customer service representative Jobs in Karachi

customer service representative

sales associate

associate customer advocate Jobs in Karachi

associate customer advocate

sales engineer

technical support engineer Jobs in Karachi

technical support engineer

customer experience specialist

DigitalOcean

<div><div>Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you&rsquo;ll find your place here. We value winning together&mdash;while learning, having fun, and making a profound difference for the dreamers and builders in the world.</div><div><h2 class="jobSectionHeader">
We are looking for an Associate Customer Advocate who is passionate about driving significant change to the customer experience through personal interactions and product feedback. Someone who has a desire to listen to customers' challenges and provide long-term solutions that enable the full power of our platform.</h2>

As an Associate Customer Advocate at DigitalOcean, you will join a dynamic team dedicated to revolutionizing cloud computing and AI. Your role is to engage with our customers to provide effective solutions to solve customer issues that relate to their account, billing, and platform experience. You&rsquo;ll educate customers about our platform&rsquo;s capabilities and features, spearheading their engagement, and offering an exceptional experience throughout their journey from on-boarding to scaling. We expect that you&rsquo;ll have a desire to connect with our customers and exhibit exceptional problem-solving skills. Our Customer Advocate personify DigitalOcean&rsquo;s empathy for customers, passion for enhancing their experience and relentless pursuit of simplicity at scale. This requires creative problem-solving and curiosity to tackle customer issues related to user experience and billing with knowledge of cloud services. Some, but not all candidates will have experience in technical areas such as Linux, programming, or web development. All candidates will be assessed against their ability to learn quickly and be a self-starter.
<h2 class="jobSectionHeader">
What You&rsquo;ll Do:</h2>
<ul><li>Respond to customer tickets with thoughtful, personalized communication</li>
<li>Educate customers on platform capabilities and best practices</li>
<li>Identify recurring challenges and drive solutions that benefit multiple customers</li>
<li>Create and update knowledge base articles to improve self-service resources</li>
<li>Collaborate with your team while independently owning customer challenges</li>
<li>Triage, escalate, and follow up on incidents or customer-impacting events</li>
<li>Quickly adapt to product, process, and policy changes</li>
<li>Share best practices and contribute to continuous team improvement</li>
</ul><h2 class="jobSectionHeader">Key Metrics: (optional)</h2>
<ul><li>Customer Experience</li>
<li>Ticket productivity</li>
<li>Quality Adherence</li>
<li>Maintaining Service levels (Timely responses)</li>
</ul><h2 class="jobSectionHeader">What You&rsquo;ll Add to DigitalOcean:</h2>
<ul><li>A customer-first mindset with the ability to empathize and build trust through clear, thoughtful communication</li>
<li>Curiosity and eagerness to learn cloud technologies, with the drive to become a product expert over time</li>
<li>Strong problem-solving skills with the creativity to find both immediate and long-term solutions for customers</li>
<li>Adaptability to thrive in a fast-paced, ever-evolving environment with frequent product and process updates</li>
<li>A collaborative spirit that uplifts your team while independently owning and resolving customer challenges</li>
<li>Commitment to continuous improvement by contributing ideas, sharing feedback, and refining support practices</li>
<li>Passion for simplifying complex topics, making the cloud more accessible for builders of all levels</li>
</ul><h2 class="jobSectionHeader">Why You&rsquo;ll Like Working for DigitalOcean</h2>
<ul><li>We innovate with purpose. You&rsquo;ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.</li>
<li>We prioritize career development. At DO, you&rsquo;ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.</li>
<li>We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.</li>
<li>We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.</li>
<li>We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.</li>
</ul>
<ul><li>This is an Onsite role</li></ul>

