marketing executive

customer service representative Jobs in Karachi

customer service representative

key account manager

associate customer advocate Jobs in Karachi

associate customer advocate

customer sales representative Jobs in Karachi

customer sales representative

customer experience manager

THESKINFIT

Job Title: Website Performance &amp; Customer Journey ManagerAbout the RoleWe are seeking a Website Performance &amp; Customer Journey Manager who will take full ownership of the customer experience from the first website session to the thank-you page. This role is ideal for a data-driven marketer who can combine website optimization, buyer journey improvements, campaign planning, and sales strategies to maximize conversions and reduce bounce rates.The right candidate will not just manage campaigns but also design growth strategies through pricing analysis, discount planning, and user experience optimization to ensure every session contributes to meaningful sales growth.Key Responsibilities&middot; Collaborate with developers to improve site speed, responsiveness, and technical performance.&middot; Optimize website UX/UI flows to reduce bounce rates and cart abandonment.&middot; Scale website performance during high-demand sales and seasonal campaigns.&middot; Own the end-to-end buyer journey, from first visit through checkout to the thank-you page.&middot; Work with the CRM team to retarget customers and reduce drop-off rates.&middot; Ensure a minimum 5% session-to-thank-you page conversion rate, with a stretch goal of 8&ndash;10% during campaigns and peak sales seasons&middot; Design and execute monthly promotional campaigns with targeted discounts across categories, SKUs, and brands.&middot; Collaborate with the Social Media team to drive qualified traffic to landing pages.&middot; Partner with the SEO team to increase visibility of landing pages, product pages, and collection pages.&middot; Collaborate with the Commercial team to negotiate better supplier and partner rates.&middot; Conduct competitor pricing analysis to ensure competitive positioning.&middot; Develop data-driven pricing strategies and attractive promotional mechanics to maximize sales volumes.&middot; Track and analyze website traffic, performance metrics, and conversion funnels.&middot; Use analytics tools (Google Analytics, Hotjar, Meta Ads Manager, etc.) to measure ROI.&middot; Run A/B tests to validate pricing, design, and customer journey improvements.&middot; Report regularly on KPIs (traffic, bounce rate, conversions, checkout success).What We&rsquo;re Looking For&middot; 2&ndash;4 years in eCommerce, website optimization, or digital growth roles.&middot; Strong understanding of conversion funnels, campaign planning, and analytics.&middot; Proven ability to work cross-functionally with developers, CRM, SEO, social, and commercial teams.&middot; Proficiency with Google Analytics, Hotjar, Meta Ads Manager, and related tools.&middot; Analytical, data-driven, and results-oriented.&middot; Creative problem solver with a passion for improving the customer experience and driving sales growth.&middot; Comfortable in a fast-paced, performance-driven environment.KPIs for Success&middot; Achieve and maintain a minimum 10% session-to-checkout conversion rate.&middot; Reduce bounce rates and cart abandonment consistently.&middot; Deliver high ROI campaigns through smart pricing and discount planning.&middot; Increase organic and paid traffic to priority landing and product pages.&middot; Improve site speed and technical performance to enhance user experience.Job Type: Full-timePay: From Rs150,000.00 per monthWork Location: In person

Website Performance - Customer Journey Manager

Oraan

<div>
 
 About Oraan
 
 
 
 Oraan is Pakistan's female-led fintech startup with a mission to make savings simple, easy and habitual for everyone. We are working to achieve that by creating user-driven financial tools and services. The method we focus on at the moment is changing the way Pakistanis&rsquo; imagine committees. We enable people to save with a safe group in a simple and transparent method whether they are looking to save for a car, a wedding, or just become better at savings.
 
 
 
 About The Role
 
 
 
 We are looking for a highly motivated and customer-focused Customer Experience Associate to join our team. In this role, you will be the primary point of contact for our customers, responsible for managing relationships throughout their entire journey. You will engage with inbound leads to convert them into customers, while also providing ongoing support to ensure their experience is seamless and positive.
 
