sales engineer

customer care outbound recovery Jobs in Jeddah

customer care outbound recovery

customer support lead

digital solutions specialist Jobs in Jeddah

digital solutions specialist

digital sales customer service

Bupa

<div><h4 class="jobSectionHeader">Job Description</h4> 
 <div>Support the E-commerce team in handling customer enrollment and onboarding processes 

<ul><li>ensuring smooth order processing and high customer satisfaction across digital channels.</li></ul> 

<ul><li>Handle inbound and outbound customer calls.</li></ul> 

<ul><li>Respond to customer emails in a professional and timely manner.</li></ul> 

<ul><li>Support customers during the enrollment and onboarding journey.</li></ul> 

<ul><li>Process orders accurately in the system.</li></ul> 

<ul><li>Follow up on incomplete applications and pending documents.</li></ul> 

<ul><li>Coordinate with internal teams (CX / Sales) when needed.</li></ul> 

<ul><li>Ensure all customer data is entered correctly and updated.</li></ul> 

<ul><li>Handle customer inquiries, complaints, and escalations.</li></ul> 

<ul><li>Maintain high service quality standards.</li></ul> 


Support daily reporting and basic tracking activities.</div> 

<h4 class="jobSectionHeader">Skills</h4> 
<div><div>Strong communication skills (Arabic &amp; English). 

<ul><li>Basic knowledge of customer service principles.</li></ul> 

<ul><li>Good computer skills (Excel, email handling).</li></ul> 

<ul><li>Detail-oriented and organized.</li></ul> 

<ul><li>Ability to handle multiple tasks.</li></ul></div></div> 

<h4 class="jobSectionHeader">Education</h4>
<div>Business, Marketing, Management, MIS, or related field</div></div>

Digital Sales Customer service

Naffco

Are you a technically savvy sales professional with experience in fire protection solutions? Join NAFFCO and play a key role in delivering life-saving fire fighting systems.
 <div><div>Job Summary: 
We are seeking an enthusiastic, target-driven professional to join our team as a Sales Engineer, specialising in Fire Fighting Systems. This is an excellent opportunity for an ambitious individual with a strong sales background to drive business growth, develop client relationships, and deliver tailored fire protection solutions to a diverse range of clients. The successful candidate will play a pivotal role in expanding our market presence, supporting ongoing projects, and ensuring customer satisfaction in line with industry standards and regulatory requirements. This position is ideal for a results-oriented, organised, and collaborative individual with a passion for technical sales and safety solutions.
<h2 class="jobSectionHeader">
Key Responsibilities &ndash; Sales Account Management, Fire Fighting Systems, and Client Acquisition</h2><ul>
<li>Identify new business opportunities and generate sales leads for fire fighting systems across commercial, industrial, and residential markets.</li>
<li>Develop and maintain strong relationships with key clients, consultants, contractors, and stakeholders to ensure long-term business and customer satisfaction.</li>
<li>Prepare and deliver engaging presentations, proposals, and quotations tailored to client requirements and project specifications.</li>
<li>Lead negotiations and close sales deals, always upholding company standards and compliance with applicable fire protection regulations.</li>
<li>Coordinate with internal departments (engineering, project management, and aftersales) to deliver seamless service and technical support throughout the project lifecycle.</li>
<li>Stay up to date with the latest trends, products, and standards in fire safety and fire fighting systems to offer relevant and compliant solutions to customers.</li>
<li>Prepare accurate records of sales activities, client contacts, pipeline updates, and contract documentation using the company&rsquo;s CRM and reporting tools.</li>
</ul><h3 class="jobSectionHeader">Required Skills &ndash; B2B Sales, Account Management, and Fire Protection Solutions</h3><ul>
<li>Proven experience in B2B sales or account management roles, preferably with exposure to fire fighting systems, fire protection equipment, or related technical solutions.</li>
<li>Excellent communication, negotiation, and interpersonal skills with a strong ability to build rapport across diverse client groups.</li>
<li>Solid technical understanding of fire protection systems, including sprinklers, fire alarms, extinguishers, hydrants, pumps, and suppression systems.</li>
<li>Strong organisational skills with the ability to manage multiple projects, deadlines, and priorities efficiently.</li>
<li>Proficiency in using CRM systems, MS Office Suite (Word, Excel, PowerPoint, Outlook), and digital communication tools.</li>
</ul><h4 class="jobSectionHeader">Qualifications &amp; Experience &ndash; Fire Fighting Systems, Sales, and Customer Relations</h4><ul>
<li>Bachelor&rsquo;s degree in Engineering, Business Administration, Fire Protection, or a related field is preferred.</li>
<li>Minimum of 5 years&rsquo; experience in sales or account management, ideally within the fire safety or building services industry.</li>
<li>Valid driving licence and willingness to travel to client sites as required.</li></ul></div></div>
 <div><div><div><div>Department</div>
<div>Sales Engineering
</div><div>Role</div>
<div>Sales Engineer
</div><div>Locations</div>
<div>Jeddah , KSA
</div><div>Monthly salary</div>
<div>SAR8,000 - SAR10,000</div></div></div></div>

