operations manager

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customer service representative

operations executive

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customer operations manager

Bettorian

About the role The Customer Support Manager will be responsible for building and leading a world-class customer support function. You will set up and oversee a team of 3 Team Leaders and 18 Support Agents initially, ensuring players receive seamless, high-quality support across chat, email, and phone. This role is both operational and strategic: you ll establish the processes, tools, and training that define the customer support experience, while also setting the culture for a high-performance, empathetic, and player-first support team. Your leadership will be instrumental in building trust, ensuring compliance, and driving long-term player retention and satisfaction in a highly competitive market. This is a role where in-office time is recognised as highly valuable in the preliminary stages of our start up to build and shape the foundations of the novel Marketing and other teams yet we support flexibility where and when required. Key value elementsTeam Leadership: Build, mentor, and scale a 20+ person support function (3 leads + 18 agents).Player Experience: Deliver fast, empathetic, multilingual support tailored to South Asian market needs.Operational Excellence: Define workflows, SLAs, and escalation processes to ensure efficiency and consistency.Crypto &amp; Gaming Knowledge: Understand unique player challenges with crypto payments, wallets, and online casino play.Compliance &amp; Trust: Ensure support interactions follow responsible gaming, AML/KYC, and regulatory standards.Retention Impact: Partner with Brand, CRM, and Product teams to turn support into a retention driver.Experience Required 6 8+ years in customer support/service operations, with at least 3 years in a leadership role.Proven experience building, scaling and managing large-scale support teams (20+ people), ideally in iGaming, fintech, or digital-first consumer businesses.Strong understanding of South-east Asian customer behavior and communication styles, with experience in multilingual support (Thailand, Indonesia and Vietnam).Knowledge of crypto payments and wallets, or proven experience in fintech/gaming environments.Expertise in support systems and tools (Zendesk, Freshdesk, Intercom, or similar) and reporting dashboards.Track record of implementing SLAs, QA frameworks, and customer satisfaction programs.Strong cross-functional skills able to partner with Marketing, Product, and Compliance.Comfortable working in a fast-paced start-up environment, balancing strategic planning with hands-on operations.