 
 
 Your Responsibilities Will Include
 
 
 
 <ul>
 <li>
 Customer Engagement &amp; Relationship Management: Engage with inbound leads through phone calls and WhatsApp to drive conversions. Build and maintain strong relationships with potential and existing customers, understanding their needs and providing relevant information and solutions.
 </li>
 <li>
 Sales &amp; Service Delivery: Conduct timely follow-ups with leads to nurture them through the sales funnel. Assist customers in completing required steps for their deal in collaboration with the verification team.
 </li>
 <li>
 Customer Support: Have a deep understanding of the customer journey to provide support across all channels and touchpoints. Tackle customer concerns, troubleshoot issues, and ensure timely responses across all communication platforms.
 </li>
 <li>
 Operational &amp; Technical Collaboration: Perform daily operational tasks related to payments and customer support. Collaborate with product and tech teams to troubleshoot customer challenges and assist with product tests and improvements.
 </li>
 <li>
 Data &amp; Insights: Update lead and customer information in the CRM system after each interaction to ensure accurate and detailed records. Gather feedback from customers and analyze it to identify needs, prepare reports, and provide insights that can be used to improve products and services.
 </li>
 <li>
 Growth &amp; Strategy: Meet weekly and monthly growth targets. Align customer experience strategies with marketing initiatives, new releases, and features, and stay informed of industry trends.
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's Degree
 </li>
 <li>
 Up to one year of experience in a similar customer-facing role is a plus
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Strong organizational skills and attention to detail
 </li>
 <li>
 Ability to learn and adapt to change quickly
 </li>
 <li>
 Deep understanding of customer concerns and the ability to troubleshoot as needed
 </li>
 </ul>
</div>

Customer Experience Associate

MAERSK

<div>We are seeking a dynamic and experienced Customer Experience Team Lead to oversee a team supporting clients within our Supply Chain Management (SCM) portfolio. This role is pivotal in ensuring seamless end-to-end order execution across logistics solutions.
Key responsibilities
Customer Experience Leadership
<ul><li>Lead and develop a team of customer experience agents managing a diverse portfolio of SCM clients.
</li><li>Ensure proactive customer support and effective issue resolution within the designated geography.
</li><li>Foster strong customer relationships and promote team engagement.
</li></ul>Strategic Execution
<ul><li>Drive adoption of digital solutions across customer and CX teams.
</li><li>Implement cost optimization strategies aligned with procurement logic, ensuring safety and reliability.
</li><li>Identify and execute revenue-enhancing opportunities
</li></ul>Customer Satisfaction &amp; Advocacy
<ul><li>Build deep customer relationships by understanding their business needs and service expectations.
</li><li>Monitor satisfaction metrics and collaborate cross-functionally to drive improvements.
</li><li>Serve as the voice of the customer while aligning with Maersk&rsquo;s strategic vision.
</li></ul>Operational Excellence &amp; Collaboration
<ul><li>Continuously review and refine SOPs/IOPs to address recurring issues and exceptions.
</li><li>Promote cross-functional collaboration to enhance customer experience.
</li><li>Partner with Global Service Centres (GSC) to accelerate operational efficiency.
</li><li>Identify and resolve root causes of delivery performance issues.
</li></ul>Team Development &amp; Change Leadership
<ul><li>Support onboarding and ongoing coaching of team members to build a consultative and high-performing team.
</li><li>Lead change management initiatives to simplify processes and elevate the customer experience from transactional to value-driven.
</li></ul>We&rsquo;re looking for
<ul><li>3&ndash;5 years of experience in supply chain and/or logistics, covering services such as ocean freight, contract logistics, trucking, and customs brokerage.
</li><li>Proven experience in client-facing roles.
</li><li>Strong stakeholder management skills (internal and external).
</li><li>Excellent communication skills in English.
</li><li>Strategic and critical thinking capabilities, with a focus on process improvement and opportunity identification.
</li><li>Adaptability and ability to thrive in a matrixed organization.
</li></ul>Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. 
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .</div>

Customer Experience Team Lead

Mashreq

<div>
 
 Job Purpose
 
 
 To lead and embed a strong governance and conduct framework across the bank, ensuring the fair treatment of customers, proactive management of conduct risk, and superior digital customer experience informed by actionable insights. In addition to this, a develop and lead a customer experience governance encompassing a range of initiatives, including voice of customer programs and customer insights, to evaluate experiences systematically and identify opportunities for enhancement.
 
 
 
 
 
 Key Result Areas
 
 <ul>
 <li>
 Establish and maintain a robust Conduct Risk &amp; Governance Framework aligned with SBP guidelines and global best practices.
 </li>
 <li>
 Lead the Fair Treatment of Customers (FTC) program, ensuring customer-centric practices across all products and services.
 </li>
 <li>
 Monitor conduct risk indicators, complaints trends, and customer feedback, report findings to senior management and relevant committees.
 </li>
 <li>
 Collaborate with Compliance, Risk, Product, and Legal teams to ensure governance policies are embedded and effectively executed.
 </li>
 <li>
 All CAF-related requirements should be met to ensure the bank maintains a satisfactory rating in annual assessments.
 </li>
 <li>
 Develop and implement Voice of Customer (VoC) programs, analyse customer insights, and recommend improvements in product and service delivery.
 </li>
 <li>
 Drive digital customer experience governance, ensuring app journeys and platform performances are seamless, compliant, and aligned with customer expectations.
 </li>
 <li>
 Client Experience Committees should be held regularly to identify CX and Conduct issues, and to oversee their resolution through established governance processes.
 </li>
 </ul>
 
