sales manager

marketing manager

marketing executive

operations manager

commercial manager

customer experience manager

Foreground.

<div>
 Foreground is partnering with a major telecom operator in Qatar to appoint a Customer Experience Manager to elevate service standards and customer engagement across multiple channels.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Define and implement customer journey and experience strategies.
  </li>
  <li>
   Oversee call center, digital, and in-store service operations.
  </li>
  <li>
   Monitor NPS and customer satisfaction scores.
  </li>
  <li>
   Lead service recovery and complaint management processes.
  </li>
  <li>
   Collaborate with product and marketing teams for seamless client experiences.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelors degree in Business, Communications, or related field.
  </li>
  <li>
   8+ years in customer experience management, telecom preferred.
  </li>
  <li>
   Proven track record in service transformation initiatives.
  </li>
  <li>
   Strong analytical and communication skills.
  </li>
  <li>
   Bilingual Arabic/English essential.
   <br/>
  </li>
 </ul>
</div>


Customer Experience Manager - Telecom (CEM001)

Hamad International Airport

<div>
 <p>
  <strong>
   <u>
    About the role:
   </u>
  </strong>
 </p>
 <p>
  Hamad International Airport is seeking a highly skilled and creative individual to join our team as
  <strong>
   Customer Experience Delivery Manager
  </strong>
  . If you thrive in a dynamic environment, lead the way in creating exceptional customer journeys, deliver excellence, inspire loyalty, transforming service into memorable experiences and driving performance with a customer-first mindset and can help us to achieve this ambition by:
 </p>
 <ul>
  <li>
   Leads the implementation of customer experience strategies in alignment with the airport&rsquo;s CX vision and strategic priorities to enhance the end-to-end passenger journey and strengthen HIA&rsquo;s position as a global CX leader.
  </li>
  <li>
   Drives cross-functional alignment on CX initiatives through collaboration with internal departments, government stakeholders, and airline partners to ensure a unified and seamless customer experience across all airport touchpoints.
  </li>
  <li>
   Champions a data-driven approach to customer experience enhancement in partnership with insights, quality, and digital teams to prioritize high-impact improvements and inform strategic decision-making.
  </li>
  <li>
   Manages the delivery of CX improvement projects and initiatives across terminals, landside, airside, and service environments to ensure timely execution, alignment with service standards, and achievement of performance targets.
  </li>
  <li>
   Coordinates project governance and reporting with key stakeholders including operations, engineering, IT, and commercial teams to track progress, mitigate risks, and ensure delivery against agreed milestones and KPIs.
  </li>
  <li>
   Implements customer-centric enhancements across physical and digital channels through close engagement with design, technology, and frontline teams to improve service quality, accessibility, and overall passenger satisfaction.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  <strong>
   About you:
  </strong>
 </p>
 <ul>
  <li>
   Bachelors Degree or Equivalent with Minimum 6 years of job &ndash; related experience
  </li>
  <li>
   Managerial skills: Ability to delegate work, set clear direction and manage workflow, Ability to mentor, coach and develop direct reportees, and Ability to foster teamwork among team members
  </li>
  <li>
   Experience in luxury tourism or hospitality environment
  </li>
  <li>
   Project or Program Management experience required
  </li>
  <li>
   PMP, CCXP Certification and recognized qualification in training &amp; development or similar field with emphasis on customer experience is an advantage
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>


