customer service representative Jobs in Egypt

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customer operations manager

Nawy Real Estate

<div>The Customer Operations Manager at Nawy Real Estate is responsible for overseeing the entire customer operations function, ensuring a seamless and positive experience for customers throughout their journey. This leadership role involves managing daily customer service activities, optimizing operational processes, and collaborating closely with various departments to enhance customer satisfaction and retention.
Key Responsibilities:<ul><li>
Manage and lead the customer operations team to deliver exceptional service and support.</li><li>
Develop, implement, and monitor standard operating procedures (SOPs) to ensure consistency and efficiency.</li><li>
Oversee the handling of customer inquiries, complaints, and feedback, ensuring timely and effective resolution.</li><li>
Collaborate with sales, marketing, and product teams to align customer operations with business objectives.</li><li>
Implement and manage customer relationship management (CRM) tools and platforms to streamline workflows.</li><li>
Analyze customer data and operation metrics to identify trends, challenges, and opportunities for improvement.</li><li>
Design and track key performance indicators (KPIs) related to customer operations and satisfaction.</li><li>
Facilitate training and development programs to enhance team capabilities and customer interaction quality.</li><li>
Ensure compliance with company policies and regulatory requirements concerning customer data and interactions.</li><li>
Drive continuous improvements in customer operational processes to increase efficiency and customer loyalty.</li></ul> 

Requirements 
<ul><li>
Bachelor&rsquo;s degree in Business Administration, Operations Management, or a related field.</li><li>
At least 5 years of experience in customer operations or customer service management, preferably in real estate or a related industry.</li><li>
Proven leadership skills with experience in managing and developing teams.</li><li>
Strong analytical skills with the ability to interpret data to make informed decisions.</li><li>
Excellent communication and interpersonal skills.</li><li>
Experience with CRM software and customer operation platforms.</li><li>
Ability to manage multiple priorities in a fast-paced environment.</li><li>
Knowledge of process improvement methodologies is a plus.</li><li>
Fluency in English; additional languages are advantageous.</li></ul></div>

Customer Operations Manager

Nawy

<div>
 The Customer Operations Manager at Nawy Real Estate is responsible for overseeing the entire customer operations function, ensuring a seamless and positive experience for customers throughout their journey. This leadership role involves managing daily customer service activities, optimizing operational processes, and collaborating closely with various departments to enhance customer satisfaction and retention.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Manage and lead the customer operations team to deliver exceptional service and support
 </li>
 <li>
 Develop, implement, and monitor standard operating procedures (SOPs) to ensure consistency and efficiency
 </li>
 <li>
 Oversee the handling of customer inquiries, complaints, and feedback, ensuring timely and effective resolution
 </li>
 <li>
 Collaborate with sales, marketing, and product teams to align customer operations with business objectives
 </li>
 <li>
 Implement and manage customer relationship management (CRM) tools and platforms to streamline workflows
 </li>
 <li>
 Analyze customer data and operation metrics to identify trends, challenges, and opportunities for improvement
 </li>
 <li>
 Design and track key performance indicators (KPIs) related to customer operations and satisfaction
 </li>
 <li>
 Facilitate training and development programs to enhance team capabilities and customer interaction quality
 </li>
 <li>
 Ensure compliance with company policies and regulatory requirements concerning customer data and interactions
 </li>
 <li>
 Drive continuous improvements in customer operational processes to increase efficiency and customer loyalty
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Operations Management, or a related field
 </li>
 <li>
 At least 5 years of experience in customer operations or customer service management, preferably in real estate or a related industry
 </li>
 <li>
 Proven leadership skills with experience in managing and developing teams
 </li>
 <li>
 Strong analytical skills with the ability to interpret data to make informed decisions
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Experience with CRM software and customer operation platforms
 </li>
 <li>
 Ability to manage multiple priorities in a fast-paced environment
 </li>
 <li>
 Knowledge of process improvement methodologies is a plus
 </li>
 <li>
 Fluency in English; additional languages are advantageous
 </li>
 </ul>
</div>

Mastercard

<div>Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Product Operations Manager - Billing and Operations
Role Overview
 
We are seeking a highly analytical and detail oriented Program Manager to support our Offers programs and billing operations. The role requires strong operational discipline, accuracy in handling financial processes, and comfort working with large datasets. You will manage loyalty issuer and vendor billing, support program setup, and ensure smooth day to day operations.
 
