customer support representative Jobs in Karachi

customer support representative

customer service representative Jobs in Karachi

customer service representative

customer success executive Jobs in Karachi

customer success executive

marketing manager

crm coordinator

customer experience manager

NielsenIQ

<div><div><div>The role is responsible for the ongoing support and development of Tier 1 and Tier 2 customers through implementing the Customer Success strategy which will encompass the following:<ul><li>
Customer Experience: Ensure high customer satisfaction by understanding and addressing customers&rsquo; needs and goals, becoming their trusted advisor by building and maintaining strong relationships. Conduct regular check-ins and business reviews to ensure customers are achieving their desired outcomes.</li><li>
Performance Metrics: Achieve essential KPIs such as customer satisfaction scores, retention rates, and product usage metrics to gauge the effectiveness of customer success initiatives.</li><li>
Process Improvement: Identify and implement improvements to enhance efficiency and customer satisfaction with both your customers and your manager.</li><li>
Training and Development: Provide support and training to team members, as well as customers to ensure a mutually beneficial relationship.</li><li>
Cross-Department Collaboration: Work closely with other departments, such as Commercial, Sales Enablement, and PTO, to ensure a seamless customer experience. Schedule product deliveries according to workflow capacity, handle operational queries, and support the operations team to maintain high service levels.</li><li>
Product Knowledge: Develop a comprehensive understanding of core services and additional software offerings. Track customer usage against allowances and address any queries related to systems</li><li>
Technology Utilization: Adoption of existing systems and processes to streamline operations and improve service delivery.</li><li>
Reporting and Analysis: Prepare and present detailed reports for your customers on adoption and usage of services. Use performance data to drive continuous improvement initiatives with our customers.</li><li>
Customer Feedback: Obtain customer feedback to drive a continuous improvement to NPS.</li><li>
Customer Advocacy: Act as an advocate for the customer within the company, ensuring their needs and feedback are considered in product development and service improvements.</li></ul>
Other<ul><li>
You may be asked to undertake additional duties to those above, either temporarily or permanently, which the Company reasonably believes you can carry out or for which you will be trained.</li><li>
Relevant professional, ethical and health and safety standards apply to this role.</li><li>
May require out-of-hours working, reasonable travel to customers and other NIQ offices (both domestic and international).</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Qualifications</h2></div><div><ul><li>
Some experience in customer facing roles.</li><li>
You have a customer driven attitude and strong experience in working in B2B customer-facing role(s), preferably including relationship management.</li><li>
Ability to deliver quickly in a fast-paced environment and independently overcome challenges.</li><li>
A positive and collaborative attitude and proven experience in working cross-functionally with internal teams to drive customer success and achieve business goals.</li><li>
Strong problem-solving abilities and the capacity to meet deadlines consistently</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Additional Information</h2></div><div></div><div>
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
Want to keep up with our latest updates? 


Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div></div></div>

Customer Success Executive

<div>
 
 Job Description
 
 
 
 
 The role is responsible for the ongoing support and development of Tier 1 and Tier 2 customers through implementing the Customer Success strategy which will encompass the following:
 
 
 
 <ul>
 <li>
 
 Customer Experience:
 
 Ensure high customer satisfaction by understanding and addressing customers&rsquo; needs and goals, becoming their trusted advisor by building and maintaining strong relationships. Conduct regular check-ins and business reviews to ensure customers are achieving their desired outcomes
 </li>
 <li>
 
 Performance Metrics:
 
 Achieve essential KPIs such as customer satisfaction scores, retention rates, and product usage metrics to gauge the effectiveness of customer success initiatives
 </li>
 <li>
 
 Process Improvement:
 
 Identify and implement improvements to enhance efficiency and customer satisfaction with both your customers and your manager
 </li>
 <li>
 
 Training and Development:
 
 Provide support and training to team members, as well as customers to ensure a mutually beneficial relationship
 </li>
 <li>
 
 Cross-Department Collaboration:
 
 Work closely with other departments, such as Commercial, Sales Enablement, and PTO, to ensure a seamless customer experience. Schedule product deliveries according to workflow capacity, handle operational queries, and support the operations team to maintain high service levels
 </li>
 <li>
 
 Product Knowledge:
 
 Develop a comprehensive understanding of core services and additional software offerings. Track customer usage against allowances and address any queries related to systems
 </li>
 <li>
 
