customer service representative Jobs in Karachi

customer service representative

customer support representative Jobs in Karachi

customer support representative

customer service executive Jobs in Karachi

customer service executive

customer support executive Jobs in Karachi

customer support executive

international customer support specialist Jobs in Karachi

international customer support specialist

customer experience specialist

Air Arabia

<div>
 
 Job Purpose
 
 
 
 Manage relations with passengers by recovering from service failures ensuring retention of loyal customers. Handle passenger claims, complaints, and feedback from multiple channels and work cross functionally with internal &amp; external stakeholder for customer case management as per the policies, procedures, and entitlement.
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Handle passenger claims, complaints and feedback received from multiple channels including email, contact center, sales shops, airports, web, in-flight app, travel agents, civil aviation, etc.
 </li>
 <li>
 Manage different types of cases, study &amp; analyze the case, acknowledge passenger by sending appropriate first response within due date/time, follow up with internal departments/teams for case investigation, findings or corrective actions, update case history/timeline, inform the passenger with solution, and resolve the case within due date/time.
 </li>
 <li>
 Provide highest quality of service through personalized communication, accuracy, follow-ups &amp; escalations, case validation, compliance to internal processes, and system actions.
 </li>
 <li>
 Process credit vouchers, free tickets, air rewards loyalty points, etc. as service recovery and customer retention measures.
 </li>
 <li>
 Compensate eligible passengers based on customer tiers, international regulations such as EC261, or local passenger rights guidelines.
 </li>
 <li>
 Review and analyze customer feedback from different channels, identify root causes and areas of improvement, close the loop by working closely with relevant stakeholders.
 </li>
 <li>
 Highlight customer pain points, and recurring issues to avoid service failures and reduce complaints to enhance customer satisfaction.
 </li>
 <li>
 Constantly aim at maintaining high service levels and customer feedback, ensuring SLA target and CSAT scores are always met.
 
 
 </li>
 </ul>
 Key Result Responsibilities - Continued
 
 
 
 Qualifications (Academic, Training, Languages)
 
 
 
 Bachelors in business administration, or related customer-management stream from a recognized university
 
 
 
 Work Experience
 
 
 
 <ul>
 <li>
 3+ years of related working experience in customer care/customer experience role within consumer-oriented service industry, preferably in aviation.
 </li>
 <li>
 Proficient in CRM systems, customer feedback management tools, and MS Office suite
 </li>
 <li>
 Understanding of passenger travel journey, touchpoints, channels, etc.
 </li>
 <li>
 Understanding of customer retention and service recovery techniques, and its impact on customer loyalty.
 </li>
 <li>
 Capable of analyzing customer feedback and case data, identifying root causes, and suggesting preventive/corrective actions to mitigate &amp; prevent complaints.
 </li>
 <li>
 Capable of understanding market trends and emerging practices in CRM.
 </li>
 <li>
 Employs a balance of technical expertise, and essential soft skills.
 </li>
 </ul>
</div>

Customer Relations Executive

Flipdish

<div>
 
 At Flipdish, we&rsquo;re turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with (real human) support, so they can thrive on their own terms.
 
 
 Everything we do is designed to make running a restaurant satisfyingly simple, in a world that&rsquo;s anything but.
 
 
 
 About this role&hellip;
 
 
 
 Flipdish in Karachi is expanding its team of Onboarding Engineers, responsible for ensuring a seamless client onboarding experience. This role, based in our Karachi office, focuses on setting up and configuring our clients efficiently.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 Onboarding Excellence:
 
 Manage the full client onboarding process, including system setup, while maintaining customer base.
 </li>
 <li>
 
 Project Management:
 
 Efficiently oversee onboarding projects, meet deadlines, and maintain accurate records in our CRM system.
 </li>
 <li>
 
 Product Expertise:
 
 Become an expert on customising Flipdish products for unique customer needs.
 </li>
 <li>
 
 Customer Communication:
 
 Serve as the primary contact for customer-facing onboarding, including issue resolution and keeping clients informed.
 </li>
 <li>
 
 Customer Optimization:
 
 Use insights to advise customers on using Flipdish product effectively and increase their lifetime value through product adoption and satisfaction.
 </li>
 </ul>
 
 
 
 
 Join us in revolutionising the restaurant tech industry, empowering independent restaurant owners to thrive.
 
 
 
 
 
 
 
 We're looking for:
 
 
 <ul>
 <li>
 2+ years of experience in client-facing roles.
 </li>
 <li>
 A focus on delivering great customer experiences.
 </li>
 <li>
 Strong organisational and problem-solving skills.
 </li>
 <li>
 Technical troubleshooting proficiency.
 </li>
 <li>
 Excellent communication skills.
 </li>
 </ul>
 
 
 
 
 🦄
 
 About Flipdish
 
 
 
 We&rsquo;re Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we&rsquo;ve evolved around our customers and their needs. We&rsquo;re not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry.
 
