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customer experience leader

Exante

<div>Company &amp; Culture
EXANTE is a pioneering wealth tech company that delivers cutting-edge centralized trading solutions and robust B2B financial infrastructure, driving value through innovative technology. Our proprietary trading platform offers seamless access to diverse financial instruments- including stocks, ETFs, bonds, futures, and options- all within a single, multi-currency account.
We cultivate a culture that transcends the ordinary, where rapid responses to market dynamics and proactive problem-solving are the norm. At EXANTE, the potential to make a meaningful impact is ever-present. Our team members continuously pursue personal and professional growth, empowered to spearhead change across people, processes, and products. True innovation stems from an insatiable desire for improvement, and everyone at EXANTE is committed to fostering this spirit and propelling the company into the future.
As a rapidly expanding global firm with over 600 talented employees from 65 nationalities across 70 locations, we are a frontrunner in the financial sector. Our investment priorities are clear: We prioritize investing in our most valuable asset - our people. Join us in shaping the future of finance. 
About The Role
As Exante's Customer Experience Manager, you'll be at the heart of our commitment to customer-centricity. You will proactively champion service excellence across all teams, act as the voice of the customer, and spearhead initiatives that elevate satisfaction and loyalty. 
Reporting Line: Marketing Director 
Worksite: Remote 
Responsibilities<ul><li>
Embed the Voice of the Customer<ul><li>
Advocate internally for customer needs, collaborating with cross-functional teams to prioritize and implement customer-driven projects.</li><li>
Build and maintain strong stakeholder relationships to turn insights into action.</li></ul></li><li>
Monitor &amp; Improve Satisfaction<ul><li>
Develop and maintain a framework for tracking customer satisfaction metrics.</li><li>
Conduct client interviews (phone, online, face-to-face) to gather feedback.</li><li>
Analyze customer insights to identify trends, drive improvement plans, and raise satisfaction scores.</li></ul></li><li>
Drive Cultural Change<ul><li>
Lead and support initiatives that embed customer-first methodologies across the organization.</li><li>
Challenge the status quo and hold teams accountable for service quality.</li></ul></li><li>
Escalation &amp; Resolution<ul><li>
Act as the central escalation point for service issues for top-valued clients.</li><li>
Perform root-cause analysis, define corrective actions, and coordinate next steps to resolve outstanding cases.</li></ul></li><li>
Competitive &amp; Market Analysis<ul><li>
Research market trends and competitor practices.</li><li>
Propose recommendations to continuously enhance our customer experience.</li></ul></li><li>
Optimize Customer Welfare<ul><li>
Oversee the effective use of customer welfare processes.</li><li>
Identify vulnerable clients and ensure regional teams implement appropriate support measures.</li></ul></li><li>
Enhance Key Touchpoints<ul><li>
Collaborate on improving the UX of critical customer interactions: registration, funding/withdrawal requests, account reporting, etc.</li></ul></li></ul> 
Qualifications<ul><li>
Leadership &amp; Collaboration<ul><li>
Proven ability to influence and deliver results through others in a matrix organization.</li><li>
Exceptional stakeholder-management and relationship-building skills.</li></ul></li><li>
Customer-Centric Expertise<ul><li>
Strong grasp of customer-centric methodologies, tools, and frameworks.</li></ul></li><li>
Commercial Acumen<ul><li>
Results-driven mindset with a track record of optimizing performance in a competitive, regulated financial environment.</li></ul></li><li>
Analytical &amp; Decisive<ul><li>
Comfortable interpreting data to inform decisions and measure impact.</li></ul></li><li>
Communication Skills<ul><li>
Excellent written and verbal presentation skills, able to distill complex concepts into clear, compelling narratives.</li></ul></li><li>
Industry Experience (Preferred)<ul><li>
Background in finance or investment services.</li></ul></li></ul>
This role is ideal for a hands-on leader who thrives on driving continuous improvement, influencing across teams, and championing the customer at every turn. If you're ready to make a measurable impact on Exante's service excellence, we'd love to hear from you. 
Personality / Mindset
<ul><li>Integrity &amp; loyalty</li><li>
Team player with advanced communication and collaboration skills</li><li>
A hands-on, can-do attitude - always looking for solutions and thinking out of the box</li><li>
Overachiever mentality</li><li>
Capability to work and succeed in the fast pace and ever-changing environment</li></ul> 
We Offer*
<ul><li>Competitive salary
</li><li>Corporate benefits (choose your preferred options)</li><li>
Truly inspiring culture, pleasant and informal work environment</li><li>
Ongoing education &amp; training programs</li><li>
Opportunity to network and connect in the Corporate Events</li><li>
Global career opportunities</li><li>Benefits/perks vary depending on the nature of your employment with the company and the country where you work</li></ul> 
A group of disruptive technology experts created EXANTE. With an impressive track record in the industry and knowledge of the markets, our systems are built to democratize access to global financial instruments for professional traders and institutional investors.</div>

