customer operations manager - jeddah

sales engineer

associate lead - service management (sm4) Jobs in Jeddah

customer care outbound recovery Jobs in Jeddah

customer care outbound recovery

digital sales customer service Jobs in Jeddah

digital sales customer service

customer support lead

AlGooru

<div><p><b>AlGooru is hunting for the next generation of Support talents!</b></p><p><b>
We&rsquo;re looking for a Customer Support Lead</b></p><p><b>
Who Are We ❓</b></p><p>
AlGooru is the leading private tutoring platform in Saudi. We're the first licensed by the National E-Learning Center (NELC), and we're renowned for providing tech-enabled tailored educational support to students from all ages and levels (K-12, university, and professionals).</p><p>
We've been backed by various local, regional, and international investors including Constructor Capital, Plug &amp; Play Ventures, Techstars, KAUST, Hub71, family offices, and others.</p><p>
A Fun Fact about AlGooru is that its name derives from &ldquo;Guru,&rdquo; a Sanskrit word meaning a mentor, guide, expert, or master.</p><p></p><p><b>
The Role Highlights
</b></p><p><b>Main Responsibilities:</b></p><ul><li>
Build the Customer Support department from (almost) scratch.</li><li>
Contribute significantly to the company&rsquo;s goal of delivering exceptional user experiences and top-tier support across various channels.</li><li>
Work closely with Sales, Supply, Product and Marketing to improve the customer experience and align goals</li></ul><p></p><p><b>
A Day In Your Life:</b></p><p><b>
Strategic Planning and Roadmap Execution</b></p><ul><li>
Oversee daily Customer Support operations to ensure a seamless experience for clients and tutors
</li><li>Hire and onboard new Customer Support agents
</li><li>Lead, support, and coach Support agents to maintain service quality and consistency
</li><li>Utilize and optimize tools and systems to improve team productivity and service quality
</li><li>Gather and communicate feedback from the Tutor Community to support strategic improvements</li></ul><p><b>
Customer Operations, Analysis &amp; Reporting</b></p><ul><li>
Help map the customer journey post-sales, identifying key touchpoints and engagement opportunities
</li><li>Track and analyze support metrics to monitor performance, identify trends, and improve service quality
</li><li>Support the analysis of customer support practices and policies to ensure alignment with client and tutor needs
</li><li>Collect, analyze, and relay customer and tutor feedback to improve processes and service quality
</li><li>Implement short-term solutions and contribute to long-term operational improvements
</li><li>Collaborate with internal teams to align Customer Support activities with company goals and initiatives</li></ul><p><b>
Customer Experience, Escalations &amp; Brand Representation</b></p><ul><li>
Serve as the main escalation point for complex customer and tutor issues
</li><li>Oversee handling of customer and tutor inquiries across phone and messaging platforms
</li><li>Manage and optimize the CRM to ensure accurate tracking and timely resolution of issues
</li><li>Ensure effective support for session bookings, rescheduling, platform navigation, and technical troubleshooting
</li><li>Contribute to optimizing in-app customer experiences (notifications, user prompts, and flows)
</li><li>Collaborate with Product teams by translating customer feedback into actionable insights
</li><li>Ensure brand values and tone are consistently reflected across all customer interaction channels</li></ul><br>
<b>
Requirements</b><p><b><br>
You&rsquo;re the Customer Support Lead if you have:</b></p><ul><li>
3&ndash;5 years of experience leading Customer Support or Customer Success teams in a B2C environment
</li><li>Proven experience owning customer experience, service quality, and team performance
</li><li>Strong understanding of post-sales journeys and customer behavior
</li><li>Hands-on experience with CRM and support tools (preferably HubSpot and MessageBird)
</li><li>Data-driven mindset with experience tracking and improving KPIs, SLAs, and OKRs
</li><li>Strong leadership skills with the ability to build, coach, and scale teams
</li><li>Experience working cross-functionally to drive product and operational improvements
</li><li>Highly customer-obsessed, with a strong sense of ownership and attention to detail</li></ul><p></p><p><b>
 Our application process:</b></p><ul><li>
Screening &amp; Intro Call (5-10 mins)</li><li>
Chemistry interview (15-30 minutes)</li><li>
Technical interview 1 (30-60 minutes)</li><li>
Technical interview 2 (30-60 minutes)</li><li>
Vision-fit interview (60-90 minutes)</li><li>
Offer extended to successful applicants</li></ul><br>
<b>
Benefits</b><p><b><br>
What We Offer You❗</b></p><p>
At AlGooru, we offer fair and competitive pay, scalable benefits, rewards, and perks, reflecting our commitment to inclusivity and access for all. Enjoy:</p><ul><li>
Work from Anywhere</li><li>
No clocking in/out</li><li>
Learn and expense on us!</li><li>
AlGooru Library</li><li>
Vibrant Startup Culture</li><li>
Fast Promotions (like really fast)</li><li>
Coaching &amp; Entrepreneurial Bytes</li></ul><p></p><p><b>
How to gain extra Gooru points❓</b></p><ul><li>
Demonstrate your entrepreneurial, hustling, and energetic spirit</li><li>
Prove your ability to take full ownership of your role without the need to be micromanaged</li><li>
Conduct proper research about AlGooru prior to your interviews with us; we love people who already know about us.</li><li>
Be extra organized&hellip; like extra&hellip;</li></ul></div>

