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customer care representative

customer care specialist

IFM Facilities Management LLC

Role Overview:Based in Abu Dhabi, the Customer Care Specialist will handle inbound and outbound calls from iFM&rsquo;s clients, addressing issues related to hard and soft services. The role involves logging and resolving service requests, updating records, and coordinating with operations teams to ensure timely and effective resolution, while maintaining a high level of customer satisfaction.Key Responsibilities:<ul><li>Manage a high volume of inbound and outbound calls professionally and efficiently</li><li>Log customer requests and complaints, troubleshoot issues, and follow up until resolution</li><li>Provide clear, solution-oriented responses and escalate inquiries as needed</li><li>Update customer records and reissue tasks when required</li><li>Promote company updates via social media channels (LinkedIn, Facebook, Instagram)</li></ul>Qualifications &amp; Experience:<ul><li>Diploma/Degree in any field</li><li>Strong communication skills in English (Arabic proficiency preferred)</li><li>Minimum 2 years of experience working in Call Center ERP / CAFM system</li><li>Experience in FM or Property Management is a plus</li><li>Social media awareness and customer-first mindset</li></ul>If interested, please send your updated profile to: careers@ifmuae.netJob Type: Full-timePay: AED4,000.00 - AED5,000.00 per monthApplication Question(s):<ul><li>Salary expectations (AED)</li><li>Notice period (months)</li><li>Current salary (AED)</li><li>Which ERP system have you used?</li></ul>Experience:<ul><li>Call Centre: 2 years (Required)</li><li>in Facilities Management / Property Management: 2 years (Required)</li></ul>Location:<ul><li>Abu Dhabi (Required)</li></ul>

Customer Care Specialist

NCC Holding

<div>
 
 
 Job Summary
 
 
 
 The Customer Care Representative is responsible for providing exceptional customer service by handling inquiries, resolving complaints, and ensuring customer satisfaction through prompt and professional communication. This role involves interacting with customers via phone, email, chat, or in person to support their needs and represent the company positively.
 
 
 
 
 
