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customer engagement specialist

360 Human Capital solutions pvt ltd

Career Opportunity &ndash; Regional Consumer Engagement SpecialistOur client, a well-reputed multinational FMCG firm, is seeking a dynamic and result-driven Regional Consumer Engagement Specialist for its Karachi, Lahore and Islamabad office.If you&rsquo;re passionate about brand engagement, consumer experience, and marketing activations, this is your chance to join a global team and take your career to the next level!Job DescriptionReports To: Consumer Engagement ManagerPurposeSupport the Consumer Engagement Manager in executing consumer engagement initiatives at the regional/zonal level. Responsible for deployment oversight, in-market audits, and coordination with regional stakeholders to ensure effective implementation of CE programs.Key Responsibilities&middot; Coordinate city-level deployment plans including CE volumes, headcount, and stock alignment.&middot; Support CE manager in exploring new channels and areas for CE that can has a potential to become a channel yielding at least 5% CC.in tracking KPIs for regional CE initiatives.&middot; Coordinate with agencies on execution plans and KPIs.&middot; Monitor city-wise and BA-wise targets and report progress.&middot; Ensure availability of CE stock, uniforms, and devices for CE activities.&middot; Conduct regular market visits to ensure BA presence and active consumer engagement.&middot; Perform stock and device audits to verify availability and condition at retail touch points.&middot; Assess BA performance through observation and reporting tools; identify underperforming resources.&middot; Conduct Effective Consumer Contacts (ECC) evaluations with BAs to ensure quality of interaction.&middot; Maintain audit logs and share insights with the Consumer Engagement Manager.&middot; Check, verify through data and provide constant feedback on Retail, LAMPs and any other channels spot with FSF to increase the efficiency of BA.&middot; Manage daily reporting on digital portals and support data integration with global systems.&middot; Assist in preparing monthly performance reports for Category/CX/FSF teams.&middot; Coordinate with regional Sales teams for rollout execution and alignment.&middot; Provide feedback and updates on CE activities to regional stakeholders.&middot; Liaise with CE agencies for deployment and reporting.&middot; Ensure uniform quality and city-wise distribution.Qualifications &amp; Experience&middot; Preferably master&rsquo;s degree or bachelor&rsquo;s degree in business administration, Marketing, or related field&middot; 3&ndash;5 years of experience in consumer engagement, brand activations, or marketing (FMCG experience is a plus)&middot; Strong presentation and communication skills&middot; Data analysis and reporting skills&middot; Experience with CRM tools or digital engagement platforms is an advantage&middot; Ability to work effectively in cross-functional teamsKey Competencies&middot; Problem Solving &amp; Conflict Resolution&middot; Customer-Centric Mindset&middot; Collaboration &amp; Cross-Functional Coordination&middot; Execution &amp; Coordination&middot; Stakeholder Management&middot; Data Reporting &amp; Analysis&middot; Field Audit &amp; Evaluation&middot; Team CollaborationFemale Candidates are strongly encouraged to applyPlease share your updated resume in MS Word format at jobs@hcspak.comNote: Only shortlisted candidates will be contacted.Job Type: Full-timeWork Location: In person

Regional Consumer Engagement Specialist

PARADIGM DIGITAL SOLUTIONS

We are seeking a highly motivated Appointment Setter Agent with strong communication skills and the ability to engage clients professionally. The role involves reaching out to prospective clients, scheduling qualified appointments, and ensuring smooth coordination with the sales team. Candidates with data research and web scraping experience will be given additional preference, as this skill contributes to identifying high-quality leads and optimizing outreach efforts. Key Responsibilities:<ul><li>Initiate outbound calls to prospects and introduce products/services.</li><li>Generate and qualify leads while maintaining an updated client database.</li><li>Schedule appointments for the sales team and ensure accurate follow-ups.</li><li>Contribute to lead generation strategies; scraping or data extraction experience will be considered an asset.</li></ul>Requirements:<ul><li>Fluent in English (spoken and written) with a clear, neutral accent.</li><li>Strong interpersonal, negotiation, and persuasive communication skills.</li><li>Ability to build rapport quickly and handle client objections confidently.</li><li>Self-driven, disciplined, and capable of working independently in a remote setup.</li><li>Familiarity with lead generation techniques, scraping tools, or data mining will be a strong advantage.</li><li>Previous experience in appointment setting, telesales, or customer engagement is preferred.</li></ul>Training &amp; Evaluation:<ul><li>1-week product training and evaluation period will be provided.</li><li>Product Training will be given</li></ul>Salary Package:<ul><li>Competitive salary: 60,000 PKR &ndash; 80,000 PKR (based on performance and experience).</li><li>Job Type: Full-time (Night Shift On-site) Karachi</li><li>Performance-based incentives and growth opportunities.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs90,000.00 per monthWork Location: In person

