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customer engagement specialist

Call Cafe

Position: Chat-Based Outbound Sales Agent &amp; Data Scraper (UK Campaign)Department: Outbound SalesCompany: Call Caf&eacute;Location: Sharah-e-Faisal, KarachiReports To: Head of SalesJob Type: Full Time (8 hours, 6 days a week, Evening Shift)Salary: Basic 50k + Commission on SalesRole OverviewThe Chat-Based Outbound Sales Agent &amp; Data Scraper plays a vital role in expanding Call Caf&eacute;&rsquo;s clientele base by identifying, approaching, and building relationships with potential restaurants through chat-based communication platforms. In addition, this role is responsible for scraping, collecting, and maintaining restaurant data to generate strong and reliable leads for the Sales Team. By combining lead generation, digital outreach, and initial client engagement, this role directly contributes to Call Caf&eacute;&rsquo;s growth and market presence.Key Responsibilities1. Outbound Sales &amp; Client Engagement<ul><li>Reach out to potential restaurant partners via chat-based platforms (WhatsApp, social media,instagram, facebook,linkedin, web chat, and email) on behalf of Call Caf&eacute;.</li><li>Present Call Caf&eacute;&rsquo;s suite of services (Inbound Order Taking, Social Media Management, Marketing Services, e-pos services, SEO services, internet package services, SMS marketing and Customer Support Solutions) in a persuasive, professional, and solution-oriented manner.</li><li>Engage prospects with tailored communication that highlights how Call Caf&eacute; can add value to their restaurant operations and boost revenue.</li><li>Build rapport with potential clients and set up follow-ups, demos, or meetings for the Sales Team.</li><li>Maintain a record of all outreach conversations for tracking and future reference.</li></ul>2. Data Scraping &amp; Lead Generation<ul><li>Scrape and gather restaurant data from online sources, directories, food delivery platforms, and social media.</li><li>Ensure the accuracy, relevance, and cleanliness of data collected (restaurant name, location, cuisine type, contact details, owners/managers info, etc.).</li><li>Organize and update the sales database/CRM with verified leads to provide the Sales Team with actionable insights.</li><li>Monitor competitor activity and identify new opportunities for Call Caf&eacute; in untapped markets.</li></ul>3. Collaboration &amp; Reporting<ul><li>Work closely with the Outbound Sales Team to ensure smooth handover of qualified leads.</li><li>Provide weekly and monthly reports on outreach efforts, responses received, and lead quality.</li><li>Share insights with the Sales &amp; Marketing teams to refine strategies and messaging.</li><li>Track progress and measure effectiveness of chat-based campaigns against defined KPIs.</li></ul>Key Skills &amp; Competencies<ul><li>Excellent written communication skills with the ability to engage professionally via chat and email.</li><li>Strong sales mindset with the ability to persuade, influence, and build rapport digitally.</li><li>Proficiency in data scraping tools, techniques, and online research.</li><li>Detail-oriented with the ability to verify, clean, and organize large datasets.</li><li>Ability to work independently with minimal supervision while managing multiple leads simultaneously.</li><li>Tech-savvy and familiar with CRM systems, spreadsheets, and reporting tools.</li><li>Strong organizational and time-management skills.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Marketing, Business Administration, IT, or a related field (preferred, not mandatory with relevant experience).</li><li>Proven experience in lead generation, data scraping, or outbound sales.</li><li>Familiarity with restaurant/food &amp; beverage industry is a plus.</li><li>Prior experience in chat-based sales or customer engagement via F/B &amp; Instagram is highly desirable.</li></ul>Performance Indicators (KPIs)<ul><li>Number of Sales per month.</li><li>Conversion rate from chat-based outreach to qualified leads.</li><li>Accuracy and quality of scraped data.</li><li>Contribution to Sales Team&rsquo;s monthly targets.</li><li>Number of Generated leads for Our cold callers.</li><li>Responsiveness and professionalism in client communication.</li></ul>Job Type: Full-timePay: Rs50,000.00 per monthAbility to commute/relocate:<ul><li>Karachi Shahra-E-Faisal: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Data Scraping: 3 years (Required)</li><li>Chat Bases Sales : 3 years (Required)</li></ul>Work Location: In person

