customer service agent

Tribe-d

Sales Executive / Chat Support AgentDigit-it is looking for a motivated and enthusiastic Sales Executive / Chat Support Agent to join our team.Position: Sales Executive / Chat Support Agent Experience: Freshers to 6 Months Experience Shift Timing: 6:00 PM to 2:00 AM (Night Shift) Location: Gulshan-e-Iqbal, KarachiRequirements:<ul><li>Good communication skills in English (written &amp; verbal)</li><li>Basic knowledge of sales and customer handling</li><li>Ability to manage sales through social media platforms</li><li>Willingness to learn and achieve targets</li><li>Freshers are encouraged to apply</li></ul>Salary: Starting from PKR 25,000 (based on experience and skills)Job Responsibilities:<ul><li>Handle customer queries through chat support</li><li>Generate leads and convert them into sales</li><li>Communicate with potential customers via social media platforms</li><li>Maintain good customer relationships</li></ul>Apply Now: Send your CV and join our growing team!Pay: Rs20,000.00 - Rs25,000.00 per monthLanguage:<ul><li>English (Required)</li></ul>Work Location: In person

Chat Support Agent

Mars BPO

Job Summary:We are hiring motivated and enthusiastic Cold Caling Agent to join our dynamic night shift sales team. Whether you're a fresher or experienced professional, if you have basic to fluent English and good communication skills, we welcome you to apply.Job Description:Key Responsibilities:Mars BPO is looking for motivated and energetic Customer Sales Representatives (CSR) to join our growing team. The ideal candidate should have excellent communication skills and a passion for sales. This role involves handling outbound calls and converting leads into successful sales.<ul><li>Make outbound calls to potential customers</li><li>Promote products/services and generate sales</li><li>Achieve daily and monthly sales targets</li><li>Handle customer queries professionally</li></ul>Requirements:<ul><li>Minimum Intermediate / A-Level education</li><li>Good English communication skills</li><li>Basic computer knowledge</li><li>Ability to work in night shift</li><li>Sales experience is a plus (Fresh candidates can also apply)</li><li>Strong persuasion and negotiation skills</li></ul>Benefits:<ul><li>Professional work environment</li><li>Career growth opportunities</li><li>Performance-based incentives</li><li>Supportive team and management</li></ul>Shift Timing: 6:00 PM &ndash; 4:00 AMContact Information:+92 319 5002892 hr.karachi@marsbpo.orgAddress-Mars BPO Pvt Ltd Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, Civil Lines KarachiNote: Come along with your updated resume for the walk-in interview. Start your career in a fast-paced and rewarding environment today!Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Cold Calling Agent (Night Shift)

K Com Solutions Pvt. Ltd.

Company: K Com Solutions Pvt. Ltd.Location: Gulshan-e-Iqbal, Karachi (Candidates from Gulshan-e-Iqbal and nearby areas will be preferred)Job Type: Full-timeExperience: 6 months to 2 years (UK Market Accounting/B2B Client Services required)Education: ACCA / ICMA / CIMA FinalistShift: 02:00 PM &ndash; 11:00 PM PKT (Mon &ndash; Sat) | Aligned with UK Business HoursJob DescriptionK Com Solutions Pvt. Ltd. is seeking a sharp, highly articulate Business Development &amp; Client Support Executive for our UK market team.This is not a standard call-center role. You will serve as the primary point of contact for UK-based corporate clients, bridging the gap between financial expertise and relationship management. If you understand UK accounting and possess impeccable English communication skills, this role offers rapid career growth.Core Responsibilities:&middot; Client Engagement: Act as the primary contact for UK B2B clients via phone, email, and portals to drive client satisfaction and business growth.&middot; Technical Liaison: Translate client needs to our internal financial teams to resolve complex accounting and service queries.&middot; Consultative Support: Present our cloud accounting and tax compliance solutions to UK business owners during their active working hours.&middot; Workflow Management: Maintain precise records of client interactions, service updates, and pipelines within our CRM.Requirements &amp; Qualifications:&middot; Education: ACCA, ICMA, or CIMA Finalist.&middot; Experience: 6 months to 2 years of experience handling UK market accounting services or international B2B clients.&middot; Communication: Exceptional, near-native English proficiency (written and verbal) for executive-level professional conversations.&middot; Software Tools: Hands-on familiarity with Xero, QuickBooks, Sage, or Free-Agent.&middot; Tax Knowledge: Foundational understanding of UK tax laws (VAT, CIS, Corporate Tax).&middot; Availability: Must be able to work the afternoon/evening shift to align with UK business hours.Benefits:&middot; Competitive base salary + performance incentives.&middot; Clear career growth in a rapidly expanding corporate services firm.&middot; Professional and collaborative office environment.Application Question(s):<ul><li>Are you currently an ACCA, ICMA, or CIMA Finalist?</li><li>What is your current notice period/how soon can you join?</li></ul>Language:<ul><li>English proficiency (Required)</li></ul>Work Location: In person

