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customer engagement specialist

Demand Agency

<div>
 <p>
  <strong>
   Company Description
  </strong>
 </p>
 <p>
  Demand Agency is a results-driven marketing company dedicated to delivering measurable growth for businesses through reliable strategies. Focused on customized solutions, we cater to diverse industries such as dentistry, real estate, contracting, and legal services, connecting businesses with high-intent prospects. By utilizing cutting-edge tools and insights in Paid Ads, SEO, and Social Media, we craft impactful campaigns that drive conversions and build loyal clientele. Our transparent and data-driven approach ensures consistent performance, helping businesses simplify their marketing processes and achieve long-term success. Partner with Demand Agency to unlock your business's potential and focus on what you do best.
 </p>
 <p>
  <strong>
   Role Description
  </strong>
 </p>
 <p>
  This full-time on-site role, based in Kar&amacr;chi, involves driving e-book sales through effective customer engagement and strategic sales techniques. As an E-Book Sales Specialist, you will be responsible for interacting with potential customers, understanding their needs, and recommending the right products or services to close sales. You will also collaborate with internal teams to ensure customer satisfaction, track sales performance, and meet monthly targets. Training new sales team members and contributing to the development of sales strategies may also be part of the role.
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  <strong>
   Fresh and Experienced both are encouraged to apply
  </strong>
 </p>
 <ul>
  <li>
   Strong Communication and Customer Service skills to engage with clients effectively and address their needs.
  </li>
  <li>
   Proven abilities in Sales and Sales Management to achieve targets and contribute to business growth.
  </li>
  <li>
   Experience in Training to assist and guide new team members in understanding sales processes and products.
  </li>
  <li>
   Results-oriented mindset with the ability to meet and exceed sales performance metrics.
  </li>
  <li>
   Proficiency with CRM tools and customer engagement platforms is a plus.
  </li>
  <li>
   Previous experience in the e-book or digital publishing industry is advantageous.
  </li>
  <li>
   Bachelor's degree in Marketing, Business, or a related field is preferred.
  </li>
 </ul>
</div>


Publishing Sales Specialist

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
About Contour:</div><div><div>
Contour Software </div>started from Karachi in 2010, with a little over a dozen people, and has grown to 2,000 people in 13 years, with offices in Karachi, Lahore and Islamabad, serving client divisions located all across the globe.</div><div></div><div><div><div><div><div><div><div><div><div><div>
About Position:<br>
The People Engagement Specialist at Contour will be dedicated to driving stronger engagement and opening up lines of communication with current and potential employees through managing all communications and events at Contour. The People Engagement Specialist will work closing for the development and execution of strategic employee engagement initiatives for Contour Software that drives a culture of excellence. The incumbent will be responsible for helping promote a positive organizational culture and will be primarily responsible for the creation and execution of internal employee engagement and Human Resources communications campaigns and events; as well as collaborating with marketing, and employees throughout the organization to drive employee awareness and engagement by creating initiatives that promote the key objectives of the organization.</div><div></div><div>
Responsibilities:</div><ul><li><div>
Support and maintain the employee engagement programs and initiatives that support Contour's organizational goals and culture.</div></li><li><div>
Develop and communicate positive employee relation strategies and retention initiatives that foster and promote a culture of excellence.</div></li><li><div>
Establish and maintain measurement standards to provide meaningful information that will guide continual improvement and further increase employee engagement, satisfaction and retention.</div></li><li><div>
Responsible for ensuring content consistency of messages and alignment to overall company and HR strategy.</div></li><li><div>
Encourage the adoption of relevant social media best practices into the corporate culture and support the company's internal social media-related engagement projects, as well as recommend new systems and vehicles to improve the quality, consistency, and timeliness of the information.</div></li><li><div>
Research and work with different vendors (corporate gifts, printing, sound, decoration, and other event management vendors) and internal departments to build engagement plans proactively.</div></li><li><div>
Serve as project point person on specific segments of employee engagement and communications programs, including contests, meeting logistics, meeting recaps, budget summaries, etc., to ensure all engagement programs are successfully implemented.</div></li><li><div>
In collaboration with the Communications and Marketing Department, designs regular employee engagement communication vehicles for employees by creating multimedia messages.</div></li><li><div>
Supports design and administration components for employee engagement surveys.</div></li><li><div>
Act as the Human Resources communications coordinator for the launch of all Contour programs and events.</div></li><li><div>
Analyze information and identify workplace improvement needs.</div></li><li><div>
Evaluate the effectiveness of employee relations programs through the use of metrics.</div></li><li><div>
Stay informed and aware of organizational operations and initiatives and identify areas where additional internal associate engagement communication is needed and develop a plan to meet those needs.</div></li><li><div>
Support and collaboratively help to build engagement teams within the cross-functional areas of Human Resources and internal business partners alike.</div></li><li><div>
Perform other related duties as required and assigned.</div></li></ul><div><br>
Qualification:</div><ul><li><div>
Bachelors in any discipline, preferably HR or Marketing.</div></li><li><div>
At least 2 years of experience in a similar role.</div></li><li><div>
The ability to work autonomously and to deal with ambiguity is critical.</div></li><li><div>
Proven organizational skills &ndash; be willing to multi-task and operate in a fast-paced challenging environment.</div></li><li><div>
Solid facilitation and presentation skills.</div></li><li><div>
Highly organized, able to wear multiple hats, and accomplish a multitude of tasks in a fast-moving environment.</div></li><li><div>
Excellent communication skills (written and verbal).</div></li><li><div>
Must be a team player with demonstrated team experience.</div></li><li><div>
Exceptional customer service focus.</div></li><li><div>
Ability to maintain/manage confidential information.</div></li><li><div>
Strong interpersonal skills and ability to professionally interact with managers, staff, and officers at all levels of the organization with diplomacy and professionalism.</div></li><li><div>
Self-motivated, proactive, committed to continuous improvement.</div></li><li><div>
Strong analytical skills.</div></li><li><div>
Good time management and organizational skills.</div></li><li><div>
Ability to make sound judgments on job-related matters works with minimal supervision, demonstrates initiative, and manages multiple tasks and deadlines in a fast-paced environment.</div></li><li><div>
Ability to deal effectively and courteously with irate employees.</div></li><li><div>
Proficiency in Microsoft Office suite required.</div></li></ul><div><br>
Work shift:<br>
11 - 8 PM OR 12 - 9 PM PKT<br>
<br>
Job Location:<br>
Contour Software offices in Karachi (frequent travel required between the offices)</div></div></div></div></div></div></div></div></div></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

