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human resources manager

Energize Business Company شركة إنرجايز بزنس

<div>
 
 
 Position Title:
 
 
 
 HR Manager (Male/Female) &ndash; Saudi National
 
 
 
 
 
 
 Job Summary:
 
 
 
 Lead and manage all Human Resources functions within the company, ensuring full compliance with Saudi labor laws and regulations. The role focuses on enhancing organizational performance and building a professional work environment that supports the growth and expansion of the company&rsquo;s business
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Develop and implement the HR strategy in alignment with the company&rsquo;s objectives
 </li>
 <li>
 Manage recruitment, talent acquisition, and Saudization programs
 </li>
 <li>
 Develop, review, and update internal HR policies and procedures
 </li>
 <li>
 Oversee employee affairs, including contracts, attendance, leaves, and personnel files
 </li>
 <li>
 Supervise payroll and employee benefits in coordination with the Finance Department
 </li>
 <li>
 Ensure compliance with the Ministry of Human Resources regulations, GOSI, and related government platforms
 </li>
 <li>
 Design and implement performance appraisal systems and monitor KPIs
 </li>
 <li>
 Identify training needs and support employee development initiatives
 </li>
 <li>
 Promote a positive work environment and strong organizational culture while professionally handling employee relations
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 Saudi national (Male/Female)
 </li>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field
 </li>
 <li>
 Minimum of 5 years of HR experience within companies in Saudi Arabia
 </li>
 <li>
 Strong knowledge of Saudi labor laws and regulations
 </li>
 <li>
 Proven experience working with all relevant government platforms
 </li>
 <li>
 Excellent leadership, organizational, and communication skills
 </li>
 <li>
 Ability to work under pressure and make sound decisions
 </li>
 <li>
 Strong leadership personality combining firmness with flexibility
 </li>
 </ul>
 
 
 
 
 
 Work Location:
 
 
 
 Kingdom of Saudi Arabia &ndash; Jeddah.
 
 
 
 
 
 
 How to Apply:
 
 
 
 Interested candidates are invited to submit their CV via LinkedIn.
 
</div>

Human Resources Manager

Al Jameel International Co. Ltd

<div>
 
 GENERAL JOB DESCRIPTION:
 
 
 Manage HR operational and business partnering functions to ensure compliant service delivery, effective workforce support, and alignment between HR operations, business needs, and organizational objectives.
 
 
 
 
 
 DUTIES &amp; RESPONSIBILITIES:
 
 
 1- Manage daily HR operations functions across employee relations, personnel affairs, payroll, government relations, and employee services to ensure consistent and compliant service delivery.
 
 
 2- Ensure the consistent implementation of approved HR policies, procedures, and internal controls across all HR operational and BP functions.
 
 
 3- Manage service quality and adherence to Service Level Agreements (SLAs) to ensure timely, accurate, and reliable HR services.
 
 
 4- Ensure on-time payroll operations, data accuracy, and cross-functional coordination to ensure correct and timely salary processing.
 
 
 5- Ensure effective management of government relations transactions and compliance with Saudi labor law and government platform requirements.
 
 
 6- Manage employee relations case handling, investigations, and issue resolution to ensure fairness, transparency, and policy compliance.
 
 
 7- Ensure accurate management of HR systems, employee records, contracts, and personnel files in line with data governance requirements.
 
 
 8- Follow up regular ministry of labor updated laws, plan required actions &amp; modifications, manage the business risks &amp; cost &amp; ensure compliance
 
 
 9- Manage, guide, and develop HR Operations Supervisors and HR Business Partners to ensure accountability, capability building, and consistent performance.
 
 
 10- Support management decision-making by managing operational reports, workforce insights, and HR performance analysis aligned with business objectives.
 
 
 11- Manage HR operational KPIs and performance metrics to identify risks, gaps, and improvement opportunities.
 
 
 
 
 
 EDUCATION &amp; TRAINING:
 
 
 &bull; Bachelor&rsquo;s degree in Human Resources, Business Administration, Public Administration, or a related field.
 
 
 &bull; Professional HR certification such as SHRM-CP / SHRM-SCP, CIPD, or equivalent (Preferred).
 
