customer service representative Jobs in Dubai

customer service representative

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customer experience manager Jobs in Dubai

customer experience manager

customer care executive

customer service

customer experience leader

Johnson & Johnson

<div><p>At Johnson &amp; Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com</p><p><b>
Job Function:
</b></p>Technology Product &amp; Platform Management<p><b>
Job Sub Function:
</b></p>Technical Product Management<p><b>
Job Category:</b></p>
People Leader<p><b>
All Job Posting Locations:</b></p>
Dubai, United Arab Emirates<p><b>
Job Description:</b></p><p>
The Director, IM Supply Chain Technology Product Group Leader &ndash; Cx - is responsible for the overall strategic direction for technology supporting our Customer Order Experience capabilities globally. This leader will align product strategy, roadmap, technical capabilities, and delivery in support of current and future business goals. This role is remote eligible on a case by case basis.</p><div><p>
Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):<br>
</p><p>United States - Requisition Number: R-049557</p><p>
Belgium and Singapore - Requisition Number: R-050970</p><p>
United Kingdom - Requisition Number: R-050972</p><p>
Switzerland - Requisition Number: R-050973<br>
</p><p>Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.</p><p>
The role will collaborate with Senior Business and Technology Leaders to identify, prioritize, and ensure consistent product delivery with quality across our Deliver organization. This individual will require a strong mix of leadership skills with business and technical acumen to drive measurable value aligned to business strategy. Driving a culture of innovation with a focus on developing talent will be key to ensure team members are in tune with emerging industry and technology trends. There will be a heavy focus on modernizing the technology used to enable an integrated customer experience in line with our autonomous supply chain strategy.</p><p>
This role will partner across the Supply Chain and Commercial organizations with a deep focus in understanding customer needs and problems as input into developing our technology product roadmap. By implementing user centric industry leading strategies in areas of design and rapid prototyping, we will deliver Minimal Viable Products with speed and agility to meet the needs of the customers and patients we serve.</p><p>
Qualifications:</p><ul><li>
Must have a Bachelor's Degree or equivalent work experience.</li><li>
Experience in digital and emerging technology with demonstrated results required.</li><li>
7+ years of IT product management including process improvement, customer centric design thinking, technical solutioning is required</li><li>
Strong Business Acumen &amp; Communication skills. Demonstrated ability to work with business partners to understand business requirements and define a data and analytics strategy and the associated capabilities.</li><li>
Strong leadership experience in building highly effective, collaborative teams with strong track record of successful delivery.</li></ul><p>
Preferred:</p><ul><li>
Prior experience managing and leading global technology teams is preferred</li></ul><p>
#LI-Remote</p><p>
#JNJTech<br>
</p><p>Johnson &amp; Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
</p><p>Johnson &amp; Johnson is committed to providing an interview process that is inclusive of our applicants&rsquo; needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.</p></div><p><b>
Required Skills:
</b></p><p><b>Preferred Skills:</b></p>
Analytical Reasoning, Cost Management, Developing Others, Fact-Based Decision Making, Human-Computer Interaction (HCI), Inclusive Leadership, Leadership, New Program Development, Performance Measurement, Product Development, Product Strategies, Project Management Methodology (PMM), Research and Development, Software Development Management, Stakeholder Management, Strategic Supply Chain Management</div>

