communications manager, delivery experience & returns Jobs in San Francisco United States

communications manager, delivery experience & returns

customer experience manager

Amazon

<div>
 
 Description
 
 
 
 Amazon is looking for a driven and experienced Communications Manager to join its Stores Communications team supporting the Delivery Experience. This role will lead proactive storytelling and strategic communications programs in support of Amazon&rsquo;s fast delivery speeds. This role can be based in Seattle, WA, or Arlington, VA.
 
 
 Key job responsibilities
 
 
 Build and lead proactive strategic communications plans and campaigns to support Amazon&rsquo;s delivery experience narratives.
 
 
 Deliver earned, owned, and social media coverage of Amazon delivery experience.
 
 
 Provide strategic communications guidance and support for business initiatives.
 
 
 Counsel senior business leaders on communications strategy.
 
 
 Work across internal stakeholders to deliver on objectives.
 
 
 Write and evolve messaging and talking points.
 
 
 Develop and write press release, media pitches, and owned channels content.
 
 
 Build and maintain relationships with reporters from top-tier media outlets.
 
 
 Prepare forward-looking plans for emerging issues.
 
 
 Successfully manage complex, fast-moving and unexpected communications challenges, both proactively and reactively
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 7+ years of recent professional communications or public relations experience
 </li>
 <li>
 Bachelor's degree
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Excellent written and verbal communications skills.
 </li>
 <li>
 Ability to thrive in a fast-paced and deadline-oriented environment.
 </li>
 <li>
 Ability to drive progress and earn trust while working across multiple teams.
 </li>
 <li>
 Experience working directly with media.
 </li>
 <li>
 Creative and entrepreneurial thinking.
 </li>
 <li>
 Positive, can-do attitude.
 </li>
 <li>
 Solid judgment, particularly in narrow time frames.
 </li>
 <li>
 Ability to multitask and prioritize.
 
 
 </li>
 </ul>
 Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
 
 
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,000/year in our lowest geographic market up to $188,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
 
 
 
