sales executive

customer service representative Jobs in Karachi

customer service representative

customer support representative Jobs in Karachi

customer support representative

client relationship executive Jobs in Karachi

client relationship executive

customer support

customer service agent

Gari Parts

URGENTLY HIRING &ndash; Female Customer Support / Calling Automotive Agent (Hybrid)Location: DHA Phase 2 Extension, Karachi Company: GariParts ExpressGariParts Pvt is looking for a Female Customer Support / Calling Agent to join our team. This is a hybrid role (3 days in-office + 3 days remote).Job Responsibilities:<ul><li>Make customer calls (payment reminders, service due calls)</li><li>Collect customer feedback</li><li>Handle customer complaints over phone</li><li>Book appointments</li><li>Basic data entry and Excel work</li></ul>Requirements:<ul><li>Good communication skills (Urdu + basic English)</li><li>Experience in customer support / call center / tele calling preferred</li><li>Basic computer knowledge (Excel, typing)</li><li>Responsible and organized</li></ul>Job Details:<ul><li>Salary: Rs. 30,000 per month (starting)</li><li>Job Type: Full-Time</li><li>Hybrid model (3 days office + 3 days remote)</li></ul>Customer Support Jobs Karachi | Female Calling Agent | Call Center Jobs | Telecalling Jobs | Customer Service Representative | Cold Calling | Appointment Booking | Hybrid Jobs KarachiApply Now:Career@gariparts.com 0335-4274060Job Type: Full-timePay: Rs30,000.00 - Rs45,000.00 per monthWork Location: Hybrid remote in Karachi Defence Housing Society

Female Customer Support / Calling Agent (Hybrid)

Turn Up Technologies

Job Title: Customer Support Representative (CSR) &ndash; Ticketing &amp; Client OperationsCompany: Turn Up Technologies Shift: Rotational Shift (10:00 AM &ndash; 6:00 PM or 3:00 PM &ndash; 11:00 PM)Role OverviewTurn Up Technologies is hiring a detail-oriented and service-focused Customer Support Representative (CSR) to manage client communication, ticketing workflows, and operational documentation. This role requires strong English communication skills, structured ticket handling expertise, and solid MS Excel proficiency to ensure smooth service delivery and accurate reporting.Key Responsibilities<ul><li>Manage and respond to client queries via ticketing systems, email, and chat professionally and promptly.</li><li>Log, update, track, and close support tickets with complete documentation.</li><li>Perform accurate data entry and maintain updated client records.</li><li>Prepare and manage operational reports using MS Excel (formulas, filters, sorting, basic pivot tables).</li><li>Coordinate client concerns with internal teams and ensure timely resolution.</li><li>Maintain proper follow-ups to ensure no open ticket remains unattended.</li><li>Document all customer interactions systematically.</li><li>Monitor SLAs and ensure service quality standards are met.</li><li>Maintain a professional tone while handling international clients.</li></ul>Requirements<ul><li>Excellent English communication skills (Written &amp; Verbal) &ndash; Mandatory</li><li>Proven experience as a Customer Support Representative.</li><li>Experience working with ticketing systems ( ClickUp, or similar).</li><li>Strong data entry skills with high accuracy.</li><li>Strong time management and multitasking skills.</li><li>Problem-solving mindset and structured workflow approach.</li><li>Experience dealing with international clients is preferred.</li><li>Background in IT services, web development, digital marketing, or software companies is a plus.</li></ul>Benefits<ul><li>Performance-based incentives.</li><li>Professional and growth-oriented work environment.</li><li>Clear operational structure and career development opportunities.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Are you comfortable with rotational shifts?</li></ul><ul><li>Please mention your current and expected salary.</li></ul>Work Location: In person

Customer Service Representative

RTW Creation

Customer Service Representative (RVR &ndash; Returns &amp; Reattempts) &ndash; MaleLocation:RTW CREATION,Plot No. C-144, Sector-6F, Korangi Town, Karachi Job Title:Customer Service Representative (RVR &ndash; Returns &amp; Reattempts)Department:Customer Service / Logistics OperationsReports To:Team Lead / Operations ManagerJob SummaryThe Customer Service Representative (RVR &ndash; Returns &amp; Reattempts) is responsible for handling returned shipments and coordinating reattempt deliveries. The role focuses on reducing return ratios, improving delivery success, and ensuring a smooth customer experience through effective communication with customers, riders, and warehouse teams.Key Responsibilities<ul><li>Manage cases related to returns, failed deliveries, and reattempts (RVR)</li><li>Contact customers to confirm availability, address, and delivery preferences</li><li>Schedule and coordinate reattempt deliveries with riders/logistics teams</li><li>Update order status and remarks in CRM/system accurately</li><li>Identify reasons for returns (e.g., customer not available, wrong address)</li><li>Resolve customer complaints professionally</li><li>Follow up on pending cases until successful delivery or closure</li><li>Maintain daily reports of RVR performance</li><li>Work closely with warehouse and last-mile teams</li><li>Meet KPIs such as:</li><li>Reattempt success rate</li><li>Call handling time</li><li>Case resolution time</li></ul>Required Skills &amp; Qualifications<ul><li>Intermediate / Bachelor&rsquo;s degree preferred</li><li>0&ndash;2 years experience in customer service / call center / logistics</li><li>Strong communication skills (Urdu + basic English)</li><li>Good problem-solving and negotiation skills</li><li>Basic computer knowledge (CRM, Excel)</li><li>Ability to work under pressure and meet targets</li></ul>Preferred Qualifications<ul><li>Experience in e-commerce or courier/logistics companies</li><li>Knowledge of last-mile delivery &amp; COD process</li><li>Experience handling returns or complaint management</li></ul>PKR 35,000 &ndash; 45,000 per month (depending on experience and qualifications)Pay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Service Representative (RVR – Returns & Reattempts) – Male

ibex. Pakistan

<div>
 In this role, you will be the first point of contact for customers, handling a variety of inquiries and issues. The ideal candidate is a patient and professional communicator, an effective multitasker, and is passionate about providing world-class customer support.
 
