sales team leader

contact center supervisor

customer care executive e-commerce ksa Jobs in Jeddah

customer care executive e-commerce ksa

customer relations section head Jobs in Jeddah

customer relations section head

customer support lead

AlGooru

<div>AlGooru is hunting for the next generation of Support talents!
We&rsquo;re looking for a Customer Support Lead
 A bit about us
AlGooru is a Saudi-based edtech startup that uses AI to connect students with on-demand private tutors over 20+ subjects.
 Main responsibilities<ul>
<li>
Build the Customer Support department from (almost) scratch.</li>
<li>Contribute significantly to the company&rsquo;s goal of delivering exceptional user experiences and top-tier support across various channels.</li>
<li>Work closely with Sales, Supply, Product and Marketing to improve the customer experience and align goals</li>
</ul>
 A day in your life
Strategic Planning and Roadmap Execution 
<ul>
<li>
Oversee daily Customer Support operations to ensure a seamless experience for clients and tutors
</li><li>Hire and onboard new Customer Support agents
</li><li>Lead, support, and coach Support agents to maintain service quality and consistency
</li><li>Utilize and optimize tools and systems to improve team productivity and service quality
</li><li>Gather and communicate feedback from the Tutor Community to support strategic improvements</li>
</ul>
Customer Operations, Analysis &amp; Reporting 
<ul>
<li>
Help map the customer journey post-sales, identifying key touchpoints and engagement opportunities
</li><li>Track and analyze support metrics to monitor performance, identify trends, and improve service quality
</li><li>Support the analysis of customer support practices and policies to ensure alignment with client and tutor needs
</li><li>Collect, analyze, and relay customer and tutor feedback to improve processes and service quality
</li><li>Implement short-term solutions and contribute to long-term operational improvements
</li><li>Collaborate with internal teams to align Customer Support activities with company goals and initiatives</li></ul> 

Customer Experience, Escalations &amp; Brand Representation 
<ul>
<li>
Serve as the main escalation point for complex customer and tutor issues
</li><li>Oversee handling of customer and tutor inquiries across phone and messaging platforms
</li><li>Manage and optimize the CRM to ensure accurate tracking and timely resolution of issues
</li><li>Ensure effective support for session bookings, rescheduling, platform navigation, and technical troubleshooting
</li><li>Contribute to optimizing in-app customer experiences (notifications, user prompts, and flows)
</li><li>Collaborate with Product teams by translating customer feedback into actionable insights
</li><li>Ensure brand values and tone are consistently reflected across all customer interaction channels</li>
</ul>
Requirements
 Experience needed<ul>
<li>
3+ years of experience leading Customer Support teams in a B2C environment, with clear ownership of service quality and customer experience.
</li><li>3+ years in customer relationship leadership, with a strong understanding of customer behavior and post-sales journeys.
</li><li>Hands-on experience with CRMs and customer communication tools (ideally HubSpot and MessageBird).
</li><li>Data-driven and metrics-focused, comfortable working with KPIs, SLAs, and OKRs to improve performance.
</li><li>Experience collaborating cross-functionally to translate customer feedback into operational or product improvements.
</li><li>Truly customer-obsessed, with a high bar for service quality and brand representation.</li>
</ul><ul><li>Our application process</li></ul><ul>
<li>
Screening &amp; Intro Call (5-10 mins)</li>
<li>Chemistry interview (15-30 minutes)</li>
<li>Technical interview (30-60 minutes)</li>
<li>Technical assessment</li>
<li>Vision-fit interview (60-90 minutes)</li>
<li>Offer extended to successful applicants</li>
</ul>
Benefits
 Role benefits<ul>
<li>Work from anywhere</li>
<li>Unlimited paid sick days</li>
<li>No clocking in/out</li>
<li>ESOP shares</li>
<li>Laptop fund</li>
<li>Fast promotions (like really fast)</li>
<li>Enjoy monthly Pizza Fridays</li>
<li>Learn anything online and expense it on us</li>
<li>Travel for company events and get reimbursed</li>
 </ul>How to gain extra Gooru points<ul>
<li>Demonstrate your entrepreneurial, hustling, and energetic spirit</li>
<li>Prove your ability to take full ownership of your role without the need to be micromanaged</li>
<li>Conduct proper research about AlGooru prior to your interviews with us, we love people who already know about us.</li>
<li>Be extra organized&hellip; like extra&hellip;</li></ul></div>

