customer care specialist - est

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guest experience associate (part-time)

customer experience specialist

Amplity

<div>
 Join Amplity, the full-service go-to partner of biopharma companies that delivers flexible + specialized medical + commercial services. No matter where a drug is in its lifecycle, we scale with ease to maximize resources + improve impact for all our clients. Through strategic partnerships + deep therapeutic expertise, Amplity transforms how breakthrough treatments reach the people who need them.
 
 
 We are currently seeking passionate, highly motivated, experienced individuals with a demonstrated track record of success in the contact center environment. Our client&rsquo;s Contact Center supports inbound Healthcare Service programs across a multitude of marketing campaigns, disease states, and projects. This Contact Center provides customer service support to inbound inquiries across several channels to include telephone, email, postal mail, fax, and chat.
 
 
 
 Customer Care Specialist
 
 
 
 Customer Care handles inbound, unsolicited customer calls from Consumer and Healthcare Professionals for inquiries such as product questions, adverse events, sample requests, etc. The Customer Care Specialist is responsible for handling inbound customer inquiries, including identification and processing of Adverse Events and Technical Complaints.
 
 
 
 Remote Position
 
 
 
 
 Essential duties and responsibilities include but are not limited to the following:
 
 
 
 <ul>
 <li>
 Provides customer service support in handling all patient inquiries through phone, email, direct mail and other channels
 </li>
 <li>
 Maintain excellent quality standards, adhere to approved materials and guidelines
 </li>
 <li>
 Accurately collect information required by individual programs and correctly capture in specific program databases
 </li>
 <li>
 Answer product questions from customers according to company policy utilizing approved FAQs and discussion guides
 </li>
 <li>
 Exhibit effective communication and tele-management skills. Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed
 </li>
 <li>
 Effective identification and processing of potential Adverse Events and Technical Complaints in accordance with our Client&rsquo;s Working Practice Documents (WPDs)
 </li>
 <li>
 Demonstrate adherence to all Privacy/Security procedures as outlined in applicable WPDs
 </li>
 <li>
 Adhere to all company policies and Standard Operating and Working Procedures
 </li>
 <li>
 Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed
 </li>
 <li>
 Identifying and triaging customer escalations through resolution, including collaboration with other functions to ensure compliant solution
 
 
 </li>
 </ul>
 
 Requirements For The Position
 
 
 
 <ul>
 <li>
 BA/BS degree or relevant work experience
 </li>
 <li>
 Customer service-related experience
 </li>
 <li>
 Expert level typist
 
 
 </li>
 </ul>
 
 Employees can expect to be paid a salary of approximately $38K- $40K.
 
 
 
 
 Credentialing Requirements
 
 
 
 As a representative of a pharmaceutical company, you may be required to submit and maintain credentials, such as training, vaccinations, and other job-related documentation to gain access to hospitals or healthcare providers.  It is the Company&rsquo;s expectation that you comply with the requirements outlined by the facilities on your call plans.
 
 
 Additionally, certain geographic jurisdictions or hospital systems have requirements to apply for and obtain a representative license. At this time, representatives working in the District of Columbia, City of Chicago, State of Nevada, State of Oregon, or those associated with Jackson Memorial Health in Miami-Dade County Florida may be required to obtain specific licenses. This list may be subject to change, including the potential for additions or modifications. In the event of any significant changes, you will be notified accordingly.
 
 
 
 EPIIC Values
 
 
 
 All positions at Amplity have a responsibility to demonstrate our EPIIC Values in order to uphold our high-service standards.
 
 
 Excellence: We set high standards. We are solutions-focused and achieve outstanding results with a professional and positive attitude.
 
 
 Passion: We love what we do. Our energy inspires, engages, and motivates others.
 
 
 Innovation: Our ideas set us apart. We are curious and bold and challenge traditional ways of working.
 
 
 Integrity: We are open, honest, and transparent. We do the right thing with courage and understanding.
 
 
 Collaboration: We are better together. We actively seek the participation of others to achieve greater outcomes.
 
 
 
 About Us
 
 
 
 Amplity powers biopharma innovation through expert-led teams that deliver. Whether you knew us in the 80&rsquo;s as Physician Detailing Inc., or in the 00&rsquo;s as part of Publicis Health , the companies that came together in 2019 to form Amplity have delivered contract medical, commercial + communications excellence for 40+ years.
 