Director-Customer Order Experience PGL

Track24

Overview <p>Build Something Extraordinary</p><p>Are you ready to lead customer success at one of the most exciting moments in a company's growth? At Track24 and through AtasNXT, we're transforming how organisations fulfil their duty of care. As our Customer Experience Manager, you'll own the complete customer journey during a pivotal scaling phase, combining strategic vision with hands-on impact.</p> Why This Role is Different <ul><li><p>Build, Don't Just Manage: Shape our customer success function from its foundations - designing scalable processes, driving team culture, and creating frameworks for rapid expansion. You'll architect the future, not maintain the status quo.</p></li><li><p>Strategic + Hands-On: Lead a growing team (currently 2 reports) while personally stewarding our most strategic accounts. Present to C-suite clients one day, solve complex challenges the next. You'll have real variety and genuine impact.</p></li><li><p>Voice at the Table: Your insights will directly influence product development and business strategy. Join us at the sweet spot-established enough to have momentum, early enough for you to make your mark.</p></li></ul> What You'll Do <ul><li><p>Build and mentor a high-performing team, establishing the processes and culture that will define our customer success function.</p></li><li><p>Personally manage strategic customer relationships, conducting business reviews and identifying expansion opportunities.</p></li><li><p>Own the complete renewal cycle-from planning through negotiation to completion-targeting 95%+ renewal rates.</p></li><li><p>Develop relationships with key technology and channel partners, creating joint initiatives that amplify customer success.</p></li><li><p>Champion AI transformation initiatives, implementing health scoring systems and digitising onboarding processes.</p></li><li><p>Translate customer insights into actionable strategies that shape our product roadmap.</p></li></ul> Requirements What You Bring <ul><li><p>Experience in customer success or account management within B2B SaaS/technology, with experience leading teams.</p></li><li><p>Track record managing portfolios worth £500K+ ARR in scaling environments.</p></li></ul><p>Skills: You're equally comfortable presenting to executives and mentoring team members. You see patterns in data, build genuine customer relationships, and thrive in the controlled chaos of growth. You're resilient, strategic, and energised by solving complex problems.</p><p>Education: Bachelor's degree in Business, Marketing or related field required.</p> Benefits What's In It For You <ul><li><p>Financial: Competitive base salary + commission + comprehensive travel expenses</p></li><li><p>Impact: Your fingerprints on everything we build at a critical inflection point</p></li><li><p>Variety: Travel to customer and partner sites (up to 25%)-including international destinations</p></li><li><p>Autonomy: Own your domain with the resources and trust to execute your vision</p></li><li><p>Growth: Be part of an AI transformation journey</p></li></ul> Ready to Make Your Mark? <p>If you're excited by building something meaningful and creating customer experiences that set the standard, we want to hear from you. This isn't just another customer success role - it's an opportunity to define what exceptional looks like.</p><p>Track24/AtlasNXT is committed to building diverse teams and creating an inclusive workplace.</p><p>Please note: We are not accepting applications via recruitment agencies for this role.</p>

Customer Experience Manager

SARA Group

<p>At SARA Group, authenticity is at the heart of everything we do. We believe in staying true to our values, fostering open collaboration, and continuously pushing ourselves to reach new heights. By being our genuine selves, we create a culture where ideas flow, connections deepen, and great results follow. If you're ready to bring your creative energy and marketing expertise to a place that values authenticity, then this opportunity is for you.</p><p>We're looking for a <strong>Customer Experience Manager</strong> to lead the creation of our customer experience function from the ground up. This is a rare opportunity to architect the systems, processes, and insights that will shape how we connect with our customers across both retail and B2B channels. You'll work closely with Sales, Marketing, and Retail teams to centralize customer data, uncover valuable insights, and enable action plans that drive engagement, loyalty, and growth.</p><p><br><strong>What You'll Do:</strong></p><p> <strong>Build the Foundation:</strong> Select and implement the right CRM platform, ensuring it integrates seamlessly with our retail and B2B operations.</p><p> <strong>Connect the Dots:</strong> Map and unify customer touchpoints across Sales, Retail, Projects, and Marketing to create a single source of truth.</p><p> <strong>Turn Data into Decisions:</strong> Consolidate and analyse customer insights, providing clear reports and recommendations for business stakeholders.</p><p> <strong>Enable the Teams:</strong> Partner with Sales and Marketing to transform insights into targeted, impactful initiatives that improve customer engagement and retention.</p><p> <strong>Manage the Function:</strong> Lead a small team to handle day-to-day CRM operations, data accuracy, and customer follow-up.</p><p> <strong>Lay the Groundwork for Loyalty:</strong> Prepare the business for future loyalty programs, VIP customer management, and proactive engagement campaigns.</p><p><strong>What You'll Bring:</strong></p><p> <strong>CRM Implementation Skills:</strong>Hands-on experience selecting and deploying CRM tools, with the ability to integrate them into existing workflows.</p><p> <strong>Analytical Mindset:</strong>Strong ability to translate customer data into actionable strategies.</p><p> <strong>Process-Driven Thinking</strong>: A knack for building systems and workflows from scratch, with scalability in mind.</p><p> <strong>Cross-Functional Collaboration</strong>: Comfort working with multiple teams to align goals and processes.</p><p> <strong>Problem-Solving Attitude:</strong>Resourcefulness and initiative in a fast-paced environment.</p><p><strong>What We're Looking For:</strong></p><p> Bachelor's degree in marketing, Business Administration, or a related field.</p><p> More than 5 years of experience in customer experience, CRM, or customer insights - ideally in retail, B2B, or consumer goods.</p><p> Demonstrated experience implementing a CRM system from scratch.</p><p> <strong>Zero Ego Confidence:</strong> Demonstration of self-confidence in decision-making and opinions under challenging circumstances, aligned with ethics, values, and SARA's strategic interests</p><p> <strong>Customer Focus:</strong> A deep commitment to understanding customer needs and improving their journey at every stage.</p><p> <strong>Business Acumen:</strong> The capacity to perform with insight, acuteness, and intelligence in SARA's industries, while applying sound commercial principles across all areas of responsibility.</p><p> <strong>Operational Focus:</strong> Thoroughness in completing tasks with attention to detail, while efficiently organizing time and resources.</p><p> <strong>Agility:</strong> Openness to change, adaptability in shifting priorities, and support for implementing new approaches to meet SARA's evolving needs.</p><p> <strong>Communication Skills:</strong> The ability to clearly share ideas and information with diverse audiences, while building understanding, influencing perspectives, and securing agreement through effective negotiation.</p><p> <strong>Strategic Thinking:</strong> Linking long-term vision to daily work, seeing the big picture, and taking informed risks based on external factors shaping SARA's direction.</p><p><strong>Why Join Us?</strong></p><p>At SARA Group, you'll be part of a genuine team where creativity meets collaboration. You'll have the chance to make a real impact on our brand, working in an environment that encourages bold ideas and celebrates success.</p><p><strong>Apply today and let's create something extraordinary together!</strong></p>

