customer service representative Jobs in Doha

customer service representative

administrative / customer service Jobs in Doha

administrative / customer service

associate director - customer excellence Jobs in Doha

associate director - customer excellence

associate director, customer excellence Jobs in Doha

associate director, customer excellence

client solutions partner

associate customer services

Qatar National Bank

<div></div><div><div><ul><li><div><b>Business Unit</b>
</div><div>QNB - Qatar
</div></li><li><div><b>Division</b>
</div><div>Retail Banking
</div></li><li><div><b>Department</b>
</div><div>Retail Banking
</div></li><li><div><b>Location</b>
</div><div>Doha, Qatar
</div></li><li><div><b>Closing Date</b>
</div><div>04-Aug-2028
</div></li></ul></div><div><div><h5 class="jobSectionHeader"><b>About QNB</b></h5>
<p>Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.</p>
<p>QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.</p>
<p>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.</p>
<p>Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.</p>
<p>QNB Group has an active community support program and sponsors various social, educational and sporting events.</p>
</div></div><div><div><div><h5 class="jobSectionHeader"><b>Job Purpose Summary</b></h5>
</div><div><p>The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group&rsquo;s products and services and encouraging customers to increase their business with the Group.</p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Essential Duties &amp; Responsibilities by Dimensions</b></h5>
</div><div><p><b>A. Shareholder &amp; Financial:</b></p><ul><li>Proactively market the Group&rsquo;s products to increase sales volume and profitability, and to achieve or exceed set targets and goals.</li><li>Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.</li><li>Implements KPI&rsquo;s and best practices for Associate, Customer Services</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent.</li></ul><p></p><p><b>
B. Customer (Internal &amp; External):</b></p><ul><li>Enhance the Group&rsquo;s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.</li><li>Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction.</li><li>Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.</li><li>To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul><p></p><p><b>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li>Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.</li><li>Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.</li><li>Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.</li><li>Coordinate with tellers and branch operations staff on an &ldquo;as is needed&rdquo; basis to ensure smooth operations, and timely and friendly service delivery.</li><li>Receive loan applications from customers and prepare the corresponding loan agreements, prepare Foreign Bills for Collection (FBC) requests, check dormant accounts, and approve customers&rsquo; signatures.</li><li>Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.</li><li>Refer to Manager, Customer Services for any unresolved queries on transactions handled.</li><li>Monitors the service standards operational in the branches and looks for creative ways to improve service delivery.</li><li>Ensures compliance to internal service quality standards and compliance to audit requirements</li></ul><p></p><p><b>
D. Learning &amp; Knowledge:</b></p><ul><li>Possess working knowledge of branch customer service to carry out duties and responsibilities.</li><li>Identify related areas for professional development of self.</li><li>Proactively identify areas for professional development of self and undertake development activities.</li><li>Seek out opportunities to remain current with all developments in professional field.</li></ul>
</div></div><div><div><h5 class="jobSectionHeader"><b>Education and Experience Requirements</b></h5>
</div><div><ul><li>College Diploma</li><li>OR Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),</li><li>No years of experience required</li></ul>
</div></div><div><div><h5 class="jobSectionHeader"><b>Note: you will be required to attach the following:</b></h5>
</div><div><div><ul><li>Resume/CV</li></ul>
<ul><li>Passport</li></ul>
<ul><li>QID</li></ul>
<ul><li>Education Certificate
</li></ul><ul><li>Birth Certificate</li></ul></div></div></div></div></div><div></div>

