customer service representative Jobs in Karachi

customer service representative

customer sales executive

customer success manager

customer support executive Jobs in Karachi

customer support executive

customer sales representative Jobs in Karachi

customer sales representative

customer engagement specialist

Tekventure

Sales Executive &ndash; Car Inspection Services CampaignLocation: Tariq Road, KarachiShift Timing: 5:00 PM &ndash; 01:00 AMJob Type: Full-time | On-siteAbout the Role:Are you looking to build a career in sales with real growth opportunities? Join our energetic team and help promote our Car Inspection Services while developing your professional skills in a performance-driven environment.Key Responsibilities:Engage with potential customers through chat support across multiple platforms.Promote and sell Car Inspection Services to new and existing clients.Build and maintain strong customer relationships.Achieve monthly sales targets and contribute to overall team success.Requirements:Excellent communication skills (English preferred).Basic understanding of social media platforms.Passion for sales and customer engagement.Self-motivated and goal-oriented, with the ability to work under targets.If you&rsquo;re ambitious, customer-focused, and ready to grow &mdash; we&rsquo;d love to hear from you!Job Type: Full-timePay: Up to Rs45,000.00 per monthWork Location: In person

Sales Executive (Chat Based)

Universal Auto Engineering

We&rsquo;re Hiring &mdash; Sales Agents (Call Center)We are looking for energetic and goal-driven professionals to join our Domestic Healthcare Campaign (Medical Division). If you&rsquo;re passionate about sales, communication, and customer engagement &mdash; this is your opportunity to grow in a professional environment.Location:PECHS, KarachiTimings:10:00 AM &ndash; 7:00 PMCompensation:<ul><li>Sales Agents: Rs. 50,000 + Attractive Commission</li></ul>Requirements:<ul><li>Strong communication and persuasion skills</li><li>Prior experience in telesales or healthcare campaigns preferred</li><li>Target-oriented, confident, and team-focused</li><li>Ability to maintain professionalism in customer interactions</li></ul>What We Offer:<ul><li>Professional work environment</li><li>Fixed day shift (no night operations)</li><li>Growth and career advancement opportunities</li><li>Incentive-based rewards and recognition</li></ul>Apply Now!Join our growing Healthcare Call Center Team and be part of a campaign that helps people lead healthier lives!Job Type: Full-timePay: From Rs50,000.00 per monthWork Location: In person

Sales Executive

Tapal Tea (Pvt.) Ltd.

<div>
 
 
 Role Purpose
 
 
 
 
 
 
 The Engagement Executive will be responsible for designing, executing, and sustaining employee engagement initiatives that foster a positive, inclusive, and high-performing workplace culture at Tapal. This role focuses on enhancing employee connection, motivation, and belonging by implementing meaningful engagement programs, driving internal communication efforts, and ensuring the successful execution of organization-wide engagement and recognition activities.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 1. Employee Engagement Strategy &amp; Implementation
 
 
 <ul>
 <li>
 Develop the annual employee engagement plan aligned with Tapal&rsquo;s business objectives and cultural values.
 </li>
 <li>
 Design and execute engagement activities and events to enhance employee involvement, morale, and team spirit.
 </li>
 <li>
 Plan and implement customized engagement initiatives tailored to departmental and employee needs.
 </li>
 <li>
 Partner with key stakeholders to ensure consistent engagement across all employee touchpoints.
 </li>
 </ul>
 
 
 2. Culture &amp; Communication
 
 
 <ul>
 <li>
 Communicate and embed Tapal&rsquo;s organizational values in all engagement activities to strengthen the company culture.
 </li>
 <li>
 Ensure timely and creative posting of engagement activities, workshops, and milestones on Tapal&rsquo;s LinkedIn page to promote Tapal&rsquo;s employer brand and culture.
 </li>
 <li>
 Support the design and dissemination of communication materials related to corporate events, awards, and recognition programs.
 </li>
 </ul>
 
 
 3. Surveys, Insights &amp; Action Planning
 
 
 <ul>
 <li>
 Conduct and evaluate Employee Engagement Surveys to gauge employee sentiment and organizational culture.
 </li>
 <li>
 Support the Manager Talent, Culture &amp; Learning in conducting focus groups to gather qualitative insights from survey results.
 </li>
 <li>
 Assist in formulating action plans and tracking progress on engagement insights to ensure continuous improvement.
 </li>
 </ul>
 
 
 4. Rewards, Recognition &amp; Corporate Events
 
 
 <ul>
 <li>
 Support the implementation and execution of Rewards and Recognition (R&amp;R) initiatives.
 </li>
 <li>
 Ensure smooth coordination and creative execution of corporate events including Town Halls, Corporate Awards, and key celebrations to foster belonging and alignment.
 </li>
 <li>
 Coordinate logistics, design concepts, and employee communication for company-wide events.
 </li>
 </ul>
 