Customer Support Lead

IKEA Alsulaiman

<div>
 
 
 Company Description
 
 
 
 Come help us create a better everyday life for the many people. That&rsquo;s the IKEA vision. We do that by offering a wide range of home furnishings with good design and function at prices so low that many people will be able to afford them.
 
 
 
 
 
 
 Purpose
 
 
 
 Lead and secure successful end to end execution of customer orders fulfillment &lsquo;shelf to customer&rsquo; by developing efficient and effective means of operational excellence and collaboration with various 3PL.
 
 
 
 
 
 
 Accountabilities
 
 
 <ul>
 <li>
 Lead customer order fulfillment execution end to end by meeting highest standards.
 </li>
 <li>
 Ensure last mile logistics operations meets and exceed the customer expectations.
 </li>
 <li>
 Work with the business and various 3PL to constantly manage standards and deliver to set service level agreements.
 </li>
 <li>
 Contribute in development of process mapping customer order fulfillment journey and lead continuous improvement plans.
 </li>
 <li>
 Active contribution towards ensuring total lowest possible cost for logistics operations.
 </li>
 <li>
 Ensure that overall fulfillment operations is meeting current and future logistics trends.
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Experiences
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or master&rsquo;s degree in supply chain or any related field.
 </li>
 <li>
 5 to 10 years&rsquo; experience in the same role
 </li>
 <li>
 Must have strong communication skills in both Arabic and English.
 </li>
 <li>
 Project planning, prioritizing and administering work
 </li>
 <li>
 Data / Insight driven decision making
 </li>
 </ul>
</div>

Fulfillment Manager

OBJECTIVES RECRUITMENT

Industry: Consumer Goods &ndash; FMCG Location: Jeddah , KSAA leading consumer products company is looking for a National Sales Manager to drive sales growth, expand market share, and strengthen relationships with key customers across the Kingdom. This role combines strategic leadership with hands-on execution, ensuring the business continues to grow in a competitive market.What You&rsquo;ll DoLead Sales Strategy<ul><li>Design and implement sales strategies across all channels and product categories.</li><li>Introduce best practices and initiatives to enhance sales performance.</li><li>Manage the sales team efficiently and coordinate with other departments to achieve goals.</li><li>Quickly respond to market changes and develop contingency plans to meet targets.</li></ul>Plan &amp; Monitor Performance<ul><li>Set annual and quarterly sales targets and monitor progress against them.</li><li>Track performance across regions, products, and channels, making data-driven decisions.</li><li>Collaborate with Supply Chain and Manufacturing to optimize stock levels and ensure availability.</li><li>Support promotional campaigns and sales programs to drive growth.</li></ul>Customer &amp; Market Focus<ul><li>Build lasting relationships with customers across Retail, Wholesale, and Key Accounts.</li><li>Analyze customer feedback and market trends to improve satisfaction and retention.</li><li>Identify new business opportunities and develop strategies to enter untapped markets.</li><li>Work closely with R&amp;D on product development and launches to meet market needs.</li></ul>Lead &amp; Develop the Team<ul><li>Manage and inspire sales teams across the Kingdom.</li><li>Ensure the right people are in the right roles to meet business objectives.</li><li>Provide coaching, training, and recognition to drive engagement and performance.</li></ul>Brand &amp; Marketing Collaboration<ul><li>Support brand strategy execution to ensure consistency across all channels.</li><li>Contribute to marketing plans that enhance product visibility and sales.</li></ul>What We&rsquo;re Looking ForQualifications:<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or a related field (MBA is a plus)</li><li>Relevant sales management certifications are desirable.</li></ul>Experience:<ul><li>Minimum 12 years in sales, with at least 8 years in management.</li><li>Strong FMCG background.</li><li>Proven track record of achieving and exceeding sales targets.</li></ul>Skills &amp; Competencies:<ul><li>Strategic planning and sales execution.</li><li>Leadership and team development.</li><li>Excellent negotiation and relationship management.</li><li>Strong analytical and market insight.</li><li>Commercial awareness and financial acumen.</li></ul>How to ApplyIf you meet the above requirements and are interested in being considered for this opportunity, please submit your CVJob Type: Full-timePay: ﷼35,000.00 - ﷼40,000.00 per monthWork Location: In person

