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customer care specialist - est Jobs in Atlanta

customer care specialist - est

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customer service operations associate

customer care specialist est

Amplity

<div>
 Join Amplity, the full-service go-to partner of biopharma companies that delivers flexible + specialized medical + commercial services. No matter where a drug is in its lifecycle, we scale with ease to maximize resources + improve impact for all our clients. Through strategic partnerships + deep therapeutic expertise, Amplity transforms how breakthrough treatments reach the people who need them.
 
 
 We are currently seeking passionate, highly motivated, experienced individuals with a demonstrated track record of success in the contact center environment. Our client&rsquo;s Contact Center supports inbound Healthcare Service programs across a multitude of marketing campaigns, disease states, and projects. This Contact Center provides customer service support to inbound inquiries across several channels to include telephone, email, postal mail, fax, and chat.
 
 
 
 Customer Care Specialist
 
 
 
 Customer Care handles inbound, unsolicited customer calls from Consumer and Healthcare Professionals for inquiries such as product questions, adverse events, sample requests, etc. The Customer Care Specialist is responsible for handling inbound customer inquiries, including identification and processing of Adverse Events and Technical Complaints.
 
 
 
 Remote Position
 
 
 
 
 Essential duties and responsibilities include but are not limited to the following:
 
 
 
 <ul>
 <li>
 Provides customer service support in handling all patient inquiries through phone, email, direct mail and other channels
 </li>
 <li>
 Maintain excellent quality standards, adhere to approved materials and guidelines
 </li>
 <li>
 Accurately collect information required by individual programs and correctly capture in specific program databases
 </li>
 <li>
 Answer product questions from customers according to company policy utilizing approved FAQs and discussion guides
 </li>
 <li>
 Exhibit effective communication and tele-management skills. Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed
 </li>
 <li>
 Effective identification and processing of potential Adverse Events and Technical Complaints in accordance with our Client&rsquo;s Working Practice Documents (WPDs)
 </li>
 <li>
 Demonstrate adherence to all Privacy/Security procedures as outlined in applicable WPDs
 </li>
 <li>
 Adhere to all company policies and Standard Operating and Working Procedures
 </li>
 <li>
 Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed
 </li>
 <li>
 Identifying and triaging customer escalations through resolution, including collaboration with other functions to ensure compliant solution
 
 
 </li>
 </ul>
 
 Requirements For The Position
 
 
 
 <ul>
 <li>
 BA/BS degree or relevant work experience
 </li>
 <li>
 Customer service-related experience
 </li>
 <li>
 Expert level typist
 
 
 </li>
 </ul>
 
 Employees can expect to be paid a salary of approximately $38K- $40K.
 
 
 
 
 Credentialing Requirements
 
 
 
 As a representative of a pharmaceutical company, you may be required to submit and maintain credentials, such as training, vaccinations, and other job-related documentation to gain access to hospitals or healthcare providers.  It is the Company&rsquo;s expectation that you comply with the requirements outlined by the facilities on your call plans.
 
 
 Additionally, certain geographic jurisdictions or hospital systems have requirements to apply for and obtain a representative license. At this time, representatives working in the District of Columbia, City of Chicago, State of Nevada, State of Oregon, or those associated with Jackson Memorial Health in Miami-Dade County Florida may be required to obtain specific licenses. This list may be subject to change, including the potential for additions or modifications. In the event of any significant changes, you will be notified accordingly.
 
 
 
 EPIIC Values
 
 
 
 All positions at Amplity have a responsibility to demonstrate our EPIIC Values in order to uphold our high-service standards.
 
 
 Excellence: We set high standards. We are solutions-focused and achieve outstanding results with a professional and positive attitude.
 
 
 Passion: We love what we do. Our energy inspires, engages, and motivates others.
 
 
 Innovation: Our ideas set us apart. We are curious and bold and challenge traditional ways of working.
 
 
 Integrity: We are open, honest, and transparent. We do the right thing with courage and understanding.
 
 
 Collaboration: We are better together. We actively seek the participation of others to achieve greater outcomes.
 
 
 
 About Us
 
 
 
 Amplity powers biopharma innovation through expert-led teams that deliver. Whether you knew us in the 80&rsquo;s as Physician Detailing Inc., or in the 00&rsquo;s as part of Publicis Health , the companies that came together in 2019 to form Amplity have delivered contract medical, commercial + communications excellence for 40+ years.
 