Associate Customer Services

First Capital

<p><b>Job Title: Senior Sales Associate (with Marketing Functions)</b></p><p><i>Job Summary: </i></p><p>We are seeking a proactive and results-driven Senior Sales Associate who will be responsible for driving sales, supporting the team, and assisting in marketing initiatives to promote products and services. The ideal candidate should have strong sales experience, creativity in marketing, and excellent customer service skills.</p><p><i>Key Responsibilities:</i></p><p>Sales Functions:</p><ul><li>Achieve and exceed monthly sales targets</li></ul><ul><li>Assist customers and provide product/service recommendations</li></ul><ul><li>Handle customer inquiries and resolve complaints professionally</li></ul><ul><li>Supervise and support junior sales staff</li></ul><ul><li>Maintain product knowledge and pricing updates</li></ul><ul><li>Prepare daily/weekly sales reports</li></ul><ul><li>Ensure proper merchandising and display of products</li></ul><ul><li>Coordinate with operations for stock availability</li></ul><p><i>Marketing Functions:</i></p><ul><li>Assist in planning and executing marketing campaigns</li></ul><ul><li>Create and suggest promotional ideas to increase sales</li></ul><ul><li>Manage social media inquiries and customer engagement</li></ul><ul><li>Help in preparing marketing materials (flyers, posts, offers)</li></ul><ul><li>Conduct market research and competitor monitoring</li></ul><ul><li>Support outdoor sales and client visits when required</li></ul><ul><li>Assist in organizing events, promotions, and product launches</li></ul><ul><li>Build and maintain relationships with corporate clients</li></ul><p><i>Requirements:</i></p><ul><li>Proven experience in sales with marketing exposure</li></ul><ul><li>Strong communication and negotiation skills</li></ul><ul><li>Creative and proactive mindset</li></ul><ul><li>Leadership or supervisory experience preferred</li></ul><ul><li>Customer-focused and target-driven</li></ul><ul><li>Ability to multitask and work under pressure</li></ul><ul><li>Basic knowledge of social media platforms and marketing tools</li></ul><ul><li>Proficient in MS Office applications</li></ul><p><i>Experience:</i></p><ul><li>Minimum 2&ndash;4 years in sales</li></ul><ul><li>Experience in marketing or promotions is an advantage</li></ul><p><i>Skills:</i></p><ul><li>Sales &amp; upselling</li></ul><ul><li>Marketing support</li></ul><ul><li>Customer service excellence</li></ul><ul><li>Team leadership</li></ul><ul><li>Communication &amp; negotiation</li></ul><ul><li>Time management</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Senior Sales Associate (with Marketing Functions)

<div></div><div><div><ul><li><div><b>Business Unit</b>
</div><div>QNB - Qatar
</div></li><li><div><b>Division</b>
</div><div>Retail Banking
</div></li><li><div><b>Department</b>
</div><div>Retail Banking
</div></li><li><div><b>Location</b>
</div><div>Doha, Qatar
</div></li><li><div><b>Closing Date</b>
</div><div>03-Oct-2027
</div></li></ul></div><div><div><h5 class="jobSectionHeader"><b>About QNB</b></h5>
<p>Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.</p>
<p>QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.</p>
<p>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.</p>
<p>Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.</p>
<p>QNB Group has an active community support program and sponsors various social, educational and sporting events.</p>
</div></div><div><div><div><h5 class="jobSectionHeader"><b>Job Purpose Summary</b></h5>
</div><div><p>The incumbent is mainly responsible for leading a team of customer service representatives in providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group&rsquo;s products and services and encouraging customers to increase their business with the Group.</p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Essential Duties &amp; Responsibilities by Dimensions</b></h5>
</div><div><p><b>A. Shareholder &amp; Financial:</b></p><ul><li>Proactively market the Group&rsquo;s products to increase sales volume and profitability, and to achieve or exceed set targets and goals.</li><li>Suggest Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.</li><li>Implements KPI&rsquo;s and best practices for Manager, Customer Services</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.</li><li>Demonstrate clear understanding of the important factors behind the bank's financial &amp; non-financial performance.</li></ul><p></p><p><b>
B. Customer (Internal &amp; External):</b></p><ul><li>Enhance the Group&rsquo;s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.</li><li>Monitors service quality indicators and takes corrective measures to ensure highest level of customer satisfaction and ensures all problems/complaints/queries are handled quickly, efficiently and tactfully.</li><li>Resolves escalated customer complaints and ensures timely resolution of the same</li><li>Aims to increase bank&rsquo;s market share by ensuring high level of service and meeting the turnaround time for various processes as laid down.</li><li>Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.</li><li>Drives sales of new products ensures proper documentation of applications and tracks sales targets to achieve growth.</li><li>Provides cross-sell leads to sales teams and ensure timely follow-up to ensure conversion.</li><li>To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul><p></p><p><b>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li>Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.</li><li>Maintain customer services area files, database, records, registers and logs under control.</li><li>Provide authorizations and downloads as necessary to ensure smooth running of the daily work.</li><li>Coordinate with Tellers on an &ldquo;as is needed&rdquo; basis to ensure smooth operations, and timely and friendly service delivery.</li><li>Lead and direct the daily activities for Customer Service unit including, but not limited to;</li><li>checking customers&rsquo; applications for different types of products and services,
</li><li>checking loan applications and loan agreements before submitting the same for approvals,</li><li>authorizing customers&rsquo; signatures,</li><li>authorizing the daily work of the customer services staff,</li><li>following up dormant accounts especially debit accounts,</li><li>preparing management reports such as monthly opened/closed accounts.</li><li>Ensures implementation of all audit recommendations and minimizes occurrence of any deviations during audit checks</li><li><b>Continuous Improvement:
</b></li><li>Set examples by leading improvement initiatives through cross-functional teams ensuring successes.</li><li>Identify and encourage people to adopt practices better than the industry standard.
</li><li>Continuously encourage and recognise the importance of thinking out-of-the-box within the team.
</li><li>Encourage, solicit and reward innovative ideas even in day-to-day issues.</li></ul><p></p><p><b>
D. Learning &amp; Knowledge:</b></p><ul><li>Identify related areas for professional development of self and others.</li><li>Take decisive action to ensure speedy resolution of unresolved staff grievances or conflicts within the team.</li><li>Ensures CSO's, Associate customer services, Senior Associate Customer services in the branch are trained with all the process related to customer service within specified TAT</li></ul><p>
Possess a superior knowledge of branch customer service management and provide training to the customer service team as and when needed.
</p><ul><li>Provide training to the customer services team as and when needed and solve difficulties beyond their expertise.</li><li>Proactively identify areas for professional development of self and undertake development activities.</li><li>Seek out opportunities to remain current with all developments in professional field.</li><li>Hold meetings with staff and assess their performance and your teams overall performance on a regular basis.</li><li>Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members.</li><li>Identify development opportunities and activities for staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities.</li></ul>
</div></div><div><div><h5 class="jobSectionHeader"><b>Education and Experience Requirements</b></h5>
</div><div><ul><li>Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
</li><li>At least 6 years of relevant experience, preferably within a highly rated international bank.</li><li>Well-informed of branch customer service practices and regulations</li></ul>
</div></div><div><div><h5 class="jobSectionHeader"><b>Note: you will be required to attach the following:</b></h5>
</div><div><div><ul><li>Resume/CV</li></ul>
<ul><li>Passport</li></ul>
<ul><li>QID</li></ul>
<ul><li>Education Certificate
</li></ul><ul><li>Birth Certificate</li></ul></div></div></div></div></div><div></div>