Customer Experience Manager

Keolis

<div></div><div><div>To manage and enhance the end-to-end customer experience across Dubai Metro and Tram by driving high-impact initiatives, maximizing customer happiness, and ensuring consistent delivery of service excellence. The role is accountable for achieving KPIs and SLAs, optimizing ROI, and fostering collaboration with RTA, MHI, and Keolis Group. It champions data-driven improvements, cross-functional integration, and a customer-first culture through strategic planning and operational alignment.</div> 


KEY RESPONSIBILITIES
<div>
Strategic</div> 
<div></div>
<ul>
<li>Lead and implement customer experience strategies aligned with Keolis-MHI&rsquo;s vision and the RTA's customer-first mandate across Dubai Metro and Tram.</li>
<li>Drive initiatives to enhance customer communications and experience, integrating feedback from clients, stakeholders, and internal teams.</li>
<li>Identify opportunities to improve the customer journey in collaboration with Marketing, Communication, and Operations functions.</li>
<li>Analyse customer trends, mystery shopper results, and survey data to create actionable strategic plans that elevate service standards</li></ul> 
<div></div>
<div>
Financial</div> 
<div></div>
<ul>
<li>Monitor and manage customer-related KPIs and service performance metrics in collaboration with the Performance and Finance teams.</li>
<li>Ensure optimal resource allocation and efficiency within customer service operations to meet SLA obligations.</li>
<li>Track and report on customer communication performance, identifying trends and proposing cost-effective solutions for improvement.</li></ul> 
<div></div>
<div>
Stakeholder / Customer</div> 
<div></div>
<ul>
<li>Represent Keolis-MHI in customer service discussions with RTA and other external stakeholders including Finance, ACS, Contact Centre, and CSC departments.</li>
<li>Lead collaboration with the RTA Customer Service team to enhance joint processes, procedures, and service delivery models.</li>
<li>Liaise with Marketing and Passenger Services to ensure accurate signage and public communications during campaigns, service updates, or special events.</li>
<li>Handle complex NOL complaints and coordinate with the Revenue Department to ensure swift resolution and customer satisfaction.</li></ul> 
<div></div>
<div>
Operational</div> 
<div></div>
<ul>
<li>Oversee the daily execution of customer communication cases via the CRM system, ensuring timely closure within contractual timelines.</li>
<li>Chair internal service review meetings to align all departments on communication standards, feedback loops, and service improvements.</li>
<li>Manage escalations and customer complaints in line with contractual and internal service standards.</li>
<li>Ensure cross-departmental readiness during events, service changes, or disruptions by aligning with marketing, operations, and communications units.</li>
<li>Generate and analyse weekly and monthly performance reports to identify gaps and enforce corrective action plans</li></ul> 
<div></div>
<div>
 Capability/People</div> 
<div></div>
<ul>
<li>Manage , mentor, and coach the Customer Experience team to uphold service excellence.</li>
<li>Design and deliver internal training programs to strengthen frontline staff capabilities in delivering exceptional service.</li>
<li>Participate in recruitment, onboarding, and performance reviews for customer service staff.Manage , mentor, and coach the Customer Experience team to uphold service excellence.</li>
<li>Continuously enhance team readiness through feedback-driven learning, knowledge sharing, and regular capability assessments.</li></ul> 
<div></div>
<div>
 Dimensions</div> 
<div></div>
<ul>
<li>Covers Dubai Metro &amp; Tram networks</li>
<li>Cross-functional scope (Marketing, Communications, Ops)</li>
<li>Manages CRM &amp; customer communication tools</li>
<li>Interfaces with RTA and Keolis-MHI subsidiaries</li>
<li>Leads customer service KPIs &amp; performance tracking</li>
<li>Supervises customer experience team</li>
<li>Office environment. Occasional travel may be required.</li></ul> 
<div></div>