#LI-Onsite</div></div>

Associate Customer Advocate

MAERSK

<div>We are seeking a dynamic and experienced Customer Experience Team Lead to oversee a team supporting clients within our Supply Chain Management (SCM) portfolio. This role is pivotal in ensuring seamless end-to-end order execution across logistics solutions.
Key responsibilities
Customer Experience Leadership
<ul><li>Lead and develop a team of customer experience agents managing a diverse portfolio of SCM clients.
</li><li>Ensure proactive customer support and effective issue resolution within the designated geography.
</li><li>Foster strong customer relationships and promote team engagement.
</li></ul>Strategic Execution
<ul><li>Drive adoption of digital solutions across customer and CX teams.
</li><li>Implement cost optimization strategies aligned with procurement logic, ensuring safety and reliability.
</li><li>Identify and execute revenue-enhancing opportunities
</li></ul>Customer Satisfaction &amp; Advocacy
<ul><li>Build deep customer relationships by understanding their business needs and service expectations.
</li><li>Monitor satisfaction metrics and collaborate cross-functionally to drive improvements.
</li><li>Serve as the voice of the customer while aligning with Maersk&rsquo;s strategic vision.
</li></ul>Operational Excellence &amp; Collaboration
<ul><li>Continuously review and refine SOPs/IOPs to address recurring issues and exceptions.
</li><li>Promote cross-functional collaboration to enhance customer experience.
</li><li>Partner with Global Service Centres (GSC) to accelerate operational efficiency.
</li><li>Identify and resolve root causes of delivery performance issues.
</li></ul>Team Development &amp; Change Leadership
<ul><li>Support onboarding and ongoing coaching of team members to build a consultative and high-performing team.
</li><li>Lead change management initiatives to simplify processes and elevate the customer experience from transactional to value-driven.
</li></ul>We&rsquo;re looking for
<ul><li>3&ndash;5 years of experience in supply chain and/or logistics, covering services such as ocean freight, contract logistics, trucking, and customs brokerage.
</li><li>Proven experience in client-facing roles.
</li><li>Strong stakeholder management skills (internal and external).
</li><li>Excellent communication skills in English.
</li><li>Strategic and critical thinking capabilities, with a focus on process improvement and opportunity identification.
</li><li>Adaptability and ability to thrive in a matrixed organization.
</li></ul>Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. 
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .</div>

Customer Experience Team Lead

Mastercard

<div>
 
 Our Purpose
 
 
 
 
 Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
 
 
 
 
 Title And Summary
 
 
 
 Senior Representative, Contact Center
 
 
 Who is Mastercard?
 
 
 Mastercard is a global technology company in the payments sector. We power payments and provide products and services for individuals and industries all around the world. Our people, technology, data and brand provide the capabilities that drive our success. We believe in connecting people to priceless possibilities.
 
 
 As a company, we know that our success is driven by the skills, experience, integrity and mindset of the talent we hire. By building an inclusive, world-class culture, our employees have once-in-a-career opportunities to be a part of teams that have a greater impact on our community and our world. We invite you to join our team to find out how you too can start something priceless.
 
 
 
 Overview
 
 
 
 The Mastercard Cross-Border Services team is looking for a Senior Representative Contact Center to drive our customer experience strategy forward, by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and professional with excellent communication skills.
 
 
 
 Role
 
 
 
 <ul>
 <li>
 Provide timely response to inquiries, requests, and complaints to customers using different mediums such as voice, chat and email.
 </li>
 <li>
 Serves as a customer service resource to assist with the resolution of customer inquiries, collaborating with more senior resources to ensure complete and prompt response
 </li>
 <li>
 Supports operations as well as process improvements efforts with the voice of the customer in mind
 </li>
 <li>
 Review customer issues and assists with resolution development, escalating issues that require more advanced knowledge
 </li>
 <li>
 Coordinate with relevant department/s to provide resolution and customer satisfaction.
 
 
 
 </li>
 </ul>
 
 All About You
 
 
 
 <ul>
 <li>
 Result oriented, Self-Driven, Analytical, Strong interpersonal and good communication skills.
 </li>
 <li>
 Ability to multi-task and prioritize multiple tasks concurrently while meeting deadlines.
 </li>
 <li>
 Handle customer queries and escalated issues from the customer.
 </li>
 <li>
 Good communication skills in English and Local language.
 </li>
 <li>
 Ability to identify critical and priority issues, and proactively reprioritize daily tasks as needed.
 </li>
 <li>
 Ability to professionally communicate both written and verbal with different functional areas and external customers
 </li>
 <li>
 Self-motivated individual who works successfully, ethically, and cooperatively in a team atmosphere
 
 
 
 </li>
 </ul>
 
 Corporate Security Responsibility
 
 
 
 All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
 
 
 <ul>
 <li>
 Abide by Mastercard&rsquo;s security policies and practices;
 </li>
 <li>
 Ensure the confidentiality and integrity of the information being accessed;
 </li>
 <li>
 Report any suspected information security violation or breach, and
 </li>
 <li>
 Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.
 </li>
 </ul>
</div>

Senior Representative, Contact Center

ibex. Pakistan

<div>
 Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you come into the play.
 
 
 
 Qualifications
 
 
 
 
 Why Start Your Career At ibex.?
 
 
 
 You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family.
 
 
 
 What Makes You A Good Fit For This Job?
 
 
 
 This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
 
 
 
 What We Seek In You
 
 
 
 <ul>
 <li>
 Collaborative mindset
 </li>
 <li>
 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
 <li>
 The ability to communicate technical information in a simple manner
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 O Levels/Matric or above
 </li>
 <li>
 Excellent English Written and Verbal Communication
 </li>
 <li>
 American or neutral accent
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Must be alteast 18 Years old and hold valid CNIC.
 
