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customer care outbound recovery

Bupa

<div><h4 class="jobSectionHeader">Job Description</h4> 
<div><ul><li>Maintain strong knowledge of Bupa Arabia&rsquo;s products, services, and systems to effectively handle customer concerns.</li>
<li>Proactively contact dissatisfied customers to resolve complaints, rebuild trust, and restore customer satisfaction.</li>
<li>Handle escalated cases with empathy and professionalism, ensuring a positive customer experience.</li>
<li>Investigate issues using internal systems (claims, preauthorization, and service history) to identify root causes and provide accurate resolutions.</li>
<li>Document all interactions and ensure proper case tracking in line with established guidelines.</li>
<li>Identify recurring issues and escalate trends to support continuous service improvement.</li>
<li>Collaborate with internal teams to ensure timely and effective complaint resolution.</li>
</ul></div>
<h4 class="jobSectionHeader">Skills</h4> 
<div><ul><li>Ability to use computers and navigate through software applications.</li>
<li>Ability to multi-task in a fast-paced changing environment and work well under stress</li>
<li>Strong trouble shooting, problem-solving and analytical skills</li>
<li>Excellent follow up skills</li>
<li>Ability to resolve issues effectively</li>
</ul></div>
<h4 class="jobSectionHeader">Education</h4>
<div>IT, Marketing, Healthcare, Business Administration</div></div>

Customer Care Outbound Recovery

<div>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS. 
Would you like to become part of the world's most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet. 
 
Join our team and discover how an international network that's focused on service, quality and sustainability can connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express 
Do you want to make a difference? Then come to our &quot;Insanely Customer Centric&quot; Team and become a Certified International Specialist! 
Overall Role Purpose
 HW Courier &ndash; Pickup &amp; Delivery ( PUD ) for DHL Express, Your Role is to
<ul><li>Pickup and delivery deliver shipments safely and within the standard time frame. Prior with courier / collection all shipments must checked physically to ensure required paperwork&rsquo;s avail and shipments in condition to travel in transit / deliver to customer</li><li>
Prepare Debrief report at end of each working day. Complete all required paperwork for all collected Shipments.</li><li>
Maintain and adhere all company standards related to personal appearance, vehicle cleanliness and paperwork prepared for customer shipments. Professional behavior and attitude attending customers.</li><li>
Ensure security of shipments, collected cash and company vehicle. Ensure to use padlock on vehicles at all times to secure customer shipments and company asset.</li><li>
Deliver on time monthly invoices. Act as a messenger between customer and credit controllers in relaying customers queries in regards to billing and sell insurance on outbound shipments</li><li>
Ensure target for SPORH / SPR maintained by individual courier, along with other PUD KPI.</li></ul>
Your Tasks:<ul><li>
Collect and deliver a variety of customer shipments within a given territory and time frame. Provide customers assistance and accurate information on their shipments and carry goods from them with appropriate and compete paperwork.</li></ul>
Communications<ul><li>
Ability to communicate in most effective manner with customer and colleagues in the company. Convey clear and precise information to customers.</li></ul>
Department<ul><li> OPERATION</li></ul>
Reports To
Competencies
Planning Organizing<ul><li> Establishing a course of action for self and others to accomplish goals. keeping track of progress and ensuring follow-up and flexibility with other given task, primarily on Pickups and Deliveries.</li></ul>
Communication<ul><li> Ability to communiate verbally and theritcally in most affective manner. Understand and convery message to others in clear and preceisly.</li></ul>
Teamwork<ul><li> Working effectively within the team or outside the formal line of authority to accomplish objectives. Demonstrating understanding of how own role fits within DHL as a whole, Support and help others in performing their jobs efficiently. Must be flexible with other given task by the Team Leader and Supervisors.</li></ul>
Problem / Complexity Process<ul><li> Think systematically and logically to resolve problems by using different alternative with care keeping in mind previous experience or knowledge.</li></ul>
 Major Challenges<ul><li>
Meet the connection cut-off time for outbound material.
</li><li>Perform accurate checkpoint scanning for pickup and deliveries to create proper visibility in the network.</li><li>
Dealing with aggressive situations, traffics problems, collecting and securing cash collections.</li><li>
Dealing with unhappy customers</li><li>
Time pressured due to peak business hours and customer requirements</li></ul>
Your Profile:
Technical Knowledge/Skills<ul><li> Good in English (written and spoken).</li><li> Good local and international geographical knowledge.</li></ul><ul><li>
Scanner usage and its functions.</li><li>
Education: A High school diploma or equivalent is required.</li><li>
Experience at least 2 years&rsquo; experience working as courier ( Optional )</li><li>
Physical Fitness: Ability to handle and lift packages of varying weights (up to 30 kg) and to be physically active for extended periods.</li><li>
Customer-Focused: A genuine passion for customer satisfaction and a friendly, approachable personality.</li><li>
Reliability &amp; Punctuality: A strong sense of responsibility, with an excellent record of punctuality and attendance.</li><li>
Can be able to drive Manual gear 10ton FSR and dyna Truck</li><li>
With Valid Saudi driving License</li><li>
Preferred with knowledge in Jeddah city</li><li>
Team Player: Ability to work effectively both independently and as part of a team.</li></ul>
Our Offer:<ul><li> Strong career support in an international environment.</li><li> Great culture and colleagues.</li><li> Multifarious benefit program.</li></ul>
Do you see a personal challenge in these versatile and responsible tasks? Then apply now! 
We look forward to receiving your application!</div>