 
 Company
 
 - Amazon.com Services LLC
 
 
 Job ID: A3130853
</div>

Communications Manager, Delivery Experience & Returns

Signet Jewelers

<div>We have many opportunities available on our other career site pages. Click here to link to our careers page!
At Kay, we know that love is unstoppable. Which is why we&rsquo;re devoted to helping customers Celebrate Life and Express Love in ways every bit as dynamic as they are memorable. From classic must-haves to the latest trends, our selection of quality, responsibly-sourced jewelry has become part of so many love stories over the last century. Kay Jewelers is part of Signet Jewelers, a purpose-driven company who believes love inspires love. Signet is also &ldquo;Great Place to Work-Certified&rdquo;&trade;. There are dynamic career paths awaiting you &ndash; rewarding opportunities to impact the lives of others and inspire love. Join us!
STORE MANAGER
Title: Store Manager
Reports To: District Manager
Reporting to this Position: Assistant Store Manager, Jewelry Consultant, Sales Support and Inventory Control
Position Summary:
Reporting to the District Manager (DM), the Store Manager (SM) will lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development to maximize the results of the store. Through personal selling, leadership, and coaching, the SM will champion a People First store environment that promotes diversity and inclusion, the development of life-time relationships with customers and the delivery of a best-in-class customer experience.
Major Responsibilities/Essential Functions:
In order of importance, list primary job duties this position is responsible for achieving. Each statement should relate to an end result or objective. Use a separate page to document additional responsibilities.
Vision and Purpose:
Communicates performance expectations and ensures all team members understand the impact of their performance on company success. Coaches and develops the store staff to instill understanding of brand image and to ensure consistent representation of the brand in customer interactions and execution of store visuals and marketing. Supports and communicates the strategic relevance of corporate initiatives and executes corporate plans to produce desired results. Asks questions to ensure full understanding of strategy and process and ensures staff understands how the goals will be achieved. Demonstrates the highest level of professionalism to customers and team members by displaying integrity and honesty at all times, and by conducting himself/herself in a manner that will influence and earn the respect of team members and management. Displays a positive and enthusiastic attitude so as to inspire and motive others to achieve and attain goals.
Customer Obsession:
Responsible for ensuring team members, and self, deliver an exceptional customer experience every time through training, customer outreach, communication and clear expectations. Empowers team members to respond to and resolve customer issues within established parameters and drives a high level of customer service through follow-up and customer outreach
Compiles and follows up on customer requests.
Critical Thinking &amp; Innovative Action:
Attains sales projections and sales quotas as set by the Company and develops strategies to maximizes both personal and team members sales potential while achieving goals. Observes operations to identify successes and opportunities for improvement. Recognizes strengths and identifies root cause of operational problems. Coaches the store staff to address and correct. Reviews and analyzes reports. Identifies trends, opportunities and available resources and develops plans to address issues. Keeps management informed of the marketing, merchandising, and payment programs of the competitors within the area and advises management new or changing merchandise and services needs and excesses. Implements initiatives that will change behaviors to produce results. Works with Signet SMs in the same mall or general vicinity to foster an environment of open communication, collaboration, efficient use of resources, and accomplishment of shared objectives. Demonstrates an ability to motivate, persuade, and influence the actions of others.
Employee Experience:
Demonstrates a commitment to the Company&rsquo;s People First vision. Responsible for the selection and development of talent to drive store growth. Provides a compelling onboarding experience and ongoing coaching and development in the areas of operations, sales techniques, customer service, product knowledge, inventory control and visual merchandising. Communicates performance expectations, sets actionable goals for self and others and monitors progress and performance against desired behaviors. Maintains open communication with team members and management, encouraging participation and idea sharing. Maintain accuracy of team member data in system records to ensure team members receive eligible Total Rewards.
Diversity, Equity and Inclusion:
Responsible for establishing a positive, professional work atmosphere in which team members are able to bring their full self to work and want to do their best. Ensure all team members, guests and vendors are treated with respect and valued for their contribution. Demonstrates the ability to communicate, understand, and empathize with others.
Performance Excellence:
Responds promptly and accurately to all management directives, requests for merchandise transfers, inventories, and request for information. Maintains the neatness and cleanliness of the location to represent the banner. Responsible for compliance with Company policies and practices. Conducts himself/herself in a manner that will merit the goodwill and respect of customers and fellow employees. Achieve outstanding sales performance and increase profit margins by controlling discounting, expenses, payroll, and repair departments. Work a schedule based on the right time to effectively run your business including a combination of both opening and closing shifts, weekday and weekends dependent on operating hours, sales requirements, customer traffic, proper store coverage and time to coach, train and develop your team. Typical hours should aim for a five-day, 40-hour work week during non-peak hours. Hours will increase during peak selling periods.<ul><li>
Performs additional duties and projects as assigned.</li><li>
Consistent regular scheduled attendance is considered an essential function of this job.</li></ul>
Work Schedule:<ul><li>
During non-peak periods, managers should aim for a five-day, 40-hour work week.</li><li>
Schedule based on the right time to effectively run your business.</li><li>
A combination of both opening and closing shifts should be scheduled throughout the week, keeping in mind:<ul><li>
Operating hours, sales requirements, customer traffic, proper store coverage and time to coach, train and develop your team.</li></ul></li></ul>
NOTE: Hours will increase during peak selling periods.
Position Qualifications:
<ul><li>Education Required: Minimum of 2 years of college preferred</li><li>
Required or Acceptable Job-Related Experience: at least 3 years of retail sales experience, OR 2 years retail sales experience plus a minimum of 1-year retail management experience.
</li><li>Preference will be given to candidates with specialty retail or jewelry experience</li><li>
Years of Job-Related Experience Required: at least 3 years of retail sales experience, OR 2 years retail sales experience plus a minimum of 1-year retail management experience.
</li><li>Preference will be given to candidates with specialty retail or jewelry experience.</li><li>
Preference will be given to candidates that are Diamond Council of America (DCA) certified.
</li><li>Technical/Other Skills Required: Advanced Communication skillset, both written and verbal.</li><li>
Proficient with computers, with advanced proficiency in MS Office and other related business, technology, and communication tools.</li><li>
Strong interpersonal skills to build effective employee and customer relationships.
</li><li>Advanced presentation skills to provide effective team member training and excellent customer presentations.</li><li>
Strong problem solving and conflict management skills to support internal and external customers.</li><li>
Ability to present themselves in a professional manner while communicating via email, social media, video conference, telephonic and text.</li><li>
Ability to plan and organize tasks to meet deadlines and expectations.</li><li>
Ability to work independently without immediate supervision.</li><li>
Ability to effectively set priorities, develop a plan to meet goals and expectations and to effectively delegate to others for the success of the team.</li><li>
Ability to understand and thoroughly explain detailed information.</li><li>
Reliable and dependable.</li></ul>
Additional Language(s) Required: Bilingual skills are a plus.
Physical Demands:
While performing the duties of this job, the employee is regularly required to communicate with and comprehend others. This job regularly requires the employee to stand, to reach with hands and arms, and to move between display cases to handle and/or feel merchandise. The employee is also required to sit, stoop, bend, kneel or crouch as needed. The employee must be able to lift and/or move up to 10 pounds. This job requires visual acuity sufficient to discern differences in quality of gemstones with or without the aid of a jeweler&rsquo;s loupe. Standard workweek regularly includes weekends, evenings, holiday, and extended hours. Travel to training sessions and business meetings including air travel and overnight travel may be required.
Base pay, $24.00 &ndash; $44.00. Final pay rate shall be determined and is based on experience and qualifications.
Signet Jewelers is an equal opportunity employer committed to promoting diversity of all levels of employees. Please know that while we appreciate every applicant's interest, we can only contact those selected for further consideration.
Signet maintains an online registry system to encourage all interested employees to apply for careers in the management positions listed in this registry, and to ensure equal opportunities for advancement to all Signet employees. We particularly encourage women and minorities who are interested in management opportunities at Signet to participate in this program and use this online registry system to express your interest in a management position. Registration in this online system does not guarantee a promotion, but is necessary for consideration for any promotional opportunity to a management position listed in this registry.
Note: For internal candidates, please complete your Professional Profile in Workday by clicking on your picture or the cloud then select &ldquo;Job&rdquo; and &ldquo;Professional Profile&rdquo;. Enter your entire job history, education, skills and internal projects. To add your Military Service and tenure, select &ldquo;Personal&rdquo; and click &ldquo;Edit.&rdquo;
Don't forget, we have many opportunities available on our other career site pages. Click here to link to our careers page!</div>