 
 </li>
 </ul>
 
 Learning And Takeaways
 
 
 
 Here @ ibex. we will help build you!
 
 
 <ul>
 <li>
 Unlimited exposure
 </li>
 <li>
 A chance to polish your skills
 </li>
 <li>
 A great learning environment
 </li>
 <li>
 Ample experience to build a future path for yourself
 </li>
 <li>
 An opportunity to operate with a highly trained and diversified network of people
 
 
 </li>
 </ul>
 If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
 
 
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 100,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services
 </li>
 <li>
 Collaborate and build relationships with customers to strengthen service competitiveness
 </li>
 <li>
 Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner
 </li>
 <li>
 Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score
 </li>
 </ul>
</div>

Customer Services Specialist - International

<div>
 
 
 Company Description
 
 
 
 ibex delivers innovative business process outsourcing, smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions. Operating 34 facilities globally, ibex deploys next-generation technology to drive superior customer experiences for leading companies in retail, e-commerce, healthcare, fintech, utilities, and logistics. With a diverse team of over 35,000 employees and industry-leading technology like the Wave X platform, ibex manages nearly 200 million customer interactions annually, driving significant customer revenue and exceptional experiences. Visit our website at talentibex.com for more information and connect with us online.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Customer Service Specialist - Voice Program, located in Karachi. The Customer Service Specialist will be responsible for addressing customer inquiries, providing support via phone, and ensuring customer satisfaction. Day-to-day tasks include handling customer complaints, troubleshooting issues, and maintaining a high standard of customer service. Additionally, the specialist will aim to enhance the overall customer experience through effective communication and problem-solving skills.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Customer Support and Customer Service skills
 </li>
 <li>
 Ability to ensure Customer Satisfaction
 </li>
 <li>
 Excellent Phone Etiquette and communication skills
 </li>
 <li>
 Strong focus on enhancing Customer Experience
 </li>
 <li>
 Relevant experience in customer service roles is a plus
 </li>
 <li>
 Ability to work on-site in Karachi
 </li>
 <li>
 Effective problem-solving and troubleshooting abilities
 </li>
 <li>
 Proficiency in English
 </li>
 </ul>
 
 
 
 
 
 Job Specifications
 
 
 <ul>
 <li>
 O Levels/Intermediate or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 </ul>
 
 
 
</div>

Customer Service Specialist - Voice Program

Search Group of Companies

Job Title: Etsy SpecialistShift: Night Shift Job Type: Full-Time (on-site)Job Summary:We are looking for a skilled and experienced Etsy Specialist to manage and optimize our Etsy shop. The ideal candidate will be responsible for driving traffic, increasing sales, managing listings, and ensuring a seamless customer experience. You must have a proven track record of managing successful Etsy stores and be knowledgeable about Etsy algorithms, SEO, and trends.Key Responsibilities:<ul><li>Manage daily operations of the Etsy store.</li><li>Create, optimize, and update product listings with compelling descriptions, keywords, and high-quality images.</li><li>Conduct keyword research and implement Etsy SEO strategies to boost search rankings.</li><li>Monitor sales, inventory, and customer feedback to improve performance.</li><li>Create and execute promotional campaigns, sales events, and coupon strategies.</li><li>Analyze performance metrics and generate weekly/monthly performance reports.</li><li>Handle customer queries, messages, and order-related issues in a timely and professional manner.</li><li>Stay up to date with Etsy policy changes, trends, and competitor analysis.</li><li>Coordinate with designers and suppliers to ensure product quality and timely listings.</li><li>Recommend improvements for store layout, branding, and customer experience.</li></ul>Requirements:<ul><li>Proven experience managing a successful Etsy store or similar e-commerce platform.</li><li>Strong understanding of Etsy SEO, algorithms, and best practices.</li><li>Proficiency in using design tools (e.g., Canva, Photoshop) for product mockups and visuals.</li><li>Excellent written communication skills.</li><li>Data-driven mindset with the ability to analyze trends and metrics.</li><li>Customer service experience is a plus.</li><li>Ability to work independently and meet deadlines.</li></ul>Preferred Qualifications:<ul><li>Experience with Etsy Ads, off-site marketing, and influencer collaborations.</li><li>Familiarity with Print-on-Demand or handmade product categories.</li><li>Knowledge of other e-commerce platforms (Shopify, Amazon Handmade, etc.) is a bonus.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Etsy Specialist

Explore 2809+ Customer experience specialist in Karachi this October. Find roles across top companies and apply now to boost your career.

2809 customer experience specialist jobs IN Karachi

Associate Customer Advocate

Customer Experience Team Lead

Senior Representative, Contact Center

Customer Services Specialist - International

Customer Services Specialist - International

Customer Service Specialist - Voice Program

Etsy Specialist