 
 Our people-driven, tech-enabled DNA fuels everything we do. Our professionals understand the pharmaceutical industry from the inside out. With a deep grasp on product lifecycles, marketing hurdles, operational nuances + the complex needs of providers and patients, we help our clients launch products + operate smoothly with precision &mdash; across all business shapes, sizes + specialties.
 
 
 We are on a mission to improve patient outcomes through executional excellence &mdash; enabling our partners in pharma to thrive in turn. At Amplity, we are allies in excellence. And we do it quicker, better, nicer than anyone else.
 
 
 
 Our Diversity Policy
 
 
 
 We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. In addition, Amplity Health maintains policies and procedures designed to comply with applicable federal, state and local laws governing non-discrimination in employment in every location in which Amplity Health has facilities.
</div>

Customer Care Specialist - EST

Calendly

<div><div><h4 class="jobSectionHeader">What's in it for you?</h4>

Ready to make a serious impact? Millions of people already rely on Calendly, and we're still in the midst of exciting product growth &mdash; it's a fantastic time to join us. Everything you'll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you've ever worked with, then we hope you'll consider allowing Calendly to be a part of your professional journey.</div><h2 class="jobSectionHeader">
About the team &amp; opportunity</h2>

What's so great about working on Calendly's Customer Experience team?

We provide a high touch experience to each customer and enable them to maximize our product so that they can gain valuable time back into their day to day.

 Why do we need you? Well, we are looking for a Customer Support Specialist who has a curiosity for technology, critical problem-solving skills, and a desire to enable customers! You will report to a Manager of Customer Service being on the front lines of customer support issues during our second shift hours.
<h2 class="jobSectionHeader">
A day in the life of a Customer Support Specialist at Calendly</h2>

You will resolve tickets via Live Chat, Phone or Email promptly in a fast-paced environment and effectively maintain expert-level product knowledge. You will have the opportunity to participate in Calendly support initiatives and you will be measured by personal and team goals &amp; metrics. Many customers have experienced the value of Calendly firsthand, and our team makes a huge impact on that experience. In order to stay at the top of industry customer service standards, we need to continually grow our team.
<h2 class="jobSectionHeader">
On a typical day, you will be working on:</h2>
<ul><li>Be the first point of contact for our users when they need help or have questions, providing solutions and creating the very best Calendly support experience</li>
<li>Help our customers schedule more meetings</li>
<li>Take a consultative approach to problem-solving</li>
<li>Maintain fantastic written communication skills</li>
<li>Be a Calendly product, use-case, and scheduling industry expert</li>
<li>Patiently empathize with customers with every interaction</li>
<li>Attend ticket audits and receive active feedback on a regular basis</li>
<li>Document &amp; advance customer and internal issues appropriately</li>
<li>Go above and beyond to serve our customers and your team (be a self-starter)</li>
<li>Use your technical savviness and resourcefulness to assist customers relatively autonomously</li>
<li>Take ownership over the customer experience you provide</li>
</ul><h2 class="jobSectionHeader">What do we need from you?</h2>
<ul><li>1+ years of experience in software (SaaS) customer support</li>
<li>Technical software troubleshooting skill and experience</li>
<li>Live Chat or Phone customer support experience a plus</li>
<li>Someone who thrives in a challenging, fast-paced environment and enjoys helping people</li>
<li>A self-starter mentality and desire to make a direct, tangible impact on a rapidly growing product and company</li>
<li>Drive and ability to thrive in a metrics-focused role and team environment</li>
<li>Phenomenal written and verbal communication skills</li>
<li>Outstanding time management skills</li>
<li>Someone who works collaboratively with a passionate, customer-centric team</li>
<li>Authorized to work lawfully in the United States of America. Calendly does not engage in immigration sponsorship at this time</li>
</ul>
Our ideal candidate will thrive in a fast-paced, high-volume, email, phone, and live chat-based customer support environment. This role will require product expertise, exemplary time management skills, critical thinking about problem-solving, and effective communication throughout the customer experience. Due to the hours of coverage, it is imperative that the person in this role exercise good, professional judgment and be able to thrive in a relatively self-sufficient context. We're looking for self-starters who are curious and intrinsically motivated to make an impact.
<h2 class="jobSectionHeader">
Available shifts</h2>

In order to best serve our customers globally, and to support multiple time zones, seven days a week.
<ul>
<li>This role has a consistent 5-day per week work schedule that will include one weekend day: your shift each week will be Tuesday - Saturday, 4pm - 1am EST.</li>
</ul><div>
The ranges listed above are the expected annual base salary for this role, subject to change.

