customer support executive Jobs in Karachi

customer support executive

customer service representative Jobs in Karachi

customer service representative

customer support representative Jobs in Karachi

customer support representative

call center executive

contact centre agent

customer service agent

Tribe-d

<p><b>Job Title: Chat Support Agent (Freshers Welcome)</b></p><p><b>Company:</b> DIGIT-IT<br/><b>Job Type:</b> Full-time / On-site</p><p><b>Shift Timings:</b><br/>Day Shift: 12:00 PM &ndash; 6:00 PM<br/>Night Shift: 6:00 PM &ndash; 12:00 AM</p><p><b>Job Description:</b><br/>DIGIT-IT is looking for <b>Chat Support Agents</b> to join our team. This opportunity is ideal for <b>fresh candidates</b> who have good communication skills and basic computer knowledge. The selected candidates will be responsible for assisting customers through online chat and providing accurate information in a professional manner.</p><p><b>Requirements:</b></p><ul><li>Fresh candidates are encouraged to apply</li><li>Good written communication skills in English</li><li>Basic computer and typing skills</li><li>Ability to handle multiple chats professionally</li><li>Positive attitude and willingness to learn</li></ul><ul><li><b>Fresh candidates preferred</b></li><li><b>Nearby candidates are preferred</b></li></ul><p><b>Location</b> <b>Address</b>: Office 4 &amp; 5, 2nd Floor, Hina Center, Block 13 A Gulshan-e-Iqbal, Karachi</p><p><b>DIGIT-IT &ndash; Join our growing team and start your career with us!</b></p><p>Job Types: Part-time, Fresher</p><p>Pay: Rs15,000.00 - Rs20,000.00 per month</p><p>Location:</p><ul><li>Karachi Gulshan-E-Iqbal (Required)</li></ul><p>Work Location: In person</p>

Chat Support Agent

Pakpace

<p>We are seeking a dedicated and customer-focused Customer Support Executive to assist customers with inquiries, resolve complaints, and provide accurate information about our products and services. The ideal candidate should have excellent communication skills and a problem-solving mindset.</p><p><b>Key Responsibilities:</b></p><ul><li>Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner</li><li>Identify customer needs and provide appropriate solutions</li><li>Handle complaints and escalate complex issues to the relevant department when necessary</li><li>Maintain detailed records of customer interactions and transactions</li><li>Follow up with customers to ensure issue resolution</li><li>Provide product and service information to customers</li><li>Meet performance targets such as response time and customer satisfaction ratings</li><li>Maintain a positive and empathetic attitude toward customers at all times</li></ul><p><b>Requirements:</b></p><ul><li>Proven experience in customer service or a similar role (preferred)</li><li>Excellent verbal and written communication skills</li><li>Strong problem-solving abilities</li><li>Ability to handle pressure and manage multiple tasks</li><li>Basic computer knowledge and familiarity with CRM systems</li><li>High school diploma or Bachelor&rsquo;s degree (preferred)</li></ul><p><b>Skills:</b></p><ul><li>Communication skills</li><li>Active listening</li><li>Patience and empathy</li><li>Time management</li><li>Conflict resolution</li><li>Teamwork</li></ul><p><b>Job Type: Full-time</b></p><p><b>Work Location: In person</b></p><p>Pay: Rs20,000.00 - Rs30,000.00 per hour</p><p>Work Location: In person</p>

Customer Support

ibex. Pakistan

<div>
 In this role, you will be the first point of contact for our US-based customers, handling a variety of inquiries and issues. The ideal candidate is a patient and professional communicator, an effective multitasker, and is passionate about providing world-class customer support.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proven experience in any customer-facing role is required
  </li>
  <li>
   Exceptional verbal communication skills in English are essential. Candidates must possess a clear, neutral, or American accent to effectively service US-based customers
  </li>
  <li>
   Minimum Matric or O Levels is required
  </li>
  <li>
   Weekends Off
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Perks Of Being An Ibexian
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Medical Insurance &amp; OPD
  </li>
  <li>
   Provident Fund with investment options
  </li>
  <li>
   Leave Encashment
  </li>
  <li>
   Annual leaves
  </li>
  <li>
   On job training
  </li>
  <li>
   Two days off in a week
  </li>
  <li>
   Ergonomic furniture and infrastructure
  </li>
  <li>
   Referral Rewards
  </li>
  <li>
   Annual Increment
  </li>
  <li>
   Conveyance facility
  </li>
  <li>
   Loan facility
  </li>
  <li>
   Employee Appreciation Programs
   <br/>
   <br/>
  </li>
 </ul>
 The salary for this position will be up to Rs. 115,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Professionally manage a high volume of inbound calls from US customers regarding their complaints, requests, order status, follow-ups, and general inquiries
  </li>
  <li>
   Deliver an exceptional customer experience on every call, maintaining a professional, empathetic, and courteous demeanor while adhering to high-quality service standards
  </li>
  <li>
   Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with company policies and procedures
  </li>
  <li>
   Navigate multiple software applications (CRM, order management systems, knowledge base) simultaneously while actively listening and speaking with the customer
  </li>
  <li>
   Strive to meet and exceed individual and team performance metrics, including NPS, Customer Satisfaction (CSAT), and call handling time (AHT)
  </li>
 </ul>
</div>


