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associate director - customer excellence Jobs in Doha

associate director - customer excellence

customer experience manager

Alshaya Group

<div>
 
 
 ✨ Customer Service Manager | ULTA Beauty | Qatar ✨
 
 
 
 
 
 
 Do you have a passion for creating exceptional customer experiences and leading teams to deliver service excellence?
 
 
 
 
 
 As
 
 ULTA Beauty prepares to launch in Qatar
 
 , we're looking for an experienced
 
 Customer Service Manager
 
 to play a key role in shaping the customer journey and bringing our brand promise to life across every touchpoint.
 
 
 
 
 
 In this role, you'll lead initiatives that enhance customer satisfaction, build loyalty, and ensure a consistently exceptional experience both in-store and online. Working closely with store teams and leadership, you'll champion a customer-first culture while helping to establish ULTA Beauty as a leading beauty destination in Qatar.
 
 
 
 
 
 
 What you'll be doing:
 
 
 
 &bull; Developing and implementing customer experience strategies across retail stores
 
 
 &bull; Leading, coaching, and inspiring teams to deliver outstanding customer service
 
 
 &bull; Monitoring customer feedback, reviews, and satisfaction metrics to identify opportunities for improvement
 
 
 &bull; Partnering with marketing teams on promotions, loyalty initiatives, and in-store events
 
 
 &bull; Analyzing customer insights and behaviour to enhance the overall shopping experience
 
 
 &bull; Resolving escalated customer concerns with professionalism and empathy
 
 
 &bull; Ensuring store environments reflect a premium and welcoming beauty experience
 
 
 
 
 
 
 We're looking for candidates with:
 
 
 
 &bull; 7+ years of experience in customer experience, retail operations, or store management
 
 
 &bull; Strong leadership and team development skills
 
 
 &bull; Experience using CRM and customer feedback tools
 
 
 &bull; A strong understanding of customer expectations within beauty, cosmetics, luxury, or retail environments
 
 
 &bull; A passion for beauty, skincare, and delivering exceptional customer service
 
 
 
 
 
 This is a unique opportunity to be part of the launch of
 
 ULTA Beauty in Qatar
 
 , helping to define the customer experience from day one while building your career with one of the region's leading retail groups.
 
 
 
 
 
 
 Ready to help create the ultimate beauty experience? We'd love to hear from you.
 
