customer support executive Jobs in Karachi

customer support executive

account executive

billing specialist

call center agent

cashier

customer service agent

Ecolab

<div>
 Want to build a brighter, bolder future and cultivate your career?
 
 Join Ecolab&rsquo;s team and help create a world in which we all thrive.
 
 
 
 Ecolab is seeking a
 
 Customer Service Agent
 
 to join our team in Karachi. As a Customer Service Agent, you&rsquo;ll handle customer inquiries, support multiple divisions, and use your expertise to ensure every interaction reflects Ecolab&rsquo;s commitment to service excellence.
 
 
 
 How You&rsquo;ll Make An Impact
 
 
 
 <ul>
 <li>
 Respond to 80&ndash;120 inbound calls daily from sales management, corporate account managers, field sales, and customers
 </li>
 <li>
 Provide support across multiple divisions and business units
 </li>
 <li>
 Maintain and update customer data in Order Entry, Order Processing, and CAS systems
 </li>
 <li>
 Communicate with customers, sales, and marketing to clarify programs, pricing, billing, and delivery questions
 </li>
 <li>
 Authorize returns, waive fees, or adjust pricing within established guidelines to ensure customer satisfaction
 </li>
 <li>
 Escalate complex issues to appropriate internal teams and help determine message urgency
 </li>
 <li>
 Collaborate cross-functionally to ensure customer needs are met efficiently and effectively
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's Degree must require
 </li>
 <li>
 One year of supply chain. customer service, sales, or administrative experience
 </li>
 <li>
 Experience using Microsoft Office Suite software (Excel, Word, Access, and Outlook
 
 
 </li>
 </ul>
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 Experience using customer service software
 </li>
 <li>
 Strong oral and written communication skills
 </li>
 <li>
 Experience working independently in a multi-division, fast-paced environment
 </li>
 <li>
 Experience with Microsoft Office Suite software (Excel, Work, Access, and Outlook)
 </li>
 <li>
 Experience resolving problems independently and acting in a timely manner
 </li>
 <li>
 Attention to detail
 </li>
 <li>
 Excellent organizational and time management skills
 </li>
 <li>
 Experience making sounds decisions, with customer and business interests in mind
 </li>
 <li>
 Fluent in English
 
 
 </li>
 </ul>
 
 About Ecolab
 
 
 
 At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.
 
 
 
 Our Commitment to a Culture of Inclusion &amp; Belonging
 
 
 
 Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
</div>

Customer Service Agent

<div><div>Want to build a brighter, bolder future and cultivate your career? Join Ecolab&rsquo;s team and help create a world in which we all thrive.</div><div> 
Ecolab is seeking a Customer Service Agent to join our team in Karachi. As a Customer Service Agent, you&rsquo;ll handle customer inquiries, support multiple divisions, and use your expertise to ensure every interaction reflects Ecolab&rsquo;s commitment to service excellence.
How You&rsquo;ll Make an Impact:<ul><li>
Respond to 80&ndash;120 inbound calls daily from sales management, corporate account managers, field sales, and customers</li><li>
Provide support across multiple divisions and business units</li><li>
Maintain and update customer data in Order Entry, Order Processing, and CAS systems</li><li>
Communicate with customers, sales, and marketing to clarify programs, pricing, billing, and delivery questions</li><li>
Authorize returns, waive fees, or adjust pricing within established guidelines to ensure customer satisfaction</li><li>
Escalate complex issues to appropriate internal teams and help determine message urgency</li><li>
Collaborate cross-functionally to ensure customer needs are met efficiently and effectively</li></ul>
Minimum Qualifications:<ul><li>
Bachelor's Degree must require</li><li>
One year of supply chain. customer service, sales, or administrative experience</li><li>
Experience using Microsoft Office Suite software (Excel, Word, Access, and Outlook</li></ul>
Preferred Qualifications:<ul><li>
Bachelor&rsquo;s degree</li><li>
Experience using customer service software</li><li>
Strong oral and written communication skills</li><li>
Experience working independently in a multi-division, fast-paced environment</li><li>
Experience with Microsoft Office Suite software (Excel, Work, Access, and Outlook)</li><li>
Experience resolving problems independently and acting in a timely manner</li><li>
Attention to detail</li><li>
Excellent organizational and time management skills</li><li>
Experience making sounds decisions, with customer and business interests in mind</li><li>
Fluent in English</li></ul>
About Ecolab:
At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.</div> 
Nuestro compromiso con una cultura de inclusi&oacute;n y pertenencia 
Ecolab est&aacute; comprometido con el trato justo e igualitario de todas las personas colaboradoras y postulantes, y con la promoci&oacute;n de los principios de igualdad de oportunidades en el empleo. Reclutaremos, contrataremos, promoveremos, transferiremos y brindaremos oportunidades de desarrollo con base en las calificaciones individuales y el desempe&ntilde;o laboral, en todos los aspectos relacionados con el empleo, la compensaci&oacute;n, los beneficios, las condiciones laborales y las oportunidades de crecimiento. Ecolab no discriminar&aacute; a ninguna persona colaboradora ni postulante por motivos de raza, religi&oacute;n, color, credo, nacionalidad, estado de ciudadan&iacute;a, sexo, orientaci&oacute;n sexual, identidad y expresi&oacute;n de g&eacute;nero, informaci&oacute;n gen&eacute;tica, estado civil, edad o discapacidad.</div>