Manager Customer Services

Venture Gulf Engineering W.L.L

<p><b>Responsibilities:</b></p><p>Builds business by identifying and selling prospects; maintaining relationships with clients.</p><p><b>Technical responsibilities</b></p><ul><li>Obtains required authorizations, signatures, confirmation numbers, and perform preferred, VIP, or other special services as assigned.</li><li>Reviews completed contracts with customers to verify accuracy of information and explain rates and charges.</li><li>Adhere to Company Quality assurance and uniform guidelines.</li><li>Retrieve money collected in shifts and complete deposit slip and keep money in safe.</li><li>Diploma in Associate Degree 02 Years</li><li>To review all enquiries for its feasibility considering our resources and technical capability</li><li>To prepare quotation</li><li>To received PO and acknowledgement of the same with customer after consultation with CM/ACM</li></ul><p><b>General responsibilities</b></p><ul><li>Sells programs and services to customers in an effort to maximize sales opportunities and meet sales goals set by management.</li><li>Maximizes up-sells and walk-up sales based on vehicle availability, utilizing established sales techniques and dialogues. Programs and services include protection option, refueling program, special promotions, future reservations, upgrades, etc.</li><li>Completes transaction procedures for returned vehicles and verifies accuracy of closing calculations.</li><li>Solves problems raised by customers using sound judgement within applied empowerment guidelines and company policy.</li><li>Coordinate with queued customer to reduce wait time and encourage efficient service. Ensure accuracy of return date and time on rental agreement.</li><li>Prepare rental agreement folder with necessary details. Review and submit reports to supervisor.</li><li>To provide feedback to CM/ACM on the initial feasibility study.</li><li>To handover the post order communication to Supervisor for smoother execution of the job.</li><li>Reports directly to CM/ACM</li></ul><p>Job Type: Full-time</p><p>Language:</p><ul><li>English (Preferred)</li></ul><p>Work Location: In person</p>

