customer support executive Jobs in Karachi

customer support executive

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customer sales representative

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customer service executive Jobs in Karachi

customer service executive

customer service representative Jobs in Karachi

customer service representative

customer experience specialist

TalentPop App

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 Customer Experience Sales Specialist at TalentPop App: Elevating Service to Sales
 
 
 At TalentPop App, we believe the best support is the best sales strategy. We partner with high-growth e-commerce brands to integrate exceptional customer service with aggressive sales conversion goals. As a
 
 Customer Experience Sales Specialist
 
 , you are the vital link, ensuring every interaction&mdash;from initial inquiry to post-purchase support&mdash;is an opportunity to build loyalty and drive revenue.
 
 
 If you are passionate about delivering a premium customer experience while hitting sales targets in a dynamic e-commerce environment, this is your opportunity!
 
 
 IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK!
 
 
 To ensure your application is reviewed directly by the
 
 Recruitment Team
 
 , you
 
 must
 
 follow these critical steps exactly.
 
 Applications that do not choose 'Brand Concierge' and enter the correct code WILL NOT be reviewed.
 
 
 
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 When selecting the position during your application, please choose &ldquo;Brand Concierge&rdquo; from the list of available roles.
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 In the application form, you&rsquo;ll be asked for an application code &ndash; please enter CESS in that field.
 
 
 </li>
 </ul>
 Your Dual Role: Driving CX and Sales Success
 
 
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 Premium Customer Engagement: Serve as the brand's voice, communicating via phone, email, live chat, and SMS to expertly resolve inquiries and provide personalized product guidance.
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 Direct Revenue Generation: Proactively identify and execute high-value sales actions, including upselling, cross-selling, and product bundling, to maximize the average order value (AOV).
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 Sales Recovery &amp; Retention: Implement targeted efforts for abandoned cart assistance, subscription recovery, and winback campaigns to recapture lost sales and boost customer lifetime value (LTV).
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 Brand Concierge Service: Deliver a consistently high-end, consultative experience that aligns with the brand&rsquo;s identity, making the customer feel valued throughout their journey.
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 Post-Purchase Excellence: Efficiently manage all order-related concerns (tracking, returns, and exchanges), ensuring a seamless experience that encourages immediate repeat sales.
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 Data &amp; Process Improvement: Accurately log customer interactions and sales data, monitoring feedback trends to collaborate on continuous improvements in the customer experience and sales workflow.
 
 
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 </ul>
 
 What We Look For In a Specialist
 
 
 
 <ul>
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 1+ year of proven remote/online sales and customer support experience is mandatory.
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 Prior E-commerce Experience is Essential: You must be comfortable with the sales-focused elements of e-commerce support (e.g., upselling, subscription recovery, post-purchase sales).
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 Exceptional Communication &amp; Persuasion: A natural ability to build rapport quickly and skillfully convert customer conversations into closed sales opportunities.
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 Required experience in customer service across phone, email, or chat; direct e-commerce sales conversion experience is highly preferred.
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 Working knowledge of e-commerce platforms like Shopify, CRM tools, or other customer engagement technology is a definite asset.
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 Goal-oriented, self-starter who thrives in a fast-paced, high-performance remote environment.
 
 
 </li>
 </ul>
 
 Technical Requirements For a Seamless Remote Setup
 
 
 
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 A dedicated PC or laptop with an i5 processor or a comparable modern equivalent.
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 A stable, high-speed internet connection providing a minimum of 15 Mbps for both upload and download speeds.
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 A quiet, professional workspace suitable for conducting clear, uninterrupted calls.
 
 
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 </ul>
 Why Join TalentPop App?
 
 
 <ul>
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 Sales Incentives: Opportunity to earn commissions alongside your base salary, plus reliable annual performance-based raises.
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 Health &amp; Well-being: Comprehensive HMO health coverage or a monthly health stipend, plus paid time off.
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 Recognition: Generous performance and recognition bonuses for top contributors.
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 Flexibility: 100% permanent work-from-home setup&mdash;no commute required.
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 Growth Path: A supportive team culture with clear avenues for career advancement and skill development.
 
 
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 </ul>
 
 Ready to blend world-class customer experience with effective sales conversion? Apply now to become our next Customer Experience Sales Specialist at TalentPop App!
 
</div>

Customer Experience Sales Specialist

HRPSP - Your Strategic HR Partner

Customer Care Executive (Premium Category)Location: KarachiWe&rsquo;re looking for a dedicated and talented Customer Care Executive to join our premium service team. If you have a passion for delivering exceptional customer experiences, we want to hear from you!Salary &amp; Benefits:<ul><li>Base Salary: PKR 45,000</li><li>Commission: Up to PKR 15,000 based on performance</li><li>Medical Insurance: Comprehensive coverage for your health</li><li>Exclusive Internet Services: Enjoy additional perks</li><li>Remote Work Option: Flexible, based on eligibility</li></ul>Requirements:<ul><li>Education: Minimum Intermediate (Graduates preferred)</li><li>Experience: At least 6 months in a call center (preference for international call center experience)</li><li>Language Skills: Fluent English with excellent grammar and communication</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Care Executive (Premium Category)

ibex. Pakistan

<div>
 Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you come into the play.
 