[URGENT HIRING] Business Development & Client Support Executive – UK Accounting Services

Careem

<div><div>Careem is building the Everything App for the greater Middle East &mdash; making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people's lives and build an awesome organisation that inspires. 
Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region's best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.

We're now entering our next chapter &mdash; one powered by AI. We're looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it's streamlining operations, enhancing customer experience, or reimagining internal systems &mdash; we want people who can make Careem work smarter and move faster.</div> 

<div>
About the Role 
 
We are looking for a Senior Security Engineer II to join our Security Engineering team. This is a hands-on, high-ownership role for someone who thrives at the intersection of cloud security, infrastructure hardening, and agentic/AI security. You'll be expected to independently drive security initiatives across a large-scale, multi-vertical tech organization - not just advise, but build, ship, and operate. 
 
What You'll Do</div>
<div> 
Cloud &amp; Infrastructure Security</div>
<ul><li>Own and drive cloud security posture across AWS environments (EC2, EBS, IAM, GuardDuty, Bottlerocket, Beanstalk) including enforcement of encryption-by-default, golden AMI pipelines, and auto-remediation frameworks.</li>
<li>Build and maintain hardened golden images; manage CVE patching pipelines and track fleet-wide vulnerability remediation health.</li>
<li>Own KSPM (Kubernetes Security Posture Management) and CSPM controls; lead contingency planning and incident response for infrastructure-level vulnerabilities.</li>
<li>Report on server hardening KPIs, vulnerability patching health, and compliant network security controls for executive/compliance audiences.</li>
</ul><div>Edge &amp; Network Security (Cloudflare)</div>
<ul><li>Manage SSL/TLS certificate health, TLS version enforcement, and bot traffic analysis across production domains.</li>
<li>Analyze and respond to anomalies, bot vs human traffic breakdowns, DDoS patterns, firewall rule tuning.</li>
<li>Investigate CDN misconfigurations and drive root-cause analysis and mitigation for HackerOne-reported issues.</li>
</ul><div>DDoS Simulation &amp; Resilience Testing</div>
<ul><li>Lead and operate DDoS simulation tooling (e.g., Kratos) across business verticals in collaboration with QA and SRE teams.</li>
<li>Integrate simulation platforms into internal developer portals with built-in auth, audit workflows, and approval controls.</li>
</ul><div>Agentic AI &amp; MCP Security</div>
<ul><li>Conduct security reviews for agentic AI systems, MCP servers, and n8n automation workflows covering agent permissions, tool usage, OAuth/JWT auth, and SSRF/injection risks.</li>
<li>Publish security guidelines for agentic AI deployments; build automated tooling to assess agent/workflow security at scale.</li>
<li>Present security architecture proposals (e.g., AWS SSO for agentic identity) to Architecture Review Boards.</li>
</ul><div>Security Reviews &amp; Threat Modelling</div>
<ul><li>Conduct infrastructure threat modelling and security assessment reports across product verticals (Remittance, Pay, Food, Groceries, DineOut, AppEngine, etc.).</li>
<li>Drive RFC, PRD, and code security reviews with strong security reasoning and written communication.</li>
<li>Review secrets management approaches, enforce environment separation (dev vs prod controls).</li>
</ul><div>Infrastructure as Code &amp; Automation</div>
<ul><li>Contribute to IaC-based security baselining repositories; build auto-remediation proof-of-concepts that can scale across dozens of AWS accounts</li>
<li>Use agentic AI tooling to automate infrastructure security operations accelerating gap identification and response.</li>
</ul>
<div> 
What You'll Need:</div>
<ul><li>8-10 years of hands-on security engineering experience in a cloud-native environment.</li>
<li>Deep expertise in AWS security (IAM, GuardDuty, EBS encryption, EC2/Beanstalk hardening, Bottlerocket, Secrets Manager).</li>
<li>Strong working knowledge of Kubernetes security (KSPM, container escape risks, runtime detection).</li>
<li>Hands-on experience with Cloudflare (WAF, bot management, SSL/TLS, custom rules, traffic analytics).</li>
<li>Proven track record of owning vulnerability management programs, patching pipelines, SLA tracking, KPI reporting.</li>
<li>Experience with DDoS simulation/resilience testing and cross-functional coordination with SRE and QA.</li>
<li>Familiarity with agentic AI and MCP server security ,SSRF, prompt injection, OAuth/JWT flows, tool permission scoping,</li>
<li>Experience building or reviewing n8n / workflow automation from a security perspective.</li>
<li>Strong communication &amp; presentation skills</li>
<li>Strong cross functional and collaboration skills.</li>
<li>A high-ownership builder mindset, with a proven ability to drive complex initiatives independently from conception to completion</li>
<li>Familiarity with Infrastructure as Code (Terraform/CDK), Endpoint Security (CrowdStrike), HackerOne bug bounty triage, and application security tooling (Snyk/SonarQube) is a strong plus.</li>
</ul>
What We'll Provide You