Sales Executive

<div></div><div><div><ul><li><div><b>Business Unit</b>
</div><div>QNB - Qatar
</div></li><li><div><b>Division</b>
</div><div>Asset &amp; Wealth Management
</div></li><li><div><b>Department</b>
</div><div>Asset &amp; Wealth Management
</div></li><li><div><b>Location</b>
</div><div>Doha, Qatar
</div></li><li><div><b>Closing Date</b>
</div><div>31-Dec-2026
</div></li></ul></div><div><div><h5 class="jobSectionHeader"><b>About QNB</b></h5>
<p>Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.</p>
<p>QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.</p>
<p>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.</p>
<p>Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.</p>
<p>QNB Group has an active community support program and sponsors various social, educational and sporting events.</p>
</div></div><div><div><div><h5 class="jobSectionHeader"><b>Job Summary :
</b></h5></div><div><p>The incumbent will be primarily responsible for supporting relationships with High Net Worth (HNW) customers allocated, including members of the Ruling Family and Government officials and acting as a &lsquo;one-stop solution&rsquo; for all Private Banking services including international and domestic banking and investment, fiduciary and lending services. The incumbent will liaise with the respective departments / units within the Group to ensure priority processing of customer needs/ requests.</p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Main Responsibilities :</b></h5>
</div><div><p>A. Shareholder &amp; Financial:</p><ul><li>Assist the evaluation of Private Client&rsquo;s financial data and / or investment objectives based on the client&rsquo;s risk profile</li></ul><p>
and personal financial statements.</p><ul><li>Assist in implementation of strategies to achieve all volume, revenue, and profit targets for the Private Banking (HNW)
</li></ul><p>segment.</p><ul><li>Implements KPI&rsquo;s and best practices for Associate Private Banking Sales role.</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise
</li></ul><p>benefits for the bank.</p><ul><li>Act within the limits of the powers delegated to the incumbent.</li></ul><p>
B. Customer (Internal &amp; External):</p><ul><li>Responsive to the needs of the customer base and lead the customer focus initiative in the entire department.</li><li>Act as point of contact for all International and domestic Private Banking services pertaining to HNW customers and
</li></ul><p>increase their portfolio of Assets and Liabilities with the bank.</p><ul><li>Ensure customer complaints are handled / resolved in the most expeditious manner.</li><li>Supports visits to HNW customers to strengthen relationships through personalized interaction.</li><li>Market the Group&rsquo;s products and services to the HNW customers (includes the Ruling Family members and the
</li></ul><p>Government officials).</p><ul><li>Assist new business development by identifying prospective clients and cross sell a wide variety of Private Banking
</li></ul><p>products and services including a comprehensive range of credit and investment services.</p><ul><li>Build and maintain strong and effective relationship with all other related departments and units to ensure priority
</li></ul><p>processing and resolution of the needs / queries of such customers including any related operational issues and thereby
</p><p>facilitate achievement of the Group&rsquo;s goals / objectives.</p><ul><li>To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve
</li></ul><p>improvements in turn-around time.</p><ul><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul><p>
C. Internal (Processes, Products, Regulatory):</p><ul><li>Provide inputs and market feedback to the SVP Private Banking Sales for developing a credible set of products to
</li></ul><p>attract and retain valuable customers and thereby increase market share and profitability.</p><ul><li>Maintain and expand the HNW customer base through introduction of innovative products backed by provision of
</li></ul><p>superior services.</p><ul><li>Ensure processes are in place for launch of new products tailored for the HNW customer segment, including the smooth
</li></ul><p>launch of the same.</p><ul><li>Ensure the approved policies and procedures governing account opening operations (deposit and loan accounts) are
</li></ul><p>adhered to with respect to the documentary and other requirements, including any pertinent legal requirements.</p><ul><li>Provide timely and accurate information to the external and internal auditors and the Compliance function as and when
</li></ul><p>required on the HNW customer base.</p><p>
D. Learning &amp; Knowledge:</p><ul><li>Possess sound knowledge of the private banking business, its products and related risks together with a good
</li></ul><p>knowledge of operations and control.</p><ul><li>Proactively identify areas for professional development of self and undertake development activities.</li><li>Seek out opportunities to remain current with all developments in professional field.</li></ul><p>
E. Legal, Regulatory, and Risk Framework Responsibilities:</p><ul><li>Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group
</li></ul><p>Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy,
</p><p>Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).</p><ul><li>Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor,
</li></ul><p>manage and report risks.</p><ul><li>Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.</li><li>Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the
</li></ul><p>Operational Risk Management requirements.</p><ul><li>Maintain appropriate knowledge to ensure full qualification to undertake the role.</li><li>Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.</li><li>Attend mandatory (internal and external) seminars as instructed by the Bank.</li></ul><p>
F. Other:</p><ul><li>Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.</li><li>Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of
</li></ul><p>business and provide such information on a need to know basis only to Senior Management of QNB, Audit and
</p><p>Compliance functions, and relevant Regulators.</p><ul><li>Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.</li><li>All other ad hoc duties/activities related to QNB that management might request from time to time.</li></ul><p></p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Education and Experience Requirements :
</b></h5></div><div><ul><li>Bachelor's degree University Graduate/ preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration</li><li>Financial Lending related courses</li><li>No experience required, entry level role.</li><li>Excellent oral and written communication skills (including report writing) in English and Arabic.</li><li>Good interpersonal and presentation skills.</li><li>Understanding of the relevant laws, regulations, and practices.
</li><li>Ability to make decisions and follow through with initiatives.
</li><li>Personal integrity and self-management.</li><li>Planning, organizing, and analytical ability.</li><li>Results oriented.</li><li>Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</li><li>Good understanding of the Private Banking (HNW) customer base, its needs and expectations.</li><li>Follows a customer-centric approach.</li><li>In-depth knowledge of products, services and delivery channels available to HNW customers.</li><li>Self-driven individual with the ability to make decisions and follow through with initiatives.</li><li>Personal integrity and self-management.</li><li>Assertive.</li><li>Planning, organizing and analytical ability.</li><li>Results oriented.</li><li>Ability to motivate and lead teams from diverse cultural backgrounds.</li></ul>
</div></div><div><div><h5 class="jobSectionHeader"><b>Note: you will be required to attach the following:</b></h5>
</div><div><div><ul><li>Resume/CV</li></ul>
<ul><li>Copy of Passport or QID
</li></ul><ul><li>Copy of Education Certificate
</li></ul><ul><li>Birth Certificate</li></ul></div></div></div></div></div><div></div>

