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customer experience leader

GE Aerospace

Job Description SummaryThe On Wing Support Dubai Quality Manager will be responsible for key functional business and company objectives and report to the Global On Wing Support Quality Leader. In this role you will solve complex issues affecting the business executing the long-term business plan and driving quality excellence in the organization. You will work with the larger OWS team (including Global Quality) as well as a cross-functional teams from other organizations.Job DescriptionCompany Overview:Working at GE Aerospace means you are bringing your unique perspective innovative spirit drive and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas we will listen. Join us and see your ideas take flight!Site Overview:For over 40 years GE Aerospace has had a significant presence on the ground in the United Arab Emirates. With offices in Abu Dhabi and Dubai Airport Freezone; an On Wing Support Center; partnership engineering testing and Maintenance Repair and Overhaul facilities across the country; and the Middle East Technology Center focused on solutions for the regions hot & harsh environment. In addition to career opportunities our sites offer a culture focused on respect for people and giving back to the community through grants and philanthropic programming.Role Overview:<ul><li>Serve as the primary interface with regulatory agencies specifically GCAA FAA and EASA</li><li>Ensure that all regulatory requirements are met.</li><li>All Regulatory Customer and Supplier audit requirements are satisfied.</li><li>Create a Culture of Quality where Quality is at the forefront of everyones mind.</li><li>Create a Culture of Safety where reporting is encouraged and Just Culture is maintained.</li><li>Perform internal audits locally and at remote locations.</li><li>Conduct and own the Quality training plan for all staff as required.</li><li>Work with the Business Leader and support team to maintain the GE Aerospace Production System.</li><li>Conduct Root Cause Analysis and PFMEA when required.</li><li>Own the proactive quality framework for reducing quality risk at the shop.</li><li>Lead RCCA Execution for the shop facilitating best practice sharing with other GE Aerospace and OWS shops.</li><li>Designated safety investigator for the site</li><li>Designated Employee Representative for PSMP</li></ul>Required Qualifications:<ul><li>Aeronautical/Mechanical Engineering degree or equivalenttechnical degree.</li><li>Minimum of 5 years of experience in the Aviation industry.</li><li>Experience working with aviation regulatory agencies.</li><li>Knowledge of EASA Part 145 or FAA FAR 145 proceduresor equivalent.</li><li>Qualified Auditor or Auditing Experience</li><li>Five (5) years experience in Aircraft or Engine maintenance environment out of which at least two years should be in a managerial position.</li><li>Detailed knowledge of EASA PART-M and PART-145 regulations.</li><li>Detailed knowledge of Quality Systems.</li><li>Detailed knowledge of Safety Management System (SMS).</li><li>Detailed knowledge of this MOE and Engineering Department Processes.</li><li>General familiarization training on a representative sample of engine types maintained.</li></ul>Preferred Qualifications:<ul><li>Humble: respectful receptive agile eager to learn.</li><li>Transparent: shares critical information speaks with candor contributes constructively.</li><li>Focused: quick learner strategically prioritizes work committed.</li><li>Leadership ability: strong communicator decision-maker collaborative.</li><li>Problem solver: analytical-minded challenges existing processes critical thinker.</li></ul>At GE Aerospace we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here you will have the opportunity to work on really cool things with really smart and collaborative people. Together we will mobilize a new era of growth in aerospace and defense. Where others stop we accelerate.Additional InformationRelocation Assistance Provided: Yes<img src="https://www.jobg8.com/Tracking.aspx?GNl9oJpztr9tJLqFNiCa9FnHXV5lmF63k" width="0" height="0" />

On Wing Support Quality Leader

Arab Bank

<div>
 
 
 
 Key Roles and Responsibilities:
 
 
 
 <ul>
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 Develop and implement initiatives to improve customer experience across all touchpoints, by Identifying gaps in the customer journey and CPS and recommend actionable improvements.
 </li>
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 Oversee and optimize systems for managing customer feedback and complaints resolution in a timely and efficient manner
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 Monitor and elevate customer satisfaction metrics, including Net Promoter Score (NPS) and Customer Satisfaction (CSAT) scores.
 </li>
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 Collaborate closely with the CB Head of Credit &amp; Collection to streamline the issuance of liabilities and clearance letters, enhancing customer retention for loans and cards.
 </li>
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 Collaborate with departments to ensure customer-centric practices are embedded in processes and policies
 </li>
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 Support training and awareness programs to promote customer-centric behavior and CPS among consumers &amp; staff
 </li>
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 Develop and refine customer feedback channels such as mystery shopper programs, VOC initiatives, surveys, and other feedback.
 </li>
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 Monitor industry trends and best practices related to customer experience.
 </li>
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 Follow the customer experience annual business plan.
 </li>
 <li>
 Consumer Protection standards:
 </li>
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 Ensure all customer interactions, products, and services comply with Central Bank Consumer Protection Regulations.
 </li>
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 Implement and monitor procedures to protect customer rights, including transparency, fair treatment, and responsible product marketing.
 </li>
 <li>
 Manage and promote customer Awareness and Education initiatives to increase customers financial literacy.
 </li>
 </ul>
 
