guest experience expert

customer service executive

customer experience executive Jobs in Doha

customer experience executive

customer relationship and communication manager Jobs in Doha

customer relationship and communication manager

guest experience expert (front desk agent) Jobs in Doha

guest experience expert (front desk agent)

customer experience manager

Hamad International Airport

<div>
 <p>
  <strong>
   <u>
    About the role:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Hamad International Airport is seeking a highly skilled and organized individual to join our team as
   <strong>
    Manager Customer Service and Accessibility
   </strong>
   . If you thrive in a dynamic environment, possess excellent customer service experience, develop and implement customer service strategies, communication skills, and have a proven track record in fostering a culture of continuous improvement and inclusivity and, can help us to achieve this ambition by:
  </li>
  <li>
   Support MATAR customer experience strategic objectives to provide a continuous path of improvement for airports in the area of accessibility for passengers with disabilities.
  </li>
  <li>
   Develop and implement policies, programs and processes that demonstrate a continuous evolving strategy to measure, evaluate, and improve HIA accessibility management and culture
  </li>
  <li>
   Delivers customer-oriented metrics and analytics by evaluating available data and methods to select measurements, reports and metrics that provide clear and valuable insights about customer needs and satisfaction.
  </li>
  <li>
   Driving innovation in service delivery, leveraging technology to improve responsiveness and inclusivity
  </li>
  <li>
   Manages and takes end to end ownership of customer service strategy for MATAR Terminal Operations and develops and implements customer service policies, standards, and procedures to maintain or increase customer satisfaction.
  </li>
  <li>
   Support terminal operations shift leaders to monitor and manage the day-to-day delivery of customer service policies, standards, and procedures to maintain or increase customer satisfaction.
  </li>
  <li>
   Manage, control and monitor the training programs (customer service &amp; accessibility) for MATAR employees and stakeholders to ensure their skills and knowledge contribute to maintain and improve customer satisfaction.
  </li>
  <li>
   <strong>
    Qualifications
   </strong>
  </li>
  <li>
   <strong>
    About you:
   </strong>
  </li>
  <li>
   Relevant College or University qualification to min bachelor&rsquo;s level or equivalent
  </li>
  <li>
   Minimum 6 years of relevant experience
  </li>
  <li>
   Proven senior influencing and relationship management skills that demonstrate ability to balance and manage diverse stakeholder interest.
  </li>
  <li>
   Strategic thinker and change agent. Ability to challenge current practices and to generate support for/and drive through change.
  </li>
  <li>
   Strong people management, creates an empowering environment, encouraging individual ownership and initiative
  </li>
  <li>
   Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>


Manager Customer Service and Accessibility

Mekdam Holding Group

<p><b>We are hiring for Customer Relationship and Communication Manager in Qatar. </b></p><p><b>Experience : 7+ years</b></p><p><b>Sector : Roads/Highway/Infrastructure background</b></p><p><b>Education : Degree</b></p><p><b>Location : local to doha</b></p><p><b>Looking for Bilingual &amp; English </b></p><p><b>Job Description: </b></p><ul><li>Communications Lead with experience in the management and coordination of customer and stakeholder communications in the infrastructure development sector</li><li>Lead the Coordination and reporting from Client&rsquo;s Customer Relationship Management System {CRMS) based on a Microsoft dynamics platform. This will include monitoring of performance against defined SLA's and recommending actions for improvement</li><li>Management and coordination of external communications issued by the Project Affairs Directorate utilising multiple channels including social media platforms</li><li>Working in consultation with Client&rsquo; s public relations, ensure the coordination of media communications and briefings issued by the lA Directorate from time to time</li><li>Develop and manage the introduction of policies, processes and procedures to improve the quality of communications with customers, stakeholders, and government agencies</li><li>Provide advice and Programme Governance Teams on the quality and content of communications</li><li>Prepare and coordinate internal and external briefing material on the progress and status of Client&rsquo; s projects and programmes</li><li>Act as the lead for the preparation of the communications response to emergency incidents and customer complaints including the follow-up of all issues which Exceed the approved SLA times for response</li><li>Monitor reports and performance data on the quality of customer relationships on an ongoing basis and provide appropriate performance reports for review by the Senior Management team</li></ul><p>Job Type: Full-time</p>