Associate Private Banking Sales

QNB Group

<div>
 <strong>
  About QNB
  <br/>
  <br/>
 </strong>
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 <br/>
 <br/>
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 <br/>
 <br/>
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 <br/>
 <br/>
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 <br/>
 <br/>
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 <br/>
 <br/>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 The incumbent will be primarily responsible for supporting relationships with High Net Worth (HNW) customers allocated, including members of the Ruling Family and Government officials and acting as a &lsquo;one-stop solution&rsquo; for all Private Banking services including international and domestic banking and investment, fiduciary and lending services. The incumbent will liaise with the respective departments / units within the Group to ensure priority processing of customer needs/ requests.
 <br/>
 <br/>
 <strong>
  Main Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Shareholder &amp; Financial:
  </li>
  <li>
   Assist the evaluation of Private Client&rsquo;s financial data and / or investment objectives based on the client&rsquo;s risk profile
   <br/>
   <br/>
  </li>
 </ul>
 and personal financial statements.
 <br/>
 <br/>
 <ul>
  <li>
   Assist in implementation of strategies to achieve all volume, revenue, and profit targets for the Private Banking (HNW)
   <br/>
   <br/>
  </li>
 </ul>
 segment.
 <br/>
 <br/>
 <ul>
  <li>
   Implements KPI&rsquo;s and best practices for Associate Private Banking Sales role.
  </li>
  <li>
   Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise
   <br/>
   <br/>
  </li>
 </ul>
 benefits for the bank.
 <br/>
 <br/>
 <ul>
  <li>
   Act within the limits of the powers delegated to the incumbent.
  </li>
  <li>
   Customer (Internal &amp; External):
  </li>
  <li>
   Responsive to the needs of the customer base and lead the customer focus initiative in the entire department.
  </li>
  <li>
   Act as point of contact for all International and domestic Private Banking services pertaining to HNW customers and
   <br/>
   <br/>
  </li>
 </ul>
 increase their portfolio of Assets and Liabilities with the bank.
 <br/>
 <br/>
 <ul>
  <li>
   Ensure customer complaints are handled / resolved in the most expeditious manner.
  </li>
  <li>
   Supports visits to HNW customers to strengthen relationships through personalized interaction.
  </li>
  <li>
   Market the Group&rsquo;s products and services to the HNW customers (includes the Ruling Family members and the
   <br/>
   <br/>
  </li>
 </ul>
 Government officials).
 <br/>
 <br/>
 <ul>
  <li>
   Assist new business development by identifying prospective clients and cross sell a wide variety of Private Banking
   <br/>
   <br/>
  </li>
 </ul>
 products and services including a comprehensive range of credit and investment services.
 <br/>
 <br/>
 <ul>
  <li>
   Build and maintain strong and effective relationship with all other related departments and units to ensure priority
   <br/>
   <br/>
  </li>
 </ul>
 processing and resolution of the needs / queries of such customers including any related operational issues and thereby
 <br/>
 <br/>
 facilitate achievement of the Group&rsquo;s goals / objectives.
 <br/>
 <br/>
 <ul>
  <li>
   To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
  </li>
  <li>
   Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve
   <br/>
   <br/>
  </li>
 </ul>
 improvements in turn-around time.
 <br/>
 <br/>
 <ul>
  <li>
   Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
  </li>
  <li>
   Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
  </li>
  <li>
   Internal (Processes, Products, Regulatory):
  </li>
  <li>
   Provide inputs and market feedback to the SVP Private Banking Sales for developing a credible set of products to
   <br/>
   <br/>
  </li>
 </ul>
 attract and retain valuable customers and thereby increase market share and profitability.
 <br/>
 <br/>
 <ul>
  <li>
   Maintain and expand the HNW customer base through introduction of innovative products backed by provision of
   <br/>
   <br/>
  </li>
 </ul>
 superior services.
 <br/>
 <br/>
 <ul>
  <li>
   Ensure processes are in place for launch of new products tailored for the HNW customer segment, including the smooth
   <br/>
   <br/>
  </li>
 </ul>
