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operation support manager Jobs in Istanbul

operation support manager

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contract logistics operation supervisor Jobs in Istanbul

contract logistics operation supervisor

crm analyst

customer operations planner

the LEGO Group

<p></p><div><p>We are looking for a team member to join the Customer Operations Team with excellent knowledge of how the supply chain process works, have a positive impact on the front line ensuring orders are processed efficiently.
</p><p>Bring your problem-solving skills to improve the processes and uplift the growth of LEGO TURCAT!
</p><p></p><p><b>Core Responsibilities:
</b></p><ul><li>Working together with CAT(Caucasus and Central Asian Territories) customers and sales team and supporting the team for claim management (returns &amp; damages)
</li><li>Optimize customer inventories through analysis and operations of the replenishment system
</li><li>Participate customer meetings driving operations agenda
</li><li>Order to Cash process optimization
</li><li>Resolves unacceptable situations with customers, as well as problems between shipping locations, carriers, receiving departments, inventory analysts, and buyers to ensure planned arrival of product
</li><li>Acts as liaison between customer, sales, customer service and carriers
</li><li>Manage allocation process in the Business Unit with Customer Development team, in case of constrained supply
</li></ul><p></p><h2 class="jobSectionHeader"><b>Play your part in our team succeeding!
</b></h2><p></p><p>Based in Istanbul, the main focus of this position is servicing our B2B customers Operational needs to the highest possible standard. This requires independent management of customer orders, deliveries, invoices, and claims resolution. It requires close collaboration with the LEGO Sales team to ensure alignment and that we deliver the best for our customers every day.
</p><p></p><h2 class="jobSectionHeader"><b>Do you have what it takes?
</b></h2><ul><li>Willingness to experience within supply chain organization (especially in customer service department).
</li><li>Knowledge of order to cash process, logistic services.
</li><li>Strong collaboration ability to develop strong relationships.
</li><li>Ability to analyze multiple/different source of data to identify issues, incl. pro-active issues solving.
</li><li>Experience working with SAP, Excel and Outlook.
</li><li>Experience in Data Analytics using Power BI.
</li><li>Fluent in written and spoken English &amp; Russian.
</li></ul><p></p><p>Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.
</p><p></p><p><b>What&rsquo;s in it for you?
</b></p><p></p><p>Here is what you can expect:
</p><p></p><p><b>Family Care Leave </b>- We offer enhanced paid leave options for those important times.
</p><p></p><p><b>Insurances </b>&ndash; All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
</p><p></p><p><b>Wellbeing </b>- We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
</p><p></p><p><b>Colleague Discount </b>&ndash; We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.
</p><p></p><p><b>Bonus </b>- We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
</p><p></p><p><b>Workplace </b>- When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
</p><p></p><p>Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
</p><p></p><p>The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.
</p><p></p><p>The LEGO Group is fully committed to Children&rsquo;s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
</p><p></p><p>Thank you for sharing our global commitment to Children&rsquo;s Rights.
</p><p></p><p>Just imagine building your dream career.
</p><p>Then make it real.
</p><p><b>Join the LEGO&reg; team today.</b></p></div><p></p>

