customer support representative Jobs in Karachi

customer support representative

customer service representative Jobs in Karachi

customer service representative

sales consultant

technical support engineer Jobs in Karachi

technical support engineer

customer service representative (csr) Jobs in Karachi

customer service representative (csr)

customer experience specialist

Arena Multimedia Pakistan

Want to Be the Face of Arena Multimedia? We're Hiring!Are you more than just a customer support representative? Do you thrive on interaction, creativity, and being at the forefront?Arena Multimedia is searching for a bold, confident, and articulate Female Professional to become our Brand Representative &amp; Customer Experience Specialist.This isn't your typical desk job. You will:<ul><li>Be the first point of contact, wowing clients with your communication and problem-solving skills.</li><li>Be the face of our brand; on camera for our videos, online sessions, and social media.</li><li>Take charge at events, from managing logistics to hosting and engaging crowds.</li><li>Own the front office with your impeccable professional skills and presentation.</li></ul>We need someone who is:<ul><li>A stellar communicator (English, Urdu fluency is a must!).</li><li>Unshakably confident, negotiates well, and handles clients with ease.</li><li>Extremely presentable and carries a professional aura.</li><li>Camera-ready and enthusiastic about shooting videos and hosting.</li><li>A versatile go-getter, comfortable with flexible timings for special events.</li><li>A pro at multitasking between admin, events, and customer care.</li></ul>Show us you can represent the energy of a world-class creative institute!Job Type: Full-timePay: From Rs45,000.00 per monthApplication Question(s):<ul><li>What is your last salary drawn? </li><li>Which area are you living, apply if you live nearby North Nazimabad max 6-8kms radius.</li><li>What is your notice period?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>FD0/CSR: 1 year (Required)</li></ul>Work Location: In person

Customer Service Representative- Female Preferred

US Mobile

<div><div><div>US Mobile is on a mission to revolutionize connectivity. Imagine a world where you can go into a single app and buy terabytes of data for every one of your devices: phone, smart devices, car, home broadband, and more. That&rsquo;s the future that US Mobile is building: a software platform built truly for the 21st century and the age of 5G and IoT, with world class engineering, best-in-class user experience, and features that will define the next generation of connectivity.</div><div></div><div> 
At the core of it all, we have a team and culture that has been recognized by Forbes as one of the top 500 best startup employers in the US. Our team spans diverse backgrounds, cultures, and stories, with employees coming from 20+ countries.</div><div></div><div> 
We're a venture-backed company entering hypergrowth, having recently ranked 94th on Inc 5000's fastest-growing private companies in America, and we&rsquo;re looking for someone exceptional to join our team.</div><div></div><div> 
You're on the frontline, owning every millimeter of the customer experience. Through deep troubleshooting of common and outlier issues, walking customers through activation experiences, receiving and reporting on feedback directly from users, and developing satisfying solutions to difficult problems &mdash; you will gain a panoramic perspective on how US Mobile operates. From there, you can explore careers here and elsewhere in areas that interest you and where you provide unique insight and capabilities.</div><div></div><div> 
Product Support Engineers provide customer support by chat, phone or email with the authority to make direct decisions, think creatively, and with a direct line to teams around the company. Gain expertise on every aspect of the product and organization.</div></div>
<div><div><h3 class="jobSectionHeader">Responsibilities</h3><ul><li><ul><li>
Act as the bridge between customers and various departments, ensuring a seamless and unified customer experience journey.</li><li>
Define, shape, and implement a comprehensive CX strategy that encompasses all customer interactions.</li><li>
Collaborate with cross-functional teams to optimize processes, products, and technology for enhanced customer satisfaction.</li><li>
Analyze customer feedback and data to identify pain points and opportunities for improvement.</li><li>
Monitor and assess customer interactions to ensure adherence to the human-centered approach and brand values.</li><li>
Continuously innovate and iterate on the customer experience, driving positive changes based on insights and feedback.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader">Requirements</h3><ul><li><ul><li>
Bachelor's degree in a relevant field. IELTS, A-Levels.</li><li>
Strong communication skills, both written and verbal.</li><li>
Demonstrated empathy and customer-centric mindset.</li><li>
Ability to work effectively within a team and across departments.</li><li>
Proactive attitude with a strong willingness to learn and adapt.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader">What We Offer</h3><ul><li><ul><li>
Competitive above-market salary.</li><li>
Comprehensive health coverage.</li><li>
Free food, drinks, and many facilities.</li><li>
Dynamic and agile startup environment.</li><li>
Access to top-notch office amenities in Karachi.</li></ul></li></ul></div></div>
<div><div>₨ 150,000 - ₨ 300,000 a month</div></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Product Support Engineer - Karachi