Alshaya Group

The below Key Performance Areas include but are not limited to:Lead and develop a high-performing team through succession planning, talent development, and structured performance management to ensure exceptional customer service.Stay current with fashion trends and styling techniques to enhance product offerings and proper customer engagement.Collaborate with the Store Manager to set and achieve sales and profit goals by delivering outstanding customer experience and Monitoring Service KPIs.Regularly update online platforms, such as Google Business profiles, to showcase the latest trends and campaigns, driving increased store traffic.Investigating and resolving complex customer concerns promptly, fostering customer satisfaction and loyalty.Motivate and lead staff to consistently provide the highest level of customer service, aligning with company standards and policies, while ensuring compliance with legal requirements and Alshaya H&amp;M standards.Promoting loyalty programs, enhancing the process of enrolling new members, loyalty transaction linkage and rewards redemptions to enhance customer retention.Knowledge:Conflict managementTrainingCustomer first mindsetExperience:Experience in managing or supervising people in a similarly fast-paced setting, confident to deal with the many different challenges each day. Experience in providing customer service supportSkills:Excellent communication skills and the ability to lead, train and develop a team5 years  experience in Customer Service, with at least 2 years in a managerial positionCustomer service orientation, strong customer-facing and communication skillsIndependent and proactive with a positive attitude and strong ability to take ownershipDetail-oriented and process-focused and strong at quantitative/qualitative analysisExcellent written and spoken communication skills in Arabic and EnglishHighly organized and able to structure and execute multiple processes simultaneouslyComfortable with quick changes, novel issue resolution, and ambiguityPassion for fast-paced fashion retail is a plusAwareness of the industry s latest Fashion trends

