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customer support executive Jobs in Rawalpindi

customer support executive

aca customer support and lead verifier-night shift Jobs in Rawalpindi

aca customer support representative – night shift Jobs in Rawalpindi

customer care executive

Allure SEO & BPO Services

Allure Outsource www.allureoutsource.com is a US based IT firm with it branch office in Islamabad. We work on a number of in-bound customer support projects. Currently, we are hiring Customer Support Executive for multiple positions in different projects.Responsibilities of a Customer Support Executive<ul><li>Manage large amounts of incoming phone calls</li><li>Identify and assess customers&rsquo; needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li></ul>Qualifications:<ul><li>Proven customer support experience or experience as a Customer Support.</li><li>Strong phone contact handling skills and active listening.</li><li>Familiarity with CRM systems and practices.</li><li>Customer orientation and ability to adapt/respond to different types of characters.</li><li>Excellent communication and presentation skills.</li><li>Ability to multi-task, prioritize, and manage time effectively.</li><li>At least 1 - 3 years' of relevant work experience.</li><li>Excellent phone etiquette and excellent verbal, written, and interpersonal skills.</li><li>Ability to multi-task, organize, and prioritize work.</li><li>Ability to commute to Phase-4, Bahria Town, Rawalpindi.</li></ul>Applicants must be willing to work in rotational shifts and must be able to commute to Bahria Town, Phase-4, RawalpindiJob Type: Full-timePay: Rs40,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Support Executive

INSPIRE BUILDERS GENERAL CONTRACTING COMPANY

About TruckoomTruckoom is a fast-growing transportation and logistics technology company based in Dubai, offering advanced fleet management, GPS tracking, and Transport Management System (TMS) solutions. The company helps businesses optimize fleet performance, reduce costs, and improve operational efficiency through innovative digital solutions.Job SummaryWe are looking for a customer-focused and proactive Customer Service Representative (CSR) to join our team in Rawalpindi. The ideal candidate will handle customer queries, provide support to international clients (especially UAE-based), and assist in backend coordination to ensure smooth service delivery.Key Responsibilities<ul><li>Respond to customer inquiries via calls, emails, and chat in a professional manner</li><li>Handle client coordination and ensure timely follow-ups</li><li>Provide support to UAE-based clients and resolve service-related issues</li><li>Maintain accurate records in CRM systems</li><li>Assist in lead generation and customer onboarding when required</li><li>Coordinate with sales and operations teams for smooth workflow</li><li>Schedule meetings and follow up with prospects</li><li>Prepare daily/weekly customer service reports</li><li>Ensure high levels of customer satisfaction and retention</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or relevant field</li><li>1&ndash;3 years of experience in customer service / call center / support role</li><li>Excellent English communication skills (spoken &amp; written)</li><li>Strong problem-solving and interpersonal skills</li><li>Proficiency in MS Office (especially Excel) and CRM tools</li><li>Ability to work in a fast-paced, target-driven environment</li></ul>Preferred Requirements<ul><li>Experience with international clients (UAE preferred)</li><li>Knowledge of logistics, fleet management, or SaaS platforms</li><li>Familiarity with tools like LinkedIn Sales Navigator</li></ul>Pay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

Speak Viral

We are seeking enthusiastic and motivated fresh graduates to join our team as Customer Support Associates for the night shift. This role is ideal for individuals looking to kickstart their careers in a dynamic, fast-paced environment while developing strong communication and problem-solving skills.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, or chat in a timely and professional manner</li><li>Resolve customer issues and provide accurate information about products/services</li><li>Maintain detailed records of customer interactions</li><li>Escalate complex issues to the appropriate departments when necessary</li><li>Ensure customer satisfaction through excellent service</li><li>Follow company guidelines, procedures, and quality standards</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in any field (fresh graduates are encouraged to apply)</li><li>Strong verbal and written communication skills</li><li>Basic computer knowledge and familiarity with MS Office</li><li>Willingness to work night shifts and flexible schedules</li><li>Good problem-solving and interpersonal skills</li><li>Ability to work independently and as part of a team</li></ul>Benefits:<ul><li>Competitive salary</li><li>Training and career development opportunities</li><li>Health and wellness benefits</li><li>Friendly and inclusive work environment</li><li>Performance-based incentives</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Will you be able to work in night shift(6pm to 3am)?</li><li>Will you be able to commute to Bahria Town Phase 7 Rawalpindi?</li></ul>Work Location: In person

