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customer care specialist

Arouse Amour LLC

<p>Arouse Amour LLC is a lifestyle and wellness company based in Doha, Qatar, dedicated to delivering exceptional customer experiences and premium services. We pride ourselves on combining quality offerings with outstanding support to build lasting client relationships.</p><p>Position Overview</p><p>We are seeking a professional and empathetic <b>Customer Support Specialist</b> to manage client inquiries, resolve issues, and ensure seamless service delivery. This role requires excellent communication skills, problem-solving ability, and a strong commitment to customer satisfaction. The Customer Support Specialist will act as the first point of contact, ensuring clients receive timely and effective assistance.</p><p>Key Responsibilities</p><ul><li>Respond to customer inquiries via phone, email, and digital platforms.</li><li>Provide accurate information about products, services, and promotions.</li><li>Resolve customer complaints and escalate complex issues when necessary.</li><li>Maintain detailed records of customer interactions and feedback.</li><li>Collaborate with sales, operations, and technical teams to ensure smooth service delivery.</li><li>Assist in developing and improving customer support processes.</li><li>Build strong client relationships to enhance loyalty and retention.</li></ul><p>Qualifications</p><ul><li>Bachelor&rsquo;s degree in Business Administration, Communications, or related field.</li><li>2&ndash;5 years of experience in customer service or support roles.</li><li>Strong communication and interpersonal skills.</li><li>Proficiency in CRM systems and Microsoft Office tools.</li><li>Ability to multitask and manage priorities in fast-paced environments.</li><li>Problem-solving mindset with attention to detail.</li><li>Fluency in English; Arabic proficiency is an advantage.</li></ul><p>What We Offer</p><ul><li>Competitive salary and performance-based incentives.</li><li>Opportunity to grow within a dynamic lifestyle and wellness company.</li><li>Exposure to diverse customer service experiences and client portfolios.</li><li>A collaborative, supportive, and growth-oriented environment.</li></ul><p>How to Apply</p><p>Interested applicants may send their <b>CV and cover letter via Indeed or directly to Arouse Amour LLC&rsquo;s recruitment team in Doha, Qatar</b>, highlighting their customer support expertise, achievements, and vision for enhancing client satisfaction.</p><p>Pay: Up to QAR630,000.00 per year</p><p>Work Location: In person</p>

Customer Support Specialist

AL Rawabi group of companies

<p><b>Job Title:</b> Customer Care Executive</p><p>The Customer Care Executive is responsible for handling customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction through professional and timely support.</p><p><b>Key Responsibilities</b></p><ul><li>Handle incoming calls, WhatsApp messages, emails, and walk-in customer queries.</li><li>Provide accurate information about products, services, promotions, and policies.</li><li>Resolve customer complaints efficiently and escalate complex issues when required.</li><li>Maintain proper records of customer interactions and follow up on pending cases.</li><li>Coordinate with sales, operations, and warehouse teams to resolve customer issues.</li><li>Process returns, exchanges, and service requests as per company policy.</li><li>Maintain a positive, empathetic, and professional attitude toward customers.</li><li>Meet service KPIs such as response time, resolution time, and customer satisfaction.</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree or Diploma (preferred).</li><li>1&ndash;2 years of experience in customer service or call center (retail experience preferred).</li><li>Strong communication and interpersonal skills.</li><li>Ability to handle difficult customers professionally.</li><li>Basic computer knowledge (MS Office, CRM systems).</li><li>Ability to work in shifts if required.</li></ul><p><b>Key Skills</b></p><ul><li>Communication &amp; Listening</li><li>Problem Solving</li><li>Patience &amp; Empathy</li><li>Time Management</li><li>Team Coordination</li></ul><p>Job Types: Full-time, Permanent</p><p>Experience:</p><ul><li>Customer service: 1 year (Required)</li></ul><p>Language:</p><ul><li>Bangla (Required)</li></ul><p>Location:</p><ul><li>Doha (Required)</li></ul><p>Work Location: In person</p>