Customer Support Manager

Athena

Client Onboarding Operations Manager JDRole: Manager, Onboarding OperationsManager: VP, Delegation ExperienceDirect reports: Team Leads, Onboarding OperationRole OverviewAs Manager of Client Onboarding Operations, you will be responsible for leading the planning, execution and ongoing optimization of the client onboarding function across Athena s Delegation Experience (DX) teams. This includes owning end-to-end performance, workforce planning, and client journey outcomes. You will manage and develop Team Leads, ensure high-quality and consistent onboarding delivery at scale, and champion the development of automation and tech-enabled solutions to streamline analyst workflows.This role sits at the intersection of people leadership, operational excellence, and systems innovation. You will work closely with cross-functional stakeholders to improve onboarding pathways and proactively manage capacity across DX functions. You bring both the strategic foresight and operational rigor to evolve the function, while supporting a world-class client experience.High-level ResponsibilitiesTeam Leadership &amp; People ManagementManage and develop a team of Onboarding Operations Team Leads, each overseeing onboarding analysts, ensuring alignment with team performance goals and client SLAs.Foster a strong culture of coaching, continuous improvement, and frontline ownership through regular performance reviews, mentoring, and career development.Lead structured routines to track team KPIs, pipeline health, and identify training or capacity needs.Serve as the voice of Onboarding Operations across internal stakeholder groups, bringing qualitative and quantitative insights to weekly meetings and progress reports, quarterly business reviews and other high-visibility forums. Automation &amp; Tech EnablementOwn the identification and development of automation opportunities across the onboarding journey in partnership with product and tech teams.Evaluate tech tooling and process gaps, collaborating cross-functionally to deploy scalable solutions that reduce manual overhead and improve turnaround times.Champion the onboarding team s role in testing and refining tech-enabled workflows, with a focus on seamless analyst experience and client benefit.Forecasting &amp; Workforce PlanningBuild and maintain forecasting models for team capacity, work volume, and resource planning across all onboarding teams.Partner with Delegation Experience leadership, Sales, and Operations to ensure appropriate headcount and readiness for growth targets.Monitor pipeline velocity and drive resourcing decisions to ensure effective client funnel progression and minimal bottlenecks.Operational &amp; Process ExcellenceDrive continuous improvement in onboarding SOPs, playbooks, and quality assurance frameworks.Use data and frontline insights to refine workflows, optimize analyst productivity, and remove sources of client friction.Establish operational dashboards and reporting systems for real-time visibility into performance trends, risks, and opportunities.Cross-functional PartnershipAct as the primary liaison between Delegation Experience, Product/Tech, Sales, Billings, and other stakeholders to align onboarding strategies with broader company goals.Lead initiatives to integrate onboarding success metrics into wider business OKRs.Contribute to strategic planning efforts that enhance the entire delegation lifecycle.StakeholdersDelegation Experience Team, Sales Team, Billings Team, Operations Team, Clients, XPsQualifications5+ years of experience in operations, customer onboarding, customer success, or program management roles, ideally in high-growth or tech-enabled service environments3+ years of experience directly managing people managers or multi-level teamsDemonstrated experience owning or heavily contributing to tech automation discovery and implementation, preferably in collaboration with product/engineeringProven track record developing process playbooks, change management strategies, or organizational scaling frameworksStrong proficiency with forecasting, capacity planning, and workforce modeling using tools like Google Sheets, Airtable, or BI dashboardsExperience working in or with startups, B2B SaaS, service marketplaces, or tech-enabled services is a strong plusFamiliarity with CRM systems (e.g. Salesforce, HubSpot), support tooling (e.g. Zendesk), and collaboration platforms (e.g. Glue, Slack, Notion, Asana)Competencies and SkillsLeadership &amp; Coaching: Ability to mentor, support, and drive results through others while fostering team accountabilityClient-Centric Thinking: Deep empathy for the client journey; able to anticipate and respond to needs with agility and careOperational Rigor: Strong process orientation and ability to improve workflows through data, feedback, and insightCommunication: Clear and thoughtful in both verbal and written communications across diverse audiencesCross-functional Collaboration: Skilled at working across departments to align on shared outcomesProactivity &amp; Ownership: Takes initiative, solves problems before they escalate, and is committed to continuous improvementAnalytical Thinking: Able to identify patterns in data, draw conclusions, and inform process improvementsTech Fluency: Comfortable working within CRMs, spreadsheets, and other team collaboration tools

Client Onboarding Operations Manager

DAMAC Properties

<div>
 
 The ideal candidate will support the Managing Director&rsquo;s Office in executing transformation, governance, and performance initiatives across Damac&rsquo;s customer and operational functions.
 
 
 
 
 
 Responsibilities
 
 
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 Project coordination and delivery tracking for MD Office customer and operational initiatives.
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 Performance monitoring and KPI reporting across Collections, Handover, CRM, and Aftersales.
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 Process improvement and documentation under a customer experience (CX) transformation lens.
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 Governance, compliance, and standardization of customer operations processes.
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 Cross-functional collaboration and stakeholder communication to ensure timely execution.
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 Support execution of MD directives and transformation projects across customer and operations functions.
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 Track departmental KPIs and operational metrics to provide clear visibility on performance.
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 Prepare weekly and monthly dashboards summarizing project status, risks, and dependencies.
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 Assist in process mapping and implementation of continuous improvement initiatives.
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 Ensure timely follow-up with departments on actions, deliverables, and reporting requirements.
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 </ul>
 
 
 
 
 
 Requirements
 
 :
 
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 5&ndash;8 years of experience in project management, operations, or customer management within large organizations
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 Bachelor&rsquo;s degree in Business Administration, Engineering, or a related discipline.
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 Experience with PowerBI, project management tools, and Microsoft Excel for reporting and tracking.
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 Strong understanding of customer operations, handover, and service delivery processes.
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 PMP or equivalent project management certification is advantageous
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 Adaptable, proactive, and able to work under tight deadlines.
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 Committed to maintaining governance and operational discipline.
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 Excellent communication and stakeholder coordination ability.
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</div>