 
 
 
 
 
 Job Requirements:
 
 
 
 
 
 
 
 
 
 
 
 Education
 
 
 
 :
 
 
 
 Bachelors degree from a reputable university
 
 
 
 
 
 
 
 Experience
 
 
 
 :
 
 
 
 A minimum of (3) years experience in Customer Experience or service roles.
 
 
 
 
 
 
 
 Competencies:
 
 
 
 <ul>
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 Fluent in English and in Arabic.
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 Thorough understanding of local banking regulations and customer expectations.
 </li>
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 Good presentation skills.
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 Service Oriented
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 Good communications and interpersonal skills
 </li>
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 Proven leadership skills and the ability to work collaboratively across functional teams.
 </li>
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 A data driven mindset to gaining customer insights and implementing improvements.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What We Offer at Arab Bank
 
 
 
 
 
 
 At Arab Bank, we offer a purpose-driven and inclusive environment where innovation, continuous learning, and employee wellbeing are at the core. We are proud to welcome individuals of all generations, genders, and backgrounds, valuing the diverse perspectives that strengthen our culture and contribute to our success.
 
</div>

Country Customer Experience Officer

Alshaya Group

The below Key Performance Areas include but are not limited to:Lead and develop a high-performing team through succession planning, talent development, and structured performance management to ensure exceptional customer service.Stay current with fashion trends and styling techniques to enhance product offerings and proper customer engagement.Collaborate with the Store Manager to set and achieve sales and profit goals by delivering outstanding customer experience and Monitoring Service KPIs.Regularly update online platforms, such as Google Business profiles, to showcase the latest trends and campaigns, driving increased store traffic.Investigating and resolving complex customer concerns promptly, fostering customer satisfaction and loyalty.Motivate and lead staff to consistently provide the highest level of customer service, aligning with company standards and policies, while ensuring compliance with legal requirements and Alshaya H&amp;M standards.Promoting loyalty programs, enhancing the process of enrolling new members, loyalty transaction linkage and rewards redemptions to enhance customer retention.Knowledge:Conflict managementTrainingCustomer first mindsetExperience:Experience in managing or supervising people in a similarly fast-paced setting, confident to deal with the many different challenges each day. Experience in providing customer service supportSkills:Excellent communication skills and the ability to lead, train and develop a team5 years  experience in Customer Service, with at least 2 years in a managerial positionCustomer service orientation, strong customer-facing and communication skillsIndependent and proactive with a positive attitude and strong ability to take ownershipDetail-oriented and process-focused and strong at quantitative/qualitative analysisExcellent written and spoken communication skills in Arabic and EnglishHighly organized and able to structure and execute multiple processes simultaneouslyComfortable with quick changes, novel issue resolution, and ambiguityPassion for fast-paced fashion retail is a plusAwareness of the industry s latest Fashion trends

Customer Experience Manager

Justlife.com

Justlife is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.
Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai?
Come onboard and dedicate yourself to becoming #everydaybetter!
Take over a key role as a Customer Experience Partner in the Customer Experience department, and be a part of this exciting adventure of never-ending growth and success.
What we expect from you:
<ul>
<li>Handle incoming complaints as the top priority, consistently providing customers with a friendly, cheerful greeting and pleasant, overall professional service</li>
<li>Handle incoming customer reviews coming from Justlife Google Business page, Google Play, and App Store</li>
<li>Initiate call-backs to customers as needed to get more information on the customer inquiries if not clear</li>
<li>Update customers as needed with bookings status and confirmations</li>
<li>Respond to customer questions and requests with courtesy, professionalism, and efficiency</li>
<li>Handle incoming urgent complaints escalated through our Frontline team, Social media platforms and any other customer complaints tackled from other departments</li>
<li>Perform and coordinate complaint investigations and gathers additional information, working closely with other departments to complete investigation reports</li>
<li>Evaluate all information from a technical perspective to ensure appropriate Analysis and Investigation</li>
<li>Maintain and delivers excellent customer satisfaction in a timely and effective manner</li>
<li>Investigate complaints to determine root cause, identify resolution, confirm correction, and respond to complaints</li>
<li>Maintain complaints log and participate in process improvements</li>
</ul>