</div>

Human Resources Operations Manager

Nestlé USA

<div>HR Coordinator<div><div><div>
POSITION SNAPSHOT
Location: Jeddah, Kingdom of Saudi Arabia 
Company: Nestl&eacute; Saudi Manufacturing 
Full-Time Contract
POSITION SUMMARY
Joining Nestl&eacute; means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. A Nestle career empowers you to make an impact locally and globally, as you are provided with the opportunity to make a mark and stand out, if you seek it. With Nestle, you are enabled and encouraged to grow not only as professionals, but also as people. 
A DAY IN THE LIFE &hellip;<ul><li>
Assisting the GM:</li><li>
Responsible for GM Office: assets, supplies, files &amp; documents, mail, faxes, incoming external calls, subscription newsletters, newspapers, and magazines.</li><li>
Booking &amp; reservation which are related to the GM (internal &amp; external business visits, trainings, meetings)</li><li>
May attend meetings under direction of GM to assist with the administrative detail &quot;Minutes&quot; if required.</li><li>
Handling &amp; wrapping yearly gifts, sending &amp; receiving all correspondences related to the same, for VIP stakeholders along with sending greeting cards (in alignment with MENA CEO's office)</li><li>
Typing official docs &amp; letters in English (whenever required)</li><li>
Consolidate monthly commercial reports, key highlights, proud moments, and follow-up with internal stakeholders to submit to HO.</li><li>
Liaison between GBM and Official institutions whenever required.</li><li>
Handling all incoming &amp; outgoing PR gifts &amp; cards, sending &amp; receiving all correspondences related to the same, for VIP Customers, Suppliers &amp; Official Bodies.</li><li>
Consolidate all slides for Info session quarterly.</li><li>
Support in planning the CEO visit, coordinates all preparations to ensure smooth and wellplanned market visit is executed.</li><li>
Book and block the GBM's calendar for monthly report submissions to MENA.</li><li>
Monthly reminder for stakeholders on MOR key action points achievement.</li><li>
Keep in file all the documents signed by the GM (BDA, Service agreement, ministry letters. Etc.)</li><li>
Scan BDA &amp; upload in sales team room; (notify Sales Support any new uploads)</li><li>
Travel Coordination:</li><li>
Guardian of the T&amp;E Policy (in Concur): ensure adherence, implementation &amp; use or proper docs &amp; communication.</li><li>
Arranging hotel room bookings for all internal &amp; external NBT visitors.</li><li>
Arranging hotel venue bookings for meetings, trainings &amp; conferences.</li><li>
Supports in reservations of air tickets and hotel rooms for travelling NBT employees for business visits or trainings (whenever required)</li><li>
Coordinate VIP visitors' agendas: hotel reservations, transportation, dining, documentations, etc.</li></ul> 
What will make you successful&hellip;<ul><li>
University Degree with 2-3 years&rsquo; experience in administrative work or support services.</li></ul></div></div></div></div>