Customer Support Lead

Tally Solutions

<div><div><div><div><b>Function/Group:</b></div>
<div>IO</div>
</div><div></div><div><div><b>Experience:</b></div>
<div>6-8 Years</div>
</div><div></div><div><div><b>Location:</b></div>
<div>Middle East</div>
</div></div><div><div><b>About Tally</b>
</div><div><p>The pioneers of software product industry in India, we are a technology and innovation led company simplifying the lives of small and medium businesses over the last three decades. With our cutting-edge technology, we have had the privilege to reach over 2.5 million business globally and cater to more than 7 million users in over 100 countries. We are passionate about the SMEs&rsquo; growth and aim to deliver the best for their business through our product innovation and excellence. Our teams develop some of the most ingenious solutions that suit the unique requirements of millions of businesses across the globe. With a market share of 75% in India, we have a strong foothold in the Middle East and are also serving customers in SAARC &amp; APAC, Africa, and North America. Our robust network of 28000+ partners help us deliver unmatched customer experience in sales, support, and services globally.<br>
With a sole purpose of Making Everyone Who Touches Tally, Happier, we aim to be the technology fabric that drives the economic growth of the world, by 2030.</p></div>
<div><b>Culture &amp; Values</b>
</div><div><p>Over the years, we have nurtured a value-based culture that let individuals follow their lead and support them in their growth journey with us. We value honesty and integrity, prioritize a people-first culture, pursue excellence, and drive impactful innovation with simplicity.<br>
Our vision at Tally is to ensure that all employees get access to equal opportunities, with decisions grounded on performance, merit, competence, and potential. We are dedicated to fairness and transparency in our policies. By fostering diversity and equality, we strive to eliminate all forms of discrimination. We are committed to an inclusive leadership where our leaders ensure that our people are empowered to be at their best, professionally, and personally. We take great pride in our work culture which has helped become a proud member of the elite Kincentric Best Employers Club!</p>
</div><div><b>International Operations:</b>
</div><p></p><div><p>The International Operations function at Tally plays a pivotal role in empowering businesses around the world to simplify and streamline their operations. This function is responsible for ensuring smooth coordination across diverse international markets, adapting solutions to regional needs, and fostering strong relationships with local partners and stakeholders.</p>
<p>
Working here means being part of a fast-paced, dynamic environment where strategic thinking meets operational execution. You will collaborate with cross-functional teams and international counterparts, gaining exposure to different business practices and cultural contexts. Whether it is launching new initiatives, optimizing workflows, or solving market-specific challenges, the International Operations team is at the forefront of Tally&rsquo;s global impact.</p>
<h3 class="jobSectionHeader"><b>
We believe in</b></h3>
<ul><li><b>Build:</b> A profitable partner ecosystem mentored to be enthusiastic, domain expert, customer centric</li>
<li><b>Drive:</b> Consistent Tally way of sales embracing consultative selling approach for delivering uniform brand experience</li>
<li>Empower, automate and enable small and medium enterprises with #Magicoftally to fully participate in International growth story</li>
<li><b>Equip:</b> Be the most effective source of Voice of Customer (VoC) for Product Innovation team and Marketing</li>
</ul>
</div><p></p><div><b>What You Will Own</b>
</div><div><p>In this role, you will be responsible for enabling new partners to successfully adapt and operate within Tally&rsquo;s ways of working. The role involves onboarding 3&ndash;4 partners every month, supporting them in hiring, onboarding, and training the required resources, and participating in joint customer closure meetings to help them achieve early wins. The candidate will guide partners through lead generation, positioning, and at least four assisted closures, ensuring they build capability, confidence, and eventually invest to operate independently and at scale, before transitioning them to Sales teams for sustained growth.</p>
<p>
Additionally, the role requires leading deep customer engagement initiatives along with partner teams to demonstrate visible business value. The candidate will understand customer contexts, map requirements to relevant product capabilities to expand adoption, and build strong relationships that encourage long-term advocacy and organic referrals. Success also includes documenting customer success stories highlighting the business problem, solution impact, and customer response to delivered value.</p>
</div><div><b>Experience You Should Bring</b>
</div><div><ul><li>Experience in proactive lead generation techniques.</li>
<li>Accounting knowledge &amp; MS &ndash; Office skills.</li>
<li>Fair understanding of B2B purchasing behaviour and SME Operations.</li>
<li>Experience in customer engagement to deliver smarter and simpler solutions tailored to MSME business needs.</li>
<li>Ability to manage multiple internal and external stakeholders with strong interpersonal skills and effective objection-handling capability.</li>
<li>Demonstrated ability to manage multiple projects while ensuring quality, timelines, and effective stakeholder coordination.</li>
<li>Excellent verbal and written communication skills</li>
</ul></div><div><b>What You Will Be Doing</b>
</div><div><ul><li>Enable 3 to 4 partners a month to understand Tally&rsquo;s ways of working and processes.</li>
<li>Support partners in hiring and onboarding and training required resources.</li>
<li>Participate in joint closure meetings with partners and customers to help them get success early.</li>
<li>Ensure partners invest further to operate independently and at scale.</li>
<li>Support partners in lead generation and market positioning activities.</li>
<li>Assist partners in at least 4 closures to build capability and confidence till they can work independently.</li>
<li>Transition capable partners to Sales teams for ongoing growth.</li>
<li>Lead deep customer engagement initiatives every month</li>
<li>Engage with customers through interactions along with partner resources to ensure visible value of Tally for the customer&rsquo;s business.</li>
<li>Understand customer business context and map customer requirements to relevant Tally features to expand adoption.</li>
<li>Build strong customer relationships that lead to organic referrals and long-term advocacy.</li>
<li>Document customer success stories capturing business context, before-and-after scenarios, and customer response to delivered value.</li></ul></div></div></div><p></p>