 
 Our people-driven, tech-enabled DNA fuels everything we do. Our professionals understand the pharmaceutical industry from the inside out. With a deep grasp on product lifecycles, marketing hurdles, operational nuances + the complex needs of providers and patients, we help our clients launch products + operate smoothly with precision &mdash; across all business shapes, sizes + specialties.
 
 
 We are on a mission to improve patient outcomes through executional excellence &mdash; enabling our partners in pharma to thrive in turn. At Amplity, we are allies in excellence. And we do it quicker, better, nicer than anyone else.
 
 
 
 Our Diversity Policy
 
 
 
 We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. In addition, Amplity Health maintains policies and procedures designed to comply with applicable federal, state and local laws governing non-discrimination in employment in every location in which Amplity Health has facilities.
</div>

Customer Care Specialist - EST

Calendly

<div><div><h4 class="jobSectionHeader">What's in it for you?</h4>

Ready to make a serious impact? Millions of people already rely on Calendly, and we're still in the midst of exciting product growth &mdash; it's a fantastic time to join us. Everything you'll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you've ever worked with, then we hope you'll consider allowing Calendly to be a part of your professional journey.</div><h2 class="jobSectionHeader">
About the team &amp; opportunity</h2>

What's so great about working on Calendly's Customer Experience team?

We provide a high touch experience to each customer and enable them to maximize our product so that they can gain valuable time back into their day to day.

 Why do we need you? Well, we are looking for a Customer Support Specialist who has a curiosity for technology, critical problem-solving skills, and a desire to enable customers! You will report to a Manager of Customer Service being on the front lines of customer support issues during our second shift hours.
<h2 class="jobSectionHeader">
A day in the life of a Customer Support Specialist at Calendly</h2>

You will resolve tickets via Live Chat, Phone or Email promptly in a fast-paced environment and effectively maintain expert-level product knowledge. You will have the opportunity to participate in Calendly support initiatives and you will be measured by personal and team goals &amp; metrics. Many customers have experienced the value of Calendly firsthand, and our team makes a huge impact on that experience. In order to stay at the top of industry customer service standards, we need to continually grow our team.
<h2 class="jobSectionHeader">
On a typical day, you will be working on:</h2>
<ul><li>Be the first point of contact for our users when they need help or have questions, providing solutions and creating the very best Calendly support experience</li>
<li>Help our customers schedule more meetings</li>
<li>Take a consultative approach to problem-solving</li>
<li>Maintain fantastic written communication skills</li>
<li>Be a Calendly product, use-case, and scheduling industry expert</li>
<li>Patiently empathize with customers with every interaction</li>
<li>Attend ticket audits and receive active feedback on a regular basis</li>
<li>Document &amp; advance customer and internal issues appropriately</li>
<li>Go above and beyond to serve our customers and your team (be a self-starter)</li>
<li>Use your technical savviness and resourcefulness to assist customers relatively autonomously</li>
<li>Take ownership over the customer experience you provide</li>
</ul><h2 class="jobSectionHeader">What do we need from you?</h2>
<ul><li>1+ years of experience in software (SaaS) customer support</li>
<li>Technical software troubleshooting skill and experience</li>
<li>Live Chat or Phone customer support experience a plus</li>
<li>Someone who thrives in a challenging, fast-paced environment and enjoys helping people</li>
<li>A self-starter mentality and desire to make a direct, tangible impact on a rapidly growing product and company</li>
<li>Drive and ability to thrive in a metrics-focused role and team environment</li>
<li>Phenomenal written and verbal communication skills</li>
<li>Outstanding time management skills</li>
<li>Someone who works collaboratively with a passionate, customer-centric team</li>
<li>Authorized to work lawfully in the United States of America. Calendly does not engage in immigration sponsorship at this time</li>
</ul>
Our ideal candidate will thrive in a fast-paced, high-volume, email, phone, and live chat-based customer support environment. This role will require product expertise, exemplary time management skills, critical thinking about problem-solving, and effective communication throughout the customer experience. Due to the hours of coverage, it is imperative that the person in this role exercise good, professional judgment and be able to thrive in a relatively self-sufficient context. We're looking for self-starters who are curious and intrinsically motivated to make an impact.
<h2 class="jobSectionHeader">
Available shifts</h2>

In order to best serve our customers globally, and to support multiple time zones, seven days a week.
<ul>
<li>This role has a consistent 5-day per week work schedule that will include one weekend day: your shift each week will be Tuesday - Saturday, 4pm - 1am EST.</li>
</ul><div>
The ranges listed above are the expected annual base salary for this role, subject to change.