Customer Relationship and Communication Manager

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Service Excellence Delivery Manager
</div></div><div><div>Ref #
</div><div>227884
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Customer Service
</div></div><div><div><ul><li>Closing date: 11-Nov-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the Role</b><br>
Manage and implement guidelines for QAS Service Excellence and Standards Delivery team in order to enhance the quality of QAS Service Excellence and Standards Delivery includes but not limited to aircraft cabin appearance customer Experience. Accountable for monitoring and maintaining a consistent service excellence delivery as per agreed SLA&rsquo;s and target KPI&rsquo;s and consistency of high operational standards in line with Company polices, respective Customer Airline Standard Ground Handling Agreement and Service Level Agreements (SLA).</p><p><b>
Responsibilities</b></p><ul><li>
Responsible for monitoring SLA&rsquo;s and target KPI&rsquo;s compliance within the cabin Service delivery and Customer Experience delivery while ensuring any observed gaps are being addressed in a timely manner through implementation of solid corrective and preventative action plans.</li><li>
Develop and implement QAS Services and Standards improvement action plans within the department and make sure Service delivery team follow action plan in their daily checks in operations.</li><li>
Manage the service and standard delivery data models and reporting systems, dashboards and performance metrics support, that support key business decisions in operations.</li><li>
Manage, supervise and organize the Service and Standard Delivery team duties in order to increase service quality in assigned area like aircraft Cabin, Customer Experience and Customer services touch points.</li><li>
Monitor and review checks /assessments like Cabin assessment, Customer Services touch points completed by each team and follow up and delegate assessments when necessary.</li><li>
Ensure the cabin cleaning activities is performed upholding the QAS image and follow-up / action on the failures that occur due to non &ndash; compliance with standard and procedure.</li><li>
Responsible for the health and safety of employees within associated areas promoting safe working environment and just culture principles.</li><li>
Ensure that Company&rsquo;s and individual carrier&rsquo;s standards are implemented and maintained at agreed service level of quality and compliance.</li><li>
Analyze and study the root cause(s) of incident(s), accident(s) and service lapse(s) and design and implement the solution(s) to ensure continuous improvement.</li><li>
Establish and deliver short- and long-term people engagement plans to ensure and determine sufficient competencies are in place within department in accordance with operational demands.</li><li>
Plan and work towards established Key Performance Indicators (KPIs) in accordance with guidelines and standards of Company's operational and financial objectives.</li><li>
Build and maintain strong working relationships with internal and external stakeholders for process efficiencies.</li><li>
Review Standard Operating Procedures (SOPs) on a regular basis and adopt necessary changes for smooth operations of Service and Standard Delivery team for Cabin and Customer Experience.</li><li>
Support execution of Business Continuity Plans with minimum operational interruption for critical operational situations and follow escalation process as defined.</li><li>
Support the role out of new approved technologies to improve overall QAS Services and standards quality and associated activities.</li><li>
Presents comprehensive reports to LM, HODs, VPs and SVP on the assessments carried with observations and recommendations on performance.</li><li>
Perform other department duties related to his / her position as directed by the Head of the Department<br>
</li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About you</b><br>
Essential</p><ul><li>
Bachelor&rsquo;s Degree or Equivalent</li><li>
Minimum 6 years of job-related experience</li><li>
Working experience in implementing and delivery of audit planning, trend analysis and change management Preferred</li><li>
Working in an Aviation Quality Management environment with responsibility of customer and passenger satisfaction.</li><li>
Responsible for quality audits regarding product knowledge and delivery</li><li>
Auditing skills</li><li>
Command of English language</li><li>
Strong mentor and coaching skills</li><li>
Ability to foster teamwork among team members and over different departments.</li><li>
Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.</li></ul><p><b>
About Qatar Airways Group</b><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community</p><br>
<p></p>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=227884</div></div></div></div></div></div></div></div>

Service Excellence Delivery Manager

Unimoni Exchange

<p>&middot; Enhance the company&rsquo;s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.</p><p>&middot; To do welcome calls for the customers based on the previous day customer registrations of all the branches, collect the feedbacks about the customer experience and enter the details in the Welcome Calls system.</p><p>Update strategic partnership(s) and product value add messages to customers Key account customers.</p><p>Support in achieving departmental target of customer acquisition and maintain database of customers contacted as part of acquisition drive.</p><p>Monitor service standards of branches while addressing customer queries over phone by doing regular mystery calls to the branches and hence ensuring all branches are adhering to the expected level of telephone etiquettes and proper customer handling through the telephone, which is one of the major customer touch points.</p><p>&middot; Maintain database of customer calls, emails and suggestion forms updated on monthly basis and retrievable upon requirement.</p><p>&middot; GHQ escalations tracker should be maintained by updating queries attended through call back requests.</p><p>Job Types: Full-time, Permanent</p><p>Pay: Up to QAR3,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>English (Required)</li><li>Hindi (Required)</li></ul><p>Location:</p><ul><li>Doha (Required)</li></ul>