HR Coordinator

Marriott International

<div>Additional Information 
Job Number26027969 
Job CategorySales &amp; Marketing 
LocationDelta by Marriott Jeddah Al Salam, One Marriott Drive, Jeddah, Saudi Arabia, Saudi Arabia 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Functions as the leader of the property&rsquo;s sales department for properties with bookings over 300 peak rooms and significant local catering revenue. Manages the property's reactive and proactive sales efforts. Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues. Implements the brand&rsquo;s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel&rsquo;s&rsquo; sales objectives. Evaluates the property&rsquo;s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property. Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. Interfaces with regional marketing communications for regional and national promotions pull through. Develops and implements property&ndash;wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand&rsquo;s target customer profile and property associates and provides a return on investment to the owner and Marriott International. 
CANDIDATE PROFILE 
Education and Experience 
Required:
<ul><li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.</li></ul>
OR
<ul><li>4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.</li></ul> 
Preferred:
<ul><li>4 year college degree.</li></ul>
<ul><li>Demonstrated skills in supervising a team.</li></ul>
<ul><li>Lodging sales experience.</li></ul>
<ul><li>Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.</li></ul> 
CORE WORK ACTIVITIES 
Managing Sales Activities
<ul><li>Manages the development of a strategic account plan for the demand generators in the market.</li></ul>
<ul><li>Manages the property's reactive and proactive sales efforts.</li></ul>
<ul><li>Determines and develops marketing communication activities, in conjunction with Regional Marketing Communications.</li></ul>
<ul><li>Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.</li></ul>
<ul><li>Reviews the Strategic Alignment Review (STAR) report, competitive shopping reports and uses other resources to maintain an awareness of the hotel&rsquo;s market position.</li></ul>
<ul><li>Researches competitor&rsquo;s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share.</li></ul>
<ul><li>Attends sales strategy meetings to provide input on weekly and overall sales strategy.</li></ul>
<ul><li>Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share.</li></ul>
<ul><li>Evaluates and supports participation and account deployment with Area Sales and Group Sales within the Sales Office.</li></ul>
<ul><li>Serves as the sales contact for the General Manager, property leadership team, Group Sales and Area Sales leaders.</li></ul>
<ul><li>Serves as the sales contact for customers; serves as the customer advocate.</li></ul>
<ul><li>Serves as hotel authority on sales processes and sales contracts.</li></ul>
<ul><li>Serves as the property sales liaison with Area Sales, Group Sales, Revenue Management, Event Management, Regional Marketing Communications and other hotel departments as appropriate.</li></ul>
<ul><li>Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business.</li></ul>
<ul><li>Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy.</li></ul>
<ul><li>Supports the General Manager by coordinating crisis communications.</li></ul>
<ul><li>Executes and supports Marriott&rsquo;s Customer Service Standards and hotel&rsquo;s Brand Standards.</li></ul>
<ul><li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li></ul>
<ul><li>Participates in and practices daily service basics of the brand (e.g., , Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting).</li></ul>
<ul><li>Implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.</li></ul>
<ul><li>Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.</li></ul>
<ul><li>Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.</li></ul>
<ul><li>Implements the brand&rsquo;s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel&rsquo;s&rsquo; sales objectives.</li></ul>
<ul><li>Interfaces with regional marketing communications for regional and national promotions pull through.</li></ul>
<ul><li>Performs other duties, as assigned, to meet business needs.</li></ul> 
Building Successful Relationships
<ul><li>Develops strong partnerships with local organizations to further increase brand/product awareness.</li></ul>
<ul><li>Develops and manages internal key stakeholder relationships.</li></ul>
<ul><li>Develops strong community and public relations by maintaining property participation in local, regional and national tradeshows and client events.</li></ul>
<ul><li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.</li></ul>
<ul><li>Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.</li></ul>
<ul><li>Gains understanding of the hotel&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.</li></ul> 
Leadership
<ul><li>Functions as the leader of the property&rsquo;s sales department for properties with bookings over 300 peak rooms and significant local catering revenue.</li></ul>
<ul><li>Develops sales goals and strategies and verifies alignment with the brand business strategy.</li></ul>
<ul><li>Executes the sales strategy in order to meet individual booking goals for both self and staff.</li></ul>
<ul><li>Coaches leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property's financial performance.</li></ul>
<ul><li>Verifies Sales team understands and is leveraging Marriott International (MI) demand engines to full potential.</li></ul>
<ul><li>Works with Human Resources, Engineering and Loss Prevention to monitor compliance with local, state and federal regulations and/or union requirements.</li></ul>
<ul><li>Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market.</li></ul>
<ul><li>Creates effective structures, processes, jobs and performance management systems are in place.</li></ul>
<ul><li>Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), aligns performance and rewards, addresses performance issues and holds staff accountable for successful results.</li></ul>
<ul><li>Forecasts talent needs and manages talent acquisition strategy with Human Resources (HR) to minimize lost time due to turnover.</li></ul>
<ul><li>Maintains an active list of the competition&rsquo;s best sales people and executes a recruitment and acquisition plan with HR.</li></ul>
<ul><li>Supports tools and training resources to educate sales associates on winning catering solutions.</li></ul>
<ul><li>Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales &amp; marketing talent; works with HR to anticipate future talent needs based on business growth plans.</li></ul>
<ul><li>Identifies, trains and mentors group sales associates; utilizes all available on the job training tools for associates.</li></ul>
<ul><li>Transfers functional knowledge and develops group sales skills of other discipline managers.</li></ul>
<ul><li>Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues.</li></ul>
<ul><li>Evaluates the property&rsquo;s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property.</li></ul>
<ul><li>Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don&rsquo;t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what&rsquo;s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Director of Sales & Marketing

Bel Group

<div>The Bel Group is a major player in the food industry through portions of dairy, fruit and plant-based products, and one of the world leaders in branded cheeses. Its portfolio of differentiated and internationally recognized brands includes The Laughing Cow&reg;, Kiri&reg;, Babybel&reg;, Boursin&reg; Nurishh&reg;, Pom'Potes&reg; and GoGo squeeZ&reg;, as well as some 30 local brands. Together, these brands helped the Group generate sales of &euro;3.6 billion in 2022.
Do you want to join a company with strong brands that puts consumers and responsibility at the heart of the decision-making process? Then Bel is made for you!
Are you bold, pragmatic, and determined? Do you want to contribute to the transformation of an international agri-food company? Them come join us and measure the impact of your talent and energy in realizing an ambitious and sustainable company project!
#IWorkForAllForGood 


Bel Saudi Arabia is seeking a highly organized and efficient Admin &amp; HR Support Manager to join our team. This individual will be responsible for overseeing the daily operations of the office, providing administrative support to our team in Jeddah office, and ensuring a productive and well-organized work environment. The ideal candidate will have strong interpersonal skills, excellent communication abilities, and a proactive approach to problem-solving. Additionally, this role will place a significant emphasis on HR activities, including payroll management, employee engagement, and recruitment.