Calendly takes a number of factors into consideration when determining an employee's starting salary, including relevant experience, relevant skills sets, interview performance, location/metropolitan area, and internal pay equity.

Base salary is just one component of Calendly's total rewards package. All full-time (30 hours/week) employees are also eligible for our Top Performer Bonus program (or Sales incentive), equity awards, and competitive benefits.

Calendly uses the zip code of an employee's remote work location, or the onsite building location if hybrid, to determine which metropolitan pay range we use. Current geographic zones are as follows:
<ul>
<li>Tier 1: San Francisco, CA, San Jose, CA, New York City, NY</li>
<li>Tier 2: Chicago, IL, Austin, TX, Denver, CO, Boston, MA, Washington D.C., Philadelphia, PA, Portland, OR, Seattle, WA, Miami, FL, and all other cities in CA.</li>
<li>Tier 3: All other locations not in Tier 1 or Tier 2</li>
</ul>
If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please let your Recruiter know when first connecting with them. Calendly is registered as an employer in many, but not all, states. If you are located in Alaska, Delaware, Hawaii, Idaho, Iowa, Montana, Nebraska, North Dakota, Rhode Island, South Dakota, and West Virginia, you will not be eligible for employment. Note that all individual roles will specify location eligibility.

All candidates can find our Candidate Privacy Statement here

Candidates residing in California may visit our Notice at Collection for California Candidates here: Notice at Collection

This role may require occasional travel for company events, team collaboration, or offsites.</div></div>

Customer Support Specialist, 2nd Shift (Tuesday - Saturday, 4pm ET - 1am ET)

