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commercial manager

customer experience manager

Sanofi

<div><p><b>Position Overview</b></p><p>
The Customer Experience Manager is a commercial position responsible for driving growth within the assigned area and delivering on KPIs. This role focuses on understanding customer needs, optimizing customer journeys, and executing tactics that deliver exceptional experiences while following the assigned coverage plan. The position demands excellence in execution to ensure compelling growth, combining strategic vision with meticulous implementation to drive customer satisfaction and business success.</p><p></p><p><b>
Main Responsibilities</b></p><ul><li><p>
Develop and execute commercial strategies to drive compelling growth in the assigned area</p></li><li><p>
Deliver on assigned KPIs with high standards of excellence and accountability</p></li><li><p>
Follow and optimize the assigned coverage plan to maximize market impact and customer reach</p></li><li><p>
Track performance metrics with high exigence, continuously striving for improvement and setting ambitious benchmarks</p></li><li><p>
Develop and execute the Integrated Growth Plan (IGP) with a focus on customer experience excellence</p></li><li><p>
Determine growth potential through data-driven analysis of customer segments and prioritize initiatives accordingly</p></li><li><p>
Define and implement core brand/disease initiatives that resonate with target audiences</p></li><li><p>
Drive excellence in tactics execution, ensuring meticulous attention to detail and consistently high-quality deliverables</p></li><li><p>
Create comprehensive omnichannel campaign journeys that deliver seamless customer experiences</p></li><li><p>
Develop digital content strategies and optimize channel mix to maximize customer engagement</p></li><li><p>
Define and implement modular content and disease solutions tailored to specific customer personas</p></li><li><p>
Manage budget planning and control (Strategic Plan, A&amp;P) to ensure efficient resource allocation</p></li><li><p>
Make data-driven decisions while maintaining customer focus and commercial priorities</p></li><li><p>
Consult on Go-to-Market models that prioritize customer-centricity and drive business growth</p></li><li><p>
Identify opportunities for user journey improvements and process optimization based on customer feedback</p></li><li><p>
Lead cross-functional collaboration to ensure consistent customer experiences across all touchpoints</p></li><li><p>
Build trust and foster open communication with internal stakeholders</p></li><li><p>
Partner with Sales, Medical Affairs, and Marketing teams to ensure integrated commercial approaches</p></li></ul><p></p><p><b>
Required Qualifications and Experience</b></p><ul><li><p>
Bachelor's degree in pharmaceutical science, or related field; MBA preferred</p></li><li><p>
2+ years of experience in customer experience management or commercial roles, preferably in pharmaceutical or healthcare industries</p></li><li><p>
Demonstrated success in developing and implementing customer-centric strategies that drive business growth</p></li><li><p>
Experience in setting high standards and delivering measurable improvements in commercial KPIs</p></li><li><p>
Strong understanding of digital marketing platforms and emerging technologies that enhance customer engagement</p></li><li><p>
Proven ability to collaborate across functions and lead cross-functional teams toward shared commercial goals</p></li><li><p>
Experience in analyzing customer data and translating insights into actionable commercial strategies</p></li><li><p>
Track record of taking thoughtful risks to develop creative solutions that address customer needs and drive growth</p></li></ul><p></p><p><b>
Cross-Functional Collaboration</b></p><p>
Works closely with Medical Affairs, Brand Teams, Sales, Digital, Public Affairs, Marketing, Transformation Office, and Finance to ensure integrated customer experiences that drive business growth while delivering meaningful value to customers and patients.</p><p></p>
null</div>