Associate Business Manager (Partner Sales/ Customer Success) - Dammam/ Jeddah

Digital HR Consultancy

<p><b>Job Summary</b></p><p>We are seeking an experienced and results-driven <b>Service Manager</b> to lead and oversee service operations in Jeddah. The ideal candidate will be responsible for ensuring high-quality service delivery, managing technical teams, improving customer satisfaction, and driving operational efficiency.</p><p><b>Key Responsibilities</b></p><ul><li>Manage day-to-day service operations, including maintenance, repairs, and customer support</li><li>Lead, train, and supervise service technicians and support staff</li><li>Ensure timely resolution of service requests and technical issues</li><li>Develop and implement service strategies to improve performance and efficiency</li><li>Monitor KPIs such as response time, resolution time, and customer satisfaction</li><li>Maintain strong relationships with clients and handle escalations professionally</li><li>Coordinate with sales and operations teams to align service delivery with business goals</li><li>Ensure compliance with company policies, safety standards, and local regulations</li><li>Manage service budgets, costs, and inventory of spare parts</li><li>Prepare reports on service performance and continuous improvement initiatives</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree in Engineering, Business Administration, or related field</li><li>5&ndash;8 years of experience in service management or after-sales support</li><li>Strong leadership and team management skills</li><li>Excellent problem-solving and decision-making abilities</li><li>Experience with CRM systems and service management tools</li><li>Strong communication skills in English (Arabic is a plus)</li><li>Knowledge of local market and service standards in Saudi Arabia</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Experience in industrial equipment, automation, logistics, or technical service industries</li><li>Familiarity with SLA management and KPI tracking</li><li>Customer-centric mindset with a focus on service excellence</li></ul><p><b>Key Skills</b></p><ul><li>Leadership &amp; Team Management</li><li>Customer Relationship Management</li><li>Technical Troubleshooting</li><li>Operations Management</li><li>Performance Monitoring &amp; Reporting</li><li>Time &amp; Resource Management</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Your Age?</li><li>Your Current Location?</li><li>Your Current Salary?</li><li>Your Expected Salary?</li></ul><p>Experience:</p><ul><li>relevant: 4 years (Preferred)</li></ul><p>Work Location: In person</p>