Appointment Setter Agent

Safa Worldwide Private Limited

Location: DHA Phase 6, Karachi | Full-Time | Office-BasedJob Description: Join our team as a UK-based ECO4 International Sales Executive, where you&rsquo;ll play a key role in helping eligible customers access valuable home energy efficiency grants. In this position, you&rsquo;ll engage with clients, assess eligibility, and guide them through the ECO4 application process with clarity and professionalism. If you&rsquo;re driven, confident, and passionate about helping people benefit from government-backed energy upgrades, this role offers an exciting opportunity to grow in a rewarding, fast-paced environment.What We&rsquo;re Looking For:<ul><li>Fluent English with a clear or neutral accent (mandatory)</li><li>Positive, proactive, and solution-focused attitude</li><li>Strong communication and active listening skills</li><li>Confidence in persuasion, negotiation, and customer engagement</li><li>Effective time management and organizational abilities</li></ul>What We Offer:<ul><li>Competitive Salary: PKR 65,000 &ndash; 100,000 (experienced candidates only)</li><li>Performance-based bonuses</li><li>Opportunities for career growth and skill development</li><li>Monthly performance evaluations</li><li>Supportive, friendly, and professional work environment</li></ul>Work Schedule:<ul><li>Monday to Friday: 2:00 PM &ndash; 11:00 PM</li><li>Saturday: 2:00 PM &ndash; 8:00 PM (Half-day)</li></ul>If you're looking to grow your career in a professional, goal-driven environment while helping customers get the most from their mobile services, we&rsquo;d love to hear from you!Job Type: Full-time Pay: Rs 60,000.00 &ndash; Rs 100,000.00 per month+ CommissionsJob Type: Full-timePay: Rs65,000.00 - Rs100,000.00 per monthWork Location: In person

ECO4 Grant Assistance Specialist – International Sales

Philip Morris International

<div>
 
 Be a part of a revolutionary change
 
 
 
 At PMI, we&rsquo;ve chosen to do something incredible. We&rsquo;re totally transforming our business and building our future on one clear purpose &ndash; to deliver a smoke-free future.
 
 
 With huge change, comes huge opportunity. So, wherever you join us, you&rsquo;ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.
 
 
 We are looking for
 
 Consumer Engagement Specialists
 
 in (Karachi, Lahore &amp; Islamabad). In this role, you will support the Consumer Engagement Manager in executing consumer engagement initiatives at the regional/zonal level. Responsible for deployment oversight, in-market audits, and coordination with regional stakeholders to ensure effective implementation of CE programs.
 
 
 
 Your &lsquo;day to day&rsquo;
 
 
 
 <ul>
 <li>
 Planning:
 </li>
 <li>
 Coordinate city-level deployment plans including CE volumes, headcount, and stock alignment.
 </li>
 <li>
 Support in tracking KPIs for regional CE initiatives.
 </li>
 <li>
 Support CE manager in exploring new channels and areas for CE that can has a potential to become a channel yielding at least 5% CC.in tracking KPIs for regional CE initiatives.
 
 
 </li>
 </ul>
 
 Deployment &amp; Execution
 
 
 
 <ul>
 <li>
 Coordinate with agencies on execution plans and KPIs.
 </li>
 <li>
 Monitor city-wise and BA-wise targets and report progress.
 </li>
 <li>
 Ensure availability of CE stock, uniforms, and devices for CE activities.
 