Customer Operations Planner

Flora Food Group

<div><div><p><b>About Flora Food Group</b></p>
<p>
We offer consumers a compelling choice in four growing categories: butters and spreads, creams, liquids and cheeses. We hold leadership positions in many of the 100 countries we operate in, with iconic brands including Flora, Becel+ProActiv, Blue Band, Country Crock, I Can't Believe It's Not Butter, Rama, and Violife, together with our local brands and Professional business.</p>
<p>
Global branded food champion Flora Food Group, offers the next generation of delicious, natural, nutritious food. Our products are more affordable and more sustainable than their dairy equivalents.</p></div><br>
<p></p>
<p><b>
Demand Planner</b></p>
<p><b>
About the position</b></p>
<p>
Location: Istanbul, Turkey</p>
<p>
Hybrid</p><br>
<p></p>
<p><b>
So, what does it take to be successful in this role?</b></p>
<p><b>
Key Accountabilities</b></p>
<p>
Planning:</p>
<ul>
<li>Responsible for KPI's as Forecast Accuracy, Forecast Bias, Dispatch Rate and Obsoletes.</li>
<li>Managing appropriate stock levels, driven by forecast improvements.</li>
<li>Manage the demand plan across multiple of markets</li>
<li>Build and run the Sales, Inventory and Operations Planning process (SIOP) including demand planning and the integration of our core business partners such as distributors</li>
<li>Ensure goods movement costs are optimized in order to drive value creation for Flora Food Group and our customers</li>
<li>Manage our inventory profile and ensure the right trade-offs between service levels, cost, and cash</li>
</ul>
<p>Innovation / Relaunches</p>
<ul>
<li>Translate the innovation forecast for the full horizon (0-24 months) in APO.</li>
<li>Represent MCO Supply Chain in Innovation project/ launch meetings for Go to market.</li>
<li>Check feasibility of timings and production capacity of innovations and relaunches.</li>
<li>Translate phasing in and out plan in the planning system in cooperation with the Supply Chain Operations and Customer teams.</li>
</ul>
<p>Business Partnering</p>
<ul>
<li>Establish and maintain strong relationships with Sales, Trade Category Management, Marketing, and Finance business partners for forecast optimization purposes and perfect execution of product launches.</li>
<li>Understanding of the emotion of the business in order to communicate and distribute the correct information to the business (develop a high degree of business sense).</li>
</ul>
<p>Obsoletes Management</p>
<ul>
<li>Provide transparency about potential risks and obsolete regarding innovations, delistings, and relaunches.</li>
<li>Focus on prevention and solving obsoletes (including business approval).</li>
<li>Represent Supply Chain with respect to obsolete related topics.</li>
<li>Develop, build, and source the capabilities to ensure customer satisfaction and our growth targets are delivered in full</li></ul><br>
<p></p>
<p><b>
Skills, experience, and qualifications:</b></p>
<ul>
<li>Analytical, Excel skills are the basics, Power BI the new toolset</li>
<li>Excellent communication skills.</li>
<li>Structured way of working.</li>
<li>Knowledge of demand planning and systems, e.g. SAP/ APO/ IBP / Excel/ Power BI</li>
<li>Operational experience in and knowledge of the Supply Chain</li>
<li>Minimum 3 years of experience in supply chain planning at a leading FMCG company</li>
<li>Fluent in English</li></ul><br>
<p></p>
<p></p><div><p>
We understand your resume might not be up to date and recommend that you apply with what you have or your LinkedIn Profile. Flora Food Group is dedicated to building an inclusive and diverse workplace, we understand that you might not meet all the requirements stated in the description, but we encourage you to apply anyway. You might be the right candidate for this role or other roles.</p>
<p><i>
Flora Food Group is an employer committed to diversity and inclusion in the workplace and equal opportunities for all. We recruit based only on values, qualifications, performance, skills, behaviours, experience, and knowledge. We ensure job advertisements are free from unintentional bias.</i></p>
<p><i>
No personal characteristics should be a barrier to joining Flora Food Group. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other personal characteristics.</i></p></div></div><p></p>

