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Stanley Black & Decker

<div></div><div><div>JOB PROFILE</div><div></div><div>
GENERAL INFORMATION</div><div>
Job Title: Customer Fulfilment Leader</div><div>
Department: Supply Chain</div><div>
Job Title of Manager: Demand &amp; Fulfilment Manager (META)</div><div></div><div>
INTRODUCTION</div><div><i>
We Don&rsquo;t Just Build The World, We Build Innovative Technology Too.</i></div><div></div><div>
Joining the Stanley Black &amp; Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you&rsquo;ll get the unique chance to impact some of the world&rsquo;s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker.</div><div></div><div>
Who We Are</div><div></div><div>
We&rsquo;re the World&rsquo;s largest tool company. We&rsquo;re industry visionaries. We&rsquo;re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art &ldquo;smart factory&rdquo; products and services provide greater quality to our customers &amp; greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.</div><div></div><div>
JOB PURPOSE</div><div></div><div>
As a Customer Fulfilment Leader at Stanley Black &amp; Decker, you will be responsible for sales forecasting and demand management for all products in the relevant product division. You will drive the S&amp;OP process, ensuring effective collaboration between the commercial team, the finance team, distribution team, and supply planning team. Your focus will be on monitoring and reporting the Unit Fill rate, managing end-to-end demand forecasting for new product launches and promotions, and serving as the first point of contact for supply chain issues.</div><div></div><div>
KEY RESPONSIBILITIES</div><div></div><div>
Forecasting &amp; Demand Management</div><ul><li>
Maintain the integrity of the forecasting system for the relevant product divisions.</li><li>
Ensure the forecasting system reflects the rolling 12 months sales plan</li><li>
Collaborate closely with the commercial team to gather market insights and assess demand trends</li><li>
Using S&amp;OP processes, track and pulse supply and demand to ensure inventory + inbound meets demand forecast</li><li>
Measure and communicate forecast accuracy</li><li>
Chase inventory into the DC and seek all aggressive opportunities for order maintenance</li></ul><div>
S&amp;OP Facilitation</div><ul><li>
Drive and facilitate the S&amp;OP process, ensuring coordination and alignment between the commercial team, finance team, distribution centers, and supply planning team</li></ul><div>
Unit Fill Rate Monitoring</div><ul><li>
Monitor and report the UFR (Unit Fill Rate) to assess fulfilment performance and identify areas for improvement</li><li>
Implement strategies to enhance fill rate performance and maintain optimal inventory levels</li></ul><div>
Supply Chain Management</div><ul><li>
Act as the first point of contact for supply chain issues, collaborating with relevant teams to resolve challenges promptly</li><li>
Implement proactive measures to mitigate potential disruptions in the supply chain</li><li>
Proactively communicate supply shortfalls vs. demand with reasons</li><li>
Build supply recovery plan and understand root causes for supply issues</li><li>
Proactively assist in all SKU rationalization and E&amp;O reduction</li><li>
Challenge our Business Care/Customer Service teams with Sales Order Management</li><li>
