customer service representative Jobs in Lahore

customer service representative

customer sales representative Jobs in Lahore

customer sales representative

customer success specialist Jobs in Lahore

customer success specialist

customer support specialist Jobs in Lahore

customer support specialist

sales consultant

customer engagement specialist

360 Human Capital solutions pvt ltd

Career Opportunity &ndash; Regional Consumer Engagement SpecialistOur client, a well-reputed multinational FMCG firm, is seeking a dynamic and result-driven Regional Consumer Engagement Specialist for its Karachi, Lahore and Islamabad office.If you&rsquo;re passionate about brand engagement, consumer experience, and marketing activations, this is your chance to join a global team and take your career to the next level!Job DescriptionReports To: Consumer Engagement ManagerPurposeSupport the Consumer Engagement Manager in executing consumer engagement initiatives at the regional/zonal level. Responsible for deployment oversight, in-market audits, and coordination with regional stakeholders to ensure effective implementation of CE programs.Key Responsibilities&middot; Coordinate city-level deployment plans including CE volumes, headcount, and stock alignment.&middot; Support CE manager in exploring new channels and areas for CE that can has a potential to become a channel yielding at least 5% CC.in tracking KPIs for regional CE initiatives.&middot; Coordinate with agencies on execution plans and KPIs.&middot; Monitor city-wise and BA-wise targets and report progress.&middot; Ensure availability of CE stock, uniforms, and devices for CE activities.&middot; Conduct regular market visits to ensure BA presence and active consumer engagement.&middot; Perform stock and device audits to verify availability and condition at retail touch points.&middot; Assess BA performance through observation and reporting tools; identify underperforming resources.&middot; Conduct Effective Consumer Contacts (ECC) evaluations with BAs to ensure quality of interaction.&middot; Maintain audit logs and share insights with the Consumer Engagement Manager.&middot; Check, verify through data and provide constant feedback on Retail, LAMPs and any other channels spot with FSF to increase the efficiency of BA.&middot; Manage daily reporting on digital portals and support data integration with global systems.&middot; Assist in preparing monthly performance reports for Category/CX/FSF teams.&middot; Coordinate with regional Sales teams for rollout execution and alignment.&middot; Provide feedback and updates on CE activities to regional stakeholders.&middot; Liaise with CE agencies for deployment and reporting.&middot; Ensure uniform quality and city-wise distribution.Qualifications &amp; Experience&middot; Preferably master&rsquo;s degree or bachelor&rsquo;s degree in business administration, Marketing, or related field&middot; 3&ndash;5 years of experience in consumer engagement, brand activations, or marketing (FMCG experience is a plus)&middot; Strong presentation and communication skills&middot; Data analysis and reporting skills&middot; Experience with CRM tools or digital engagement platforms is an advantage&middot; Ability to work effectively in cross-functional teamsKey Competencies&middot; Problem Solving &amp; Conflict Resolution&middot; Customer-Centric Mindset&middot; Collaboration &amp; Cross-Functional Coordination&middot; Execution &amp; Coordination&middot; Stakeholder Management&middot; Data Reporting &amp; Analysis&middot; Field Audit &amp; Evaluation&middot; Team CollaborationFemale Candidates are strongly encouraged to applyPlease share your updated resume in MS Word format at jobs@hcspak.comNote: Only shortlisted candidates will be contacted.Job Type: Full-timeWork Location: In person