Calendly takes a number of factors into consideration when determining an employee's starting salary, including relevant experience, relevant skills sets, interview performance, location/metropolitan area, and internal pay equity.

Base salary is just one component of Calendly's total rewards package. All full-time (30 hours/week) employees are also eligible for our Top Performer Bonus program (or Sales incentive), equity awards, and competitive benefits.

Calendly uses the zip code of an employee's remote work location, or the onsite building location if hybrid, to determine which metropolitan pay range we use. Current geographic zones are as follows:
<ul>
<li>Tier 1: San Francisco, CA, San Jose, CA, New York City, NY</li>
<li>Tier 2: Chicago, IL, Austin, TX, Denver, CO, Boston, MA, Washington D.C., Philadelphia, PA, Portland, OR, Seattle, WA, Miami, FL, and all other cities in CA.</li>
<li>Tier 3: All other locations not in Tier 1 or Tier 2</li>
</ul>
If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please let your Recruiter know when first connecting with them. Calendly is registered as an employer in many, but not all, states. If you are located in Alaska, Delaware, Hawaii, Idaho, Iowa, Montana, Nebraska, North Dakota, Rhode Island, South Dakota, and West Virginia, you will not be eligible for employment. Note that all individual roles will specify location eligibility.

All candidates can find our Candidate Privacy Statement here

Candidates residing in California may visit our Notice at Collection for California Candidates here: Notice at Collection

This role may require occasional travel for company events, team collaboration, or offsites.</div></div>

Customer Support Specialist, 2nd Shift (Tuesday - Saturday, 4pm ET - 1am ET)

Ignite Visibility

<div><div><div><div><div><div><div><div><div><div><div><div><div><div>Job Title: Executive Assistant to the C-Suite 
Location: Remote (U.S. based, EST or CST time zones) 
Employment Type: Full-Time
About the Role
We are not looking for a traditional assistant. We are seeking a seasoned, polished Executive Assistant to provide a strategic uplift to our C-level leadership in a fast-paced, agile digital marketing agency environment. This is a critical role for an experienced professional (5-6 years) who can operate as a seamless extension of the executive.
This is a step-change in how we approach executive support. We need a partner who can navigate a high-growth agency setting and manage complex workflows with a proactive, high-judgment approach. Your mission will be to maximize executive impact by providing clarity in chaos, anticipating needs before they arise, and managing high-stakes operations with complete autonomy.
Who You Are: Core Competencies &amp; Mindset<ul><li>
Highly Organized &amp; Detail-Oriented: You are the person others trust to never let anything fall through the cracks. Your meticulous approach to logistics, communication, and follow-through ensures that the executive operates with precision and efficiency at all times.</li><li>
Proactive &amp; Strategic Anticipation: You don't wait to be asked. You understand the executive's short-term tactics and long-term goals, using that insight to prepare materials, block strategic thinking time, and filter low-priority distractions before they consume valuable bandwidth.</li><li>
High-Stakes Judgment: You have the poise and discretion to manage sensitive information and board-level communications. You know when to act independently and when to escalate.</li><li>
Process Optimization: You are a systems thinker. You don't just follow workflows; you build and refine them to create efficiency across the entire executive support layer.</li><li>
Resilience &amp; Adaptability: You thrive in the fast-moving, ever-changing world of digital marketing and remain calm under pressure.</li></ul>
What You&rsquo;ll Do: Key Responsibilities
Strategic Calendar &amp; Resource Protection:<ul><li>
Own the executive's time with fierce protection. Proactively manage a complex, dynamic calendar across multiple time zones (EST/CST/PST), ensuring time is allocated to strategic priorities, deep work, and preparation.</li><li>
Serve as a high-level strategic filter, triaging internal and external requests with sound judgment regarding urgency and business impact to ensure the executive's focus remains on what matters most.</li><li>
Conduct light email management, flagging high-priority communications and drafting responses where appropriate to ensure critical matters are addressed swiftly.</li></ul>
Executive Communications &amp; Liaison:<ul><li>
Serve as the primary point of contact for internal teams and external partners, ensuring all interactions are handled with professionalism and the executive's voice in mind.</li><li>
Draft, review, and refine internal communications and presentations to ensure clarity and alignment with company goals.</li></ul>
High-Stakes Project &amp; Logistics Coordination:<ul><li>
Orchestrate complex travel itineraries (domestic and occasional international), including ground transportation and accommodations, with contingency plans for last-minute changes.</li><li>
Plan and execute high-profile events such as board meetings and executive off-sites, managing all logistics with a sharp eye for detail.</li><li>
Oversee the submission and tracking of expense reports, ensuring strict compliance with company policies.</li></ul>
Operational &amp; Business Support:<ul><li>
Act as a strategic liaison to other departments (IT, Finance, HR) to resolve administrative issues swiftly, ensuring the executive's workflow is never interrupted.</li><li>
Identify and implement new tools and processes to streamline executive operations and improve bandwidth across the leadership team.</li></ul>
Qualifications &amp; Experience<ul><li>
Experience: 5-6 years of EA experience with a minimum of 3 years supporting C-level executives in high-growth environments (marketing agency, SaaS, Tech, Professional Services experience is strongly preferred).</li><li>
Location &amp; Availability: Must be based in the Eastern (EST) or Central (CST) time zones. Must be available during standard U.S. business hours with the flexibility to support early or late meetings as needed a C-Suite in PST.</li><li>
Technical Mastery: Expert-level proficiency in Google Workspace (Gmail, Calendar, Docs, Sheets), Slack, Zoom, and modern scheduling tools.</li><li>
Communication: Impeccable written and verbal English communication skills.</li><li>
Judgment: Proven track record of handling highly confidential information with the utmost discretion and integrity.</li></ul>
To Apply: 
Please submit your resume and a brief cover letter explaining your experience in a high-level C-suite support role within an agency environment and why you are looking for a strategic partnership opportunity.</div></div></div></div></div></div></div></div></div></div></div></div></div></div><div></div>