 launch of the same.
 <br/>
 <br/>
 <ul>
  <li>
   Ensure the approved policies and procedures governing account opening operations (deposit and loan accounts) are
   <br/>
   <br/>
  </li>
 </ul>
 adhered to with respect to the documentary and other requirements, including any pertinent legal requirements.
 <br/>
 <br/>
 <ul>
  <li>
   Provide timely and accurate information to the external and internal auditors and the Compliance function as and when
   <br/>
   <br/>
  </li>
 </ul>
 required on the HNW customer base.
 <br/>
 <br/>
 <ul>
  <li>
   Learning &amp; Knowledge:
  </li>
  <li>
   Possess sound knowledge of the private banking business, its products and related risks together with a good
   <br/>
   <br/>
  </li>
 </ul>
 knowledge of operations and control.
 <br/>
 <br/>
 <ul>
  <li>
   Proactively identify areas for professional development of self and undertake development activities.
  </li>
  <li>
   Seek out opportunities to remain current with all developments in professional field.
  </li>
  <li>
   Legal, Regulatory, and Risk Framework Responsibilities:
  </li>
  <li>
   Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group
   <br/>
   <br/>
  </li>
 </ul>
 Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy,
 <br/>
 <br/>
 Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
 <br/>
 <br/>
 <ul>
  <li>
   Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor,
   <br/>
   <br/>
  </li>
 </ul>
 manage and report risks.
 <br/>
 <br/>
 <ul>
  <li>
   Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
  </li>
  <li>
   Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the
   <br/>
   <br/>
  </li>
 </ul>
 Operational Risk Management requirements.
 <br/>
 <br/>
 <ul>
  <li>
   Maintain appropriate knowledge to ensure full qualification to undertake the role.
  </li>
  <li>
   Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
  </li>
  <li>
   Attend mandatory (internal and external) seminars as instructed by the Bank.
  </li>
  <li>
   Other:
  </li>
  <li>
   Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
  </li>
  <li>
   Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of
   <br/>
   <br/>
  </li>
 </ul>
 business and provide such information on a need to know basis only to Senior Management of QNB, Audit and
 <br/>
 <br/>
 Compliance functions, and relevant Regulators.
 <br/>
 <br/>
 <ul>
  <li>
   Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.
  </li>
  <li>
   All other ad hoc duties/activities related to QNB that management might request from time to time.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education And Experience Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree University Graduate/ preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration
  </li>
  <li>
   Financial Lending related courses
  </li>
  <li>
   No experience required, entry level role.
  </li>
  <li>
   Excellent oral and written communication skills (including report writing) in English and Arabic.
  </li>
  <li>
   Good interpersonal and presentation skills.
  </li>
  <li>
   Understanding of the relevant laws, regulations, and practices.
  </li>
  <li>
   Ability to make decisions and follow through with initiatives.
  </li>
  <li>
   Personal integrity and self-management.
  </li>
  <li>
   Planning, organizing, and analytical ability.
  </li>
  <li>
   Results oriented.
  </li>
  <li>
   Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.
  </li>
  <li>
   Good understanding of the Private Banking (HNW) customer base, its needs and expectations.
  </li>
  <li>
   Follows a customer-centric approach.
  </li>
  <li>
   In-depth knowledge of products, services and delivery channels available to HNW customers.
  </li>
  <li>
   Self-driven individual with the ability to make decisions and follow through with initiatives.
  </li>
  <li>
   Personal integrity and self-management.
  </li>
  <li>
   Assertive.
  </li>
  <li>
   Planning, organizing and analytical ability.
  </li>
  <li>
   Results oriented.
  </li>
  <li>
   Ability to motivate and lead teams from diverse cultural backgrounds.
   <br/>
   <br/>
  </li>
 </ul>
 Note: you will be required to attach the following:
 <br/>
 <br/>
 <ul>
  <li>
   Resume/CV
  </li>
  <li>
   Copy of Passport or QID
  </li>
  <li>
   Copy of Education Certificate
  </li>
  <li>
   Birth Certificate
  </li>
 </ul>
</div>