People Engagement Specialist

Naheed

<p><b>Job Title:</b> Community Management Executive</p><p><b>Department:</b> Customer Service<br/><b>Reporting To:</b> Customer Service Team Lead</p><p><b>Job Summary</b></p><p>The Community Management Executive is responsible for building, engaging, and nurturing the company&rsquo;s online and offline communities. This role focuses on managing customer interactions across social media platforms, forums, and other digital channels to strengthen brand loyalty, improve customer satisfaction, and maintain a positive brand image.</p><p><b>Key Responsibilities</b></p><ul><li>Manage and moderate online communities across social media platforms, forums, and review channels</li><li>Respond promptly and professionally to customer comments, messages, and inquiries</li><li>Foster positive engagement by initiating conversations, campaigns, and community activities</li><li>Monitor community feedback and escalate concerns or complaints to relevant departments</li><li>Collaborate with marketing, customer service, and content teams to align messaging</li><li>Track community trends, sentiment, and engagement metrics</li><li>Support brand advocacy by identifying and engaging loyal customers and influencers</li><li>Ensure all community interactions align with the company&rsquo;s brand voice and values</li></ul><p>*</p><p><b>Qualifications &amp; Skills</b></p><ul><li>1&ndash;3 years of experience in community management or customer engagement/Call center expericned will be preferred</li><li>Excellent written and verbal communication skills</li><li>Strong interpersonal and conflict-resolution abilities</li><li>Familiarity with social media platforms, community tools, and CRM systems</li><li>Ability to handle sensitive situations calmly and professionally</li><li>Strong organizational and time-management skills</li></ul><p><b>Preferred Competencies</b></p><ul><li>Experience in e-commerce or digital brands</li><li>Understanding of customer behavior and online engagement strategies</li><li>Analytical mindset with the ability to interpret engagement metrics</li></ul><p><b>Working Conditions</b></p><ul><li>Full-time role 2Pm-11 PM</li></ul><p>Job Type: Full-time</p><p>Pay: Rs34,000.00 - Rs38,000.00 per month</p><p>Work Location: In person</p>