 
 Job Description
 
 
 <ul>
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 Monitoring all sales team activities, products movement, client payment performance, and distribution. Gathering all feedback data regard clients' status, trading market, competitors' status, and competitors' products in order to take the right action at the right time. Authorizing regional sales invoices and credit facilities.
 </li>
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 Liaison effectively with other members of the service internally and externally to ensure excellence in services offered and harmony in team activities. Confer with management &amp; staff coordinating customer care activities.
 </li>
 <li>
 Analyse customer care related information &amp; evaluate the results to choose the best resolutions &amp; alternatives to customer care challenges, &amp; to identify opportunities to improve customer care.
 </li>
 <li>
 Answers and directs incoming telephone calls. Communicates with staff, clients, and suppliers to provide guidance and information.
 </li>
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 Ensure Job Function is carried out according to S C &amp; Company Policies &amp; Procedures of NCC GC IMS.
 </li>
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 Collaborate &amp; communicate knowledge (e.g. market information, customer insights, trends etc.) across the business.
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 Operating ERP system of B-Lite software..
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 Operate in a safe and environmentally friendly way to protect guests&rsquo; and employees&rsquo; health and safety, as well as protect and conserve the environment.
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 Comply to Slim&rsquo;n Lite environmental, health and safety and procedures.
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 Sterilizing equipment and ensuring cleanliness and tidiness throughout the shift.
 </li>
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 Accompanying guests to and from treatment rooms.
 </li>
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 Head responsibility to clean and maintain massage rooms and refilling supplies
 </li>
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 Provide a comfortable plus relaxing spa experience to all clients.
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 Observe high standards of personal hygiene.
 </li>
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 Excellent analytical and technical skills. Ability to determine the specifications and standards for business reporting and maintaining data integrity.
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 Ability to analyze data and information available in CRM to interpret the customer requirement to serve and quote them in the best prices and services.
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 Ensuring a &lsquo;customer focussed&rsquo; approach is implemented in own area. Systematically analyses customer information. | Understands and keeps up to date on wider issues at local and national level that may have an impact on the service provided. | Is proactive, benchmarks, best practice, seeks service improvement. | Ensures systems are in place to communicate relevant information to others either within own division/department/team or to committees/groups, or to colleagues. | Manages the process of reviewing policies and procedures to improve satisfaction with the service provided within the scope of own department or project. | Ensures the development and implementation of agreed customer improvement plans.
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 Shares resources in order to serve customers effectively and efficiently. |Bases strategic planning on customer feedback and projected needs. |Breaks barriers which impede good service delivery. |Establishes a customer-oriented culture and promotes hiring of persons who fit that culture. |Establishes and implements a customer-and market-focused business strategy for a major organization, resulting in measurable improvements in customer satisfaction.
 </li>
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 Ability to communicate the decision and initiate action within an appropriate timeframe. | Where group action is required, establishes clear next steps, milestones, ownership and accountabilities.
 </li>
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 Able to provide integrated solutions to clients&rsquo; financial requirements. Able to guide and instruct others in solution design, development, packaging and pricing considerations.
 </li>
 <li>
 Communicates persuasively and confidently both to external and internal groups. | Plays a representational role. | Presents succinct, well balanced information written and oral, with clear outcomes. | Encourages a positive environment for constructive challenge and feedback. | Creates an environment where people are encouraged to communicate openly. | Shares relevant information concerning strategic / long term plans with colleagues/own team. | Develops proposals and reports in a style and language necessary to guide, inform, and/or persuade in line with NCC protocol.
 </li>
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 Ability to manage and track income and expenses through conscious decision-making about the allocation of cost such that expenditures do not exceed the income or defined parameters.
 </li>
 <li>
 Actively seeks out opportunities to learn and develop. | Actively promotes learning and development in others. | Proactively keeps up to date with own knowledge / learning by reading, and attending seminars/ conferences. | Empowers individuals and/or colleagues by appropriately delegating work which challenges them and provides stretching but realistic targets. | Provides regular informal constructive feedback on performance. | Innovative in facilitating learning opportunities. | Actively provides coaching, training and mentoring to individuals.
 </li>
 <li>
 Ability to make everyone feel one despite who they are and what they do for the business in the workplace, considering all are equally important.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 High school diploma or equivalent.
 </li>
 </ul>
 
 
 Experience:
 
 
 <ul>
 <li>
 1&ndash;2 years in a customer service or related role (experience in similar industry is a plus).
 </li>
 </ul>
 
 
 Skills:
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills.
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 <li>
 Strong problem-solving abilities and attention to detail.
 </li>
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 Ability to multitask in a fast-paced environment.
 </li>
 <li>
 Proficiency in CRM systems and Microsoft Office Suite.
 </li>
 <li>
 Patience, empathy and a customer-first mindset.
 </li>
 </ul>
 
 
 
 
 
 Working Hours:
 
 
 
 Full-time &ndash; 6 days/week (as per company schedule).
 
 
 
 
 
 
 Pay range and compensation package
 
 : Competitive salary based on experience.
 
 
 
 
 
 
 Equal Opportunity Statement
 
 :
 
 
 Blite is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.
 
 
 
</div>

Customer Care Representative

Confidential Careers

<div>
 
 We are seeking a dedicated, empathetic, and customer-focused
 
 Customer Care Executive (With Family Book)
 
 to join our team. In this role, you will be the voice of our brand&mdash;providing exceptional service and support to our clients and customers across various communication channels. The ideal candidate has a passion for helping others, thrives in a fast-paced environment, and is committed to delivering solutions with a smile.
 