Customer care executive

ILHSAC Support

<p>Job Opportunity: Customer Care Lead</p><p><b>Location:</b> Doha, Qatar<br/><b>Company:</b> ILHSAC Support</p><p>About Us</p><p>ILHSAC Support is a service-focused organization based in Doha, dedicated to providing exceptional customer care solutions across industries. We pride ourselves on delivering reliable, empathetic, and efficient support that strengthens client relationships and enhances customer satisfaction. As we grow, we are seeking a dynamic <b>Customer Care Lead</b> to oversee our support operations and drive service excellence.</p><p>Role Overview</p><p>The <b>Customer Care Lead</b> will be responsible for managing the customer care team, ensuring high-quality service delivery, and implementing strategies to improve customer satisfaction. This role requires leadership, communication skills, and a customer-first mindset.</p><p>Key Responsibilities</p><ul><li>Supervise and mentor the customer care team to deliver outstanding support.</li><li>Oversee daily operations of customer service channels (phone, email, chat, social media).</li><li>Handle escalated customer issues and ensure timely resolution.</li><li>Develop and implement customer care policies, procedures, and performance metrics.</li><li>Collaborate with other departments to improve service processes and customer experience.</li><li>Monitor customer feedback and provide actionable insights to management.</li><li>Train staff on communication, empathy, and problem-solving techniques.</li><li>Prepare reports on customer care performance and recommend improvements.</li></ul><p>Qualifications</p><ul><li>Bachelor&rsquo;s degree in Business Administration, Communications, or related field.</li><li>4&ndash;7 years of experience in customer service, with at least 2 years in a supervisory role.</li><li>Strong knowledge of customer care practices, CRM systems, and support tools.</li><li>Excellent leadership, communication, and interpersonal skills.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Customer-focused mindset with a commitment to service excellence.</li><li>Fluency in English; Arabic is a plus.</li></ul><p>Why Join Us?</p><ul><li>Lead customer care operations for a growing support organization in Doha.</li><li>Play a key role in enhancing ILHSAC Support&rsquo;s customer experience.</li><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and career advancement.</li><li>Supportive, collaborative, and service-driven work culture.</li></ul><p>Pay: Up to QAR19,500.00 per month</p><p>Work Location: In person</p>

Customer Care Lead

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Officer VIP &amp; Premium Care
</div></div><div><div>Ref #
</div><div>231530
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Customer Service
</div></div><div><div><ul><li>Closing date: 12-Mar-2026</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><div><b>About the Role:</b><br>
We are currently recruiting for Officer VIP &amp; Premium Care, within Ground Services - QR Corporate Customer Care in Doha.<br>
<br>
In this role, you will be responsible for managing and resolving feedback from VIP and Premium customers to ensure exceptional service and satisfaction. This includes handling all Customer Care issues for First, Business, Platinum, and Gold passengers, analyzing feedback, leading investigations, determining appropriate resolutions, and preparing compensation proposals for management approval. The role ensures that every case is managed efficiently, professionally, and in line with company standards..<br>
<br>
<b>Key Accountabilities:</b><br>
<ul><li>Responsible for processing and responding to customer feedback mainly VIP and Premium customers via various communication channels.</li><li>Liaise with functional departments at Head Office and Outstations to gather information and carryout background investigations about customer feedback and complaints to ensure resolution.</li><li>Prepare and seek approvals on final responses before submitting it to the customers on feedback resolutions using appropriate templates.</li><li>Apply knowledge and understanding of mandated aviation industry regulations and legal requirements in the complaints management resolution process to ensure compliance.</li><li>Work as per SLA with qualitative and quantitative KPIs for customer feedback case management to ensure cases are properly analyzed, categorized and closed.</li><li>Proactively identify to management trends of customer complaints and root causes to ensure timely corrective measures are taken.</li><li>Act as a final approver for case resolutions that do not include compensations.</li><li>Contribute to the case investigations for GCEO/CCO cases as and when required.</li><li>Provide subject matter expertise to other departments about customer feedback management.</li><li>Play an important role in the continuous improvement initiatives for the company by highlighting recurring causes of service failures and participate in ongoing forums to optimize the Customer Experience.</li></ul><br>
<b>
Be part of an extraordinary story</b><br>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.</div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><div><b>Qualifications:</b><br>
Bachelor&rsquo;s degree with at least 3 years of relevant experience, or a diploma with a minimum of 4 years of related experience. Travel industry experience is essential for this role.<br>
<br>
<b>Job Specific Skills</b><br>
Essential<br>
<ul><li>Proven ability to work under pressure.</li><li>Excellent Communication Skills (verbal and written English).</li><li>Excellent MS Office Skills.</li></ul><b>
Preferred</b><br>
<ul><li>Ability to work with minimal instructions.</li></ul><br>
<b>
About Qatar Airways Group</b><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</div><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=231530</div></div></div></div></div></div></div></div>

