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customer engagement specialist

DeLaMode Fashion

Job SummaryWe are looking for a creative, fashion-savvy, and customer-focused professional to join our team as a Content Creator &amp; Customer Engagement Specialist. This role is at the heart of our pre-loved luxury fashion brand, combining content creation, live selling, and customer assistance. The ideal candidate will have a passion for luxury fashion, strong storytelling skills, and the ability to connect with customers both visually and personally.Key ResponsibilitiesContent Creation &amp; Brand Storytelling<ul><li>Style, shoot, and edit editorial-quality photos and videos of pre-loved luxury products.</li><li>Create engaging content for Instagram, TikTok, and Facebook (reels, styling tutorials, trend-based content).</li><li>Write compelling captions and product highlights that reflect our luxury resale brand.</li><li>Maintain consistency in brand aesthetics across all platforms.</li></ul>Live Selling &amp; On-Camera Presence<ul><li>Host live selling sessions on Instagram/Facebook to showcase products, answer queries, and drive sales.</li><li>Confidently present product details, styling tips, and authenticity highlights during live sessions.</li><li>Engage with viewers in real-time to create an interactive, luxury shopping experience.</li></ul>Customer Interaction &amp; Assistance<ul><li>Respond to customer queries (DMs, comments, and live session questions) promptly and professionally.</li><li>Provide personalized styling advice and product recommendations to match customer preferences.</li><li>Assist with customer concerns, ensuring a smooth and positive shopping journey.</li><li>Support customers in making confident purchase decisions.</li></ul>E-Commerce &amp; Social Media Management<ul><li>Ensure pre-loved products are styled, presented, and published online/social media with engaging descriptions and visuals.</li><li>Coordinate with the e-commerce/inventory team for product uploads and updates.</li><li>Plan and manage a content calendar aligned with campaigns and seasonal promotions.</li><li>Monitor analytics to track performance of posts, reels, and live sessions, recommending improvements.</li><li>Bring fresh, creative ideas to boost community engagement and sales.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Fashion Marketing, Media, Communications, or a related field.</li><li>3&ndash;5 years of proven experience in fashion content creation, social media, or customer-facing roles.</li><li>Strong on-camera presence and confidence in live selling/hosting.</li><li>Proficiency in editing tools (Photoshop, CapCut, Canva, Adobe Creative Suite).</li><li>Excellent written and spoken English; strong interpersonal and communication skills.</li><li>Ability to multitask, stay organized, and deliver under deadlines.</li><li>Passion for luxury fashion, styling, and sustainability.</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Opportunity to work in the luxury fashion resale industry.</li><li>Creative freedom to develop new content and campaign ideas.</li><li>Growth potential within a fast-paced, innovative brand.</li></ul>Job Details<ul><li>Location: Wapda Town, Lahore (On-Site)</li><li>Salary Range: PKR 75,000 &ndash; 100,000 (Based on experience)</li><li>Working Hours: 2:00 PM &ndash; 10:00 PM (Monday to Friday)</li><li>Position Type: Full-Time</li></ul>Job Type: Full-timePay: Rs75,000.00 - Rs100,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Please share the link to your portfolio.</li><li>From which university you have completed your graduation/masters?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Social media management: 2 years (Preferred)</li><li>visual &amp; written content creation: 3 years (Required)</li><li>image and video editing for social media: 1 year (Preferred)</li><li>Ads campaigns: 1 year (Preferred)</li><li>Video shoot &amp; direction: 3 years (Required)</li></ul>Work Location: In personExpected Start Date: 01/10/2025

