marketing executive

account manager

operations manager

customer success engineer

call center manager

customer experience manager

Sephora

<div><p>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.</p><p></p><p><br>
Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.</p><p></p><p><br>
With 56,000 employees in 35 countries, we connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.</p><p></p><p><b><br>
You will excel and enjoy this position if you are ready to actively handle the following missions :</b></p><p></p><div><b><br>
Client Experience:</b></div><br>
<div></div><ul><li>
Embody Sephora Attitude and set an example in front of the team.</li></ul><ul><li>
Provide support to the team in difficult situations ensuring client satisfaction.
</li><li>Provide extensive coaching and training to assist the team in meeting all commercial and operational KPIs.</li><li>
Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>
Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>
Provide support for the floor manager as an active co-lead.</li><li>
Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>
Inspire the team to use digital tools to deliver a customized service.</li><li>
Work in partnership with the Services Manager and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>
Provide support for the Customer Experience Manager in analyzing results and proposing action plans in order to enhance client experience during the skincare shopping experience.
</li><li>Provide support for the Customer Experience Manager by maintaining and enforcing quality customer service and resolving customer service complaints.</li></ul><div></div><div><b><br>
Sales:</b></div><br>
<div></div><ul><li>
Collaborate in achieving skincare sale targets and overall store objectives.
</li><li>Reinforce sales policies and techniques established at Sephora University with all team members.
</li><li>Balance and drive the sales target among selective, exclusive and Sephora Collection.</li><li>
Provide support for the Customer Experience Manager in analyzing sales results and proposing action plans to achieve set targets.</li><li>
Ensure achievements by the hour are shared with colleagues and are an active part of animating the floor and motivating the team.
</li><li>Create disruptive internal competitions to motivate the team and boost achievements.</li></ul><div></div><div><b><br>
Operations:</b></div><br>
<div></div><ul><li>
Apply the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security) and provide feedback.
</li><li>Contribute to the store projection of an excellent image through cleanliness and product restocking.</li><li>
Together with the Customer Experience Manager, encourage the team to apply and follow established policies and procedures regarding store operations.
</li><li>Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.</li><li>
Validate the podium order proposed by the Operations Manager and Podium daily performance is closely monitored.</li><li>
Align with Store Management on Shelving plans, novelties, brand relocations, gird changes, etc. and communicate to your assigned team.</li></ul><div><br>
</div><div><b>People:</b></div><br>
<div></div><ul><li>
Motivate and develop the team through daily coaching / observations.</li><li>
Communicate and inspire the team on business strategy, vision and relevant information through animate briefing, coaching and training.</li><li>
Increase the team&rsquo;s confidence and motivation by praise and feedback for their performance.</li><li>
Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the CEM.</li><li>
Coordinate with Store Management and ensure your assigned team is attending training and follow-up is done after the training is attended.</li><li>
Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member. Register new staff, report log in issues and oversee gift distribution of your assigned team.
</li><li>Ensure an addictive beauty experience through performing monthly assessments.
</li><li>Facilitate team monthly meetings to analyze and discuss their performance.</li><li>
Be responsible for the PCR and PIP process of the entire assigned team.</li><li>
Oversee the annual leave of the team and liaise with CEM / SM for final validation according to business needs.</li></ul><div></div><div><b><br>
Business:</b></div><br>
<div></div><ul><li>
Provide support to the Customer Experience Manager / Store Director with knowledge
</li></ul><div>of the market conditions, competition, client needs, etc.</div><ul><li>
Analyze all relevant KPIs and propose action plans for improvement.
</li><li>Develop and propose short and long-term strategies to drive top and bottom line/brands sales.</li><li>
Manages business KPIs and team selling behavior in our higher volume stores, while delivering a memorable customer experience.</li><li>
Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.</li><li>
Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training and monthly trends.</li><li>
Plan, implement and oversee in-store promotional events or displays.</li></ul><p></p><div><b><br>
Relationships</b></div><div><b><br>
</b></div><p><b>Internal Relationships: </b>Store team (Store Manager/Director, Supervisor, Beauty Consultants), and Head Office teams.</p><p><b>
External Relationships: </b>Clients, Brand Promoters/Managers Brand Trainers, Security, and Cleaning team.</p><p></p><div><br>
</div><p><b><i>Do not hesitate to apply if you have&hellip; or if you are &hellip;</i></b></p><p><br>
</p><ul><li>Minimum 5 years of experience in retail with proven successful sales and services in store.
</li><li>Minimum 2 to 3 years&rsquo; experience in team management.
</li></ul><ul><li>3 years in the beauty industry.</li><li>
Advanced skincare knowledge.</li><li>
Bachelor&rsquo;s degree.</li><li>
English &ndash;Advanced level.</li><li>
Arabic is a plus.</li><li>
Digital orientation/analytical skills/business acumen.</li><li>
Excellent communication/public speaking skills.</li><li>
Ability to develop and manage people.</li><li>
Commercial awareness.
</li><li>Strong training &amp; coaching ability on product and services.</li><li>
Intermediate MS Office Skills.</li></ul><p></p><p><b><br>
Here, you will find:</b></p><p></p><ul><li><b><br>
Community,</b> in which authenticity is embraced, and the strength of our differences fuels our collective spirit</li><li><b>
Culture </b>of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead</li><li><b>
Work that brings fulfillment.</b> From delighting clients every day, to inspiring our industry at large, every action makes a difference</li></ul></div>