 
 </li>
 </ul>
 
 In-Market BA Audits
 
 
 
 <ul>
 <li>
 Conduct regular market visits to ensure BA presence and active consumer engagement.
 </li>
 <li>
 Perform stock and device audits to verify availability and condition at retail touchpoints.
 </li>
 <li>
 Assess BA performance through observation and reporting tools; identify underperforming resources.
 </li>
 <li>
 Conduct Effective Consumer Contacts (ECC) evaluations with BAs to ensure quality of interaction.
 </li>
 <li>
 Provide feedback and recommend corrective actions for performance improvement.
 </li>
 <li>
 Maintain audit logs and share insights with the Consumer Engagement Manager.
 </li>
 <li>
 Check, verify through data and provide constant feedback on Retail, LAMPs and any other channels spot with FSF to increase the efficiency of BA.
 
 
 </li>
 </ul>
 
 Reporting, Evaluation &amp; Analysis
 
 
 
 <ul>
 <li>
 Manage daily reporting on digital portals.
 </li>
 <li>
 Support data integration with global systems.
 </li>
 <li>
 Assist in preparing monthly performance reports for Category/CX/FSF teams.
 
 
 </li>
 </ul>
 
 Internal Stakeholder Management
 
 
 
 <ul>
 <li>
 Coordinate with regional Sales teams for rollout execution and alignment.
 </li>
 <li>
 Provide feedback and updates on CE activities to regional stakeholders.
 </li>
 <li>
 Liaise with CE agencies for deployment and reporting.
 </li>
 <li>
 Ensure uniform quality and city-wise distribution.
 </li>
 <li>
 Support spot identification and coordination with local agency(ies
 
 
 </li>
 </ul>
 
 Who We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Preferably master&rsquo;s degree or bachelor&rsquo;s degree in business administration, Marketing, or related field
 
 
 </li>
 </ul>
 3&ndash;5 years of experience in consumer engagement, brand activations, or marketing (FMCG experience is a plus)
 
 
 Strong presentation and communication skills
 
 
 Data analysis and reporting skills
 
 
 Experience with CRM tools or digital engagement platforms is an advantage
 
 
 Ability to work effectively in cross-functional team
 
 
 
 What We Offer
 
 
 
 Our success depends on our talented employees who come to work here every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:
 
 
 <ul>
 <li>
 Seize the freedom to define your future and ours. We&rsquo;ll empower you to take risks, experiment and explore.
 </li>
 <li>
 Be part of an inclusive, diverse culture, where everyone&rsquo;s contribution is respected; collaborate with some of the world&rsquo;s best people and feel like you belong.
 </li>
 <li>
 Pursue your ambitions and develop your skills with a global business &ndash; our staggering size and scale provides endless opportunities to progress.
 </li>
 <li>
 Take pride in delivering our promise to society: to deliver a smoke-free future.
 
 
 </li>
 </ul>
 
 18665
 
 
 
</div>

Consumer Engagement Specialist

Pakpace

Job Summary:We are looking for enthusiastic and hardworking freshers to join our sales team. As a Chat-Based Sales Executive, you will communicate with potential customers through Discord and Instagram, help them understand our products or services, and guide them toward making a purchase. No phone calls or prior sales experience required &mdash; full training will be provided!Key Responsibilities:&middot; Chat with potential customers on Discord and Instagram DMs in a polite and professional manner.&middot; Understand customer needs and suggest suitable products or services.&middot; Maintain daily communication with new and existing leads.&middot; Answer basic questions about products, pricing, and offers.&middot; Keep records of chats, customer inquiries, and sales conversions.&middot; Follow up with interested customers to close sales.&middot; Learn and apply new sales strategies shared by the team lead.Skills Required:&middot; Basic knowledge of Discord and Instagram (chatting, replying to messages, using hashtags, etc.).&middot; Good written English / communication skills.&middot; Positive attitude and willingness to learn.&middot; Ability to multitask and stay organized.Education &amp; Experience:&middot; Education: Intermediate to Graduate .&middot; Experience: No prior experience required &ndash; training will be provided.&middot; Compensation&middot; Salary: 18k + Incentives / Commission.&middot; Attractive performance bonuses for achieving sales targets.Schedule:&middot; Flexible working hours .Job Title: Discord &amp; Instagram Sales Executive (Chat-Based) &ndash; FresherJob Type: Part-TimeJob Type: Part-timePay: Rs18,000.00 - Rs20,000.00 per monthWork Location: In person