QNB3675 - Associate Private Banking Sales (Qatarization)

<div></div><div><div><ul><li><div><b>Business Unit</b>
</div><div>QNB - Qatar
</div></li><li><div><b>Division</b>
</div><div>Operations
</div></li><li><div><b>Department</b>
</div><div>Operations
</div></li><li><div><b>Location</b>
</div><div>Doha, Qatar
</div></li><li><div><b>Closing Date</b>
</div><div>21-Apr-2027
</div></li></ul></div><div><div><h5 class="jobSectionHeader"><b>About QNB</b></h5>
<p>Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.</p>
<p>QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.</p>
<p>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.</p>
<p>Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.</p>
<p>QNB Group has an active community support program and sponsors various social, educational and sporting events.</p>
</div></div><div><div><div><h5 class="jobSectionHeader"><b>Job Purpose Summary:</b></h5>
</div><div><p>The incumbent will perform treasury settlement activities in co-ordination with the Treasury Division and counterparts; review and authorize transactions within the delegated authority; prepare reports in a timely and accurate manner.</p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Essential Duties &amp; Responsibilities by Dimensions:</b></h5>
</div><div><p><b>A. Shareholder &amp; Financial:</b></p><ul><li>Settlement of capital markets, foreign exchange, bonds and investments transactions.</li><li>Implements KPI&rsquo;s and best practices for Associate, Treasury Settlement role.</li><li>Review and reconcile confirmations to ensure accuracy of transaction processing.</li><li>Act within the limits of the powers delegated to the incumbent.</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li></ul><p></p><p><b>
B. Customer (Internal &amp; External):</b></p><ul><li>Process treasury transactions for the Treasury Division and QNB customers.</li><li>Provide timely and accurate information to the external and internal auditors when required.</li><li>To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul><p></p><p><b>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li>Review all deal tickets prior to settlement commencement.</li><li>Perform payment advices, receipts, and confirmations to the bank.</li><li>Receive confirmations (confirmation matching).</li><li>Perform Nostro, Vostro &amp; customer transfers.</li><li>Perform reconciliation routines for deal ticket and associated media.</li><li>Help in responding/ solving any customers or other Banks issues promptly and refer any unavoidable delays directly to higher authorities</li></ul><p></p><p><b>
D. Learning &amp; Knowledge:</b></p><ul><li>Possess an understanding of back office/ treasury systems for static set-up, processing routines, accounting rules, payment instruction, advises and reporting.</li><li>Proactively identify areas for professional development of self and undertake development activities.</li><li>Seek out opportunities to remain current with all developments in professional field.</li></ul><p></p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Education/Experience Requirements:
</b></h5></div><div><ul><li><p>Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)</p></li></ul>
</div></div><div><div><h5 class="jobSectionHeader"><b>Note: you will be required to attach the following:</b></h5>
</div><div><div><ul><li>Resume/CV</li></ul>
<ul><li>QID (Front &amp; Back)</li></ul>
<ul><li>Passport</li></ul>
<ul><li>Education Certificate
</li></ul><ul><li>Birth Certificate</li></ul></div></div></div></div></div><div></div>

Associate Treasury Settlements

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