 
 
 
 
 As a Customer Care Executive, you will handle inquiries, resolve complaints, and ensure every customer interaction is a positive one. You&rsquo;ll also have the opportunity to build relationships and contribute directly to customer satisfaction and retention.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Respond promptly to customer inquiries via phone, email, live chat, or in person
 </li>
 <li>
 Provide accurate, valid, and complete information by using the right tools and resources
 </li>
 <li>
 Handle customer concerns and complaints with empathy, professionalism, and efficiency
 </li>
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 Follow up on customer interactions to ensure satisfaction and resolution
 </li>
 <li>
 Maintain records of customer interactions, transactions, feedback, and actions taken
 </li>
 <li>
 Collaborate with internal departments to find solutions and improve customer service processes
 </li>
 <li>
 Identify and escalate priority issues to the appropriate channels
 </li>
 <li>
 Continuously strive to improve service quality and customer experience
 </li>
 <li>
 Stay updated on company products, services, promotions, and procedures
 </li>
 <li>
 Meet individual and team performance goals for service level, quality, and productivity
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor degree in communications, business, or related field
 </li>
 <li>
 2 to 4 years of experience in customer service or client support role
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Strong problem-solving skills with a solution-oriented approach
 </li>
 <li>
 Patience and ability to handle difficult or emotional customers with professionalism
 </li>
 <li>
 Strong multitasking, time management, and organizational abilities
 </li>
 <li>
 Proficiency in using customer service software, CRMs, and Microsoft Office
 </li>
 <li>
 Ability to work independently and as part of a team in a dynamic environment
 </li>
 <li>
 Positive attitude, willingness to learn, and a customer-first mindset
 </li>
 </ul>
 