 Technology Utilization:
 
 Adoption of existing systems and processes to streamline operations and improve service delivery
 </li>
 <li>
 
 Reporting and Analysis:
 
 Prepare and present detailed reports for your customers on adoption and usage of services. Use performance data to drive continuous improvement initiatives with our customers
 </li>
 <li>
 
 Customer Feedback:
 
 Obtain customer feedback to drive a continuous improvement to NPS
 </li>
 <li>
 
 Customer Advocacy:
 
 Act as an advocate for the customer within the company, ensuring their needs and feedback are considered in product development and service improvements
 </li>
 </ul>
 
 
 Other
 
 
 
 
 <ul>
 <li>
 You may be asked to undertake additional duties to those above, either temporarily or permanently, which the Company reasonably believes you can carry out or for which you will be trained
 </li>
 <li>
 Relevant professional, ethical and health and safety standards apply to this role
 </li>
 <li>
 May require out-of-hours working, reasonable travel to customers and other NIQ offices (both domestic and international)
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Some experience in customer facing roles
 </li>
 <li>
 You have a customer driven attitude and strong experience in working in B2B customer-facing role(s), preferably including relationship management
 </li>
 <li>
 Ability to deliver quickly in a fast-paced environment and independently overcome challenges
 </li>
 <li>
 A positive and collaborative attitude and proven experience in working cross-functionally with internal teams to drive customer success and achieve business goals
 </li>
 <li>
 Strong problem-solving abilities and the capacity to meet deadlines consistently
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 
 Our Benefits
 
 
 
 
 <ul>
 <li>
 Flexible working environment
 </li>
 <li>
 Volunteer time off
 </li>
 <li>
 LinkedIn Learning
 </li>
 <li>
 Employee-Assistance-Program (EAP)
 </li>
 </ul>
 
 
 
 About NIQ
 
 
 
 
 
 NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
 
 
 
 
 For more information, visit NIQ.com
 
 
 
 
 Want to keep up with our latest updates?
 
 
 
 
 Follow us on: LinkedIn | Instagram | Twitter | Facebook
 
 
 
 
 
 
 Our commitment to Diversity, Equity, and Inclusion
 
 
 
 
 
 At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
 
 
 
</div>

<div>
 
 NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
 
 
 
 
 For more information, visit NIQ.com
 
 
 
 
 Want to keep up with our latest updates?
 
 
 
 
 Follow us on: LinkedIn | Instagram | Twitter | Facebook
 
 
 
 
 
 
 Job Description
 
 
 
 
 The role is responsible for the ongoing support and development of Tier 2 customers through implementing the Customer Success strategy which will encompass the following:
 
 
 
 <ul>
 <li>
 
 Customer Experience:
 
 Ensure high customer satisfaction by understanding and addressing customers&rsquo; needs and goals, becoming their trusted advisor by building and maintaining strong relationships. Conduct regular check-ins and business reviews to ensure customers are achieving their desired outcomes
 </li>
 <li>
 
 Performance Metrics:
 
 Achieve essential KPIs such as customer satisfaction scores, retention rates, and product usage metrics to gauge the effectiveness of customer success initiatives
 </li>
 <li>
 
 Process Improvement:
 
 Identify and implement improvements to enhance efficiency and customer satisfaction with both your customers and your manager
 </li>
 <li>
 
 Training and Development:
 
 Provide support and training to team members, as well as customers to ensure a mutually beneficial relationship
 </li>
 <li>
 
 Cross-Department Collaboration:
 
 Work closely with other departments, such as Commercial, Sales Enablement, and PTO, to ensure a seamless customer experience. Schedule product deliveries according to workflow capacity, handle operational queries, and support the operations team to maintain high service levels
 </li>
 <li>
 
 Product Knowledge:
 
 Develop a comprehensive understanding of core services and additional software offerings. Track customer usage against allowances and address any queries related to systems
 </li>
 <li>
 
 Technology Utilization:
 
 Adoption of existing systems and processes to streamline operations and improve service delivery
 </li>
 <li>
 
 Reporting and Analysis:
 
 Prepare and present detailed reports for your customers on adoption and usage of services. Use performance data to drive continuous improvement initiatives with our customers
 </li>
 <li>
 
 Customer Feedback:
 
 Obtain customer feedback to drive a continuous improvement to NPS
 </li>
 <li>
 
 Customer Advocacy:
 