 
 
 Qualifications
 
 
 
 
 Why Start Your Career At ibex.?
 
 
 
 You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family.
 
 
 
 What Makes You A Good Fit For This Job?
 
 
 
 This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
 
 
 
 What We Seek In You
 
 
 
 <ul>
 <li>
 Collaborative mindset
 </li>
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 Customer service focus
 </li>
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 Hands-on-problem solving ability
 </li>
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 The ability to communicate technical information in a simple manner
 
 
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 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 O Levels/Matric or above
 </li>
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 Excellent English Written and Verbal Communication
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 American or neutral accent
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
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 Must be alteast 18 Years old and hold valid CNIC.
 
 
 </li>
 </ul>
 
 Learning And Takeaways
 
 
 
 Here @ ibex. we will help build you!
 
 
 <ul>
 <li>
 Unlimited exposure
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 A chance to polish your skills
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 A great learning environment
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 Ample experience to build a future path for yourself
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 An opportunity to operate with a highly trained and diversified network of people
 
 
 </li>
 </ul>
 If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
 
 
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
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 Leave Encashment
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 Annual leaves
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 On job training
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 Two days off in a week
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 Ergonomic furniture and infrastructure
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 Referral Rewards
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 Annual Increment
 </li>
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 Conveyance facility
 </li>
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 Loan facility
 </li>
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 Employee Appreciation programs
 
 
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 </ul>
 The salary for this position will be up to Rs. 115,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services
 </li>
 <li>
 Collaborate and build relationships with customers to strengthen service competitiveness
 </li>
 <li>
 Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner
 </li>
 <li>
 Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score
 </li>
 </ul>
</div>

Customer Services Specialist - International

Kaaf Media Network

Kaaf Media Network, a leading full-stack marketing agency, is seeking a skilled HubSpot CRM Expert with at least 1 year of experience to enhance our sales and marketing operations. If you have a passion for optimizing CRM solutions and driving performance, we want to hear from you!Key Responsibilities<ul><li>Lead HubSpot implementations across Sales, Marketing, and Service Hubs.</li><li>Design and optimize pipelines, lifecycle stages, workflows, and automations.</li><li>Own CRM architecture, data models, and hygiene best practices.</li><li>Configure lead routing, scoring, and attribution frameworks.</li><li>Manage HubSpot integrations with tools like Salesforce, Zoom, Slack, Stripe, or other go-to-market (GTM) tools.</li><li>Support migrations from other CRMs and marketing platforms to HubSpot.</li><li>Partner with clients to understand business goals and translate them into HubSpot solutions.</li><li>Collaborate with internal RevOps, growth, and delivery teams to ensure smooth execution.</li></ul>Required Skills &amp; Experience<ul><li>1-3 years of hands-on HubSpot experience across one or more hubs.</li><li>Strong understanding of RevOps, CRM operations, and GTM workflows.</li><li>Experience with workflows, custom properties, reporting, and dashboards.</li><li>Familiarity with integrations, APIs, or automation tools (e.g., Zapier, Make).</li><li>Experience working with B2B SaaS or service-based clients.</li><li>Ability to manage projects independently and handle multiple stakeholders.</li></ul>Desired Qualities<ul><li>Strong problem-solving and system-design mindset.</li><li>Comfortable in client-facing roles and stakeholder discussions.</li><li>Detail-oriented with a focus on scalable, long-term solutions.</li><li>Organized, reliable, and execution-focused.</li><li>Curious about RevOps, automation, and modern GTM technology.</li></ul>Job Types: Full-time, Part-timeWork Location: In person

HubSpot CRM Expert (Night Shift)

Ezone Pearl

Job Title: Tiktok Shop SpecialistLocation: Gulshan-e-Iqbal, Karachi (Onsite only)Job Type: HybridAbout Us: Ezone Pearl is a creative and vibrant e-commerce business specializing in handmade and unique products. We are seeking a dedicated TikTok Specialist to join our team and take our TikTok store to the next level. If you're passionate about crafting, have a keen eye for detail, and love the world of e-commerce, we want to hear from you!Job Description: As an TikTok Shop Specialist, you will be responsible for optimizing our store's performance and enhancing its visibility within the platform. You will work closely with our Graphics Designer, content creators, and other team members to ensure a seamless and appealing shopping experience for our customers. Your duties will include but are not limited to:Listing Management: Create, edit, and manage product listings, ensuring they are well-optimized with appropriate keywords and tags.Pricing Strategy: Monitor and adjust pricing to remain competitive while maximizing profitability.Competitor Analysis: Analyze competitors' listings, pricing, and strategies to identify opportunities for improvement.SEO: Implement on-page and off-page SEO techniques to boost our store's visibility in Etsy's search results.Ads: Run and optimize advertising campaigns to drive traffic and sales.Collaboration: Coordinate with the Graphics Designer and content creators to create visually appealing and compelling product listings.Customer Engagement: Effectively and promptly respond to customer inquiries and concerns to ensure a high level of customer satisfaction.Coupon Management: Create and manage coupon codes to attract and retain customers.Feedback Monitoring: Continuously monitor and respond to customer feedback to maintain a positive reputation.Branding: Maintain the quality and creativity of store branding and designs to ensure a consistent and appealing brand image.Experience:<ul><li>12 months of Tiktok Shop store experience</li></ul>Pay: Rs40,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Have you attended any TikTok Shop Certification? If yes please also mention name of institute.</li><li>What is your Current salary?</li><li>What is your expected salary?</li></ul>Experience:<ul><li>Tiktok Shop: 1 year (Required)</li></ul>Work Location: Hybrid remote in Karachi Gulshan-E-Iqbal