Content Creator & Customer Engagement Specialist – Pre-Loved Luxury Fashion

Islamic Aid

Role OverviewThe Communications and Community Engagement Specialist will be employed by Islamic Aid, a UK-based development agency systems-based approach to strengthening public institutions through the innovative ELEVATUM&trade; Framework (https://bit.ly/elevatum-Ver-1-3). Islamic Aid has established a landmark partnership with the Government of Punjab, marking Pakistan's history's largest public-private partnership in child health, with a historic $100 million match-funding commitment approved in the 2025-26 budget, potentially totalling $125 million including Islamic Aid's co-investment. This collaboration encompasses the existing Children's Hospital Lahore - the world's second-largest paediatric facility serving over 1.3 million vulnerable children annually - the University of Child Health Sciences, the newly planned 1,000-bed super-speciality children's hospital in LDA City, and the Institute of Genetics and Rare Diseases, along with its associated 250-bed super-speciality hospital. These initiatives embed reform in education, research, and care, transforming fragmented compassion into measurable, scalable impact across health and beyond.In this hands-on role, the specialist will play a pivotal role in the newly established Communications and Community Engagement Unit (CCEU) at The Children&rsquo;s Hospital Lahore (CHL), a constituent institution of the University of Child Health Sciences (UCHS). This position is integral to bridging the perception gap between the hospital's extraordinary contributions and public understanding, as outlined in the Implementation Plan for the CCEU. Rooted in the ELEVATUM&trade; Framework, which emphasises strengthening public institutions through transparency, trust, and community involvement, the specialist will actively lead efforts to showcase CHL's impact, foster donor relationships, and enhance caregiver experiences.This is a 12-month pilot role, fully funded by Islamic Aid, with potential for extension based on demonstrated impact. The ideal candidate is an exceptional storyteller with a proven ability to craft compelling narratives that inspire action and change perceptions. They must possess a robust network of contacts in key sectors, including media, philanthropy, government, and community organisations in Pakistan and internationally, to amplify the hospital's visibility and secure strategic partnerships. As a hands-on role, the specialist will directly create content, manage digital platforms, capture photographs and videos, and engage with stakeholders on the ground.Key Responsibilities<ul><li>Institutional Branding and Visibility: Develop and execute storytelling strategies to highlight CHL's milestones, innovations, and human impact stories through digital platforms, media relations, and internal channels. Hands-on tasks include capturing high-quality photographs and videos, producing content such as videos, articles, and social media campaigns that position CHL as a flagship of paediatric care in Pakistan.</li><li>Donor and Community Engagement: Build transparent reporting systems and create engaging narratives to mobilise philanthropic support and cultivate a culture of community-backed healthcare. Leverage your strong network to connect with potential donors, influencers, and stakeholders, supporting Islamic Aid's fundraising efforts while turning passive beneficiaries into active advocates. This involves direct fieldwork, such as organising community events and zakat mobilisation drives.</li><li>Crisis Communication and Media Relations: Establish proactive and reactive systems for handling media inquiries, managing misinformation, and safeguarding the institution's reputation during high-risk moments. Utilise your contacts in media and policy circles to ensure balanced coverage and rapid response, including on-site monitoring and real-time content creation.</li><li>Caregiver Communication: Enhance patient and caregiver experiences by implementing clear, multilingual information systems, including WhatsApp helplines, feedback mechanisms, and personal interactions at key contact points. Craft empathetic stories that contextualise challenges and celebrate successes to build trust, with hands-on involvement in designing and testing these systems.</li><li>Public Health Education: Design and deliver culturally adapted campaigns on child health, hygiene, nutrition, immunisation, and preventive practices, tailored for low-literacy communities. Draw on your storytelling expertise to make complex information accessible and inspiring, including creating visual content like infographics, videos, and photographs.</li></ul>Expected ImpactTo ensure measurable outcomes aligned with the Implementation Plan and ELEVATUM&trade; Framework (https://bit.ly/elevatum-Ver-1-3), the specialist will aim to achieve broad objectives during the 12-month pilot, including:<ul><li>Substantially broaden public awareness in every possible way about all aspects of the work of the Children's Hospital Lahore, the University of Child Health Sciences, and Islamic Aid, encompassing digital channels, media outreach, community events, and stakeholder partnerships to foster deeper engagement and understanding.</li><li>Forge meaningful new partnerships through networks, for instance with philanthropic foundations or media outlets, to expand support and collaboration.</li><li>Markedly improve caregiver satisfaction through targeted communication initiatives, as evidenced by feedback mechanisms.</li><li>Significantly boost social media engagement, encompassing likes, shares, and comments, monitored via analytics tools.</li><li>Actively participate in mid-term reviews (months 7-8) and year-end evaluations (months 11-12) by supplying relevant data on these metrics and adapting strategies accordingly.</li></ul>Required Qualifications and Skills<ul><li>Education and Experience: A bachelor's degree in communications, journalism, public relations, or a related field, with at least 5 years of experience in communications or community engagement roles, preferably in healthcare, NGOs, or public institutions. Experience in Pakistan's public health sector or similar contexts is highly desirable, including hands-on work in faith-inspired communications or zakat mobilisation.</li><li>Storytelling Expertise: Demonstrated excellence as a storyteller, with a portfolio of work showcasing narrative-driven content that has driven engagement, changed perceptions, or mobilised support. Ability to weave human stories&mdash;such as those of nurses, caregivers, and children&mdash;into powerful, dignity-affirming messages aligned with the ELEVATUM&trade; pillars. Must have a very good eye for photography, videos, and creative content creation.</li><li>Network and Influence: A very strong network of contacts in places that matter, including national and international media outlets, philanthropic foundations, government bodies, and community leaders. Proven track record of leveraging these connections to achieve organisational goals, such as securing partnerships or media coverage.</li><li>Technical and Soft Skills: Expert-level proficiency in new technologies, including digital and social media platforms (e.g., Instagram, Twitter/X, YouTube), video editing software (e.g., Adobe Premiere, Final Cut Pro), photography tools, and emerging tools like AI for analytics or sentiment analysis on social media. Excellent written and verbal communication skills in English and Urdu (additional languages like Punjabi are an advantage). Strong interpersonal skills, cultural sensitivity, and the ability to work collaboratively in a high-pressure environment.</li><li>Personal Attributes: Passionate about public health and institutional reform, with a commitment to ethical storytelling that honours dignity and transparency. Adaptable, resilient, and able to thrive in a pilot programme setting, contributing to mid-term reviews and evaluations. Hands-on approach with a creative mindset for visual storytelling.</li></ul>We encourage applications from diverse backgrounds, including women and ethnic minorities, to reflect the communities we serve.Reporting and LocationThe specialist will report to the Chairman of Islamic Aid, in close colloboration with the CHL/UCHS. The role is based at the Children's Hospital, Lahore, Pakistan, with occasional travel for outreach and networking.Job Type: Full-timePay: Rs150,000.00 - Rs250,000.00 per monthWork Location: In person