Executive Assistant to the C-Suite (Remote)

Ivy Rehab Network

<div>
 
 State of Location:
 
 
 
 Georgia
 
 
 
 Position Summary
 
 
 
 At Ivy Rehab, we're "All About the People"! As a Patient Engagement Advocate (Healthcare Customer Service Representative), you will play a crucial role in our mission to help enable people to live their lives to the fullest.
 
 
 Join Ivy Rehab&rsquo;s dedicated team where you&rsquo;re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.
 
 
 
 Job Description
 
 
 
 
 Assignment:
 
 Temporary (90-Day Assignment) with Opportunity to Become Permanent
 
 
 
 Schedule:
 
 Full-Time Hours (40 hours per week); must be available Mon-Fri 7am-7pm EST
 
 
 We are currently seeking a talented individual for a temporary position, with the potential for permanent placement based on performance and business needs. This role offers the chance to prove your skills and make a lasting impact within our team.
 
 
 The
 
 Patient Engagement Advocate
 
 (Healthcare Customer Service Representative) works within a Patient Engagement Center that helps promote overall health and well-being. In this multi-channel (IB/OB phone, email, chat) contact center, position interacts with physical therapy patients to help them get access to the care they need. Supports geographically distributed physical therapy clinics by delivering a &ldquo;local&rdquo; patient experience. Ability to interact efficiently and put patients at ease will be key to maximizing relationships and help accelerate patient growth on behalf of our physical therapy clinics. Identify, create and adhere to processes and protocols which serve to optimize our relationships with the clinic staffs including front desk and clinicians.
 
 
 
 Your Responsibilities Will Include
 
 
 