edari

<div>
 <p>
  We are looking to hire a
  <strong>
   Product Owner- Guest Experience
  </strong>
  who will be responsible for defining, developing, and continuously improving digital products that enhance the guest journey across all digital channels for our client based in Dubai &ndash; one of the largest semi-government oraganization in the region.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This position is a contract role with an initial duration of
  <strong>
   24 months
  </strong>
  and is renewable based on performance.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The role sits within the
  <strong>
   Brand &amp; Communications Department
  </strong>
  and reports directly to the
  <strong>
   Head &ndash; Brand &amp; Communications
  </strong>
  .
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are looking for a passionate
  <strong>
   Product Owner- Guest Experience
  </strong>
  who can drive product vision, strategy, and execution to deliver seamless, intuitive, and personalized guest experiences. You should also have experience in
  <strong>
   Agile methodologies, customer journey design, digital transformation, and stakeholder management
  </strong>
  .
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Define and own the product vision, roadmap, and priorities for guest digital products.
  </li>
  <li>
   Manage the product backlog, write user stories, and guide delivery teams using Agile practices.
  </li>
  <li>
   Champion guest experience through journey mapping, accessibility, and continuous feedback loops.
  </li>
  <li>
   Ensure products drive revenue, engagement, and operational efficiency.
  </li>
  <li>
   Collaborate with cross-functional stakeholders across business, operations, and IT to ensure alignment.
  </li>
  <li>
   Track and analyze product performance to optimize user experience and business impact.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Knowledge, skills &amp; experience:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business, IT, Computer Science, Engineering, Digital Media, or related field.
  </li>
  <li>
   8+ years&rsquo; experience as a Product Owner/Manager in digital transformation and consumer-facing products.
  </li>
  <li>
   Strong expertise in digital platforms, CMS, CRM, personalization, loyalty, and eCommerce.
  </li>
  <li>
   Hands-on experience with Agile frameworks (Scrum/SAFe).
  </li>
  <li>
   Product Owner/Management certifications (CSPO, SAFe, or equivalent) are preferred.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Availability:
  </strong>
 </p>
 <ul>
  <li>
   Preference will be given to candidates available immediately or within 30 days of accepting the offer.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  We are looking for a candidate who will be able to work in the United Arab Emirates. Please apply with your resume and provide your contact details.We will review your job application within 7 working days. Should your profile fit the requirements of the role, a consultant from Edari will be in touch with you to get a deeper understanding of your profile, discuss the role in more detail, and explain the potential next steps.
 </p>
</div>


Product Owner- Guest Experience

Amazon

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 Amazon Customer Service is looking for an exceptional Executive Assistant who wants to work in a fast-paced, exciting, and growing team. We need someone who is bright and motivated, with a proven history of high performance and the ability to operate under pressure. This EA role will support two Directors, as well as a global team.
 <br/>
 <br/>
 This role requires the ability to complete high volumes of complex tasks and projects quickly with little to no guidance. The most successful candidate must be able to earn trust quickly, be resourceful, have high ownership, ability to effectively communicate across all levels and roles, be detail oriented and raise the bar on being organized. A high level of integrity and discretion in handling confidential information and professionalism in dealing with senior executives inside and outside the company is a must.
 <br/>
 <br/>
 <strong>
  Role
  <br/>
  <br/>
 </strong>
 The successful candidate must have a demonstrated ability to manage complex calendars, coordinate domestic as well as international travel, process expense reports, and act as a general liaison between team members and leadership. In this role, you will:
 <br/>
 <br/>
 Key job responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Work closely with Director, VP and SVP offices across Amazon to schedule review meetings.
  </li>
  <li>
   Act as a trusted business partner to Directors and the leadership team.
  </li>
  <li>
   Own space planning for UAE offices (team moves, new hire desk locations, lab creation, acquiring more space).
  </li>
  <li>
   Track and help drive completion of key deliverables and follow up on open items from staff meetings, Quarterly Business Reviews and other forums.
  </li>
  <li>
   Drive key team activities (such as event planning, global team meeting agendas, supply ordering)
  </li>
  <li>
   Work with our International team across several time zones.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Basic Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Knowledge of Microsoft Office products and applications
  </li>
  <li>
   5+ years of senior level leadership support experience
  </li>
  <li>
   Experience with end-to-end project management
  </li>
  <li>
   Experience handling administrative details independently, while exercising good judgment in keeping team members adequately informed
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience leading process improvements
  </li>
  <li>
   Experience in a fast-paced, high-tech company
  </li>
  <li>
   Experience designing processes to maximize efficiency
  </li>
  <li>
   Experience with executive level calendar management
  </li>
  <li>
   Experience working with large global teams
   <br/>
   <br/>
  </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 <br/>
 <br/>
 <br/>
 <strong>
  Company
 </strong>
 - Amazon Middle East and North Africa FZ-LLC
 <br/>
 <br/>
 Job ID: A3106638
</div>


Executive Assistant, Customer Experience Improvements

Snap Inc.