Skincare Manager

Sprinklr

<div><div>Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale &mdash; across every customer touchpoint.</div><div></div><div>
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr&rsquo;s unified platform provides powerful solutions for every customer-facing team &mdash; spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management &mdash; enabling enterprises to unify data, break down silos, and act on real-time insights.</div><div></div><div>
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.</div><div></div><div>
Job Description</div><div></div><div>
Sprinklr is a unified customer experience management (Unified-CXM) platform for modern enterprises with employees around the world helping valuable brands make their customers happier.</div><div></div><div>
Learn more about our culture and how we make our employees happier through <div>The Sprinklr Way.</div></div><div>
Sprinklr is the unified platform for all customer-facing functions. We call it unified customer experience management (Unified-CXM). We help companies deliver human experiences to every customer, every time, across any modern channel, at a once impossible scale. Headquartered in New York City with over 2,400 employees globally, Sprinklr works with more than 1,000 of the world&rsquo;s most valuable enterprises &mdash; global brands like Microsoft, P&amp;G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through <div>The Sprinklr Way</div>.</div><div></div><div>
What you will do:</div><div>
Discover and realise ongoing success criteria for Sprinklr clients with the following:</div><ul><li><div>
Manage and optimise configuration of onboarded Sprinklr clients, to ensure their continued success with the Sprinklr platform.</div></li></ul><ul><li><div>
Identify platform gaps, and optimisation opportunities; designing and configuring the appropriate solution, so that client expectations regarding platform use cases and functionality are fulfilled.</div></li></ul><ul><li><div>
Maintain platform relevancy according to changes business needs.</div></li></ul><ul><li><div>
Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality.</div></li></ul><ul><li><div>
Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements.</div></li></ul><ul><li><div>
Ensure that every client derives the most value possible from the Sprinklr platform.</div></li></ul><ul><li><div>
Assist the Sales and Success Teams in providing insight to client health, and working to win new business and/or grow existing accounts.</div></li></ul><ul><li><div>
Support our Services Directors to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration.</div></li></ul><div>
Who You Are &amp; What Makes You Qualified:</div><ul><li><div>
Business-level fluency in Arabic and English essential.</div></li></ul><ul><li><div>
Experience in Enterprise Software deployment management and/or implementation.</div></li></ul><ul><li><div>
Excellent written and verbal communication skills in Arabic and English</div></li></ul><ul><li><div>
Strong technical background with advanced computer skills.</div></li></ul><ul><li><div>
Ability to work independently and as a member of a team.</div></li></ul><ul><li><div>
Demonstrate experience and a passion for the social media technology universe.</div></li></ul><ul><li><div>
Extremely strong communication and presentation skills.</div></li></ul><ul><li><div>
Ability to work effectively under tight deadlines and juggle several assignments simultaneously.</div></li></ul><ul><li><div>
Fluency in social media platforms and direct experience in working with or for social media management software is preferred. CCaaS experience highly advantageous.</div></li></ul><ul><li><div>
Passion for solving client challenges and commitment to client delight.</div></li></ul><div></div><div>
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data &mdash; helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:</div><ul><li><div>
Lead a new category of enterprise software that we call Unified-CXM.</div></li></ul><ul><li><div>
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.</div></li><li><div>
Create a culture of customer obsession, with trust, teamwork, and accountability.</div></li></ul><div></div><div>
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything &mdash; and everyone &mdash; can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world&rsquo;s leading enterprise brands.</div><div></div><div><br>
We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off &ndash; it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.</div><div></div><div>
To learn more about employee benefits by region, <div>click here</div>.</div><div></div><div>
To learn more about all-things-Sprinklr, visit our candidate resource hub <div>here</div>.</div><div></div><div>
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we&rsquo;re more innovative, creative, and successful.</div><div></div><div>
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.</div><div></div><div><br>
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.</div><div></div><div>
Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please <div>review</div> the Federal Trade Commission's advice to avoid these types of scams.</div><div></div><div>
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.</div></div><div></div>