Qatar Airways

<div>
 General Information
 
 
 
 Ref #
 
 232664
 
 
 
 Location:
 
 Pakistan-Karachi
 
 
 
 Job family:
 
 Cargo &amp; Airport Operations
 
 
 
 Closing Date:
 
 2026-06-05
 
 
 
 Description
 
 
 
 
 We are recruiting for Senior Cargo Customer Service Agent for Karachi, Thailand.
 
 
 
 The selected candidate will be involved in providing customer service functions, such as interactions with Ground Handling Agents on behalf of Qatar Airways Cargo in both import and export matters and as well with QR Cargo sales team.
 
 
 
 Accountabilities
 
 
 
 <ul>
 <li>
 Ensure full compliance at all times of safety and security regulations and procedures as per host state and company requirements.
 </li>
 <li>
 Reconsolidate booking requests from freight forwarders and direct customers and input their data in booking system according to airline instructions as per CSM.
 </li>
 <li>
 Coordinate with all region stations and GSAs to ensure the input accurate booking data.
 </li>
 <li>
 Coordinate service recovery to protect customer experience.
 </li>
 <li>
 Maintain a close coordination between QR departments and customers by ensuring their shipments are transferred, delivered on time and correct priority is given to shipments.
 </li>
 <li>
 To coordinate accomplishment of tasks with regional GHA and internal departments to ensure/ enhance a high-quality service on import and export.
 </li>
 <li>
 Support customer- liaise with customs, health authorities, QR headquarters, other stations and any other party to ensure customer experience.
 </li>
 <li>
 Coordinate with GHA, internal departments to ensure irregularity codes are correctly inserted in airline system.
 </li>
 <li>
 Implement corrective actions to protect customer experience.
 </li>
 <li>
 Distribute all cargo related information to all concerned parties, including customers, customs and other authorities.
 </li>
 <li>
 Ensure that notifications are sent officially on cargo arrival information to freight forwarders/ agents/ direct customers.
 </li>
 <li>
 Produce weekly, monthly and whenever necessary customer experience related reports.
 
 
 </li>
 </ul>
 
 Be part of an extraordinary story
 
 
 
 Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before. Together, everything is possible
 
 
 Qualification
 
 
 <ul>
 <li>
 Vocational, Tertiary, Trade or Diploma or Associate Degree with minimum 3 years of job-related experience
 </li>
 <li>
 Good communication skills
 </li>
 <li>
 Computer Literate
 
 
 </li>
 </ul>
 
 
 You must have the legal rights to live and work in Pakistan to be considered for this role.
 
 
 
 
 
 About Qatar Airways Group
 
 
 
 Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.
 
 
 So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
 
 
 https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=232664
</div>

Senior Cargo Customer Service Agent- Karachi, Pakistan

Telemarketing

Customer Support Call Center Agent (No Sales) &ndash; Flexible HoursJoin Our Team &amp; Build Your Career in Customer Support!We&rsquo;re looking for motivated and friendly individuals to join our team as Customer Support Call Center Agents. If you enjoy helping people and solving problems, this role is perfect for you&mdash;no sales involved!What You&rsquo;ll Do:<ul><li>Handle inbound calls, messages, and emails professionally</li><li>Resolve customer queries quickly and effectively</li><li>Maintain accurate client records and updates</li><li>Deliver a positive and helpful customer experience</li></ul>What We Offer:<ul><li>Competitive fixed salary + performance-based incentives</li><li>Flexible working hours</li><li>Ongoing training &amp; skill development workshops</li><li>Clear career growth and advancement opportunities</li></ul>What We&rsquo;re Looking For:<ul><li>Strong verbal communication skills</li><li>Customer-first mindset with a positive attitude</li><li>Basic computer knowledge</li><li>Ability to handle calls with patience, clarity, and professionalism</li><li>Prior call center/customer service experience is a plus (Freshers are encouraged to apply!)</li></ul>Why Join Us?Be part of a supportive and growth-focused environment where your skills are valued, and your career can thrive.Job Types: Full-time, Part-time, FresherPay: Rs40,000.00 per monthApplication Question(s):<ul><li>do you live in or near by gulistan e johar/gulshan e iqbal?</li></ul>Language:<ul><li>Fluent in English (Required)</li></ul>Work Location: In person