Customer Experience Delivery Manager

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>BI Manager - Customer Experience
</div></div><div><div>Ref #
</div><div>225516
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Corporate &amp; Commercial
</div></div><div><div><ul><li>Closing date: 31-Aug-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the role:</b></p>
<p>As the CXBI Manager, you will execute the CXBI strategy for Customer Experience. Reporting to the EDA team, your focus will be on initiatives that enhance customer intelligence and improve business performance. You will collaborate across teams to identify opportunities, implement solutions, and evolve our customer experience framework.</p>
<p><b>Key Responsibilities</b></p>
<ul><li>Provide operational subject matter expertise to CXBI leadership to revise strategy.</li>
<li>Oversee the development and delivery of insightful dashboards for customer experience on a regular and as-needed basis to translate data into actionable insights.</li>
<li>Communicate effectively between the CXBI team and stakeholders regarding requirements gathering to clarify deliverables and objectives.</li>
<li>Provide updated information on best practices in the market and industry to facilitate benchmarking processes and implementation.</li>
<li>Act as a subject matter expert between the business and CXBI to optimize outcomes by addressing performance trends, improvement opportunities, concerns, and daily queries.</li>
<li>Collaborate with the line manager to structure and execute CXBI projects, prioritize tasks, and allocate resources according to project complexity, volume, impact, and cost/revenue ratio to ensure efficiency and resource maximization.</li>
<li>Analyze, measure, and document individual performance of all implemented actions and overall business performance trends.</li>
<li>Perform other department duties related to his / her position as directed by the Head of the Department.</li>
</ul><p><b>Be part of an extraordinary story</b></p>
<p>Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community.</p>
<p>Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.</p>
<p>Together, everything is possible.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About you:</b></p>
<ul><li>Bachelor&rsquo;s Degree or Equivalent with Minimum 6 years of job-related experience</li>
<li>Experience in a similar role with a focus on PowerBi or Alteryx.</li>
 <li>Proven experience in managing a team of data analysts or business intelligence professionals.</li>
<li>Experience in deriving insights from data and submitting actionable recommendations to management. Experience working on projects concentrating on digital transformation, continuous improvement, and enhancements is essential for this role.</li>
<li>Excellent written and verbal communication skills, with the ability to effectively interact with employees at all levels in the organization.
</li><li>Experience in the Airlines Customer Experience Department or Customer Insights would be preferred.</li>
</ul><p><b>About Qatar Airways Group:</b></p>
<p>Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p>
<p><b>How to Apply</b></p>
<p>If you are interested to submit your application and feel you are a good fit for this role, please complete our application form and upload your CV for our review and consideration.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=225516</div></div></div></div></div></div></div></div>

BI Manager - Customer Experience

Dieture

<p><b>About Dieture:</b></p><p>Dieture is a Qatari startup leading the country's healthy food subscription industry, playing a crucial role in the country's wellness movement. We seamlessly integrate technology with every aspect of wellness. Our innovative platform goes beyond meal prep, offering a comprehensive approach to a healthier lifestyle. As a trusted name in health-focused meals, Dieture has built its reputation on delivering nourishment without compromise.</p><p><b>Role Overview:</b></p><p>As a Customer Support Manager at Dieture, you will lead our customer support team to deliver exceptional service, drive customer satisfaction, and foster long-term loyalty. You will own the strategy, processes, and performance metrics for customer interactions, ensuring that every touchpoint reflects our brand&rsquo;s commitment to excellence and empathy.</p><p><b>Key Responsibilities:</b></p><ul><li>Lead, mentor, and manage a high-performing customer support team to meet and exceed service goals.</li><li>Develop and implement customer support strategies aligned with Dieture&rsquo;s mission and values.</li><li>Monitor and analyze customer service metrics (e.g., NPS, CSAT, response times) to identify trends and areas for improvement.</li><li>Collaborate cross-functionally with Product, Marketing, and Operations teams to resolve customer issues and enhance the overall customer experience.</li><li>Design and optimize customer support workflows, tools, and knowledge bases for efficiency and scalability.</li><li>Handle escalated customer concerns with professionalism and empathy, ensuring timely resolution.</li><li>Recruit, train, and onboard new support team members.</li><li>Foster a culture of continuous improvement, feedback, and customer-centricity within the team.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Business, Communications, or a related field; relevant certifications are a plus.</li><li>5+ years of experience in customer support or service roles, with at least 2 years in a team management position.</li><li>Proven leadership skills with experience managing remote or hybrid teams.</li><li>Strong analytical skills with the ability to use customer data to drive decisions.</li><li>Excellent communication, interpersonal, and conflict resolution skills.</li><li>Proficient with CRM software and customer support tools (e.g., Freshdesk).</li><li>Passion for health, wellness, and customer advocacy is highly desirable.</li><li>Fluency in Arabic and English language.</li></ul><p><b>Diversity and Inclusion:</b></p><p>At Dieture, we are committed to fostering a diverse and inclusive workplace. We welcome applications from candidates of all backgrounds.</p><p>Job Types: Full-time, Permanent</p>

Customer Support Manager (Arab National)