Junior Sales Executive ( Chat based)

FX Voyage

Job Title: Online Reputation Manager (ORM) Specialist Location: North Nazimabad, Block H, Karachi Job Type: Full-time Experience: Minimum 1 year in ORMWe are hiring an online reputation manager to handle and improve our company&rsquo;s presence across key review and social platforms. The ideal candidate must be experienced in managing ratings, responding to reviews, and posting content across multiple accounts.Key Responsibilities:<ul><li>Manage and monitor reviews on Trustpilot, GoodFirms, Bark, Reviews.io, Clutch, and Google Business Profile.</li><li>Respond to customer reviews, comments, and messages professionally.</li><li>Create and schedule content for our brands.</li><li>Track brand mentions and online feedback.</li><li>Prepare reports on reviews, engagement, and reputation performance.</li><li>Coordinate with internal teams to resolve issues and improve customer satisfaction.</li></ul>Requirements:<ul><li>Minimum 1+ years of ORM experience.</li><li>Strong understanding of the above-listed review platforms.</li><li>Excellent written communication skills.</li><li>Familiarity with ORM/social media tools.</li><li>Ability to manage multiple accounts and tasks effectively.</li><li>Customer-focused approach with problem-solving skills.</li></ul>Apply: Send your resume to careers@mozack.co or contact +92 312 8206331 for detailsJob Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

ORM Specialist

Renexus Resources

Global Outreach Specialist &ndash; International Business Development Kickstart a High-Growth International Sales Career with Renexus Resources | KarachiRenexus Resources is expanding its International Sales Development team and is looking for a motivated, goal-oriented Global Outreach Specialist to join our office in Gulshan-e-Iqbal, Karachi. If you&rsquo;re passionate about building a career in global B2B engagement and excel in communication-driven roles, this opportunity is designed for you.In this role, you will directly support our international expansion efforts by identifying potential clients, initiating meaningful conversations, and generating high-quality leads for our business development pipeline.Primary Responsibilities<ul><li>Client Outreach: Execute focused outbound prospecting campaigns targeting corporate clients across international markets.</li><li>Value Communication: Present the core advantages of our services in a persuasive, business-focused manner to engage decision-makers.</li><li>Lead Screening: Assess and qualify prospects through predefined criteria and secure appointments for the senior sales team.</li><li>Target Achievement: Meet or surpass weekly performance goals for outreach, conversions, and scheduled meetings.</li><li>Data Accuracy: Ensure all interactions, lead updates, and communication details are accurately recorded in the CRM.</li></ul>Ideal Candidate Profile<ul><li>Strong Communicator: Excellent command of spoken and written English for effective global client interaction.</li><li>Early Career Professionals: Fresh graduates or individuals with up to one year of experience in sales, telemarketing, or customer engagement are encouraged to apply.</li><li>Professional Presence: Confident, articulate, and persistent in client discussions.</li><li>Fast Learner: Quick to grasp service offerings and thrive in a dynamic, performance-driven atmosphere.</li><li>Tech-Friendly: Prior exposure to CRM platforms or sales software is a plus.</li><li>Education: Bachelor&rsquo;s degree preferred.</li></ul>What We Offer<ul><li>Competitive Salary: PKR 30,000 &ndash; 50,000 per month based on experience.</li><li>Unlimited Commissions: Transparent, uncapped incentive structure directly tied to your performance.</li><li>Career Advancement: Structured training programs, regular mentorship, and clear promotion pathways into senior roles.</li><li>Energetic Work Culture: Join a supportive, international team that values initiative and continuous development.</li></ul>Position Details<ul><li>Job Type: Full-time, On-site</li><li>Location: Gulshan-e-Iqbal, Block 9, Karachi</li><li>Shift Options:</li><li>Day Shift: 1:00 PM &ndash; 9:00 PM</li><li>Night Shift: 6:00 PM &ndash; 3:00 AM</li></ul>If you're ready to build a thriving career in global sales and be part of an expanding international team, submit your application today and take the first step toward your professional growth with Renexus Resources.Job Type: Full-timePay: Rs30,000.00 - Rs55,000.00 per monthWork Location: In person

Cold Caller

Explore 1031+ Customer engagement specialist in Karachi this December. Find roles across top companies and apply now to boost your career.