Pryze

<div>
 
 
 About Us:
 
 
 
 
 
 
 Pryze is Pakistan's first tournament hosting mobile gaming app. Our mission is to empower gamers through technology, creating a deeply integrated financial ecosystem tailored to the growing gaming community.
 
 
 
 
 
 With over 50 million gamers in Pakistan and an expansive regional market of more than 175 million gamers, Pryze is redefining gaming with a sustainable, asset-light business model designed for hyper-growth and economic impact.
 
 
 
 
 
 
 Role Overview:
 
 
 
 
 
 
 We&rsquo;re looking for an
 
 Experience Associate
 
 to help shape how users experience Pryze across the app and beyond. This role focuses on user support, feedback, and day to day experience improvements. You&rsquo;ll work closely with product, operations, and growth teams to ensure users have a smooth, positive, and trustworthy experience at every touchpoint.
 
 
 
 
 
 We need someone who is user focused, detail oriented, and calm under pressure. Someone who listens well, communicates clearly, and takes ownership of problems until they are resolved. This role demands empathy, structure, and consistency. The ideal candidate enjoys working with people, spotting patterns in feedback, and turning issues into improvements.
 
 
 
 
 
 This role is perfect for someone who cares about customer experience, wants exposure to product and operations, and enjoys being close to users in a fast growing digital product. If you are driven by impact, take pride in helping users, and want to grow in a high ownership environment, we want to hear from you.
 
 
 
 
 
 
 Key Requirements:
 
 
 
 
 
 <ul>
 <li>
 1 to 3 years of experience in customer support, customer experience, operations, or a related role, preferably in startups or digital products.
 </li>
 <li>
 Strong written and verbal communication skills.
 </li>
 <li>
 Ability to handle user queries, complaints, and edge cases with professionalism and empathy.
 </li>
 <li>
 Comfort using tools such as chat support systems, CRM tools, or ticketing platforms.
 </li>
 <li>
 Ability to document issues clearly and escalate them to the relevant teams when needed.
 </li>
 <li>
 Strong problem solving skills and attention to detail.
 </li>
 <li>
 Ability to manage multiple conversations and priorities without losing quality.
 </li>
 <li>
 Willingness to work closely with product and operations teams to improve user flows.
 </li>
 <li>
 Interest in gaming, digital products, and consumer apps is a plus.
 </li>
 </ul>
 
 
 
 
 
 What We Offer:
 
 
 
 
 
 <ul>
 <li>
 A front row role in shaping the user experience of Pakistan&rsquo;s most ambitious gaming platform.
 </li>
 <li>
 Hands on exposure to product, operations, and growth teams.
 </li>
 <li>
 A fast paced startup environment with real ownership and responsibility.
 </li>
 <li>
 A collaborative culture that values accountability and continuous improvement.
 </li>
 <li>
 Competitive salary and benefits.
 </li>
 <li>
 The opportunity to grow into senior experience, operations, or product roles over time.
 </li>
 </ul>
 
 
 
 
 
 How to Apply:
 
 
 
 
 
 
 Please fill the form and upload your resume. We&rsquo;re excited to meet people who care deeply about users and want to build meaningful product experiences at Pryze.
 