Proactively collaborate with Central Demand Planning in charge of Run Rate demand</li></ul><div>
New Product Launches &amp; Promotions</div><ul><li>
Manage the forecast for new products by interacting with the sales &amp; marketing teams</li><li>
Manage local event gathering process by interacting with the sales and marketing teams</li><li>
Collaborate with cross-functional teams to ensure seamless execution and availability of products</li></ul><div>
System Updates</div><ul><li>
Maintain and update systems, ensuring data consistency and accuracy for inventory and supply chain operations</li></ul><div>
Reporting</div><ul><li>
Weekly: back order report, root causes for E&amp;O report, UFR comments, SO vs FC alignment, stock report for sales teams,&hellip;</li><li>
Monthly: over &amp; under report, S&amp;OP submission, Forecast consumption report,&hellip;</li></ul><div></div><div>
WHO YOU ARE</div><div></div><ul><li>
Degree in Engineering, Supply Chain Management, Logistics or related field</li><li>
A minimum of 2 years&rsquo; experience in Supply Chain or related field</li><li>
Excellent critical thinking, analytical, leadership and interpersonal skills</li><li>
A team player with excellent communication skills at all levels of personnel and management</li><li>
Market and sales awareness</li><li>
Initiative to think above and beyond the basic requirement</li><li>
Basic financial abilities</li><li>
Facilitation and Negotiation skills</li><li>
Ability to work across organizational boundaries and levels</li><li>
Excellent oral and written communication skills</li><li>
High level of enthusiasm and a passion for excellence</li><li>
Order management and/or supply chain experience is desired</li><li>
PC and Internet literate &ndash; MS Office Suite, Demand Forecasting system</li><li>
SAP &amp; JDA knowledge preferred</li></ul><div></div><div>
______________ ______________</div><div></div><div>
Manager Employee</div><div><i>
We Don&rsquo;t Just Build The World, We Build Innovative Technology Too.</i></div><div>
Joining the Stanley Black &amp; Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you&rsquo;ll get the unique chance to impact some of the world&rsquo;s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.</div><div>
Who We Are</div><div>
We&rsquo;re the World&rsquo;s largest tool company. We&rsquo;re industry visionaries. We&rsquo;re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art &ldquo;smart factory&rdquo; products and services provide greater quality to our customers &amp; greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.</div><div>
Global Benefits &amp; Perks<br>
You&rsquo;ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.</div><div>
What You&rsquo;ll Also Get</div><div>
Career Opportunity: Career paths aren&rsquo;t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.</div><div>
Learning &amp; Development:<br>
Our lifelong learning philosophy means you&rsquo;ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).</div><div>
Diverse &amp; Inclusive Culture:<br>
We pride ourselves on being an awesome place to work. We respect and embrace differences because that&rsquo;s how the best work gets done. You&rsquo;ll find we like to have fun here, too.</div><div>
Purpose-Driven Company:<br>
You&rsquo;ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.</div></div>