Customer Experience Manager

Idaratech Platform - منصة إدارتك

<div>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are looking for a
  <strong>
   Customer Experience Specialist
  </strong>
  who is passionate about helping clients succeed and providing exceptional service.
 </p>
 <p>
  You will manage the full customer journey &mdash; from onboarding and training to ongoing support and relationship management &mdash; ensuring each client gains maximum value from our SaaS and ERP systems.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  &bull;	Manage the entire customer journey from activation to ongoing success.
 </p>
 <p>
  &bull;	Set up customer accounts and configure the system based on client needs.
 </p>
 <p>
  &bull;	Conduct product training sessions and ensure smooth onboarding.
 </p>
 <p>
  &bull;	Provide proactive technical and operational support to clients.
 </p>
 <p>
  &bull;	Escalate complex technical issues to the development team and follow up until resolved.
 </p>
 <p>
  &bull;	Analyze customer usage and behavior to identify areas for improvement.
 </p>
 <p>
  &bull;	Conduct regular meetings with clients and share performance reports and insights.
 </p>
 <p>
  &bull;	Collaborate closely with Sales, Product, and Engineering teams to enhance the overall customer experience.
 </p>
 <p>
  &bull;	Monitor contract renewals and ensure continuous client satisfaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <p>
  &bull;	Bachelor&rsquo;s degree in Business Administration, Information Systems, or a related field.
 </p>
 <p>
  &bull;	Minimum of 2 years of experience in Customer Experience, Customer Success, or Account Management within a tech-driven environment.
 </p>
 <p>
  &bull;	Hands-on experience with SaaS and ERP systems.
 </p>
 <p>
  &bull;	Excellent communication and problem-solving skills.
 </p>
 <p>
  &bull;	Strong analytical and client relationship management abilities.
 </p>
 <p>
  &bull;	Fluent in both Arabic and English.
 </p>
 <p>
  &bull;	A proactive and detail-oriented mindset with a genuine passion for customer experience.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
</div>


Customer Experience Specialist

Naffco

<div></div><div><p><i>Experience:</i> 7 - 10 yrs. | Opening: 1
<br>
<i>Education:</i>Bachelor of Technology/Engineering(Automobile, Mechanical)<br>
<i>Nationality:</i> Any Nationality<br>
<i>Industry Type:</i>Automotive / Automobile / Auto Accessories<br>
<i>Functional Area:</i>Installation / Maintenance / Operations / Repair Oct 2,2025<br>
</p><p></p><div><div>
</div></div><div></div><h3 class="jobSectionHeader"><b>Job Description</b></h3>
<p></p><div><p>The Automotive &amp; Aftersales Manager will be responsible for overseeing all aftersales operations including service, maintenance, spare parts, warranty, and customer service. This role ensures high-quality service delivery, maximizes customer satisfaction, improves retention, and drives profitability of the aftersales division while maintaining compliance with company and manufacturer standards.</p><h3 class="jobSectionHeader"><b><br>
Key Responsibilities:</b></h3><ul><li>
Manage service center, spare parts, and warranty operations.</li><li>
Drive customer satisfaction, retention, and service quality.</li><li>
Lead, train, and motivate the aftersales team.</li><li>
Monitor KPIs and achieve revenue &amp; profit targets.</li><li>
Ensure compliance with OEM standards and company policies.</li></ul><h3 class="jobSectionHeader"><b><br>
Requirements:</b></h3><ul><li>
Bachelor&rsquo;s in Mechanical/Automotive Engineering or Business.</li><li>
7&ndash;10 years&rsquo; experience in automotive aftersales management.</li><li>
Strong knowledge of service operations &amp; spare parts.</li><li>
Proven leadership and customer service skills.</li><li>
Experience in managing budgets &amp; P&amp;L.</li></ul><p></p>
</div><p></p><div>Keyword: Automotive Aftersales Manager,Aftermarket Manager,ASD Incharge,Aftersales manager,Automotive Manager,Technical Services Manager,Aftersales,AfterSales Service</div></div><p></p>

Automotive Aftersales Manager

Lumi | لومي

<div>
 <p>
  <strong>
   About the role:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We're searching for a candidate to be the primary point of contact for our customers, providing assistance, resolving issues, and ensuring their satisfaction. Your role is crucial in maintaining positive relationships with the clients and enhancing the overall customer experience.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Manage all activities at the branch related to servicing customers and arranging the vehicles.
  </li>
  <li>
   Oversee the preparation of returned vehicles.
  </li>
  <li>
   Ensures that all customer transactions are executed in line with corporate. guidelines and any customer issues are addressed appropriately and promptly.
  </li>
  <li>
   Assist the Branch Manager, in planning, and implementing staffing schedules based on business demands and transaction levels.
  </li>
  <li>
   Performs other responsibilities and tasks as directed by the Regional Manager to meet department objectives.
  </li>
  <li>
   Coordinate with operation staff and manage to provide support.
  </li>
  <li>
   Provided reports to the management and logged all records.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Diploma or equivalent degree.
  </li>
  <li>
   1-2 years of experience in customer service, car rental field is preferred.
  </li>
  <li>
   Proficient in using Microsoft programs.
  </li>
  <li>
   Excellent interpersonal and verbal communication skills.
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Service Officer