PRIMECARE HOME CARE SERVICES

<div>At Primecare Home Care Services, we believe in delivering exceptional care with integrity, passion, and love. As a licensed Private Home Care provider, we offer a wide range of services, including Skilled Nursing, Personal Care Services, Companionship, and Structured Family Caregiving. Our commitment to providing the highest quality care is at the forefront of everything we do. At Primecare Home Care Services, we prioritize CARE. Our culture is shaped by our core values, which include being caring, reliable, honest, punctual, and professional. We believe in fostering an environment where compassion and dedication are valued and rewarded. We strive to create a supportive and collaborative atmosphere for our team members, promoting personal growth and professional development.
Position Summary:
As an Employee Specialist at Primecare Home Care, you will play a crucial role in ensuring the seamless onboarding and retention of Caregivers. You will collaborate closely with the Staffing Coordinator and utilize recruiting platforms to source, screen, and hire qualified Caregivers.
Responsibilities:
<ul><li>Manage and lead the onboarding process for all new caregivers, ensuring all necessary documentation is completed accurately and efficientely.
</li></ul> Prepare and clear new hire for start date, including but not limited to new hire processing, track compliance requirements, technology access requests and tracking status of new hire. Schedule candidates for required onboarding appointments; collects required paperwork, licenses and certifications; conducts background screens, and initiates/tracks required certification(s) completion
 Ability to conduct home visits and field work to engage potential caregivers. Update the ATS
<ul><li>Utilize Viventium to enter caregiver information, track compliance requirements, and manage the onboarding process
</li><li>Maintain the Respect and Care Center board, ensuring that all onboarding data is up to date.</li></ul>
<ul><li>Manage the Viventium onboarding spreadsheet to track the progress of the caregiver&rsquo;s onboarding and training.
</li><li>Collaborate with the Staffing Coordinator to match caregivers with open shifts based on availability, skills, and client requirements.
</li><li>Recruiting talented caregivers for open clients utilizing recruiting platforms, social media and other means to post job listings.
</li><li>Develop a pool of qualified candidates in advance of need.
</li><li>Screen applications, conduct initial interviews, and assess candidates' compatibility with our company values and mission.
</li><li>Provide a smooth transition for new caregivers, offering support and guidance throughout the onboarding process.
</li><li>Utilize your experience in auditing to regularly review caregiver files and documentation, ensuring compliance with industry regulations and company policies.
</li><li>Identify any discrepancies or gaps in caregiver records and take necessary actions to address them promptly.
</li></ul>Required Knowledge, Skills, Abilities and Competences:
 Energetic, positive, supportive, encouraging and overall pleasant disposition. Ability to prioritize multiple projects, manage production schedules, and meet deadlines. Ability to introduce change, implement new programs, and strategies and ability to maintain program performance.
<ul><li>Strong customer service skills
</li><li>Onboarding experience
</li><li>Ability to maintain confidentiality when handling and assessing sensitive employee information; protect privacy related to any employee or candidate information.
</li><li>Ability to conduct field visits.
</li></ul>Minimum Qualifications:
<ul><li>High school diploma
</li><li>Excellent communication skills, both written and verbal.
</li><li>Detail-oriented and skilled in auditing and compliance.
</li><li>Compassionate, patient, and able to build rapport with caregivers.
</li><li>Proficient in Microsoft Office Suite and data entry.
</li></ul> Ability to work independently and collaboratively within a team environment. Willingness to accept additional duties as needed to help the department team and other departments duties as assigned.
Preferred Qualifications
 Associates Degree in the healthcare administration and/or human resources field Minimum 1+ years of experience in recruiting, onboarding and/or healthcare administration roles or related fields.
<ul><li>Familiarity with HRIS and Recruiting software is a strong asset.
</li></ul>Other Qualifications
Language Skills
<ul><li>Ability to read, analyze and interpret regulations and other documents.
</li><li>Strong interpersonal skills and ability to effectively and tactfully present information to, and communicate with, co-workers, employees, and others.
</li><li>Possess exceptional English written and verbal communication skills, including accurate grammar and business correspondence knowledge.
</li><li>Ability to read and write memos, reports, and correspondence that conform to prescribed style and format.
</li></ul>Reasoning Ability
<ul><li>Ability to define problems, collect data, establish facts, and draw valid conclusions.
</li></ul>Other Skills and Abilities:
&bull; Able to establish and maintain cooperative and positive working relationships. &bull; Organized, detail-oriented, courteous, proactive, self-motivated, dependable, and customer service driven.
<ul><li>Even-tempered and able to balance multiple tasks in accordance with changing deadlines and priorities in a fast-paced environment.
</li><li>Ability to work sensitively and effectively with individuals of diverse ethnic and cultural backgrounds.
</li></ul>General Job Performance Requirements
Meets/exceeds established performance goals. Additional performance requirements may be communicated.
<ul><li>Alignment with Company Goals &amp; Objectives &ndash; Supports the organization&rsquo;s mission, vision, and values and holding self-accountable for applying these principles daily and personally living them when working with coworkers, participants, clients, and all other business contacts.
</li></ul>&bull; Adherence to Company Policy &ndash; Follows and enforces guidelines as established by policies. Conforms to company and job standards and requirements. Shows respect for others. Acts in the best interests of the company at all times. Serves as an example for others. Conducts business in an ethical fashion. &bull; Job Knowledge &ndash; Demonstrates a thorough understanding of his/her job processes and procedures. Integrates knowledge to efficiently accomplish job requirements. Efficiently uses resources (including staff and management) to obtain additional knowledge.
<ul><li>Cooperativeness &ndash; Consistently supports management decisions as demonstrated by his/her actions.</li></ul>
Demonstrates a &ldquo;can do&rdquo; attitude by responding positively to instructions. Follows instructions and works harmoniously with others to complete the job or task.
&bull; Commitment &ndash; Commits to his/her job and to the success of the company. Continuously puts forth the effort to achieve goals and continuous quality improvement. Degree to which employee goes the extra step to ensure job/task completion. Takes initiative to offer ideas to improve processes or results. &bull; Customer Service - Embraces the organization's commitment to internal and external customer service and demonstrates a customer-centric approach when interacting with co-workers, participants, clients, and all other business contacts.
<ul><li>Safety &ndash; Maintains a safe workplace. Reports all unsafe work conditions to supervisor and/or Safety &amp; Loss Control Manager and works in conjunction with supervisor, Safety &amp; Loss Control Manager, and staff to correct unsafe work conditions. Follows and enforces all safety policies.
</li><li>Quantity of Work / Productivity &ndash; Produces at a high volume. Always puts forth the effort to maximize productivity. Meets or exceeds established work deadlines. Engage in a productive work effort whenever possible. Meets goals and objectives.
</li><li>Quality of Work &ndash; Produces work that is accurate and reliable. Accomplishes work quickly and efficiently. Works in a thorough and organized manner while minimizing downtime. Results are consistently within acceptable quality standards.
</li><li>Reliability &ndash; Completes responsibilities with minimal direct supervision. Follows through with assigned jobs and tasks all the way through completion. Puts forth the effort to achieve goals and objectives under varying circumstances.
</li><li>Attendance &ndash; Meets or exceeds punctuality and attendance expectations/requirements. Faithfully reports to work and conforms to scheduled work hours. When necessitated, follows call-in procedures, and informs others of absences.
</li><li>Communication &ndash; Exhibits good interpersonal skills. Develops and fosters professional relationships with co-workers, participants, clients, and vendors. Keeps others informed as directed by operational demands and need-to-know. Keeps self-informed of announcements made via established company venues.
</li><li>Confidentiality &ndash; Maintains confidentiality of employee, participant, and client data/information, and any other sensitive organization information as appropriate.
</li></ul>Physical Demands
Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements
<ul><li>Employees are frequently required to sit. Employees are frequently required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and occasionally stoop, kneel, or crouch.
</li><li>Requires manual and finger dexterity and eye-hand coordination.</li></ul>
&bull; Requires the ability to use department equipment, such as telephones, personal computers, adding machines, copiers, fax machines, etc. Position requires frequent use of computers and phones. &bull; Requires the ability to lift/carry up to 30 pounds using appropriate body mechanics.
Visual, Hearing and Communication Requirements
<ul><li>Requires corrected vision, including close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
</li><li>Requires hearing to normal range and must be able to communicate effectively verbally and in writing with co-workers, vendors, clients, and others for work-related purposes.
</li></ul>Work Environment
Work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pressure Factor
<ul><li>May require working under stressful conditions.
</li><li>May experience pressure to meet scheduled timelines.
</li></ul>Environmental Conditions
&bull; The employee normally works indoors in a typical, temperature-controlled office environment. &bull; Noise level in the work environment is usually moderate.
<ul><li>There may be distractions such as phone calls, work interruptions, and communication from co-workers or participants.</li></ul></div>