Community Management Executive

NielsenIQ

<p></p><div><div><div><p>Customer Integration Specialist is responsible for providing technical integration and services support to NIQ GfK customers. This role develops and delivers professional services product content delivery scripts and exports to NIQ GfK global customer base. Creating, updating and maintaining NIQ GfK customer online help documentation is managed by Customer Integration Specialist. Operationally, this role assists customer success team and commercial team by creating reports / queries / analysis of catalog data.</p><p><b>
Note: This is a Pakistan night shift position.</b></p><ul><li>
Accompany commercial team to customer demos and calls, advise and participate in technical discussions regarding functionality, features, connectivity, development and test efforts.</li><li>
Provide technical product catalog integration support via email, chat and calls.</li><li>
Provide support to fellow customer success members in automating technical tasks and processes.</li><li>
Provide / run basic reports for catalog for customers and North American sales reps.</li><li>
Develop and deliver professional services product content delivery scripts and exports for existing and prospecting customers.</li><li>
Manage customer delivery projects with some assistance by lead/manager.</li><li>
Working with development team on customer reported bugs and issues and making sure they are addressed.</li><li>
Taking customer requirements and assist manager in creating service SOWs.</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><ul><li>
Moderate Database knowledge of Oracle, MS SQL, mySQL</li><li>
Moderate understanding of at least one scripting language such as Java Script</li><li>
Basic knowledge of programing language such as Python and JAVA</li><li>
Basic understanding of Windows and Linux</li><li>
Knowledge of Microsoft Office programs</li><li>
Bachelor&rsquo;s degree in Computer Science or equivalent technical knowledge</li><li>
Experience working with at least one database management system</li><li>
At least 1-2 years of experience or equivalent working at NIQ Etilize or outside NIQ Etilize</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>
Additional Information</b></h2></div><div></div><div><p>
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including r&eacute;sum&eacute; screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ&rsquo;s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ&rsquo;s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.</p><p><b>
Our Benefits</b></p><ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>
<p><b>
About NIQ</b></p><p>
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.</p><p>
For more information, visit NIQ.com</p><p>
Want to keep up with our latest updates?</p><br>
<p></p>
<p><b>
Our commitment to Diversity, Equity, and Inclusion</b></p><p>
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</p></div></div></div>

Customer Integration Specialist

<div>
 <p>
  Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View&trade; on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <p>
  Customer Integration Specialist is responsible for providing technical integration and services support to NIQ GfK customers. This role develops and delivers professional services product content delivery scripts and exports to NIQ GfK global customer base. Creating, updating and maintaining NIQ GfK customer online help documentation is managed by Customer Integration Specialist. Operationally, this role assists customer success team and commercial team by creating reports / queries / analysis of catalog data.
  <br/>
  <br/>
 </p>
 <p>
  <strong>
   Note: This is a Pakistan night shift position.
   <br/>
   <br/>
  </strong>
 </p>
 <ul>
  <li>
   Accompany commercial team to customer demos and calls, advise and participate in technical discussions regarding functionality, features, connectivity, development and test efforts
  </li>
  <li>
   Provide technical product catalog integration support via email, chat and calls
  </li>
  <li>
   Provide support to fellow customer success members in automating technical tasks and processes
  </li>
  <li>
   Provide / run basic reports for catalog for customers and North American sales reps
  </li>
  <li>
   Develop and deliver professional services product content delivery scripts and exports for existing and prospecting customers
  </li>
  <li>
   Manage customer delivery projects with some assistance by lead/manager
  </li>
  <li>
   Working with development team on customer reported bugs and issues and making sure they are addressed
  </li>
  <li>
   Taking customer requirements and assist manager in creating service SOWs
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Moderate Database knowledge of Oracle, MS SQL, mySQL
  </li>
  <li>
   Moderate understanding of at least one scripting language such as Java Script
  </li>
  <li>
   Basic knowledge of programing language such as Python and JAVA
  </li>
  <li>
   Basic understanding of Windows and Linux
  </li>
  <li>
   Knowledge of Microsoft Office programs
  </li>
  <li>
   Bachelor&rsquo;s degree in Computer Science or equivalent technical knowledge
  </li>
  <li>
   Experience working with at least one database management system
  </li>
  <li>
   At least 1-2 years of experience or equivalent working at NIQ Etilize or outside NIQ Etilize
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <p>
  NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including r&eacute;sum&eacute; screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ&rsquo;s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ&rsquo;s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
  <br/>
  <br/>
 </p>
 <p>
  <strong>
   Our Benefits
   <br/>
   <br/>
  </strong>
 </p>
 <ul>
  <li>
   Flexible working environment
  </li>
  <li>
   Volunteer time off
  </li>
  <li>
   LinkedIn Learning
  </li>
  <li>
   Employee-Assistance-Program (EAP)
  </li>
 </ul>
 <br/>
 <p>
  <strong>
   About NIQ
   <br/>
   <br/>
  </strong>
 </p>
 <p>
  NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
  <br/>
  <br/>
 </p>
 <p>
  For more information, visit NIQ.com
  <br/>
  <br/>
 </p>
 <p>
  Want to keep up with our latest updates?
  <br/>
  <br/>
 </p>
 <p>
  Follow us on: LinkedIn | Instagram | Twitter | Facebook
  <br/>
  <br/>
 </p>
 <br/>
 <p>
  <strong>
   Our commitment to Diversity, Equity, and Inclusion
   <br/>
   <br/>
  </strong>
 </p>
 <p>
  At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
  <br/>
  <br/>
 </p>
</div>