 
 
 Qualifications
 
 
 
 <ul>
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 Minimum Intermediate or above
 </li>
 <li>
 Proficiency in verbal communication skills in English is essential
 </li>
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 Advanced proficiency in MS Excel
 </li>
 <li>
 6 months of proven experience in a customer-facing role is required
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
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 Professionally manage a high volume of inbound chat and emails from customers regarding their complaints, requests, order status, follow-ups, and general inquiries
 </li>
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 Deliver an exceptional customer experience on every chat and email, maintaining a professional, empathetic, and courteous demeanor while adhering to high-quality service standards
 </li>
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 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with company policies and procedures
 </li>
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 Navigate multiple software applications (CRM, order management systems, knowledge base) simultaneously
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including NPS, Customer Satisfaction (CSAT), and call handling time (AHT)
 </li>
 </ul>
</div>

Chat Support Specialist (E-Commerce)

Mars BPO

Job Overview: We are currently hiring Customer Sales Representatives who are confident, persuasive, and eager to build a career in sales. This role involves interacting with customers, promoting services, and achieving sales targets.Key Responsibilities:<ul><li>Handle inbound and outbound customer calls.</li><li>Respond to customer inquiries and resolve issues efficiently.</li><li>Follow company guidelines and quality standards.</li><li>Work with team members to ensure customer satisfaction</li></ul>Requirements:<ul><li>Good English communication skills (spoken and written)</li><li>Basic computer knowledge</li><li>Ability to work night shifts</li><li>Strong problem-solving and interpersonal skills</li><li>Prior CSR or call center experience is a plus</li></ul>What We Offer:<ul><li>Market-competitive salary</li><li>Friendly and professional work environment</li><li>Career growth opportunities</li><li>Performance-based incentives</li></ul>How to Apply: Interested candidates can apply on Indeed with their updated CV.Shift Timing: 6:00 PM to 4:00 AMOffice Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, KarachiWhatsApp Contact: 0319-5002892Job Types: Full-time, FresherPay: Rs50,000.00 - Rs90,000.00 per monthWork Location: In person

Voice Agents

Imran Electronics

Job Description<ul><li>Serving customers over the phone calls.</li><li>Ensure good customer relationship by providing excellent and professional services.</li><li>Stay up-to-date with new products and Pricing.</li><li>Manage inbound calls and handle clients effectively.</li><li>End to end follow-up and tracking of customer orders and feedback.</li><li>Handling Chat support on All Social Media Platforms.</li></ul>Required Skills<ul><li>Intermediate or Bachelor&rsquo;s degree (or relevant experience)</li><li>Strong team player</li><li>Extremely organized</li><li>Improve overall customer feedback and services</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthExperience:<ul><li>customer support: 1 year (Required)</li></ul>Work Location: In person

Customer Support Representative

Zue Pvt Ltd

Job Title: Patient Support Executive - Inbound &amp; Outbound Location: Main Shahra-e-Faisal, Karachi Shift Timings: 06:00 PM to 03:00 AM PKT Working Days: Monday to Friday Employment Type: Full Time and Onsite Job Responsibilities:<ul><li>Answering the Inbound Calls from Patients and others</li><li>Transfer/route the calls to the relevant department or representative</li><li>Respond to the queries on which training or information already provided</li><li>Start supporting appointment management after the due training</li><li>Perform Outbound/Outreach calls to book/confirm follow-up appointments</li><li>Patient Engagement &amp; Upselling</li><li>Maintain Call Logs and Documentation</li><li>Ensure Call Etiquettes &amp; Compliance</li></ul>Ideal Candidate:<ul><li>Experience in US-based customer service or US BPO processes</li><li>Healthcare BPO experience is a plus.</li><li>Prior experience handling US customers via inbound &amp; outbound calling</li></ul>Skills Required:<ul><li>Excellent spoken English with neutral or US-friendly accent</li><li>Strong customer handling and call etiquette</li><li>Comfortable working with US time zones</li><li>Basic computer skills (CRM, call tools, email, data entry)</li></ul>Perks and Benefits:<ul><li>OPD and IPD Health facility for self, dependents, and parents</li><li>Life Insurance Coverage for self</li><li>Fuel Card for Male Employees</li><li>Free Pick &amp; Drop for Female Employees</li><li>In-House Gym Facility</li><li>Paid Leaves &amp; US Holidays</li><li>Referral Bonus</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary? </li><li>What is your expected salary? </li><li>If selected? Would you be able to join immediately? </li><li>Are you comfortable working onsite from 06:00 PM to 03:00 AM PKT (Night Shift)?</li><li>Residential Area in Karachi? </li></ul>Work Location: In person

Patient Support Executive - Inbound & Outbound

Explore 547+ Customer service agent in Karachi this April. Find roles across top companies and apply now to boost your career.