Regional Consumer Engagement Specialist

Grey Media Group

Junior Customer Outreach RepresentativeLocation: Gulberg 2, Lahore | Type: Full-timeThe Mission: Are you a people person ready to kickstart your career in customer engagement? We are seeking a dynamic Junior Customer Outreach Representative to be the crucial first point of contact for our customers. You'll use your sharp communication skills to connect, inform, and guide prospects toward the best solutions we offer. If you're a quick learner eager to make a real impact, this is your launchpad!Your Daily Impact:<ul><li>Initiate connections via outbound calls and strategic emails to both new and current customers.</li><li>Articulate the value of our services in a clear, compelling, and easy-to-digest manner.</li><li>Actively listen to customer needs and efficiently transition valuable, qualified leads to our senior specialists.</li><li>Manage necessary follow-up scheduling.</li><li>Maintain meticulous and up-to-date records of all customer interactions within our CRM.</li><li>Collaborate smoothly with Marketing and Service teams to ensure a consistent customer journey.</li><li>Deliver an exceptional, positive, and polished customer experience on every touchpoint.</li></ul>Who You Are:<ul><li>A fresh graduate or someone with up to 6 months of initial professional experience (a bonus!).</li><li>Possess outstanding verbal and written communication abilities.</li><li>Inherently friendly, confident, and driven to absorb new skills.</li><li>Completely comfortable with a routine involving high-volume calls and emails.</li><li>Proficient in basic computer and standard communication platforms.</li><li>Highly organized, reliable, and excellent at managing multiple tasks.</li></ul>Perks of Joining Grey Tech:<ul><li>A competitive compensation package with defined avenues for salary advancement.</li><li>A deeply supportive, team-first culture.</li><li>Dedicated training programs designed to master communication and professional customer handling.</li><li>A clear, performance-based career progression path.</li></ul>Ready to build your career with us? Apply to become our next Customer Outreach Representative at Grey Tech!Job Type: Full-timeWork Location: In person

Customer Outreach Representative

BLMS SMC PVT LTD

Location: Lahore, PakistanJob Type: Full-timeExperience Required: 2+ years in real estate telesales or customer engagementKey Responsibilities<ul><li>Make outbound calls to prospective clients and generate qualified leads for the sales</li></ul>team.<ul><li>Present Residence 41&rsquo;s key features, amenities, and investment benefits clearly and</li></ul>convincingly over the phone.<ul><li>Follow up on inquiries from marketing campaigns, website leads, and referrals to</li></ul>maximize conversion potential.<ul><li>Schedule appointments and property visits for the Sales Agents and maintain detailed</li></ul>records in the CRM system.<ul><li>Meet or exceed individual monthly lead generation and call conversion targets</li></ul>assigned by the Line Manager.<ul><li>Build rapport with potential buyers to nurture interest and maintain a professional brand</li></ul>impression.<ul><li>Maintain updated knowledge of the real estate market in Lahore, especially high-rise</li></ul>developments, to answer client queries effectively.<ul><li>Coordinate closely with the Sales Manager and Marketing team to align messaging and</li></ul>follow-up strategies.Requirements<ul><li>Minimum 2 years of experience in telesales, preferably within real estate or property</li></ul>development.<ul><li>Strong understanding of Lahore&rsquo;s real estate market, especially the dynamics of</li></ul>high-rise and luxury projects.<ul><li>Excellent verbal communication, listening, and persuasion skills.</li><li>Confident phone presence and ability to handle objections professionally.</li><li>Self-motivated and target-oriented, with a strong desire to achieve and exceed assigned</li></ul>KPIs.<ul><li>Proficiency with CRM systems and lead tracking tools.</li></ul>What We Offer<ul><li>Competitive salary with performance-based incentives and commissions.</li><li>Opportunity to work with one of Lahore&rsquo;s most prestigious high-rise developments.</li><li>Professional training, marketing support, and a collaborative team environment.</li><li>Clear growth path into on-ground sales or team leadership roles.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Telesales Executive for Residence

ebs ameri

Location: Lahore, PakistanIndustry: Real EstateJob Type: Full-timeExperience Required: 2+ years in real estate telesales or customer engagementKey Responsibilities &#9679; Make outbound calls to prospective clients and generate qualified leads for the sales team.&#9679; Present Residence 41&rsquo;s key features, amenities, and investment benefits clearly and convincingly over the phone.&#9679; Follow up on inquiries from marketing campaigns, website leads, and referrals to maximize conversion potential.&#9679; Schedule appointments and property visits for the Sales Agents and maintain detailed records in the CRM system.&#9679; Meet or exceed individual monthly lead generation and call conversion targets assigned by the Line Manager.&#9679; Build rapport with potential buyers to nurture interest and maintain a professional brand impression.&#9679; Maintain updated knowledge of the real estate market in Lahore, especially high-rise developments, to answer client queries effectively.&#9679; Coordinate closely with the Sales Manager and Marketing team to align messaging and follow-up strategies.Requirements &#9679; Minimum 2 years of experience in telesales, preferably within real estate or property development.&#9679; Strong understanding of Lahore&rsquo;s real estate market, especially the dynamics of high-rise and luxury projects.&#9679; Excellent verbal communication, listening, and persuasion skills.&#9679; Confident phone presence and ability to handle objections professionally.&#9679; Self-motivated and target-oriented, with a strong desire to achieve and exceed assigned KPIs. &#9679; Proficiency with CRM systems and lead tracking tools.What We Offer &#9679; Competitive salary with performance-based incentives and commissions.&#9679; Opportunity to work with one of Lahore&rsquo;s most prestigious high-rise developments.&#9679; Professional training, marketing support, and a collaborative team environment.&#9679; Clear growth path into on-ground sales or team leadership roles.Job Type: Full-timePay: Rs50,000.00 per monthWork Location: In person