Chat-Based Outbound Sales Agent & Data Scraper

Tekventure

Are you looking for a rewarding career in sales with growth opportunities? Join our dynamic team for the Design Sales Campaign and become part of a company that values performance, creativity, and dedication. Key Responsibilities<ul><li>Engage with potential customers through chat support on platforms such as Twitter, Twitch, Discord, and Instagram</li><li>Promote our Design Sales Services to new and existing clients</li><li>Build and maintain strong customer relationships while delivering excellent service</li><li>Work towards achieving monthly sales targets and contribute to overall team success</li></ul>Requirements<ul><li>Strong written and verbal communication skills (English preferred)</li><li>Passion for sales and digital engagement</li><li>Ability to perform in a target-driven environment</li><li>Previous sales or customer service experience is a plus (but not mandatory)</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Performance-based incentives and bonuses</li><li>A professional and growth-oriented work environment</li><li>Opportunities for career advancement</li></ul>Job Type: Full-timePay: Rs20,000.00 - Rs50,000.00 per monthWork Location: In person

Sales Executive Design Sales

DigitalOcean

<div>
 Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you&rsquo;ll find your place here. We value winning together&mdash;while learning, having fun, and making a profound difference for the dreamers and builders in the world.
 
 
 We are seeking a dynamic and skilled Community Manager with a strong technical background to lead the charge in building, engaging, and nurturing our community of customers, content creators, and partners. The ideal candidate will have a passion for technology, excellent communication skills, and the ability to create and promote content that drives engagement and builds trust within the community.
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Engagement and Demos
 
 
 
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 Conduct live product demos for customers, addressing their technical queries and showcasing key features.
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 Act as the bridge between the company and its customers, providing feedback to internal teams for improvements.
 
 
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 Content Creation and Management
 
 
 
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 Write clear and concise technical content, including explainers, how-to guides, and knowledge base articles around the product.
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 Collaborate with content creators to produce product-specific videos and courses that resonate with the target audience.
 
 
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 On-Camera Presence
 
 
 
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 Represent the brand in live sessions, webinars, and interviews, delivering professional and engaging presentations.
 
 
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 Community Building
 
 
 
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 Foster relationships within the community to promote collaboration, feedback sharing, and brand loyalty.
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 Develop strategies to engage users across various platforms, including social media, forums, and partner channels.
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 Participate in online discussions and forums to help advocate for Cloudways services, engage and answer questions from users
 
 
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 Marketing Channel Collaboration
 
 
 
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 Work with marketing teams to leverage affiliate marketing, organic strategies, and content marketing channels to grow community reach and product awareness.
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 Assist in identifying and engaging with key influencers, affiliates, and partners within the industry.
 
 
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 Requirements
 
 
 
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 Proven experience in community relations management, technical content creation, or a related role.
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 Excellent verbal and written communication skills, with the ability to simplify complex technical concepts.
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 Confident on-camera presence for live sessions, webinars, and interviews.
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 Strong technical aptitude with the ability to create engaging technical content.
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 Familiarity with marketing channels such as affiliate marketing, organic marketing, and content marketing.
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 Competent social media user, comfortable engaging with communities across online forums such as Reddit, Discord, Quora, etc,
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 Experience working with content creators to develop video tutorials, courses, or related media.
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 Bachelor&rsquo;s degree in Computer Science or a related field.
 
 
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 Preferred Skills
 
 
 
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 Knowledge of WordPress/WooCommerce, PHP/Laravel and web development frameworks along with web hosting and SaaS
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 Hands-on experience with tools and platforms used for webinars, video creation, and community engagement.
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 Creative problem-solving skills and a proactive approach to building community engagement.
 