Customer Fulfilment Leader

Bateel International

<div>
 <p>
  <strong>
   Operations Lead &ndash; Last Mile Experience
  </strong>
 </p>
 <p>
  Reports to Ecommerce Manager
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Purpose:
  </strong>
 </p>
 <p>
  To manage and execute Bateel&rsquo;s last-mile delivery operations across UAE, KSA, and international markets, ensuring on-time delivery, store-fulfillment efficiency, and exceptional customer experience.
 </p>
 <p>
 </p>
 <p>
  This role focuses on daily operational execution, coordinating with stores, warehouses, carriers, and customer service teams to ensure seamless delivery aligned with Bateel&rsquo;s luxury brand positioning.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Accountabilities:
  </strong>
 </p>
 <p>
  <strong>
   Operational Delivery Excellence
  </strong>
 </p>
 <ul>
  <li>
   Oversee daily last-mile deliveries across UAE, KSA, and international orders.
  </li>
  <li>
   Ensure stock accuracy across all websites and synchronize real-time data between Magento, Navision, Carriyo, and stores.
  </li>
  <li>
   Manage stock allocation and visibility to optimize inventory usage and avoid delivery delays.
  </li>
  <li>
   Continuously optimize delivery routes and carrier allocation to ensure the fastest and most cost-effective delivery options for customers.
  </li>
  <li>
   Understand carrier charges versus available delivery methods on the website to ensure the best balance of speed, cost, and customer experience.
  </li>
  <li>
   Monitor order flows from Magento and Carriyo, ensuring SLA compliance for 1-hour, same-day, and next-day deliveries.
  </li>
  <li>
   Track delivery statuses, resolve escalations, and proactively manage exceptions.
  </li>
  <li>
   Coordinate with warehouse and store teams for store-fulfillment orders to enable faster delivery.
  </li>
 </ul>
 <p>
  <strong>
   Carrier &amp; Partner Coordination
  </strong>
 </p>
 <ul>
  <li>
   Act as the
   <strong>
    primary operational point of contact
   </strong>
   for last-mile partners (e.g., Aramex, DHL, Careem etc.).
  </li>
  <li>
   Manage day-to-day delivery escalations and service issues.
  </li>
  <li>
   Report recurring carrier performance concerns the E-commerce Manager for SLA discussions.
  </li>
 </ul>
 <p>
  <strong>
   Customer Experience Support
  </strong>
 </p>
 <ul>
  <li>
   Collaborate with Customer Service and CRM teams to resolve delivery-related complaints.
  </li>
  <li>
   Ensure luxury-standard packaging and handover procedures are maintained.
  </li>
  <li>
   Support loyalty programs where faster delivery enhances the customer experience.
  </li>
 </ul>
 <p>
  <strong>
   Reporting &amp; Performance Tracking
  </strong>
 </p>
 <p>
  Prepare daily, weekly, and monthly reports on:
 </p>
 <ul>
  <li>
   On-time delivery rate
  </li>
  <li>
   First-attempt delivery success
  </li>
  <li>
   Failed deliveries &amp; root causes
  </li>
  <li>
   Carrier performance KPIs
  </li>
  <li>
   Store-fulfillment contribution
  </li>
  <li>
   Highlight
   <strong>
    process gaps
   </strong>
   and work with the E-commerce Manager to drive continuous improvement.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Lives and Advocates the Bateel Values:
  </strong>
 </p>
 <ul>
  <li>
   Quality
  </li>
  <li>
   Innovation
  </li>
  <li>
   Authenticity
  </li>
  <li>
   Integrity
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Experience requirement:
  </strong>
 </p>
 <p>
  <strong>
   Minimum Experience
  </strong>
 </p>
 <ul>
  <li>
   5+ years in e-commerce operations, logistics, omni-channel operations, or last-mile fulfillment.
  </li>
  <li>
   Hands-on experience with order processing, stock control, and carrier coordination.
  </li>
  <li>
   Exposure to Magento, Carriyo, Navision, or similar systems preferred.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills
  </strong>
 </p>
 <ul>
  <li>
   Strong operational execution and attention to detail.
  </li>
  <li>
   Ability to coordinate multiple stakeholders across stores, warehouse, carriers, and customer service.
  </li>
  <li>
   Familiarity with SOP-driven processes and compliance requirements.
  </li>
  <li>
   Basic reporting and KPI tracking skills; Power BI knowledge is a plus.
  </li>
  <li>
   Excellent written and spoken English; Arabic is an advantage.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  **Due to the bulk applications we are receiving ONLY SHORTLISTED CANDIDATES for interview will be contacted.
 </p>
</div>