Managed Services Consultant - Senior

<div><div>Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale &mdash; across every customer touchpoint.</div><div></div><div>
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr&rsquo;s unified platform provides powerful solutions for every customer-facing team &mdash; spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management &mdash; enabling enterprises to unify data, break down silos, and act on real-time insights.</div><div></div><div>
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.</div><div></div><div>
Job Description</div><div></div><div>
Role Overview</div><div>
The Customer Success Manager owns the success and technical strategy for Sprinklr&rsquo;s most strategic service and contact center customers in the Middle East. This individual contributor role blends executive-level advisory with hands-on technical leadership to drive adoption, measurable business outcomes, and long-term retention. You will guide the transformation from legacy operations to modern, AI-enabled workflows, ensuring Sprinklr&rsquo;s platform delivers maximum value. This is a customer-centric role focused on service delivery and success&mdash;not sales.</div><div></div><div>
Key Responsibilities</div><ul><li><div>
Serve as an executive sponsor for key accounts, building trusted relationships with senior stakeholders.</div></li><li><div>
Facilitate quarterly business reviews (QBRs) to showcase ROI, adoption progress, and strategic recommendations.</div></li><li><div>
Act as the primary success partner for enterprise service/CX accounts; lead QBRs and success planning.</div></li><li><div>
Align Sprinklr Care solutions (Case Management, Smart Responses, Bot Framework, Agent Assist) with customer goals (AHT, CSAT, FCR, deflection).</div></li><li><div>
Map legacy contact center processes to modern workflows; oversee architecture audits and optimization.</div></li><li><div>
Deliver enablement programs, playbooks, and ROI dashboards; monitor adoption and health metrics.</div></li><li><div>
Manage technical escalations, mitigate risks, and influence the product roadmap based on customer feedback.</div></li><li><div>
Coordinate complex programs (voice rollout, CRM integrations, compliance) across IT, business teams, and vendors.</div></li></ul><div>
Qualifications</div><ul><li><div>
Bachelor&rsquo;s degree (MBA preferred); 8+ years in Customer Success, CCaaS, or CX consulting.</div></li><li><div>
Deep knowledge of contact center operations, metrics, and change management.</div></li><li><div>
Experience with major service platforms (Salesforce Service Cloud, NICE, Genesys, Zendesk).</div></li><li><div>
Strong technical acumen, program management skills, and regional experience; Arabic is Mandatory,</div></li></ul><div></div><div>
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data &mdash; helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:</div><ul><li><div>
Lead a new category of enterprise software that we call Unified-CXM.</div></li></ul><ul><li><div>
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.</div></li><li><div>
Create a culture of customer obsession, with trust, teamwork, and accountability.</div></li></ul><div></div><div>
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything &mdash; and everyone &mdash; can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world&rsquo;s leading enterprise brands.</div><div></div><div><br>
We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off &ndash; it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.</div><div></div><div>
To learn more about employee benefits by region, <div>click here</div>.</div><div></div><div>
To learn more about all-things-Sprinklr, visit our candidate resource hub <div>here</div>.</div><div></div><div>
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we&rsquo;re more innovative, creative, and successful.</div><div></div><div>
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.</div><div></div><div><br>
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.</div><div></div><div>
Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please <div>review</div> the Federal Trade Commission's advice to avoid these types of scams.</div><div></div><div>
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.</div></div><div></div>