Part-Time Call Centre Executive /CSR-CUSTOMER SERVICE REPRESENTATIVE-FRESH CANDIDATES

D Planet Tech

Job Title: International Sales Agent &ndash; Research Publication ServicesLocation: Office-Based Job Type: Full-Time Timing : 9pm -6amJob OverviewWe are looking for an energetic and driven International Sales Agent to join our growing team in the research publication industry. This role is ideal for fresh candidates who are passionate about sales, communication, and working in a global environment. You will be responsible for connecting with international clients, promoting research publication services, and closing sales.Key Responsibilities<ul><li>Reach out to international clients (researchers, students, professionals) via calls, emails, and online platforms</li><li>Present and explain research publication services clearly and effectively</li><li>Identify client needs and recommend suitable publishing solutions</li><li>Build and maintain strong client relationships</li><li>Achieve and exceed monthly sales targets</li><li>Maintain accurate records of leads, interactions, and conversions</li><li>Stay updated on research publication trends and services</li></ul>Requirements<ul><li>Fresh graduates or candidates with minimal experience are encouraged to apply</li><li>Strong communication skills in English (spoken and written)</li><li>Confident, persuasive, and target-driven personality</li><li>Basic knowledge of sales techniques (training will be provided)</li><li>Ability to work independently and as part of a team</li><li>Willingness to work with international clients across different time zones</li></ul>Preferred Skills<ul><li>Background in business, marketing, or related fields</li><li>Familiarity with research or academic publishing is a plus</li><li>Good negotiation and interpersonal skills</li><li>Positive attitude with a willingness to learn</li></ul>Job Types: Full-time, FresherPay: Rs75,000.00 - Rs150,000.00 per monthWork Location: In person

Inbound Sales Agent

Marine Traders Pvt Ltd

Key Responsibilities:<ul><li>Handle inbound and outbound customer interactions (calls, emails, chats) professionally</li><li>Provide accurate information and resolve customer queries in a timely manner</li><li>Maintain a high level of customer satisfaction and service quality</li><li>Manage and update customer records in CRM systems</li><li>Meet daily/weekly/monthly performance targets (KPIs)</li><li>Handle customer complaints with patience and problem-solving skills</li><li>Coordinate with internal teams to ensure quick issue resolution</li><li>Conduct follow-ups and ensure customer retention</li></ul>Requirements:<ul><li>Excellent spoken and written English (mandatory)</li><li>Neutral or American accent with clear pronunciation and fluency</li><li>Prior experience in BPO/Call Center or international customer service preferred</li><li>Strong listening, communication, and interpersonal skills</li><li>Ability to work in night shifts (as per international time zones)</li><li>Basic computer skills (MS Office, CRM tools)</li></ul>*Job Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthApplication Question(s):<ul><li>Current Salary?</li><li>Expected Salary?</li><li>Can work in night shift? ( 8 pm to 5am )</li><li>Can Travel to DHA Rahat?</li></ul>Work Location: In person

Customer Service Representative - BPO

Fly Jinnah

<div>
 
 Job Purpose
 
 
 
 Acts as the airline&rsquo;s ambassador; strives to achieve customers&rsquo; loyalty and to promote a positive corporate image, at all times, through enhancing the overall customers&rsquo; experience. Provides excellent customer service to all passengers whilst ensuring their safety and comfort are achieved throughout the complete flight cycle. Be ready and fit to operate ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.
 
 
 
 Conduct
 
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Ensures timely attendance, proper grooming, fitness and legality of self for the assigned flights. Attends &ldquo;Briefing&rdquo; to ensure acknowledgement of flight details, distribution of roles, targets, security checks, boarding, etc.
 
 
 </li>
 </ul>
 
 Safety Measures
 
 
 
 <ul>
 <li>
 Instructs passengers on safety procedures to be followed ensuring their safety and comfort at all times.
 </li>
 <li>
 Identifies areas of safety and security risks and partners with the Cabin Supervisor to take remedial action in accordance with the SOPs (Standard Operating Procedures).
 </li>
 <li>
 Administers first aid to passengers where necessary.
 </li>
 <li>
 Informs Cabin Supervisor, Flight Crew and Captain, as appropriate, with any irregularities and malfunctions promptly.
 
