customer service representative Jobs in Karachi

customer service representative

customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

customer service executive Jobs in Karachi

customer service executive

customer service representative (csr) Jobs in Karachi

customer service representative (csr)

customer service agent

Intelligence Gateway

We are seeking a motivated and resultsdriven DME Outbound Agent to join our growing team. In this role, you will be responsible for reaching out to eligible person&rsquo;s providers to promote and facilitate our services. You will assess client needs, explain available equipment and other options while providing an excellent customer experience.This position requires strong sales and communication skills, along with a solid understanding of English based customer service representative.Qualifications &amp; Responsibilities:<ul><li>Experience: 1 to 2 years of telemarketing or outbound sales experience.</li><li>Excellent English communication and interpersonal skills (verbal and written).</li><li>Familiarity with basic terminology and DME processes.</li><li>Ability to handle objections and maintain a positive, professional attitude under pressure.</li><li>Make outbound calls to sale and promote our services and products.</li><li>Respond to inbound inquiries and convert qualified leads into clients.</li><li>Achieve or exceed weekly and monthly performance and sales targets.</li><li>We offer high basic salary plus high bonuses.</li></ul>Job Type: Full-timePay: Rs25,000.00 - Rs30,000.00 per monthWork Location: In person

DME Outbound Agent – Customer Service Representative

Experts Communication

Experts Communication is looking for a Customer Support Agent to join our dynamic team. The ideal candidate should have at least 1 year of experience in a call center or customer service role, with excellent communication, problem-solving, and sales skills.Salary: 40,000 - 50,000 PKR (based on skills and experience) Location: North Nazimabad, Block A, Karachi Shift: 7:00 PM &ndash; 4:00 AMNote: Freshers with good English Communication skills are encouraged to apply.Contact: +92 317 7770002 Email: hr@expertscommunication.netResponsibilitiesHandle inbound and outbound calls professionally Communicate effectively to provide information, support, and sales assistance Resolve customer inquiries and complaints efficiently Meet and exceed monthly sales and performance targets Maintain accurate records of interactions and follow-ups Ensure customer satisfaction and build strong relationshipsRequirements&#10004; Minimum 1 year of call center/customer service experience &#10004; Strong verbal &amp; written communication skills &#10004; Ability to handle objections and close sales confidently &#10004; Self-motivated, target-driven, and eager to learn &#10004; Ability to work the night shift (7:00 PM &ndash; 4:00 AM)Benefits5 working days (Saturday &amp; Sunday off) Competitive salary &amp; performance-based growth (evaluated every 4 months)Health Insurance Annual picnic &amp; dinner Monthly company-paid dinnersAnnual picnic &amp; dinnerKickstart your career with Experts Communication and grow in a professional, fast-paced environment!Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Support Agent

ASK Development

Job Description:We are hiring for banking helpline agent's for a well-reputed telecom company.Key Responsibilties:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:37K-45K (Performance based incentives)Educational Requirment:Minimum GraduationExperience:06 Months experience in banking sector (CSR)Job Type: Full-timePay: Rs37,000.00 - Rs55,000.00 per monthJob Type: Full-timePay: Rs45,000.00 per monthApplication Question(s):<ul><li>Do you have experience with Easypaisa/jazz Cash campaign?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In personJob Type: Full-timePay: Rs45,000.00 - Rs55,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Helpline agent

DK Digital Solutions

Timing: 6:00 PM to 3:00 AM (Night Shift) We prefer foreign/expat candidates or those with international exposure.Job DescriptionWe are looking for a Customer Support Executive with fluent spoken and written English to handle international clients. The ideal candidate must be confident, professional, and capable of delivering excellent customer service.Key Responsibilities<ul><li>Handle customer queries via calls, emails, and live chat</li><li>Provide accurate and timely information to customers</li><li>Resolve customer issues professionally</li><li>Maintain customer records and update system data</li><li>Coordinate with internal teams when needed</li><li>Ensure high-quality service and customer satisfaction</li></ul>Requirements<ul><li>Fluent spoken and written English (must)</li><li>Strong communication and interpersonal skills</li><li>Ability to work the night shift (6 PM &ndash; 3 AM)</li><li>Customer service experience (international preferred)</li><li>Professional attitude and problem-solving skills</li><li>Expat or foreign nationality preferred (not mandatory)</li></ul>Benefits<ul><li>Competitive salary</li><li>Professional and friendly work environment</li><li>Growth and learning opportunities</li></ul>Job Type: Full-timeWork Location: In person