Customer Experience Executive

Chalhoub Group

<div>
 <strong>
  INSPIRE | EXHILARATE | DELIGHT
  <br/>
  <br/>
 </strong>
 For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
 <br/>
 <br/>
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
 <br/>
 <br/>
 Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work&reg; certification in several markets.
 <br/>
 <br/>
 Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
 <br/>
 <br/>
 <strong>
  What You'll Be Doing
  <br/>
  <br/>
 </strong>
 As our Senior Associate People Experience &amp; Culture in Doha, you will be a member of the People Experience &amp; Culture team whose mission is to shape and evolve the Group&rsquo;s culture and enhance the employee experience to create an engaging and healthy work environment where people are enabled to take ownership of their workplace experience that is built on diversity, equity, and inclusion. Your responsibilities will include the below:
 <br/>
 <br/>
 <strong>
  Experience &amp; Culture
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Localize People Experience &amp; Culture strategy to align with the country priorities and focus areas.
  </li>
  <li>
   Drive Voice of People survey, analyze and present results, partner with leaders and people team to create targeted action plans post survey.
  </li>
  <li>
   Facilitate culture labs post engagement surveys to build on insights and co-create solutions.
  </li>
  <li>
   Conduct culture bootcamps to create awareness on team members&rsquo; role in bringing the culture to life.
  </li>
  <li>
   Partner with the leadership team in the country to address focus areas and support the evolution of employee experience and culture.
  </li>
  <li>
   Support business units in initiating and following up on any people experience diagnosis exercise (e.g., survey, pulse checks, interviews, focus groups, co-creation workshops&hellip;).
  </li>
  <li>
   Deploy employee experience products and solutions.
  </li>
  <li>
   Lead "Great Place to Work" certification.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  WELLBEING &amp; ENGAGEMENT
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Localize and activate Wellbeing &amp; Engagement calendar.
  </li>
  <li>
   Support in managing and/or leading wellbeing and engagement projects.
  </li>
  <li>
   Support in establishing accountability and advocacy on employee wellbeing, and engagement among leaders, and employees through different initiatives and projects.
  </li>
  <li>
   Source new partnership with external providers for wellbeing benefits.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Corporate Social Responsibility
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead and drive impactful CSR initiatives in Qatar.
  </li>
  <li>
   Coordinate with local NGOs and community partners to design and implement projects that maximize employee engagement.
  </li>
  <li>
   Ensure alignment of all activities with Chalhoub Group&rsquo;s CSR and sustainability vision.
  </li>
  <li>
   Achieve and exceed the CSR and sustainability targets set for Qatar.
  </li>
  <li>
   Monitor and report on the progress and impact of initiatives to ensure measurable outcomes.
  </li>
  <li>
   Foster a culture of volunteerism and social responsibility among employees through regular awareness and engagement campaigns.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You&rsquo;ll Need To Succeed
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A minimum of 3 years of experience in HR, especially in roles focused on people matters, with strong exposure to Learning &amp; Development and employee engagement initiatives.
  </li>
  <li>
   You possess strong project management skills, with end-to-end ownership of initiatives.
  </li>
  <li>
   You are analytical and tech-savvy, with the ability to interpret dashboards and build action plans.
  </li>
  <li>
   You are familiar with CSR/Impact initiatives and external partnerships.
  </li>
  <li>
   You have excellent communication and public speaking skills.
  </li>
  <li>
   You are fluent in Arabic and English, with the ability to communicate effectively in both languages.
  </li>
  <li>
   You possess strong influencing, consulting, and stakeholder management skills.
  </li>
  <li>
   You are solution-oriented, adaptable, and accountable.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Can Offer You
  <br/>
  <br/>
 </strong>
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 <br/>
 <br/>
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 <br/>
 <br/>
 <strong>
  We Invite All Applicants to Apply
  <br/>
  <br/>
 </strong>
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 <br/>
 <br/>
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>


