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customer engagement manager

Domino's

Job description:Position: CRM Lead Location: KarachiWe are looking for a Customer Relationship Management to join our marketing team. This role is central to designing and executing data-driven strategies that enhance customer engagement, improve retention, and strengthen brand loyalty. If you are passionate about creating impactful campaigns through CRM platforms and driving measurable business results, we&rsquo;d love to hear from you!Key Responsibilities:<ul><li>Collaborate with cross-functional stakeholders to plan and manage the CRM calendar.</li><li>Develop and implement CRM strategies to drive customer acquisition, retention, repeat orders, and loyalty.</li><li>Segment customer database and design targeted marketing campaigns based on customer behavior and lifecycle stages.</li><li>Partner with the in-house creative/content team to develop campaign content, adaptions, and copies.</li><li>Monitor and analyze CRM performance metrics to understand consumer behavior, track campaign success, and uncover insights for continuous improvement.</li><li>Ensure timely execution of campaigns, offers, and customer communication through the CRM platform.</li></ul>Qualifications:<ul><li>2+ years of proven experience working with CRM platforms.</li><li>Strong analytical mindset with the ability to interpret data and derive actionable insights.</li><li>Excellent communication and collaboration skills.</li><li>Bachelor&rsquo;s degree in Marketing, Business Administration, Data Analytics, or a related field.</li></ul>Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>relevant: 2 years (Required)</li></ul>Work Location: In personJob Type: Full-timeWork Location: In person

CRM - Lead

Delivery Hero

<div>Company Description 
foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
The pandas have embarked on an inspiring journey to serve &ldquo;Meal for Every Table.&rdquo; This adventure began in the bustling hub of our Delivery Heroes, Vendor Partners, Suppliers, Pandamarts, and Passionate Homechefs, all united by the dream of delivering joy through delicious food &amp; more. Together, our pandas face challenges, bring innovations, and with unwavering determination and heart, they strive to deliver Meal for Every Table. 
Job Description 
Join us on our journey as we aim to connect with 25% of Pakistan's population, delivering more than just meals, uplifting lives, and driving positive transformation throughout the nation. Come onboard as a Rider Engagement Manager and play your part in the &ldquo;Logistics&rdquo; domain. 
On this journey, you will report to Lead Rider Engagement &amp; Communications
Your Responsibilities will include:<ul><li>
Manage the full rider lifecycle, from acquisition to reactivation.</li><li>
Define the strategy, create activation campaigns, do deep dive analysis, create content, and invent innovative bonuses.</li><li>
Responsible for the acquisition strategy, to improve conversion over our onboarding funnels with the aim of maximizing applicant conversion</li><li>
Build partnerships and collaborations that support rider well-being and enhance the overall rider experience.</li><li>
Oversee the lifecycle strategy; set-up and execute campaigns that improve the rider lifecycle (ex: improving performance, minimizing churn, reactivating lapsed riders, ...etc)</li><li>
Project Management - take ownership of high-leverage projects and drive them forward to completion using team members to help in execution</li><li>
Responsible for the Campaign Management; set-up and execute activation campaigns that boost rider performance, inventing innovative bonuses, and evaluating the outcome of your campaigns</li><li>
Conduct engagement surveys and align with operations on actions to improve Riders experience</li><li>
Work continuously to enhance the process of enrolment, onboarding and payment in alignment with other Logistics sub-functions</li></ul> 

Qualifications 
Your role in this journey requires the following:<ul><li>
Bachelor&rsquo;s Degree in Marketing/Business or equivalent</li><li>
3-4 years of work experience</li><li>
Strong leadership and communication skills, able to work independently and reliable</li><li>
Proactive and could lead independent projects</li><li>
Ability to communicate effectively and confidently at all levels</li><li>
Process-oriented and data-driven</li><li>
Well versed with G-Suite</li></ul> 

Additional Information 
What does your playfield look like?<ul><li>
We work in a flexible but fast paced environment.</li><li>
We start and end with customers to deliver exceptional service.</li><li>
We love to innovate, prioritize, decide, and deliver.</li><li>
We love what we do, and we don&rsquo;t rest until our targets are achieved.. So if you&rsquo;re also someone who is driven until the dream is achieved, come join us.</li></ul></div>