 
</div>

Customer Service Manager

Sephora

<div>Job ID: 197205 
Location Name: [[filter8]] 
Address: [[filter11]], [[filter10]], [[filter9]] [[postalcode]], Qatar (QA) 
Job Type: Full Time 
Position Type (Regular/Temporary): Regular 
Job Function: [[filter14]] 
Is This Position Eligible for Remote? : [[req_remoteeligible]] 
MISSION: To ensure the delivery of exceptional operational and commercial standards throughout the store, with focus on providing an elevated customer experience. The Store Director needs to ensure compliance in all areas of operational activity and drive sales and profitability through the performance and development of the Management team, whilst managing within agreed budgets. 
Responsibilities
Client Experience<ul><li>Embody Sephora Attitude and set an example in front of the team.</li><li>Provide support to the team in difficult situations ensuring client&rsquo;s satisfaction.
</li><li>Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI&rsquo;s.</li><li>Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>Inspire the team to use digital tools to deliver a customized service.</li><li>Work in partnership with the Training Department and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>Embolden team to use digital (Happy App) to deliver a customized service; responsible for daily follow up
</li><li>Build a strong relationship with Brand Supervisors and follow up on Brand BCs.</li><li>Lead your Management team to create a positive and energetic shopping experience to enable achievements in all commercial KPI&rsquo;s.
</li><li>Provide support for the head of operations in analyzing results and proposing action plans in order to enhance client experience and drive all related KPI&rsquo;s.</li><li>Provide support for the management team by maintaining and enforcing quality customer service and resolving customer service complaints.</li></ul> 
Sales
<ul><li>Implement retail priorities and inspire commercial success.</li><li>Lead the management team to create a positive and exciting work environment through effective floor management while ensuring that targets are met.</li><li>Inspire your Services Manager to create a playful and educational experience while ensuring services targets are met.</li><li>Reinforce sales policies and techniques established at the Sephora University with all team members.</li><li>Balance and drive the sales target among selective, exclusive and Sephora Collection.</li><li>Provide support for the Store Head of Operations in analyzing sales results and proposing action plans to achieve set target.
</li><li>Create disruptive internal competitions to motivate the team and boost the achievements.</li></ul> 
Operations<ul><li>Optimize and oversee operations with the Operations Manager to ensure efficiency and that the store is compliant with company policies and operational guideline.</li><li>Inspire the management team to enforce the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security).</li><li>In collaboration with the operation manager the stores projection of an excellent image through cleanliness and product restocking.</li><li>Together with the Category Managers, encourage the team to apply and follow established policies and procedures regarding store operations.
</li><li>Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.</li><li>Work with the Operations Manager to ensure that VM, merchandising quality, animation and marketing standards are met.
</li><li>Provide Support to the relevant head office department in providing feedback and analyzing data on all operational aspects.</li></ul> 
Business<ul><li>Provide support to the Head of Retail with knowledge of the market conditions, competition, client needs, etc.</li><li>Provides leadership and management to the store organization that mirrors the vision and strategic direction of Sephora.
</li><li>Establish monthly reports including competitors' activities.</li><li>Analyze all relevant KPIs and propose action plans for improvement and forecast future performance
</li></ul><div>- Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.</div><ul><li>Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.</li><li>Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training, monthly trends and operational knowledge.
</li><li>Propose Plan, implement and oversee in-store promotional events or displays.</li><li>Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.</li><li>With your team of Managers ensure all Contribute to the Business reports as required to form a comprehensive picture of the business.
</li><li>Network with other stores and head office departments and take on area responsibilities</li><li>Network and build relationships with the different departments in Sephora HO and take on area responsibilities.</li><li>Manage the store&rsquo;s P&amp;Ls.</li><li>Propose innovative ideas and opportunities to Head of Operations.</li></ul> 
People<ul><li>Motivate and develop the Management and store team through daily coaching / observations</li><li>Communicate and inspire the team on business strategy, vision and relevant information through animate briefings, coaching's and trainings.</li><li>Increase the team confidence and motivation by praise and feedback for their performance.</li><li>Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the Head of Operations.</li><li>Ensure the team is attending training and follow up is done after the training is attended.</li><li>Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member.</li><li>Ensure an addictive beauty experience through performing monthly assessments.
</li><li>Facilitate team monthly meetings with the Customer Experience Manager and Operations Manager to analyze and discuss their performance.</li><li>Be accountable for the PCR and PIP process of the entire team and assist your managers where necessary.
</li><li>Over see the annual leave of the team according to business needs.</li></ul> 
Know How<ul><li>Project an exceptional image and body language in accordance with the guidelines set by Sephora.</li><li>Keep up-to-date on trends and products.</li><li>Inspire, mentor and coach the team.</li></ul> 
Relationships 
Internal Relationships<ul><li>Store team (Store Manager/Director, Supervisor, Beauty Consultants), Head of Retail and Head office teams.</li></ul> 
External Relationships<ul><li>Suppliers, Brand promoters/managers/trainers, Security, Cleaning team.</li></ul> 
Job Holder Profile<div> 
</div>Training Knowledge
<ul><li>Advanced Product Knowledge.</li><li>Intermediate knowledge on health and safety procedures.</li></ul> 
Experience<ul><li>Proven successful role in managing.</li><li>Minimum 7 to 8 years&rsquo; experience in store management.</li><li>Bachelor's degree.</li></ul> 
Languages<ul><li>English &ndash; advanced level for OGCC and intermediate for KSA.</li><li>Arabic is a plus in OGCC and mandatory for KSA.</li></ul> 
Competencies<ul><li>Digital orientation/analytical skills/business acumen.</li><li>Excellent communication skills.</li><li>Intermediate MS Office skills.</li><li>Ability to deal with Ambiguity.</li><li>Commercial &amp; Financial awareness.</li></ul>
.</div>