Onboarding Specialist

Glossier, Inc.

<div>
 
 Overview
 
 
 
 We are a people-powered beauty ecosystem, leveraging unique and engaging online and offline experiences as well as consumer participation to fuel our growth. In 11 years, we have built an iconic brand that has revolutionized how consumers, and how the industry, think of beauty. The foundational DNA of our brand is resonant across generations, timeless, and ripe for building upon. Our next step is to bring Glossier to more people in more places. We are inclusive, customer-devoted, curious, courageous, discerning, and results-driven.
 
 
 Our store teams operate in environments fueled by our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy. As an Editor, it is your job to ensure the customer experience lives through with our product, its presentation, packaging, and care. Driven by an authentic desire to collaborate and engage with others, you will inspire and create exceptional experiences for our customers as they discover and deepen their connection with our brand through our products - whether in-store, picking up an online order, or processing a return or exchange. As an avid team player, you will collaborate with all members of the store team to ensure every customer touchpoint throughout their experience is cohesive and seamless. Known for being optimistic and able to find joy with everyday interactions, you will help set the tone for the overall culture within the store team - joy is our language! Editors will be part of a team of impassioned storytellers, driven by curiosity and the power of the Glossier community, reimagining the future of beauty one experience at a time.
 
 
 As part of the store&rsquo;s team, you will be fully immersed in every aspect of our customers&rsquo; journeys as they visit our stores. Therefore, as an Editor, you will be trained in all aspects of the store operation, including our customer-facing and back-of-house operations. You will assist with coverage and will be equipped to work in both environments, front and back of the house. Having a holistic understanding of the customer journey, from start to finish, will strengthen our team&rsquo;s abilities when assisting customers with any and all inquiries - with leadership guidance and support as needed.
 