Officer VIP & Premium Care

Qatar National Bank

<div>Job Purpose Summary<p><br>
The incumbent is mainly responsible assisting the Manager Card Center Customer Service to achieve the set objective and to provide efficient, friendly and quality service to cardholders and merchants. The incumbent will also ensure to educate the cardholders &amp; merchants the use of latest technologies (viz. chip card, contactless, mobile payments).</p>
Essential Duties &amp; Responsibilities by Dimensions<p><b><br>
A. Shareholder &amp; Financial:</b></p><ul><li>Act as a problem solver for cardholder and merchant by liaising the activities between branches and operations.</li><li>Assist the Manager in providing training to customer service representatives of branches at regular intervals to enforce procedural requirements which in turn increase customer satisfaction.</li><li>Provide training to Customer Care Centre, Branches and DSA's.</li><li>Recommend change in card processing process to improve customer services, reduce customer complaints and increase satisfaction level.</li><li>Implements KPI's and best practices for Senior Associate, Card Center Customer Service</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent.</li></ul><p></p><p><b>
B. Customer (Internal &amp; External):</b></p><ul><li>Responsible for sensitizing the department to the needs of the customer and lead the customer focus initiative in the entire department.
</li><li>Negotiate and finalize Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turnaround time which will also help increase external customer satisfaction.</li><li>Enhance relationships with VISA and MasterCard and other brand affiliates (including alliance partners for reward programs).</li><li>To assist customers in all their queries on Bank's product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul><p></p><p><b>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li>Responsible for resolving all customer queries related to card issuing or acquiring business.</li><li>Avoid delay in responding to customers' requests/call</li><li>Carry out mystery shopping on competitor card products.</li><li>Update comparative pricing structure for all Banks issuing cards in Qatar.</li><li>Making sure that credit cardholders statements are delivered on time.</li><li>Resolve the queries related to non-receipt of card statements.</li><li>Ensure that timely delivery of e-statements for cardholders.</li><li>Ensure that every cardholder receives SMS service.
</li><li>Compile and present relevant MIS on periodic basis for the Head of Cards, GM Retail Banking and the Group's executive management.</li><li>Conduct reviews of the various card products in use at periodic intervals and provide a feedback on their performance to the Head of Cards.</li><li>Monitor and manage the day-to-day relationships with external Direct Sales Agents (DSAs).
</li><li>Hold meetings with direct reports and assess their performance/ address their concerns as well as the Department's overall performance on a regular basis.</li></ul><p>
- Lead the benchmarking process to determine the Group's standing vis-&agrave;-vis its competitors and give the Group a competitive edge in the credit cards business.
</p><ul><li>Handle queries regarding requests for new/ renewed cards not yet issued received from branches/ other units or directly from the customers.</li><li>Ensure consistent delivery of customer satisfaction and problem resolution, either directly by card center staff of through liaison with other departments.</li><li>Monitor performance against the agreed TAT as specified in internal SLAs
</li></ul><p></p><p><b>D. Learning &amp; Knowledge:</b></p><ul><li>Possess working knowledge of branch customer service to carry out duties and responsibilities.</li><li>Identify related areas for professional development of self.</li><li>Proactively identify areas for professional development of self and undertake development activities.</li><li>Seek out opportunities to remain current with all developments in professional field.</li></ul>
Education and Experience Requirements<ul><li><br>
College Diploma</li><li>OR Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),</li><li>At least 2 years of relevant experience, preferably within a highly rated international bank.</li></ul><p></p>
Required Special Skills<ul><li><br>
Excellent oral and written communication skills (including report writing) in English and Arabic.</li><li>Good interpersonal and presentation skills.</li><li>Understanding of the relevant laws, regulations, and practices.</li><li>Ability to make decisions and follow through with initiatives.</li><li>Personal integrity and self-management.</li><li>Planning, organising, and analytical ability.</li><li>Results oriented.</li><li>Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</li></ul></div><p></p>