Operations Lead – Last Mile Experience

edari

<div>
 <p>
  We are looking to hire a
  <strong>
   Digital Transformation Lead (Guest Experience)
  </strong>
  who will be responsible for
  <strong>
   leading enterprise-wide digital transformation programs with a strong focus on enhancing customer experience (CX), driving innovation, and enabling customer-centric processes and platforms
  </strong>
  for our client based in
  <strong>
   Dubai
  </strong>
  &ndash; which is one of the largest multinational entities in the region.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This position is going to start on an initial contract for
  <strong>
   24 months
  </strong>
  and is
  <strong>
   open to renewal
  </strong>
  based on performance.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The role sits within the
  <strong>
   Digital &amp; Customer Experience Transformation Department
  </strong>
  and reports directly to the
  <strong>
   Chief Digital Officer (CDO)
  </strong>
  .
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are looking for a passionate
  <strong>
   Digital Transformation Lead (Guest Experience)
  </strong>
  with a clear focus on
  <strong>
   customer experience excellence, adoption of cutting-edge digital solutions, and driving business outcomes through technology-enabled change
  </strong>
  . You should also have experience in/possess knowledge of
  <strong>
   customer journey design, omnichannel platforms, process automation, emerging technologies (AI, cloud, data analytics), and stakeholder change management in a multinational context
  </strong>
  .
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Define and execute the organization&rsquo;s
   <strong>
    digital transformation roadmap
   </strong>
   , with a specific focus on customer experience initiatives.
  </li>
  <li>
   Lead the design and implementation of
   <strong>
    customer journey improvements
   </strong>
   , ensuring seamless, consistent, and personalized experiences across digital and physical touchpoints.
  </li>
  <li>
   Partner with business units, IT, and customer-facing teams to
   <strong>
    drive adoption of digital platforms and tools
   </strong>
   that enhance service delivery and customer engagement.
  </li>
  <li>
   Identify and implement
   <strong>
    emerging technologies
   </strong>
   (AI, machine learning, RPA, advanced analytics, chatbots, CRM platforms) to improve efficiency and customer satisfaction.
  </li>
  <li>
   Establish
   <strong>
    KPIs and success metrics
   </strong>
   to monitor digital transformation progress and impact on CX.
  </li>
  <li>
   Lead a cross-functional team of digital and CX professionals to
   <strong>
    deliver large-scale transformation projects on time and within budget
   </strong>
   .
  </li>
  <li>
   Ensure compliance with data security, regulatory requirements, and organizational standards while implementing digital solutions.
  </li>
  <li>
   Drive a
   <strong>
    change management culture
   </strong>
   , ensuring organizational readiness and smooth adoption of new processes and tools.
  </li>
  <li>
   Build strong relationships with internal and external stakeholders, including vendors and technology partners.
  </li>
  <li>
   Serve as a
   <strong>
    strategic advisor
   </strong>
   to senior leadership on digital trends, innovations, and opportunities for enhancing customer value.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Knowledge, skills &amp; experience:
  </strong>
 </p>
 <ul>
  <li>
   Minimum
   <strong>
    12&ndash;15 years of experience
   </strong>
   in digital transformation, with at least
   <strong>
    5 years in a leadership role
   </strong>
   in a multinational or large-scale organization.
  </li>
  <li>
   Strong expertise in
   <strong>
    customer experience strategy
   </strong>
   , digital platforms (CRM, omnichannel, mobile, self-service, e-commerce), and process re-engineering.
  </li>
  <li>
   Demonstrated track record of
   <strong>
    leading enterprise-wide digital transformation initiatives
   </strong>
   from strategy through execution.
  </li>
  <li>
   Proven ability to
   <strong>
    influence and collaborate with C-level executives and cross-functional teams
   </strong>
   .
  </li>
  <li>
   Knowledge of
   <strong>
    AI, advanced analytics, cloud solutions, RPA, and automation
   </strong>
   .
  </li>
  <li>
   Strong
   <strong>
    project management, stakeholder engagement, and vendor management skills
   </strong>
   .
  </li>
  <li>
   Excellent
   <strong>
    communication, leadership, and change management capabilities
   </strong>
   .
  </li>
  <li>
   Experience in the
   <strong>
    Middle East region
   </strong>
   is a plus.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Availability:
  </strong>
 </p>
 <ul>
  <li>
   Preference will be given to candidates available immediately or a maximum 30 days after accepting the offer.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  We are looking for a candidate who will be able to work in United Arab Emirates. Please apply with your resume and remember to provide us with your contact details.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We will review your job application within 7 working days. Should your profile fit the requirements of the role a consultant from Edari will be in touch with you to get a deeper understanding of your profile, to discuss the role in more detail and potential next steps
 </p>
</div>


Digital Transformation Lead (Guest Experience)

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25155708<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>The Ritz-Carlton Dubai International Financial Centre, DIFC off Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.</p><p><br>
</p><p>No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br>
</p><div>
<br>
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
<br>
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
<br>
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Guest Experience Expert (Shift Leader)