Store Manager - Kay Jewelers - Stonestown Galleria

PARKING MANAGEMENT COMPANY

Position Summary
 The Account Manager oversees the daily operations of an assigned location, ensuring exceptional service for clients and guests. This role involves managing staff, maintaining strong client relationships, overseeing financial aspects such as revenue and payroll, and performing valet duties when needed.
 
Primary Objective
 To lead and manage valet operations by delivering outstanding guest service, optimizing efficiency, and driving financial performance. The Account Manager focuses on staff development, operational excellence, and customer satisfaction, ensuring a safe, professional, and organized valet experience while continuously improving service quality and business growth.
 
Duties and Responsibilities
 Client Relationship Management
 Serve as the primary contact for each property, ensuring contractual obligations are met while fostering open communication, addressing concerns, and building trust with stakeholders to strengthen partnerships and identify opportunities for service improvements and business growth.
 
Daily Operational Oversight
 Manage scheduling, staffing, and quality assurance to ensure smooth daily operations at each location. Conduct regular site visits to identify and resolve issues, maintain equipment, improve processes, and uphold consistent customer service standards.
 
Financial and Administrative Tasks
 Monitor site-level revenue, payroll, and expenses to identify trends and irregularities, working with the Regional Director on cost control and accurate record-keeping to keep operations financially on track and within budget.
 
Team Supervision and Training
 Recruit, train, and coach hourly associates, set clear performance expectations, and foster a positive work environment by modeling professionalism and enforcing company policies to support employee satisfaction and excellent customer service.
 
Communication and Reporting
 Provide regular updates to management through reports on progress, challenges, and account needs, while using personal devices as needed to coordinate promptly during emergencies or urgent situations.
 
Supervisory Responsibilities
 Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth. Seek and apply feedback from both internal and external customers, promote a culture of quality, and continuously work to enhance processes, services, and supervisory skills to drive team success.
 
Additional Responsibilities
 Other tasks may be assigned as needed to support the company’s overall operational and financial objectives, with the expectation that the management remains flexible and responsive to evolving business needs. Attend required staff meetings and complete assigned training modules in a timely manner. Including but not limited to the ability to work flexible hours when needed, particularly during financial close periods and occasional travel for financial reviews, audits, or corporate meetings. May be required.
 
Knowledge, Skills, and Abilities
 Competency/Qualifications
 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
 
Education/Experience
 A high school diploma or GED is required, with at least three years of supervisory experience in parking, hospitality, or a similar customer service field. Additional training or certifications in leadership or business management is beneficial.
 
Certificates and Licenses
 A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position.
 
Hospitality, Customer Service, and Communication
 Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members.
 
Advanced Client Management Skills
 Build strong relationships by understanding client needs, resolving issues promptly, and anticipating requirements. Coordinate across locations and adjust strategies to ensure client satisfaction and support long-term partnerships.
 
Strong Analytical and Problem-Solving Abilities
 Analyze revenue and payroll, identify discrepancies, resolve operational inefficiencies, and develop solutions to improve performance and accuracy.
 
Effective Training and Leadership Skills
 Provide hands-on coaching, build strong teams, and ensure consistent operations through knowledge of training methods, operational software, and leadership principles, fostering accountability, clear communication, and employee engagement across multiple sites.
 