Manager, Rider Engagement

HRCONSOL

HRCONSOL - Tech Hiring for USA - Based Software House KarachiPosition: Assistant Managewr - Engagement &amp; DeliveryLocation: I.I Chundrigar Road Hybrid (6 PM onwards) | KarachiSalary: PKR 130,000 &ndash; 150,000 + BenefitsEducation &amp; Experience: Bachelor&rsquo;s degree in Business, Management, Information Technology, or related field. 3&ndash;4 years of experience in a client-facing or project coordination role, preferably within consulting, IT services, or technology projects. Exposure to project delivery processes (scope definition, scheduling, progress tracking). Experience working in cross-functional teams (consultants, developers, designers, analysts) is a plus. Interest in IT strategy, digital transformation, systems integration, or business process improvement preferred.Key Responsibilities: Support engagement leads in managing client projects from initiation to closure. Assist in defining scope, objectives, timelines, and success metrics. Coordinate with teams to ensure timely and within-budget delivery. Prepare project documentation, status reports, and client presentations. Track budgets, billable hours, and project records. Participate in client meetings, capturing action items and ensuring follow-ups. Act as primary contact for assigned clients, ensuring responsive communication. Build and maintain strong client relationships, identifying upsell opportunities. Monitor project risks and resolve issues related to scope, resources, or timelines. Recommend process improvements to enhance delivery efficiency. Learn and apply best practices &amp; methodologies while developing consulting skills.Apply Now: jobs@hrconsol.comJob Type: Full-timePay: Rs130,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Can you communicate with US based clients fluently? </li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Assistant Manager - Engagement & Delivery

Codesy Consulting

Responsibilities:<ul><li>Manage content &amp; engagement across all social channels (LinkedIn, X, Meta), ensuring brand voice and consistency.</li><li>Own developer onboarding funnel: build and grow presence on Discord, Reddit, and referrals.</li><li>Plan and execute interactive content: regular updates, polls, AMAs, and event-based discussions within communities.</li><li>Collaborate cross-functionally with the Designer and Content Writer to produce engaging assets (memes, developer-focused reels, thought leadership pieces).</li><li>Foster UGC (User-Generated Content): encourage developers and clients to share testimonials, case studies, and success stories.</li><li>Track community health metrics (growth, engagement rates, sentiment) and report weekly progress.</li></ul>KPIs:<ul><li>Join &amp; actively engage in 3&ndash;5 relevant Communities Reddit/ Twitter/ LinkedIn/ Discord weekly.</li><li>Grow Discord &amp; Reddit community size consistently (MoM growth %).</li><li>Achieve a measurable increase in engagement on LinkedIn, X, and Meta.</li><li>Drive weekly developer sign-ups tracked via funnel (Discord/Reddit/Referrals &rarr; Sign-up &rarr; % profile completion).</li><li>Produce or coordinate 2&ndash;3 pieces of community content weekly (threads, memes, polls, collabs, reels).</li></ul>Send your resume/portfolio to hr@codesyconsulting.comJob Type: Full-timeExperience:<ul><li>Community Management: 3 years (Preferred)</li></ul>

Community Manager (Engagement + Content Creation)

