664 Customer Experience Coordinator jobs in London United Kingdom

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are looking for a Building Operations Coordinator for our Integrated Facility Management business line on our Amazon account dedicated team.

About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

Role Purpose

Reporting to the Facilities Manager and working as part of the overall Facilities Team, the Building Operations Coordinator will manage a range of hard services and provide the necessary support to ensure the efficient and effective running of the site.

What this job involves

• Be the Single Point of contact for site hard services on site.
• Creation and follow up of Preventive Maintenance Plan for the client
• Supervision and attendance to unplanned maintenance activity
• Follow up on maintenance planned by Landlord and attends monthly meetings
• Management and supervision of JLL building technicians: Visual and Site Inspection meeting rooms set-ups, request from customers/employees, holidays and back up
• Response and follow up of requests on Tickets via CMMS (via internal tool) requests within agreed SLA’s
• Management of all engineering related Corrigo (CMMS) transactions related to hard services work orders
• Management of key service partner for maintenance:

• PPM
• Reactive maintenance
• Project activity
• Raising PO’s, following spends, and financial report to JLL/client finance team
• Identify, document and implement cost avoidance and cost-savings opportunities related to engineering and hard services.

• Proactively managing and tracking of spare parts with Key Service Partner stock including but not limited to:

• Bulbs
• Filters
• Power supplies

• Tracking of utility usage (electric, water, gas) and reporting to client

- Oversee Building Operating and Maintenance manuals- managing updates when necessary – all maintenance standard operating procedures…

- Collaboration with engineering and EHS leadership to ensure compliance with JLL and GREF safety and compliance programs - maintaining regular scheduled meetings and records of the fire and safety teams/fire drills/safety equipment/training

- Small Project Management - Creation of Budget & Activity Plan for Site Improvements with reporting to client such as:

• Refurbishments
• Renovations
• Expansions
• Order of desk furniture

• Site Inspections with the building technicians and not limited to:

• Support of daily/quarterly/annually site inspections
• Heating, ventilation, air conditioning
• Landscaping (when present)

• Deputise / provide cover for Assistant Facilities Manager / Facilities Manager when appropriate.
• All other tasks and duties as assigned

Every day is different, and in all these activities, we’d encourage you to show your ingenuity.

Sounds like you? To apply you need to have:

• Knowledge of statutory and regulatory maintenance requirements for Clients assets as well as of Contract Management.
• Problem solving
• Good decision making
• Fluency in English required
• Spreadsheet and word processing
• Customer focused
• Good inter-personal skills
• Assertive
• Attention to detail
• Previous experience of working within a in a high profile corporate environment
• Previous reception or hospitality experience
• Education: Diploma/degree level in technical discipline – is a plus

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Apply today at jll.com/careers.

JLL Privacy Statement

When you visit JLL websites, JLL may collect information related to those visits, without you actively sending that information. This information may include, for example, the internet browser you are using, your access device’s operating system, the language in which that system presents information to you, your IP (Internet Protocol) address, the web search that took you to the JLL website, the web pages and advertisements displayed to you, and the links you click on.

For additional details please see JLL's Global Privacy Statement or our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

Location:

On-site –London, GBR

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.