Customer Success Manager

Keeta

<div>
 <p>
  <strong>
   We&rsquo;re Hiring:
  </strong>
  <strong>
   Customer Service Manager of Business Process Innovation
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong and now in Middle East.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Are you passionate about revolutionizing customer service in the takeaway industry? Do you have a knack for designing seamless service journeys that cater to users, merchants, and riders alike? If so, we have an exciting opportunity for you!
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You&rsquo;ll Do
  </strong>
 </p>
 <ul>
  <li>
   Output service rules for the takeaway industry, including the user side, merchant side and rider side, to ensure a balanced experience on all three sides.
  </li>
  <li>
   Design the whole chain service journey from AI customer service to manual customer service, including service routing, service layering, service risk control and etc..
  </li>
  <li>
   Design takeaway journeys and scenarios in line with Qatar customers' habits, and output applicable service processes, solutions and communication tactics.
  </li>
  <li>
   The design targets frontline customer service in the customer service center, ensuring that the process is clear, concise and easy to operate, and optimizing the process to improve customer service resolution.
  </li>
  <li>
   Analyze service data and customer voices, continuously discover user pain points, and feedback to business improvement to reduce the occurrence of problems.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Keeta?
  </strong>
 </p>
 <ul>
  <li>
   Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
  </li>
  <li>
   Fast-Growing &amp; Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
  </li>
  <li>
   Global Impact: Join a company that&rsquo;s transforming the way people enjoy food, impacting communities around the world.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We&rsquo;re Looking For
  </strong>
 </p>
 <ul>
  <li>
   Understand the takeaway industry and the current market demand, know the service rules of customer, merchant and rider.
  </li>
  <li>
   Experienced in service process design, and have insignt in full service journey customer experience management
  </li>
  <li>
   Have strong data analysis ability, problem insight and communication and collaboration skills, clear thinking, can accurately recognize the problem and propose improvement programs.
  </li>
  <li>
   Have a sense of service, able to think customer-centered.
  </li>
  <li>
   Have rigorous and practical work attitude, strong sense of responsibility, can accept cross-country travel.
  </li>
  <li>
   Possess experience in the Middle Eastern market, with proficiency in Urdu, English/ Arabic.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Ready to make an impact? Apply now &amp; let&rsquo;s shape the future together!
 </p>
 <p>
  <strong>
   Location: Doha, Qatar
  </strong>
 </p>
 <p>
  Interested? Apply now
 </p>
</div>


Customer Service Manager of Business Process Innovation

Commercial Bank

<div>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 The designated role supports digital team with the following activities:
 <br/>
 <br/>
 <ul>
  <li>
   Supports in UAT activities during monthly digital releases.
  </li>
  <li>
   Plans for campaigns to support in customer communication for digital initiatives. Handles the customer queries related to call center in resolving customer complaints.
  </li>
  <li>
   Provides ideas to enhance customer experience on CB Digital banking.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Key Accountabilities
   <br/>
   <br/>
  </strong>
 </strong>
 <strong>
  Listed Below Are The Primary Responsibility Of This Role
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support Retail digital communications &amp; campaign management activities.
  </li>
  <li>
   Support UAT activities during monthly digital releases.
  </li>
  <li>
   Plan out release item translations to support multiple languages (mainly Arabic) in coordination with Marketing in providing labels, messages etc.
  </li>
  <li>
   Manage Digital email Box / respond to customer queries and coordinate with call center in resolving customer complaints.
  </li>
  <li>
   Perform digital training for frontline staff &amp; Call center staffs on releases
  </li>
  <li>
   Support conducting Customer Surveys.
  </li>
  <li>
   Perform marketing research on other banking apps / Services.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications, Experience
  <br/>
  <br/>
 </strong>
 <strong>
  Required Qualifications:
  <br/>
  <br/>
 </strong>
 Preferable a Bachelor's degree.
 <br/>
 <br/>
 <strong>
  Required Experience
  <br/>
  <br/>
 </strong>
 Minimum 3 years relevant experience in Digital Banking.
 <br/>
 <br/>
 Good Communication skillset (Verbal &amp; writing) - Preferably English/Arabic
 <br/>
 <br/>
 Ability to understand and support digital / technical processes.
 <br/>
 <br/>
 V.Good skillset in using Microsoft tools (Excel / Word / PowerPoint).
</div>