Customer Support Reresentative

Mindwhiz

Job Title: Client Engagement Associate (US-Based) Location: DHA Phase 8, Lahore (On-site)Working Hours:<ul><li>Summer: 6:00 PM to 3:00 AM</li><li>Winter: 7:00 PM to 4:00 AM</li></ul>Industry: IT Managed Services Reports To: Business Development ManagerPosition Overview:We are seeking a results-driven and persuasive Client Engagement Associate with exceptional communication and negotiation skills. The ideal candidate will have a minimum of 2 years of outbound calling experience, preferably with U.S.-based clients, and a strong track record in lead generation within fast-paced environments. Experience in the IT managed services sector (helpdesk, cybersecurity, networking) is a significant advantage. This role plays a key part in initiating client relationships and supporting the company&rsquo;s overall sales growth.Key Responsibilities:<ul><li>Make high-volume outbound calls to potential U.S.-based clients daily.</li><li>Generate and qualify leads through structured scripts and customized outreach.</li><li>Clearly present company services and value propositions; handle objections confidently.</li><li>Book qualified appointments or demos for the sales team.</li><li>Keep detailed lead records and follow-up activity in CRM systems (e.g., HubSpot, Salesforce).</li><li>Collaborate with sales and marketing to refine outreach and targeting strategies.</li><li>Continuously monitor industry developments, client pain points, and competitive offerings.</li><li>Meet or exceed weekly performance goals and KPIs.</li></ul>Qualifications &amp; Skills:<ul><li>At least 2 years of cold calling or outbound sales experience.</li><li>Experience working with U.S.-based clients is highly preferred.</li><li>Background in IT services (helpdesk, networking, cybersecurity) is a strong plus.</li><li>Fluent in English, with excellent communication (spoken and written) skills.</li><li>Confident negotiator with the ability to handle objections and close leads.</li><li>Goal-oriented, self-motivated, and capable of working independently or with a team.</li><li>Proficient in CRM tools such as HubSpot, Salesforce, or Sales Navigator.</li></ul>Benefits:<ul><li>Health Insurance</li><li>Fuel Allowance</li><li>Market-Competitive Salary</li></ul>Job Type: Full-timePay: Up to Rs75,000.00 per monthWork Location: In person

Client Engagement Associate (US-Based)

Mugshei

Job Opportunity: Customer Sales Specialist (US &ndash; Night Shift)Company: Mugshei Pvt. Ltd. Location: Garden Town, Lahore Employment Type: Full-Time | On-Site Schedule: Monday&ndash;Friday | 8:00 PM &ndash; 5:00 AM (PKT) Compensation: PKR 50,000&ndash;100,000 (Base Salary) + Commission + Performance BonusesAbout Mugshei Pvt. Ltd.Mugshei Pvt. Ltd. is a fast-evolving leader in modern packaging solutions, serving a wide range of businesses across the US market. Our commitment to ethical practices, quality excellence, and customer-driven innovation continues to position us as a reliable partner within the global packaging ecosystem.As we expand our footprint, we are looking for a Customer Sales Specialist &ndash; US Night Shift to join our dynamic and growth-oriented sales team.Position SnapshotThe Customer Sales Specialist will play a key role in driving revenue, nurturing client relationships, and providing tailored packaging solutions to US-based customers. We&rsquo;re seeking someone who is professional, detail-oriented, tech-savvy, and dedicated to delivering exceptional customer experiences.Key Responsibilities<ul><li>Handle inbound and outbound communications with US prospects and existing clients.</li><li>Understand customer needs and propose customized packaging solutions that support their business goals.</li><li>Stay informed on product features, pricing models, and promotional offerings.</li><li>Meet monthly sales targets and contribute consistently to overall team KPIs.</li><li>Maintain professionalism and integrity in all customer interactions.</li><li>Log all client interactions and sales activities accurately within the CRM system.</li><li>Respond promptly to client inquiries and ensure efficient issue resolution.</li><li>Collaborate with internal teams to enhance customer satisfaction and contribute to strategic sales initiatives.</li></ul>Ideal Candidate Profile<ul><li>Experience: 0&ndash;5 years in sales, customer support, or business development (fresh graduates encouraged).</li><li>Communication: Excellent spoken and written English with the confidence to engage U.S.-based clients.</li><li>Sales Mindset: Target-driven, persuasive, and comfortable in a performance-driven environment.</li><li>Problem-Solving: Strong analytical and solution-oriented mindset.</li><li>Tech Skills: Familiarity with CRM tools and digital sales platforms is a plus.</li><li>Availability: Must be able to work the US night shift (Monday&ndash;Friday | 8:00 PM &ndash; 5:00 AM PKT).</li></ul>What You&rsquo;ll Gain<ul><li>Competitive Salary: Solid base pay with attractive commission earnings.</li><li>Performance Rewards: Monthly bonuses, incentives, and recognition programs.</li><li>Learning &amp; Development: Structured training, coaching, and continuous upskilling opportunities.</li><li>Career Growth: Clear progression pathways within a fast-growing organization.</li><li>Work Culture: Inclusive, ethical, and innovation-focused environment built on teamwork, transparency, and respect.</li></ul>How to ApplyIf you are passionate about customer engagement, committed to ethical sales practices, and excited to contribute to our expanding US operations, we would love to hear from you.Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Sales Specialist (US – Night Shift)