Communications and Engagement Specialist (based at the Children's Hospital, Lahore)

Together

Key Responsibilities:<ul><li>Handle customer queries and concerns through social platforms and provide quick, effective resolutions.</li><li>Plan and execute monthly social media calendars with timely and creative content.</li><li>Collaborate with writers and designers to create visually appealing and engaging posts.</li><li>Develop new ideas for campaigns, interactive content, and strategies to boost engagement and conversions.</li><li>Schedule, manage, and monitor posts across platforms using Meta Business Suite.</li><li>Run and optimize Meta Ads, monitor performance, and adjust strategies based on results.</li><li>Keep detailed records of customer queries and solutions provided.</li><li>Stay updated on company products, services, and policies to provide accurate information to customers.</li><li>Participate in training and continuous learning to enhance digital marketing and customer engagement skills.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in IT, BBA, Mass Communication, or a related field.</li><li>Minimum 3 years&rsquo; experience in digital marketing, customer service, or social media management.</li><li>Strong written and verbal communication skills.</li><li>Ability to multitask and prioritize in a fast-paced environment.</li><li>Proficiency in using WhatsApp, Facebook, Instagram, LinkedIn, and Meta Business Suite.</li><li>Knowledge of MS Office (Excel, Word, PowerPoint).</li><li>Strong problem-solving skills and attention to detail.</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthWork Location: In person

Digital Marketing & Social Media Specialist (Customer Engagement Focus)

TUV Austria

About UsT&Uuml;V Austria Bureau of Inspection &amp; Certification (Pvt.) Ltd. is a globally recognized organization in the field of Testing, Inspection &amp; Certification (TIC). We are expanding our Certification Department (Management System Certification) and are looking for a Female Tele Sales Executive to join our Lahore office.Key Responsibilities<ul><li>Conduct outbound calls to potential clients across different industries</li><li>Promote certification services and generate qualified leads</li><li>Schedule appointments and set meetings for the sales team</li><li>Maintain follow-up calls to build client engagement and support conversions</li><li>Keep accurate records of calls, leads, and opportunities in CRM</li></ul>Requirements<ul><li>Excellent communication &amp; persuasion skills (English &amp; Urdu)</li><li>Confident, energetic, and target-driven personality</li><li>Prior experience in telesales, customer engagement, or call center preferred</li><li>Ability to build rapport quickly with diverse clients</li></ul>Job Type: Full-time, On-siteLocation: LahoreWhy Join Us?<ul><li>Be part of a global leader in Testing, Inspection &amp; Certification</li><li>Dynamic work environment with opportunities for growth</li><li>Exposure to diverse industries and professional networking</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Tele Sales Executive (Female | Lahore)