 <ul>
 <li>
 Effectively listen and address patient needs to convert an inquiry to a booked appointment, while also achieving high patient satisfaction scores.
 </li>
 <li>
 Engage with patients in an empathetic and caring way that puts their needs first. This is particularly important if someone is in pain or frightened. Demonstrating a caring attitude will go a long way towards providing reassurance and comfort to ensure the patient&rsquo;s needs are handled with care.
 </li>
 <li>
 Leverage technology and knowledge base content modules to provide an experience that &ldquo;feels local&rdquo; from giving pinpoint directions, to sharing information about a specific provider or clinic. Avoid &ldquo;us vs them&rdquo; approach and demonstrate an inclusive &ldquo;we&rdquo; mentality.
 </li>
 <li>
 Collaborate and provide feedback to the marketing, operations, and technical teams as well as clinic staff to implement ongoing improvements which revolve around enhancing the patient experience.
 </li>
 <li>
 Collaborate with your supervisors and peers to identify and quickly resolve issues, recommend new approaches to strive for best practices.
 </li>
 <li>
 Work with patients if a clinic does not have enough near-term availability to offer them alternatives at other nearby clinics.
 </li>
 <li>
 Effectively inform and educate patients on insurance and about our financing/payment plan options.
 </li>
 <li>
 Properly set expectations with our patients in terms of what they can expect at their appointment and any other details that will facilitate a positive experience.
 </li>
 <li>
 Follow protocols for information capture and effectively categorize and disposition interactions in an accurate manner. This will enable accurate data analysis and result in feedback to our clinics or support services staff that is designed to improve the patient experience and accelerate growth.
 </li>
 <li>
 Achieve Key Performance Indicators: efficient handle time, productivity in terms of number of calls handled, conversion rates, patient satisfaction scores, accurate info capture, schedule adherence, etc.
 </li>
 <li>
 May work in other channels such as outbound, email, chat, etc.
 </li>
 <li>
 Perform other duties as assigned.
 
 
 </li>
 </ul>
 
 To Excel In This Role, You Should Possess
 
 
 
 <li>
 High School/GED or equivalent; College degree is preferable
 </li>
 <li>
 Minimum 2-3 years customer support experience and at least 1 year inbound contact center experience required including experience multi-tasking across multiple systems/apps
 </li>
 <li>
 Minimum of 1-2 years in a sales-oriented role, with a preference for candidates with experience in a call center or telesales environment.
 </li>
 Minimum Internet speeds of 10 Mbps upload and150 Mbps download; Latency &lt;30 ms; and Packet Loss &lt;2%
 <li>
 Preferred typing aptitude of 50-70 WPM.
 </li>
 <li>
 Experience working in positions where success is measured by meeting Key Performance Indicators (KPIs)
 </li>
 <li>
 Demonstrated tenure in previous positions of at least 2-3 years
 </li>
 <li>
 Must have a dedicated, quiet workspace at home (with a door) to work without distractions
 </li>
 <li>
 Must be able to provide a reliable high-speed internet connection for remote work
 </li>
 <li>
 Excellent verbal and written communication skills and the ability to effectively engage with patients
 </li>
 <li>
 Strong verbal communicator (very clear enunciation, ability to influence/persuade/engage, embody passionate spirit of helping people get the care they need)
 </li>
 <li>
 Attention to detail
 </li>
 <li>
 Ability to work in a fast-paced environment
 </li>
 <li>
 Must be technically savvy, with demonstrated experience working with multiple systems and apps
 
 
 </li>
 
 We welcome you to apply if you hold the following attributes:
 
 
 
 <ul>
 <li>
 Good listener
 </li>
 <li>
 Collaborative and team player
 </li>
 <li>
 Ability to display caring attitude and be empathetic
 </li>
 <li>
 Multi-task-carry on engaging conversation while following proper protocols for information capture
 </li>
 <li>
 Receptivity to coaching as well as understanding your strengths and opportunities for development
 
 
 </li>
 </ul>
 
 Why choose Ivy?
 
 
 
 <ul>
 <li>
 Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.
 </li>
 <li>
 Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.
 </li>
 <li>
 Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) and educational partners for continuous learning.
 </li>
 <li>
 Empowering Values: Live by values that prioritize teamwork, growth, and serving others.
 
 
 </li>
 </ul>
 
 We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.
 
 
 
 ivyrehab.com
 
 
</div>

Healthcare Customer Service Representative (Temp-to-Perm)

Physiotherapy Associates

<div>Overview:

Position: Medical Front Desk - Patient Service Specialist
Location: Atlanta, GA
Type of Employment: Full-time
Schedule: Monday-Friday, Hours vary
Compensation: $15.00-$18.00/hour pending experience 
When patients enter our outpatient physical therapy center in Atlanta, we want them to have an exceptional experience &ndash; starting at the front desk. That&rsquo;s where you come in. As a patient service specialist, you&rsquo;ll manage both the patient side and the business side of our center. Don&rsquo;t underestimate the impact you can make on every patient&rsquo;s care experience, even before they leave the waiting room.<div> 
Why Join Us:</div><ul><li>
Start Strong: Our mentorship and orientation programs ensure a successful transition</li><li>
Recharge &amp; Refresh: Generous PTO to maintain a healthy work-life balance</li><li>
Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings</li><li>
Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection</li></ul> 
Check out the video below for additional insight into the work of our Patient Service Specialists! 
<div></div>
Responsibilities: 
<div></div><ul><li>
Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out</li><li>
Schedule patient appointments in person and via phone</li><li>
Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team</li><li>
Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications</li></ul>
Qualifications:

Minimum:<ul><li>
High School Diploma or GED</li><li>
Insurance Verification Experience</li><li>
Health Care Experience</li></ul>
Preferred:<ul><li>
Insurance Verification Experience</li><li>
1 Year of Scheduling Experience</li></ul>
Additional Data:
<div>
Equal Opportunity Employer/including Disabled/Veterans</div></div>

Medical Front Desk - Patient Service Specialist

Palo Alto Networks

<div><div>Atlanta, Georgia, United States Sales Ref ID: JR-015793</div><div> 
</div><div>Our Mission
At Palo Alto Networks&reg;, we&rsquo;re united by a shared mission&mdash;to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you&rsquo;re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you&rsquo;re in the right place.
Who We Are
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.
Job Summary
Your Career 
The Solutions Consultant Manager is the evolution of the traditional Sales Engineer Manager role, aligning how we lead teams to best serve our customers in understanding their environment, providing solution guidance and ensuring value realization in their investment with Palo Alto Networks.
As our Solutions Consultant Manager, you are the technical leader for your District Solutions Consulting team. You will work closely with the District Sales Manager and, along with your team, build relationships with your customers with the goal of helping them detect and prevent advanced cyberattacks and breaches. Our customers need guidance on what applications to deploy from our platform. Your guidance, expertise, and mentorship of your team will keep them ahead of the latest cyberthreats and stay on the leading edge of prevention.
As the technical leader for your assigned territory, you will guide and develop your team to define innovative technical solutions that secure customers' key business imperatives and maximize the value of their investment with Palo Alto Networks. You will champion our industry leadership in on-premises, cloud, and security operations services, establishing Palo Alto Networks as the preferred cybersecurity partner for your customers. You will also nurture talent within your team and provide valuable feedback to the product management team on new feature requests and product improvements based on insights gained from your customer interaction. Your team will play a key role in defining technical solutions that secure a customer&rsquo;s key business imperatives and ensuring value realization of their investment with Palo Alto Networks. 
Your Impact<ul><li>
Recruit and hire new Solutions Consultants into the territory, hiring the best talent in the industry</li><li>
Responsible for training, mentoring, and reviewing employees on your team, keeping them engaged and successful in their careers</li><li>
Support field Solutions Consultant team in complex evaluations, problem-solving and challenging customer environments</li><li>
Leads and coaches team on successful technical validation efforts based on best practices to ensure technical win in assigned opportunities.</li><li>
Define, create and monitor individual development plans for your team</li><li>
Works closely with Professional Services, Customer Success and Specialist teams to ensure overall customer implementation and adoption of solutions.</li><li>
Provide effective technical leadership in customer interactions to include sharing security trends and standard methodologies employed by other customers to actively be part of the selling process</li><li>
Drive Palo Alto Networks Platformization efforts within your accounts.</li></ul><ul><li>
Work closely with the Domain Specialist Manager to ensure optimal use of resources and align the required resources to the projects you are handling</li><li>
Act as an escalation point to collaborate with pre-sales and post-sales teams for any issues that arise</li><li>
Build and maintain relationships with key customers to solidify reference accounts and to assist the account teams with defining plans to drive more business</li><li>
Present to customers as our expert in your area at all levels in the customer hierarchy from technician to CIO</li><li>
Discuss competitor products in the marketplace and positions ours as the best alternative</li><li>
Working with Product Management, Technical Marketing, and R&amp;D to build requirements and product features for our large customers and provide feedback from customers</li><li>
50-75% travel within the region</li><li>
Work with your sales counterpart (DSM) to develop a technical strategy that accelerates growth. Identify key verticals, markets, use cases, and solutions to focus on, and devise a comprehensive strategy and engagement model tailored to your region or district.</li></ul>
Qualifications
Your Experience<ul><li>
Experience as a pre-sales System Engineer Manager</li><li>
Experience as a Senior System Engineer/Specialist</li><li>
Industry knowledge of security product market trends and directional awareness of our roadmap and technology development efforts, knowledge of competitor offerings and products</li><li>
Knowledge of how to deliver comprehensive security solutions to Palo Alto Networks customer base</li><li>
Experience in selling, designing, implementing or managing one or more of the following solutions: Network Security, SASE, SaaS, CNAPP and/or SOC Transformation Technologies</li><li>
Partnering with Customer Support functions to ensure successful implementation and adoption of sold solutions</li><li>
Strong communication (written and verbal) and presentation skills</li><li>
Quota driven attitude focused on client's best solution by being a trusted advisor</li><li>
Proficient in English</li></ul>
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
$224,000.00 - $308,000.00/yr
Our Commitment
We&rsquo;re trailblazers that dream big, take risks, and challenge cybersecurity&rsquo;s status quo. It&rsquo;s simple: we can&rsquo;t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.</div></div>