 
 We go to great lengths to understand our customers (check out our C-suite on work experience). We&rsquo;re food industry natives. We&rsquo;ve worked in busy kitchens and run busy restaurant franchises. We don&rsquo;t just help our customers deal with real life problems, we give them a way of competing with the big chains, growing on their own terms, and falling back in love with what they do.
 
 
 
 
 
 
 🙈Don&rsquo;t be shy. Apply.
 
 
 
 We know that imposter syndrome can be a thing. Don&rsquo;t let it be. We want enthusiastic people from all backgrounds. If you feel like you&rsquo;re up for working with us, get in touch.
 
 
 We also understand some candidates might need assistance. That&rsquo;s not a problem in the slightest. Just reach out to us, we&rsquo;d love to hear from you.
 
</div>

Customer Onboarding Specialist

Minerva Research Solutions

<div>Location: Karachi (On-site) 
Department: Patient Experience &amp; Support 
Employment Type: Full-Time | Night Shift<h3 class="jobSectionHeader">
Who We Are</h3>
Minerva Research Solutions is a leading Clinical Trial Management and Support organization dedicated to elevating global healthcare outcomes through innovation, operational excellence, and uncompromising quality. We partner with biotech, pharmaceutical, and healthcare institutions to deliver integrated services across the clinical trial value chain &mdash; from feasibility to closeout.
Our portfolio spans Data Operations, Patient Recruitment, and Regulatory Services, enabling clients to accelerate the development of breakthrough therapies with accuracy, agility, and regulatory confidence. Governed by FDA and ICH-GCP standards, we are committed to delivering data integrity, participant safety, and reliable insights at every touchpoint.
We are expanding our Customer Experience function and seeking a customer-centric, articulate, and resilient professional to join our high-performance team.<h3 class="jobSectionHeader">
Role Summary</h3>
As a Call Center Representative, you will serve as the frontline ambassador for Minerva, representing our service standards, values, and commitment to excellence. You will play a critical role in guiding patients, partners, and stakeholders with accurate information and empathetic engagement, ensuring a seamless and compliant service experience.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
Manage inbound and outbound interactions to support patient and client inquiries on clinical services, ensuring clarity, professionalism, and accuracy.</li><li>
Deliver a frictionless customer journey by proactively understanding needs, resolving concerns, and providing tailored support.</li><li>
Support appointment coordination, participant onboarding, and dissemination of study-related information, ensuring compliance with confidentiality and data-handling standards.</li><li>
Maintain a high standard of service delivery aligned with Minerva&rsquo;s CX principles and regulatory guidelines (FDA/ICH-GCP).</li><li>
Collaborate with cross-functional teams to drive timely issue resolution and consistent service continuity.</li><li>
Maintain complete and compliant CRM documentation of all customer interactions.</li><li>
Identify service gaps and escalate complex situations to the relevant teams for swift resolution.</li></ul><h3 class="jobSectionHeader">
Required Qualifications &amp; Experience</h3><ul><li>
Bachelor&rsquo;s degree in any discipline (or equivalent).</li><li>
Exceptional communication skills in English &mdash; neutral/US accent preferred.(MANDATORY)</li><li>
Minimum 1 year of international customer support experience (contact center, BPO, or shared services).</li><li>
Experience in healthcare, life sciences, or clinical research is a plus but not mandatory.</li><li>
Strong analytical thinking, emotional intelligence, and client-service orientation.</li><li>
Ability to perform in a target-driven, high-volume, and fast-paced environment.</li><li>
Proficiency in customer service platforms/CRM tools and MS Office applications.</li><li>
Willingness to work night shifts and adjust to evolving business needs.</li></ul><h3 class="jobSectionHeader">
What You&rsquo;ll Gain at Minerva</h3><ul><li>
Competitive compensation with performance-based rewards</li><li>
Comprehensive medical insurance</li><li>
EOBI retirement benefits</li><li>
Structured Learning &amp; Development pathways, including certifications and career mobility</li><li>
Paid annual, medical, and casual leave</li><li>
Mental well-being and employee support programs</li><li>
Inclusive, collaborative, and growth-driven work culture</li><li>
Internal recognition &amp; employee engagement initiatives</li><li>
Modern digital tools and a technology-forward workplace</li><li>
Transportation facility for female staff &amp; conveyance allowance for male staff</li><li>
Night shift allowance</li><li>
Family-supportive policies, including parental leave</li><li>
Opportunities to contribute to community and social impact programs</li></ul><h3 class="jobSectionHeader">
Work Schedule</h3>
Monday &ndash; Friday 
 7:00 PM &ndash; 3:00 AM (On-site)<h3 class="jobSectionHeader">
Diversity, Equity &amp; Inclusion</h3>
Minerva Research Solutions is an Equal Opportunity Employer. We foster a culture where individuals are valued for their unique perspectives, encouraged to challenge the status quo, and empowered to unleash their potential.
KqEmpZcV7f</div>

Call Center Representative (Night Shift)