Senior Associate - People Experience and Culture

Pearl Design and Contracting

<p>Restaurant preference must have worked in or has experience for Asian food</p><p>Package All in<br/>Must Have NOC</p><p>Job brief</p><p>We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service.</p><p>Restaurant Manager responsibilities include maintaining the restaurant&rsquo;s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.</p><p>To be successful in this role, you&rsquo;ll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. Back of the house management experience is also essential, as you&rsquo;ll hire qualified Cooks and Wait Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations.</p><p>We&rsquo;ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.</p><p>Responsibilities</p><ul><li>Coordinate daily Front of the House and Back of the House restaurant operations</li><li>Deliver superior service and maximize customer satisfaction</li><li>Respond efficiently and accurately to customer complaints</li><li>Regularly review product quality and research new vendors</li><li>Organize and supervise shifts</li><li>Appraise staff performance and provide feedback to improve productivity</li><li>Estimate future needs for goods, kitchen utensils and cleaning products</li><li>Ensure compliance with sanitation and safety regulations</li><li>Manage restaurant&rsquo;s good image and suggest ways to improve it</li><li>Control operational costs and identify measures to cut waste</li><li>Create detailed reports on weekly, monthly and annual revenues and expenses</li><li>Promote the brand in the local community through word-of-mouth and restaurant events</li><li>Recommend ways to reach a broader audience (e.g. discounts and social media ads)</li><li>Train new and current employees on proper customer service practices</li><li>Implement policies and protocols that will maintain future restaurant operations</li></ul><p>Requirements and skills</p><ul><li>Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role</li><li>Proven customer service experience as a manager</li><li>Extensive food and beverage (F&amp;B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff</li><li>Familiarity with restaurant management software, like OpenTable and PeachWorks</li><li>Strong leadership, motivational and people skills</li><li>Acute financial management skills</li><li>BSc degree in Business Administration; hospitality management or culinary schooling is a plus</li></ul><p>Job Type: Full-time</p><p>Pay: QAR3,000.00 - QAR4,500.00 per month</p>

Restaurant Manager

Majid Al Futtaim

<div>
 <p>
  <strong>
   BUSINESS INTRODUCTION
  </strong>
 </p>
 <p>
  Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   JOB TITLE
  </strong>
 </p>
 <p>
  Store Manager | Lifestyle | Operations
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   ROLE SUMMARY
  </strong>
 </p>
 <p>
  The Assistant Store Manager supports the Store Manager in all aspects of day-to-day store operations including the achievement of sales targets and managing and developing the store teams in order to maximize profitability, maintain brand and company image, ensure operational compliance and offer an excellent customer experience. The role will deputize for the Store Managers in their absence for the daily operations of the store and its workforce in line with the overall business objectives.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   ROLE PROFILE
  </strong>
 </p>
 <ul>
  <li>
   Lead The Team In Excellent Customer Service Standards and Enable the Fulfillment of Exceptional Customer Experiences Through a Clear Understanding of Company/Brand Cx Standards, Individual Customer Needs, And an Awareness of Current Trends
  </li>
  <li>
   Drive The Store Team to Deliver the Highest Levels of Customer Service At All Times
  </li>
  <li>
   Follow Up and Resolve All Customer Complaints In A Professional and Timely Manner, Escalating and Reporting To The Store Manager.
  </li>
  <li>
   Drive Sales And Take Initiative To Increase Sales And Business Improvement Through Keen Awareness of Set KPI Targets
  </li>
  <li>
   Manage And Implement All Sales Promotions And Brand Activities, Providing Communication To The Relevant Support Teams To Ensure Maximization Of Sale
  </li>
  <li>
   Ensure Smooth Store Operations In The Absence Of The Store Manager, Dealing With Any Potential Disruptions To the Business In A Timely Manner.
  </li>
  <li>
   Implement, Manage And Maintain Compliance To Company Policies And Guidelines To Minimize Stock Loss And Damage
  </li>
  <li>
   Liaise With The Excellence And Compliance Team In Order To Prepare And Implement Stock Counts As Per Company Policy.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   REQUIREMENTS
  </strong>
 </p>
 <ul>
  <li>
   Diploma - High School Certificate
  </li>
  <li>
   Qualification In Retail Related Field Is An Added Advantage
  </li>
  <li>
   Minimum 4-5 Years&rsquo; Industry Experience
  </li>
  <li>
   Excellent To Fluent English
  </li>
  <li>
   Must Be A Team Player
  </li>
  <li>
   Excellent Communication Skills
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   WHAT WE OFFER
  </strong>
 </p>
 <ul>
  <li>
   At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
  </li>
  <li>
   Work from any country in the world for 30 days a year.
  </li>
  <li>
   Work in a friendly environment, where everyone shares positive vibes and excited about our future.
  </li>
  <li>
   Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
  </li>
 </ul>
 <p>
 </p>
</div>


Store Manager

Explore 3697+ Customer experience manager in Doha this November. Find roles across top companies and apply now to boost your career.