 
 5. Internship &amp; Early Talent Programs
 
 
 <ul>
 <li>
 Lead the Summer Internship Program end-to-end &mdash; from branding, recruitment, and onboarding to learning experience and final evaluation.
 </li>
 <li>
 Create a safe, inclusive, and engaging environment for interns, ensuring a meaningful learning experience and strong employer brand perception.
 </li>
 <li>
 Introduce mentorship and counselling touchpoints for interns and new hires to promote career development and cultural assimilation.
 </li>
 </ul>
 
 
 6. Cross-Functional Collaboration &amp; Innovation
 
 
 <ul>
 <li>
 Propose and execute initiatives to encourage cross-functional team collaboration and bonding.
 </li>
 <li>
 Introduce creative engagement formats such as learning circles, coffee connect sessions, and culture weeks.
 </li>
 <li>
 Continuously explore innovative engagement ideas to elevate employee experience and retention.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field
 </li>
 <li>
 1&ndash;3 years of experience in Employee Engagement or related HR roles.
 </li>
 </ul>
 
 
 
 
 
 Key Skills &amp; Competencies
 
 
 
 
 
 <ul>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Strong interpersonal and relationship-building abilities.
 </li>
 <li>
 Creative thinker with an eye for branding and design.
 </li>
 <li>
 Project management and multitasking skills with attention to detail.
 </li>
 <li>
 Proactive, energetic, and collaborative team player.
 </li>
 </ul>
 
 
</div>

Engagement & Culture Specialist

Ibex

Job descriptionCompany Descriptionibex is a global leader in business process outsourcing (BPO) and customer engagement solutions, providing innovative services to help companies acquire, engage, and retain customers. With over 35,000 employees worldwide and advanced technology like the Wave X platform, ibex manages nearly 200 million customer interactions annually. Operating in industries like retail, e-commerce, healthcare, fintech, utilities, and logistics, ibex delivers superior customer experiences and adds significant value to its clients.Role DescriptionThis is a full-time on-site role for a Customer Service Specialist located in Karachi Division. The Customer Service Specialist will be responsible for providing excellent customer support, ensuring customer satisfaction, demonstrating phone etiquette, and enhancing the overall customer experience on a day-to-day basis.Qualifications<ul><li>Customer Support and Customer Service skills</li><li>Customer Satisfaction and Customer Experience skills</li><li>Strong Phone Etiquette</li><li>Effective communication and problem-solving abilities</li><li>Experience in a customer service role is preferred</li><li>Ability to work in a fast-paced environment</li><li>High school diploma or equivalent required</li></ul>Job Types: Full-time, Contract Contract length: 6 monthsPay: Rs90,000.00 - Rs115,000.00 per monthWork Location: In person

International customer services specialist

IBEX Global

Company Descriptionibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world&rsquo;s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.ibex leverages its diverse global team of over 35,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at talentibex.com and connect with us in the digital world.Role DescriptionThis is a full-time onsite role located in Kar&#257;chi for an International Customer Support Specialist. The International Customer Support Specialist will be responsible for providing multilingual customer service via phone, email, and chat to customers around the world, and is expected to troubleshoot and resolve issues relating to customer orders, billing, and shipping. The ideal candidate will possess great communication skills and the ability to multitask and prioritize.Qualifications<ul><li>Fluency in English</li><li>Experience in a customer support or service role is preferred</li><li>Strong verbal and written communication skills</li><li>Ability to multitask and prioritize in a fast-paced environment</li><li>Effective problem-solving and decision-making skills</li></ul>Job Types: Full-time, Temporary, Contract, Fresher Contract length: 3 monthsPay: Rs90,000.00 - Rs115,000.00 per monthWork Location: In person

International Customer Service Representative

ABIC

Job Title: Social Media Branding Specialist (Organic Growth &amp; Store Visibility)Location: Remote / On-site (as applicable)Timings: 06:00 pm to 03:00 am Experience Required: Minimum 5 years in social media management, branding, and organic growth Employment Type: Full-timeAbout the RoleWe are looking for a creative, strategic, and proactive Social Media Specialist who will be responsible for building the brand visibility and organic presence of our 300+ stores in USA across all social platforms.The ideal candidate is a strong thinker and problem-solver, able to generate content ideas, collaborate with store managers, and translate real in-store activities into engaging digital stories that attract and retain audiences.Key Responsibilities<ul><li>Develop and implement organic social media strategies to boost brand visibility and engagement.</li><li>Communicate directly with store managers to collect store updates, images, and content ideas.</li><li>Create and manage photo and video content showcasing store activities, promotions, and customer experiences.</li><li>Brainstorm and execute creative campaigns to drive organic reach and community engagement.</li><li>Manage and optimize store social media pages (Facebook, Instagram, TikTok, etc.) for consistent growth.</li><li>Analyze organic performance metrics and provide actionable insights for improvement.</li><li>Stay updated with latest social trends, hashtags, and platform updates to keep our pages relevant and visible.</li><li>Work closely with the marketing team to ensure brand consistency and content quality.</li></ul>Requirements<ul><li>Minimum 5 years of proven experience in social media management, branding, or organic marketing.</li><li>Strong understanding of social media algorithms, engagement tactics, and storytelling.</li><li>Excellent communication and collaboration skills to work with multiple store managers.</li><li>Ability to generate original ideas for photos, reels, and video content.</li><li>Knowledge of basic graphic design or video editing tools (Canva, CapCut, etc.) is a plus.</li><li>Self-driven, creative, and passionate about building brand presence organically.</li></ul>Job Type: Full-timePay: Rs120,000.00 - Rs150,000.00 per monthWork Location: In person