Senior Associate Card Center Customer Service (Qatarization)

QNB Group

<div>
 <strong>
  About QNB
  <br/>
  <br/>
 </strong>
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 <br/>
 <br/>
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 <br/>
 <br/>
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 <br/>
 <br/>
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 <br/>
 <br/>
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 <br/>
 <br/>
 <strong>
  Job Purpose Summary
  <br/>
  <br/>
 </strong>
 The incumbent is mainly responsible assisting the Manager Card Center Customer Service to achieve the set objective and to provide efficient, friendly and quality service to cardholders and merchants. The incumbent will also ensure to educate the cardholders &amp; merchants the use of latest technologies (viz. chip card, contactless, mobile payments).
 <br/>
 <br/>
 <strong>
  Essential Duties &amp; Responsibilities By Dimensions
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Shareholder &amp; Financial:
  </li>
  <li>
   Act as a problem solver for cardholder and merchant by liaising the activities between branches and operations.
  </li>
  <li>
   Assist the Manager in providing training to customer service representatives of branches at regular intervals to enforce procedural requirements which in turn increase customer satisfaction.
  </li>
  <li>
   Provide training to Customer Care Centre, Branches and DSA&rsquo;s.
  </li>
  <li>
   Recommend change in card processing process to improve customer services, reduce customer complaints and increase satisfaction level.
  </li>
  <li>
   Implements KPI&rsquo;s and best practices for Senior Associate, Card Center Customer Service
  </li>
  <li>
   Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
  </li>
  <li>
   Act within the limits of the powers delegated to the incumbent.
  </li>
  <li>
   Customer (Internal &amp; External):
  </li>
  <li>
   Responsible for sensitizing the department to the needs of the customer and lead the customer focus initiative in the entire department.
  </li>
  <li>
   Negotiate and finalize Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turnaround time which will also help increase external customer satisfaction.
  </li>
  <li>
   Enhance relationships with VISA and MasterCard and other brand affiliates (including alliance partners for reward programs).
  </li>
  <li>
   To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
  </li>
  <li>
   Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
  </li>
  <li>
   Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
  </li>
  <li>
   Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
  </li>
  <li>
   Internal (Processes, Products, Regulatory):
  </li>
  <li>
   Responsible for resolving all customer queries related to card issuing or acquiring business.
  </li>
  <li>
   Avoid delay in responding to customers&rsquo; requests/call
  </li>
  <li>
   Carry out mystery shopping on competitor card products.
  </li>
  <li>
   Update comparative pricing structure for all Banks issuing cards in Qatar.
  </li>
  <li>
   Making sure that credit cardholders statements are delivered on time.
  </li>
  <li>
   Resolve the queries related to non-receipt of card statements.
  </li>
  <li>
   Ensure that timely delivery of e-statements for cardholders.
  </li>
  <li>
   Ensure that every cardholder receives SMS service.
  </li>
  <li>
   Compile and present relevant MIS on periodic basis for the Head of Cards, GM Retail Banking and the Group&rsquo;s executive management.
  </li>
  <li>
   Conduct reviews of the various card products in use at periodic intervals and provide a feedback on their performance to the Head of Cards.
  </li>
  <li>
   Monitor and manage the day-to-day relationships with external Direct Sales Agents (DSAs).
  </li>
  <li>
   Hold meetings with direct reports and assess their performance/ address their concerns as well as the Department&rsquo;s overall performance on a regular basis.
  </li>
  <li>
   Lead the benchmarking process to determine the Group&rsquo;s standing vis-&agrave;-vis its competitors and give the Group a competitive edge in the credit cards business.
  </li>
  <li>
   Handle queries regarding requests for new/ renewed cards not yet issued received from branches/ other units or directly from the customers.
  </li>
  <li>
   Ensure consistent delivery of customer satisfaction and problem resolution, either directly by card center staff of through liaison with other departments.
  </li>
  <li>
   Monitor performance against the agreed TAT as specified in internal SLAs
  </li>
  <li>
   Learning &amp; Knowledge:
  </li>
  <li>
   Possess working knowledge of branch customer service to carry out duties and responsibilities.
  </li>
  <li>
   Identify related areas for professional development of self.
  </li>
  <li>
   Proactively identify areas for professional development of self and undertake development activities.
  </li>
  <li>
   Seek out opportunities to remain current with all developments in professional field.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education And Experience Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   College Diploma
  </li>
  <li>
   OR Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
  </li>
  <li>
   At least 2 years of relevant experience, preferably within a highly rated international bank.
   <br/>
   <br/>
  </li>
 </ul>
 Note: you will be required to attach the following:
 <br/>
 <br/>
 <ul>
  <li>
   Resume/CV
  </li>
  <li>
   Passport
  </li>
  <li>
   QID
  </li>
  <li>
   Education Certificate
  </li>
  <li>
   Birth Certificate
  </li>
 </ul>
</div>