 
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 Why You&rsquo;ll Like Working for DigitalOcean
 
 
 
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 We innovate with purpose. You&rsquo;ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
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 We prioritize career development. At DO, you&rsquo;ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
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 We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
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 We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
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 We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
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 This job is located in Karachi, Pakistan
 
 
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</div>

Community Relations Manager

Safa Worldwide Private Limited

Location: DHA Phase 6, Karachi | Full-Time | On-SitePosition: International Sales RepresentativeAbout the Role: We are looking for dynamic International Sales Representatives to join our team and assist UK-based customers. The role includes guiding eligible individuals through the ECO4 grant process and helping O2 mobile network clients upgrade their plans as their contracts approach renewal.Requirements:<ul><li>Excellent English communication skills with a neutral or clear accent (mandatory)</li><li>Positive, proactive, and solution-oriented attitude</li><li>Strong interpersonal and active listening skills</li><li>Confidence in persuasion, negotiation, and customer engagement</li><li>Effective time management and organizational abilities</li></ul>What We Offer:<ul><li>Competitive salary: PKR 65,000 &ndash; 100,000 (for experienced candidates only)</li><li>Performance-based bonuses</li><li>Career advancement and skill-building opportunities</li><li>Monthly performance reviews</li><li>Supportive and professional work environment</li></ul>Work Schedule:<ul><li>Monday to Friday: 2:00 PM &ndash; 11:00 PM</li><li>Saturday: 2:00 PM &ndash; 8:00 PM (half-day)</li></ul>Job Type: Full-Time | Office-Based Pay: Rs 65,000 &ndash; 100,000 per monthIf you&rsquo;re ready to build your career in a professional, performance-driven workplace while assisting customers with valuable services, we&rsquo;d love to hear from you!Job Type: Full-timePay: Rs65,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Briefly mention the campaigns you have worked in?</li><li>What's your residential area?</li><li>What's your age?</li><li>Can you manage your own transport to DHA phase 6 Khayaban-e-shahbaz?</li><li>What are your salary expectations?</li><li>Briefly mention your educational background?</li><li>Have you worked in an international call centre as on call sales agent before?</li></ul>Work Location: In person

Day Shift Sales Role – Work with UK Customers

Arc Inventor

bout the RoleWe are seeking a highly skilled Senior HR Generalist to join our growing IT organization. This role will be pivotal in driving strategic HR initiatives, supporting rapid business expansion, and ensuring smooth HR operations. The ideal candidate will possess a strong balance of strategic thinking, employee relations expertise, HR analytics proficiency, and technical knowledge of HRIS systems.Strategic HR Management<ul><li>Design and implement global talent acquisition strategies for rapid expansion into international markets.</li><li>Develop cross-cultural orientation, diversity, and inclusion programs to ensure smooth workforce integration.</li><li>Strengthen employer branding initiatives aligned with local and international markets.</li><li>Lead succession planning and leadership development programs to ensure sustainable leadership continuity.</li><li>Partner with management to design retention strategies, including career development, mobility opportunities, and competitive compensation structures.</li></ul>Employee Relations &amp; Compliance<ul><li>Serve as a trusted HR partner in resolving employee relations issues, including handling grievances, conflict resolution, and disciplinary actions.</li><li>Proactively manage workplace culture, addressing toxic behaviors through structured interventions (coaching, PIPs, and training).</li><li>Ensure compliance with labor laws, GDPR, and workplace health and safety regulations across local and international markets.</li><li>Prepare and maintain audit-ready employee records, payroll, and HR policies.</li></ul>HR Operations &amp; Analytics<ul><li>Track and analyze critical HR metrics (turnover, retention, engagement, compensation benchmarks).</li><li>Conduct data-driven exit interviews and engagement surveys to provide actionable insights.</li><li>Develop HR dashboards and present findings to leadership through clear executive summaries.</li><li>Conduct compensation benchmarking and recommend adjustments to maintain market competitiveness.</li></ul>Technical &amp; Systems Proficiency<ul><li>Leverage HRIS platforms (Workday, SAP HR, BambooHR, or equivalent) to optimize HR operations.</li><li>Utilize HR analytics tools for workforce planning, attrition prediction, and recruitment optimization.</li><li>Manage large-scale HR data using Excel (Pivot Tables, VLOOKUP, Conditional Formatting) and build automated HR reports.</li><li>Ensure confidentiality and integrity of HR data while driving data-driven decision-making.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field (Master&rsquo;s preferred).</li><li>3&ndash;4 years of progressive HR experience in the IT/Tech industry, with exposure to global HR practices.</li><li>Proven expertise in talent management, succession planning, and employee relations.</li><li>Strong knowledge of labor laws, compliance standards, and HR policies (local and international).</li><li>Advanced proficiency in HRIS systems and Excel-based HR analytics.</li><li>Excellent communication, problem-solving, and stakeholder management skills.</li></ul>Job Timing : 4 :00 pm till 12:00 amJob Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