Demand Planner

PLANNER Integrated Experience Agency

<div>
 <p>
  Planner ailesine kat&inodot;larak ba&scedil;ar&inodot;lar&inodot;m&inodot;za ortak olacak, &ldquo;
  <strong>
   Senior Digital Content &amp; Social Media Specialist
  </strong>
  &rdquo; tak&inodot;m arkada&scedil;&inodot; ar&inodot;yoruz.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   (Proje Bazl&inodot; &ndash; Freelance)
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Rol
 </p>
 <p>
  Y&ouml;netimini &uuml;stlendi&gbreve;i markaya ait sosyal medya kanallar&inodot;n&inodot; yaln&inodot;zca y&ouml;neten de&gbreve;il; ayn&inodot; zamanda b&uuml;y&uuml;ten, etkile&scedil;im yaratan ve performans &uuml;reten bir dijital ileti&scedil;im uzman&inodot; ar&inodot;yoruz. Bu rolde; i&ccedil;erik &uuml;retiminden yay&inodot;na, reklam s&uuml;re&ccedil;lerinden raporlamaya kadar t&uuml;m a&scedil;amalarda aktif rol al&inodot;nmas&inodot; beklenmektedir. Markaya ait sosyal medya hesaplar&inodot;n&inodot;n g&uuml;nl&uuml;k y&ouml;netimi pozisyonun temel sorumluluklar&inodot; aras&inodot;ndad&inodot;r.
 </p>
 <p>
  <br/>
 </p>
 <p>
  G&ouml;rev Tan&inodot;m&inodot;
 </p>
 <ul>
  <li>
   Platformlara uygun g&ouml;rsel, video ve metin i&ccedil;eriklerinin &uuml;retilmesi ve yay&inodot;nlanmas&inodot;
  </li>
  <li>
   G&uuml;ncel sosyal medya trendlerinin ve sekt&ouml;r dinamiklerinin takip edilmesi
  </li>
  <li>
   &Idot;&ccedil;erik takvimi do&gbreve;rultusunda d&uuml;zenli ve planl&inodot; payla&scedil;&inodot;mlar&inodot;n yap&inodot;lmas&inodot;
  </li>
  <li>
   Dijital kampanyalara ve proje bazl&inodot; &ccedil;al&inodot;&scedil;malara destek verilmesi
  </li>
  <li>
   Reklam ve performans s&uuml;re&ccedil;lerinde i&ccedil;erik taraf&inodot;nda aktif rol al&inodot;nmas&inodot;
  </li>
  <li>
   Ayl&inodot;k raporlamalar&inodot;n yap&inodot;lmas&inodot; ve i&ccedil;erik performanslar&inodot;n&inodot;n de&gbreve;erlendirilmesi
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Aranan Nitelikler
 </p>
 <ul>
  <li>
   Sosyal medya ve dijital i&ccedil;erik y&ouml;netimi alan&inodot;nda
   <strong>
    en az 4 y&inodot;l deneyimli
   </strong>
  </li>
  <li>
   Video ve g&ouml;rsel i&ccedil;erik &uuml;retimi konusunda yetkin
  </li>
  <li>
   Adobe Photoshop, After Effects ve Premiere programlar&inodot;n&inodot; etkin &scedil;ekilde kullanabilen
  </li>
  <li>
   AI ara&ccedil;lar&inodot;na h&acirc;kim ve bu ara&ccedil;lar &uuml;zerinden i&ccedil;erik &uuml;retebilen
  </li>
  <li>
   Sosyal medya trendlerine ve platform dinamiklerine h&acirc;kim
  </li>
  <li>
   Metin yaz&inodot;m&inodot; ve i&ccedil;erik dili konusunda g&uuml;&ccedil;l&uuml;
  </li>
  <li>
   Temel d&uuml;zeyde reklam ve performans okuryazarl&inodot;&gbreve;&inodot;na sahip
  </li>
  <li>
   Tak&inodot;m &ccedil;al&inodot;&scedil;mas&inodot;na yatk&inodot;n, planlama ve organizasyon becerileri geli&scedil;mi&scedil;
  </li>
  <li>
   Proje bazl&inodot; ve esnek &ccedil;al&inodot;&scedil;ma modeline uyum sa&gbreve;layabilecek
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Arad&inodot;&gbreve;&inodot;m&inodot;z Profil
 </p>
 <ul>
  <li>
   &Idot;&ccedil;erik &uuml;retiminden yay&inodot;na kadar t&uuml;m s&uuml;reci sahiplenen
  </li>
  <li>
   Markan&inodot;n tonu ve hedef kitlesine uygun i&ccedil;erikler &uuml;retebilen
  </li>
  <li>
   G&uuml;nceli yak&inodot;ndan takip eden, sade ancak etkili i&scedil;ler ortaya koyan
  </li>
  <li>
   Sorumluluk alabilen, d&uuml;zenli ve disiplinli &ccedil;al&inodot;&scedil;may&inodot; &ouml;nemseyen
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  &Ouml;zge&ccedil;mi&scedil; ve &ouml;n yaz&inodot;n&inodot;z&inodot;,
  <strong>
   ik@planner.com.tr
  </strong>
  e-posta adresine g&ouml;nderebilirsiniz.
 </p>
</div>