MINIMUM QUAIFICATIONS 

<div>
<div><div><div><div>Min.</div></div><div> 
<div>
Required</div></div><div> 
<div>
Desirable</div></div></div><div> 
<div>
<div>Education</div></div> 
<div>
<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Communications, or related field</li></ul></div><div></div><div> 
<div>
Transport industry experience</div></div></div><div> 
<div>
<div>Experience</div></div> 
<div>
<ul><li>Customer service, communications, or transport operations experience</li>
<li>Experience in managing KPIs, CRM systems, and stakeholder relations</li>
<li>Background in working with government entities (e.g., RTA) is a plus</li></ul> 
</div>
<div><div>Certification in customer experience or service excellence (e.g., CCXP)</div></div></div><div></div><div> 
<div>
<div>Skills / Training</div></div> 
<div>
<ul><li>Customer journey design</li>
<li>KPI &amp; SLA management</li>
<li>Problem-solving under pressure</li>
<li>Communication &amp; stakeholder engagement</li>
<li>Fluent in English.
</li>Fluent in Arabic 
<li>
</li></ul></div><div><div>Familiarity with RTA systems/processes</div></div></div></div></div></div>

edari

<div>
 
 We are looking to hire a
 
 Digital Transformation Lead (Guest Experience)
 
 who will be responsible for
 
 leading enterprise-wide digital transformation programs with a strong focus on enhancing customer experience (CX), driving innovation, and enabling customer-centric processes and platforms
 
 for our client based in
 
 Dubai
 
 &ndash; which is one of the largest multinational entities in the region.
 
 
 
 
 
 This position is going to start on an initial contract for
 
 24 months
 
 and is
 
 open to renewal
 
 based on performance.
 
 
 
 
 
 The role sits within the
 
 Digital &amp; Customer Experience Transformation Department
 
 and reports directly to the
 
 Chief Digital Officer (CDO)
 
 .
 
 
 
 
 
 We are looking for a passionate
 
 Digital Transformation Lead (Guest Experience)
 
 with a clear focus on
 
 customer experience excellence, adoption of cutting-edge digital solutions, and driving business outcomes through technology-enabled change
 
 . You should also have experience in/possess knowledge of
 
 customer journey design, omnichannel platforms, process automation, emerging technologies (AI, cloud, data analytics), and stakeholder change management in a multinational context
 
 .
 
 
 
 
 
 
 Key responsibilities:
 
 
 <ul>
 <li>
 Define and execute the organization&rsquo;s
 
 digital transformation roadmap
 
 , with a specific focus on customer experience initiatives.
 </li>
 <li>
 Lead the design and implementation of
 
 customer journey improvements
 
 , ensuring seamless, consistent, and personalized experiences across digital and physical touchpoints.
 </li>
 <li>
 Partner with business units, IT, and customer-facing teams to
 
 drive adoption of digital platforms and tools
 
 that enhance service delivery and customer engagement.
 </li>
 <li>
 Identify and implement
 
 emerging technologies
 
 (AI, machine learning, RPA, advanced analytics, chatbots, CRM platforms) to improve efficiency and customer satisfaction.
 </li>
 <li>
 Establish
 