The ideal candidate enjoys working with data, is advanced in Excel, and thrives in a reporting heavy environment. Structure, precision, and the ability to manage repetitive tasks with consistency are critical.
 
 
Key Responsibilities
 
<ul><li>Extract, clean, and analyse large datasets using Excel and internal systems.
</li><li>Provide technical and operational support for new and existing offer programs (platform setup, changes, troubleshooting).
</li><li>Manage client, merchant, and vendor billing, payments, and expense reconciliation.
</li><li>Oversee operational administration and financial controls.
</li><li>Document and maintain operational processes and SOPs.
</li><li>Support internal teams with ad hoc reporting and analysis.
</li><li>Ensure data integrity across systems and reporting workflows.
</li><li>Drive improvements in reporting processes and operational efficiency.
</li><li>Manage relationships with internal stakeholders and cross functional teams&mdash;ensuring effective communication and alignment.
</li></ul> 
All About You
 
<ul><li>Bachelor&rsquo;s degree in Business, Finance, Economics, Engineering, or related field.
</li><li>3-5 years of experience in operations, reporting, or data analysis.
</li><li>Advanced Excel skills (mandatory): Pivot Tables, XLOOKUP/VLOOKUP, complex formulas, reconciliation.
</li><li>Strong analytical mindset with exceptional attention to detail.
</li><li>Ability to manage repetitive reporting tasks with accuracy and consistency.
</li><li>Highly organized, structured, and deadline driven.
</li><li>Strong administrative and process improvement capabilities.
</li><li>Knowledge of Power BI, Tableau, or SQL is a plus.</li></ul>
Corporate Security Responsibility 
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:<ul><li>
Abide by Mastercard&rsquo;s security policies and practices;</li><li>
Ensure the confidentiality and integrity of the information being accessed;</li><li>
Report any suspected information security violation or breach, and</li><li>
Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.</li></ul></div>

Product Operations Manager - Billing and Operations

SC Johnson

<div>
 SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers &ndash; such as Raid&reg;, Glade&reg;, Ziploc&reg; and more, in virtually every country around the world. Together, we are creating a better future &ndash; for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.
 
 
 
 Customer Fulfilment Associate Manager &ndash; MENAPT Cluster - SSC
 
 
 
 <ul>
 <li>
 Cairo, Egypt
 
 
 </li>
 </ul>
 
 Overview
 
 
 
 As part of the EMEA Shared Services Center, the Customer Fulfilment Associate Manager leads and develops a team responsible for delivering outstanding end-to-end customer fulfilment services for a defined portfolio of AMET domestic markets. The role is accountable for ensuring consistent, high-quality execution across order management, stock allocation, and customer service processes, while driving performance against service, case fill, and on-time delivery targets. In addition to day-to-day team leadership, the Associate Manager plays a key role in cross-functional collaboration with Sales, Supply Planning, Logistics, and other Supply Chain partners to proactively manage risks, resolve issues, and continuously improve ways of working.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Lead, coach, and develop a team of Customer Fulfilment Analysts, ensuring high performance, capability growth, and adherence to compliant, timely order and master data processing in SAP.
 </li>
 <li>
 Own and drive the customer fulfilment strategy for the assigned portfolio, ensuring high-quality, efficient order management aligned with standard processes, internal controls, and service level targets.
 </li>
 <li>
 Identify and deliver cost and efficiency improvements, leading initiatives that reduce cost to serve, penalties, rework, and operational inefficiencies across AMET fulfilment activities.
 </li>
 <li>
 Analyse operational KPIs and customer service metrics (e.g., case fill, OTIF, backlog, cancellations) to influence service, cost, and financial outcomes&mdash;prioritising actions that protect margins and P&amp;L exposure.
 </li>
 <li>
 Translate operational challenges into clear insights for senior stakeholders, enabling informed decisions and effective trade‑offs between service performance, cost efficiency, and financial impact.
 </li>
 <li>
 Oversee stock allocation decisions, working closely with Sales and Supply Chain to ensure aligned, transparent prioritisation during constrained supply situations.
 </li>
 <li>
 Ensure effective execution of new product introductions and delists, coordinating across Sales, Supply Planning, and logistics partners to maintain seamless customer transitions.
 </li>
 <li>
 Drive performance against key service KPIs, proactively managing risks, leading root cause analysis, and implementing corrective actions with cross‑functional teams.
 </li>
 <li>
 Embed a culture of continuous improvement, identifying opportunities to streamline processes, enhance customer fulfilment, and strengthen overall operational efficiency.
 
