sales executive

senior officer - cash management operation Jobs in Oman

b2b direct sales executive (male & female) Jobs in Oman

cloud support engineer

credit specialist

customer care executive banking

Tech IT Support

Job SummaryMain Role (Overall Accountability)The candidate will be responsible for the Call Center Systems of the Bank. The Call Center Systems referenced here comprise, but not limited to, the following:<ul><li>Computer Telephony Integration (CTI).</li><li>Interactive Voice Response (IVR-OD7).</li><li>Avaya IP Telephony.</li><li>Call Recording.</li><li>Call Management.</li><li>Work Force Management.</li><li>In-depth Knowledge in supporting and handling Avaya Aura Experience Portal.</li><li>In-depth Knowledge in supporting Avaya Orchestration Designer Application.</li><li>In-depth knowledge in Java.</li><li>L1 Knowledge in Dynamic IVR Applications.</li><li>L1 Knowledge in Custom CTI and Agent CTI screen popup application (.Net Application).</li><li>Knowledge in Supporting ChatBot Application.</li><li>Knowledge in Supporting IVRBot Application</li><li>Troubleshooting and log file analysis for the below applications:</li><li>AES</li><li>Admin and Report application</li><li>L1 Knowledge on Avaya CM concepts</li><li>Able to solve a wide range of basic to complex problems with general guidance</li><li>Managing Escalations</li><li>Have good understanding of integrations with other adjuncts for Applications (ESB, T24, Prime, S1).</li></ul>Over all Responsibility&middot; Ensure availability of the Call Center systems on 24*7 basis.&middot; Implement Change Requests and new technologies within the Call Center systems.&middot; Ensure that any development or enhancements are based on best practices in the Industry.&middot; Coordinate with his superiors in resolving issues and disputes.&middot; Coordinate with internal teams and external vendors to resolve issues and/or to implement system changes.&middot; Ensure regular updates on progress are conveyed to his superiors.&middot; Ensure high quality deliverables and work products are provided and meet commitments for the schedule on satisfying the Bank&rsquo;s user needs.&middot; Must build a strong sense of commitment among all his team members to meet the user satisfaction levels.&middot; Ensure that appropriate corrective and preventive actions are undertaken and resolve problems as soon as they arise.Principal AccountabilitiesSpecific Responsibilities:1. System Maintenance&middot; Ensure the availability of the Call Center systems to the business without any interruption of service.&middot; All application maintenance of the Call Center systems is undertaken and executed.&middot; Ensure that a detailed impact analysis of any change request is carried out and viable and tested solution is recommended.2. System Enhancements&middot; Ensure that the support team will use the Bank&rsquo;s methodology for the Software Development Life Cycle including any Software Engineering tool if necessary.3. Projects&middot; Co-ordinate with the Project Manager(s) for the implementation of new Call Center systems related projects, products, and services.&middot; Must balance the demands of the users and liaise with the Project Manager(s) for timely completion of tasks as per the set rules of Bank&rsquo;s Quality Management System.&middot; Must execute different activities of the project using SDLC methodology to achieve well-documented and controlled development so that clarity and transparency is maintained.&middot; Must maintain proper control for all development within the agreed quality parameters.Key InteractionPersonnel SpecificationsGood academic background with extensive domain knowledge of applications and systems support.The candidate should have at least the following:&middot; IT related bachelor&rsquo;s degree from a reputed university.&middot; Minimum of 3-5 years of experience in Call Center Support field with reputed organizations.&middot; Knowledge and hands-on experience in troubleshooting and resolving problems related to the relevant systems.&middot; Good level of programming knowledge in various languages.&middot; Planning, implementation and administration of the relevant systems.&middot; High level knowledge of current technologies in the relevant industry.&middot; Good documentation &amp; MIS/report preparation.&middot; Good communication and presentation skills with good command of spoken and written English.&middot; Good interpersonal relations with pleasing personality.Job Type: Full-timePay: RO350.000 - RO400.000 per month

Customer Care Executive – Banking

ahlibank

<div>
 
 SUMMARY OF ROLE:
 
 
 The Sales Officer provides Ahli Bank customers with a broad range of financial services that exceed expectations by ensuring each interaction is handled with competence, efficiency, and professionalism. Services are delivered promptly and accurately, resolving any issues seamlessly to create a hassle-free experience. This approach enhances customer satisfaction, fosters long-term relationships, and reinforces Ahli Bank&rsquo;s commitment to exceptional service and care.
 