 KPIs and success metrics
 
 to monitor digital transformation progress and impact on CX.
 </li>
 <li>
 Lead a cross-functional team of digital and CX professionals to
 
 deliver large-scale transformation projects on time and within budget
 
 .
 </li>
 <li>
 Ensure compliance with data security, regulatory requirements, and organizational standards while implementing digital solutions.
 </li>
 <li>
 Drive a
 
 change management culture
 
 , ensuring organizational readiness and smooth adoption of new processes and tools.
 </li>
 <li>
 Build strong relationships with internal and external stakeholders, including vendors and technology partners.
 </li>
 <li>
 Serve as a
 
 strategic advisor
 
 to senior leadership on digital trends, innovations, and opportunities for enhancing customer value.
 </li>
 </ul>
 
 
 
 
 
 Knowledge, skills &amp; experience:
 
 
 <ul>
 <li>
 Minimum
 
 12&ndash;15 years of experience
 
 in digital transformation, with at least
 
 5 years in a leadership role
 
 in a multinational or large-scale organization.
 </li>
 <li>
 Strong expertise in
 
 customer experience strategy
 
 , digital platforms (CRM, omnichannel, mobile, self-service, e-commerce), and process re-engineering.
 </li>
 <li>
 Demonstrated track record of
 
 leading enterprise-wide digital transformation initiatives
 
 from strategy through execution.
 </li>
 <li>
 Proven ability to
 
 influence and collaborate with C-level executives and cross-functional teams
 
 .
 </li>
 <li>
 Knowledge of
 
 AI, advanced analytics, cloud solutions, RPA, and automation
 
 .
 </li>
 <li>
 Strong
 
 project management, stakeholder engagement, and vendor management skills
 
 .
 </li>
 <li>
 Excellent
 
 communication, leadership, and change management capabilities
 
 .
 </li>
 <li>
 Experience in the
 
 Middle East region
 
 is a plus.
 </li>
 </ul>
 
 
 
 
 
 Availability:
 
 
 <ul>
 <li>
 Preference will be given to candidates available immediately or a maximum 30 days after accepting the offer.
 </li>
 </ul>
 
 
 
 
 We are looking for a candidate who will be able to work in United Arab Emirates. Please apply with your resume and remember to provide us with your contact details.
 
 
 
 
 
 We will review your job application within 7 working days. Should your profile fit the requirements of the role a consultant from Edari will be in touch with you to get a deeper understanding of your profile, to discuss the role in more detail and potential next steps
 
</div>

Digital Transformation Lead (Guest Experience)

JUSTLIFE

<div>Justlife is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.
Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai?
Come onboard and dedicate yourself to becoming #everydaybetter!
Take over a key role as a Customer Experience Partner in the Customer Experience department, and be a part of this exciting adventure of never-ending growth and success. 
What we expect from you:<ul><li>
Handle incoming complaints as the top priority, consistently providing customers with a friendly, cheerful greeting and pleasant, overall professional service</li><li>
Handle incoming customer reviews coming from Justlife Google Business page, Google Play, and App Store</li><li>
Initiate call-backs to customers as needed to get more information on the customer inquiries if not clear</li><li>
Update customers as needed with bookings status and confirmations</li><li>
Respond to customer questions and requests with courtesy, professionalism, and efficiency</li><li>
Handle incoming urgent complaints escalated through our Frontline team, Social media platforms and any other customer complaints tackled from other departments</li><li>
Perform and coordinate complaint investigations and gathers additional information, working closely with other departments to complete investigation reports</li><li>
Evaluate all information from a technical perspective to ensure appropriate Analysis and Investigation</li><li>
Maintain and delivers excellent customer satisfaction in a timely and effective manner</li><li>
Investigate complaints to determine root cause, identify resolution, confirm correction, and respond to complaints</li><li>
Maintain complaints log and participate in process improvements</li></ul> 
What we are looking for:<ul><li>
Bachelor's degree from an accredited university</li><li>
2+ Years of professional experience in customer service</li><li>
Strong organizational, analytical, and problem-solving skills</li><li>
Excellent written and verbal communication skills (Arabic and English)</li><li>
Strong knowledge of MS Office (Word, Excel, etc.)</li><li>
Ability to efficiently interact with individuals and groups at all levels in a multi-functional and multicultural environment</li><li>
Experience with customer interactions</li><li>
Ability to multitask, prioritize, and manage time effectively</li></ul> 
PERKS OF BEING A PART of JUSTLIFE
Nothing would replace the start-up spirit, working with an evolving culture and fulfilling workplace! And, we offer you benefits like: 
We care about you<ul><li>
One-day extra vacation on your birthday with our JustHoliday!</li><li>
Free Justlife credits so you can enjoy our own services.</li><li>
Work reality escapes opportunities through team-building games, challenges, and many more activities.</li></ul> 
 
