customer service representative Jobs in Karachi

customer service representative

calling agent

customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

international customer support specialist Jobs in Karachi

international customer support specialist

customer service agent

DS Ecommerce Solutions

As a Customer Support Representative, you will play a vital role in ensuring exceptional customer service and satisfaction. This position requires strong communication skills, attention to detail, and the ability to handle various customer-related tasks efficiently.Responsibilities:Verify &amp; Confirm customer orders to ensure accuracy and prevent returns &amp; chargebacks.Interact with customers through phone calls, addressing inquiries, and resolving any issues or complaints promptly.Provide effective solutions to customer queries, delivering a high level of customer satisfaction.Respond to customer comments, messages, and reviews on social media platforms in a professional and timely manner.Perform data entry tasks accurately and maintain up-to-date customer information and order details.Follow up with courier services to track orders and provide customers with timely updates.Collaborate with the team to address escalated issues and provide necessary support.Ensure adherence to company policies and procedures to maintain a high standard of customer service.Requirements:Age between 18 - 25.Minimum of 1 year of experience as a Customer Support Representative in an e-commerce or Shopify store.Excellent verbal and written communication skills in English and Urdu.Strong problem-solving skills and ability to handle customer inquiries effectively.Proficient in using customer support software, social media platforms, and basic data entry tasks.Ability to work efficiently in a fast-paced environment with attention to detail.Resides near Federal B Area, Karachi.Job Type: Full-timePay: Rs25,000.00 - Rs35,000.00 per monthWork Location: In person

Customer Support Representative

Zue Pvt Ltd

Job Title: Inbound Specialist Location: Main Shahra-e-Faisal, Karachi Shift Timings: 07:00 PM to 04:00 AM PST Working Days: Monday to Friday Employment Type: Full Time and OnsitePosition Overview:Zue is seeking experienced and enthusiastic professionals with strong English communication skills and a solid background and prior experience in Virtual Assistance, CSR, Inbound and Outbound roles. The selected candidates will act as a crucial link between our company and its US-based customers/clients, ensuring their needs are met with efficiency and care.Key Responsibilities:<ul><li>Handle incoming customer calls with professionalism and empathy, addressing inquiries, concerns, and complaints effectively.</li><li>Provide accurate information and assistance to resolve issues, escalating complex matters when necessary.</li><li>Use company systems to access customer accounts, assist with online transactions, troubleshoot technical issues, and guide customers through web-based applications.</li><li>Promote and educate customers on self-service tools for improved efficiency.</li><li>Document customer interactions, issues, and resolutions accurately in the CRM system while maintaining organized records and generating reports when required.</li><li>Stay updated on company products, services, and policies to provide informed support.</li><li>Collaborate with colleagues and other departments to resolve customer issues and provide constructive feedback for continuous improvement.</li></ul>Requirements:<ul><li>Minimum 2 years of US customer service experience.</li><li>Bachelor&rsquo;s degree or A-Levels.</li><li>Proficiency in MS Office Suite.</li><li>Exceptional English communication skills (written and verbal).</li><li>Flexibility to work USA shift timings.</li></ul>Perks and Benefits:<ul><li>OPD and IPD Health facility for self, dependents, and parents</li><li>Life Insurance Coverage for self</li><li>Fuel Card for Male Employees</li><li>Free Pick &amp; Drop for Female Employees</li><li>In-House Gym Facility</li><li>Paid Leaves &amp; US Holidays</li><li>Referral Bonus</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li><li>If selected? Would you be able to join immediately?</li><li>Residential Area in Karachi?</li><li>Are you comfortable working onsite in the evening shifts/ US hours, i.e., 07:00 PM to 04:00 AM Pakistan Time?</li></ul>Work Location: In person

Cutomer Support Specialist (Inbound)

ibex. Pakistan

<div>
 In this role, you will be the first point of contact for our US-based customers, handling a variety of inquiries and issues. The ideal candidate is a patient and professional communicator, an effective multitasker, and is passionate about providing world-class customer support.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven experience in any customer-facing role is required
 </li>
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 Exceptional verbal communication skills in English are essential. Candidates must possess a clear, neutral, or American accent to effectively service US-based customers
 </li>
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 Minimum Matric or O Levels is required
 </li>
 <li>
 Weekends Off
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
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 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
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 Annual leaves
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 On job training
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 Two days off in a week
 </li>
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 Ergonomic furniture and infrastructure
 </li>
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 Referral Rewards
 </li>
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 Annual Increment
 </li>
 <li>
 Conveyance facility
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 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation Programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 115,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of inbound calls from US customers regarding their complaints, requests, order status, follow-ups, and general inquiries
 </li>
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 Deliver an exceptional customer experience on every call, maintaining a professional, empathetic, and courteous demeanor while adhering to high-quality service standards
 </li>
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 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with company policies and procedures
 </li>
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 Navigate multiple software applications (CRM, order management systems, knowledge base) simultaneously while actively listening and speaking with the customer
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 Strive to meet and exceed individual and team performance metrics, including NPS, Customer Satisfaction (CSAT), and call handling time (AHT)
 </li>
 </ul>
</div>