Tiktok Shop Specialist

Job Title: Etsy SpecialistLocation: Gulshan-e-Iqbal, Karachi (Onsite only)Job Type: Full-Time (9:30 AM to 6:00 PM)About Us: Ezone Pearl is a creative and vibrant e-commerce business specializing in handmade and unique products. We are seeking a dedicated Etsy Specialist to join our team and take our Etsy store to the next level. If you're passionate about crafting, have a keen eye for detail, and love the world of e-commerce, we want to hear from you!Job Description: As an Etsy Specialist, you will be responsible for optimizing our Etsy store's performance and enhancing its visibility within the platform. You will work closely with our Graphics Designer, content creators, and other team members to ensure a seamless and appealing shopping experience for our customers. Your duties will include but are not limited to:Listing Management: Create, edit, and manage product listings, ensuring they are well-optimized with appropriate keywords and tags.Pricing Strategy: Monitor and adjust pricing to remain competitive while maximizing profitability.Competitor Analysis: Analyze competitors' listings, pricing, and strategies to identify opportunities for improvement.SEO: Implement on-page and off-page SEO techniques to boost our store's visibility in Etsy's search results.Etsy Ads: Run and optimize Etsy advertising campaigns to drive traffic and sales.Collaboration: Coordinate with the Graphics Designer and content creators to create visually appealing and compelling product listings.Customer Engagement: Effectively and promptly respond to customer inquiries and concerns to ensure a high level of customer satisfaction.Coupon Management: Create and manage coupon codes to attract and retain customers.Feedback Monitoring: Continuously monitor and respond to customer feedback to maintain a positive reputation.Branding: Maintain the quality and creativity of store branding and designs to ensure a consistent and appealing brand image.Experience:<ul><li>1-3 years of managing Etsy store experience.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Are you okay for onsite Morning Job at Gulshan e Iqbal, Karachi</li><li>What is your Current salary?</li><li>What is your expected salary?</li><li>How many years of Etsy store experience do you have?</li><li>Have you attended any Etsy Certification? If yes please also mention name of institute.</li></ul>Work Location: In person

Ecommerce Expert - Etsy Specialist

Keach Liquidators

Job Title: CRM &amp; Automation SpecialistJob Timings : Nigt shift Job Type : Full Time (on-site)Job Location: Gulistan e Johor , KarachiJob OverviewWe are seeking a detail-oriented and tech-savvy CRM &amp; Automation Specialist to manage, optimize, and scale our customer relationship management systems and marketing automation processes. The ideal candidate will be responsible for improving customer journeys, automating workflows, and enhancing lead management to drive business growth.Key Responsibilities<ul><li>Manage and optimize CRM systems (HubSpot, Salesforce, Zoho, etc.)</li><li>Design and implement automated workflows for marketing, sales, and customer support</li><li>Build and maintain email marketing automation campaigns</li><li>Develop lead scoring models and pipeline tracking systems</li><li>Integrate CRM with third-party tools and platforms</li><li>Ensure data accuracy, segmentation, and reporting</li><li>Create dashboards and performance reports for management</li><li>Improve customer lifecycle processes and retention strategies</li><li>Collaborate with sales, marketing, and operations teams</li><li>Monitor automation performance and continuously optimize processes</li></ul>Required Skills &amp; Qualifications<ul><li>2+ years of experience in CRM management and marketing automation</li><li>Hands-on experience with CRM platforms (HubSpot, Salesforce, Zoho, or similar)</li><li>Strong understanding of sales funnels and customer lifecycle</li><li>Experience with email marketing tools and automation platforms</li><li>Knowledge of API integrations and automation tools (Zapier, Make, etc.)</li><li>Strong analytical and problem-solving skills</li><li>Excellent communication and organizational skills</li></ul>Preferred Qualifications<ul><li>Experience in digital marketing and lead generation</li><li>Basic knowledge of HTML/CSS (for email customization)</li><li>Familiarity with data analytics and reporting tools</li><li>CRM certifications (preferred but not mandatory)</li></ul>intrested candidate can direcly apply thorugh this [Google Form: https://forms.gle/wiHw8AaF2RjQM4Lv9 }Job Type: Full-timeWork Location: In person

CRM & Automation Specialist

Explore 1977+ Customer experience specialist in Karachi this March. Find roles across top companies and apply now to boost your career.