Payroll Management
 Manage payroll with a focus on scheduling and overtime control, guiding managers to create efficient schedules that optimize labor costs and improve operational efficiency.
 
Excellent Communication and Reporting Skills
 Provide regular updates to operations and HR while maintaining clear communication with internal departments and external vendors, ensuring complex information is shared clearly and effectively.
 
Work Environment
 The work environment for this role includes both indoor and outdoor settings, requiring collaboration with teams, vendors, and clients on-site and in corporate environments. Associates may frequently use computers, communicate via phone, and perform duties in or around parking facilities. Regular exposure to outdoor weather conditions—including extreme heat, cold, humidity, and wet environments—is expected. The location can be noisy, with moving vehicles operated by the public.
 
Physical Demands
 Valet responsibilities require extended periods of running, standing and walking, along with the ability to lift and carry moderate weights, such as luggage. This role also demands specific vision abilities—including close, distance, peripheral vision, depth perception, and the ability to adjust focus—to maintain situational awareness and ensure the safety of guests, vehicles, and pedestrians on-site.
 
Cell Phone Use
 Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy.
 
Pay Transparency
 PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.
 
Additional Compensation and Benefits
 <ul>
<li>Health Benefits – Medical, vision and dental insurance – Upon eligibility</li>
<li>401K – Upon eligibility</li>
<li>Supplemental Insurance – Life insurance and critical illness</li>
<li>Bonus opportunities</li>
<li>Internal leadership development program</li>
<li>Paid time off</li>
<li>Paid training</li>
<li>Tuition assistance through Bellevue University – Up to $5,250 per year</li>
<li>Nationwide discounts through Perks at Work</li>
<li>Military friendly employer</li>
</ul>
Employee at Will
 Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies.
 
Fair Labor Standards Act (FLSA)
 This position is classified as exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role are not eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location.
 PMC is compliant with all state workman’s compensation laws.
 
Employee Leave
 PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.
 
Equal Employment Opportunity (EEO) Statement
 Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
 
ADA and Equal Employment Opportunity (EEO) Compliance
 Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.
 
Job Title: Valet Account Manager
 Department: Valet Parking Division
 Reports directly to: City Manager / Area Manager
 Schedule: Full Time
 Status: Exempt
 Compensation: Salary plus potential bonus opportunities
 (Salary can vary depending on market and applicable experience)

Valet Account Manager - San Francisco, CA

Western Alliance Bank

<div><div>Job Title:</div>
Vice President, Relationship Manager - Private Client Group<div></div><div>
Location:</div>
San Francisco - Montgomery<div></div><div>
What you'll do:</div>
The Vice President, Relationship Manager within the Private Client Group focuses on high-net-worth individuals, entrepreneurs, commercial real estate investors, family offices, etc. You'll be responsible for identifying a target market for new business and subsequently developing and establishing a book of new business of both loans and deposits from those relationships. You'll be responsible for the negotiating, structuring, and coordinating the closing of a variety of loan types including lines of credit, commercial real estate, and business loans in compliance with the Bank&rsquo;s lending policies and procedures. You'll need to develop full depository relationships with clients including treasury management solutions, while exceeding customer needs and expectations.<ul><li>
Compile and analyze market research data to develop recommendations regarding products and services focused on needs of target market.</li><li>
Engage in business development activities and solicitation of new business based on the target market.</li><li>
Collaborate closely with treasury partner to ensure seamless client experiences.</li><li>
Call and visit target customers to promote and sell Bank products and services to establish a new book of business.</li><li>
Develop and maintain customer data base including calls and results on all new business relationships. Make reports to superiors as required.</li><li>
Interview prospective applicants and requests specified information related to loan or credit application; correspond or re-interview applicants to resolve questions regarding application information.</li><li>
Perform basic pre-qualification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.</li><li>
Gather all information necessary to present a financing request to senior management or Loan Committee for approval; meet with new/potential customers; visit sites of loans; negotiate loan terms and conditions; refer and recommend acceptance to the Chief Credit Officer or Loan Committee.</li><li>
Coordinate processing of approved loans; ensure loans are processed according to agreement, customer needs and conform to Bank lending policies; obtain sufficient information and/or documentation from customers; solve problems relative to processing and servicing of loans within the Relationship Manager&rsquo;s portfolio.</li><li>
Maintain a superior knowledge of financial industry status and trends.</li><li>
Recommend to senior management those products and services experiencing less than satisfactory performance.</li><li>
Represent the Bank in various community, civic, and community reinvestment functions to further enhance the Bank&rsquo;s image and develop additional business; assist the Bank in establishing and maintaining market position in the financing arena.</li></ul><div></div><div>
What you'll need:</div><ul><li>
7+ years of related experience.</li><li>
Bachelor's degree or equivalent experience required.</li><li>
Intermediate to advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.</li><li>
Intermediate to advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.</li><li>
Advanced knowledge in all facets of relationship management.</li><li>
Advanced organizational and time management skills.</li><li>
Advanced speaking and writing communication skills.</li><li>
May require up to 50% travel.</li></ul><div></div>
Compensation: Salary range for new hires is generally $159,250.00 - $196,720.00 for San Francisco, CA. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus/incentives earned and restricted stock.<div></div><div>
Benefits you&rsquo;ll love: 
We offer all the important things you'd want &mdash; like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you&rsquo;ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!</div><div></div><div>
About the company:</div><div>
Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.</div><div></div><div>
Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email <div>HR@westernalliancebank.com</div> or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.</div><div></div><div>
&copy; Western Alliance Bancorporation</div></div>