Customer Support Representative

Minerva Research Solutions

<div>
 
 Location:
 
 Karachi (On-site)
 
 
 
 Department:
 
 Patient Experience &amp; Support
 
 
 
 Employment Type:
 
 Full-Time | Night Shift
 
 
 
 Who We Are
 
 
 
 Minerva Research Solutions is a leading Clinical Trial Management and Support organization dedicated to elevating global healthcare outcomes through innovation, operational excellence, and uncompromising quality. We partner with biotech, pharmaceutical, and healthcare institutions to deliver integrated services across the clinical trial value chain &mdash; from feasibility to closeout.
 
 
 Our portfolio spans
 
 Data Operations, Patient Recruitment, and Regulatory Services
 
 , enabling clients to accelerate the development of breakthrough therapies with accuracy, agility, and regulatory confidence. Governed by
 
 FDA
 
 and
 
 ICH-GCP
 
 standards, we are committed to delivering data integrity, participant safety, and reliable insights at every touchpoint.
 
 
 We are expanding our Customer Experience function and seeking a
 
 customer-centric, articulate, and resilient professional
 
 to join our high-performance team.
 
 
 
 Role Summary
 
 
 
 As a Call Center Representative, you will serve as the frontline ambassador for Minerva, representing our service standards, values, and commitment to excellence. You will play a critical role in guiding patients, partners, and stakeholders with accurate information and empathetic engagement, ensuring a seamless and compliant service experience.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Manage inbound and outbound interactions to support patient and client inquiries on clinical services, ensuring clarity, professionalism, and accuracy
 </li>
 <li>
 Deliver a frictionless customer journey by proactively understanding needs, resolving concerns, and providing tailored support
 </li>
 <li>
 Support appointment coordination, participant onboarding, and dissemination of study-related information, ensuring compliance with confidentiality and data-handling standards
 </li>
 <li>
 Maintain a high standard of service delivery aligned with Minerva&rsquo;s CX principles and regulatory guidelines (FDA/ICH-GCP)
 </li>
 <li>
 Collaborate with cross-functional teams to drive timely issue resolution and consistent service continuity
 </li>
 <li>
 Maintain complete and compliant CRM documentation of all customer interactions
 </li>
 <li>
 Identify service gaps and escalate complex situations to the relevant teams for swift resolution
 
 
 </li>
 </ul>
 
 Required Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in any discipline (or equivalent)
 </li>
 <li>
 Exceptional communication skills in English &mdash; neutral/US accent preferred.(MANDATORY)
 </li>
 <li>
 Minimum 1 year of international customer support experience (contact center, BPO, or shared services)
 </li>
 <li>
 Experience in healthcare, life sciences, or clinical research is a plus but not mandatory
 </li>
 <li>
 Strong analytical thinking, emotional intelligence, and client-service orientation
 </li>
 <li>
 Ability to perform in a target-driven, high-volume, and fast-paced environment
 </li>
 <li>
 Proficiency in customer service platforms/CRM tools and MS Office applications
 </li>
 <li>
 Willingness to work night shifts and adjust to evolving business needs
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Gain At Minerva
 
 
 
 <ul>
 <li>
 Competitive compensation with performance-based rewards
 </li>
 <li>
 Comprehensive medical insurance
 </li>
 <li>
 EOBI retirement benefits
 </li>
 <li>
 Structured Learning &amp; Development pathways, including certifications and career mobility
 </li>
 <li>
 Paid annual, medical, and casual leave
 </li>
 <li>
 Mental well-being and employee support programs
 </li>
 <li>
 Inclusive, collaborative, and growth-driven work culture
 </li>
 <li>
 Internal recognition &amp; employee engagement initiatives
 </li>
 <li>
 Modern digital tools and a technology-forward workplace
 </li>
 <li>
 Transportation facility for female staff &amp; conveyance allowance for male staff
 </li>
 <li>
 Night shift allowance
 </li>
 <li>
 Family-supportive policies, including parental leave
 </li>
 <li>
 Opportunities to contribute to community and social impact programs
 