Customer Experience Partner

Hermès

Customer Experience Executive - UAE National Join or sign in to find your next jobJoin to apply for the Customer Experience Executive - UAE National role at Hermès Customer Experience Executive - UAE National Join to apply for the Customer Experience Executive - UAE National role at Hermès<ul><li>As a Client Experience Executive, you will be responsible for ensuring that each client enjoys an exceptional and memorable experience that reflects our brand's values and standards.</li><li>Working closely with the store team, the Client Experience Executive supports a warm, welcoming, personalized, and service-oriented atmosphere, proactively addressing clients' needs and elevating the overall shopping experience.</li></ul> Main Responsibilities <ul><li>Greet and warmly welcome clients, creating a comfortable and inviting environment.</li><li>Engage with clients to understand their needs, preferences, and style, offering tailored recommendations, using traffic management tools if needed.</li><li>Effectively manage waiting times by applying appropriate verbal and non-verbal communication and using traffic management tools if needed.</li><li>Support the sales team in delivering a seamless client experience by coordinating services like product reservations, client appointments, customer orders, paid item pickups, and follow-ups.</li><li>Monitor and follow up on client feedback on the shop floor, ensuring issues are promptly communicated, addressed, and resolved in a client-centric way.</li><li>Assist in organizing and executing in-store events or experiences to enhance client engagement. Share stories and anecdotes about Hermès with clients whenever possible.</li><li>Collaborate with store runners, sales team, and management to ensure client-facing areas are maintained and stocked impeccably.</li><li>Keep records of clients' preferences, interactions, and feedback in line with CRM practices.</li><li>Act as a brand ambassador, embodying the brand's values and maintaining an approachable and elegant demeanor.</li><li>Ensure all service-related guidelines and brand standards are consistently followed.</li><li>Build strong, enduring relationships with clients to encourage repeat visits.</li><li>Support loyalty and retention efforts through personalized communication and services such as beauty consultations and F&B.</li><li>Continuously learn about clients' evolving preferences to provide personalized assistance that makes them feel valued and understood.</li><li>Provide information about the mall, store services, and significant cultural events in the city.</li></ul> Measures of Success <ul><li>Operational efficiency and excellence - traffic and waiting time management.</li><li>Product and brand expertise - deep understanding of Hermès' heritage, values, and products to educate and inspire clients.</li><li>Seamless waiting experience - adherence to service level expectations.</li><li>Collaboration and team support - positive feedback from teams and management on collaboration and support provided.</li><li>Consistency in maintaining and organizing client-facing areas.</li><li>Number of proactive actions taken to address client needs without prompts (follow-up, offering different services).</li></ul>In alignment with the UAE Government's Emiratisation strategy, this opportunity is exclusively available to UAE Nationals holding a valid family book. Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Part-time</li></ul> Job function <ul><li>Business Development and Sales</li></ul> Industries <ul><li>Retail, Luxury Goods, and Jewelry</li></ul>Referrals increase your chances of interviewing at Hermès by 2x.Get notified about new Customer Executive jobs in Dubai, UAE.<img src="https://www.jobg8.com/Tracking.aspx?Lpr6zL7TZRGJqtI2jivKcbJaBVntThGYy" width="0" height="0" />