AlphaBOLD

<div><h2 class="jobSectionHeader">ABOUT THE ROLE:</h2>

We are seeking a dynamic and experienced Techno-Functional Consultant specializing in Microsoft Dynamics 365 Customer Engagement. This role bridges the gap between business needs and technical solutions, involving both hands-on system configuration and client-facing functional consulting. The ideal candidate will have strong business acumen, excellent communication skills, and the technical know-how to deliver tailored CRM solutions.

Key Responsibilities:
<ul>
<li>Serve as a techno-functional expert on Microsoft Dynamics 365 CRM projects, providing consultation, implementation, customization, integration, and support services.</li>
<li>Lead solution architecture and development of end-to-end CRM systems using C#, ASP.NET MVC, .NET, JavaScript, SQL Server, and Power Platform technologies including Power Apps, Power Automate, Power Pages, and Power BI.</li>
<li>Design and configure business workflows, process automation, and data integrations using Dynamics 365 Customer Engagement, Field Service, and Sales modules.</li>
<li>Develop and maintain reusable components, plugins, custom workflow activities, PCF controls, custom connectors, and SSRS/Power BI reports.</li>
<li>Collaborate with clients and cross-functional teams to gather business requirements and deliver tailored CRM solutions aligned with business needs.</li>
<li>Lead testing and deployment processes, and ensure solution scalability, performance, and security across environments.</li>
<li>Provide leadership in application lifecycle management, support change management, and mentor junior consultants and developers.</li>
<li>Ensure smooth integration with third-party tools, e-procurement systems, SharePoint, Azure services, and external APIs.</li>
<li>Support CRM administration, user training, documentation, and version upgrades.</li>
</ul>
Required Qualifications:
<ul>
<li>6&ndash;8 years of professional experience in Microsoft Dynamics 365/CRM implementation and solution development.</li>
<li>Hands-on expertise with:
<ul><li>Microsoft Power Platform (Power Apps, Power Automate, Power Pages)</li>
<li>C#, .NET Framework, ASP.NET MVC, Entity Framework</li>
<li>SQL Server, SSRS, Web APIs, XML, JavaScript, AJAX, HTML5, CSS, AngularJS</li>
<li>Azure Cloud, Solution Architecture, Dependency Injection, Design Patterns</li>
</ul></li><li>Proven experience in developing custom CRM components and integrations.</li>
<li>Strong functional knowledge of Sales Lifecycle, Field Service, Customer Engagement, Business Process Flows, and CRM Configuration &amp; Administration.</li>
<li>Proficient in Requirement Analysis, Project Management, and working within Agile/Scrum environments.</li>
<li>Demonstrated experience with user experience design and unified interface development.</li>
</ul>
Preferred Skills:
<ul>
<li>Deep understanding of Microsoft Dynamics 365 CE architecture, extensibility models, and plugin/service development.</li>
<li>Strong analytical, communication, and client-facing skills.</li>
<li>Ability to bridge the gap between business requirements and technical execution.</li>
<li>Experience leading teams, managing projects, and engaging with stakeholders at various levels.</li>
<li>Knowledge of DevOps, source control systems (TFS, Git), and CI/CD pipelines.</li>
<li>Microsoft Certifications such as:
<ul><li>Microsoft Certified: Dynamics 365 Functional Consultant Associate</li>
<li>Microsoft Power Platform Developer Associate</li>
</ul></li><li>Experience with third-party UI components like Kendo UI, Telerik, and DevExpress.</li>
<li>Experience with SugarCRM, DNS/Hosting Services, and legacy CRM integrations is a plus</li>
</ul>
What We Offer:
<ul>
<li>Competitive salary and benefits</li>
<li>Dollar Pegging</li>
<li>Internet and Gym Reimbursements.</li>
<li>Company Sponsored Subsidized Lunch</li>
<li>Paid holidays and vacations</li>
<li>Medical outpatient reimbursement and inpatient facility.</li>
<li>Opportunities to make a difference in a small, yet highly productive environment.</li>
<li>Provident Fund</li>
<li>Employee Centric Benefits and Policies.</li>
<li>Fully remote work model with flexible hours</li>
<li>Opportunity to work on global CRM implementations</li></ul></div>