Solutions Consulting Manager

Emory University

<div>Discover Your Career at Emory University:
<div>
Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community.</div>
Description:
<div>
KEY RESPONSIBILITIES:
</div><ul><li>Manages post-award activities within a Research Administration Services (RAS) unit in support of an assigned portfolio of grants and contracts within one or more units (i.e., school, department, division, institute, or center) using knowledge of grant and contract management rules and regulations, technical expertise, and analytical skills.</li><li>
Post-award activities include regular review, reconciliation, and projection of award finances, preparing adjustments and corrections to award budgets, preparing financial reports, and at the end of the award, ensuring all financial requirements have been met, and closing out the award.
</li><li>Interacts regularly with and provides high quality customer service to faculty members conducting sponsored research.
</li><li>Ensures adherence to quality standards and all policies and award regulations.
</li><li>Creates high quality written documents.
</li><li>Upon award acceptance, defines account establishment parameters, including billing and reporting requirements, budget, and cost sharing obligations.
</li><li>Sets up award in financial system. Distributes award information to PIs, co-PIs and relevant staff and other RAS units.
</li><li>Coordinates with relevant individuals to make adjustments to payroll for all budgeted positions (including relative cost sharing positions).
</li><li>Reviews and reconciles award expenditures and budgets, making adjustments, as necessary.
</li><li>Projects and forecasts future award expenditures.
</li><li>Manages budget, reporting and compliance timelines through the lifecycle of the grant or contract.
</li><li>Communicates with PIs on a regular basis regarding budget and expense adjustments and revisions.
</li><li>Completes financial reports to be sent to sponsor, as required by the award terms and conditions.
</li><li>Monitors compliance with agency and University regulations regarding reporting.
</li><li>Assists PIs with non-financial report submissions, as necessary.
</li><li>Coordinates and submits requests for No Cost Extensions, Carryover, rebudgeting requests, changes in scope, and other changes to the award; ensures all requests are done in compliance with sponsor guidelines and University policies.
</li><li>Facilitates the approval of invoices to pay subcontractors.
</li><li>Reviews effort reports and manages quarterly effort certification process for assigned units.
</li><li>Applies federal and university rules to management of effort allocation appropriately for individuals compensated whole or in part from federal awards.
</li><li>Assists in transferring awards out of the university.
</li><li>Closes out all funded projects consistent with university process and timelines.
</li><li>Follows and adheres to SOPs related to post-award functions.
</li><li>Performs related responsibilities as required.</li></ul><div>
MINIMUM QUALIFICATIONS:
</div><ul><li>Bachelor's degree OR an equivalent combination of education, training and experience.
</li><li>Proficiency with MS Office Suite software.</li></ul><div>
NOTE: Tasks related to this position can be performed remotely with only occasional visits to an Emory University location. Eastern (EST) time zone business hours may apply. Emory reserves the right to change this status with notice to employee. Emory does not approve as a primary work location in the following states; NJ, AK, and HI, any U.S. Territories or outside of the United States.
</div>Additional Details:
<div>
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Students, faculty, and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: 404-727-9867 (V) | 404-712-2049 (TDD).</div><div></div><div> 
Emory University is committed to ensuring equal access and providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to seek a reasonable accommodation, please contact the Department of Accessibility Services at accessibility@emory.edu or call 404-727-9877 (Voice) | 404-712-2049 (TDD). We kindly ask that requests be made at least seven business days in advance to allow adequate time for coordination.</div></div>

Research Administrator, Post-Award I - School of Medicine

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