Store Director

Confidential

<h2>Facility Manager</h2>Our client, a leading organisation in Qatar, is seeking an experienced and dynamic Facility Manager to oversee the operations and maintenance of a prestigious commercial property.The successful candidate will be responsible for ensuring the efficient delivery of integrated facilities management services, maintaining the highest operational standards, and leading multidisciplinary teams to provide a safe, compliant, and customer-focused environment.<h3>Key Responsibilities</h3><ul><li>Lead the day-to-day facilities management operations of a large commercial property.</li><li>Manage hard and soft FM services, ensuring all maintenance activities are delivered efficiently and in accordance with contractual KPIs and SLAs.</li><li>Oversee MEP systems, HVAC, electrical, plumbing, fire and life safety systems, BMS, and preventive maintenance programmes.</li><li>Manage and develop internal teams, contractors, and service providers to ensure exceptional service delivery.</li><li>Monitor operational performance, budgets, asset lifecycle, and maintenance schedules.</li><li>Build and maintain strong relationships with clients, stakeholders, and external vendors.</li><li>Ensure compliance with all health, safety, environmental, and statutory regulations.</li><li>Drive continuous improvement initiatives to enhance operational efficiency, customer satisfaction, and asset performance.</li></ul><h3>Requirements</h3><ul><li>Bachelor's degree in Engineering, Facilities Management, Building Services, or a related discipline.</li><li>Minimum of 10 years' experience in Facilities Management, with at least 5 years in a managerial role.</li><li>Proven experience managing facilities within large shopping malls or premium retail developments is mandatory.</li><li>Strong background in commercial retail environments, with a thorough understanding of shopping mall operations and customer-focused facilities management.</li><li>Strong leadership experience managing multidisciplinary teams, contractors, and outsourced service providers.</li><li>Sound knowledge of MEP systems, building maintenance, asset management, CAFM systems, and statutory compliance.</li><li>Excellent communication, stakeholder management, and problem-solving skills.</li><li>Professional certifications such as IFMA, IWFM/BIFM, FMP, CFM, PMP, NEBOSH, or IOSH will be considered an advantage.</li></ul>