Vice President, Relationship Manager - Private Client Group

Planned Companies

<div><div>Planned Companies &ndash;Junior Operations Manager &ndash; Job Description</div><div></div><div> 
Summary</div><div>
This role will report directly to the Operations Manager for the division. You will be responsible to assist with staff, covering of shifts and additional miscellaneous tasks within operations.</div><div></div><div>
Schedule: Thursday-Monday 4pm-4am (schedule may vary depending on the need)</div><div>
Location: San Francisco, CA (East Bay and South Bay Area)</div><div>
Salary: $68k-$75k</div><div></div><div>
Assistant Managers, Shift Supervisors, Lead Porters, Front Desk Managers etc. are encouraged to apply!</div><div></div><div> 
Primary Job Responsibilities:</div> 
<div></div><ul><li>
Have a solid understanding of each client site, the specific needs, and team schedules.</li><li>
Complete site tours regularly.</li><li>
Train new associates based on job requirements for superintendents, porters, front desk/concierge/ unarmed security guards, etc.</li><li>
Ensure job-specific on-the-job training is conducted as per OSHA requirements.</li><li>
Monitor performance and any applicable corrective action across all your sites.</li><li>
Order appropriate uniforms and appropriate supplies &amp; equipment for each team/location.</li><li>
Ensure that all necessary logbooks, timesheets, and tracking are placed at each site.</li><li>
Maintain the highest level of Customer Focus and retention &ndash; ensure consistent satisfaction, and seamless business transitions.</li><li>
Perform site inspections/audits randomly and confirm that the staff is professional, in uniform, wearing the ID badges, as per spec/contracts indicate.</li><li>
Accessible to the clients, our management team, and your associates at all times &ndash; respond to and handle emergency situations as required.</li><li>
You will carry out supervisory responsibilities according to company policies and all applicable federal/state laws.</li><li>
Assist with Company projects.</li></ul><div></div><div> 
Requirements:</div> 
<div></div><ul><li>
2+ years&rsquo; experience in a field supervisory or management level position. Previous retail /hospitality in the residential or hotel-like atmosphere</li><li>
Proven ability to manage associates in multiple sites.</li><li>
Bilingual in Spanish a plus!</li><li>
Strong problem-solving and decision-making skills.</li><li>
Experience in recruitment, training, and disciplining.</li><li>
Possess excellent communication skills, must be proficient in the English language; second language a plus.</li><li>
Highly organized, attention to detail, courteous and professional.</li><li>
Able to multi-task and perform well under pressure.</li><li>
Strong communication skills, with a high level of professionalism and discretion.</li><li>
Solid understanding of MS Office.</li></ul><div></div><div> 
Benefits</div><ul><li>
Full-time employees (defined as working 30 or more hours per week) are eligible for medical, dental, vision and other ancillary benefits.</li><li>
All employees (full-time and part-time) are eligible to participate in the company&rsquo;s 401K which has an employer match.</li></ul><div></div> 
&ldquo;Planned Companies is an equal opportunity employer. Planned Companies does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.&rdquo;</div>