We improve you<ul><li>
Working with a great team and entrepreneurial spirit.</li><li>
Continuous learning with mentorship, coaching, on-the-job, and internal-external training.</li><li>
Never-ending growth and fast career development and internal career opportunities.</li><li>
A fair and objective Performance Management System.</li></ul> 
We recognize you<ul><li>
Ignition of the hero in you through our &lsquo;&rsquo;JustHeroes&rsquo;&rsquo; Reward and Recognition Program.</li><li>
Availability of company discounts and gift vouchers.</li><li>
A bonus for every successful Employee Referral.</li></ul> 
ABOUT US
At Justlife, we envision a life without any chores that keep you from doing what you really want to.
Justlife is the region&rsquo;s leading super app for home services. We connect individual needs with on-demand services, through our innovative marketplace platform.
We helped digitalize the cleaning service industry in UAE, back in 2015, and have been expanding our services from home cleaning alone to serving all our customer&rsquo;s needs at home across the GCC. We now offer home cleaning, salon &amp; spa at home, healthcare at home, maintenance &amp; repairs, upholstery cleaning, pest control &amp; disinfection, moving and packing, and car cleaning, and many more.
We built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar and Oman. With a team of 200+ full-timers and over 1000 service professionals, we pride ourselves in having created a culture that puts people first.
We promise our customers stellar service, our suppliers a valuable partner, our professionals a better life, and our employees a work environment where they can be their best versions of themselves.
Join the tribe and let&rsquo;s become #everydaybetter, together!
XB7q9mdvq1</div>