 
 </li>
 </ul>
 
 Work Schedule
 
 
 
 
 Monday &ndash; Friday
 
 
 
 🕒
 
 7:00 PM &ndash; 3:00 AM (On-site)
 
 
 
 
 Diversity, Equity &amp; Inclusion
 
 
 
 Minerva Research Solutions is an
 
 Equal Opportunity Employer
 
 . We foster a culture where individuals are valued for their unique perspectives, encouraged to challenge the status quo, and empowered to unleash their potential.
 
 
 Powered by JazzHR
 
 
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</div>

Call Center Representative (Night Shift)

DS Ecommerce Solutions

Job Title: Customer Support RepresentativeCompany: DS E-Com SolutionsLocation: Federal B Area, Karachi, PakistanJob Type: Full-timeJob Timing: 11AM-9PMJob Description:Responsibilities:Verify &amp; Confirm customer orders to ensure accuracy and prevent returns &amp; chargebacks.Interact with customers through phone calls, addressing inquiries, and resolving any issues or complaints promptly.Provide effective solutions to customer queries, delivering a high level of customer satisfaction.Respond to customer comments, messages, and reviews on social media platforms in a professional and timely manner.Perform data entry tasks accurately and maintain up-to-date customer information and order details.Follow up with courier services to track orders and provide customers with timely updates.Collaborate with the team to address escalated issues and provide necessary support.Ensure adherence to company policies and procedures to maintain a high standard of customer service.Requirements:Age between 18 - 25.Minimum of 1 year of experience as a Customer Support Representative in an e-commerce or Shopify store.Excellent verbal and written communication skills in English and Urdu.Strong problem-solving skills and ability to handle customer inquiries effectively.Proficient in using customer support software, social media platforms, and basic data entry tasks.Ability to work efficiently in a fast-paced environment with attention to detail.Resides near Federal B Area, Karachi.Apply with your resume and portfolio to support@discountstorepk.com with &quot;Customer Support Representative&quot; in the subject line and become an integral part of our customer support team.Note: Only shortlisted candidates will be contacted for further steps in the selection process.Job Types: Full-time, FresherPay: Rs20,000.00 - Rs28,000.00 per monthJob Types: Full-time, FresherPay: Rs20,000.00 - Rs28,000.00 per monthWork Location: In person

An Nafay Associates

Job DescriptionResolve customer complaints and warranty cases received by phone, mail, email, fax, and social media. Communicate with customers directly to resolve issues and follow up when necessary. Handling of complaints provision of advice on any arising questions and the recommendation of upselling services. Making a significant contribution to customer retention and thus to their company's profitability.Duties and Requirements of After Sales Complaint Officer1. Attend calls or read messages by social media of customer complaints, and warranty issues.2. Handle customer complaints &amp; issues promptly and accurately3. Assist customers with after-sales service issues (spare parts &amp; repairs)4. Provision of advice on any arising questions and the recommendation of upselling services.5. Record customer complaints6. Liaise closely with pertinent departments to resolve the issue7. Assign jobs to field engineers8. Track technical staff for resolution of the complains9. Arrangements of required parts for complaints10. Collection of payments received by technical field staff11. Excellent customer service skills12. Good team player, mature, independent, multi-tasker, initiative, meticulous, proactive and positive working attitude13. Minimum qualification Intermediate14. Proficient in MS Office applications (Word &amp; Excel)Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>

CUSTOMER SERVICE OFFICER

Explore 820+ Customer service agent in Karachi this November. Find roles across top companies and apply now to boost your career.

820 customer service agent jobs IN Karachi

DME Outbound Agent – Customer Service Representative

Customer Support Agent

Helpline agent

Customer Support Representative

Call Center Representative (Night Shift)

Customer Support Representative

CUSTOMER SERVICE OFFICER