BigTrader Technologies LLC

<p><b>Location:</b> Doha, Qatar</p><p><b>About iProcure</b><br/>iProcure is a leading <b>AI-powered B2B digital procurement platform</b> helping businesses streamline sourcing, vendor management, and purchasing with speed, transparency, and simplicity. Our platform empowers companies to connect with trusted suppliers, optimize procurement processes, and drive cost efficiency &mdash; all in one place.</p><p><b>Role and Responsibilities</b></p><ul><li>Facilitate user onboarding on the iProcure platform, ensuring a smooth and efficient start.</li><li>Update and manage customer interaction records accurately in the CRM.</li><li>Address customer queries professionally and provide timely resolutions.</li><li>Collaborate with internal teams to enhance the user experience across the platform.</li><li>Stay updated on iProcure features and processes to assist users effectively.</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration or a related field.</li><li>Minimum <b>2 years of experience in customer service</b>, preferably with corporate/B2B clients.</li><li>Experience interacting with corporate customers via telecall and email.</li><li>Strong organizational skills and a systematic approach to managing information.</li><li>Excellent communication and problem-solving skills.</li><li>Tech-savvy and eager to learn new digital tools like iProcure.</li><li>Previous customer service experience in a fast-paced environment.</li><li><b>Ready to join immediately</b>.</li></ul><p><b>Benefits</b></p><ul><li>Competitive salary based on experience.</li><li>Fast-growing work environment with real career progression.</li><li>Opportunity to contribute to the growth of a high-impact digital platform.</li></ul><p><b>Application Process</b><br/>If you're motivated by conversations, love connecting with businesses, and thrive in fast-paced environments, apply now with your updated CV to <b>milani@iprocure.ai</b>.</p><p>Job Type: Full-time</p><p>Pay: From QAR2,500.00 per month</p><p>Experience:</p><ul><li>required: 3 years (Required)</li></ul><p>Application Deadline: 30/08/2025</p>

Customer Experience Executive

VOLUME CAFE

<p><b>Job Title:</b> Caf&eacute; Manager</p><p><b>Department:</b> Food &amp; Beverage / Operations<br/><b>Reports To:</b> Operations Manager</p><p><b>Job Summary:</b></p><p>We are seeking an experienced and passionate Caf&eacute; Manager to oversee the daily operations of our caf&eacute;. The ideal candidate must have proven <b>caf&eacute; management experience</b>, strong leadership skills, and the ability to drive both operational excellence and outstanding customer service. This role requires hands-on management, team training, and a focus on delivering a welcoming, high-quality caf&eacute; experience.</p><p><b>Key Responsibilities:</b></p><ul><li>Oversee and manage daily caf&eacute; operations, ensuring smooth workflow and service excellence.</li><li>Supervise, train, and motivate caf&eacute; staff to deliver outstanding customer experiences.</li><li>Manage caf&eacute; inventory, ordering, and stock control to minimize waste and control costs.</li><li>Ensure food safety, hygiene, and cleanliness standards are strictly followed.</li><li>Develop staff schedules to optimize labor costs while maintaining service standards.</li><li>Monitor sales performance, implement promotional activities, and contribute to revenue growth.</li><li>Handle customer feedback, complaints, and special requests with professionalism.</li><li>Ensure compliance with company policies, health &amp; safety, and local regulations.</li><li>Support recruitment, onboarding, and continuous training of team members.</li><li>Maintain a positive caf&eacute; environment that reflects the brand&rsquo;s values and service philosophy.</li></ul><p><b>Requirements:</b></p><ul><li>Minimum <b>3&ndash;5 years of proven experience managing a caf&eacute;, coffee shop, or casual dining outlet</b>.</li><li>Strong knowledge of caf&eacute; operations, including coffee/beverage service and light food offerings.</li><li>Excellent leadership, communication, and interpersonal skills.</li><li>Strong organizational and problem-solving abilities.</li><li>Financial acumen with experience in inventory control, cost management, and sales analysis.</li><li>Ability to work in a fast-paced, customer-focused environment.</li><li>Flexible to work shifts, weekends, and holidays.</li></ul><p>Job Types: Full-time, Permanent</p><p>Application Question(s):</p><ul><li>How may years of experience do you have as a Cafe Manager?</li><li>Do you have Food Handler Certificate?</li><li>Are you available to join immediately or any Notice period?</li><li>Current salary and expected</li></ul>