Social Media Branding Specialist (Organic Growth & Store Visibility)

AppedologyPK Recruitment

Social Media &amp; Growth Specialist. Role SummaryAppedology is hiring a Social Media &amp; Growth Specialist to independently manage the organic social media strategy and execution for our US-based brands. This is a full-ownership role where the candidate must drive everything from strategy and content creation to daily publishing, community engagement, and measurable results - strictly organic, with no paid advertising required.The primary goal is to transform our social presence into a predictable source of audience growth, strong engagement, and qualified inbound leads.II. Core Responsibilities (Full Ownership)The specialist is fully responsible for the entire social media cycle and must work autonomously.Strategy &amp; Planning<ul><li>Develop and execute a 90-day organic growth strategy targeting US audiences across platforms like LinkedIn, Instagram, X/Twitter, and Facebook.</li></ul><ul><li>Build and maintain a 12-week rolling content calendar, ensuring consistent publishing and alignment with overall marketing objectives.</li></ul>Content Creation &amp; Publishing<ul><li>Create, schedule, and publish 15-20 high-value organic posts weekly.</li></ul><ul><li>Write engaging captions, hooks, and Call-to-Actions (CTAs), maintaining the appropriate US tone.</li></ul><ul><li>Repurpose existing long-form content (blogs, articles) into platform-specific formats (carousels, reels, shorts).</li></ul><ul><li>Liaise with internal Design and Content teams for asset delivery, but maintain final accountability for publishing quality and accuracy.</li></ul>Community Management &amp; Leads<ul><li>Actively engage with the community, responding to comments and DMs promptly (target response time: under 2 hours).</li></ul><ul><li>Identify customer pain points and translate these insights into relevant, high-performing content.</li></ul><ul><li>Implement organic funnels (e.g., link-in-bio optimization, specific CTAs) to generate inbound leads.</li></ul>Performance Tracking &amp; Reporting<ul><li>Track and analyze performance metrics weekly and monthly.</li></ul><ul><li>Deliver concise reports with actionable insights and clear recommendations for improvement.</li></ul><ul><li>Coordinate content themes with internal SEO efforts to leverage trending topics.</li></ul>III. Performance Metrics (KPIs)Success in this role will be measured by consistent delivery and improvement across these key organic metrics:Focus AreaKPITargetLeads (Organic)Qualified leads from social media8 per monthFollower GrowthMonthly increase+10-15%Engagement RateInteraction per post+2-3% MoMPublishing ConsistencyCalendar execution rate95-100%Response TimeComments/DMs response time&lt; 2 hoursContent QualityBrand alignment100% adherenceIV. Qualifications &amp; AssessmentA. Required Qualifications<ul><li>Education: Bachelor's degree (16 years of education) in Marketing, Business Administration, Communications, or a related field - mandatory.</li></ul><ul><li>Experience: 3-5 years of hands-on experience managing organic social media for brands targeting US audiences.</li></ul><ul><li>Skills:</li></ul><ul><li>Excellent command of English (US tone and style).</li></ul><ul><li>Proficiency with Meta Business Suite (organic functions), LinkedIn Page Management, Canva, and scheduling tools (Metricool, Buffer, Later, etc.).</li></ul><ul><li>Familiarity with SEO fundamentals for content alignment.</li></ul><ul><li>Strong short-form copywriting, organization, and analytical skills.</li></ul>B. Mandatory Pre-Hiring AssessmentAll shortlisted candidates must complete a hands-on Social Media Skills Test covering these four critical aspects:Skill AreaAssessment DescriptionSEO AwarenessIdentify and apply trending keywords in sample social post captions.CopywritingWrite a 3-post carousel script with engaging CTAs for a US-based audience.Basic DesignCreate one static post or carousel graphic in Canva following mock brand guidelines.Social Media StrategyDraft a 7-day mini-content calendar showing tone, post type, and objective.V. Application RequirementsPlease submit the following items with your application:<ul><li>Updated resume.</li></ul><ul><li>Portfolio or links to brand accounts you have managed (with measurable metrics, if available).</li></ul><ul><li>A short case study (1-page) demonstrating organic growth or engagement results from previous work.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per month

Social Media & Growth Specialist (US BASED EVENING SHIFT)

Explore 994+ Customer engagement specialist in Karachi this November. Find roles across top companies and apply now to boost your career.