Harris Silicone & Glass Pvt. Ltd.

Position Title: Assistant Manager SalesDepartment: Sales &amp; Business DevelopmentLocation: (Add your company location)Employment Type: Full-timeJob SummaryThe Assistant Manager Sales (CRM Specialist) is responsible for managing the complete customer relationship lifecycle, ensuring efficient lead management, timely follow-ups, and strong coordination with the sales team. The role focuses on using CRM tools to drive revenue growth, improve customer experience, and support strategic decision-making through data insights.Key ResponsibilitiesCRM &amp; Sales Operations<ul><li>Manage and maintain the company CRM system to ensure accurate and updated customer data.</li><li>Oversee the entire lead management cycle: lead assignment, follow-ups, pipeline tracking, and conversion reporting.</li><li>Monitor and analyze lead flow, sales funnel activities, and customer interaction history.</li><li>Ensure timely follow-up by sales teams and monitor performance through CRM dashboards.</li><li>Generate weekly, monthly, and quarterly sales performance reports.</li></ul>Customer Relationship Management<ul><li>Build strong relationships with new and existing customers through timely communication.</li><li>Understand customer needs and ensure they receive the right product/service information.</li><li>Handle customer queries, escalations, and coordinate resolutions with internal teams.</li><li>Maintain high customer satisfaction and retention through proactive engagement.</li></ul>Sales Support &amp; Coordination<ul><li>Collaborate with the sales team to achieve monthly and quarterly targets.</li><li>Support in preparing proposals, quotations, and sales presentations.</li><li>Identify cross-selling and upselling opportunities using CRM insights.</li><li>Coordinate between marketing, operations, and finance for smooth sales operations.</li></ul>Data Analysis &amp; Reporting<ul><li>Track sales KPIs including conversion rate, customer engagement, and lead response time.</li><li>Present insights to management to help improve processes and decision-making.</li><li>Recommend CRM system improvements and workflow optimizations.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Sales, or related field (MBA preferred).</li><li>2&ndash;5 years of experience in Sales with strong CRM exposure (HubSpot, Salesforce, Odoo, Zoho, or similar).</li><li>Strong analytical skills with proficiency in MS Excel and CRM reporting.</li><li>Excellent communication, negotiation, and relationship-building skills.</li><li>Ability to work under pressure, meet deadlines, and manage multiple tasks.</li><li>Strong organizational and follow-up skills.</li></ul>Key Skills<ul><li>CRM Management</li><li>Lead Management</li><li>Sales Coordination</li><li>Customer Service &amp; Relationship Building</li><li>Reporting &amp; Data Analysis</li><li>Communication &amp; Negotiation</li><li>Problem Solving</li><li>Team Collaboration</li></ul>Job Type: Full-timeWork Location: In person

Assistant Manager Sales (CRM Specialist)

Explore 1125+ Customer engagement specialist in Lahore this December. Find roles across top companies and apply now to boost your career.