Customer Experience Officer

Kasimy Trading and Building Materials

<p>An <b>Assistant Manager</b> supports the Manager by overseeing daily operations, supervising staff, and ensuring smooth business performance while contributing to team development and customer satisfaction. <b>Key ResponsibilitiesSupervision and Leadership:</b> Assistant Managers oversee employees, delegate tasks, monitor performance, and provide coaching to improve team productivity and development. They act as a bridge between frontline staff and senior management, stepping in to lead operations when the Manager is unavailable.<br/><b>Operational Support:</b> They assist in implementing company policies, managing workflows, and ensuring compliance with safety and quality standards. This includes inventory management, merchandising, and maintaining operational efficiency.<br/><b>Customer Service:</b> Handling customer inquiries, resolving complaints, and ensuring a positive client experience are central to the role. Assistant Managers often train staff on customer service best practices and may interact directly with clients.<br/><b>Administrative Duties:</b> Responsibilities include scheduling employees, preparing reports, monitoring budgets, and assisting with financial procedures such as cash handling and bank deposits. They may also support HR functions, including hiring, onboarding, and performance reviews.<br/><b>Sales and Marketing Support:</b> In retail or service industries, Assistant Managers may help with sales initiatives, promotional campaigns, and merchandising to drive business growth.</p><p><b>Required Skills and Qualifications</b></p><ul><li><b>Leadership and Team Management:</b> Ability to motivate, guide, and develop staff effectively.</li><li><b>Communication:</b> Strong verbal and written skills for interacting with employees, customers, and management.</li><li><b>Problem-Solving:</b> Quick decision-making and conflict resolution skills to handle operational challenges.</li><li><b>Organizational Skills:</b> Efficiently manage multiple tasks, schedules, and priorities. <b>1</b></li><li><b>Customer Focus:</b> Commitment to delivering high-quality service and resolving issues satisfactorily.</li><li><b>Technical Skills:</b> Familiarity with inventory systems, point-of-sale software, and data analysis tools may be required, especially in modern retail or corporate environments.</li><li><b>Typical Qualifications:</b></li><li>A high school diploma or equivalent is usually required, with prior experience in supervisory or senior staff roles preferred. Some industries may require additional certifications or training programs.</li></ul><p>Job Type: Full-time</p><p>Pay: QAR4,000.00 - QAR5,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>ASSISTANT MANAGER: 3 years (Required)</li></ul><p>License/Certification:</p><ul><li>QATAR DRIVER'S LICENSE (Required)</li></ul><p>Location:</p><ul><li>Doha (Required)</li></ul><p>Willingness to travel:</p><ul><li>100% (Required)</li></ul>

ASSISTANT MANAGER

Leisure

<p>The Assistant Restaurant Manager supports the Restaurant Manager in overseeing daily operations, ensuring excellent customer service, maintaining quality standards, and driving profitability. The role involves supervising staff, managing inventory, and ensuring smooth front- and back-of-house coordination.</p><p><b>Key Responsibilities</b></p><ul><li>Assist in managing day-to-day restaurant operations</li><li>Supervise and support front-of-house and service staff</li><li>Ensure exceptional guest experience and resolve customer concerns promptly</li><li>Monitor food quality, presentation, and service standards</li><li>Support staff scheduling, training, and performance management</li><li>Oversee inventory control and coordinate with suppliers</li><li>Ensure compliance with health, safety, and hygiene regulations</li><li>Assist in achieving sales targets and controlling operational costs</li><li>Prepare daily/weekly reports as required</li></ul><p><b>Required Skills &amp; Qualifications</b></p><ul><li>Proven experience in a supervisory role within the restaurant or hospitality industry</li><li>Strong leadership and team management skills</li><li>Excellent communication and customer service abilities</li><li>Knowledge of restaurant operations and food safety standards</li><li>Ability to work in a fast-paced environment</li><li>Good problem-solving and decision-making skills</li><li>Proficiency in POS systems and basic MS Office</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Please mention your expected Salary and expected date of joining</li></ul><p>Experience:</p><ul><li>Supervisor or Assistant Manager: 3 years (Required)</li></ul><p>License/Certification:</p><ul><li>Health Certificate (Food Handler) (Required)</li></ul>

Assistant Manager - Restaurant

Explore 2185+ Customer experience manager in Doha this March. Find roles across top companies and apply now to boost your career.