 
 </li>
 </ul>
 
 Customer Service
 
 
 
 <ul>
 <li>
 Welcomes passengers and assists in their boarding formalities; enters necessary data into the aircraft logbook as per the Airline and Civil Aviation Authority&rsquo;s adopted procedures.
 </li>
 <li>
 Provides constant excellent customer services to passengers by attending to their individual pre-bookings, requests and needs.
 </li>
 <li>
 Identifies and assists passengers experiencing stress or difficulties in accordance with the corresponding policies and procedures detailed in the Operations Manual and other relevant instructions.
 </li>
 <li>
 Contributes to maximizing on-board revenue and &ldquo;Charity Cloud&rdquo; program by efficiently promoting the on-board meals, products and charity services and thereby achieves individual and team targets.
 </li>
 <li>
 Ensures proper and secure handling of cash and credit card payments received against individual sales and donations managed by him/her.
 
 
 </li>
 </ul>
 Key Result Responsibilities - Continued
 
 
 
 Crosschecking And Reports
 
 
 
 <ul>
 <li>
 Carries out pre-flight checks to ensure sufficient supplies, emergency equipment, catering equipment and other specified equipment prior to take off; provides report for any deficiencies to Cabin Supervisor and/or Captain as appropriate.
 </li>
 <li>
 Assists in ensuring the aircraft cabin is cleaned thoroughly at transit stations and that adequate re-catering and duty free products are provided before flying.
 </li>
 <li>
 Ensures orderly and complete handover/takeover of the cabin to/from catering, cleaning and/or maintenance staff.
 </li>
 <li>
 Carries out the post-flight briefing and assessment reports as per adopted policies and procedures: provides objective evaluation of the Cabin Supervisor, reports any problems or discrepancies on flight, closing and sealing of duty free containers.
 </li>
 <li>
 Accounts to Cabin Supervisor for the conduct of passengers; carries out the duties of &lsquo;Cabin Supervisor&rsquo; when designated as such by the Captain.
 </li>
 <li>
 Maintains necessary professional and safety knowledge and competitiveness by attending recurrent trainings, emergency procedures trainings, and educational workshops and by ensuring current license.
 </li>
 <li>
 Contributes to team effort by accomplishing related results and achieving allocated sales targets and objectives.
 
 
 </li>
 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 Diploma or Higher Secondary Certificate is acceptable for this role; a diploma in Travel/ Tourism is a plus.
 </li>
 <li>
 Training in First Aid, Safety and Emergency Procedures are an added value.
 </li>
 <li>
 Fit to fly, has good general health, no serious medical conditions or chronic diseases.
 </li>
 <li>
 Presentable, friendly, demonstrates cheerful and positive attitude even under stress.
 </li>
 <li>
 Customer service oriented, capable of understanding and attending to customers&rsquo; needs and requests.
 </li>
 <li>
 Capable of handling difficult situations and angry customers without compromising corporate image.
 </li>
 <li>
 Focused, capable of identifying irregularities and handling threats and emergencies with efficiency and commitment to successful results.
 </li>
 <li>
 Proactive, self-motivated, demonstrates initiative and positive teamwork competency.
 </li>
 <li>
 Very good verbal and written communication skills.
 </li>
 <li>
 Excellent time management and problem-solving skills.
 </li>
 <li>
 Proficient in Microsoft Office.
 </li>
 <li>
 Fluent in English Language. Other languages are an advantage based on the Airline requirements
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 Fresh graduates are encouraged to apply for this role.
 </li>
 <li>
 Previous experience as cabin crew or in a customer service role in the Airlines/Aviation/ or hospitality Industries shall be treated as an added value.
 </li>
 <li>
 Active cabin crew license is an advantage.
 </li>
 <li>
 Capable of working in shift pattern and for extended working hours.
 </li>
 <li>
 Shows high flexibility and adaptability to frequent changes and busy schedules.
 </li>
 <li>
 Demonstrates the ability to contribute and successfully deliver against policies, procedures, and set KPIs.
 </li>
 </ul>
</div>

Cabin Crew - Karachi

Explore 542+ Customer service agent in Karachi this May. Find roles across top companies and apply now to boost your career.

542 customer service agent jobs In Karachi

Customer Service Agent

Customer Service Agent

Senior Cargo Customer Service Agent- Karachi, Pakistan

Part-Time Call Centre Executive /CSR-CUSTOMER SERVICE REPRESENTATIVE-FRESH CANDIDATES

Inbound Sales Agent

Customer Service Representative - BPO

Cabin Crew - Karachi