HR Generalist – Employee Engagement (IT/Tech)

ibex. Pakistan

<div>
 
 
 Company Description
 
 
 
 ibex delivers innovative business process outsourcing, smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions. Operating 34 facilities globally, ibex deploys next-generation technology to drive superior customer experiences for leading companies in retail, e-commerce, healthcare, fintech, utilities, and logistics. With a diverse team of over 35,000 employees and industry-leading technology like the Wave X platform, ibex manages nearly 200 million customer interactions annually, driving significant customer revenue and exceptional experiences. Visit our website at talentibex.com for more information and connect with us online.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Customer Service Specialist - Voice Program, located in Karachi. The Customer Service Specialist will be responsible for addressing customer inquiries, providing support via phone, and ensuring customer satisfaction. Day-to-day tasks include handling customer complaints, troubleshooting issues, and maintaining a high standard of customer service. Additionally, the specialist will aim to enhance the overall customer experience through effective communication and problem-solving skills.
 
 
 
 
 
 
 Qualifications
 
 
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 Customer Support and Customer Service skills
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 Ability to ensure Customer Satisfaction
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 Excellent Phone Etiquette and communication skills
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 Strong focus on enhancing Customer Experience
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 Relevant experience in customer service roles is a plus
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 Ability to work on-site in Karachi
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 Effective problem-solving and troubleshooting abilities
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 Proficiency in English
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 </ul>
 
 
 
 
 
 Job Specifications
 
 
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 O Levels/Intermediate or above
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 Excellent Written and Verbal English communication
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 Proficiency with MS Office (Particularly MS Excel and MS Word)
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</div>

Customer Service Specialist - Voice Program

AAA Digital Media

Job Overview: We are seeking a proactive and results-oriented Sales Retention Specialist to strengthen customer relationships and implement effective retention strategies. The ideal candidate will possess excellent communication skills, a customer-centric mindset, and the ability to identify opportunities for increasing customer satisfaction and engagement. KeyResponsibilities:Engage with customers to understand their needs and enhance satisfaction. Develop and execute retention strategies to minimize churn. Provide tailored solutions to address customer concerns and foster loyalty. Manage inquiries and resolve issues with professionalism and efficiency. Identify upselling and cross-selling opportunities to drive revenue growth. Maintain accurate customer records and analyse retention trends.Qualifications:Proven experience in sales, customer service, or retention-focused roles. Strong interpersonal, communication, and negotiation skills. Ability to build lasting customer relationships and problem-solve effectively. Self-motivated with the ability to work independently and collaboratively.What We Offer:Competitive salary with performance-based incentives. Flexible work arrangements. Career advancement opportunities. Comprehensive training and professional development.Job Type: Full-timePay: From Rs35,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Intermediate (Preferred)</li></ul>Experience:<ul><li>Sales: 1 year (Preferred)</li></ul>Work Location: In person

Call Centre Agent

Explore 1027+ Customer engagement specialist in Karachi this September. Find roles across top companies and apply now to boost your career.