customer support representative Jobs in Karachi

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customer service executive

customer support executive Jobs in Karachi

customer support executive

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customer experience analyst

Eminent4U

Date posted: 14 November 2025Pay: Up to Rs150,000.00 per monthJob description:About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As Customer Reviews Analyst, you will be the voice of the company in customer interactions, responsible for pitching reviews on multiple platforms and engaging with customers to address their concerns, answer questions, and express appreciation for positive feedback. This role plays a crucial part in meeting daily review targets and maintaining detailed records of customer interactions.Responsibilities and KPIs:<ul><li>Act as the voice of the company in customer interactions.</li><li>Pitch reviews on multiple platforms and engage with customers.</li><li>Meet daily review targets and maintain detailed records of customer interactions.</li><li>Analyze customer feedback to identify recurring themes and opportunities for improvement.</li><li>Ensure quality and compliance standards in all interactions.</li></ul>Skills and Qualifications:<ul><li>Excellent communication and conversation skills.</li><li>Team-oriented mindset.</li><li>Attention to detail and ability to multitask.</li><li>Time punctuality and problem-solving skills.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li></ul>Job Type: Full-Time | PermanentExperience: At least two years of experience in similar capacitySalary: Up to PKR 150,000 per month | Tier base model with commission along with Incentives and other fringe benefits (i.e. Annual Bonus, Anniversary Bonus, Punctuality, Weekday &amp; Birthday Allowance, etc.)Location: PECHS, Block-6, Karachi.Email: careers@eminent4u.comJob Type: Full-timePay: Rs150,000.00 per monthWork Location: In person

Customer Reviews Analyst

Dawlance

<div>
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Manage and analyze customer feedback data (NPS, VoC) across multiple channels to identify trends and improvement opportunities.
 </li>
 <li>
 Maintain dashboards, ensure data accuracy, and collaborate with external agencies for research and analytics.
 </li>
 <li>
 Prepare CX performance reports and partner with cross-functional teams to drive data-driven decisions.
 </li>
 <li>
 Integrate VoC insights with business KPIs and support ongoing CX initiatives and product strategies.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Business Analytics, Computer Science, Statistics, Marketing
 
 , or related fields.
 </li>
 <li>
 
 1&ndash;2
 
 years of experience in Data Science, Customer Experience, Market Research, or Data Analytics.
 </li>
 <li>
 Experience in managing or coordinating with external data/research agencies is a strong plus.
 </li>
 <li>
 Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
 </li>
 <li>
 Proficiency in Excel, Power BI, Python, and data management systems.
 </li>
 <li>
 Strong attention to detail and commitment to data accuracy.
 </li>
 <li>
 Excellent communication and reporting skills.
 </li>
 </ul>
</div>

Associate-CX Analytics & VOC Insights

US Mobile

<div>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Product Experience Analyst - Karachi

Daraz

<div>
 
 
 About Daraz:
 
 
 
 Founded in 2015, Daraz is South Asia&rsquo;s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalized logistics and payments infrastructure in its markets. Daraz&rsquo; vision is to be a champion of South Asia serving 100 million customers and businesses by 2030.
 
 
 
 
 
 For more information, please visit www.daraz.com.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 Customer Experience &amp; Strategic Analytics
 
 <ul>
 <li>
 Lead deep-dive analyses to identify major friction points across the buyer journey and recommend improvements that drive NPS, CSAT, and issue resolution rates.
 </li>
 <li>
 Proactively monitor and interpret CXP performance trends, elevating insights to senior stakeholders with clear business storytelling.
 </li>
 <li>
 Own analytical workstreams for major company-wide initiatives (NPS revamping, product, launches, operational changes).
 </li>
 </ul>
 
 
 
 
 Dashboarding, Data Ownership &amp; KPI Governance
 
 <ul>
 <li>
 Design, automate, and maintain scalable BI dashboards (PowerBI/Tableau) for regional stakeholders.
 </li>
 <li>
 Ensure KPI governance, metric alignment, and data accuracy across CXP reporting layers.
 </li>
 </ul>
 
 
 
 
 Root Cause Analysis &amp; Problem-Solving Leadership
 
 <ul>
 <li>
 Lead root cause analyses for high-priority customer issues, working collaboratively with Ops, Product, and Tech.
 </li>
 <li>
 Conduct and guide advanced analytics such as cohorting, segmentation, A/B testing.
 </li>
 </ul>
 
 
 
 
 Cross-Functional Influence
 
 <ul>
 <li>
 Act as a BI partner to Key CXP stakeholder - deeply understanding business challenges and shaping analytical solutions.
 </li>
 <li>
 Manage and prioritize complex analytical pipelines and ad hoc requests, ensuring timely delivery and clear communication.
 </li>
 <li>
 Mentor junior analysts (S1), providing guidance on SQL, dashboarding, and analytical frameworks.
 </li>
 </ul>
 
 
 
 
 Operational Excellence &amp; Automation
 
 <ul>
 <li>
 Develop automation solutions to replace recurring manual reporting.
 </li>
 <li>
 Troubleshoot data flow issues, validate upstream pipelines, and work closely with DE/Tech teams to strengthen data infrastructure.
 </li>
 </ul>
 