Service Manager

Americana Foods

<div>
 <p>
  <strong>
   Job Purpose:
  </strong>
 </p>
 <p>
  Lead the manufacturing function across the designated plant to ensure product availability with optimal cost, highest quality, food safety standards and in the right time to enable the achievement of the business objectives.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Supervision of Subordinates:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Lead the operations team to organize, manage, control and improve the activities of the operation functions to ensure timely and accurate fulfilment of production and customers&rsquo; needs in compliance with the company&rsquo;s operations and supply chain KPIs
  </li>
  <li>
   Ensure employees&rsquo; development, engagement and motivation
  </li>
  <li>
   Determine training plan according to job and business requirements and ensure best practice is always adopted.
  </li>
  <li>
   Manage the performance of the operations team, through guiding and monitoring them in accomplishing their objectives. Address performance issues and skill gaps and work on improving them.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Budget and Planning:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Participate in the design of strategic plans based on forecasts and make sure the end-to-end provision of supply chain solution.
  </li>
  <li>
   Effectuate implementation of pre-planned strategies for accomplishment of performance milestones.
  </li>
  <li>
   Deliver support in short and long-term organizational planning and strategy as a member of the management team
  </li>
  <li>
   Lead budget preparation and adherence, plant efficiencies and cost savings initiatives
  </li>
  <li>
   Maintain the budget of all the CAPEX/ expenditures incurred and present the same to Top Management
  </li>
  <li>
   Conduct regular analysis on actual spend versus budget, ensure conversion cost does not exceed target and generate periodic reports
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    SOPs:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Carry out company objectives with strict adherence to Company policies as they pertain to the operations management under his control.
  </li>
  <li>
   Recommend desirable changes in important policies within operations and work with the senior management to discuss and evaluate them.
  </li>
  <li>
   Effective communication of policies, procedures and instructions
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Daily Operations:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Spearhead manufacturing, operations (production, maintenance, quality, warehouse, planning, logistics and clearance) and plant management across meat entities in assigned locations.
  </li>
  <li>
   Manage the production of wide range of further processed poultry, beef, mutton and sea food products.
  </li>
  <li>
   Ensure safety, quality, cost, and customer service goals are met.
  </li>
  <li>
   serve as an operational resource, apply best practices and execute change that links continuous improvement opportunities with short-term tactical and long-term strategic initiatives.
  </li>
  <li>
   Lead the operations and CAPEX projects, identify project bottlenecks and undertake corrective measures along with ensuring effective management and discipline for safe &amp; timely execution of the projects.
  </li>
  <li>
   Develop &amp; maintain constructive relationship with various teams in the company to explore, evaluate and implement new initiatives and render exceptional services to clients
  </li>
  <li>
   Promote food safety and quality program initiatives within the plant environment.
  </li>
  <li>
   Monitor all quality assurance principles and ensure strict compliance with food safety, QA and QC standards.
  </li>
  <li>
   Develop various quality specifications in full compliance with recognized industry standards, safety standards, and various client specifications
  </li>
  <li>
   Coordinate with the research &amp; development division in producing new products.
  </li>
  <li>
   Ensure plant resource utilization, analysing variance reports with an ability to lead diverse teams and work in a multi-culture work environment.
  </li>
  <li>
   Ensure availability of raw materials for the plant on time to guarantee production flow as planned.
  </li>
  <li>
   Ensure on time delivery of finished goods to customers and respond to customer requirements and complaints. Conduct root-cause analysis for customer complaints.
  </li>
  <li>
   Ensure safety standards are strictly adhered to, analyse accidents if any and take needed corrective actions
  </li>
 </ul>
 <p>
 </p>
</div>