Customer Success Specialist

Zidello

Seeking a female for the position of Customer Service Representative, with good communication skills in English and proficiency in using computersLOCATION : CENTRAL PLAZA MALL , M.A JINNAH ROAD SADDAR (NEAR GUL PLAZA)Strong and Confident in Communication and ConversationJob Type: 10:30 - 6:00 pmPay: Rs25,000.00 - Rs35,000.00 per monthWork Location: In personJob Type: Full-timePay: From Rs30,000.00 per monthWork Location: In person

CUSTOMER SUPPORT - SALES REP DEC

Denim600

Job description:Denim600 is a growing fashion and lifestyle brand dedicated to providing trendy and high-quality denim wear in Pakistan. We are looking for a motivated and customer-focused Chat Support Representative (Night Shift) to join our team.Key Responsibilities<ul><li>Handle customer queries via live chat, WhatsApp, and social media platforms.</li><li>Provide order updates, resolve complaints, and ensure smooth communication.</li><li>Guide customers regarding product details, sizes, availability, and delivery timelines.</li><li>Maintain a positive, professional, and friendly brand image during all customer interactions.</li><li>Coordinate with internal teams (sales, dispatch, logistics) to resolve customer concerns.</li></ul>Requirements<ul><li>Minimum 1 year of experience in customer support (chat support preferred).</li><li>Strong communication skills in English &amp; Urdu (both written and verbal).</li><li>Good typing speed with attention to detail.</li><li>Familiarity with Shopify, WhatsApp Business, Instagram, and Facebook will be a plus.</li><li>Positive attitude, problem-solving mindset, and ability to work under pressure.</li><li>Minimum Education: Intermediate/Graduate</li></ul>Salary &amp; Benefits<ul><li>Salary will be discussed during the interview (based on experience &amp; skills).</li><li>Growth opportunities within the company.</li><li>Friendly work environment.</li></ul>Location: Saima Arabian Villas, 4K Chowrangi, Karachi Job Type: Full-Time Working Hours: 10:00 PM &ndash; 6:00 AM (Monday - Saturday)Contact - 0348-7208113Job Type: Full-timeJob Type: Full-timePay: Rs22,000.00 - Rs25,000.00 per monthWork Location: In person

Chat Support Representative – Denim600 (NIght Shift)

Job description:Denim600 is a growing fashion and lifestyle brand dedicated to providing trendy and high-quality denim wear in Pakistan. We are looking for a motivated and customer-focused Female Chat Support Representative to join our team.Key Responsibilities<ul><li>Handle customer queries via live chat, WhatsApp, and social media platforms.</li><li>Provide order updates, resolve complaints, and ensure smooth communication.</li><li>Guide customers regarding product details, sizes, availability, and delivery timelines.</li><li>Maintain a positive, professional, and friendly brand image during all customer interactions.</li><li>Coordinate with internal teams (sales, dispatch, logistics) to resolve customer concerns.</li></ul>Requirements<ul><li>Minimum 6 year of experience in customer support (chat support preferred).</li><li>Strong communication skills in English &amp; Urdu (both written and verbal).</li><li>Good typing speed with attention to detail.</li><li>Familiarity with Shopify, WhatsApp Business, Instagram, and Facebook will be a plus.</li><li>Positive attitude, problem-solving mindset, and ability to work under pressure.</li><li>Minimum Education: Intermediate/Graduate</li></ul>Salary &amp; Benefits<ul><li>Salary will be discussed during the interview (based on experience &amp; skills).</li><li>Growth opportunities within the company.</li><li>Friendly work environment.</li></ul>Location: Saima Arabian Villas, 4K Chowrangi, Karachi Job Type: Full-Time Working Hours: 1:00 PM &ndash; 9:00 PM (Monday - Saturday)Contact - 0348-7208113Preference will be given to candidates residing in Saima Arabian Villas 4k Chowrangi or nearby areas.Job Type: Full-timePay: Rs22,000.00 - Rs25,000.00 per monthWork Location: In person

Female Chat Support Representative – Denim600

ACE Marketing (Pvt) Ltd.

Hiring: Customer Support Executive Shifts: Evening / Night Salary: PKR 35,000 &ndash; 40,000Why Work at 1AZ0 Marketing?<ul><li>Only lead generation &ndash; no sales targets</li><li>Stress-free, friendly work environment</li><li>Free communication training</li><li>Great for students &amp; fresh graduates</li></ul>Requirements:<ul><li>Intermediate / O-Levels or above</li><li>Good English (spoken &amp; written)</li></ul>Your Responsibilities:<ul><li>Make outbound calls to the U.S. market</li><li>Collect and follow up on leads</li><li>Build simple, positive client relationships</li></ul>Ready to join? Apply now!Job Types: Full-time, Part-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Are you located near Gulistan e johar or Gulshan iqbal?</li></ul>Language:<ul><li>Fluent English (Required)</li></ul>Work Location: In person

Call Center Executives (O/A Levels)

Explore 783+ Customer service agent in Karachi this December. Find roles across top companies and apply now to boost your career.