</div>

Experience Associate

Air Arabia

<div>
 
 Job Purpose
 
 
 
 Manage relations with passengers by recovering from service failures ensuring retention of loyal customers. Handle passenger claims, complaints, and feedback from multiple channels and work cross functionally with internal &amp; external stakeholder for customer case management as per the policies, procedures, and entitlement.
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Handle passenger claims, complaints and feedback received from multiple channels including email, contact center, sales shops, airports, web, in-flight app, travel agents, civil aviation, etc.
 </li>
 <li>
 Manage different types of cases, study &amp; analyze the case, acknowledge passenger by sending appropriate first response within due date/time, follow up with internal departments/teams for case investigation, findings or corrective actions, update case history/timeline, inform the passenger with solution, and resolve the case within due date/time.
 </li>
 <li>
 Provide highest quality of service through personalized communication, accuracy, follow-ups &amp; escalations, case validation, compliance to internal processes, and system actions.
 </li>
 <li>
 Process credit vouchers, free tickets, air rewards loyalty points, etc. as service recovery and customer retention measures.
 </li>
 <li>
 Compensate eligible passengers based on customer tiers, international regulations such as EC261, or local passenger rights guidelines.
 </li>
 <li>
 Review and analyze customer feedback from different channels, identify root causes and areas of improvement, close the loop by working closely with relevant stakeholders.
 </li>
 <li>
 Highlight customer pain points, and recurring issues to avoid service failures and reduce complaints to enhance customer satisfaction.
 </li>
 <li>
 Constantly aim at maintaining high service levels and customer feedback, ensuring SLA target and CSAT scores are always met.
 
 
 </li>
 </ul>
 Key Result Responsibilities - Continued
 
 
 
 Qualifications (Academic, Training, Languages)
 
 
 
 Bachelors in business administration, or related customer-management stream from a recognized university
 
 
 
 Work Experience
 
 
 
 <ul>
 <li>
 3+ years of related working experience in customer care/customer experience role within consumer-oriented service industry, preferably in aviation.
 </li>
 <li>
 Proficient in CRM systems, customer feedback management tools, and MS Office suite
 </li>
 <li>
 Understanding of passenger travel journey, touchpoints, channels, etc.
 </li>
 <li>
 Understanding of customer retention and service recovery techniques, and its impact on customer loyalty.
 </li>
 <li>
 Capable of analyzing customer feedback and case data, identifying root causes, and suggesting preventive/corrective actions to mitigate &amp; prevent complaints.
 </li>
 <li>
 Capable of understanding market trends and emerging practices in CRM.
 </li>
 <li>
 Employs a balance of technical expertise, and essential soft skills.
 </li>
 </ul>
</div>