 
 Performance expectations include but are not limited to the following:
 
 
 
 Customer Experience
 
 
 
 <ul>
 <li>
 Model and coach Glossier&rsquo;s customer experience principles, ensuring consistently memorable and inspiring experiences.
 </li>
 <li>
 Embody our core values of Devoted to the Customer, Inclusive, Courageous, Curious, Discerning, and Results-Driven in everything you do.
 </li>
 <li>
 Become an expert on the entire portfolio of products, with an active working knowledge on product basics, key benefits, application, formula, customer recommendations, and care.
 </li>
 <li>
 Fulfill customer order requests in an expeditious, thoughtful, branded, and accurate manner.
 </li>
 <li>
 Develop and nurture relationships with repeat customers, frequently engaging them pre and post visits (communication on promotional events, follow-up on purchases, just checking in!).
 </li>
 <li>
 Master all of our customer service expectations, following our training fundamentals, becoming an exemplary Editor and advisor to new team members.
 </li>
 <li>
 Monitor customer feedback, working with your store&rsquo;s leadership team, to share information with key stakeholders accordingly.
 </li>
 <li>
 Become a brand ambassador, fully versed in all aspects of the Glossier brand and experience!
 
 
 </li>
 </ul>
 
 Teamwork
 
 
 
 <ul>
 <li>
 Operate with optimism and joy&mdash; having fun is not only allowed, it&rsquo;s encouraged!
 </li>
 <li>
 Be a safety champion for all! Safely completing all work responsibilities and ensuring the work environment is free of safety hazards, immediately reporting any concerns to management when applicable.
 </li>
 <li>
 Partner with store leadership to effectively communicate feedback on inventory logistics, packaging, and customer feedback regarding their physical experience with our products.
 </li>
 <li>
 Serve as a product guru and an added resource for product demonstrations (e.g., to our guests and new hires, cross-training team members on new product launches), in partnership with store leadership.
 </li>
 <li>
 Outstanding collaborator, able to partner with all members of the leadership and store team in the fulfillment of special projects and/or assignments.
 
 
 </li>
 </ul>
 
 Operational Excellence
 
 
 
 <ul>
 <li>
 Adherence to safety standards (e.g., COVID-19) as defined by the store leadership team in accordance with public health guidelines, federal, and state guidelines.
 </li>
 <li>
 Restock and replenish inventory in accordance with business and operational standards by leveraging the expertise of inventory management systems, inventory reporting, and store logistics.
 </li>
 <li>
 Focus on inventory accuracy, following a meticulous, yet expeditious, mindset when fulfilling customer orders.
 </li>
 <li>
 Carefully receive, manage, and inspect shipment deliveries to ensure accuracy and quality, and diligently report discrepancies accordingly.
 </li>
 <li>
 Active participant in visual projects (e.g., new display activations, floor moves, product launches, brand events, etc.).
 </li>
 <li>
 Uphold all uniform standards, closely following presentation guidelines.
 </li>
 <li>
 Become an expert in all operational procedures of the store, both front and back of house, with a focus on providing support to newly hired team members.
 </li>
 <li>
 Observe strict confidentiality, particularly as it pertains to handling sensitive information (such as credit card data, customer information).
 </li>
 <li>
 Skillful multitasker, able to accommodate multiple customer requests at a time without compromising service standards of excellence.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 2+ years of experience in a fast-paced customer service operation, such as retail or hospitality environment, is preferred.
 </li>
 <li>
 Prior experience, in an advisory or sales capacity, within the beauty/skincare space is preferred.
 </li>
 <li>
 Ability to work a flexible schedule, including evenings, weekends, and bank holidays is required.
 </li>
 <li>
 Passion for creating memorable experiences through meaningful personal interactions.
 </li>
 <li>
 An advocate for all members of our community, promoting inclusion and belonging always.
 </li>
 <li>
 Demonstrated ability to show empathy and understanding while still driving action.
 </li>
 <li>
 Driven by operational excellence, understanding the logistics of a retail operation in order for the customer experience to be one that is operationally seamless and memorable.
 </li>
 <li>
 Desire and willingness to roll up your sleeves and jump in when the situation requires it.
 </li>
 <li>
 A true collaborator in nature, driven by the power of teamwork, who thrives in group settings.
 </li>
 <li>
 Positive, willing to learn and grow, and motivated to perform in fast-paced environments.
 </li>
 <li>
 Highly adaptable with an impeccable ability to multitask.
 </li>
 <li>
 Prior experience with POS (point of sale) or inventory management systems is a plus.
 