Facility Manager

ARIA HOLDING

Sales Account Manager &ndash; Technology SolutionsLocation: Doha, Qatar Employment Type: Full-Time Experience: 5&ndash;10 YearsAbout the RoleWe are seeking an experienced Sales Account Manager to join our growing Technology Solutions team in Qatar.The ideal candidate will have a proven track record in technology sales and a strong network of established relationships across government, semi-government, enterprise organizations, consultants, contractors, developers, and major commercial clients in Qatar.If you are passionate about technology, excel at building long-term client relationships, and have the ability to generate new business through your local market network, we would like to hear from you.Key Responsibilities<ul><li>Develop new business opportunities across the Qatar market.</li><li>Leverage an established network to identify projects, generate qualified leads, and secure customer meetings.</li><li>Build and maintain relationships with key decision-makers across government, enterprise organizations, consultants, contractors, developers, and end users.</li><li>Manage the complete sales cycle from prospecting and solution presentation through proposal submission, negotiation, and contract award.</li><li>Collaborate with technical, pre-sales, commercial, and delivery teams to develop customer-focused solutions.</li><li>Prepare proposals, tender responses, account plans, sales forecasts, and pipeline reports.</li><li>Maintain strong relationships with technology vendors and strategic partners.</li><li>Achieve agreed revenue, gross margin, pipeline, and customer acquisition targets.</li></ul>Experience SellingExperience in one or more of the following technology solutions is highly preferred:<ul><li>Data Centers, Cloud, Servers, Storage, Virtualization, and Networking</li><li>Cybersecurity, SOC, Identity Management, Endpoint Security, and Data Protection</li><li>ELV &amp; Smart Building Solutions (CCTV, Access Control, Structured Cabling, BMS, and IoT)</li><li>ERP, CRM, Workflow Automation, Document Management, and Business Applications</li><li>Managed Services, Annual Maintenance Contracts, and Digital Transformation Solutions</li></ul>Requirements<ul><li>5&ndash;10 years of Technology Sales or Business Development experience.</li><li>Minimum 5 years of direct technology sales experience in Doha, Qatar.</li><li>Established network across government, semi-government, enterprise organizations, consultants, contractors, developers, and major commercial clients in Qatar.</li><li>Proven ability to generate business through existing customer relationships and market knowledge.</li><li>Experience selling ICT, ELV, Cybersecurity, Cloud, Infrastructure, Software, or Enterprise Technology Solutions.</li><li>Strong understanding of Qatar procurement, tendering, and decision-making processes.</li><li>Demonstrated success in managing complex sales opportunities and closing business.</li><li>Excellent communication, presentation, negotiation, and relationship management skills.</li><li>Fluent in English; Arabic is an advantage.</li><li>Valid Qatar Driving License is preferred.</li></ul>Why Join Us?<ul><li>Be part of a growing technology solutions team delivering innovative ICT solutions across Qatar.</li><li>Work with leading government, enterprise, and commercial organizations.</li><li>Build long-term customer relationships while driving digital transformation initiatives.</li><li>Competitive compensation package with performance-based incentives.</li><li>Professional, collaborative, and growth-oriented work environment.</li></ul>READY TO JOIN OUR TEAM?If you're ready to take the next step in your technology sales career, we'd love to hear from you.Submit your CV today.Work Location: In person

Sales Account Manager - Technology Solutions

B&B Hotel Hannover-City

We are on the hunt for a dynamic Credit Control Supervisor / Manager to join our client team and play a key role in driving financial discipline, cash flow health, and customer trust in a thriving equipment rental business. If you&rsquo;re passionate about balancing strong financial oversight with exceptional client relationships &mdash; and want to be part of an organization that values proactive risk management and operational excellence &mdash; this is your chance to make a real impact!Key Responsibilities:<ul><li>Follow-up with all the customers in a daily basis to ensure the payments and solve their accounts problem to get the monthly collection target.</li><li>Review collection reports to ascertain status of collections-and-balances outstanding and evaluate effectiveness of current collection policies and procedures and reporting to the business support manager.</li><li>Visit the top customers on regular basis to maintain a strong relationship with them and to resolve any issues that could delay the collection process.</li><li>Proactive in managing credit risk and escalating it to the Business support manager and Area manager.</li><li>Looks for ways to improve debt collection processes.</li><li>Prepare and send an official reminder letter to the defaulting customers.</li><li>Directly manage the Business Support officer and the collectors regarding the payments collection, Invoices, and credit notes properly submissions.</li><li>Review with the branch accountant regarding the customers reconciliations and make sure that everything is going smoothly and solve the problems, if any.</li><li>Review and advise the opening of new accounts and orders for previously blocked accounts.</li><li>Prepare all the documents required and send it to the business support manager to coordinate with the lawyer regarding to the customers transferred to the legal affairs.</li><li>Collaborate and coordinate with the accounting and sales team to ensure that all the payments and Credit notes were booked properly.</li></ul>Qualification / Skills / Experience Required:<ul><li>University degree in Accounting, Finance or similar field and experience in similar or related industries</li><li>Minimum of five (5) years of experience in finance / credit related role with strong knowledge of cash flow management.</li><li>Experience in Equipment rental industry.</li><li>Must be able to do reduction in DSOs and achieving monthly collection target.</li><li>Timely and accurate month-end closing</li><li>Be able to do reporting and resolution of issues through KPI reporting and management.</li><li>Strong organization skills</li><li>Analytical skills</li><li>Communication skills</li><li>Familiarity with data entry and analysis</li><li>Ability to listen to customers and negotiate solutions</li></ul>Remuneration:<ul><li>Gross salary :up to QAR 14,000/month</li><li>Company car + Fuel reimbursement</li><li>Medical Insurance for self</li><li>Visa provided</li><li>Annual vacation with air ticket</li></ul>Pay: QAR10,000.00 - QAR14,000.00 per hourApplication Question(s):<ul><li> Do you have a valid driver's license?</li></ul><ul><li> Do you have a degree in finance or business or equivalent ?</li></ul><ul><li> Do you have a minimum of 5 years of experience in credit control in GCC?</li></ul><ul><li> Are you currently in Qatar ?</li></ul><ul><li> Do you have prior experience in equipment rental?</li></ul>Work Location: In person