Junior Operations Manager

ASHBY

<div>Hi, I&rsquo;m Anum, Head of Content &amp; U.S. Community here at Ashby. I joined Ashby in 2023 to build a content organization that looks very different from the traditional service desk many companies mistake for content marketing. Instead, our team owns some of the most strategic, high-impact work in the company including our Offer Accepted podcast, our Talent Trends reports, senior talent leader courses, and every session for our Ashby One conference.
One of the most exciting opportunities ahead of us is elevating how we tell customer stories. Ashby has some of the most thoughtful, innovative, operationally excellent customers in the market, and the love they share publicly and privately is reflective of the unique product, team, and company we&rsquo;re building. We&rsquo;re now ready to turn that into a world-class customer advocacy engine that is equal parts storytelling, systems design, creative experimenting, and community building.
To lead that, we&rsquo;re hiring a Content Lead for Customer Advocacy: someone who has the editorial taste to reimagine case studies, the creativity to invent new story formats, the operational rigor to build an advocacy program from scratch, and the intuition to understand what resonates in the modern TA zeitgeist.
If you&rsquo;re energized by combining narrative craft, customer relationships, product thinking, and community dynamics to create something foundational, this is a role you&rsquo;ll love. We recognize this role asks for a different mix than traditional content or PMM roles, and hope to find someone excited about flexing into new areas while evolving their familiar work into new, refreshing outputs.<h3 class="jobSectionHeader">
What you&rsquo;ll be responsible for in this role</h3>
Reimagine Ashby&rsquo;s customer case study strategy, end to end.
You&rsquo;ll lead a full reinvention of how Ashby tells customer stories across video, written formats, and emerging creative mediums.<ul><li>
Elevate our core case studies (like those on ashbyhq.com/customers) by showcasing both best practices in modern recruiting and the measurable, real-world impact of the product. You will also work with our VP Marketing, Harriet, to elevate many of these stories for key brand moments like Ashby One.</li><li>
Rethink written customer case studies and narratives, pushing toward richer storytelling, deeper operational detail, and clearer distribution strategies across channels (owned, earned, sales and CS, paid, community).</li><li>
Develop inventive, culturally resonant formats, from a Hot Ones-style series to recruiter karaoke to narrative mini-docs, designed to entertain, educate, and spark community pride while helping buyers understand real considerations in choosing an ATS and showcasing our amazing customers.</li></ul>
You&rsquo;ll bring creative instincts and a deep read on the TA zeitgeist to craft stories that feel unmistakably Ashby.
In partnership with Customer Success, build and run Ashby&rsquo;s customer advocacy &amp; reference program.
You&rsquo;ll architect the infrastructure that turns organic goodwill into a sustainable, ethical, and scalable program.<ul><li>
In partnership with Customer Success, establish clear systems for tracking advocacy contributions across content, product feedback, event participation, and references.</li><li>
Build mechanisms for thanking customers meaningfully and responsibly, always ensuring objectivity and never crossing ethical boundaries.</li><li>
Develop a structured, respectful reference process that protects customer time while enabling Sales and Marketing to tap into the incredible strength of our user base.</li><li>
Partner with CS, Product, and RevOps to ensure insights and contributions flow back into the business.</li></ul>
Capture and amplify organic love from the community.
Each week, dozens of practitioners share unprompted stories about Ashby, our product, our sales cycle, our reliability, our people. Today we capture some of it on our &ldquo;Ashby Wall of Love,&rdquo; but we&rsquo;re barely scratching the surface.
You will:<ul><li>
Build a system that monitors, categorizes, and elevates this love across LinkedIn, Slack, in-product feedback, and customer channels.</li><li>
Turn this sentiment into scalable assets, from testimonial moments to themed compilations to category education pieces.</li><li>
Thoughtfully shepherd the right advocates toward more formal channels (e.g., G2) without ever forcing it or compromising authenticity.</li><li>
Partner with Demand Generation on thoughtfully gifting our most vocal advocates.</li></ul>
Your work will help prospects and the broader TA world see what our customers experience every day.<h3 class="jobSectionHeader">
Strengthen internal voices and scale user-generated content.</h3>
Great advocacy starts inside the building. You&rsquo;ll help Ashby employees, especially those closest to customers, develop stronger, clearer, more confident voices in public spaces so that we can better enable our customers and the community with best practices and ways to get more value from our product and content.<ul><li>