Citi

<div><h2 class="jobSectionHeader"><b>Discover your future at Citi</b></h2>
<p>Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you&rsquo;ll have the opportunity to grow your career, give back to your community and make a real impact.</p>
<h2 class="jobSectionHeader"><b>Job Overview</b></h2>
<p>Treasury and Trade Solutions (TTS) is a market leading, award-winning provider of Payments, Liquidity, Cards and Trade Solutions to financial institutions, public sector and corporate clients around the world. With a global network spanning 100+ countries, we are uniquely qualified to service clients with local and cross border interests and provide integrated reporting and management. TTS is a highly innovative organization with a strong digital agenda; new products and services are continuously being developed to meet our clients rapidly evolving treasury requirements and unlock new opportunities for growth. We provide clients with dynamic information, tools, and APIs to effectively manage their portfolios, financial positions, working capital and supply chains</p><p></p><p>
The Payments team is leading transformation to standardize approach to managing our network. The main objective is to align our MEA network markets to our client's business models which are increasingly regional and/or global. In addition, the Payments team must ensure that our network remains competitive in the mid and long term and offers best in class solutions to our clients. As part of our strategy of being the network of networks, we are making significant investments in enhancing our Payments offering, modernizing the technology platforms as well as building client centric value add solutions that are best in class</p><p></p><p>
The Network Evolution and Client Experience Lead role is a Director level position responsible for managing leading the execution of MEA Network Evolution Strategy for Payments. Additionally, this role will be responsible for Global Payments Client Experience</p><p></p><p>
As the global Payment Client Experience and Service digitization lead this role would be Collaborating close with global payments Exco, Citi service leads, AI team and a lot of global leads to deliver on</p><p></p><p>
1. 3 E strategy of Citi service to Eliminate inquiries, Enable Clients to self service and Empower agents with AI</p><p>
2. Collaboration with Onboarding team on Payments product onboarding simplification</p><p>
3. Collaboration with AI team and drive the AI strategy and execution of CitI Service AI tools like Client Assist and Agent Assist.</p><p>
4. Global Payments CSIP and C@R portfolio management.</p><p></p><p>
This role is responsible for driving the strategic evolution of the MEA payments network and ensuring an exceptional client experience across the payments ecosystem. The successful candidate will blend strategic vision with operational excellence, collaborating extensively across functions to deliver innovative solutions and efficient client issue resolution.</p><p></p><p><b>
Key Responsibilities</b></p><p></p><p><b>
Global Payments Network Strategy &amp; Evolution:</b></p><p></p><ul><li>
Lead the strategic enhancement and management of the existing payments network and solutions</li><li>
Analyse the payments landscape and industry trends to identify opportunities for network and solution improvements and innovation</li><li>
Drive innovation by collaborating internally and with external ecosystem players to deliver transformative solutions and technologies</li><li>
Serve as the MEA lead for Network Evolution, partnering with global, cluster, and country product, operations, and technology teams to drive standardization, simplification, and commercialization</li><li>
Collaborate with Technology, Operations, and Coverage teams to ensure timely, cost-effective, and high-quality delivery of strategically aligned product solutions</li><li>
Develop and refine product strategies, go-to-market approaches, and delivery models in close coordination with global and regional product teams</li><li>