QNB3682 - Senior Associate Card Center Customer Service (Qatarization)

Al Jameel Medical Center

<p><b>Job Summary</b></p><p>As a Dermatologist, you will be responsible for diagnosing and treating a wide range of skin-related conditions, disorders, and diseases. This includes but is not limited to acne, dermatitis, psoriasis, skin cancer, and cosmetic concerns. The primary focus is on maintaining the health of these integumentary organs and addressing various dermatological issues.</p><p><b>Key Responsibilities</b></p><ul><li>Conduct thorough consultations, addressing both medical dermatology concerns and cosmetic goals.</li><li>Perform detailed skin examinations to assess overall skin health.</li><li>Diagnose and treat various dermatological conditions, including medical and aesthetic concerns.</li><li>Develop personalized treatment plans that may include medical interventions and cosmetic procedures.</li><li>Perform a range of cosmetic procedures, such as Botox injections, dermal fillers, chemical peels, and laser treatments.</li><li>Educate patients about their dermatological conditions, as well as cosmetic procedures and their potential outcomes.</li><li>Provide information on skincare routines and products, and specialize in enhancing the aesthetic appearance of patients.</li><li>Ensure proper follow-up care for both medical and cosmetic treatments.</li><li>Monitor and address any post-procedure complications or concerns.</li><li>Collaborate with professionals such as aestheticians, cosmetologists, and plastic surgeons to offer comprehensive cosmetic care.</li></ul><p><b>Job Requirements</b></p><ul><li>Medical Degree (MBBS or equivalent).</li><li>Specialization in Dermatology (MD / DNB / Board Certification in Dermatology).</li><li>Valid QCHP license as a specialist.</li><li>3&ndash;5+ years of experience as a Specialist Dermatologist or Consultant Dermatologist.</li><li>Certification in cosmetic dermatology procedures (preferred).</li></ul><p>Job Types: Full-time, Permanent</p><p>Application Question(s):</p><ul><li>How long will it take for you to join if offered the position</li></ul><p>Experience:</p><ul><li>Specialist Dermatologist or Consultant Dermatologist: 3 years (Required)</li></ul><p>Language:</p><ul><li>Arabic (Preferred)</li></ul><p>License/Certification:</p><ul><li>Valid Qatar MoPH license as a specialist (Required)</li></ul><p>Location:</p><ul><li>Doha (Preferred)</li></ul><p>Work Location: In person</p>

Dermatologist with valid Qatar MoPH License

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