Heavy Weight Courier ( Jeddah)

Panda Retail Company – Savola Group

<div>
 
 
 Job Description:
 
 
 
 
 
 
 Accountable for the direction and co-ordination of their people and the Fulfilment Operations in various stores they manage, along with full P&amp;L responsibility
 
 
 
 
 
 As the area leader, you will lead the operations for multiple fulfilment operations in your designated region or area ensuring that our customers receive the best service and the business constantly improves and is on the path to profitability.
 
 
 
 
 
 This is a strategic &amp; operational role, motivating your teams, leading and developing on the floor and supporting the team with the longer-term strategy as well as best practice sharing.
 
 
 
 
 
 Responsibility for inbound operations, outbound operations, Returns operations and a functional process responsibility within the designated fulfilments.
 
 
 
 
 
 
 
 
 
 Skills:
 
 
 
 
 
 
 1- Training
 
 
 2-Monitor talent spotting
 
 
 3-Delivering audits and fulfilment standards, creating centers of excellence and implementing best practice
 
 
 4-Build, optimize, and help with delivery routes with last mile
 
 
 5-Communicate with and respond to Panda App customer care
 
 
 6- Troubleshoot problems through to resolution, escalating as necessary
 
 
 7-Developing performance goal
 
 
 8- Review daily, weekly , and monthly targets
 
 
 9- Communicating policies to the team
 
 
 10- Maintain compliance and consistency and taking corrective action when needed
 
 
 11- Ensuring SOP&rsquo;s are followed for building security and product loss prevention.
 
 
 12-Lead the launch of various fulfilment operations as per strategic plans
 
 
 13- Effective planning for peak seasons to ensure sufficient resources are available.
 
 
 14- Ensure Last Mile/Freelancers providers are onboarded according to Panda Fulfilment Operations standards, performance are tracked and managed and escalated whenever is required.
 
 
 