 
 
 KEY RESPONSIBILITIES:
 
 
 
 Achieve Individual Sales and Branch Targets
 
 
 Consistently meet or exceed individual monthly sales targets (90%) and contribute to the branch&rsquo;s overall sales performance by supporting the team in achieving collective goals (10%).
 
 
 
 Team Collaboration and Staff Support
 
 
 Actively contribute as a team player to achieve branch goals based on key performance indicators. Provide guidance and coaching to new staff, helping them assimilate quickly into the bank.
 
 
 
 Customer Acquisition and Business Development
 
 
 Contact potential customers daily, both through in-branch and outside sales calls, identifying new business opportunities. Maintain detailed reports on closed deals and customer interactions.
 
 
 
 Market Awareness and Competitive Analysis
 
 
 Continuously observe the competition and maintain up-to-date knowledge of the local market position to inform strategic decisions and adjust sales approaches accordingly.
 
 
 
 Process Adherence and Audit Compliance
 
 
 Strictly adhere to branch processes and promptly report any deviations to the Senior Personal Banker, ensuring compliance with policies and contributing to a favorable branch audit rating.
 
 
 
 Service Improvement and Feedback
 
 
 Provide constructive feedback on products, services, and processes to help reduce cycle times, lower costs, and enhance overall customer satisfaction.
 
 
 
 Customer Retention and Complaint Resolution
 
 
 Work to minimize customer attrition and maximize the bank's customer base by improving service levels and resolving complex customer complaints through coordination with other team members.
 
 
 
 Diverse Customer Handling
 
 
 Provide high-quality service to customers from diverse demographics, handling inquiries and issues without bias regarding nationality, income, or race.
 
 
 
 Sales Reporting and Goal Tracking
 
 
 Attend weekly sales meetings with the branch manager to discuss progress and strategies, report on target achievements, and participate in follow-up meetings to ensure consistent performance improvement.
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Omani nationals only
 
 </li>
 <li>
 5 years of relevant experience in the banking sector.
 
 </li>
 <li>
 Bachelor's degree or Diploma in Finance, Accounting, Business or related fields.
 
 
 
 
 </li>
 </ul>
</div>

Sales Officer - Muscat - Ahli Islamic

Qatar National Bank

<div>Main duties: 
The incumbent will be primarily responsible for managing on a day-to-day basis a portfolio of existing and potential Senior/large corporate customers to meet assigned financial targets of assigned country location. Incumbent is expected to develop and profitably manage banking relationships for business customers within their geographic territory or industry/customer portfolio. This position functions as the primary resource for extension of the full range of bank products and services applicable to the business customer. These will typically include credit and deposit services, as well as international transactions or other specialised services.
Education/Experience Requirements:<ul><li> 
University graduate (Bachelor's degree) preferably with a Major in Finance, Banking, Economics, Mathematics, or Business Administration (related field of study), Masters preferred</li><li>Excellent oral and written communication skills (including report writing) in English. Arabic, French or applicable local language highly desirable.</li><li>Ideal candidate should possess relevant relationship management experience built on sound credit background, with 12 years additional relevant banking experience.</li></ul>
Required Special Skills:<ul><li> 
 Good knowledge of the banking and commercial environment of the country.</li><li> Ability to solve problems and adopt a hands-on role to meet financial targets.</li><li> Computer literate able to compose own correspondences/ reports using bank standard applications.</li><li> Good oral and written communication skills both in local and English language.</li></ul></div>

Vice President - Corporate Relationship Management (Omanization)

Bank Nizwa

<div>
 
 
 Job Purpose
 
 
 
 
 
 
 To attract potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfil customer needs to ensure customer satisfaction. Includes protecting the bank&rsquo;s image and contributing to the achievement of the bank&rsquo;s overall goals and objectives.
 