Manufacturing Manager

<div><div><div><div><b>Function/Group:</b></div>
<div>IO</div>
</div><div></div><div><div><b>Experience:</b></div>
<div>1-3yrs</div>
</div><div></div><div><div><b>Location:</b></div>
<div>Middle East</div>
</div></div><div><div><b>About Tally</b>
</div><div><p>The pioneers of software product industry in India, we are a technology and innovation led company simplifying the lives of small and medium businesses over the last three decades. With our cutting-edge technology, we have had the privilege to reach over 2.5 million business globally and cater to more than 7 million users in over 100 countries. We are passionate about the SMEs&rsquo; growth and aim to deliver the best for their business through our product innovation and excellence. Our teams develop some of the most ingenious solutions that suit the unique requirements of millions of businesses across the globe. With a market share of 75% in India, we have a strong foothold in the Middle East and are also serving customers in SAARC &amp; APAC, Africa, and North America. Our robust network of 28000+ partners help us deliver unmatched customer experience in sales, support, and services globally.<br>
With a sole purpose of Making Everyone Who Touches Tally, Happier, we aim to be the technology fabric that drives the economic growth of the world, by 2030.</p></div>
<div><b>Culture &amp; Values</b>
</div><div><p>Over the years, we have nurtured a value-based culture that let individuals follow their lead and support them in their growth journey with us. We value honesty and integrity, prioritize a people-first culture, pursue excellence, and drive impactful innovation with simplicity.<br>
Our vision at Tally is to ensure that all employees get access to equal opportunities, with decisions grounded on performance, merit, competence, and potential. We are dedicated to fairness and transparency in our policies. By fostering diversity and equality, we strive to eliminate all forms of discrimination. We are committed to an inclusive leadership where our leaders ensure that our people are empowered to be at their best, professionally, and personally. We take great pride in our work culture which has helped become a proud member of the elite Kincentric Best Employers Club!</p>
</div><div><b>BD/IO :</b>
</div><p></p><div><p>The International Operations function is dedicated to help businesses across the globe experience a simpler way of managing their business. Here you will get to experience a fast-paced work environment while coordinating with teams in international markets.</p>
<h3 class="jobSectionHeader"><b>
We believe in</b></h3>
<ul><li><b>Build: </b>A profitable partner ecosystem mentored to be enthusiastic, domain expert, customer centric.</li>
<li><b>Drive: </b>Consistent Tally way of sales embracing consultative selling approach for delivering uniform brand experience.</li>
<li><b>Empower: </b>Automate and enable small and medium enterprises with #Magicoftally to fully participate in India growth story.</li>
<li><b>Equip: </b>Be the most effective source of Voice of Customer for Product Innovation team and Marketing.</li>
</ul>
</div><p></p><div><b>What You Will Own</b>
</div><div><p>In this role, you will be responsible for owning and achieving the business goals and objectives by creating and nurturing the Certified Partner ecosystem as described in the deliverable section below.</p>
<p>
Being a part of the Customer Centric organization, a ABM should be able to help the assigned Certified Partners to create long-term and short-term Business Plans and identify key initiatives for the defined period which are going to impact and increase customer satisfaction, directly or indirectly. This includes what the partner aspires for and what should be the key focus areas of activities that will take the Certified Partner reach the aspiration within the set timeline.</p>
</div><div><b>Experience You Should Bring</b>
</div><div><ul><li>Bachelor&rsquo;s or master&rsquo;s degree in commerce or finance.</li>
<li>IT hardware distribution /partner management exposure.</li>
<li>Excellent verbal and written communication skills, good selling, and negotiation skills.</li>
<li>Experience in Partner management.</li>
<li>Experience in proactive lead generation techniques.</li>
<li>Accounting knowledge &amp; MS &ndash; Office skills.</li>
<li>Fair understanding of B2B purchasing behaviour and SME Operations.</li>
<li>Good understanding of the organization&rsquo;s policies and processes related to customer and partner.</li>
</ul></div><div><b>What You Will Be Doing</b>
</div><div><ul><li>Identify, recruit, and establish high potential partners for Tally and work with them closely to establish Tally as preferred selling product with them.</li>
<li>Ensure delightful customer experience.</li>
<li>Knowledge transfer and Implementation of organisational programs and policies with partners.</li>
<li>Plan lead generation activities/events with partners to acquire new customers.</li>
<li>Establish a periodic review cadence with partners.</li>
<li>Ensure complete understanding of partner&rsquo;s business operations, profile of customers etc.</li>
<li>Publish work related updates to all the stake holders.</li>
<li>Keep track and information about competitors and their activities in the market.</li>
<li>Knowledge about the market trends and market dynamics in the operating segment.</li></ul></div></div></div><p></p>