CRM Techno-Functional Mid Level Consultant

Clustox

<div>
 We are looking for a motivated and detail-oriented Email Marketing Specialist with 2-3 years of experience in executing and optimizing email campaigns. The ideal candidate will be skilled in using modern email marketing and data scraping tools, with a strong understanding of segmentation, personalization, and lifecycle campaigns to drive engagement and conversions.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Work with email marketing/automation platforms (e.g., Mailchimp, HubSpot, Klaviyo, Instantly, Salesforce, or similar tools).
 </li>
 <li>
 Design, edit, and quality-check responsive email templates for different campaigns.
 </li>
 <li>
 Conduct A/B testing for subject lines, CTAs, and content to improve engagement and performance.
 </li>
 <li>
 Monitor and analyze campaign KPIs (open rates, CTR, conversions, unsubscribes) and prepare performance reports.
 </li>
 <li>
 Ensure email deliverability by maintaining list hygiene and applying industry best practices
 </li>
 <li>
 Collaborate closely with content, design, and sales teams to ensure consistent messaging.
 </li>
 <li>
 Stay updated with the latest email marketing trends, tools, and compliance regulations (GDPR, CAN-SPAM).
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 2-3 years of hands-on experience in email marketing.
 </li>
 <li>
 Knowledge of data scraping tools (e.g., Apollo, Sales Navigator, Lead411, or similar).
 </li>
 <li>
 Strong understanding of email KPIs, automation workflows, and lifecycle campaigns.
 </li>
 <li>
 Proficiency in segmentation, personalization, and customer journey mapping.
 </li>
 <li>
 Excellent copywriting and editing skills for subject lines and email content.
 </li>
 <li>
 Strong organizational and time management skills with the ability to manage multiple campaigns simultaneously.
 
 </li>
 </ul>
</div>

Email Campaign Specialist

<div>We are looking for a motivated and detail-oriented Email Marketing Specialist with 2-3 years of experience in executing and optimizing email campaigns. The ideal candidate will be skilled in using modern email marketing and data scraping tools, with a strong understanding of segmentation, personalization, and lifecycle campaigns to drive engagement and conversions.
Key Responsibilities<ul><li>
Work with email marketing/automation platforms (e.g., Mailchimp, HubSpot, Klaviyo, Instantly, Salesforce, or similar tools).</li><li>
Design, edit, and quality-check responsive email templates for different campaigns.</li><li>
Conduct A/B testing for subject lines, CTAs, and content to improve engagement and performance.</li><li>
Monitor and analyze campaign KPIs (open rates, CTR, conversions, unsubscribes) and prepare performance reports.</li><li>
Ensure email deliverability by maintaining list hygiene and applying industry best practices</li><li>
Collaborate closely with content, design, and sales teams to ensure consistent messaging.</li><li>
Stay updated with the latest email marketing trends, tools, and compliance regulations (GDPR, CAN-SPAM).</li></ul>
Requirements<ul><li>
2-3 years of hands-on experience in email marketing.</li><li>
Knowledge of data scraping tools (e.g., Apollo, Sales Navigator, Lead411, or similar).</li><li>
Strong understanding of email KPIs, automation workflows, and lifecycle campaigns.</li><li>
Proficiency in segmentation, personalization, and customer journey mapping.</li><li>
Excellent copywriting and editing skills for subject lines and email content.</li><li>
Strong organizational and time management skills with the ability to manage multiple campaigns simultaneously.</li></ul></div>

Explore 998+ Customer engagement specialist in Lahore this October. Find roles across top companies and apply now to boost your career.

998 customer engagement specialist jobs IN Lahore

Content Creator & Customer Engagement Specialist – Pre-Loved Luxury Fashion

Communications and Engagement Specialist (based at the Children's Hospital, Lahore)

Digital Marketing & Social Media Specialist (Customer Engagement Focus)

Tele Sales Executive (Female | Lahore)

CRM Techno-Functional Mid Level Consultant

Email Campaign Specialist

Email Campaign Specialist