Al Andalus Mall Hotel

<p><b>Overview</b><br/>We are seeking a motivated and dynamic Assistant Sales Manager to join our team. In this role, you will support the Sales Manager in driving sales performance, developing strategies to enhance customer satisfaction, and achieving sales targets. The ideal candidate will possess strong leadership skills and a passion for sales, with the ability to inspire and motivate a team.</p><p><b>Duties</b></p><ul><li>Assist in the development and implementation of sales strategies to meet or exceed targets.</li><li>Support the Sales Manager in training and mentoring sales staff to enhance their performance.</li><li>Monitor sales metrics and prepare reports on sales performance for management review.</li><li>Foster strong relationships with customers to ensure high levels of satisfaction and repeat business.</li><li>Collaborate with marketing teams to develop promotional campaigns that drive sales.</li><li>Participate in recruitment and onboarding of new sales team members.</li><li>Conduct market research to identify new opportunities for growth and improvement.</li></ul><p><b>Qualifications</b></p><ul><li>Proven experience in a sales role, preferably within a retail or customer-facing environment.</li><li>Strong leadership abilities with experience in managing or mentoring a team.</li><li>Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.</li><li>Analytical mindset with the ability to interpret sales data and make informed decisions.</li><li>Proficient in using CRM software and Microsoft Office Suite.</li><li>A proactive approach to problem-solving and the ability to adapt to changing circumstances.</li><li>A passion for delivering exceptional customer service and driving sales success. If you are ready to take your career to the next level as an Assistant Sales Manager, we encourage you to apply today!</li></ul><p>&#1606;&#1608;&#1593; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577;: &#1583;&#1608;&#1575;&#1605; &#1603;&#1575;&#1605;&#1604;</p><p>Language:</p><ul><li>English (preferred)</li></ul>

Assistant Sales Manager

KONE

<div><p><i>Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing.<br>
</i></p><p></p><p><br>
<b><i>It's time to make a move. Join our flow.
</i></b></p><p></p><p>Project Manager is accountable for managing the scope, schedule and budget of the assigned project. Project Manager is accountable for managing the interface with all key stakeholders both internally and externally during the project, especially focusing on continuous, proactive collaboration with the customer. Project Manager will plan, directs and coordinates the project activities to ensure that project objectives are accomplished within the agreed schedule and budget, using approved KONE methodologies and tools. the primary objectives for Project Manager role are customer satisfaction and KONE profitability.
</p><p></p><p><b><i>What will you do?
</i></b></p><p></p><ul><li><p>Accountable for project scope, schedule and budget, delivering the project within the defined contractual requirements and KONE objectives.
</p></li><li><p>Ensure KONE business success and customer satisfaction.
</p></li><li><p>Ensure professional stakeholder management.
</p></li><li><p>Accountable for proactively managing customer communication throughout the project
</p></li><li><p>Ensure integrated project planning and management with customers and KONE full chain teams!
</p></li><li><p>Managing project deliverables in line with project plan.
</p></li><li><p>Ensure continuous full chain project monitoring and control.
</p></li><li><p>Responsible for successful project start-up, project reviews, project reporting and facilitating project governance.
</p></li><li><p>Ensure that project status and progress is effectively communicated to KONE management and to customer.
</p></li><li><p>Responsible for operational and financial project risk identification, mitigation, contingency planning, and potential recovery actions
</p></li><li><p>Accountable for the project&rsquo;s financial planning and forecasting, cash flow management and revenue management (capitalizing on change order opportunities)
</p></li><li><p>Responsible for actively driving Sales-to-Operations handover quality, accountable for handovers to Customer and Maintenance as well as project closing activities.
</p></li><li><p>Maintain master action log and lessons learned document.
</p></li><li><p>Plans and ensures sufficient project resourcing and competences.
</p></li><li><p>Manages and leads the full chain project team.
</p></li><li><p>Creates and maintains safety and security awareness amongst employees and subcontractors in the project. Ensures following of KONE's and Customer&rsquo;s safety and security policies.<br>
</p></li></ul><p></p><p><br>
<b><i>Are you the one?
</i></b></p><p></p><ul><li><p>Bachelor&rsquo;s degree in Engineering.
</p></li><li><p>5+ years of experience in PM role
</p></li><li><p>Experience in Elevator and escalator industry.
</p></li><li><p>Arabic Language is essential.
</p></li><li><p>Excellent English language skills.
</p></li><li><p>Strong communication skills.
</p></li><li><p>Excellent negotiation skills and ability to take initiatives.
</p></li></ul><p></p><p><i>At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
</i></p><p></p><p>Read more on <i>www.kone.com/careers</i></p></div>