Associate Business Manager – Abha/Jeddah

Binzagr Company

<div>
 <p>
  <strong>
   Role Purpose
  </strong>
 </p>
 <p>
  The Distributor Cluster Manager is fully responsible for managing the Distributor channel for Binzagr private label brands, with a primary focus on driving sales, ensuring stock availability, and executing commercial plans.
 </p>
 <p>
  This role acts as the single point of ownership for all distributor-related activities, including sales performance, inventory health, pricing execution, trade deals, and daily communication with distributors and internal stakeholders.
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   1. Sales &amp; Revenue Growth
  </strong>
 </p>
 <ul>
  <li>
   Own and deliver sales targets for the Distributor cluster across all assigned categories and brands
  </li>
  <li>
   Translate annual and quarterly business plans into clear distributor sales actions
  </li>
  <li>
   Closely monitor sell-in and sell-out performance and take corrective actions when needed
  </li>
  <li>
   Identify growth opportunities by SKU, territory, distributor, and customer type
  </li>
 </ul>
 <p>
  <strong>
   2. Distributor Management &amp; Communication
  </strong>
 </p>
 <ul>
  <li>
   Act as the primary contact between Binzagr Brands and all appointed distributors
  </li>
  <li>
   Lead regular business reviews with distributors (weekly/monthly/quarterly)
  </li>
  <li>
   Ensure clear alignment on targets, priorities, promotions, and execution plans
  </li>
  <li>
   Escalate risks and resolve issues related to sales, stock, service level, or pricing.
  </li>
 </ul>
 <p>
  <strong>
   3. Stock Management &amp; Availability
  </strong>
 </p>
 <ul>
  <li>
   E
   <strong>
    nsure optimal stock availability across di
   </strong>
   stributor warehouses and key customers
  </li>
  <li>
   Work closely with Supply Chain and Planning teams to:
  </li>
  <li>
   Prevent out-of-stock situations
  </li>
  <li>
   Avoid overstock and slow-moving inventory
  </li>
  <li>
   Actively manage forecasts, replenishment, and stock rotation initiatives
  </li>
  <li>
   Monitor expiry risks and lead corrective actions with distributors
  </li>
 </ul>
 <p>
  <strong>
   4. Pricing,Trade Deals &amp; Commercial Execution
  </strong>
 </p>
 <ul>
  <li>
   Ensure correct price positioning vs. market and national brands
  </li>
  <li>
   Manage and track:
  </li>
  <li>
   Trade deals
  </li>
  <li>
   Promotions
  </li>
  <li>
   Price discounts
  </li>
  <li>
   Incentives and rebates
  </li>
  <li>
   Ensure full compliance with approved trade terms and deal mechanics
  </li>
 </ul>
 <p>
  Evaluate ROI of trade activities and recommend improvements
 </p>
 <p>
  <strong>
   5. Market Execution &amp; Visibility
  </strong>
 </p>
 <ul>
  <li>
   Ensure brand standards and agreed execution guidelines are applied in market
  </li>
  <li>
   Support distributors in:
  </li>
  <li>
   Launching new SKUs
  </li>
  <li>
   Improving shelf presence and distribution
  </li>
  <li>
   Collect market intelligence on:
  </li>
  <li>
   Competitors
  </li>
  <li>
   Pricing
  </li>
  <li>
   Distributor feedback
  </li>
  <li>
   Customer needs
  </li>
 </ul>
 <p>
  <strong>
   6. Reporting &amp; Performance Tracking
  </strong>
 </p>
 <ul>
  <li>
   Prepare regular reports on:
  </li>
  <li>
   Sales vs target
  </li>
  <li>
   Stock levels
  </li>
  <li>
   Availability
  </li>
  <li>
   Trade spend
  </li>
  <li>
   Highlight risks, opportunities, and action plans clearly and proactively
  </li>
 </ul>
 <p>
  Support management presentations and performance reviews.
 </p>
 <p>
  <strong>
   Key KPIs:
  </strong>
 </p>
 <ul>
  <li>
   Sales target achievement (value &amp; volume)
  </li>
  <li>
   Stock availability / OSA
  </li>
  <li>
   Inventory health (days of stock / slow movers)
  </li>
  <li>
   Trade spend effectiveness
  </li>
  <li>
   Distributor execution compliance
  </li>
 </ul>
 <p>
  <strong>
   Required Qualifications &amp; Experience
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business, Marketing, Supply Chain, or related field
  </li>
  <li>
   <strong>
    5&ndash;8 years
   </strong>
   experience in FMCG, preferably in:
  </li>
  <li>
   Distributor management
  </li>
  <li>
   Sales operations
  </li>
  <li>
   Key account or trade roles
  </li>
  <li>
   Strong understanding of:
  </li>
  <li>
   FMCG sales dynamics
  </li>
  <li>
   Trade deals &amp; pricing structures
  </li>
  <li>
   Distributor business models
  </li>
 </ul>
 <p>
  <strong>
   Key Skills &amp; Competencies
  </strong>
 </p>
 <ul>
  <li>
   Strong
   <strong>
    commercial and sales mindset
   </strong>
  </li>
  <li>
   Excellent communication and stakeholder management skills
  </li>
  <li>
   High ownership and accountability
  </li>
  <li>
   Strong analytical and reporting skills
  </li>
  <li>
   Ability to balance sales growth with stock discipline
  </li>
  <li>
   Hands-on, execution-focused, and results-driven
  </li>
 </ul>
 <p>
 </p>
</div>