National Sales Manager (Consumer Goods – FMCG)

The Gulf Industrial Group Ltd.

<div>
 
 The Gulf Industrial Group Ltd. is a diversified industrial manufacturing company with operations across the Gulf region. With core businesses in Packaging, Specialty Chemicals, and Food Flavors, we are committed to innovation, operational excellence, and long-term growth. Our mission is simple: to add value in everything we do, every day. We are currently seeking a
 
 Marketing Manager
 
 to lead and execute our marketing strategy, strengthen our brand presence across key markets, and support business growth through effective channel and partner engagement.
 
 
 
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 &bull; Develop and implement comprehensive marketing strategies aligned with business goals
 
 
 &bull; Lead integrated campaigns that drive brand visibility, sales support, and partner engagement
 
 
 &bull; Conduct market research to identify trends, customer needs, and competitive positioning
 
 
 &bull; Collaborate cross-functionally with sales, product, and partner teams to align marketing initiatives
 
 
 &bull; Manage branding, content creation, and digital marketing activities across platforms
 
 
 &bull; Oversee corporate communications, including the management of our presence on professional and social platforms (e.g., LinkedIn and Facebook), ensuring consistent brand voice and strategic messaging
 
 
 &bull; Plan and coordinate industry events, exhibitions, and sponsorship opportunities
 
 
 &bull; Track campaign performance, analyze ROI, and optimize marketing effectiveness
 
 
 
 
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 &bull; Minimum 5 years of marketing experience in B2B environments&mdash;experience in industrial, manufacturing, or related sectors is essential
 
 
 &bull; Bachelor&rsquo;s or Master&rsquo;s degree in Marketing, Business Administration, or a related field
 
 
 &bull; Proficiency in digital marketing tools, CRM systems, and analytics platforms
 
 
 &bull; Excellent communication and stakeholder management skills
 
 
 &bull; Fluent in both Arabic and English
 
 
 &bull; Strategic thinker with the ability to execute hands-on and deliver results
 
</div>

Marketing Manager

Florose

<div>
 
 
 
 Pricing &amp; Revenue Strategy Lead
 
 
 
 
 
 (Flowers &amp; Gifting | E-commerce | Marketplace)
 
 
 
 
 
 Role Summary
 
 
 
 
 Florose is seeking a
 
 Pricing &amp; Revenue Strategy Lead
 
 to design, own, and optimize our end-to-end pricing strategy across flowers, gifts, and accessories. This role will ensure Florose is competitively positioned, operationally sustainable, and profitably scalable, especially during and post-launch.
 
 
 This is a high-impact role working closely with the
 
 CEO, Product, Operations, and Finance
 
 to balance brand positioning, customer acquisition, and unit economics.
 