Project Manager- Ops & CX

PS I Real Estate LLC

1.PRIMARY PURPOSE-To oversee and manage all operational functions related to sales support, CRM systems, call center, and lead management. The Operations Manager ensures seamless coordination between sales, marketing, tech, and customer support, while supervising platforms and tools used across the company. This role plays a critical part in ensuring efficiency, lead quality, and system reliability.2.RESPONSIBILITIES01Manage and oversee the daily activities of the Operations team, including CRM coordinators, lead owners, and call center staff.02Supervise and ensure optimal use of all lead management systems, including &ldquo;My Leads,&rdquo; Convolo, Brightcall, and other integrated platforms.03Oversee call center operations, ensuring quality, responsiveness, and proper call routing to sales teams.04Coordinate the lead rotation schedules among agents and ensure fair, timely distribution in line with availability and performance.05Follow up with Sales Managers on lead feedback, campaign performance, and opportunities for optimization.06Liaise with the Marketing and Web Development teams to ensure proper integration of website-generated leads into CRM and sales systems.07Deliver CRM system training for all new joiners, ensuring they understand lead tracking, follow-up processes, and reporting protocols.08Monitor the accuracy and completeness of CRM data, proactively identifying gaps or irregularities in agent input or system flow.09Open and manage support tickets for technical bugs or issues, coordinating directly with the Acceleration Team in Jordan for timely resolution.10Escalate recurring problems, user complaints, or system concerns to top management with actionable summaries and proposed solutions.11Generate regular reports on operational performance, lead movement, system usage, and call center productivity.12Support cross-functional collaboration between Sales, Marketing, IT, and HR to ensure operational alignment and smooth user experience.13Ensure compliance with internal processes and timelines, identifying operational risks and addressing bottlenecks proactively.14Takes Health, Safety &amp; Environment (HSE) lead in ensuring &ldquo;safe systems of work&rdquo; and &ldquo;safe conditions&rdquo; are in place within area of responsibility.QUALIFICATIONS &amp; EXPERIENCEABachelor's degree in business administration, Operations Management, or related field.Minimum 5&ndash;7 years of experience in operations, with at least 2&ndash;3 years in a managerial role.Experience in managing cross-functional platforms and coordinating with tech teams is an advantage.Strong leadership and team management abilities.Excellent knowledge of CRM systems and lead management tools (e.g., My Leads, Convolo, Brightcall).High attention to detail, process orientation, and analytical thinking.Strong interpersonal and communication skills.Problem-solving mindset with the ability to manage time-sensitive escalations effectively.Proficiency in Microsoft Office Suite and reporting tools.Must have a good command of the English language, strong oral and written communication skillsJob Type: Full-timeExperience:<ul><li>REAL ESTATE : 5 years (Required)</li></ul>Language:<ul><li>ARABIC (Required)</li></ul>

CRM OPERATION MANAER - ARABIC SPEAKER

COMMOVA

<div>
 
 
 Company Description
 
 
 
 COMMOVA is a creative systems company based in Dubai. We build strategic brand infrastructure for founders, companies, and brands across the MENA region. Our work blends strategy, content, and cultural intelligence to deliver brand storytelling, scale, and commercial impact.
 
 
 
 
 
 We are expanding rapidly and we are now looking for a highly organized and accountable Client Operations Manager to bring structure, clarity, and consistency to how we manage clients and execute deliverables.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time remote role for a Client Operations Manager who is the control tower of COMMOVA&rsquo;s day-to-day operations. You will oversee client communication, manage project workflows, and ensure every deliverable is executed on time and at the highest standard. This position combines operations, account management, and creative coordination. The goal is simple: keep every project running smoothly, on time, and at the standard COMMOVA is known for. You will report directly to the Founder and Creative Director and play a key role in shaping how COMMOVA operates as we grow.
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
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 Manage client communication, feedback, and approvals for multiple accounts
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 Plan and maintain weekly content calendars
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 Coordinate designers, editors, and creators to meet deadlines
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 Prepare Friday status reports and Monday weekly plans
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 Ensure all deliverables go live on schedule and meet quality standards
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 Help refine COMMOVA&rsquo;s internal systems and SOPs
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 Qualifications
 