Customer Success Specialist

Telemarketing

<p>A Customer Service Representative is the person customers reach out to when they need help. You are the connection between the company and its customers. Your goal is to make sure customers feel heard, valued, and satisfied.</p><p>This is <b>not a sales role</b> &mdash; there are no sales targets or pressure to upsell. Instead, your success will be measured by the quality of service you provide and the positive relationships you build with our clients.</p><p>What You&rsquo;ll Do:</p><ul><li>Handle client calls and queries professionally</li><li>Provide accurate information and solutions</li><li>Maintain records of client interactions</li><li>Ensure a positive experience for every client</li></ul><p>Why Join Us:</p><ul><li>No sales pressure or targets</li><li>Fixed salary + uncapped commissions</li><li>Daily and weekly incentives</li><li>Supportive team and positive work culture</li><li>Training programs and career growth opportunities</li><li>Flexible working options</li></ul><p>We&rsquo;re looking for candidates with good communication skills, a client-focused attitude, and a positive approach. Experience in customer service is a plus but not required.</p><p>Apply now to join a professional team where your contribution is valued and your growth is supported.</p><p>Job Types: Full-time, Part-time, Fresher</p><p>Pay: Rs50,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Language:</p><ul><li>Fluent in English (Required)</li></ul><p>Location:</p><ul><li>Karachi Gulistan-E-Jouhar (Kp-2023) (Required)</li></ul><p>Work Location: In person</p>

Professional Call Center Agent – Client Relations

Ace Marketing

<p>We are looking for Customer Service Agents to provide exceptional client support. Focus entirely on helping clients and building relationships.</p><p>Role Includes:</p><ul><li>Handle calls, messages, and emails</li><li>Resolve client issues promptly</li><li>Maintain client records</li></ul><p>Perks:</p><ul><li>Fixed salary + incentives</li><li>Flexible hours</li><li>Skill-building workshops</li><li>Career advancement opportunities</li></ul><p>Shift: Night (Part &amp; Full Time)</p><p>Job Types: Full-time, Part-time</p><p>Pay: Up to Rs40,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you in Karachi?</li></ul><p>Language:</p><ul><li>english with fluency (Required)</li></ul><p>Work Location: In person</p>

Call Center Representatives- Part Time

<div>
 In this role, you will be the first point of contact for customers, handling a variety of inquiries and issues. The ideal candidate is a patient and professional communicator, an effective multitasker, and is passionate about providing world-class customer support.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum Intermediate or above
  </li>
  <li>
   Proficiency in verbal communication skills in English is essential
  </li>
  <li>
   Advanced proficiency in MS Excel
  </li>
  <li>
   6 months of proven experience in a customer-facing role is required
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Professionally manage a high volume of inbound chat and emails from customers regarding their complaints, requests, order status, follow-ups, and general inquiries
  </li>
  <li>
   Deliver an exceptional customer experience on every chat and email, maintaining a professional, empathetic, and courteous demeanor while adhering to high-quality service standards
  </li>
  <li>
   Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with company policies and procedures
  </li>
  <li>
   Navigate multiple software applications (CRM, order management systems, knowledge base) simultaneously
  </li>
  <li>
   Strive to meet and exceed individual and team performance metrics, including NPS, Customer Satisfaction (CSAT), and call handling time (AHT)
  </li>
 </ul>
</div>


Chat Support Specialist (E-Commerce)

Standard Chartered Bank

<p></p><div><div><div><div><div><div><b>Requisition Number: </b>46176
</div></div></div></div><div><div><div><div><b>Job Location: </b>Karachi, PAK
</div></div></div></div><div><div><div><div><b>Global Grade: </b>Other
</div></div></div></div><div><div><div><div><b>Work Type: </b>Office Working
</div></div></div></div><div><div><div><div><b>Employment Type: </b>Fixed Term Worker
</div></div></div></div><div><div><div><div><b>Posting Start Date: </b>13/03/2026
</div></div></div></div><div><div><div><div><b>Posting End Date: </b>02/04/2026
</div></div></div></div><div><div><div><div><b>:
</b><div><div><div><div><b>Job Summary</b></div>
</div><div><div>
<div><div><div><div><p>This role involves handling inbound calls to assist customers, address their queries and ensure excellent customer service are provided. It also includes providing outbound services or sales calls when required. Strong communication skills and ability to work on holidays are essential for this role.</p></div><br>
</div>
</div></div></div></div></div><div></div><div><div><div><b>Key Responsibilities</b></div>
</div><div><ul><li>Handle inbound calls, provide end to end solutions to clients</li><li>Ensure all client enquires, service request and complaints are handled as per defined processes.</li><li>To be updated with all contact center process and policies and bank product information.</li><li>Supporting the client on any client-initiated needs</li><li>Delivering on transactions, service requests, mobile/online training</li><li>Fulfill all service needs with maximum first call resolution</li><li>Co-browse with the Client in order to assist in resolving issues</li><li>Ability to solve problems and close issues without handing over</li><li>Educate and steer clients for interactions with the bank via online</li><li>Educate and conduct initial set up for online, ATMs etc where required</li><li>Suggest solutions Client might potentially need using analytics triggered next-best-conversation;</li><li>Perform a needs analysis with Clients on receiving calls</li></ul></div></div><div><div><div><b>
Skills and Experience</b></div>
</div><div><ul><li>Call Center Management</li>
<li>Empathy and problem-solving</li>
<li>Possess customer centric and positive mindset with a can-do attitude</li>
<li>Ability to multi-task, prioritize and manage time effectively; remain calm under pressure, especially during peak hours or intense situations.</li>
<li>Effective Communication</li>
<li>MS Office</li>
</ul></div></div><div><div><div><b>About Standard Chartered</b></div>
</div><div><p>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p>
<p>Together we:</p>
<ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div><div><div><b>What we offer</b></div>
</div><div><p><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li></ul></div></div></div></div></div></div></div></div></div><p></p>

Contact Centre Agent

Explore 735+ Customer service agent in Karachi this March. Find roles across top companies and apply now to boost your career.