Sales Engineer (Fire Fighting Systems)

Thabt HR Department

We are seeking a results-driven and dynamic Marketing Specialist to support business growth across the UAE by developing and executing effective marketing strategies and digital campaigns. The ideal candidate will have strong analytical skills, creativity, and hands-on experience in digital marketing.Key Responsibilities<ul><li>Plan, develop, and execute marketing campaigns to promote company products and services</li><li>Manage digital marketing channels, including social media, email marketing, and online advertising</li><li>Conduct market research to identify trends, customer needs, and competitive insights</li><li>Analyze campaign performance and prepare detailed marketing reports</li><li>Coordinate closely with sales and management teams to align marketing strategies with business goals</li><li>Create engaging marketing content for both online and offline platforms</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Marketing, Business Administration, or a related field</li><li>Proven experience in marketing (UAE market experience preferred)</li><li>Strong knowledge of digital marketing tools and platforms</li><li>Excellent communication and organizational skills</li><li>Ability to work independently and meet deadlines</li><li>3-5 Years experience in the UAE Market</li></ul>Job Type: Full-timeWork Location: In person

MALE ARABIC Marketing Specialist

Kaffu Salla

<div>We&rsquo;re looking for a Senior E-commerce Growth &amp; Performance Specialist with hands-on experience in online store growth, digital performance, and e-commerce execution.
This role is built for someone who understands how digital marketing impacts store performance - from traffic and campaigns to conversion and sales.
نبحث عن أخصائي أول في نمو وأداء التجارة الإلكترونية لديه خبرة عملية في نمو المتاجر الإلكترونية، الأداء الرقمي، والتنفيذ الفعلي داخل بيئة التجارة الإلكترونية.
هذه الوظيفة مناسبة لشخص يفهم كيف ينعكس التسويق الرقمي على أداء المتجر، من الترافيك والحملات إلى التحويل والمبيعات.
Key Responsibilities المهام الرئيسية<ul><li>
Develop and execute growth-focused digital strategies for online stores. 
تطوير وتنفيذ استراتيجيات رقمية تركز على نمو المتاجر الإلكترونية</li><li>
Monitor store and campaign performance, and identify opportunities to improve traffic, conversion, and sales. 
متابعة أداء المتجر والحملات وتحديد فرص تحسين الزيارات والتحويل والمبيعات</li><li>
Analyze performance data and turn it into practical actions and recommendations. 
تحليل بيانات الأداء وتحويلها إلى توصيات وخطوات عملية قابلة للتنفيذ</li><li>
Plan and support digital campaigns across key channels such as paid media, promotions, and seasonal pushes. 
تخطيط ودعم الحملات الرقمية عبر القنوات الرئيسية مثل الإعلانات الممولة، العروض، والمواسم البيعية
</li><li>Work closely with merchants to improve store readiness, campaign quality, and commercial performance. 
العمل بشكل مباشر مع التاجر لتحسين جاهزية المتجر، جودة الحملات، والأداء التجاري</li><li>
Identify gaps in product visibility, offer positioning, or customer journey that may impact store growth. 
اكتشاف الفجوات في ظهور المنتجات أو تموضع العروض أو رحلة العميل والتي قد تؤثر على نمو المتجر</li></ul> 