 
 </li>
 </ul>
 
 Experience You'll Bring
 
 
 
 <ul>
 <li>
 Fluent in English and Arabic both written and verbal
 </li>
 <li>
 Supply Chain Experience or understanding of end-to-end Supply Chain
 </li>
 <li>
 Previous experience in customer services and order management experience (desirable)
 </li>
 <li>
 Strong people leadership skills, including the ability to motivate, coach, and develop team members in a fast-paced, service-driven environment.
 </li>
 <li>
 Strong commercial and customer-centric mindset, with the ability to balance service performance, cost-to-serve, and business priorities across AMET markets
 
 
 </li>
 </ul>
 
 Behaviors You&rsquo;ll Need
 
 
 
 <ul>
 <li>
 Effective influencing, communication, and presentation skills, with the ability to engage confidently across functions and seniority levels.
 </li>
 <li>
 Strong problem-solving and analytical capabilities, with a structured approach to issue resolution and decision-making.
 </li>
 <li>
 Ability to build collaborative, trust-based relationships through professional, proactive, and customer-focused interactions.
 </li>
 <li>
 Continuous improvement mindset, with the ability to challenge existing processes and drive sustainable change.
 
 
 </li>
 </ul>
 
 This role is not eligible for relocation.
 
 
 
 
 What&rsquo;s in it for you?
 
 
 
 We offer an excellent opportunity for career development and progression, a highly collaborative work environment and an autonomous and flexible working culture where you will be able to add value and be recognized and rewarded.
 
 
 
 You need to be eligible to work in the country of application.
 
 
 
 
 Inclusion &amp; Diversity
 
 
 
 We&rsquo;re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive.
 
 
 We&rsquo;re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.
</div>

Customer Fulfilment Associate Manager – MENAPT Cluster

Breadfast

<div>
 
 
 Role Objectives :
 
 
 
 The Assistant Fulfillment Point Manager is responsible for managing the dark stores on ground, in terms of order
 
 
 fulfillment, quality control, and logistics, and will coordinate closely with the customer service and the Dark Store &amp;
 
 
 Last Mile Operations Manager.
 
 
 
 
 
 
 Roles &amp; Responsibilities:
 
 
 <ul>
 <li>
 Assist in managing FP Operations on the ground.
 </li>
 <li>
 Ensure orders are being filled and shipped timely and accurate.
 </li>
 <li>
 Prevents product damage and shrinkage, accidents, and occupational hazards.
 </li>
 <li>
 Effectively monitors the flow of goods through the stock management system.
 </li>
 <li>
 Maintain a clean and safe work environment.
 </li>
 <li>
 Prepares necessary SOPs for fulfillment processes.
 </li>
 <li>
 Assist in analyzing current operations and make recommendations on ways to improve.
 </li>
 <li>
 Maintain the highest standards of customer service by immediately attending to and resolving customer issues.
 </li>
 </ul>
 
 
 
 
 
 REQUIRED EDUCATION, KNOWLEDGE, AND SKILLS :
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 Knowledge of warehouse software packages and MS Office proficiency.
 </li>
 <li>
 Analytical thinking skills.
 </li>
 <li>
 High attention to detail.
 </li>
 <li>
 Problem solving skills.
 </li>
 <li>
 Good command of the English language.
 </li>
 <li>
 Multi-functional team leadership skills.
 </li>
 <li>
 Conflict resolution skills.
 </li>
 <li>
 Able to work on shift basis.
 </li>
 </ul>
</div>

Dark Store Manager

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2>
Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our External Fulfilment team. Are you ready to drive high-visibility, strategic, revenue-generating projects as well as leverage Lean methodologies to lead operational process improvement initiatives? Are you equally comfortable digging into business requirements as you are drilling into architecture and design with development teams? 
 
Join the External Fulfilment team as a City Manager. As a City Manager, you will be responsible for monitoring multiple sites from operations and compliance point of view. You will be working with multiple internal and external stakeholders to achieve timely launches and operations metrics. With customer obsession and a high sense of ownership, you will utilize your skills to identify patterns and any disruptions in it. You should be able to dive deep, scrutinize details and foresee data implications. You must be flexible to work weekends and/or overnight shifts regularly and to travel to sites for launch, set up &amp; monitor operations. 
 
Key job responsibilities 
1-Lead city-level operations performance, owning site scorecards and ensuring consistent achievement of service, quality, and speed KPIs through daily monitoring and corrective actions. 
 