<div><div><div>Snap Inc</div> is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company&rsquo;s three core products are <div>Snapchat</div>, a visual messaging app that enhances your relationships with friends, family, and the world; <div>Lens Studio</div>, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, <div>Spectacles</div>.</div><div></div><div>
The Global Brand Experience (GBX) team brings Snap brands to life while reinforcing what we stand for as a company &mdash; real friendship, free and authentic expression, human-centered design, and a playful irreverence. The team does this globally through in-person and virtual experiences. The GBX team&rsquo;s mission is to educate our broader community on Snap&rsquo;s brands by creating opportunities to connect with them on a more emotional level. They look for extraordinary and diverse talent who learn quickly, take big risks, and relish in surprising and delighting our community.</div><div></div><div>
We&rsquo;re looking for a Global Brand Experience Lead to join Snap Inc to oversee B2B client event programming for our Small and Medium businesses.</div><div></div><div>
What you&rsquo;ll do:</div><ul><li><div>
Partner with the SMC team to identify a roadmap of events for client engagement</div></li><li><div>
Create imaginative experiences that bring the brand to life with a focus on driving adoption of Snapchat ads</div></li><li><div>
Work cross-functionally with stakeholders at all levels of the organization to plan and execute logistics for targeted events and experiences</div></li><li><div>
Create and execute comprehensive project timelines, trackers, and budgets</div></li><li><div>
Manage relationships with new and existing venues &amp; vendors</div></li><li><div>
Partner closely with the Sales, Product, Partnerships, Marketing and Executive teams to help accomplish their strategic goals and generate revenue</div></li><li><div>
Oversee event production and design, ensuring alignment with the Snap brand and business goals. Including but not limited to venue research and selection, invitations and event registration, collateral production, gifting (including inventory management), and on-site execution as applicable</div></li></ul><div></div><div>
Knowledge, Skills &amp; Abilities:</div><ul><li><div>
Strong communication skills</div></li><li><div>
Proactive approach to project ownership</div></li><li><div>
Excellent negotiation skills and an understanding of contractual agreements with vendors and venues</div></li><li><div>
Strong analytical skills</div></li><li><div>
Ability to adapt quickly and work effectively in a fast-moving environment</div></li><li><div>
Entrepreneurial spirit</div></li><li><div>
Can-do attitude; no task is too big or too small</div></li><li><div>
Meticulous attention to detail on creative and design elements</div></li><li><div>
Strong work ethic and ability to simultaneously manage multiple tasks and meet deadlines</div></li><li><div>
Experience working with Google applications, Apple applications, and Microsoft Office Suite</div></li><li><div>
A passion for the Snapchat brand!</div></li></ul><div></div><div>
Minimum Qualifications:</div><ul><li><div>
BS/BA degree or equivalent years of experience</div></li><li><div>
5+ years of proven experience successfully managing and producing global events</div></li><li><div>
Ability to travel at least 30% of the time</div></li></ul><div></div><div>
Preferred Qualifications:</div><ul><li><div>
Understanding of or experience in the ad tech space</div></li><li><div>
Understanding of or experience in the art, museum, and culture space</div></li><li><div>
Fluency in industry trends</div></li><li><div>
Arabic fluency is preferred due to the MENA remit</div></li></ul><div></div><div>
If you have a disability or special need that requires accommodation, please don&rsquo;t be shy and provide us some <div>information</div>.</div><div></div><div>
&quot;Default Together&quot; Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a &ldquo;default together&rdquo; approach and expect our team members to work in an office 4+ days per week.</div><div></div><div>
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.</div><div></div><div><div>
Our Benefits</div>: Snap Inc. is its own community, so we&rsquo;ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap&rsquo;s long-term success!</div></div>

Lead, Global Brand Experience

Explore 7393+ Customer experience leader in Dubai this December. Find roles across top companies and apply now to boost your career.

7393 customer experience leader jobs IN Dubai

Director-Customer Order Experience PGL

Customer Experience Manager

Customer Experience Manager

Customer Experience Manager

Product Owner- Guest Experience

Executive Assistant, Customer Experience Improvements

Lead, Global Brand Experience