Requirements 
<ul><li><ul><li>
3+ years of hands-on experience in e-commerce, performance marketing, or online store growth. 
3 سنوات أو أكثر من الخبرة العملية في التجارة الإلكترونية أو التسويق المبني على الأداء أو نمو المتاجر الإلكترونية</li><li>
Direct experience working with online stores (Salla, Shopify, WooCommerce, or similar platforms). 
خبرة مباشرة في العمل مع متاجر إلكترونية مثل سلة أو شوبيفاي أو ووكومرس أو ما يشابهها
</li><li>Strong understanding of digital performance metrics such as traffic, conversion rate, ROAS, CAC, and sales growth. 
فهم قوي لمؤشرات الأداء الرقمية مثل الزيارات، معدل التحويل، العائد على الإنفاق الإعلاني، تكلفة الاستحواذ، ونمو المبيعات
</li><li>Ability to manage or support performance campaigns with a clear commercial mindset. 
القدرة على إدارة أو دعم الحملات الإعلانية بعقلية تجارية واضحة
</li><li>Comfortable reading data, identifying issues, and proposing actionable solutions. 
القدرة على قراءة البيانات، اكتشاف المشاكل، واقتراح حلول عملية قابلة للتنفيذ
</li><li>Strong ownership, clarity in communication, and genuine interest in e-commerce growth. 
امتلاك حس عالٍ بالمسؤولية، وضوح في التواصل، واهتمام حقيقي بنمو التجارة الإلكترونية
</li></ul></li></ul>Preferred / Nice to Have يفضل وجوده<ul><li><ul><li>
Experience with Salla or similar GCC e-commerce ecosystems 
خبرة سابقة مع سلة أو بيئات التجارة الإلكترونية المشابهة في الخليج
</li><li>Experience supporting store promotions, seasonal campaigns, or product launches 
خبرة في دعم العروض الموسمية أو الحملات البيعية أو إطلاق المنتجات
</li><li>Ability to work across multiple store types or brands 
القدرة على العمل مع أكثر من نوع متجر أو علامة تجارية
</li></ul></li></ul>Important Note ملاحظة مهمة
This role is hired to support Salla merchants through Kaffu Salla and may be matched based on current or future merchant needs. 
هذه الوظيفة يتم التوظيف لها عبر كفو سلة لخدمة تجار سلة، وقد يتم مواءمة المرشح بناءً على احتياج التاجر الحالي أو المستقبلي</div>

Senior E-commerce Growth & Performance Specialist (For Salla Merchants)

Chalhoub Group

<div>Who we are
We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.
To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.
What you'll be doing
At Chalhoub, creativity is a team effort! Working as a Store Manager you are responsible for driving the store business, building a base of loyal VIP customers by recruiting and retaining them, managing the team and ensuring full adherence to the brand&rsquo;s guidelines and store processes.<h5 class="jobSectionHeader">
Key Responsibilities</h5><ul><li>
Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members</li><li>
Define, execute and monitor the store action plan to achieve sales targets and KPIs.</li><li>
Manage the customer database to build strong relationship with customers and create future potential selling opportunities</li><li>
Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team.</li><li>
Think hybrid by leveraging all type of point of sales online and offline.</li><li>
Team Leadership and Development</li><li>
Provide a clear vision to the team about the business and store&rsquo;s vision and key directions</li><li>
Identify, recruit, develop and retain strong talents</li><li>
Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.</li><li>
Act as a coach for the team members and promote growth mindset by leveraging the Group&rsquo;s available learning tools and platforms an constantly monitor the team&rsquo;s development plans and professional growth.</li><li>
Ensure performance improvement plans are discussed and documented in a transparent manner.</li></ul>
Customer Experience<ul><li>
Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital), the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively catering to their needs and preferences, the brand&rsquo;s ecommerce business including different activities, offerings, activations, etc.</li><li>
Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them</li></ul>
Operational Excellence<ul><li>
Ensure all sales and operational policies and procedures are followed and maintained in the store.</li><li>
Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality and no fulfillment action is pending in the store.</li><li>
Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Business Whatsapp, etc.) and ensure the team is well versed with it or overwise trained on it.</li><li>
Ensure all operating standards are followed from stock replenishment to organising displays as per the brand&rsquo;s VM guidelines.</li><li>
Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and escalate any issues or concerns for prompt action.</li><li>
Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours</li></ul>
What you'll need to succeed<ul><li>
5 Years of experince as store Manager in Retail. 
 