 
</div>

Customer Care Executive

NMC Health plc

<div>The role involves delivering professional, ethical, and high-quality clinical care, managing clinical risks, ensuring compliance with governance standards, and maintaining accurate medical records. It also emphasizes continuous professional development and maintaining integrity in providing ethical, responsible clinical services</div>
 <div><ul><li>Provide a comprehensive professional and ethical quality clinical services to patients in an effective and efficient manner.
</li><li>Monitor and manage clinical risks associated with direct patient care.
</li><li>Ensure compliance with clinical governance and quality management standards.
</li><li>Maintain accurate medical records.
</li><li>Ensure excellence in medical practice is maintained by focusing on continuous professional development of self and others.
</li><li>Maintain integrity in professional services by executing clinical services in an ethical and responsible manner.
</li><li>Performs the professional duties of a pediatric critical care doctor
</li><li>To perform his duties on the Pediatric Intensive Care Unit and provide support for very sick children across the hospital in-patient setting, namely the Emergency Department, Operating rooms and the Pediatric Ward
</li><li>Performs general or special examinations and other procedures covering the full scope of the field of pediatric critical care. Orders laboratory examinations and x-rays, determines diagnosis, prescribes nursing and dietary
</li><li>care necessary, orders or applies such preventive measures as required, provides life-saving intervention relating to airway, breathing and circulatory support of the critically ill child
</li><li>Serves as pediatric consultant to in-patient services relating to children such as pediatrics&rsquo;, pediatric surgery and the emergency room
</li><li>Provides in-patient care to the children up to the age of 18 years
</li><li>Serves as a specialist in pediatric intensive care providing consultative services to the other Medical specializations
</li><li>Provides technical assistance to pediatric patients, such as airway, breathing and circulatory support
</li><li>Reviews journals, texts or periodicals in order to keep current on latest techniques, procedures, drugs and therapy
</li><li>Participates in scheduled in-service training programs and in the regular Physicians' Conference
</li><li>Provides on-call coverage for children on the pediatric intensive care unit
</li><li>Performs other miscellaneous related duties as requested
</li><li>Ensures, Performs, Responsible for hospitalized patients whose condition requires medical care at the specialty level and or artificial airway, ventilator and circulatory support
</li><li>Day-to-day care for all children on requiring Critical Care
</li><li>To evaluate, resuscitate and manage critically ill children including those with vital organ and system failures
</li><li>To use organ support and replacement systems
</li><li>Should have expertise in cardiopulmonary resuscitation, airway management, invasive monitoring, renal therapy and mechanical ventilation as per that which is routine for pediatric critical care practice
</li><li>To anticipate, assess and define problems in the critically ill child, diagnose and implement a management plan &ndash; within the acceptable time frame and according to principles of multidisciplinary care
</li><li>To communicate effectively and establish and foster relationships with internal and external clients
</li><li>Be compassionate, self-motivated and the ability to work under pressure for hours that is stipulated per contract
</li><li>Need to manage the process of end of life care as per hospital policies
</li><li>When on-call, the specialist should be available for consultations as requested by doctors in other departments, in the intensive care areas, ER, and other critical care services
</li><li>On duty you should give consultations, on children, as requested by doctors in other departments, in the intensive care areas, ER, and other critical care services
</li><li>Will serve as a major contributor to in-service training activities of the new and existing employees
</li><li>Works under the general professional supervision of the Head of the Department.
</li><li>Performs professional duties of a pediatric intensivist in adherence to the approved Privileges maintained by the Critical Care department for individual intensivist. Privileges may differ between individual specialist pediatric intensivist&rsquo;s, depending on the efficiency, experience, expertise and skills of the particular individual.
</li><li>Participates in the reading of EKG&rsquo;s (Electro cardio Gram) for pediatric critical care patients in collaboration with Pediatric Cardiologists
</li><li>Participates in mortality/morbidity review; Quality Assurance and peer reviews
</li><li>As is possible, participates in the weekly/ monthly Departmental meeting/ training and participates actively in various committee meetings as designated such as the ER, Infection Control, PICU and CPR
</li><li>Reviews journals, texts or periodicals in order to update latest techniques, procedures, drugs and therapy
</li><li>Provides on-call emergency coverage for PICU and Emergency patients
</li><li>Occupational Safety and Health Management Systems
</li><li>Comply with reasonable OSH instructions, policies and safe working procedures
</li><li>Use of appropriate personal protective equipment and safety systems.
</li><li>Be familiar with emergency and evacuation procedures
</li><li>Not willfully or recklessly endanger anyone&rsquo;s health and safety
</li><li>Assist with the preparation of risk assessments
</li><li>Report OSH Hazards, incidents, Near misses and issues
</li><li>Reduce, Reuse, Recycling of waste as much as possible
</li><li>Attend all OSH Trainings, awareness programs and mock drills.
</li><li>Participates in the OSHMS audits, inspections, ensuring standards are maintained
</li><li>Prevention and Control of Infection (PCI):
</li><li>PCI is everyone&rsquo;s responsibility. All staff are required to read and implement the NMC PCI Policy and Strategy in an effort to maintain the highest possible standards of cleanliness at all times, thus reducing the risk of infection in patients, staff and visitors.
</li><li>The strictest hand hygiene, 5 moments of hand hygiene, bare below the elbows and environmental care, will be expected of all staff, including the post holder, at all times</li></ul></div>
 <div>At least 3 - 5 years&rsquo; post qualification experience at Specialist level (independent of country)
At least 1 year Specialist level experience from a Tier 1 country as specified by the UAE healthcare regulator.
Basic medical degree and completion of a specialty qualification/education programme (fellowship/diploma) recognised by the relevant UAE healthcare authority.
Certification and registration in a speciality recognised by relevant UAE healthcare authority. Active and valid life support certification (e.g. BLS, ACLS, PALS, ATLS, NRP)
Eligibility for relevant healthcare authority registration e.g. Membership from Royal College / Arab Board Certification / MS / DM / MPhil or an equivalent recognised by relevant healthcare authority in UAE</div>