Ibex

Job OverviewDo you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. This job role would require you to have all the information related to technology. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you come into the play.Responsibilities:<ul><li>Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services</li><li>Collaborate and build relationships with customers to strengthen service competitiveness</li><li>Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner</li><li>Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score</li></ul>What We Seek in You:<ul><li>Collaborative mindset</li><li>Customer service focus</li><li>Hands-on-problem solving ability</li><li>The ability to communicate technical information in a simple manner</li></ul>Job Requirements:<ul><li>O Levels/A Levels or Graduate</li><li>Excellent English Written and Verbal Communication</li><li>Neutral accent</li><li>Proficiency with MS Office (Particularly MS Excel and MS Word)</li></ul>Perks &amp; Benefits<ul><li>Medical Insurance</li><li>Permanent Employment Status</li><li>Provident Fund</li><li>Internal Job Opportunities</li><li>Annual Leaves</li><li>Leaves Encashment</li><li>Referral Bonus</li><li>Company Pick &amp; Drop</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs115,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Intermediate (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

International Customer Support Specialist

ibex. Pakistan

<div>
 Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you come into the play.
 
 
 
 Qualifications
 
 
 
 
 Why Start Your Career At ibex.?
 
 
 
 You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family.
 
 
 
 What Makes You A Good Fit For This Job?
 
 
 
 This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
 
 
 
 What We Seek In You
 
 
 
 <ul>
 <li>
 Collaborative mindset
 </li>
 <li>
 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
 <li>
 The ability to communicate technical information in a simple manner
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 O Levels/Matric or above
 </li>
 <li>
 Excellent English Written and Verbal Communication
 </li>
 <li>
 American or neutral accent
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Must be alteast 18 Years old and hold valid CNIC.
 
 
 </li>
 </ul>
 
 Learning And Takeaways
 
 
 
 Here @ ibex. we will help build you!
 
 
 <ul>
 <li>
 Unlimited exposure
 </li>
 <li>
 A chance to polish your skills
 </li>
 <li>
 A great learning environment
 </li>
 <li>
 Ample experience to build a future path for yourself
 </li>
 <li>
 An opportunity to operate with a highly trained and diversified network of people
 
 
 </li>
 </ul>
 If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
 
 
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 115,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services
 </li>
 <li>
 Collaborate and build relationships with customers to strengthen service competitiveness
 </li>
 <li>
 Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner
 </li>
 <li>
 Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score
 </li>
 </ul>
</div>

Customer Services Specialist - International

Kaba Travel & Tourism

Job Title: Umrah Sales Specialist &ndash; Travel AgencyLocation: Shah Faisal Karachi Job Type: Full-time Company: Kaba Travel &amp; TourismAbout the Role: We are seeking an experienced Umrah Sales Specialist who understands the complete Umrah process, package creation, customer handling, and lead conversion. The ideal candidate must have relevant experience in Umrah sales within the travel industry.Key Responsibilities:<ul><li>Handle incoming Umrah inquiries via calls, WhatsApp, and social media</li><li>Create customized Umrah packages based on client requirements</li><li>Convert leads into confirmed bookings through strong sales skills</li><li>Guide customers regarding visas, hotels, transport, ziyarats, and travel procedures</li><li>Coordinate with suppliers, hotel partners, and transport teams</li><li>Maintain client records and update booking sheets</li><li>Meet weekly and monthly sales targets</li><li>Provide excellent customer service and after-sales support</li><li>Stay updated with latest Umrah policies, hotel rates, and airline fares</li></ul>Requirements:<ul><li>Relevant experience in Umrah sales is mandatory</li><li>Strong communication and client-handling skills</li><li>Knowledge of Umrah procedures, hotel categories, ground services, and documentation</li><li>Ability to create and explain package details clearly</li><li>Good command of WhatsApp, Excel, and basic CRM tools</li><li>Target-oriented and confident in closing sales</li><li>Polite, professional, and customer-focused attitude</li></ul>Benefits:<ul><li>Attractive salary + commission</li><li>Friendly working environment</li><li>Growth opportunities</li></ul>How to Apply: Send your resume to admin@kabatravelandtourism.com.pk with the subject: Umrah Sales Specialist ApplicationJob Type: Full-timeWork Location: In person

Umrah Sales Specialist

BMC Solutions

BMC Solutions is looking for a dynamic and motivated Sales Specialist to join our team.ResponsibilitiesEnsure the CRM system provides an effective and efficient sales funnel Develop and implement marketing techniques that drive new customer acquisition.Set specific marketing strategies to retain existing customers.Plan and manage multi-channel marketing campaigns.Suggest new methods to better address customer needs.Track marketing metrics and trends, including conversion rates and web analytics.Assist in organizing promotional events to reach prospective clients.Review and select CRM software that aligns with company needs.Conduct market research to stay updated on trends and competition.RequirementsProven work experience as a Sales / CRM Specialist.Strong background in customer acquisition strategies.Technical expertise with CRM systems and analytical tools.Knowledge of online marketing methods and best practices.Ability to manage marketing projects end-to-end.BS or MS in Marketing or a relevant field.Job Type: Full-timePay: Rs75,000.00 - Rs100,000.00 per monthWork Location: In person

Sales Specialist

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