 
 
 
 
 
 Why This Role Is Critical Now
 
 
 
 Florose operates in a high-trust, high-emotion category where pricing directly affects:
 
 <ul>
 <li>
 Customer perception vs competitors
 </li>
 <li>
 Conversion and repeat purchase
 </li>
 <li>
 Operational feasibility during peak demand
 </li>
 <li>
 Long-term profitability
 </li>
 </ul>
 
 As we prepare for launch and early scale, we need expert ownership of pricing decisions rather than reactive or intuition-based adjustments.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 1. Pricing Strategy &amp; Framework
 
 
 <ul>
 <li>
 Define the overall pricing philosophy (premium, competitive, hybrid)
 </li>
 <li>
 Design pricing structures for:
 </li>
 <li>
 Flowers (ready vs custom)
 </li>
 <li>
 Gifts &amp; accessories
 </li>
 <li>
 Bundles and occasions
 </li>
 <li>
 Set rules for same-day vs next-day pricing
 </li>
 </ul>
 
 
 
 
 
 2. Competitive &amp; Market Analysis
 
 
 <ul>
 <li>
 Analyze competitor pricing
 </li>
 <li>
 Identify price gaps, opportunities, and risks
 </li>
 <li>
 Recommend where Florose should:
 </li>
 <li>
 Match
 </li>
 <li>
 Undercut
 </li>
 <li>
 Premium-price
 </li>
 </ul>
 
 
 
 
 
 3. Unit Economics &amp; Margin Ownership
 
 
 <ul>
 <li>
 Own contribution margin per order Balance:
 </li>
 <li>
 COGS
 </li>
 <li>
 Assembly time
 </li>
 <li>
 Delivery costs
 </li>
 <li>
 Peak-time operational strain
 </li>
 <li>
 Ensure pricing supports on-time delivery and quality
 </li>
 </ul>
 
 
 
 
 
 4. Launch &amp; Early-Stage Optimization
 
 
 <ul>
 <li>
 Support launch pricing strategy
 </li>
 <li>
 Monitor early performance and recommend adjustments
 </li>
 <li>
 Define guardrails for promotions and discounts
 </li>
 <li>
 Avoid race-to-the-bottom pricing while enabling acquisition
 </li>
 </ul>
 
 
 
 
 
 5. Promotions &amp; Experimentation
 
 
 <ul>
 <li>
 Design promo strategies (launch, retention, peak events)
 </li>
 <li>
 Decide when promotions make sense &mdash; and when they don&rsquo;t
 </li>
 <li>
 Partner with Product on pricing experiments (lightweight A/Bs)
 </li>
 </ul>
 
 
 
 
 
 6. Cross-Functional Collaboration Work closely with
 
 
 <ul>
 <li>
 CEO on positioning and strategic decisions
 </li>
 <li>
 Product on conversion and UX implications
 </li>
 <li>
 Operations on feasibility and SLA impact
 </li>
 <li>
 Finance on margins and forecasting
 </li>
 </ul>
 
 
 
 
 
 What Success Looks Like (First 90 Days)
 
 
 <ul>
 <li>
 Clear pricing framework approved by leadership
 </li>
 <li>
 Confident launch pricing aligned with brand and ops
 </li>
 <li>
 Reduced ad-hoc pricing decisions
 </li>
 <li>
 Shared understanding of:
 </li>
 <li>
 Why prices are set the way they are
 </li>
 <li>
 When to adjust vs hold firm
 </li>
 <li>
 Early data-driven recommendations post-launch
 </li>
 </ul>
 
 
 
 
 
 Ideal Background &amp; Experience Required
 
 
 <ul>
 <li>
 7&ndash;10 years experience in pricing, revenue strategy, or commercial analytics
 </li>
 <li>
 Higher degree in accounting
 </li>
 <li>
 Experience in:
 </li>
 <li>
 E-commerce
 </li>
 <li>
 Marketplaces
 </li>
 <li>
 On-demand delivery
 </li>
 <li>
 Retail or consumer brands
 </li>
 <li>
 Strong understanding of:
 </li>
 <li>
 Unit economics
 </li>
 <li>
 Cost-to-serve
 </li>
 <li>
 Demand elasticity
 </li>
 <li>
 Ability to operate in early-stage / fast-moving environments
 </li>
 </ul>
 