Specialist - Pediatrics Intensive Care

Medconsulthq

Full Time Abu Dhabi Monthly Salary/Package : Consultant: 80,000- 90,000 AED Specialist: 45,000- 50,000 AED Overview We are currently seeking a talented and experienced Critical Care Consultant/Specialist to join our client's team at their reputable hospital in Abu Dhabi.The hospital is committed & dedicated to providing exceptional medical care and innovative treatments and pride themselves on delivering personalized care and achieving outstanding results for their patients, with their state-of-the-art facilities and a team of highly skilled professionals. What's on Offer <ul><li>Competitive salary package commensurate with experience and qualifications.</li><li>Opportunity to work in a leading clinic with cutting-edge technology and facilities.</li><li>Supportive work environment with a focus on professional development and continuous learning.</li><li>Tax Free Salary</li><li>45 days of annual leave per year (Includes public holidays)</li><li>Sick Pay</li><li>Free malpractice insurance</li><li>Travel allowance</li><li>Private health cover</li><li>Return paid flights</li><li>End of year additional 1 month salary (Gratuity) as per labour law</li></ul>If you are a looking for an exciting new job opportunity & lifestyle in one of the safest cities, with all year-round sunshine, incredible shopping and amazing beaches. Look no further & apply today.Full Time Abu Dhabi Monthly Salary/Package : 80,000AED - 100,000AEDFull Time Saudi Arabia Monthly Salary/Package : 70,000AED- 90,000AED<img src="https://www.jobg8.com/Tracking.aspx?oz7KrmCIbPSFPLPny9x5QqKXLTsSiHkOe" width="0" height="0" />

Critical Care Specialist/Consultant

AL ZAABI GROUP

We are looking for a DOH-licensed Urologist (Specialist or Consultant level) with proven experience in diagnosing and treating urological conditions. The ideal candidate must be an Arabic speaker with strong patient communication skills and a commitment to providing high-quality, ethical medical care within a cosmetic or general medical centre setting.Key Responsibilities<ul><li>Diagnose, treat, and manage diseases of the urinary tract and male reproductive system.</li><li>Perform clinical examinations, diagnostic imaging, and laboratory test evaluations.</li><li>Conduct minor and major surgical or endoscopic urological procedures.</li><li>Provide pre- and post-operative patient management.</li><li>Collaborate with multidisciplinary medical teams to ensure comprehensive patient care.</li><li>Maintain accurate and up-to-date patient documentation in compliance with DOH regulations.</li><li>Educate patients on preventive measures, treatments, and aftercare.</li><li>Participate in departmental meetings, case discussions, and continuous professional development.</li></ul>Qualifications &amp; Requirements<ul><li>Valid DOH/HAAD licence (mandatory).</li><li>Medical degree with specialization in Urology (Specialist or Consultant).</li><li>Minimum 3&ndash;5 years of relevant experience in a reputed hospital or clinic in the UAE.</li><li>Fluency in Arabic and English (mandatory).</li><li>Excellent diagnostic, surgical, and communication skills.</li><li>Compassionate and patient-focused approach with high ethical standards.</li></ul>Job Type: Full-timePay: AED40,000.00 - AED55,000.00 per month

Urologist Specialist

Universal speciality medical center

We are looking for Family Medicine Specialist in our clinic with Eligibility Letter or HAAD license (Required).Key Responsibilities:<ul><li>Deliver primary care services, including diagnosis, treatment, and management of acute and chronic conditions.</li><li>Conduct routine check-ups, screenings, and immunizations.</li><li>Foster strong doctor-patient relationships to ensure continuity of care.</li><li>Develop individualized care plans based on patient needs.</li><li>Collaborate with other healthcare professionals to ensure holistic patient care.</li><li>Stay updated with advancements in family medicine and participate in continuing education.</li></ul>Qualifications:<ul><li>A Medical Degree with specialization in Family Medicine.</li><li>Valid Eligibility Letter Or HAAD License (Required).</li><li>Proven experience in a clinical setting.</li><li>Strong communication, interpersonal, and decision-making skills.</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>What Is Your Visa Status?</li></ul>Experience:<ul><li>Minimum UAE: 2 years (Required)</li></ul>License/Certification:<ul><li>Eligibility Letter (Required)</li></ul>

Family Medicine Specialist

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