 Act as an advocate for the customer within the company, ensuring their needs and feedback are considered in product development and service improvements
 </li>
 </ul>
 
 
 Other
 
 
 
 
 <ul>
 <li>
 You may be asked to undertake additional duties to those above, either temporarily or permanently, which the Company reasonably believes you can carry out or for which you will be trained
 </li>
 <li>
 Relevant professional, ethical and health and safety standards apply to this role
 </li>
 <li>
 May require out-of-hours working, reasonable travel to customers and other NIQ offices (both domestic and international)
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Some experience in customer facing roles
 </li>
 <li>
 You have a customer driven attitude and strong experience in working in B2B customer-facing role(s), preferably including relationship management
 </li>
 <li>
 Ability to deliver quickly in a fast-paced environment and independently overcome challenges
 </li>
 <li>
 A positive and collaborative attitude and proven experience in working cross-functionally with internal teams to drive customer success and achieve business goals
 </li>
 <li>
 Strong problem-solving abilities and the capacity to meet deadlines consistently
 </li>
 <li>
 6months - 1 year of relevant experience
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 
 Our Benefits
 
 
 
 
 <ul>
 <li>
 Flexible working environment
 </li>
 <li>
 Volunteer time off
 </li>
 <li>
 LinkedIn Learning
 </li>
 <li>
 Employee-Assistance-Program (EAP)
 </li>
 </ul>
 
 
 
 About NIQ
 
 
 
 
 
 NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
 
 
 
 
 For more information, visit NIQ.com
 
 
 
 
 Want to keep up with our latest updates?
 
 
 
 
 Follow us on: LinkedIn | Instagram | Twitter | Facebook
 
 
 
 
 
 
 Our commitment to Diversity, Equity, and Inclusion
 
 
 
 
 
 At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
 
 
 
</div>

Customer Service Executive

Dawlance

<div>
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 
 CX Impact &amp; Measurement
 
 
 <ul>
 <li>
 Develop tools and dashboards to track the financial and operational impact of CX initiatives.
 </li>
 <li>
 Analyze data to measure ROI and integrate CX metrics into business KPIs.
 </li>
 </ul>
 
 
 CX Community &amp; Engagement
 
 
 <ul>
 <li>
 Build and manage CX Consumer and Design &amp; Innovation communities for feedback, trials, and collaboration.
 </li>
 <li>
 Plan sessions like Design Jams and Customer Lab Days to drive empathy and creative problem-solving.
 </li>
 <li>
 Track engagement and publish insights, including quarterly &ldquo;Voice of the Customer&rdquo; stories.
 </li>
 </ul>
 
 
 Knowledge, Capability &amp; Culture
 
 
 <ul>
 <li>
 Maintain CX research assets and frameworks; develop playbooks, toolkits, and training modules.
 </li>
 <li>
 Introduce new human-centered design methods and share learnings via CX Huddles or Knowledge Capsules.
 </li>
 </ul>
 
 
 Project Management &amp; Reporting
 
 
 <ul>
 <li>
 Lead projects, ensuring objectives, timelines, and quality standards are met.
 </li>
 <li>
 Coordinate with teams and partners; provide updates and executive reports.
 </li>
 <li>
 Document outcomes and insights for long-term knowledge retention.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications &amp; Skills:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Design, Psychology, Business, or a related field.
 </li>
 <li>
 1&ndash;2 years of experience in design thinking, customer experience, or design research.
 </li>
 <li>
 Strong analytical skills and experience with data visualization and dashboards.
 </li>
 <li>
 Familiarity with design principles, journey mapping, ethnographic research, and behavioral insights.
 </li>
 <li>
 Excellent project management, collaboration, and communication skills.
 </li>
 </ul>
</div>