Project Manager

Fosroc

<div><div><div><h3 class="jobSectionHeader"><b>Vacancy</b></h3></div><div><div><div><div><b>
Job title</b></div><div> Production Planner</div></div><br>
<div><div><b>
Department</b></div><div> Manufacturing</div></div><br>
<div><div><b>
Close date</b></div><div> 6th Nov 2025</div></div><br>
<div><div><b>
Location</b></div><div> Jeddah</div></div><div></div><div><div><b><br>
</b></div></div><br>
</div></div></div><div></div><div><div><h3 class="jobSectionHeader"><b>
Job description</b></h3></div><div><div><div><div><b>
Job description</b></div><div><li>Optimize resources and the scheduling of resources to meet production demand.
</li><br>
<li>Maintain planning and scheduling horizons to ensure visibility to all production stakeholders i.e., customer service, sales and supply chain functions.</li></div></div><br>
<div><div><b>
Responsibilities</b></div><div><li>Coordinating planning activities with Customer Service representatives, Sales team, and Supply chain to ensure that products are manufactured on given time to meet Customer requirements
</li><br>
<li>Ensure that committed production quantities are delivered on time and in full.
</li><br>
<li>Attend the daily demand meeting to update the CSD and sales on the production plan.
</li><br>
<li>Work with the materials planner to ensure that all raw materials are available for production to avoid production delays or disruption due to non-availability of raw materials.
</li><br>
<li>Ensure timely update of production orders on ERP to minimize variances and enhance supply chain material planning efforts.
</li><br>
<li>Use the sales forecast to prepare a long horizon production plan.
</li><br>
<li>Implement manufacturing strategy for planning of products based on their planning key
</li><br>
<li>(Critical, High, Medium, Low)
</li><br>
<li>Monitor and consider on-hand stocks of finished goods and raw materials while planning.
</li><br>
<li>Liaise with the maintenance planner to include the monthly preventive maintenance in the production schedule.
</li><br>
<li>Monitor the daily productivity and report any issues.
</li><br>
<li>Attend to actions related to slow or non-moving items.
</li><br>
<li>Improve M-OTIF, Monitor OEE and utilization per line &amp; per station, monitor forecast accuracy and its impact on planning.
</li><br>
<li>Improve reworks of non-confirming products.
</li><br>
<li>Monitor and coordinate with supervisors to improve material usage variance (MUV)
</li><br>
<li>Follow-up of work orders from production cells and QC.
</li><br>
<li>Set self as an example to colleagues in punctuality, commitment, respect to work hours, and dedication.
</li><br>
<li>Carry over additional duties as assigned by the Production Manager or Operations Manager.</li></div></div><br>
<div><div><b>
Skills required</b></div><div> Essential:
<br>
Fluent in English
<br>
Excellent communication skills
<br>
Interpersonal and leadership skills
<br>
5 years&rsquo; experience in production planning
<br>
<br>
Desirable:
<br>
Project management background or experience is a plus
<br>
Arabic speaking
<br>
Saudi national
<br>
Experience on production shopfloor in chemical industries.
<br>
Experience in S&amp;OP planning</div></div><br>
<div><div><b>
Educational requirements</b></div><div> BSc degree in industrial engineering, manufacturing</div></div><br>
<div><div><b>
Job role notes</b></div><div> Key Working Relationships:
<br>
Internal:
<br>
Production Planner (Daily)
<br>
Production Manager (Daily)
<br>
Operations Manager (Regular)
<br>
CSD team (Daily)
<br>
Maintenance planner (Regular)
<br>
Material Planner (Daily)
<br>
Operations Staff (Daily)
<br>
Technical Staff (Regular)
<br>
HSE team (Regular)
<br>
<br>
External:
<br>
Visitors (as needed)</div></div></div></div></div></div>

Production Planner

Explore 446+ Customer experience manager in Jeddah this October. Find roles across top companies and apply now to boost your career.