Create frameworks and strategies for globally consistent solution deployment.</li><li>
Coordinate planning and activities for launching new capabilities and functionalities across technology, operations, implementations, and regional teams</li></ul><p></p><p><b>
Client Experience Management &amp; Service Digitization :</b></p><ul><li>
Act as the primary point of contact for payments client experience issues, ensuring timely and effective resolution in collaboration with cluster and global partners</li><li>
Provide critical feedback from client issues to inform product and service-wide strategic programs</li><li>
Manage and drive the efficient resolution of client-reported issues, adhering to closure targets and minimizing aging items</li><li>
Ensure all rejections are consensus-based and supported by thorough due diligence; conduct comprehensive due diligence on all rejected and successfully closed issues</li><li>
Monitor and report monthly Client Service Improvement Program (CSIP) metrics (Open/Closed/Aging), analysing data to identify trends, high-volume areas (e.g., regions, products), and opportunities for accelerated resolution, especially for aged items</li><li>
Governance &amp; Stakeholder Engagement</li><li>
Conduct outcome-driven reviews during governance sessions, using a data-driven approach to address priority issues, accelerate resolution of aging items, and manage Corrective Action Requests (CARs)</li><li>
Engage with senior leadership (e.g., Payments CX global SPOC, cluster, and product SPOCs) for escalations, expedited resolutions, and bottleneck decision-making</li></ul><p><b><br>
Qualifications</b></p><ul><li>
Substantial relevant experience, including evidenced managerial experience</li><li>
Demonstrated experience in Product Management and/or Product Development discipline</li><li>
Experience in and understanding of logistics or Industrial verticals experience with e-commerce solutions preferred</li><li>
Proven track record of success in positions requiring financial acumen</li><li>
Experience with and confidence in delivering presentations to clients and senior managers</li><li>
Prior ownership and management of a P&amp;L</li><li>
Advanced judgment and in-depth quantitative or qualitative analysis to solve problems and develop new, innovative solutions</li><li>
Required to think beyond existing solutions, assumptions or current knowledge of sophisticated areas</li><li>
Deep, broad and diverse functional experience (e.g., marketing, credit, acquisitions, product development and analytics) with a track record of driving business innovation and leveraging management information and data analytics to drive results</li><li>
Proven track record as an action-oriented individual who has led cross-functional teams to define and achieve high value business objectives and ability to work independently, with follow through and capable of owning and managing projects from end-to-end</li><li>
Significant experience in serving a range of clients, in understanding investment processes across asset classes and in dealing with the highest level of management</li></ul><p><b><br>
Education:</b></p><ul><li>
Bachelor&rsquo;s/University degree, Master&rsquo;s degree preferred</li></ul><p>
-</p><p><b>
Job Family Group:
</b></p>Product Management and Development<p>
-</p><p><b>
Job Family:</b></p>
Product Performance Management<p>
-</p><p><b>
Time Type:</b></p>
Full time<p>
-</p><p><b>
Most Relevant Skills
</b></p>Please see the requirements listed above.<p>
-</p><p><b>
Other Relevant Skills
</b></p>For complementary skills, please see above and/or contact the recruiter.<p>
-</p><p><i>
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</i></p><p></p><p><i>
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </i><i>Accessibility at Citi</i><i>.</i><br>
<br>
<i>View Citi&rsquo;s </i><i>EEO Policy Statement</i><i> and the </i><i>Know Your Rights</i><i> poster.</i></p></div>