Partner with internal teams to surface great stories, insights, product acumen, and practical playbooks.</li><li>
Build processes that make it easy for employees to contribute to UGC, #AshbyHiddenGems, and other community-forward initiatives.</li><li>
Guide teams on how to speak credibly and helpfully in the market without feeling overly polished or promotional.</li><li>
Have a deep understanding of our content strategy and calendar to find exactly the right moments, pieces, and threads to distribute through our team into more public channels.</li></ul><h2 class="jobSectionHeader">
You will probably love this role if&hellip;</h2><ul><li>
You get real energy from customer stories, both the tactical workflow optimizations to the emotional transformation that comes with great hiring.</li><li>
You see case studies not as artifacts, but as a strategic engine that shapes brand, community, and pipeline and you know how to develop case studies that both showcase the customer and hit on Ashby&rsquo;s differentiation or market hesitation.</li><li>
You have strong editorial taste and a knack for spotting the story inside the story.</li><li>
You&rsquo;re excited by the idea of building a program from the ground up: systems, playbooks, frameworks, incentives, creative formats, distribution strategy.</li><li>
You love experimenting with new media and formats and thinking about how TA culture is shaped online.</li><li>
You thrive in high-ownership environments where the bar for quality is extremely high and you&rsquo;re trusted to define the bar. You have exceptional taste.</li><li>
You think in terms of ecosystems and how advocacy connects to community, content, sales, CS, and brand.</li><li>
You value nuance, ethics, and relationship-building. You never push a customer to say something that doesn&rsquo;t feel natural or fair.</li><li>
You&rsquo;re as comfortable with operational rigor (tracking, tagging, measurement) as you are with creative storytelling and narrative craft.</li><li>
You want to be part of a team that deeply believes content and community are the heart of modern GTM.</li></ul><h2 class="jobSectionHeader">
This role is not for you if&hellip;</h2><ul><li>
You&rsquo;re looking for a traditional case-study writer role focused on turning out assets on request.</li><li>
You prefer following a fixed playbook rather than defining a new category of advocacy in TA.</li><li>
You&rsquo;re uncomfortable interviewing customers, synthesizing complex stories, or navigating sensitive feedback.</li><li>
You shy away from creative experimentation and you&rsquo;re not excited about the challenge of bringing B2B SaaS into creative, fun, contexts you would usually only see reserved for B2C brands.</li><li>
You don&rsquo;t enjoy building systems, tagging frameworks, advocacy scoring models, tracking pipelines, distribution processes.</li><li>
You prefer roles where KPIs are strictly volume-based; this role rewards craft, signal, quality, and relationship strength.</li><li>
You&rsquo;re not interested in learning the product deeply or building intuition about TA practitioners&rsquo; workflows, pressures, and culture.</li><li>
You&rsquo;re uncomfortable with autonomy or ambiguity. This role is both visionary and highly executional &mdash; no two weeks will look the same.</li></ul>
Interview Plan
At Ashby, our team and interview process want to help you show your best self. We&rsquo;ll dive into past projects and simulate working together via project working sessions. Our interview process is:<ul><li>
30-minute intro call (Recruiter Screen)</li><li>
45-minute interview with Anum Hussain (Hiring Manager)</li><li>
30-minute interview with Benji Encz (CEO)</li><li>
Panel: 30-minute interview with Harriet Johnston (VP, Marketing) &amp; 30-minute interview with Rosalia Cefalu (Head of PMM)</li><li>
A take home assignment reviewed by the hiring team</li><li>
Final Round Interview (60-90 min)</li></ul>
Benefits<ul><li>
Competitive salary and equity.</li><li>
Opportunity to work with a talented and passionate team.</li><li>
10-year exercise window for stock options. You shouldn&rsquo;t feel pressure to purchase stock options if you leave Ashby &mdash;do it when you feel financially comfortable.</li><li>
Unlimited PTO with four weeks recommended per year. Expect &ldquo;Vacation?&rdquo; in our one-on-one agenda until you start taking it .</li><li>
Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.</li><li>
Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!</li><li>
$100/month education budget with more expensive items (like conferences) covered with manager approval.</li><li>
If you&rsquo;re in the US, top-notch health insurance for you and your dependents with all premiums covered by us.</li></ul>
Ashby&rsquo;s success hinges on hiring great people and creating an environment where we can be happy, feel challenged, and do our best work. We&rsquo;re being deliberate about building that environment from the ground up. I hope that excites you enough to apply.
Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
Compensation Range: $140K - $180K</div>