</li></ul>What we can offer you 
 
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</div>

Store Manager - JACQUEMUS ( Jawharat Jeddah Mall)

Alnafitha IT

<div>
 
 &ZeroWidthSpace; We support the Kingdom&rsquo;s largest and most complex organizations across all industries in delivering Enterprise Transformation with clear mission to support our customers to grow better not just bigger focusing on efficiency and not just effectiveness.
 
 
 
 
 
 We are currently searching for dedicated, ambitious and self-driven Strategic Account Manager to join our Sales Department playing a critical role in building relationships with our significant clients.
 
 
 
 
 
 This is a senior sales position that needs high commitment, ability to build long term relationship, passionate about technology.
 
 
 
 
 
 The candidate must have an experience in selling and presenting IT solutions at least one of the following domains (Microsoft Infrastructure Services, Unified Communications, IT Service Management Solutions and Consultation, Customer Experience, Data and Analytics).
 
 
 &ZeroWidthSpace;
 
 
 
 
 <ul>
 <li>
 Establishes productive, professional relationships with key personnel in assigned customer accounts.
 </li>
 <li>
 Coordinates the involvement of company personnel, including business development, support, service, marketing, customer success and management resources, in order to meet account performance objectives and customers&rsquo; expectations.
 </li>
 <li>
 Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts.
 </li>
 <li>
 Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
 </li>
 <li>
 Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
 </li>
 <li>
 Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
 </li>
 <li>
 Identify and approach new potential strategic customers.
 </li>
 <li>
 Prepare monthly, quarterly and annual reports and forecasts.
 </li>
 </ul>
 
 
 
 
 
 
 
 Requirements
 
 
 
 
 
 
 
 
 Certification Requirements:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Business Administration equivalent.
 </li>
 <li>
 ITIL Foundation (preferred)
 </li>
 <li>
 Inbound Sales (must)
 </li>
 <li>
 Sales Enablement (must)
 </li>
 </ul>
 
 Skills:
 
 <ul>
 <li>
 Minimum of 7 years&rsquo; experience in &ndash; enterprise sales or related position.
 </li>
 <li>
 Hands on experience with CRM software and Account management systems.
 </li>
 <li>
 Have an experience in selling and presenting IT solutions at least one of the following domains (Microsoft Infrastructure Services, Unified Communications, IT Service Management Solutions and Consultation, Customer Experience, Data and Analytics)
 </li>
 <li>
 Understanding of sales performance metrics.
 </li>
 <li>
 Strong negotiation skills with a problem-solving attitude.
 </li>
 <li>
 Customer-centric and good listener.
 </li>
 <li>
 Ability to contribute consistently and positively in a high-paced, fast-changing, and sometimes unpredictable work environment.
 </li>
 <li>
 Articulate verbal communication, professional business writing and presentation skills
 </li>
 </ul>
 
 Personal Skills (MUST):
 
 <ul>
 <li>
 High sense of responsibility and ownership, acting like owner in what you do.
 </li>
 <li>
 Exceptional communication and presentation skills.
 </li>
 <li>
 Being able to work on your own or in a team.
 </li>
 <li>
 Being able to work to tight deadlines.
 </li>
 <li>
 Ability to maintain composure during stressful situation.
 </li>
 <li>
 Handling many tasks &amp; responsibilities.
 </li>
 <li>
 Fluent in Arabic and English.
 </li>
 </ul>
</div>

Strategic Account Manager - Jeddah

Apparel Group

<div>
 
 Position Objective
 
 
 
 The objective of the Area Sales Manager role is to oversee the operations and financial performance of multiple retail stores within an assigned area for 1 or more assigned brands in a region. This includes driving sales growth, ensuring exceptional customer service, managing and developing store teams, and maintaining compliance with company standards. The role requires strategic market analysis, financial acumen, and effective communication with senior management/Brand teams to optimize store performance, manage inventory, promotion, marketing campaign implementation in stores and achieve business objectives.
 