Global Payments Client Experience Lead & MEA Network Evolution Lead

AW Rostamani

<div><div><p><b>Job Purpose:
</b><br>
To perform periodic maintenance and general repairs on customer vehicles using advanced diagnostic tools, working on electrical, mechatronic, hydraulic, and pneumatic subsystems across a wide range of automotive models, in accordance with manufacturer guidelines
</p><p><b>Key Responsibilities:
</b></p><p><b>Financials
</b></p><ul><li><p>Achieve set targets for sold hours, efficiency, productivity, and overall utilisation
</p></li></ul><p><b>Strategic Implementation
</b></p><ul><li><p>Receive repair orders from the Team Leader and understand the scope of work
</p></li><li><p>Perform periodic maintenance and general repairs as per the scope of work using diagnostic tools and standard service procedures
</p></li><li><p>Record additional repairs and recommendations using the E-Estimate digital app and update the Team Leader accordingly
</p></li><li><p>Demonstrate manual dexterity, technical, mechanical, and advanced computer skills
</p></li><li><p>Take ownership of all aspects of the role, working independently and demonstrating effective self-management
</p></li><li><p>Read and interpret complex documents such as safety rules, operating and maintenance instructions, repair manuals, and wiring diagrams
</p></li><li><p>Follow quality control inspections to prevent or correct faulty workmanship below standard
</p></li><li><p>Maintain a clean work area and ensure both personal and shop tools are in proper condition
</p></li></ul><p><b>Customer Journey
</b></p><ul><li><p>Ensure full compliance with F1 standards and company guidelines
</p></li><li><p>Handle customer vehicles with the utmost care and in a safe manner
</p></li></ul><p><b>Learning &amp; Growth
</b></p><ul><li><p>Participate in Training Needs Assessments conducted by the training academy
</p></li><li><p>Develop technical skills through automotive training programmes
</p></li></ul><p><b>Policies, Procedures, and Corporate Governance
</b></p><ul><li><p>Perform authorised repairs as agreed and consult the Team Leader for additional guidance
</p></li><li><p>For warranty repairs, follow SOPs and guidelines, tag replaced parts with warranty tags, and hand over to the centralised warranty store
</p></li><li><p>Ensure compliance with automotive standards and process guidelines
</p></li><li><p>Strictly adhere to HSE protocols and requirements, including the use of safety gear (personal, equipment, and customer vehicle safety)
</p></li></ul><p><b>Educational Qualifications
</b></p><ul><li><p>2-year ITI (Industrial Training Institute NCVT Certificate) <b>or </b>3-year Diploma in Automobile/Mechanical Engineering or equivalent
</p></li></ul><p><b>Work Experience
</b></p><ul><li><p>Minimum 5 years&rsquo; experience in an automotive dealership, with at least 2 years as a technician
</p></li></ul><p><b>Competencies
</b></p><ul><li><p>Strong technical, analytical, and problem-solving skills
</p></li><li><p>Ability to follow procedures, demonstrate attention to detail, and work independently
</p></li><li><p>Excellent communication skills in English
</p></li></ul><p><b>Languages:
</b></p><ul><li><p>English proficiency required</p></li></ul></div></div><br><div></div><br><div></div><br><div></div><br><div></div>

Technician - Mechanical

Majid Al Futtaim

<div>
 <strong>
  JOB TITLE
  <br/>
  <br/>
 </strong>
 Customer Service Coordinator | Asset Management Business Unit | Majid Al Futtaim Properties
 <br/>
 <br/>
 <strong>
  ROLE SUMMARY
 </strong>
 The position is responsible for supporting overall execution and delivery of the bespoke Customer Service program in a specific Majid Al Futtaim Mall. Mainly responsible for the day-to-day smooth operations of the Customer Service Information Desk, ensuring that all customer service-related activities are carried out in accordance with the process and procedures, and the services provided are of the highest-level standards to ensure effortless, unforgettable, and sensorial customer experience.
 <br/>
 <br/>
 <strong>
  ROLE PROFILE
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintain up to date knowledge of the AMBU operating assets (shopping centre&rsquo;s) services, amenities/facilities, stores/locations, mall layout and any on-going/upcoming promotional activities, to ensure a smooth day to day functioning of the Customer Service Info desks.
  </li>
  <li>
   Ensure smooth day to day operations of the Customer Service Information Desk under the direction and guidance of Supervisor and Team leader and in accordance with the established Customer Service processes and procedures.
  </li>
  <li>
   Assist the customers at the Information Desk by providing clear directions, information on on-going / upcoming mall promotional events / activities, answering to queries (both on the phone or in person) and performing other shopping malls specific duties as assigned.
  </li>
  <li>
   Handle and resolve all customer complaints received in accordance with the established Customer Service policies and procedures with the utmost courtesy and professionalism and as per established Customer Service guidelines / procedures within agreed Service Level Agreement.
  </li>
  <li>
   Responsible to execute Gift Card program in the assigned operating assets and ensure that all payment handling by the Customer Service Team is in accordance with the prescribed policies and procedures.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or equivalent required
  </li>
  <li>
   2+ years&rsquo; work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry in GCC or abroad.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
  </li>
  <li>
   Work in a friendly environment, where everyone shares positive vibes and excited about our future.
  </li>
  <li>
   Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
  </li>
 </ul>
</div>


Customer Service Coordinator

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