 
 
 
 
 Nice to Have Experience in
 
 
 <ul>
 <li>
 Flowers, gifting, or luxury retail
 </li>
 <li>
 MENA markets
 </li>
 <li>
 Experience launching pricing for a new product or market
 </li>
 </ul>
 
 
 
 
 
 Profile We&rsquo;re Looking For This person is
 
 :
 
 <ul>
 <li>
 Analytical but pragmatic
 </li>
 <li>
 Comfortable making decisions with imperfect data
 </li>
 <li>
 Able to balance brand, growth, and operations
 </li>
 <li>
 Trusted advisor to leadership, not just a data provider
 </li>
 </ul>
 
 
 
 
 
 Reporting &amp; Collaboration
 
 
 <ul>
 <li>
 Reports to:
 
 CEO
 
 </li>
 <li>
 Works closely with:
 </li>
 <li>
 Product Manager
 </li>
 <li>
 Operations Lead
 </li>
 <li>
 Finance
 </li>
 </ul>
 
 
 
 
 
 Why Join Florose
 
 
 <ul>
 <li>
 Opportunity to shape pricing from day one
 </li>
 <li>
 High ownership and visibility
 </li>
 <li>
 Direct impact on customer trust and company success
 </li>
 <li>
 Work on a product where pricing truly matters
 </li>
 </ul>
 
 
 
 
 ⁩
 
</div>

Pricing & Revenue Strategy Lead

Saudi Air Navigation Services

<div>
 
 To lead a specific section of the customer relations team, ensuring the effective development and management of customer relationships within the section. This role focuses on providing visibility to the company's value delivery and supporting the development of solutions to meet customer needs, all within set KPIs, budgets, and company policies and procedures.
 
</div>

Customer Relations Section Head

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2>
Do you want to be part of a newly formed organization that is designing and launching new business models across AMET? If so, Amazon Ultra Fast Grocery (UFG) operations is looking for an experienced Operations Lead with a strong record of achieving results. We are looking to hire an Operations Lead to join a team that redefines fast delivery, helps us build and run this new service for our customers, run 3P Store Operations. You will ensure Amazon policies &ndash; including attendance tracking &ndash; are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates&rsquo; performance &ndash; including under the roof/on the road productivity, quality, and safety - as a means for achieving or exceeding Amazon expectations. This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. 
 
Key job responsibilities 
We're seeking a Team lead for UFG UTR operations in KSA. In this role, you will be responsible for: 
 
Managing, on a daily basis, end to end UTR operations for either one large site or a combination of small sites, supervising store operations: 
 
Meeting customer facing metrics, while maintaining operational / quality targets and upholding safety and morale of the team reporting to you. 
 
Driving performance management of your team members. Preparing and implementing training and development plans for the pickers. 
 
Working closely with merchant stakeholders to continuously improve the operations process and attain a sustained level of performance improvement. 
 
Conducting 4M / 5S and Safety GEMBA audits for the stores on a daily basis. 
 
Stand-in for Area Manager.<h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>A Bachelor&rsquo;s degree holder with experience in a customer facing environment, warehousing, logistics or manufacturing. Strong communication skills (written and verbal). Proficiency in MS Excel. Ability travel to different stores within KSA.</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>A self-motivated person with the ability to motivate the associates/team members. Strong execution skills, action oriented, go getter. Resourceful to identify the way to get things done using limited resources. Ability to work under pressure situations. Ability to work in ambiguous situations and to come out with solutions as per the situations faced. Good people management skills. Good analytical and problem solving skills. 1-3 yrs of experience in managing a process and people as a lead. Knowledge of Lean, Six Sigma and Kaizen methodologies would be highly advantageous. Knowledge of SQL would be advantageous.</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Operations Executive, Amazon Now, UFG

Explore 330+ Customer support lead in Jeddah this January. Find roles across top companies and apply now to boost your career.