 
 
 
 
 
 Main Tasks &amp; Accountabilities
 
 
 
 
 
 <ul>
 <li>
 Provide splendid customer services to customers in a friendly and courteous manner at all times
 </li>
 <li>
 Improve customers&rsquo; banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay
 </li>
 <li>
 Open new bank accounts according to laid down rules and guidelines
 </li>
 <li>
 Provide assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactions
 </li>
 <li>
 Establish and promote affectionate relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction
 </li>
 <li>
 Ensure that customers&rsquo; confidential information is properly protected and only used for official purposes
 </li>
 <li>
 Channel complex customer complaints and challenges to the right quarters for effective resolution
 </li>
 <li>
 Executing of customer&rsquo;s transactions and maintain proper records for audit trail within the TAT.
 </li>
 <li>
 Comply with all bank policies, procedures, code of conduct, guidelines/fraud monitoring guidelines, and CBO, AML, CFT &amp; CAM regulations.
 </li>
 <li>
 Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly
 </li>
 <li>
 Inform and suggest new banking products to customers
 </li>
 <li>
 Provide information to customers on their account status and account balances
 </li>
 <li>
 Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction &amp; participate in marketing and awareness campaigns in the bank to create an enlarged customer base.
 </li>
 <li>
 Identify opportunities to contribute to organizational and departmental change initiatives, programmers and projects taking into account best practice and standards in the business environment.
 </li>
 <li>
 Perform other related duties or assignments as directed.
 </li>
 </ul>
 
 
 
 
 
 Qualification:
 
 
 
 
 
 <ul>
 <li>
 Bachelor in Banking, Finance or Accounting
 </li>
 </ul>
 
 
 
 
 
 Work Experience
 
 
 
 
 
 <ul>
 <li>
 2 - 3 years of relevant experience
 </li>
 </ul>
 
 
 
 
 
 General Competencies
 
 
 
 
 
 <ul>
 <li>
 Customer service
 </li>
 <li>
 Product knowledge, quality focus, &amp; market knowledge
 </li>
 <li>
 Documentation skills
 </li>
 <li>
 Listening skills &amp; phone skills
 </li>
 <li>
 Resolving conflict, multitask, patience, &amp; negotiation
 </li>
 <li>
 Positive attitude, attention to detail, &amp; people oriented
 </li>
 <li>
 Analysis, problem solving, &amp; organizational skills
 </li>
 <li>
 Adaptability, ability to work under pressure
 </li>
 <li>
 Computer skills
 </li>
 </ul>
</div>

Personal Banking Officer

Freightcare Logistics LLC

Sales Executive &ndash; Logistics Company: Freight Care Logistics Location: Oman Job Type: Full-time Experience: Freshers &amp; Experienced Candidates WelcomeFreight Care Logistics is expanding fast, and we are looking for highly driven, target-obsessed Sales Executives who want money, growth, and a serious career in logistics sales.If you are hungry, competitive, confident, and not afraid of targets or rejection &mdash; this opportunity is for you.WHO SHOULD APPLYWe are hiring male &amp; female candidates who are:<ul><li>Aggressive, energetic, and sales-focused</li><li>Goal-oriented and income-driven</li><li>Ready to chase targets and close deals</li><li>Confident in speaking to customers daily</li></ul>✅ Freshers with strong attitude &amp; hunger are welcome ✅ Experienced sales professionals get faster growth &amp; higher incentivesKEY RESPONSIBILITIES<ul><li>Actively generate new business for logistics &amp; freight services</li><li>Cold calling, follow-ups, meetings, and client conversion</li><li>Sell air freight, sea freight, and logistics solutions</li><li>Close deals and consistently achieve monthly sales targets</li><li>Build a strong customer pipeline</li><li>Coordinate with operations for smooth shipment execution</li><li>Maintain accurate sales records and reporting</li></ul>WHAT MAKES A STRONG SALES EXECUTIVE HERE<ul><li>Strong communication &amp; persuasion skills</li><li>Thick skin &mdash; ability to handle rejection</li><li>Discipline in daily calls &amp; follow-ups</li><li>Negotiation &amp; closing mindset</li><li>High energy and competitive spirit</li><li>Willingness to learn logistics quickly</li></ul>ELIGIBILITY<ul><li>Graduation completed (any discipline)</li><li>Freshers OR candidates with logistics / B2B sales experience</li><li>Basic computer knowledge (Email, Excel, CRM preferred)</li><li>English is mandatory (Hindi/Malayalam/Arabic is a plus)</li></ul>WHAT WE OFFER<ul><li>Competitive salary</li><li>Attractive performance-based incentives </li><li>Professional sales training &amp; mentorship</li><li>Clear growth path to Senior Sales / Key Accounts</li><li>Fast-paced, results-driven work culture</li></ul>WHY FREIGHT CARE LOGISTICS?<ul><li>Real sales exposure &mdash; not desk-bound theory</li><li>Opportunity to earn more based on performance</li><li>Strong learning curve in international logistics</li><li>Ideal for ambitious candidates who want long-term growth in Oman</li></ul>Job Type: Full-timePay: RO200.000 - RO600.000 per month