Customer Experience Partner

MEFITPRO

Member Experience ExecutiveLocation: Dubai, UAEJob Type: Full TimeLocation: One of Dubai's most iconic 5-star lifestyle destinations in Business BayEmployer: Luxury hospitality &amp; wellness brand, internationally recognized for premium guest experiencesFacilities: State-of-the-art Pilates studio, part of an upscale recreation and spa departmentReporting to: SPA &amp; Recreation Manager / Pilates &amp; Fitness SupervisorThis job description sets out the current duties of the job role that may vary from time to time without changing the general character of the job role or the level of responsibility entailed.Working Days: 6 Days a weekWorking Hours: 9-10 hours per day.Package &amp; Benefits:Basic Salary: AED 6,000<ul><li>Top-Tier Commission Structure</li><li>Duty Meals Provided</li><li>Visa, Medical Insurance, Flights</li><li>Opportunities for career growth within a global luxury brand</li><li>Note: No accommodation/transportation provided</li></ul>JOB SUMMARYThe Member Experience Executive is responsible for delivering a welcoming and professional front-of-house experience while playing a key role in driving revenue through the proactive sale of memberships, class packages, and private sessions. This position supports the day-to day operations of the studio by managing client inquiries, handling check-ins, and ensuring seamless service delivery.Reporting directly to the Assistant Pilates &amp; Fitness Manager, the representative is expected to consistently embody premium service standards, providing every guest with a personalized and high-quality experience.The ideal candidate is highly sales-driven, goal-oriented, and passionate about health and wellness, with excellent interpersonal skills and a strong commitment to achieving and exceeding sales targets.SCOPE / BUSINESS CONTEXTFull Time position based at the property.CANDIDATE PROFILEExperience:2+ years in sales or customer service (fitness/wellness industry preferred).Skills and Knowledge:<ul><li>Computer literate (Excel, Word, PowerPoint, admin systems).</li><li>Excellent communication and sales skills.</li><li>Knowledge of Pilates or fitness concepts a plus.</li><li>Familiarity with booking systems (e.g., Book4Time) an advantage.</li><li>Strong written and spoken English.</li><li>Good interpersonal skills, able to engage with diverse backgrounds.</li><li>Ability to work under pressure and multitask.</li><li>Flexibility with shifts, evenings, weekends, and holidays.</li><li>Well presented with clear speech, physically active, energetic.</li><li>Self-motivated and proactive, capable of working independently.</li></ul>Education or Certification:Minimum: High school diploma or equivalent (e.g., GED).Preferred: Diploma or Bachelor's degree in Hospitality, Business Administration, Marketing, Sports Management, or related field.CORE WORK ACTIVITIES<ul><li>Member Experience Responsibilities</li><li>Greet and check-in clients with professionalism and warmth.</li><li>Actively promote and sell memberships and class packages.</li><li>Respond to inquiries via WhatsApp, email, phone, and walk-ins.</li><li>Assist with appointment scheduling and payment processing.</li><li>Maintain the front desk area and booking system.</li><li>Track sales activity and follow up with leads and prospects.</li><li>Prepare and submit regular sales and performance reports.</li><li>Upsell retail items.</li><li>Foster meaningful client relationships and build community.</li><li>Promote a love for fitness, including yoga, Pilates, and reformer.</li><li>Bring energy, confidence, and authenticity to client interactions.</li><li>Demonstrate charisma, positivity, and relationship-building skills.</li><li>Collaborate with colleagues to support a team environment.</li><li>Attend team meetings and contribute proactively.</li><li>Operations &amp; Management Support</li><li>Maintain professionalism and attentiveness to guest needs.</li><li>Ensure studio/club maintenance and cleanliness.</li><li>Enforce club rules and promote a safe environment.</li><li>Ensure compliance with gym, health, and pool safety standards.</li><li>Report and follow up on engineering or facility issues.</li><li>Monitor and complete checklists as required.</li><li>Participate in training sessions as per business needs.</li><li>Support the Assistant Pilates &amp; Fitness Manager with operations, new staff onboarding, and</li><li>procurement follow-ups.</li><li>Carry out brand and standards checks.</li><li>Deputize for the Assistant Pilates &amp; Fitness Manager when required.</li><li>Support departmental supervision and performance.</li></ul>OTHERSSafety and Security<ul><li>Report work-related accidents or injuries immediately.</li><li>Follow safety and security policies to maintain a clean, safe, and secure environment.</li><li>Report thefts or incidents promptly.</li></ul>Policies and Procedures<ul><li>Follow all company and departmental policies.</li><li>Protect guest and colleague privacy and confidentiality.</li><li>Maintain professional appearance and uniform standards.</li><li>Safeguard company tools, equipment, and assets.</li><li>Perform reasonable job duties as requested.</li><li>Standard work week: minimum 48 hours.</li></ul>Guest Relations<ul><li>Actively listen and respond to guest questions, concerns, and requests.</li><li>Anticipate and address guest needs promptly and professionally.</li><li>Engage in meaningful conversations, providing property and local information.</li><li>Ensure every guest feels welcomed, appreciated, and given a fond farewell.</li></ul>Communication<ul><li>Answer calls promptly and professionally.</li><li>Communicate clearly and effectively with guests and colleagues.</li><li>Collaborate and share information openly with the team.</li></ul>Working with Others<ul><li>Treat colleagues with dignity, respect, and support.</li><li>Handle sensitive issues with professionalism and confidentiality.</li><li>Build positive and productive working relationships.</li><li>Foster teamwork to achieve shared goals.</li></ul>Quality Assurance<ul><li>Comply with quality assurance standards and audits.</li></ul>Physical Requirements<ul><li>Use computer and booking systems efficiently.</li><li>Stand, sit, or walk for extended periods.</li><li>Lift/carry objects up to 10 pounds.</li><li>Read and verify information in multiple formats.</li></ul>BENEFITS AND OPPORTUNITIESThe Member Experience Executive will enjoy a competitive and comprehensive package with attractive benefits, including opportunities for professional development and career growth within a dynamic organization.Job Type: Full-timePay: AED6,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Front Desk Receptionist : 2 years (Preferred)</li><li>Fitness/Sports/ Wellness Industry : 2 years (Preferred)</li></ul>Language:<ul><li>English or Arabic Fluently (Preferred)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>Willingness to travel:<ul><li>100% (Preferred)</li></ul>