LumineX systems

<p><b>Job Title: </b>Chat Sales Representative (Salary+ Commission)</p><p><b>Location:</b> Gulshan-e-Iqbal, Block 13C, University Road, Karachi</p><p><b>Job Type:</b> Full-time, Part-time, On-site</p><p><b>Experience:</b> Minimum 6 months</p><p><b>Role Overview:</b> This role involves interacting with potential clients on <b>Chat Sales</b>, building strong relationships, and driving sales growth. The ideal candidate will have excellent communication skills and a passion for social media engagement.</p><p><b>Key Responsibilities:</b></p><ul><li>Identify and engage with potential clients across <b>Chat Sales</b> platforms.</li><li>Craft personalized pitches and proposals to promote services effectively.</li><li>Build and maintain relationships with influencers, community members, and clients.</li><li>Respond promptly to inquiries with professionalism and accuracy.</li><li>Collaborate with internal teams to align sales strategies with service offerings.</li><li>Monitor industry trends, community dynamics, and competitor activities to uncover new opportunities.</li><li>Achieve sales targets and contribute to company growth.</li><li>Maintain detailed records of client interactions, sales activities, and engagement metrics.</li></ul><p><b>Qualifications:</b></p><ul><li><b>Experience:</b> minimum 6 months of experience in sales, telemarketing, or cold calling.</li><li>Exceptional communication and interpersonal skills.</li><li>Strong organizational abilities and attention to detail.</li><li>Goal-oriented, self-motivated, and capable of working independently.</li><li>Previous experience in a similar role is preferred but not mandatory.</li></ul><p><b>What We Offer:</b></p><ul><li>A collaborative and dynamic work environment.</li><li>Opportunities for professional growth.</li><li>Competitive salary based on experience.</li></ul><p>Job Types: Full-time, Part-time</p><p>Pay: Rs15,000.00 - Rs150,000.00 per month</p><p>Work Location: In person</p>

Chat Sales Representative

Tech Cuber

<p><b>Discord Sales -Chat Based Job</b></p><p><b>Timing:</b> <b>NIGHT SHIFT ( 9 PM - 6 AM)</b></p><p><b>Experiences: fresher till 06 months </b></p><p><b>Fresher Starting Salary: 25k + Commission </b></p><p><b>Basic Salary+ Commission + Rewards</b></p><p>Location: <b>Gulshan-e-Iqbal, Block 6 , Karachi </b></p><p><b>Responsibilities:</b></p><ul><li>Schedule meetings with potential clients and understand their needs and concerns.</li><li>Communicate effectively through email and social media platforms such as Twitter, Facebook, and Discord.</li><li>Gather feedback from customers or prospects and share it with the internal team for improvement.</li><li>Collaborate with team members to achieve better overall results.</li></ul><p><b>Requirements:</b></p><ul><li>Willingness to work night shifts (9:00 PM &ndash; 6:00 AM).</li><li>Excellent written and verbal communication skills.</li><li>O/A Levels background preferred.</li></ul><p>Job Type: Fresher</p><p>Job Types: Full-time, Fresher</p><p>Work Location: In person</p>

Discord Sales -Chat Based Job (Onsite)

Explore 758+ Customer engagement specialist in Karachi this January. Find roles across top companies and apply now to boost your career.

758 customer engagement specialist jobs IN Karachi

Publishing Sales Specialist

People Engagement Specialist

Community Management Executive

Customer Integration Specialist

Customer Integration Specialist

Chat Sales Representative

Discord Sales -Chat Based Job (Onsite)