SALES EXECUTIVE

National Bank of Oman

<div>
 
 
 
 Job Purpose
 
 
 
 
 
 
 
 The Business Intelligence Manager is responsible for driving data-led decision-making across the bank by designing, developing, and maintaining enterprise-grade business intelligence and reporting solutions. The role involves analyzing large and complex datasets from core banking and related systems to build scalable data products that deliver actionable insights for business, risk, and regulatory functions. The incumbent will oversee BI platforms, application support, system customizations, and vendor management, ensuring solutions are secure, compliant with regulatory requirements, and aligned with the bank&rsquo;s technology architecture. With strong analytical, leadership, and problem-solving capabilities, the role supports digital transformation initiatives, optimizes IT investments, and collaborates with stakeholders to enhance operational efficiency, governance, and customer experience.
 
 
 
 
 
 
 Banking Domain Experience
 
 
 <ul>
 <li>
 Experience in Business Intelligence, Data &amp; Reporting, with hands-on exposure in banking.
 </li>
 <li>
 Strong domain knowledge in retail banking, including customer data, transactions, digital &amp; e-channels, branch/network operations, payments, and lending.
 </li>
 <li>
 Experience working with core banking systems and related upstream/downstream systems.
 </li>
 <li>
 Exposure to corporate banking, Islamic banking, risk, compliance, or regulatory reporting is an added advantage.
 </li>
 <li>
 Familiarity with banking regulations, audit requirements, and data governance standards.
 </li>
 </ul>
 
 
 
 
 
 BI, Data &amp; Reporting Skills
 
 
 <ul>
 <li>
 Strong expertise in SQL programming, data modeling, and ETL processes, preferably using SAP Data Services.
 </li>
 <li>
 Proven experience in designing data models, schemas, and data warehouses to support enterprise BI and MIS reporting.
 </li>
 <li>
 Hands-on experience with BI and visualization tools such as SAP BO, QlikView, OFSAA or similar enterprise BI platforms.
 </li>
 <li>
 Ability to design and review interactive dashboards, management reports, and operational MIS.
 </li>
 </ul>
 
 
 
 
 
 Database, Performance &amp; Security
 
 
 <ul>
 <li>
 Working knowledge of Oracle Database and Microsoft SQL Server, including database operations and optimization.
 </li>
 <li>
 Strong understanding of query optimization, indexing, performance tuning, query profiling, and monitoring techniques.
 </li>
 <li>
 Practical experience in data security, including role-based access controls, secure data handling, and compliance with banking standards.
 </li>
 </ul>
 
 
 
 
 
 Analytical &amp; Functional Capability
 
 
 <ul>
 <li>
 Ability to analyze large and complex datasets, identify trends, patterns, and anomalies, and convert data into actionable business insights.
 </li>
 <li>
 Strong capability to translate business requirements into BI solutions and manage reporting expectations with stakeholders.
 </li>
 <li>
 Experience troubleshooting data, reporting, and performance issues with timely resolution.
 </li>
 </ul>
 
 
 
 
 
 Managerial &amp; Delivery Skills
 
 
 <ul>
 <li>
 Proven experience managing and leading BI/data teams in a banking environment, including task allocation, performance monitoring, coaching, and day-to-day team supervision.
 </li>
 <li>
 Strong people management capabilities, with experience in building team capacity, mentoring team members, conducting reviews, and fostering a collaborative, high-performance culture.
 </li>
 <li>
 Excellent communication and stakeholder management skills to effectively engage with business users, technology teams, vendors, and senior stakeholders.
 </li>
 <li>
 Demonstrated ability to plan, prioritize, and manage multiple deliverables and team workloads, ensuring timely delivery against project deadlines and business priorities.
 </li>
 <li>
 Experience in defining, creating, reviewing, and maintaining business requirements, technical documentation, data dictionaries, BI standards, and governance artifacts to support consistency, quality, and audit readiness.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 Bachelor's degree in computer science or engineering.
 