Customer Relations Executive

Minerva Research Solutions

<div>Location: Karachi (On-site) 
Department: Patient Experience &amp; Support 
Employment Type: Full-Time | Night Shift<h3 class="jobSectionHeader">
Who We Are</h3>
Minerva Research Solutions is a leading Clinical Trial Management and Support organization dedicated to elevating global healthcare outcomes through innovation, operational excellence, and uncompromising quality. We partner with biotech, pharmaceutical, and healthcare institutions to deliver integrated services across the clinical trial value chain &mdash; from feasibility to closeout.
Our portfolio spans Data Operations, Patient Recruitment, and Regulatory Services, enabling clients to accelerate the development of breakthrough therapies with accuracy, agility, and regulatory confidence. Governed by FDA and ICH-GCP standards, we are committed to delivering data integrity, participant safety, and reliable insights at every touchpoint.
We are expanding our Customer Experience function and seeking a customer-centric, articulate, and resilient professional to join our high-performance team.<h3 class="jobSectionHeader">
Role Summary</h3>
As a Call Center Representative, you will serve as the frontline ambassador for Minerva, representing our service standards, values, and commitment to excellence. You will play a critical role in guiding patients, partners, and stakeholders with accurate information and empathetic engagement, ensuring a seamless and compliant service experience.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
Manage inbound and outbound interactions to support patient and client inquiries on clinical services, ensuring clarity, professionalism, and accuracy.</li><li>
Deliver a frictionless customer journey by proactively understanding needs, resolving concerns, and providing tailored support.</li><li>
Support appointment coordination, participant onboarding, and dissemination of study-related information, ensuring compliance with confidentiality and data-handling standards.</li><li>
Maintain a high standard of service delivery aligned with Minerva&rsquo;s CX principles and regulatory guidelines (FDA/ICH-GCP).</li><li>
Collaborate with cross-functional teams to drive timely issue resolution and consistent service continuity.</li><li>
Maintain complete and compliant CRM documentation of all customer interactions.</li><li>
Identify service gaps and escalate complex situations to the relevant teams for swift resolution.</li></ul><h3 class="jobSectionHeader">
Required Qualifications &amp; Experience</h3><ul><li>
Bachelor&rsquo;s degree in any discipline (or equivalent).</li><li>
Exceptional communication skills in English &mdash; neutral/US accent preferred.(MANDATORY)</li><li>
Minimum 1 year of international customer support experience (contact center, BPO, or shared services).</li><li>
Experience in healthcare, life sciences, or clinical research is a plus but not mandatory.</li><li>
Strong analytical thinking, emotional intelligence, and client-service orientation.</li><li>
Ability to perform in a target-driven, high-volume, and fast-paced environment.</li><li>
Proficiency in customer service platforms/CRM tools and MS Office applications.</li><li>
Willingness to work night shifts and adjust to evolving business needs.</li></ul><h3 class="jobSectionHeader">
What You&rsquo;ll Gain at Minerva</h3><ul><li>
Competitive compensation with performance-based rewards</li><li>
Comprehensive medical insurance</li><li>
EOBI retirement benefits</li><li>
Structured Learning &amp; Development pathways, including certifications and career mobility</li><li>
Paid annual, medical, and casual leave</li><li>
Mental well-being and employee support programs</li><li>
Inclusive, collaborative, and growth-driven work culture</li><li>
Internal recognition &amp; employee engagement initiatives</li><li>
Modern digital tools and a technology-forward workplace</li><li>
Transportation facility for female staff &amp; conveyance allowance for male staff</li><li>
Night shift allowance</li><li>
Family-supportive policies, including parental leave</li><li>
Opportunities to contribute to community and social impact programs</li></ul><h3 class="jobSectionHeader">
Work Schedule</h3>
Monday &ndash; Friday 
 7:00 PM &ndash; 3:00 AM (On-site)<h3 class="jobSectionHeader">
Diversity, Equity &amp; Inclusion</h3>
Minerva Research Solutions is an Equal Opportunity Employer. We foster a culture where individuals are valued for their unique perspectives, encouraged to challenge the status quo, and empowered to unleash their potential.
KjrA2N2UqE</div>

Call Center Representative (Night Shift)