 
 </li>
 </ul>
 
 Click here to view the candidate privacy policy under FAQ's
 
 
 
 
 We are an Equal Employment Opportunity (&ldquo;EEO&rdquo;) Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.
 
</div>

Part-Time Editor, Atlanta

Intuit

<div><h2 class="jobSectionHeader">Overview</h2><div>
This role may be based in Atlanta, Plano or Remote and may require quarterly travel</div><div></div><div> 
Join a pioneering team within a leading financial services organization, specializing in merchant services. Our commitment to customer success drives us to deliver tailored solutions and invaluable insights to meet their evolving needs. As a Key Money Specialist, you'll play a pivotal role in managing end-to-end business relationships with key merchants, leveraging your expertise to drive revenue growth, enhance merchant processing capabilities, and ensure client satisfaction.</div><div> 
As a Key Money Specialist, your mission is to cultivate and expand relationships within the merchant services landscape. Leveraging your industry knowledge and expertise, you'll serve as a trusted advisor to key merchants, offering tailored solutions to optimize their payment processing capabilities. Collaborating across internal teams, you'll ensure merchants receive comprehensive support aligned with their long-term objectives. Your role extends beyond transactions; you'll empower merchants with insights and expertise, fostering a collaborative environment for sustainable growth and innovation within the mid-market segment. By consistently delivering exceptional service and strategic guidance, you'll position Intuit as the partner of choice for merchants seeking to thrive in today's competitive business landscape. These positions will be individual contributor roles based in major metropolitan cities aligned to Intuits job sites. Key Money Specialist roles may be required to travel on-site to customer locations. Expected travel could be as much as 25%. Key customers can and will be located across the US.</div> 
Responsibilities<ul><li> 
Demonstrate Intuit's values and foster an inclusive environment conducive to collaboration and innovation</li><li><div>
Proactively assess and address merchants' needs, offering tailored recommendations to optimize their business operations</div></li><li><div>
Articulate Intuit's value propositions in the merchant services domain, showcasing expertise in Quickbooks payment platforms and competitive positioning</div></li><li><div>
Deliver compelling presentations to C-level executives, showcasing ROI and driving adoption of recommended solutions</div></li><li><div>
Ability to meet and exceed quarterly targets while ensuring a sustainable sales cycle</div></li><li><div>
Leverage key stakeholders and cross-functional teams to influence the buying process and deliver comprehensive solutions</div></li><li><div>
Partner effectively with Mid-Market AEs to provide a One Intuit interface to the customer</div></li><li><div>
Utilize resources efficiently to streamline deal closures and enhance scalability</div></li><li>
Measure success through metrics such as annual quota attainment, close rates, pipeline velocity, and retention improvements</li></ul> 
Qualifications<ul><li> 
Minimum 7+ years of experience in quota-carrying software or technology sales, with a focus on corporate account management within the merchant services industry</li><li><div>
Extensive industry knowledge and expertise in merchant services, with a proven track record of driving revenue growth and enhancing client satisfaction</div></li><li><div>
Deep understanding of Account Receivable and Account Payable processes related to money movement</div></li><li><div>
Familiarity with SaaS platform solutions and customized master service agreements within the merchant services domain</div></li><li><div>
Familiarity with merchant service industry standards as it relates to rates, cost analysis, and risk management</div></li><li><div>
Strong business acumen, emotional intelligence, and sales skills, with the ability to innovate and iterate</div></li><li><div>
Prior experience in sales of accounting, ERP, or financial management software is advantageous</div></li><li><div>
Proficiency in managing large prospect pipelines through Salesforce and supporting partners throughout the sales process</div></li><li><div>
Familiarity with sales methodologies such as Challenger, SPIN, Solution, or Sandler</div></li><li>
Understanding of client management lifecycle and ability to collaborate effectively with diverse stakeholders</li><li>
Bachelor's degree or MBA preferred</li></ul> 
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit&reg;: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:</div>