Fresh Graduates Night Shift

WEBDOC Medical Complex Kahuta

Job Location: WEBDOC Head Office, Bahria Town Phase 7, IslamabadShift Timings: Morning Shift(9:00 AM &ndash; 5:00 PM)Female candidates will be preferred for this rolePosition Overview The Call Centre Representative is responsible for delivering high-quality customer service by professionally handling inbound calls, providing accurate information, and resolving customer inquiries in a timely and effective manner. The role requires strong communication skills, attention to detail, and a customer-centric approach to ensure a positive customer experience at all times.Key Responsibilities<ul><li>Handle inbound customer calls in a professional, courteous, and efficient manner</li><li>Provide accurate and complete information regarding company products and services</li><li>Address and resolve customer queries, concerns, and complaints in accordance with company policies</li><li>Maintain accurate and up-to-date call records and documentation</li><li>Adhere to all company procedures, quality standards, and compliance requirements</li><li>Consistently meet or exceed customer service and performance standards</li><li>Contribute positively to team objectives and a collaborative work environment</li></ul>Qualifications &amp; Requirements<ul><li>Minimum Intermediate qualification (Bachelor&rsquo;s degree preferred)</li><li>Strong verbal communication skills in Urdu with basic proficiency in English</li><li>Prior call centre experience is an advantage; fresh candidates are encouraged to apply</li><li>Ability to work effectively in a fast-paced and target-driven environment</li><li>Punctual, dependable, and able to work well as part of a team</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthApplication Question(s):<ul><li>Will you be able to reliably commute to Bahria Town Phase 7, Rawalpindi for this job?</li><li>Do you have prior call center experience? If yes, please specify the duration and campaign type.</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Call Centre Representative (Morning Shift)

AQ ENTERPRISES(PVT) LTD.

Job Type: Full-time (On-site)Shift: Night Shift (Required)Location: RawalpindiWe are hiring Male and Female candidates for the position of Customer Service Representative (Voice ). If you haven&rsquo;t been interviewed yet, you are welcome to visit us for a walk-in interview &mdash; provided you meet the following criteria.✅ Requirements:<ul><li>Strong communication and interpersonal skills</li><li>Ability to work in night shifts</li><li>Residency in Rawalpindi or Islamabad (or willing to relocate)</li></ul>What We Offer:<ul><li>Lucrative Salary</li><li>Attractive Incentive Plans</li><li>Daily &amp; Monthly Bonuses</li><li>Professional Growth Opportunities</li></ul>Interview Details:Days: Monday to Friday Time: 7:30 PM &ndash; 12:00 MidnightYou can either WhatsApp your resume at 0335-5913146 or come directly for a walk-in interview with your resume.Address: Office No. 201-A, 2nd Floor, North Star Plaza, above Bank Alfalah &amp; MCB Bank, Rehmanabad, Murree Road, Rawalpindi.Job Type: Full-timePay: Rs35,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Service Representative

Job Title: Customer Retention Executive &ndash; International Sales (UAE Market)Company: Truckoom Location: Rawalpindi (Onsite) Salary: 60,000 PKR + Commission (in AED)About the RoleTruckoom is looking for a dynamic and results-driven Customer Retention Executive &ndash; International Sales to manage and retain clients in the UAE market. The ideal candidate will focus on building long-term relationships, reducing churn, and maximizing customer lifetime value through proactive engagement and sales strategies.Key Responsibilities<ul><li>Manage and retain existing international (UAE-based) clients</li><li>Build strong relationships to ensure customer satisfaction and loyalty</li><li>Identify upselling and cross-selling opportunities</li><li>Handle customer concerns and provide timely resolutions</li><li>Monitor client usage and proactively engage to prevent churn</li><li>Coordinate with sales and operations teams for smooth service delivery</li><li>Maintain accurate CRM records and reporting</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or related field</li><li>1&ndash;3 years of experience in customer retention, sales, or account management</li><li>Experience in international/UAE market is a plus</li><li>Strong communication and negotiation skills</li><li>Ability to handle clients professionally and build trust</li><li>CRM knowledge is preferred</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Attractive commission structure (AED-based incentives)</li><li>Career growth in international sales</li><li>Professional work environment</li></ul>Pay: Rs60,000.00 per monthWork Location: In person

Customer Relationship Officer (ETB)

Job Title: Retention ExecutiveCompany: Truckoom Location: Rawalpindi, Pakistan Job Type: Full-Time (Onsite)About TruckoomTruckoom is a fast-growing logistics technology company providing advanced fleet management, GPS tracking, and Transport Management System (TMS) solutions. We help businesses optimize operations and improve efficiency through smart digital tools.Job SummaryWe are looking for a results-driven Retention Executive to manage and strengthen relationships with existing clients, particularly in international markets such as the UAE. The ideal candidate will focus on customer satisfaction, reducing churn, and ensuring long-term client engagement.Key Responsibilities<ul><li>Manage and maintain relationships with existing clients</li><li>Proactively follow up with customers to ensure satisfaction and retention</li><li>Identify at-risk clients and take corrective actions to prevent churn</li><li>Handle customer complaints and resolve issues efficiently</li><li>Conduct regular check-ins with clients (calls/emails)</li><li>Upsell and cross-sell services where applicable</li><li>Maintain and update client data in CRM systems</li><li>Coordinate with sales, support, and operations teams</li><li>Prepare retention reports and customer feedback analysis</li><li>Ensure a high level of customer experience and service quality</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or related field</li><li>2&ndash;4 years of experience in customer retention, account management, or client servicing</li><li>Excellent English communication skills (written &amp; verbal)</li><li>Strong negotiation and relationship-building skills</li><li>Problem-solving mindset with customer-first approach</li><li>Proficiency in MS Office and CRM tools</li><li>Ability to work in a target-driven environment</li></ul>Preferred Requirements<ul><li>Experience handling international clients (UAE preferred)</li><li>Background in logistics, SaaS, or fleet management industry</li><li>Familiarity with customer success or retention strategies</li></ul>Pay: Rs65,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Retention Executive

Explore 177+ Customer care executive in Rawalpindi this April. Find roles across top companies and apply now to boost your career.