Member Experience Executive

Casinetto Trading LLC

Roles and Responsibilities<ul><li>Execute accurate sales order processing for HORECA, Retail, and Wholesale clients with zero tolerance for errors in product codes, quantities, pricing, and customer information.</li><li>Input order specifications, special requirements, delivery instructions, and customer preferences into SAP system; ensure complete and accurate data capture before order confirmation.</li><li>Validate product availability, pricing accuracy, and customer credit limits prior to processing orders.</li><li>Manage assigned customer clusters, understanding client needs, ordering patterns, and delivery expectations; rotate across clusters as needed to ensure uninterrupted service.</li><li>Handle order modifications, cancellations, and special requests with proper approvals; coordinate with logistics for accurate fulfillment and delivery scheduling.</li><li>Monitor order status from entry to delivery completion; generate confirmations and communicate delivery details promptly.</li><li>Maintain Salesforce CRM for customer relationship tracking, order history, and database updates.</li><li>Handle initial customer inquiries on order status, product availability, and delivery schedules; escalate complex issues to the Customer Service Team Leader.</li><li>Process temperature-sensitive and special orders according to handling specifications; ensure quality checks before final confirmation.</li><li>Maintain detailed records of order processing activities, recurring issues, and suggest process improvements to Team Leader.</li><li>Demonstrate meticulous attention to detail, strong organizational skills, and the ability to manage multiple orders simultaneously under tight deadlines.</li><li>Support team collaboration during peak periods, staff absences, and special projects while maintaining professional customer communication.</li></ul>Desired Candidate Profile<ul><li>Minimum 2&ndash;3 years of order processing or data entry experience, preferably in food distribution or FMCG.</li><li>Exceptional data entry skills with demonstrated accuracy (&ge;99.5%).</li><li>Proficient in SAP for order management and Salesforce CRM for customer data tracking.</li><li>Strong typing speed, attention to detail, and ability to work with complex product codes and multi-system workflows.</li><li>High school diploma required; associate degree in Business Administration, Supply Chain, or related field preferred.</li><li>Flexible, adaptable, and customer-service oriented with excellent time management and team collaboration skills.</li></ul>Job Type: Full-time

Sales Order Specialist

Dlish Cafe

We're Hiring: ARABIC Team Leader &ndash; Dlish Caf&eacute; Position: Full-time Team LeaderKey Responsibilities:<ul><li>Lead and supervise waiters, cashiers, runners, and hosts</li><li>Ensure smooth shift operations and maintain service standards</li><li>Assist in training and onboarding new staff</li><li>Handle basic customer concerns and escalate when needed</li><li>Monitor floor activity and support team performance</li><li>Report to the Restaurant Manager</li></ul>Requirements:<ul><li>Minimum 2 years of experience in a supervisory or senior floor role</li><li>Strong communication and people management skills</li><li>Ability to motivate and guide a team</li><li>Experience in busy F&amp;B environments</li><li>Fluent in English and Arabic</li><li>Must be currently in the UAE and ready to join soon</li></ul>What We Offer:<ul><li>Work in a growing homegrown F&amp;B brand</li><li>Supportive and collaborative work culture</li><li>Competitive salary based on experience</li><li>Training and development opportunities</li></ul>Job Type: Full-timePay: From AED3,500.00 per month

Team Leader

Explore 8190+ Customer experience leader in Dubai this September. Find roles across top companies and apply now to boost your career.

8190 customer experience leader jobs IN Dubai

Customer Experience Manager

Customer Experience Manager

Digital Transformation Lead (Guest Experience)

Customer Experience Partner

Member Experience Executive

Sales Order Specialist

Team Leader