 
 
 
 
 Required Skills/Abilities:
 
 
 <ul>
 <li>
 Bachelors degree in a STEM field from a reputable institution.
 </li>
 <li>
 3+ years of experience in an analytical, BI, or data-focused role, preferably in a fast-paced or high-scale environment.
 </li>
 <li>
 Expert-level SQL proficiency with hands-on experience in handling complex datasets.
 </li>
 <li>
 Strong command of PowerBI/Tableau, including data modeling, calculated fields, and dashboard design best practices.
 </li>
 <li>
 Advanced Excel; Python proficiency is a plus.
 </li>
 <li>
 Strong ownership mindset - able to independently structure work, manage competing priorities, and deliver under tight timelines.
 </li>
 <li>
 Excellent communication, business understanding, and problem-solving skills.
 </li>
 </ul>
 
 
 
 
 
 What We Offer:
 
 
 <ul>
 <li>
 International working environment in a start-up setting, and a unique opportunity to learn from the best in e-commerce (Alibaba Group).
 </li>
 <li>
 A platform to learn from Alibaba's world-leading ecosystem.
 </li>
 <li>
 Rigorous training and exposure in team management, leadership, business analytics, and operations.
 </li>
 <li>
 An opportunity to train the next generation of business leaders in the e-commerce industry.
 </li>
 <li>
 Competitive salary and incentive package.
 </li>
 </ul>
 
 
</div>

Business Intelligence Analyst

Alibaba

<div><div>Basic Infomation<div><div><div>
Department:
Daraz</div><div>
Degree:
Bachelor</div><div>
Work Experience:
3 year</div></div></div></div><div>
Job Description<div>
Customer Experience &amp; Strategic Analytics
 Lead deep-dive analyses to identify major friction points across the buyer journey and recommend improvements that drive NPS, CSAT, and issue resolution rates.
 Proactively monitor and interpret CXP performance trends, elevating insights to senior stakeholders with clear business storytelling.
 Own analytical workstreams for major company-wide initiatives (NPS revamping, product, launches, operational changes).
Dashboarding, Data Ownership &amp; KPI Governance
 Design, automate, and maintain scalable BI dashboards (PowerBI/Tableau) for regional stakeholders.
 Ensure KPI governance, metric alignment, and data accuracy across CXP reporting layers.
Root Cause Analysis &amp; Problem-Solving Leadership
 Lead root cause analyses for high-priority customer issues, working collaboratively with Ops, Product, and Tech.
 Conduct and guide advanced analytics such as cohorting, segmentation, A/B testing.
Cross-Functional Influence
 Act as a BI partner to Key CXP stakeholder - deeply understanding business challenges and shaping analytical solutions.
 Manage and prioritize complex analytical pipelines and ad hoc requests, ensuring timely delivery and clear communication.
 Mentor junior analysts (S1), providing guidance on SQL, dashboarding, and analytical frameworks.
Operational Excellence &amp; Automation
 Develop automation solutions to replace recurring manual reporting.
 Troubleshoot data flow issues, validate upstream pipelines, and work closely with DE/Tech teams to strengthen data infrastructure.</div></div><div>
Position Requirement<div>
Required Skills &amp; Qualifications
 Bachelors degree in a STEM field from a reputable institution.
 3+ years of experience in an analytical, BI, or data-focused role, preferably in a fast-paced or high-scale environment.
 Expert-level SQL proficiency with hands-on experience in handling complex datasets.
 Strong command of PowerBI/Tableau, including data modeling, calculated fields, and dashboard design best practices.
 Advanced Excel; Python proficiency is a plus.
 Strong ownership mindset - able to independently structure work, manage competing priorities, and deliver under tight timelines.
 Excellent communication, business understanding, and problem-solving skills.</div></div></div>

Daraz PK-BI Senior Analyst-CXP

Chase Up your Shopping partner

Summary:The Retail Data Analyst is responsible for collecting, analyzing, and interpreting data to help the company make informed decisions about product assortment, pricing, promotions, and other aspects of the business. The Retail Data Analyst will work closely with the merchandising, marketing, and store operations teams to develop and implement strategies that drive sales and profit growth.Responsibilities:<ul><li>Collect and analyze data from a variety of sources, including point-of-sale data, customer surveys, and social media data.</li><li>Develop and run data models to identify trends and patterns.</li><li>Communicate findings to stakeholders in a clear and concise manner.</li><li>Work with cross-functional teams to develop and implement data-driven solutions.</li></ul>Job Type: Full-timePay: Rs65,000.00 - Rs85,000.00 per monthExperience:<ul><li>SQL: 1 year (Preferred)</li></ul>Work Location: In person

Data & Analytics (Karachi - Pakistan)

Explore 3366+ Customer experience analyst in Karachi this December. Find roles across top companies and apply now to boost your career.

3366 customer experience analyst jobs IN Karachi

Customer Reviews Analyst

Associate-CX Analytics & VOC Insights

Product Experience Analyst - Karachi

Business Intelligence Analyst

Daraz PK-BI Senior Analyst-CXP

Daraz PK-BI Senior Analyst-CXP

Data & Analytics (Karachi - Pakistan)