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
<ul>
<li>Work and learn from great minds by joining a community of inspiring colleagues.</li>
<li>Put your passion to work in a purposeful organization dedicated to creating impact in a region with a lot of untapped potential.</li>
<li>Explore new opportunities to learn and grow every day.</li>
<li>Work 4 days a week in office &amp; 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)</li>
<li>Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.</li></ul></div>

Senior Security Engineer II

Techsol IT

Job Title: International Sales And Support Agent (Evening/Night Shift) Location: Shahra - e - Faisal Shift Timings: 12:00 AM Onwards (Night Shift)Salary: Base Pay: 75,000 PKR + Commission on Sales (Average take home is 90K - 100K)Requirements:<ul><li>Excellent command of English with a neutral or near-native accent.</li><li>At least 6 months of experience in cold calling within sales or lead generation.</li><li>Strong communication, influence, and interpersonal skills.</li><li>Reliable and punctual with strict commitment to the 6 PM shift start time.</li><li>High level of professionalism, respect, and ability to collaborate effectively within a team.</li><li>Target-driven mindset with a focus on continuous improvement.</li><li>Quick thinker with the ability to adapt, stay resilient, and handle rejection.</li><li>Familiarity with CRM systems is an advantage.</li></ul>Both Male/Female are encouraged to apply.Job Type: Full-timePay: Rs75,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Support Executive (CSR)