 
 
 
 Knowledge, Skills and Experience
 
 <ul>
 <li>
 Regulatory frameworks, including SBP guidelines on conduct and fair treatment of customers.
 </li>
 <li>
 Aware of Customer Insights, survey techniques and NPS/CES methodologies.
 </li>
 <li>
 Digital banking operations and app-based customer journeys.
 </li>
 <li>
 Risk management, governance frameworks, and customer experience principles.
 </li>
 <li>
 Has conducted annual CAF assessment previously at a local Bank.
 </li>
 <li>
 Strong analytical and problem-solving abilities.
 </li>
 <li>
 Excellent stakeholder management and influencing skills.
 </li>
 <li>
 Strong analytical and problem-solving abilities.
 </li>
 <li>
 Excellent stakeholder management and influencing skills.
 </li>
 <li>
 Ability to interpret customer insights into actionable governance strategies.
 </li>
 <li>
 Effective communication and reporting skills for senior management and regulators.
 </li>
 <li>
 Fluent in excel and PowerPoint presentations.
 </li>
 <li>
 Minimum 10 years in customer experience, risk, compliance, or governance related roles in banking or financial services.
 </li>
 <li>
 Prior experience in digital banking or fintech environments preferred.
 </li>
 <li>
 Proven track record in managing conduct risk, FTC, internal performance measures and VoC programs.
 </li>
 </ul>
 
 
</div>

Senior Manager Governance & Conduct (Mashreq Digital Bank Pakistan)

Ice Craft

Overview: We are seeking a motivated and detail-oriented Assistant Manager Corporate Sales who will support the Corporate Sales Manager in developing and executing business development initiatives to strengthen our bakery&rsquo;s corporate sales portfolio. The role involves maintaining relationships with corporate clients, assisting in customer service, and supporting the implementation of sales strategies to achieve company goals.This position is ideal for candidates with solid sales experience in the bakery/food sector who are looking to take the next step in their career and grow into a leadership role.Roles &amp; Responsibilities:<ul><li>Assist in developing and maintaining strong relationships with corporate clients.</li><li>Support in handling customer complaints, inquiries, and ensuring timely resolution.</li><li>Coordinate with the Corporate Sales Manager in managing and retaining the assigned customer portfolio.</li><li>Contribute to the preparation and execution of sales strategies to achieve monthly and yearly targets.</li><li>Assist in negotiations with clients under the guidance of the Corporate Sales Manager.</li><li>Prepare and deliver product presentations for prospective and existing corporate clients.</li><li>Conduct follow-ups on sales calls to improve customer retention and explore new business opportunities.</li><li>Gather necessary information for credit assessments and customer profiling.</li><li>Assist in market research and competitor analysis to identify potential business opportunities.</li><li>Maintain proper sales records and prepare periodic reports for review by management.</li></ul>Skills, Qualifications &amp; Experience:<ul><li>Minimum 2&ndash;4 years of experience in field sales, preferably in the bakery or food industry.</li><li>Bachelor&rsquo;s degree in Marketing, Business, or a related discipline (Master&rsquo;s degree preferred).</li><li>Strong understanding of bakery product sales and corporate client management.</li><li>Good communication, negotiation, and interpersonal skills.</li><li>Proficiency in Microsoft Office and basic sales-related software.</li><li>Proven ability to achieve targets in a competitive environment.</li><li>A customer-focused, responsible, and result-driven individual.</li></ul>Job Type: Full-timePay: Rs100,000.00 per monthApplication Question(s):<ul><li>Current Salary</li><li>Expected Salary</li><li>Residential Address</li></ul>Work Location: In person

Assitant Manager Corporate Sales

Hobnob Bakeries

Explore 3245+ Customer experience manager in Karachi this October. Find roles across top companies and apply now to boost your career.

3245 customer experience manager jobs IN Karachi

Website Performance - Customer Journey Manager

Customer Experience Associate

Customer Experience Associate

Customer Experience Team Lead

Senior Manager Governance & Conduct (Mashreq Digital Bank Pakistan)

Assitant Manager Corporate Sales

Assitant Manager Corporate Sales