Credit Control Manager

VodafoneThree

<div>This role is responsible for leading and managing the day-to-day operations of all entry point sales locations including airport kiosks, duty-free outlets, and border sales counters. The manager ensures these sales location run efficiently, deliver outstanding customer service, and achieve revenue, growth, and sales quality targets. This position plays a key role in capturing inbound customers, driving footfall through partnerships, and gaining market shared and maintaining regulatory and operational excellence.</div>
 <div><ul><li>Bachler&rsquo;s Degree in Business or Administration equivalent
</li><li>The role has a high impact on achieving sales, revenue and customer service targets of the company
</li><li>Strategic Partner Contribution to Traffic
</li><li>Ensures all issues are reported timely and accurately, and ensure all issues are solved within permitted timeframe.
</li><li>Operational level planning and organization is essential to ensure efficient operation and customer service time.
</li><li>Must be a Qatari National.</li></ul></div>

Sales Senior Executive

Advanced Business Computing

<div>
 
 Job Title
 
 
 
 
 Senior Account Manager
 
 
 
 
 Job Scope
 
 
 
 The Senior Account Manager is accountable for managing a portfolio of accounts and promoting the company and its respective products/services through well-defined account management strategies and sound partnerships with existing/potential customers. S/He works towards optimizing sales volumes and champions marketing programs and activities in line with the Territory Sales Manager.
 
 
 
 Main Duties And Responsibilities
 
 
 
 Technical and Operations
 
 
 <ul>
 <li>
 Prepare and implement the account strategies and roadmap of the assigned portfolio in coordination and alignment with the management team
 </li>
 <li>
 Develop and deliver accurate sales forecasts and targets in line with business objectives
 </li>
 <li>
 Lead the vendors&rsquo; relations in alignment with the company&rsquo;s management and strategy
 </li>
 <li>
 Develop and maintain relationships with new and existing channels/clients to expand sales and establish new opportunities
 </li>
 <li>
 Build and maintain a solid channel/customer database, analyze data and develop metrics evaluating loyalty and new opportunities
 </li>
 <li>
 Specify market requirements for current and future products by conducting market research supported by on-going visits to existing and potential customers
 </li>
 <li>
 Oversee the entire sales cycle from quotation to collection
 </li>
 <li>
 Assess credit and/or payment performance, review outstanding settlements and audit resolutions accordingly
 </li>
 <li>
 Ensure a proper storage, tracking and control of inventory through an accurate stock management system
 </li>
 <li>
 Generate sales for the entire portfolio of accounts in terms of long-term revenue and profitability
 </li>
 <li>
 Secure the highest level of engagement and support to Channel partners and respond to issues and/or queries in order to efficiently meet customers&rsquo; needs
 </li>
 <li>
 Oversee the implementation of targeted programs and marketing activities, monitor progress and raise recommendations as and when necessary
 </li>
 <li>
 Evaluate current business processes, identify opportunities for improvement and implement procedures maximizing efficiency and standardization
 </li>
 <li>
 Put available systems into practice (salesforce.com CRM for leads, opportunity and deal registration management) for output efficiency and standardization
 
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Sales and Marketing or any other related field.
 
 
 
 Experience
 
 
 
 At least 5-7 years of relevant experience.
</div>

Senior Account Manager

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