<ul><li>Are you available to join immediately?</li></ul>Experience:<ul><li>Patient Coordinator: 1 year (Required)</li></ul>Language:<ul><li>Tagalog (Required)</li></ul>

Patient Coordinator

Dorchester Collection

What you'll get As a Guest Contact Coordinator at The Lana, Dorchester Collection Dubai here are just some of the great benefits you will receive: Competitive Salary PackageWorld-class Development OpportunitiesComplimentary stays with breakfast included in our sister Dorchester Collection hotels50% off at bars and restaurants within all of our sister Dorchester Collection hotelsMeals on DutyPrivate Medical InsuranceLife InsuranceFlight Allowance every 24 monthsShared Company AccommodationCompany provided transportation to and from workUniform provided by the Company with complimentary laundryService Charge What you'll do You ll love what you do and take pride in delighting our guests:You will greatly contribute to the processes and activities that create and promote the Dorchester Collection culture, values and bring the Company Philosophy We Care to life ensuring our employees and guests receive nothing but the best experience.Proactively manages all administrative and technical requirements to ensure seamless guest experience.Your will be responsible for answering external and internal calls to the standard laid down and to connect to the relevant parties during their day. This will include accurately maintaining departmental systems, procedures, and logbooks, responding to emergency procedures and accurately taking, recording and delivering guest wake-up calls, all to ensure our guests receives nothing but the best experience.Sometimes our guests have special requests involving taking messages, printing and help on special occasions. Most of these requests are fulfilled by our Guest Contact Coordinator.Communication is what keeps our departments running perfectly. Our Guest Contact Coordinator must communicate with other departments and extended hotel team in order to ensure the alignment remains.Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Guest Contact Coordinator you ll have the opportunity to bring these to life and continue to create our legacy. The items shared are the essence of a day in the life of a Guest Contact Coordinator but we ll make sure you are provided with specifics on how we care for our hotel. What you'll bring You ll bring your unique personality and passion to the role and the team.Customer service drive with outstanding communication and active listening skills.Excellent problem-solving and multitasking skills. Relationship driven.Excellent knowledge of the use of technology.Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service and business ethic.English is the primary language used in our hotel. You can comfortably communicate in this language. Having skills in other languages such as Arabic, French, Mandarin or Spanish is beneficial.You will have a relevant professional qualifications or hotel school diploma and bring wealth of past experience working in similar capacity for luxury hotels for at least 2-3 years.Proven previous experience in a similar or in a relevant role in customer service is an advantage.

Guest Contact Coordinator

Explore 5063+ Customer care coordinator in Dubai this October. Find roles across top companies and apply now to boost your career.