 
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 3+ years of experience in a marketing or creative agency
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 Highly organized, structured, and dependable
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 Strong communicator with excellent written
 
 English
 
 and
 
 Arabic
 
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 Proficient with project management tools such as
 
 ClickUp
 
 or
 
 Notion
 
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 Understands social media workflows, content calendars, and creative production
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 Calm under pressure and solutions-oriented
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 Obsessed with getting things done right and on time
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 </ul>
 
 
 
 
 
 Why COMMOVA
 
 
 
 COMMOVA is growing aggressively, and this role is one of our first core hires. You will work directly with the Founder and Creative Director to build the foundation of our operations as we scale. If you perform and prove your work ethic, your position and salary will grow quickly. There is clear room for promotion, leadership, and long-term impact.
 
 
 
 
 
 A
 
 heads-up
 
 : this job is not easy. COMMOVA moves fast and expects high standards from everyone on the team. If you are not serious, disciplined, and ready to learn quickly, this is not for you. If you are ambitious, reliable, and want to grow fast in a performance-driven creative company, you will thrive here.
 
</div>

Client Operations Manager

Keeta

<div>
 
 
 Job Responsibilities:
 
 
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 Be responsible for daily data reporting, conduct in-depth analysis and interpretation of business data, monitor all links, identify existing problems and assist in formulating corresponding solutions;
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 Assist in optimizing the existing process management, promote the development and implementation of business, timely understand the dynamics of the front-line sales team, and form feedback;
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 Take full ownership of the performance of assigned business lines, ensuring on-time deliveries, cancellation rates, customer satisfaction and growth targets are consistently met;
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 Coordinate resources and collaborate closely with cross-functional teams to ensure operational readiness with go-to-market strategies and campaigns;
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 Undertake other work that can support the business team to achieve better performance indicators.
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 </ol>
 
 
 
 
 
 Job Requirements:
 
 
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 3+ years of experience in marketing/sales operations, prior experience in food delivery/restaurant brand operations is preferred;
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 Familiar with and Middle Eastern cultures, fluent in English for business communication;
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 Combine different playbooks and food delivery operational methodologies across countries/regions to accumulate replicable international experience.
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 </ol>
</div>

Merchant Operations Manager

KitchenPark

Drive engagement of 50+ operators of delivery-only businesses (i.e. customers) across Kuwait serving as a strategic advisor, and ensuring their happiness, profitability, growth and retention.Systematically identify opportunities for customer growth and expansion within and outside our infrastructure, leveraging up-to-date industry knowledge.Develop and maintain tools and reports that are shared with customers and contribute to the growth of their businesses.Develop and maintain tools, reports and datasets that improve the operational efficiency and productivity of the internal team.Closely collaborate with internal teams to communicate the health of the customers' portfolio, enabling the business to make more informed decisions.What We re Looking For3-5 years of Customer Success experience.Industry experience in the FoodTech market is a plus.A proven track record of developing revenue-driven strategies that enhance customer retention while driving overall business growth.Someone resilient, who sees challenges as stepping stones to success and thrives in a dynamic environment.Arabic and English language skills are a prerequisite. You must be fluent in Arabic and English.Relationship building is key, as we seek a candidate who can foster strong, lasting connections with both clients and team members.Customer obsession is a must, with a dedication to going above and beyond to ensure our clients' satisfaction.Data-driven problem-solving is a crucial skill, as we rely on data to make informed decisions and drive innovation.We expect analytical excellence, with a keen eye for detail and the ability to turn data into actionable insights.You should be incredibly well organised (Prince2 or PMP qualifications desirable)Why join usDemand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.Changing the restaurant industry: You ll be part of a team that helps restaurants succeed in online food delivery.Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you ll work closely with other teams to ensure our customer s success.

Customer Success Manager - Operations

Explore 8251+ Customer operations manager in Dubai this October. Find roles across top companies and apply now to boost your career.