Cafe Manager

Americana Restaurants

<div>
 <p>
  <strong>
   Job Purpose:
  </strong>
 </p>
 <p>
  To manage, lead and support an area team, and to deliver against the key business indicators as laid out in the Annual Operating Plan and measured against Balance Scorecard targets in the 4 main areas: Teams, Sales, Profit, Customer and Restaurant Excellence.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibility Areas:
  </strong>
 </p>
 <p>
  <strong>
   <u>
    Planning &amp; Organizing
   </u>
  </strong>
 </p>
 <p>
  &bull; Works with RMs to develop restaurant-specific Annual Operating Plans and communicate to the team.
 </p>
 <p>
  &bull; Sets with the RMs the monthly restaurant business plan and review monthly.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Sales and Financial Excellence
   </u>
  </strong>
 </p>
 <p>
  &bull; Ensures complete and timely execution of corporate &amp; local marketing programs.
 </p>
 <p>
  &bull; Monitor competitors&rsquo; activities and coordinate with operation and marketing managers to keep ahead of competition.
 </p>
 <p>
  &bull; Keep his RGMs informed of any competitive activity.
 </p>
 <p>
  &bull; Support the implementation of the marketing plan.
 </p>
 <p>
  &bull; Support new products launch.
 </p>
 <p>
  &bull; Audits cash handling procedures to ensure deposits, receipts for cash, change fund, deletes and paid outs are handled appropriately.
 </p>
 <p>
  &bull; Analyze the operations / P&amp;L to determine deviation from standards and coach the concerned RGM to take corrective measures.
 </p>
 <p>
  &bull; Monitors the operations effectiveness through the Pace Setter.
 </p>
 <p>
  &bull; Analyzes sales, labor, inventory and controllable on a continual basis and coaches RGMs to take specific corrective action to meet or achieve margin and sales growth targets.
 </p>
 <p>
  &bull; Coaches and assists RGMs in controlling product, labor, and other controllable expenses in conjunction with the Regional Operations Manager
 </p>
 <p>
  &bull; Approves operating expenditures with guidelines for other controllable and inventory.
 </p>
 <p>
  &bull; Ensures that required audits and controls are in place.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Restaurant Excellence
   </u>
  </strong>
 </p>
 <p>
  &bull; Sets customer service standards for the area and drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards. Tracks, analyzes, and identifies root cause of customer complaints and leads management team to implement systematic solutions.
 </p>
 <p>
  &bull; Works with RMs to develop R&amp;R plan and lead the R&amp;R activities in his area.
 </p>
 <p>
  &bull; Monitors the effectiveness of restaurants operations through KPIs and provide constructive feedback &amp; support.
 </p>
 <p>
  &bull; Ensure that all restaurants under his/her supervision can achieve GES/ROCC objectives as per planned.
 </p>
 <p>
  &bull; Ensure understanding and awareness of safe &amp; security procedures.
 </p>
 <p>
  &bull; Make sure all restaurant managers under his/her supervision are fully aware of any changes happened in the operations or any new products.
 </p>
 <p>
  &bull; Ensure that all the business skills in place i.e. One klick, Aloha and Crunch time.
 </p>
 <p>
  &bull; Follow up on the periodic maintenance schedule.
 </p>
 <p>
  &bull; Oversees prompt and appropriate resolution of all complaints (health inspections, labor office inspections, etc.) within the area and inform the operation manager of serious matters and other issues that may result in legal action.
 </p>
 <p>
  &bull; Ensures that Customer Mania mindset is embedded in each restaurant and the RGM sets the example in these areas.
 </p>
 <p>
  &bull; Monitors and implements programs to improve order accuracy, speed of service, courtesy, and cleanliness.
 </p>
 <p>
  &bull; Coaches and models team involvement in problem solving to improve customer satisfaction.
 </p>
 <p>
  &bull; Identifies and implements process improvements that drive customer satisfaction and profitability in conjunction with the Regional Operation Manager.
 </p>
 <p>
  &bull; Ensure best practices are shared.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Teamwork
   </u>
  </strong>
 </p>
 <p>
  &bull; Working on the outcomes of the EES within his area by coordination with his/her RGMs, analyses, determine corrective action plan, share the outcomes with the Ops manager.
 </p>
 <p>
  &bull; Provides input in training needs and training effectiveness.
 </p>
 <p>
  &bull; Identifies &amp; develops HIPO&rsquo;s.
 </p>
 <p>
  &bull; Enforce and support all training &amp; development plans for all staff under his/her supervision.
 </p>
 <p>
  &bull; Evaluate performance of restaurant management in his area against established targets, implementation plan to improve performance.
 </p>
 <p>
  &bull; Ensure that restaurant teams understand &amp; apply the safety procedures.
 </p>
 <p>
  &bull; Investigate labor problems in his area and consult with operation and HRD manager for serious problems/complaints.
 </p>
 <p>
  &bull; Ensures quality performance appraisals (CPI - OPR), individual development plans, bench planning.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Education &amp; Experience:
  </strong>
 </p>
 <p>
  &bull; Bachelor&rsquo;s Degree.
 </p>
 <p>
  &bull; Minimum of 5-6 years overall experience, with emphasis on operations in a consumer orientated service industry, preferably in multi-outlet food/quick.
 </p>
</div>


Area Coach - KFC

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