 
 
 
 
 
 Experience
 
 
 
 At least 8 years solid experience in Business Intelligence and reporting systems, business analysis, application development and maintenance, Portfolio management and project management in a corporate environment with a sound knowledge of Banking and Financial Systems. Strong logical skills with critical thinking, proven abilities in strong team leadership and communication with problem solving attitude are required. Ability to manage projects, systems, vendors, budget allocation, expenditure and variances is essential.
 
 
 
 
 
 
 Additional skills required are:
 
 
 <ul>
 <li>
 Excellent reporting skills &amp; presentation skills
 </li>
 <li>
 Good end user orientation skills &amp; change management skills
 </li>
 <li>
 Banking / Financial Services background
 </li>
 <li>
 Strong SQL + BI tools (SAP BO / QlikView)
 </li>
 <li>
 Data modelling &amp; ETL (SAP Data Services preferred)
 </li>
 <li>
 Corporate &amp; Retail banking domain expertise
 </li>
 <li>
 Manager-level delivery &amp; stakeholder exposure
 </li>
 </ul>
 
 
</div>

Business Intelligence Manager

Confidential

<div>
 
 Our client in the NBFC sector is looking to hire someone for the position of Head of Retail Products. The Head of Retail Products is responsible for leading the strategy, development, performance, and lifecycle management of the bank&rsquo;s retail product portfolio. This role ensures that products are customer-centric, commercially viable, compliant with regulatory and Sharia (if applicable) requirements, and aligned with the organization&rsquo;s strategic objectives of growth, profitability, and customer experience.
 
 
 
 
 
 Product Strategy &amp; Development
 
 <ul>
 <li>
 Define and execute the retail product strategy across deposits, lending, cards, payments, and digital products.
 </li>
 <li>
 Identify market opportunities through customer insights, data analytics, and competitor analysis.
 </li>
 <li>
 Lead the design, launch, enhancement, and retirement of retail products.
 </li>
 <li>
 Ensure products meet customer needs while delivering sustainable profitability.
 </li>
 </ul>
 
 
 
 
 Portfolio &amp; Performance Management
 
 <ul>
 <li>
 Own product P&amp;L, pricing frameworks, and revenue optimization.
 </li>
 <li>
 Monitor product performance, volumes, margins, and risk metrics.
 </li>
 <li>
 Drive initiatives to improve product uptake, cross-sell, and customer retention.
 </li>
 <li>
 Collaborate with Risk and Finance to ensure prudent product structures.
 </li>
 </ul>
 
 
 
 
 Customer Experience &amp; Innovation
 
 <ul>
 <li>
 Champion a customer-first approach in all product initiatives.
 </li>
 <li>
 Work closely with Digital, IT, and Operations to enhance end-to-end customer journeys.
 </li>
 <li>
 Introduce innovative products and features leveraging technology and partnerships.
 </li>
 <li>
 Governance, Compliance &amp; Risk
 </li>
 <li>
 Ensure full compliance with regulatory, internal policy, and Sharia requirements where applicable.
 </li>
 <li>
 Lead product approvals through relevant governance committees.
 </li>
 <li>
 Maintain robust product documentation, disclosures, and controls.
 </li>
 </ul>
 
 
 
 
 Stakeholder Management
 
 <ul>
 <li>
 Partner with Sales, Marketing, Branch Banking, Digital, Risk, Finance, and Operations to ensure effective product rollout and execution.
 </li>
 <li>
 Support frontline teams with product training, tools, and sales enablement.
 </li>
 <li>
 Engage with external partners, vendors, and FinTech as required.
 </li>
 </ul>
 
 
 
 
 
 
 
 Bachelor&rsquo;s degree in business, Finance, Economics, or related field.
 
 
 MBA or professional certifications are an advantage.
 
 
 7-10 years of experience in retail banking, with at least 5 years in a senior product management or leadership role.
 
 
 Strong track record in developing and managing retail banking products.
 
 
 Experience in digital and customer-centric product design is highly desirable.
 
</div>

Head of Retail Products

Explore 282+ Customer care executive banking in Oman this February. Find roles across top companies and apply now to boost your career.