 
 
 Key Responsibility
 
 
 
 Operations Management
 
 
 <ul>
 <li>
 Oversee the day-to-day operations of multiple fashion retail stores within the assigned area.
 </li>
 <li>
 Ensure all stores operate efficiently and adhere to company standards, including opening and closing procedures.
 </li>
 <li>
 Delegate tasks, assign responsibilities to store managers, and monitor progress.
 </li>
 <li>
 Adhere and enforce Company SOPs, Policies, and procedures, and loss prevention audit guidelines in all the assigned stores. Also, create measures to ensure compliance by all employees.
 </li>
 <li>
 Interpret and make decisions on operations and visual standards based on store and client needs.
 </li>
 <li>
 Single point contact with Brand Teams to implement business/marketing and other strategy elements in the stores uniformly
 
 
 </li>
 </ul>
 Financial Management
 
 
 <ul>
 <li>
 Monitor and analyze sales data, key performance indicators (Units per transaction, Average transaction value, sales per month, sales per square foot, sales turnover, shrinkage control, increase in conversion percentage), and overall financial performance, especially P&amp;L and EBITDA, to identify areas for improvement.
 </li>
 <li>
 Analyze financial reports and make data-driven decisions to improve efficiency and profitability.
 </li>
 <li>
 Monitor and manage budgets, expenses, and financial performance for each store.
 </li>
 <li>
 Implement cost-saving initiatives to enhance profitability while maintaining quality.
 
 
 </li>
 </ul>
 Customer Experience
 
 
 <ul>
 <li>
 Ensure exceptional customer service by coaching and setting service standards for the team at all the stores.
 </li>
 <li>
 Conduct regular store visits to assess customer service quality and address any issues immediately.
 </li>
 <li>
 Collaborate with store managers to implement customer feedback and improve the shopping experience.
 
 
 </li>
 </ul>
 Market Analysis &amp; Strategy
 
 
 <ul>
 <li>
 Utilize market insights to identify opportunities for growth and adapt strategies accordingly.
 </li>
 <li>
 Stay informed about market trends, consumer behavior, and competitor activities.
 </li>
 <li>
 Develop and execute area-specific marketing and sales strategies to drive footfall and revenue.
 
 
 </li>
 </ul>
 Communication &amp; Reporting
 
 
 <ul>
 <li>
 Regularly communicate with senior management to provide updates on store performance and area-wide initiatives.
 </li>
 <li>
 Communicate business drivers, merchandise and quality issues, and other related information to the Retail Operations Manager, Retail Buying Team, and Corporate Office as required.
 </li>
 <li>
 Prepare detailed reports on area performance, including successes, challenges, and opportunities for growth.
 
 
 </li>
 </ul>
 Staff Management &amp; Development
 
 
 <ul>
 <li>
 Recruit and train the staff on sales techniques, customer service, teamwork, and other etiquettes as per the company and brand requirements.
 </li>
 <li>
 Evaluate the performance of the employees annually and promote open lines of communication through coaching and motivation.
 </li>
 <li>
 Responsible for assessing additional training needs required for optimal performance within the store.
 </li>
 <li>
 Foster a positive work environment that encourages teamwork, innovation, and growth.
 </li>
 <li>
 Develop succession plans to ensure a pipeline of qualified candidates for key positions within the area.
 
 
 </li>
 </ul>
 
 Desired Experience
 
 
 
 The ideal candidate should have 5-7 years of experience in retail management, with at least 2-3 years in a multi-store management role, such as an Area or District Manager. Proven track record of successfully overseeing multiple retail stores, particularly in the fashion or related industries.
</div>

Area Sales Manager

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