2-Maintain strong on-ground presence through regular site visits, building trusted partnerships with vendors and operational teams to drive execution excellence and compliance. 
 
3-Coach and develop vendors and frontline teams, identifying performance gaps, providing clear guidance, and unlocking improvement opportunities through structured follow-ups. 
 
4-Own inventory and material availability, ensuring accurate stock management, replenishment, inbound quality, and regular inventory audits to prevent operational disruptions. 
 
5-Drive operational readiness and change execution, identifying and closing gaps for new launches, peak periods, holidays, and site closures to protect customer experience. 
 
6-Act as the primary owner for operational issue resolution, leading firefighting, troubleshooting, and time-critical recoveries to minimize customer and business impact. 
 
7-Leverage data and operational tools, conducting daily deep dives on KPIs to detect risks early, resolve root causes, and drive fact-based decision-making. 
 
8-Manage stakeholder expectations and escalations, coordinating cross-functionally to resolve issues while maintaining clear, professional communication. 
 
9- Conducting Site Visits across EG and responsible for launching new nodes at vendor's warehouses hence owning a Car is a must to have. 
 
A day in the life 
A City Manager starts the day reviewing dashboards and site scorecards to track performance against key operational metrics, identify risks, and plan corrective actions. They spend significant time on-site, coaching teams, ensuring compliance, and closing execution gaps. 
 
The role involves resolving operational issues, managing stakeholder escalations, and driving timely launches and smooth operations. Continuous monitoring of KPIs, follow-ups, and documentation of insights are key. Flexibility is required for weekend and travel to sites to maintain consistent operational excellence. 
 
About the team 
The External Fulfilment team drives seamless, high-quality operations across multiple sites, ensuring efficiency and reliability for our customers. Our mission is to anticipate disruptions, solve problems proactively, and continuously raise the bar in operational excellence. We operate with a culture of ownership, customer obsession, and data-driven decision-making, aligned with leadership principles like Dive Deep, Deliver Results, and Bias for Action. Team members are empowered to innovate, share insights, and take accountability while enjoying their work. Collaboration, learning, and having fun are core to how we achieve ambitious operational goals together.<h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>Bachelor's degree</li><li>Speak, write, and read fluently in English</li><li>Experience in logistics</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Experience in an operational role</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Operations City Manager, UAF

Cornerstone Development

<div>
 
 
 
 Cornerstone Development
 
 
 Is Hiring:
 
 
 Sales Operations Senior Manager
 
 
 
 
 Cornerstone Development is seeking a strategic and data-driven Operations Senior Manager to lead and optimize our commercial and operational functions. This role is critical in driving efficiency, enhancing decision-making, and ensuring alignment across sales, CRM, and business operations.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 - Lead and manage CRM operations, ensuring full system optimization and efficiency
 
 
 
 
 - Oversee broker management, including performance tracking and relationship development
 
 
 
 
 - Manage inventory availability with accurate, real-time updates across all platforms
 
 
 
 
 - Design and monitor payment plans in alignment with business objectives
 
 
 
 
 - Develop and implement pricing strategies based on market analysis and business goals
 
 
 
 
 - Plan and manage project phasing to support sales strategy and inventory release
 
 
 
 
 - Analyze data and performance metrics to drive operational and commercial decisions
 
 
 
 
 - Collaborate with Sales, Marketing, and Finance to ensure alignment on targets and execution
 
 
 
 
 - Ensure data accuracy, reporting consistency, and continuous process improvement
 
 
 
 
 
 
 
 Requirements:
 
 
 
 
 
 
 
 - 10&ndash;15years of relevant experience, preferably within real estate or a related industry
 
 
 
 
 - Strong leadership and team management capabilities
 
 
 
 
 - Excellent analytical skills with a data-driven mindset
 
 
 
 
 - Experience working with CRM systems (Odoo is highly preferred)
 
 
 
 
 - Solid understanding of sales operations, pricing, and customer lifecycle
 
 
 
 
 - Strong communication and stakeholder management skills
 
 
</div>

Sales Operations Senior Manager

Explore 2193+ Customer operations manager in Egypt this May. Find roles across top companies and apply now to boost your career.

2193 customer operations manager jobs In Egypt

Customer Operations Manager

Customer Operations Manager

Product Operations Manager - Billing and Operations

Customer Fulfilment Associate Manager – MENAPT Cluster

Dark Store Manager

Operations City Manager, UAF

Sales Operations Senior Manager