Key Account Specialist; Money JD

Palo Alto Networks

<div><div>Atlanta, Georgia, United States Sales Ref ID: JR-015793</div><div> 
</div><div>Our Mission
At Palo Alto Networks&reg;, we&rsquo;re united by a shared mission&mdash;to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you&rsquo;re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you&rsquo;re in the right place.
Who We Are
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.
Job Summary
Your Career 
The Solutions Consultant Manager is the evolution of the traditional Sales Engineer Manager role, aligning how we lead teams to best serve our customers in understanding their environment, providing solution guidance and ensuring value realization in their investment with Palo Alto Networks.
As our Solutions Consultant Manager, you are the technical leader for your District Solutions Consulting team. You will work closely with the District Sales Manager and, along with your team, build relationships with your customers with the goal of helping them detect and prevent advanced cyberattacks and breaches. Our customers need guidance on what applications to deploy from our platform. Your guidance, expertise, and mentorship of your team will keep them ahead of the latest cyberthreats and stay on the leading edge of prevention.
As the technical leader for your assigned territory, you will guide and develop your team to define innovative technical solutions that secure customers' key business imperatives and maximize the value of their investment with Palo Alto Networks. You will champion our industry leadership in on-premises, cloud, and security operations services, establishing Palo Alto Networks as the preferred cybersecurity partner for your customers. You will also nurture talent within your team and provide valuable feedback to the product management team on new feature requests and product improvements based on insights gained from your customer interaction. Your team will play a key role in defining technical solutions that secure a customer&rsquo;s key business imperatives and ensuring value realization of their investment with Palo Alto Networks. 
Your Impact<ul><li>
Recruit and hire new Solutions Consultants into the territory, hiring the best talent in the industry</li><li>
Responsible for training, mentoring, and reviewing employees on your team, keeping them engaged and successful in their careers</li><li>
Support field Solutions Consultant team in complex evaluations, problem-solving and challenging customer environments</li><li>
Leads and coaches team on successful technical validation efforts based on best practices to ensure technical win in assigned opportunities.</li><li>
Define, create and monitor individual development plans for your team</li><li>
Works closely with Professional Services, Customer Success and Specialist teams to ensure overall customer implementation and adoption of solutions.</li><li>
Provide effective technical leadership in customer interactions to include sharing security trends and standard methodologies employed by other customers to actively be part of the selling process</li><li>
Drive Palo Alto Networks Platformization efforts within your accounts.</li></ul><ul><li>
Work closely with the Domain Specialist Manager to ensure optimal use of resources and align the required resources to the projects you are handling</li><li>
Act as an escalation point to collaborate with pre-sales and post-sales teams for any issues that arise</li><li>
Build and maintain relationships with key customers to solidify reference accounts and to assist the account teams with defining plans to drive more business</li><li>
Present to customers as our expert in your area at all levels in the customer hierarchy from technician to CIO</li><li>
Discuss competitor products in the marketplace and positions ours as the best alternative</li><li>
Working with Product Management, Technical Marketing, and R&amp;D to build requirements and product features for our large customers and provide feedback from customers</li><li>
50-75% travel within the region</li><li>
Work with your sales counterpart (DSM) to develop a technical strategy that accelerates growth. Identify key verticals, markets, use cases, and solutions to focus on, and devise a comprehensive strategy and engagement model tailored to your region or district.</li></ul>
Qualifications
Your Experience<ul><li>
Experience as a pre-sales System Engineer Manager</li><li>
Experience as a Senior System Engineer/Specialist</li><li>
Industry knowledge of security product market trends and directional awareness of our roadmap and technology development efforts, knowledge of competitor offerings and products</li><li>
Knowledge of how to deliver comprehensive security solutions to Palo Alto Networks customer base</li><li>
Experience in selling, designing, implementing or managing one or more of the following solutions: Network Security, SASE, SaaS, CNAPP and/or SOC Transformation Technologies</li><li>
Partnering with Customer Support functions to ensure successful implementation and adoption of sold solutions</li><li>
Strong communication (written and verbal) and presentation skills</li><li>
Quota driven attitude focused on client's best solution by being a trusted advisor</li><li>
Proficient in English</li></ul>
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
$224,000.00 - $308,000.00/yr
Our Commitment
We&rsquo;re trailblazers that dream big, take risks, and challenge cybersecurity&rsquo;s status quo. It&rsquo;s simple: we can&rsquo;t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.</div></div>

Solutions Consulting Manager

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Solutions Consulting Manager