Ochre Clothing

We are looking for a customer-focused and proactive Customer Service Representative (CSR) to join our team. The ideal candidate will provide exceptional support to customers across multiple communication channels, ensuring a smooth shopping experience from inquiry to post-purchase assistance. This role requires excellent communication skills, problem-solving abilities, and a passion for delivering outstanding customer service.Key Responsibilities Customer Support<ul><li>Respond to customer inquiries via WhatsApp, Facebook, Instagram, email, website chat, and phone.</li><li>Assist customers with product information, sizing, availability, pricing, and order placement.</li><li>Resolve customer complaints professionally while maintaining a positive brand image.</li><li>Follow up with customers regarding pending issues until resolution.</li></ul>Order Management<ul><li>Process, update, and monitor customer orders.</li><li>Coordinate with warehouse and logistics teams to ensure timely order fulfillment.</li><li>Handle order modifications, cancellations, exchanges, and return requests according to company policies.</li><li>Track shipments and provide delivery updates to customers.</li></ul>Sales Support<ul><li>Recommend suitable products based on customer preferences.</li><li>Upsell and cross-sell products when appropriate.</li><li>Help customers complete their purchases by addressing concerns and providing accurate information.</li></ul>Social Media &amp; Chat Management<ul><li>Respond promptly to comments, messages, and inquiries across social media platforms.</li><li>Maintain a professional and friendly tone while representing the brand.</li><li>Escalate technical or complex issues to the relevant department.</li></ul>Customer Satisfaction<ul><li>Ensure every customer interaction reflects the company's service standards.</li><li>Maintain accurate records of customer conversations and resolutions.</li><li>Gather customer feedback and share insights to improve products and services.</li></ul>Requirements<ul><li>Bachelor's degree preferred.</li><li>1&ndash;2 years of experience in customer service, preferably in e-commerce or fashion retail.</li><li>Excellent verbal and written communication skills in English and Urdu.</li><li>Strong interpersonal and problem-solving skills.</li><li>Ability to work under pressure and manage multiple conversations simultaneously.</li><li>Basic knowledge of Microsoft Office and Google Workspace.</li><li>Experience with CRM systems or customer support software is an advantage.</li></ul>Skills<ul><li>Customer Relationship Management</li><li>Communication Skills</li><li>Active Listening</li><li>Conflict Resolution</li><li>Time Management</li><li>Teamwork</li><li>Attention to Detail</li><li>Multitasking</li><li>Sales Support</li><li>Adaptability</li></ul>Key Performance Indicators (KPIs)<ul><li>First Response Time (FRT)</li><li>Average Resolution Time</li><li>Customer Satisfaction (CSAT)</li><li>Order Accuracy</li><li>Customer Retention</li><li>Response Quality</li><li>Conversion from Customer Inquiries</li><li>Return and Complaint Resolution Rate</li></ul>What We Offer<ul><li>Competitive salary</li><li>Professional growth opportunities</li><li>Supportive work environment</li><li>Employee discounts</li><li>Performance-based incentives</li><li>Training and development programs</li></ul>Pay: Rs35,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Serive (CSR)

ZDIGITIZING

Job Title: Customer Support ExecutiveCompany: ZDIGITIZING Location: Remote Job Type: Full-Time (Permanent)About Us Zdigitizing LLC provides embroidery digitizing and vector art services to clients worldwide. We are committed to delivering quality work with quick turnaround times. We are currently looking for a Customer Support Executive to assist our international customers and ensure a smooth customer experience.Compensation &amp; Benefits<ul><li>Salary Range: PKR 40,000 &ndash; 60,000 per month</li><li>Career growth opportunities</li><li>Remote working environment</li></ul>Key Responsibilities<ul><li>Respond to customer queries through phone, email, and live chat</li><li>Provide information regarding services, pricing, and order updates</li><li>Manage orders and maintain accurate records in CRM/helpdesk systems</li><li>Coordinate with internal teams for smooth order processing</li><li>Resolve customer complaints professionally and efficiently</li><li>Ensure customer satisfaction through proper follow-ups</li><li>Maintain service quality and follow company procedures</li></ul>Job RequirementsExperience<ul><li>1&ndash;2 years of experience in customer support or customer service</li></ul>Skills<ul><li>Strong English communication</li><li>Customer handling skills</li><li>Problem-solving abilities</li><li>Good typing and multitasking</li><li>Basic technical knowledge</li><li>Time management skills</li><li>Professional attitude with international clients</li></ul>System &amp; Other Requirements<ul><li>Reliable internet connection</li><li>Personal laptop or computer</li><li>6&ndash;8 hours power backup</li><li>Willingness to work in rotational shifts</li><li>Agreement to company policies and procedures</li></ul>Pay: Rs50,000.00 - Rs65,000.00 per monthWork Location: Remote

Customer Support Executive (Remote)

Explore 84+ Customer service agent in Karachi this July. Find roles across top companies and apply now to boost your career.