Ezone Pearl

Job Title: Etsy SpecialistLocation: Gulshan-e-Iqbal, Karachi (Onsite only)Job Type: Full-Time (9:30 AM to 6:00 PM)About Us: Ezone Pearl is a creative and vibrant e-commerce business specializing in handmade and unique products. We are seeking a dedicated Etsy Specialist to join our team and take our Etsy store to the next level. If you're passionate about crafting, have a keen eye for detail, and love the world of e-commerce, we want to hear from you!Job Description: As an Etsy Specialist, you will be responsible for optimizing our Etsy store's performance and enhancing its visibility within the platform. You will work closely with our Graphics Designer, content creators, and other team members to ensure a seamless and appealing shopping experience for our customers. Your duties will include but are not limited to:Listing Management: Create, edit, and manage product listings, ensuring they are well-optimized with appropriate keywords and tags.Pricing Strategy: Monitor and adjust pricing to remain competitive while maximizing profitability.Competitor Analysis: Analyze competitors' listings, pricing, and strategies to identify opportunities for improvement.SEO: Implement on-page and off-page SEO techniques to boost our store's visibility in Etsy's search results.Etsy Ads: Run and optimize Etsy advertising campaigns to drive traffic and sales.Collaboration: Coordinate with the Graphics Designer and content creators to create visually appealing and compelling product listings.Customer Engagement: Effectively and promptly respond to customer inquiries and concerns to ensure a high level of customer satisfaction.Coupon Management: Create and manage coupon codes to attract and retain customers.Feedback Monitoring: Continuously monitor and respond to customer feedback to maintain a positive reputation.Branding: Maintain the quality and creativity of store branding and designs to ensure a consistent and appealing brand image.Experience:<ul><li>1-3 years of managing Etsy store experience.</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthApplication Question(s):<ul><li>Are you okay for onsite Morning Job at Gulshan e Iqbal, Karachi</li><li>What is your Current salary?</li><li>What is your expected salary?</li><li>How many years of Etsy store experience do you have?</li><li>Have you attended any Etsy Certification? If yes please also mention name of institute.</li></ul>Work Location: In person

Ecommerce Expert - Etsy Specialist

Join Our Team as an E-Commerce Executive (Marketplace Specialist)Location: Gulshan-e-Iqbal, Karachi (Onsite Only) Timings: Full-Time | 9:30 AM &ndash; 6:00 PM Salary Range: PKR 35,000 &ndash; 45,000 per monthAbout Us: We are a growing e-commerce business passionate about delivering unique and high-quality products to a global customer base. As we expand our online presence across international marketplaces, we are looking for a driven E-Commerce Executive (Marketplace Specialist) to join our dynamic team.Role Overview: As an E-Commerce Executive, you will manage and optimize our online store(s) on leading global marketplaces. This role requires strong attention to detail, creativity in listing optimization, and strategic thinking to drive sales and improve visibility.Key Responsibilities:<ul><li>Listing Management: Create, edit, and optimize product listings with strong SEO and keyword strategies.</li><li>Market Research: Analyze competitors and marketplace trends to identify growth opportunities.</li><li>Pricing &amp; Promotions: Implement competitive pricing strategies, discount offers, and coupon codes.</li><li>Advertising Campaigns: Run and optimize marketplace ads to boost visibility and sales.</li><li>Collaboration: Work with designers and content creators to ensure engaging product images and descriptions.</li><li>Customer Service: Manage inquiries, resolve issues, and maintain excellent customer satisfaction.</li><li>Feedback &amp; Reviews: Monitor and respond to customer feedback to maintain a positive reputation.</li><li>Branding: Ensure consistency in store branding, creativity, and product presentation.</li></ul>Requirements:<ul><li>1&ndash;3 years of hands-on experience managing online marketplace stores (Amazon / eBay / Etsy preferred).</li><li>Strong knowledge of SEO, ads, and e-commerce strategies.</li><li>Excellent communication and problem-solving skills.</li><li>Ability to work independently as well as with a creative team.</li></ul>Perks of Joining Us:Competitive Salary Growth &amp; Learning Opportunities Friendly Work EnvironmentJob Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthApplication Question(s):<ul><li>Are you okay with an onsite morning job at Gulshan-e-Iqbal, Karachi?</li><li>Which e-commerce platforms/marketplaces do you have experience with</li><li>How many years of marketplace experience do you have?</li><li>What is your current salary?</li><li>What is your expected salary?</li><li>Have you attended any marketplace-related certifications/training? If yes, please specify.</li></ul>Work Location: In person

E-Commerce Executive (Marketplace Specialist)

Explore 2446+ Customer experience specialist in Karachi this December. Find roles across top companies and apply now to boost your career.