Key Responsibilities:

Office Management:
<ul>
<li>Oversee the day-to-day operations of the office to ensure a smooth and efficient work environment.</li>
<li>Manage office supplies inventory and place orders as necessary.</li>
<li>Coordinate maintenance and repair of office equipment and facilities.</li>
<li>Implement and maintain office policies and procedures to ensure compliance with company standards.</li>
</ul>
Administrative Support:
<ul>
<li>Provide comprehensive administrative support to the team in Saudi, including managing their travel arrangements/ accommodation.</li>
<li>Prepare and edit correspondence, reports, and presentations.</li>
<li>Handle confidential information with discretion and professionalism.</li>
</ul>
Financial Administration:
<ul>
<li>Assist in budget preparation and expense tracking.</li>
<li>Process invoices, manage petty cash, and handle other financial administrative tasks as required.</li>
</ul>
Vendor and Partner Management:
<ul>
<li>Manage relationships with office vendors and service providers.</li>
<li>Negotiate contracts and agreements to secure favorable terms and conditions.</li>
</ul>
HR Support:

Employee Engagement:
<ul>
<li>Develop and implement group initiatives to enhance employee engagement and satisfaction.</li>
<li>Organize team-building activities and events to foster a positive work environment.</li>
</ul>
Recruitment:
<ul>
<li>Support HRM with the recruitment process, candidate screening, and interview coordination.</li>
<li>Ensure a smooth onboarding process for new employees, including orientation and training.</li>
</ul>
Team Coordination:
<ul>
<li>Act as a liaison between the HR and various functions, ensuring effective communication and collaboration.</li>
<li>Support HR functions, including onboarding new employees, maintaining employee records, and coordinating training sessions.</li>
<li>Assist in organizing company events, meetings, and conferences.</li>
</ul>
Project Management:
<ul>
<li>Oversee special projects and initiatives as assigned by the KSA Sales Manager &amp; HR Manager.</li>
<li>Ensure timely and successful completion of projects, coordinating with cross-functional teams as needed.</li></ul> 


Compliance and Reporting:
<ul>
<li>Ensure compliance with company policies, procedures, and legal regulations.</li>
<li>Prepare and submit required reports to management and regulatory bodies.</li>
<li>Stay updated on changes in labor laws and regulations to ensure company compliance.</li>
</ul>
Qualifications &amp; Experience:
<ul>
<li>Bachelor&rsquo;s degree in business administration, Management, Human Resources, or a related field.</li>
<li>Minimum of 3 years of experience in HR or administrative roles, preferably within a multinational company.</li>
<li>Saudi National is a must.</li>
<li>Fluent in English and Arabic both (spoken &amp; written)</li>
<li>Strong organizational and multitasking skills.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).</li>
<li>Ability to handle confidential information with integrity and professionalism.</li>
<li>Strong problem-solving skills and a proactive approach to work.</li>
</ul>
Why Join Us?
At BEL, we believe in fostering a dynamic and inclusive work environment where innovation and collaboration thrive. Join us and be part of a team that values your contributions and supports your professional growth.
Click &quot;Apply&quot; now to take your career to the next level!</div>

HR Support & Office Manager

<div>Additional Information 
Job Number26028006 
Job CategoryRooms &amp; Guest Services Operations 
LocationMarriott Executive Apartments Jeddah Al Salam, King Abdul Aziz Road, Jeddah, Saudi Arabia, Saudi Arabia 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Maintaining Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</li></ul> 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serving as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Managing Projects and Policies
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul> 
Supporting Human Resource Activities
<ul><li>Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.</li></ul>
<ul><li>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</li></ul>
<ul><li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Runs Front Desk shifts whenever necessary.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The world is a big place and Marriott Executive Apartments offers temporary housing that feels like home in the biggest and best cities for business travel across Europe, Asia, Latin America, Africa and the Middle East. Join the Marriott Executive Apartments team and help our guests adapt to a new locale and feel comfortable and cared for while living away from home. In joining Marriott Executive Apartments, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Front Office Manager - Marriott Executive Apartments Jeddah Al Salam (Saudi Only)

<div>Additional Information 
Job Number26027985 
Job CategoryRooms &amp; Guest Services Operations 
LocationDelta by Marriott Jeddah Al Salam, One Marriott Drive, Jeddah, Saudi Arabia, Saudi Arabia 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Maintaining Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</li></ul> 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serving as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Managing Projects and Policies
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul> 
Supporting Human Resource Activities
<ul><li>Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.</li></ul>
<ul><li>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</li></ul>
<ul><li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Runs Front Desk shifts whenever necessary.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don&rsquo;t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what&rsquo;s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Front Office Manager - Delta Hotels by Marriott Jeddah Al Salam (Saudi Only)

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