</div>

Area Operations Manager

Team Saudi

<div>Job Purpose
Responsible for delivering expert nutrition support to athletes, with a focus on enhancing performance, recovery, and health. This role provides guidance on dietary practices, supplementation, and anti-doping compliance, working closely with multidisciplinary teams to ensure that nutrition strategies align with the SOPC's high-performance objectives.
Job Specific Accountabilities
Individualized Nutrition Planning &amp; Support
<ul><li>Design individualized nutrition plans that align with each athlete's specific sport, performance goals, and physiological needs. Adapt plans based on training phases, competition schedules, and recovery requirements to maximize performance.
</li><li>Perform regular nutritional assessments to evaluate athletes' dietary intake, body composition, and metabolic needs. Use this data to tailor nutrition plans that enhance energy levels, recovery, and overall health.
</li><li>Provide on-site nutritional guidance during training camps, competitions, and travel. Ensure athletes have access to the necessary foods, hydration, and supplements to support peak performance and recovery in various settings.
</li><li>Provide management of daily meals and supplements at the training center, ensuring appropriate provision aligned with athletes&rsquo; needs and performance requirements.
</li></ul>Education &amp; Athlete Engagement
<ul><li>Conduct one-on-one and group education sessions to improve athletes&rsquo; understanding of performance nutrition, including the impact of diet on energy levels, recovery, and injury prevention. Develop practical tools to help athletes make informed dietary choices.
</li><li>Empower athletes with knowledge and skills to independently manage their nutrition, particularly while traveling or in high-pressure environments. Offer practical advice on meal planning, hydration strategies, and snack preparation to support their autonomy.
</li><li>Guide athletes on safe and effective use of supplements, ensuring compliance with anti-doping regulations and best practices for health. Regularly review and update supplementation plans as needed.
</li></ul>Monitoring &amp; Data-Driven Adjustments
<ul><li>Track key metrics such as body composition, hydration status, and performance indicators in collaboration with the Athlete Management System. Use insights to adjust nutrition plans as needed to optimize health and performance outcomes.
</li><li>Maintain detailed records of each athlete's nutritional plans, assessments, and outcomes. Provide reports and updates to coaches and multidisciplinary teams, using data to support adjustments and strategy development.
</li><li>Regularly assess the effectiveness of nutrition interventions by monitoring progress, recovery rates, and performance outcomes. Use evidence-based findings to refine and improve nutrition strategies continuously.
</li></ul>Collaboration with Multidisciplinary Teams
<ul><li>Work closely with coaches, strength and conditioning specialists, sports physicians, and physiotherapists to provide holistic support to athletes. Ensure that nutrition strategies align with overall training, performance, and recovery goals.
</li><li>Collaborate with medical staff to develop nutrition plans that aid in injury recovery, reduce inflammation, and support tissue repair. Tailor dietary recommendations to facilitate optimal healing and expedited return to performance.
</li><li>Liaise with the team&rsquo;s logistics and management staff to ensure that nutrition resources (e.g., food supplies, supplements) are available for athletes during travel, training camps, and international competitions.
</li></ul>Research &amp; Professional Development
<ul><li>Keep up to date with the latest research and advancements in sports nutrition, including emerging strategies and best practices for high-performance athletes. Apply relevant insights to continuously improve nutrition services.
</li><li>Assist in the design and implementation of organization-wide nutrition programs, policies, and protocols. Ensure that these initiatives reflect current science, safety standards, and SOPC&rsquo;s commitment to athlete well-being.
</li></ul>Job location: Jeddah.
Our Commitment:
At Team Saudi, we care deeply about creating a safe, supportive, and empowering environment for our athletes and employees. We welcome applicants who demonstrate integrity, professionalism, and a commitment to maintaining a safe and respectful workplace where everyone is protected, valued, and given fair opportunities to thrive.</div>

Specialist, Performance Nutrition

<div><h4 class="jobSectionHeader">Job Description</h4> 
 <div>Support the E-commerce team in handling customer enrollment and onboarding processes 

<ul><li>ensuring smooth order processing and high customer satisfaction across digital channels.</li></ul> 

<ul><li>Handle inbound and outbound customer calls.</li></ul> 

<ul><li>Respond to customer emails in a professional and timely manner.</li></ul> 

<ul><li>Support customers during the enrollment and onboarding journey.</li></ul> 

<ul><li>Process orders accurately in the system.</li></ul> 

<ul><li>Follow up on incomplete applications and pending documents.</li></ul> 

<ul><li>Coordinate with internal teams (CX / Sales) when needed.</li></ul> 

<ul><li>Ensure all customer data is entered correctly and updated.</li></ul> 

<ul><li>Handle customer inquiries, complaints, and escalations.</li></ul> 

<ul><li>Maintain high service quality standards.</li></ul> 


Support daily reporting and basic tracking activities.</div> 

<h4 class="jobSectionHeader">Skills</h4> 
<div><div>Strong communication skills (Arabic &amp; English). 

<ul><li>Basic knowledge of customer service principles.</li></ul> 

<ul><li>Good computer skills (Excel, email handling).</li></ul> 

<ul><li>Detail-oriented and organized.</li></ul> 

<ul><li>Ability to handle multiple tasks.</li></ul></div></div> 

<h4 class="jobSectionHeader">Education</h4>
<div>Business, Marketing, Management, MIS, or related field</div></div>

Digital Sales Customer service

Woodston Personnel Ltd.