Associate Human-Centered Design & Research

Mars BPO

Job Description: We are seeking enthusiastic Customer Outreach Executives to join our on-site BPO team. In this role, you will be responsible for reaching out to potential customers, introducing our services, and identifying qualified leads for the sales team. Ideal candidates are confident, persuasive, and goal-oriented.Key Responsibilities:<ul><li>Conduct outbound calls to potential customers</li><li>Explain company services in a clear and professional manner</li><li>Build interest and maintain customer engagement</li><li>Screen and qualify leads before passing them to closers</li><li>Ensure accurate documentation of customer interactions</li><li>Follow company scripts, guidelines, and compliance standards</li><li>Achieve daily, weekly, and monthly performance targets</li></ul>Job Requirements:<ul><li>Strong spoken English and confident communication</li><li>Energetic, persuasive, and target-driven</li><li>Ability to handle rejection and stay motivated</li><li>Basic computer skills</li><li>Willingness to work night shifts</li><li>Fresh candidates are encouraged to apply</li><li>Previous call center or BPO experience is a plus</li></ul>What We Offer:<ul><li>Competitive salary with performance incentives</li><li>Supportive and professional work environment</li><li>Training and skill development</li><li>Career growth and promotion opportunities</li><li>Stable on-site position</li></ul>How to Apply: Interested candidates can apply on Indeed with their updated CV.Office Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, KarachiWhatsApp Contact: 0319-5002892Job Types: Full-time, FresherPay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Outreach Executive

H&S Apparel

Job Title: Branch ManagerDepartment: RetailJob Summary: H&amp;S Apparel is one of the fastest-growing men&rsquo;s fashion brands in Karachi. We focus on quality, great prices, and excellent customer service. With multiple stores across the city, we are looking for an experienced Branch Manager to oversee daily store operations, drive sales performance, manage staff, and ensure excellent customer experience while maintaining brand standards and operational discipline.Key Responsibilities:<ul><li>Manage end-to-end store operations including sales floor, cash counters, stockroom, and store presentation</li><li>Ensure achievement of sales targets through team motivation, upselling, and customer engagement</li><li>Supervise, train, and discipline store staff; manage attendance, grooming, and performance</li><li>Oversee inventory control, stock accuracy, replenishment, and shrinkage prevention</li><li>Ensure proper cash handling, POS accuracy, and daily financial closures</li><li>Maintain visual merchandising standards, mannequins, signage, and store ambience</li><li>Handle customer complaints, exchanges, and high-value customers professionally</li><li>Ensure compliance with company SOPs, safety, security, and anti-theft policies</li><li>Coordinate with Area Manager, Warehouse, HR, Accounts, and Admin for smooth operations</li><li>Prepare daily, weekly, and monthly operational and sales reports</li></ul>Requirements:<ul><li>Minimum 3 years of experience as a Branch / Store Manager in retail garments.</li><li>Strong leadership, sales, and people-management skills</li><li>Good understanding of inventory, cash controls, and store KPIs</li><li>Ability to handle pressure, multitask, and lead by example</li><li>Strong communication and customer-handling skills</li></ul>Timings: Retail shifts Salary: Market competitive (based on experience)Job Type: Full-timeExperience:<ul><li>Retail garments: 3 years (Required)</li></ul>Work Location: In person

Branch Manager

Dream World Resort  & Golf Course

Join our dynamic team! We are looking for passionate and experienced individuals to fill the following positions:<ul><li>Restaurant Manager</li><li>Assistant Restaurant Manager</li></ul>Key Responsibilities:Restaurant Manager:<ul><li>Oversee daily restaurant operations</li><li>Lead and motivate the team to achieve service excellence</li><li>Manage budgets, inventory, and staff scheduling</li><li>Ensure high standards of hygiene, food quality, and customer satisfaction</li></ul>Assistant Restaurant Manager:<ul><li>Support the Restaurant Manager in daily operations</li><li>Supervise staff and assist in training new team members</li><li>Handle customer inquiries and resolve issues professionally</li><li>Assist with inventory, ordering, and quality control</li></ul>What We&rsquo;re Looking For:<ul><li>Proven experience in a restaurant management role</li><li>Strong leadership and communication skills</li><li>Passion for hospitality and delivering exceptional service</li><li>Ability to work flexible hours, including weekends</li></ul>Why Join Us?<ul><li>Friendly and supportive team environment</li><li>Opportunities for growth and career development</li></ul>Location: Gulshan-e-Maymar, Super Highway, KarachiJob Type: Full-timeWork Location: In person

Restaurant Manager

Explore 2932+ Customer experience manager in Karachi this January. Find roles across top companies and apply now to boost your career.

2932 customer experience manager jobs IN Karachi

Customer Success Executive

Customer Success Executive

Customer Service Executive

Associate Human-Centered Design & Research

Customer Outreach Executive

Branch Manager

Restaurant Manager