Content Lead, Customer Advocacy - Americas

CHINESE HOSPITAL

Chinese Hospital | San Francisco Bay Area About This Role Department Human Resources Reports to Director of Human Resources Type Full Time Requisition # 12706 Position Summary The Strategic Talent Advisor serves as a trusted partner to leaders, providing data-driven workforce insights and end-to-end talent solutions that align with organizational strategy, clinical priorities, and regulatory requirements. This role goes beyond transactional recruiting to proactively shape talent pipelines, advise on workforce planning, and strengthen the organization&rsquo;s ability to attract, hire, and retain high-impact, health plan, clinical and non-clinical talent. Operating at the intersection of talent acquisition, workforce analytics, and business strategy, the Talent Advisor partners closely with executive leaders, HR, and operational stakeholders to anticipate staffing needs, assess labor market dynamics, and deliver scalable, compliant, and equitable hiring solutions in a complex healthcare and health plan environment. Essential Duties and Responsibilities <ul><li>Serve as a trusted talent advisor to executive, clinical, and operational leaders, aligning workforce strategies with organizational goals, patient care priorities, and regulatory requirements.</li><li>Lead proactive workforce planning by analyzing current and future staffing needs, labor market trends, and workforce risks specific to healthcare environments.</li><li>Develop and execute strategic recruitment plans for clinical, allied health, leadership, and hard-to-fill roles, including pipeline development and succession planning support.</li><li>Provide consultative guidance to leaders on hiring strategies, role design, compensation alignment, and market competitiveness.</li><li>Partner with HR, Engagement, and operations to ensure equitable, inclusive, and compliant hiring practices across all roles.</li><li>Leverage workforce data, dashboards, and recruitment analytics to inform decision-making, identify trends, and continuously improve hiring outcomes.</li><li>Manage and optimize relationships with external partners, including search firms, staffing agencies, academic institutions, and community organizations.</li><li>Ensure compliance with healthcare regulations, labor laws, credentialing requirements, and union or collective bargaining agreements where applicable.</li><li>Drive continuous improvement of recruitment processes, candidate experience, and hiring manager capability through education and change management.</li><li>Support employer branding initiatives that reflect the organization&rsquo;s mission, values, and commitment to community health.</li><li>Advise on retention risks and collaborate with HR partners to address turnover drivers and workforce stability.</li><li>Anticipate and respond to market disruptions, workforce shortages, and evolving care delivery models with agile talent solutions.</li><li>Develop external recruiting strategies and execute on those strategies to meet hiring goals</li><li>Support internal retention strategies such as Employee Engagement, communication, Exit interviews, gathering data to enhance employee experience.</li><li>Ensure a positive candidate experience</li><li>Build relationships with community organizations to strengthen the employer brand and attract talent.</li><li>Act as Union contract SME to ensure all CBAs are adhered to in regards to job vacancies.</li><li>Inform leadership of labor market conditions on a regular basis</li><li>Create, review, edit and post advertisements for requisitions</li><li>Work with managers to update job descriptions prior to posting new requisitions</li><li>Prepare relevant interview and key criteria selection documentation and ensure candidates are comprehensively pre-screened prior to providing candidate shortlists to Hiring Managers.</li><li>Prepare Interview panels for interviews and coaching leadership on appropriate questioning techniques, how to avoid unconscious bias and making sure the correct people are in the room for the interview.</li><li>Attend job fairs, community events, and recruitment outreach activities to support employer branding and talent pipeline development.</li><li>Customer Service &ndash; Provides excellent customer service and shows compassion to all patients, visitors and co-workers. Seeks feedback to ensure all needs are met. Anticipates and recognizes the concerns of others, even if those concerns are not openly expressed.</li><li>Communication &ndash; Keeps manager and team informed of progress, problems, development and plans. Gets along and interacts positively with co-workers and others.</li><li>Accepts and performs other duties as assigned.</li></ul>Qualifications <ul><li>Bachelor&rsquo;s Degree in Business, Human Resources or related field preferred, or equivalent experience</li><li>Minimum of three (3) years of related recruitment experience in Talent Acquisition</li><li>Experience with research, lead generation, technology, or content creation.</li><li>Experience using HRIS and Applicant Tracking Systems (ATS).</li><li>Ability to leverage platforms based on prior knowledge of, and experience with, a comprehensive sourcing toolset (e.g. LinkedIn Recruiter, Monster, Indeed, CRM/ATS&rsquo;s and other recruitment tools).</li><li>Strong communication, interpersonal, and customer service skills.</li><li>Demonstrated ability to develop and execute effective sourcing and candidate assessment strategies.</li><li>Strong organizational, time management, and problem-solving skills.</li></ul>Physical Requirements While performing the duties of this job, staff is regularly required to sit, stand, walk, talk and/or listen. He/she uses his/her hands to do computer work, write reports, do equipment set-up/cleaning/storage, clerical support, etc. He/she will be using the phone frequently. Good vision is needed to be able to read schedules, enter accurate data, etc. He/she must have good general health and demonstrate emotional stability so as to carry out the above-enumerated duties. Able to lift up to 30 pounds Use proper body mechanics when handling equipment Standing, walking and moving 50% of the day Compliance Requirements Complies with Chinese Hospital Compliance Handbook including Code of Ethics and all statutes, regulations, guidelines applicable to federal and state programs. Responsibilities include, following the guidelines and reporting suspected violations of any statute, regulations, agreements or guidelines applicable to all healthcare programs. Base Pay Scale Starting at $68,640-$90,459 per year. The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage. Pay: $68,640.00 - $100,200.00 per year Work Location: In person

Talent Advisor (HR Recruiter)

Explore 166+ Customer experience manager in San Francisco United States this January. Find roles across top companies and apply now to boost your career.