<div>Woodston Personnel are excited to offer an exciting opportunity for a Nurse Specialist with a background in stroke to join our client&rsquo;s healthcare team in KSA. The Clinical Nurse Specialist (CNS) in Stroke is an advanced practitioner responsible for providing expert, evidence-based care to patients who have experienced a stroke or transient ischemic attack (TIA). The role spans the entire patient pathway&mdash;from acute care through rehabilitation and discharge planning&mdash;ensuring timely intervention, optimal recovery, and continuity of care. The CNS acts as a key liaison between patients, families, and the multidisciplinary team, while also contributing to service development, education, and quality improvement initiatives.
Duties and responsibilities<ul><li>
Perform advanced assessment and management of patients presenting with acute stroke and TIA.</li><li>
Support rapid assessment pathways, including thrombolysis and thrombectomy eligibility where appropriate.</li><li>
Develop, implement, and evaluate individualized care plans in collaboration with the multidisciplinary team.</li><li>
Monitor neurological status and manage complications associated with stroke.</li><li>
Facilitate early supported discharge and coordinate rehabilitation pathways.</li><li>
Act as a patient advocate, ensuring care is patient-centered and aligned with individual needs and preferences.</li><li>
Provide education and emotional support to patients and their families throughout the care journey.</li><li>
Promote secondary prevention strategies, including lifestyle modification and medication adherence.</li><li>
Educate nursing staff and other healthcare professionals on stroke recognition, management, and best practices.</li><li>
Lead or support training initiatives such as stroke awareness (e.g., FAST assessment).</li><li>
Develop patient education materials relating to stroke recovery and prevention.</li><li>
Work collaboratively with neurologists, stroke physicians, therapists, and community services.</li><li>
Contribute to the development and implementation of stroke care pathways and protocols.</li><li>
Act as a clinical leader and role model within the stroke service.</li><li>
Participate in clinical audit, research, and evidence-based practice initiatives related to stroke care.</li><li>
Contribute to national stroke audits and local quality improvement projects.</li><li>
Ensure care delivery aligns with current guidelines and best practice standards.</li><li>
Coordinate discharge planning, ensuring seamless transition to community or rehabilitation services.</li><li>
Liaise with primary care providers, community nursing teams, and specialist services.</li><li>
Support follow-up clinics and long-term stroke management.</li><li>
Maintain accurate and timely documentation in line with professional and legal standards.</li><li>
Ensure compliance with infection prevention, health and safety, and organizational policies.</li></ul>
If you are a compassionate and committed nurse with a strong interest in stroke care, we welcome your application for this fulfilling role. 
Education:
Bachelor Degree in Nursing or equivalent from an accredited institution &ndash; Essential;
or
Diploma in Nursing (Western standard for those who graduated before the availability of Bachelor Degree) &ndash; Essential
Current licensure as a professional registered nurse &ndash; Essential
Specific Certification as required in area of assignment &ndash; Preferred
Work Experience
Minimum of 2 (two) years&rsquo; current clinical nursing experience following licensure/registration in the country of origin &ndash; Essential
Meet additional requirements for specialty areas as defined in the addendum when hired/transferred to those special units &ndash; Essential</div>

Nurse Specialist with Stroke Background

Rentokil Initial

<div>Rentokil Boecker&reg; Junior Credit Controller is held accountable for the below job responsibilities:<ul><li>
Submitting all invoices with proper documentation (service reports, breakdowns) via email to customers at the beginning of each month</li></ul><ul><li>
Negotiating payment plans with customers and setting payment terms and condition accordingly</li><li>
Maintaining debt records, conducting regular analysis of the credit-control system and implementing changes as needed to reduce bad debts.</li><li>
Analyzing and monitoring all assigned aged debtors in order to reduce outstanding debt and ensuring prompt action is taken for non-payment or continued late payment</li><li>
Overseeing and initiating collection calls with concerned parties and account holders in order to resolve all outstanding customers debts / billing issues on these complex accounts.</li><li>
Performing customer accounts reconciliation on a monthly basis and sharing outstanding balance with customers where required.</li><li>
Recording all debtors&rsquo; communications, payment plans, disputes on OnGuard and ensuring dashboards and tracker sheets are updated on daily basis</li><li>
Following up on overdue invoices and payments and implementing company collections procedures as necessary</li><li>
Reporting outstanding debt accounts and payment issues to management on a weekly basis</li><li>
Reviewing credit notes or additional billings and negotiating payment plans with debtors where required.</li><li>
Managing the service suspension process for the recovery of debt, actively chasing aged debt and taking the lead in reviewing debtor key accounts.</li><li>
Preparing proposals for delinquency accounts where legal action may be required, and reporting account disputes for Finance management to advise on appropriate actions.</li><li>
Providing continuous coaching and support to the credit control teams to achieve departmental goals and collection targets.</li><li>
Supporting the team by training new joiners on collection systems (OnGuard), processes and procedures.</li></ul> 

Requirements 
<ul><li>
BA degree in Accounting, Finance, Business Administration or any relevant field</li><li>
Experience of minimum 4 years in a similar role</li><li>
Proficiency in English and Arabic with excellent verbal and written communication skills</li><li>
Knowledgeable in reporting and monitoring with remarkable attention to details.</li><li>
Effective decision making and problem-solving skills</li><li>
Strong ability to listen to customers and negotiate solutions</li></ul> 

Benefits 
<ul><li>
Competitive Salary</li><li>
22 vacation days/year</li><li>
1 ticket yearly to visit home country</li></ul></div>

Junior Credit Controller

Explore 175+ Customer care outbound recovery in Jeddah this April. Find roles across top companies and apply now to boost your career.