Qureshi Group

Job Description &ndash; Social Media ManagerCompany: Qureshi Group (Beauty &amp; Lifestyle Industry) Location: Karachi, Pakistan Job Type: Full-timePosition SummaryQureshi Group, a leading name in the beauty and lifestyle industry, is seeking an innovative, data-driven, and creative Social Media Manager to strengthen our brand identity, enhance digital visibility, and drive customer engagement across platforms. The ideal candidate will possess a deep understanding of beauty trends, digital marketing strategies, and consumer behavior, with proven expertise in managing and scaling social media platforms.This role requires both strategic vision and hands-on execution, ensuring that our social media channels reflect the premium image of our brand while achieving measurable growth in engagement, leads, and conversions.Key Responsibilities1. Strategic Planning &amp; Content Development<ul><li>Design, implement, and manage a comprehensive social media strategy aligned with the company&rsquo;s business objectives and seasonal beauty campaigns.</li><li>Develop and maintain a yearly social media and campaign calendar, ensuring timely planning, execution, and performance tracking of all activities.</li><li>Create, curate, and oversee high-quality visuals, videos, and copywriting that reflect the brand&rsquo;s voice and aesthetics.</li><li>Ensure all content aligns with brand guidelines and communicates a consistent brand story.</li><li>Collaborate with the Marketing Manager to design, plan, and execute social media campaigns and related content initiatives.</li></ul>2. Brand Engagement, Influencer &amp; Celebrity Collaboration<ul><li>Build, engage, and nurture a loyal community of beauty enthusiasts and clients.</li><li>Respond promptly to customer queries, reviews, and comments, maintaining professionalism and empathy.</li><li>Organize interactive campaigns (live sessions, challenges, polls, Q&amp;As) to boost engagement and loyalty.</li><li>Collaborate with influencers, celebrities, bloggers, and beauty experts to expand brand reach and enhance brand visibility.</li><li>Manage influencer/celebrity partnerships from negotiation to campaign execution, ensuring alignment with brand objectives.</li></ul>3. Analytics &amp; Performance Tracking<ul><li>Use tools like Meta Business Suite, Google Analytics, and Hootsuite to track KPIs (reach, engagement, conversions).</li><li>Prepare weekly/monthly performance reports with actionable insights and data-driven recommendations.</li><li>Monitor competitor activity and market trends to ensure Qureshi Group remains competitive.</li><li>Keep track of planned activities vs. actual implementation to ensure calendar execution is on track.</li></ul>4. Paid Advertising &amp; Growth Campaigns<ul><li>Plan, execute, and optimize paid social media campaigns to maximize ROI.</li><li>Define target audience personas and implement segmented ad campaigns for product launches, promotions, and brand awareness.</li><li>Monitor ad spend, budgets, and performance to ensure cost-effectiveness.</li></ul>5. Collaboration &amp; Cross-Functional Integration<ul><li>Work closely with the Marketing, Design, PR, and Sales teams to align social media strategies with company objectives.</li><li>Support product launches, seasonal promotions, and brand events with digital amplification strategies.</li><li>Partner with Graphic Designers, Videographers, and Content Writers for seamless execution of creative campaigns.</li><li>Assist the Marketing Manager in handling social media strategy, execution, and coordination of related content initiatives.</li></ul>6. Innovation &amp; Trend Monitoring<ul><li>Stay ahead of global beauty and social media trends, adopting innovative approaches to content and campaigns.</li><li>Experiment with emerging formats (Reels, Shorts, TikTok campaigns, AR filters, etc.) to increase brand visibility.</li><li>Recommend new tools, apps, and technologies to enhance social media performance.</li></ul>Required Qualifications<ul><li>Education:</li><li>Bachelor&rsquo;s degree in Marketing, Communications, Digital Media, or Business Administration.</li><li>Master&rsquo;s degree in Marketing/Digital Marketing (preferred but not mandatory).</li><li>Experience:</li><li>Minimum 3&ndash;5 years of proven experience in Social Media Management, preferably in beauty, fashion, lifestyle, or FMCG industry.</li><li>Demonstrated success in managing and growing brand presence across Instagram, Facebook, and LinkedIn.</li><li>Technical Skills:</li><li>Proficiency in social media management tools (Hootsuite, Buffer, Meta Business Suite).</li><li>Strong knowledge of SEO, hashtags, paid advertising, and analytics tools.</li><li>Familiarity with Adobe Creative Suite/Canva for basic design and content creation.</li></ul>Required Skills &amp; Competencies<ul><li>Strategic &amp; Analytical Thinking: Ability to plan long-term strategies backed by data.</li><li>Creativity &amp; Storytelling: Strong ability to craft engaging brand stories through visuals and content.</li><li>Communication Skills: Excellent written and verbal communication in English and Urdu.</li><li>Project Management: Ability to manage multiple campaigns under tight deadlines.</li><li>Aesthetic Sense: Strong eye for design, trends, and brand alignment within the beauty industry.</li><li>Leadership &amp; Collaboration: Ability to guide junior team members and collaborate across departments.</li><li>Crisis Management: Skilled at handling negative feedback, online PR crises, and sensitive customer interactions.</li></ul>Key Performance Indicators (KPIs)<ul><li>Growth in followers, engagement rates, and community interactions.</li><li>Increase in qualified leads and customer conversions from social media.</li><li>ROI from paid campaigns and promotional activities.</li><li>Consistency in content calendar execution.</li><li>Improved customer sentiment and brand loyalty on digital platforms.</li></ul>Why Join Qureshi Group?<ul><li>Work with a leading beauty and lifestyle brand in Pakistan.</li><li>Be part of a creative, dynamic, and collaborative team.</li><li>Competitive salary with performance-based incentives.</li><li>Professional development opportunities.</li><li>Exposure to international beauty trends and campaigns.</li></ul>Application Process Interested candidates are invited to submit their resume, cover letter, and portfolio of past social media campaigns to: Email: careers@qureshigroup.comJob Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthWork Location: In personExpected Start Date: 20/09/2025