Customer Experience Executive - UAE National

GuestReady

<div>Join GuestReady as a Guest Excellence Team Lead!
GuestReady is a game-changer in short-term rental and hospitality management, operating in the UK, France, Portugal, Spain, and the UAE. Since 2016, we&rsquo;ve been redefining the industry with cutting-edge technology and top-notch service. Now, we&rsquo;re on the lookout for a Guest Excellence Team Lead to join our Dubai office and provide outstanding support to our guests!
Role Overview
You will be responsible for leading the Guest Excellence team and ensuring the smooth delivery of guest services across all communication platforms, properties, and vendors. This includes managing VIP guest care, handling guest claims and escalations, and coordinating with cross-functional teams, all while maintaining a strong focus on service excellence, operational efficiency, and continuous improvement.
Key Responsibilities &amp; Tasks
Responsibilities
Team Leadership<ul>
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Lead and manage the Guest Excellence team across all shifts to ensure consistent, high-quality service delivery.</li>
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Oversee and schedule field greeters to ensure seamless coordination of in-person guest welcomes.</li>
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Coach, mentor, and train team members to enhance individual performance and elevate service standards.</li>
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Facilitate onboarding for new hires and lead continuous training initiatives for ongoing development.</li> 
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Conduct regular one-on-one coaching sessions and performance evaluations.</li>
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Organize and lead weekly team meetings to review KPIs, share updates, and align on service priorities.</li>
<li>
Serve as acting team lead in the absence of the Housekeeping Manager to maintain leadership continuity.</li>
<li>
Approve team expenditures and authorize guest refunds in accordance with company policies.</li>
</ul>
Operational Management<ul>
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Personally handle VIP guest interactions and complex guest issues to ensure swift, effective resolutions.</li>
<li>
Manage escalated guest communications and claims via phone, email, WhatsApp, Airbnb, Booking.com, and other platforms.</li>
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Investigate and resolve guest claims efficiently and professionally, ensuring clear documentation and follow-through.</li>
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Act as the primary point of contact for internal, cross-functional guest-related matters.</li>
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Coordinate community-level check-in processes with facility and property partners (e.g., Emaar, Damac, Nakheel).</li>
<li>
Oversee access card logistics, including order placement, replacement, and delivery arrangements.</li>
<li>
Collaborate with the Housekeeping Manager to ensure daily cleaning operations meet company standards and SLA compliance.</li>
<li>
Audit cleaning checklists and report damages, missing items, or cleanliness concerns.</li>
<li>
Manage cleaning invoicing, forecasting, and cost control to maintain profitability of in-house cleaning operations.</li>
<li>
Support vendor coordination, including evaluation and onboarding of third-party cleaning partners.</li>
<li>
Represent the Guest Excellence team in internal communications and cross-department collaboration.</li>
<li>
Oversee guest claims and complaint resolution.</li>
</ul>
Strategic Planning<ul>
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Track and analyze service KPIs, including guest satisfaction scores, response times, resolution efficiency, and ticket closure rates.</li>
<li>
Identify recurring issues or process bottlenecks and recommend improvements to enhance the guest experience.</li>
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Develop and implement quality improvement initiatives to strengthen guest satisfaction and operational consistency.</li>
<li>
Support cost optimization in guest service and housekeeping operations through accurate forecasting and resource planning.</li>
<li>
Participate in strategic vendor meetings to ensure service level expectations are consistently met.</li>
<li>
Contribute to the refinement of SOPs and training materials based on operational insights and performance trends.</li>
</ul>
Business Tools Proficiency<ul>
<li>
Utilise task management, team communication, Microsoft Office, Google Suite, and relevant software.</li>
<li>
Demonstrate proficiency in presentation, business analytics, and insights.</li>
</ul>
What You Need to Succeed
 Proven experience in guest services, hospitality, or customer experience leadership. 
Strong coaching and team development skills with a focus on performance improvement. 
Excellent communication and interpersonal skills; capable of de-escalating sensitive situations professionally. 
Proficient in Microsoft Office Suite and/or Google Workspace (Docs, Sheets, Slides, Gmail). 
Familiarity with property management systems, CRM tools, and guest messaging platforms (e.g., Airbnb, Booking.com). 
Strong time management, organizational, and analytical skills. 
Experience in vendor coordination and service-level agreement (SLA) monitoring is preferred. 
Immediate availability is a plus. 
Valid UAE Driver's License required.
Perks &amp; Benefits
 Hybrid work flexibility (balance work &amp; life!). 
Be part of a fast-growing company in the travel industry. 
Join a multicultural, dynamic team. 
Career growth &amp; learning opportunities. 
Comprehensive health insurance. 
Well-being activities &amp; support.
Join Us on This Exciting Journey!
Even if you don&rsquo;t tick every box, we encourage you to apply! If you&rsquo;re 70% the right fit, we&rsquo;d love to hear from you&mdash;skills can be learned, and we&rsquo;re all about growth.
GuestReady is committed to diversity and inclusion. We welcome applicants from all backgrounds, valuing unique talents and perspectives. Let&rsquo;s build something amazing together!</div>

Guest Excellence Team Lead

Marriott International

<div>
 POSITION SUMMARY 
 
 Create recreational activity agendas and advertisements using publishing software. Conduct inventory of supplies, materials, and equipment and inform manager of low supply items. Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Provide information to guests about available recreation facilities and activities. Promote the rules and regulations of the recreation facility intended for the safety and welfare of guests and members. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager. Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational equipment and supplies.
 
 Assist management in training, motivating, and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests service needs; assist individuals with disabilities. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Process orders or transactions from customers and collect payment as necessary. Ensure adherence to quality expectations and standards; identify, recommend, and implement new ways to increase organizational quality. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.
 
 PREFERRED QUALIFICATIONS
 Education: High school diploma or G.E.D. equivalent.
 Related Work Experience: At least 1 year of related work experience.
 Supervisory Experience: At least 1 year of supervisory experience.
 
 REQUIRED QUALIFICATIONS
 License or Certification: CPR Certification
 First Aid Certification
 Recreation and Fitness Equipment
 Any certification or training required by local and state agencies.
 
 
</div>
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Member Experience Executive

Explore 10000+ Customer experience leader in Dubai this October. Find roles across top companies and apply now to boost your career.