National Operation Manager

Amazon.com

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
Do you pioneer? Do you enjoy breaking down and solving complex problems for the benefit of a quickly expanding customer base, focusing first on our customers and working backwards? Do you want to be part of a newly formed organization that is designing and launching new business models across AMET? If so, Ultra Fast Groceries is looking for a highly experienced operations manager for the role of Operations leader to launch and scale Ultra Fast service<br>
<br>
The successful candidate will be responsible for Fulfillment Operations and select other cross functional start-up activities, championing, challenging and sometimes signing off on network standards, executing assigned pre-launch tasks, and being accountable for building results on launch until sustained phase. They will be a natural self-starter who is comfortable leading large, complex facility projects. They will have a true hands-on approach, strong project management skills, and be an effective communicator. Post the launch, the leader will transition from a PM role to lead the FC/Store Ops org for multiple sites/countries with a team of Area Managers<br>
<br>
In order to be successful in this position, you need to be comfortable interfacing and driving various functional teams, ranging from finance, business, HR, operations, to real estate, projects and procurement and individuals at all levels of the organization. Keeping an open mind, a drive-and-ambition and ability to deal with ambiguity will help you remain innovative in our culture.<br>
<br>
Key job responsibilities<br>
Key job responsibilities<br>
<ul><li>Promote a culture of safety and well being</li><li>Analyze and implement corrective actions to make sure quality, productivity and SLAs are at consistently high levels, and business objectives are met across all shifts</li><li>Support and lead a team and handle administrative work alongside building and supporting a strong team culture</li><li>Analyze performance and suggest process improvements to optimize work and improve customer service</li><li>Collaborate with other managers to standardize shift processes</li></ul></div><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><ul><li>Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience</li><li>Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>1+ years of performance metrics, process improvement or lean techniques experience</li></ul><br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Area Manager, Amazon Now

Explore 344+ Customer support lead in Jeddah this April. Find roles across top companies and apply now to boost your career.