Social Media Manager

M.IRFAN M.AAMIR & BROS

Job Title: LinkedIn Social Media ManagerLocation: Karachi, PakistanReports to: Head of Marketing / Content Lead / Growth LeadType: Full-timeJob SummaryWe&rsquo;re seeking a proactive, data-driven LinkedIn Social Media Manager to own our presence on LinkedIn and grow our brand, thought leadership, and lead-generation efforts. You&rsquo;ll develop and execute content strategy, manage community engagement, run organic and paid campaigns, collaborate with product and sales, and report on performance to continuously improve results.Key Responsibilities:<ul><li>Develop and own the LinkedIn content strategy aligned to company goals (brand awareness, recruitment, demand gen, thought leadership).</li><li>Plan, write, and publish a regular cadence of posts (long-form articles, short-form posts, carousels, video captions) tailored for LinkedIn audiences.</li><li>Manage and grow the company page(s) &mdash; optimize profile, showcase pages, and employee amplification programs.</li><li>Build and nurture community: respond to comments and messages, moderate discussions, and grow followers through organic tactics.</li><li>Work with product, sales, recruiting and leadership to surface timely content (case studies, customer stories, product updates, hiring posts) and translate complex ideas into compelling posts.</li><li>Create and manage an editorial calendar and content production workflow (briefs, approvals, repurposing assets across formats).</li><li>Track KPIs, analyze performance, prepare weekly/monthly reports, and present insights + recommendations to stakeholders.</li><li>Experiment with formats (video, carousels, newsletters) and run A/B tests to increase CTR, engagement, and conversion rates.</li><li>Train and enable employees/leadership on LinkedIn best practices to amplify reach and credibility (employee advocacy program).</li></ul>Required Qualifications:<ul><li>1&ndash;2 years experience managing social media for B2B or B2C brands, with a strong emphasis on LinkedIn.</li><li>Proven track record of growing LinkedIn profiles and delivering measurable results (engagement, followers, leads).</li><li>Strong written communication and storytelling skills; experience writing long-form posts and articles.</li><li>Experience running LinkedIn Ads and using Campaign Manager (creating audiences, optimizing bids, measuring conversions).</li><li>Comfortable working with analytics (LinkedIn analytics, Google Analytics, spreadsheets) and turning data into action.</li><li>Excellent project management skills and ability to juggle multiple campaigns and stakeholders.</li></ul>Preferred Qualifications:<ul><li>Experience in Finance, Consulting related job role.</li><li>Familiarity with social management tools (Hootsuite, Sprout, Buffer, Loomly, or equivalent) and creative tools (Canva, Figma, Adobe Suite).</li><li>Experience with content repurposing and SEO principles for long-form LinkedIn content.</li><li>Experience running or supporting executive thought-leadership programs.</li></ul>Skills &amp; Tools:<ul><li>Copywriting and content strategy</li><li>Community management and customer-facing communication</li><li>LinkedIn Campaign Manager and Ads</li><li>Analytics and reporting (Excel/Google Sheets, pivot tables)</li><li>Content calendar tools and basic design tools (Canva, Figma)</li><li>Basic video editing (preferred)</li></ul>KPIs / Success Metrics:<ul><li>Follower growth rate (monthly)</li><li>Engagement rate (likes, comments, shares) per post</li><li>Impressions and reach</li><li>Leads generated (via LinkedIn or landing pages) and Cost Per Lead for paid campaigns</li><li>Click-through rate (CTR) for content and ads</li><li>Employee amplification participation and reach</li></ul>Job Type: Full-timeExperience:<ul><li>LinkedIn Accounts Management: 1 year (Preferred)</li><li>Social Media Marketing: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In personExpected Start Date: 08/10/2025

LinkedIn Social Media Manager

A.A Joyland (Pvt) Ltd

AA Joyland Pvt Ltd. is looking to hire Retail Manager for its Head Office based in KarachiLocation: DHA Phase 8 Position: Retail Manager Salary: 130k - 150k Job Type: Full-timeWe are expanding! Join us as we launch our newest outlet at Mega Mall, Karachi. We're on the lookout for an experienced and enthusiastic Retail Manager who can lead from the front and deliver an outstanding customer experience.Key Responsibilities:<ul><li>Oversee all aspects of retail store operations, including sales, staff management, inventory, and customer service</li><li>Drive sales performance and ensure targets are consistently met or exceeded</li><li>Recruit, train, supervise, and evaluate retail staff to ensure high performance and team morale</li><li>Implement visual merchandising and in-store promotional strategies to enhance customer engagement</li><li>Ensure excellent customer service standards and handle customer queries and complaints efficiently</li><li>Monitor stock levels, manage replenishments, and coordinate with the supply chain team</li><li>Maintain store cleanliness, safety, and compliance with company policies and procedures</li><li>Prepare sales reports and provide insights for continuous improvement</li></ul>Requirements:<ul><li>Education: Bachelor&rsquo;s degree in Business Administration, Retail Management, or a related field</li><li>Experience: Minimum 4-5 years in a retail environment, with at least 2 years in a managerial or supervisory role</li><li>Strong leadership, communication, and interpersonal skills</li><li>Proven ability to meet sales targets and manage team performance</li><li>Hands-on knowledge of POS systems, inventory control, and retail operations</li><li>Customer-focused mindset with a passion for delivering excellence</li><li>Ability to work in a fast-paced environment and handle pressure effectively</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Opportunity to grow with a leading retail brand</li><li>Dynamic and supportive work environment</li></ul>Apply Now! Send your updated resume to careers@aajoyland.com with &ldquo;Retail Manager &ndash; Karachi&rdquo; in the subject line.Job Type: Full-timePay: Rs130,000.00 - Rs150,000.00 per monthWork Location: In person

Retail Manager

Explore 1047+ Customer engagement manager in Karachi this September. Find roles across top companies and apply now to boost your career.