Senior Digital Content & Social Media Specialist

Pegasus Airlines

<div>
 <p>
  We are Pegasus Airlines!
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are Pegasus. We represent the new generation in Turkish aviation. With our motto: Everyone has the right to fly, we inspire our guests to travel with low fares thanks to our business model.
 </p>
 <p>
  As your digital airline, our guest-centric approach offers digital technologies and unique innovations that enhance the travel experience.
 </p>
 <p>
  Today, we operate connecting flights to more than 55 countries across T&uuml;rkiye, Europe, North Africa, the Middle East, Russia, and Central Asia. We have one of the youngest fleets in Turkey, which exceeds 127 aircraft in 2026.
 </p>
 <p>
  Are you ready to embark on your Pegasus career path as our
  <strong>
   Documentation Planner
  </strong>
  , flight number PC-2026?
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  &bull; Bachelor&rsquo;s degree (preferably in a related field)
 </p>
 <p>
  &bull; Minimum 2 years of experience in the aviation industry
 </p>
 <p>
  &bull; Previous experience in aviation preferably base maintenance
 </p>
 <p>
  &bull; Strong skills in planning, organization, and reporting
 </p>
 <p>
  &bull; Experience in project/process management and work follow-up
 </p>
 <p>
  &bull; Knowledge of aviation regulations (SHT/EASA Part M and 145)
 </p>
 <p>
  &bull; Proficient in MS Office applications and knowledge of AMOS is desirable
 </p>
 <p>
  &bull; Willingness to work in shifts
 </p>
 <p>
  &bull; Strong analytical thinking and problem-solving skills
 </p>
 <p>
  &bull; Team-oriented mindset and open to continuous progress
 </p>
 <p>
  &bull; Creative and result-oriented
 </p>
 <p>
  &bull; Effective verbal and written communication skills
 </p>
 <p>
  &bull; Good command of English (B1 level and above)
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   In this role you will
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  &bull; Liaise with Planning, Engineering, and Check Supervisors on the preparation and printing (physical or digital) of aircraft maintenance work packages
 </p>
 <p>
  &bull; Monitor the preparation of requirements (materials, tools, ground time, facilities, workforce) for maintenance activities
 </p>
 <p>
  &bull; Collate all aircraft paperwork (physical or digital) once completed and ensure accuracy and completeness
 </p>
 <p>
  &bull; Follow up on any incomplete or missing paperwork
 </p>
 <p>
  &bull; Ensure that all paperwork is scanned (and, if required, bookmarked, backed up, and recorded in AMOS as part of the aircraft records)
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What Pegasus Airlines can offer you
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  &bull; Discounted domestic and international flight tickets that includes first-degree family members, For single candidate can add +1 person. Discounted flights with contracted airlines to destinations where there are no flights
 </p>
 <p>
  &bull; Private health insurance
 </p>
 <p>
  &bull; Food voucher
 </p>
 <p>
  &bull; Remote and flexible working hours on certain days according to working model, allowance for remote working days
 </p>
 <p>
  &bull; Fun@Fly Social Activity Clubs (Social clubs such as theatre club, sailing, trekking, running, basketball, music, books, zumba, tennis, volleyball, and football teams, e-sports team)
 </p>
 <p>
  &bull; Kindergarten opportunity for female employees (Istanbul, Izmir, Antalya)
 </p>
 <p>
  &bull; Performance-based bonus system
 </p>
 <p>
  &bull; Shuttle
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Discover Pegasus Airlines!
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Our Framework for a Sustainable Future prioritizes our impact on the environment and society, as well as economic development. We call our route Sustainable Future. By 2050, we aim to eliminate carbon emissions from our operations, and we are working towards this goal. We are proud of a rich governance culture that is developed through a perspective open to continuous improvement and the feedback of our stakeholders. We regularly and transparently share our targets and performance on these issues with the public.
 </p>
 <p>
  Gender equality is at the foundation of our corporate culture. We are one of the pioneering airlines that have signed IATA's voluntary initiative "25by2025" to increase the representation of women in all areas of the aviation industry, including pilot, technician and management ranks. We were the first airline in the world to join the UN Women's Empowerment Principles (WEPs) platform.
 </p>
 <p>
  Listen to every different voice in our quest for a more equal tomorrow for future generations and we call our voice #PegasusHarmony 💛
 </p>
</div>


Documentation Planner

Kopilot Tech

<div>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  At Kopilot, one of the fastest-growing EdTech startups in Turkey, we are building a global education super app that helps millions of students prepare for the most important exams of their lives. With our strong social-first growth engine and ambitious international vision, we aim to become the Duolingo of exam preparation.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <span>
   We&rsquo;re looking for a Customer Success &amp; Operations Coordinator to help run and continuously improve the operational backbone of Kopilot&rsquo;s ecosystem &mdash; covering both student success and coach operations. This is a hands-on, tactically strong role, and you will be responsible for ensuring our partner and student programs, standards, and day-to-day operations work smoothly at scale.
  </span>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <span>
   This position operates at the intersection of
  </span>
  <strong>
   Customer Success, Partner Operations, and CX
  </strong>
  <span>
   , and is essential for delivering a consistent, high-quality platform experience.
  </span>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You&rsquo;ll Do
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Student Success &amp; CX Operations
  </strong>
 </p>
 <ul>
  <li>
   <span>
    Coordinate customer success operations across the full student lifecycle.
   </span>
  </li>
  <li>
   <span>
    Manage support and ticketing processes end-to-end to ensure timely, high-quality resolution.
   </span>
  </li>
  <li>
   <span>
    Monitor and enhance key metrics, including student engagement, retention, satisfaction, and time-to-value.
   </span>
  </li>
  <li>
   <span>
    Identify challenges in the student journey and implement practical improvements.
   </span>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Coach Program &amp; Operations
  </strong>
 </p>
 <ul>
  <li>
   <span>
    Support the day-to-day operations of Kopilot&rsquo;s partner coach network.
   </span>
  </li>
  <li>
   <span>
    Maintain and improve partner-facing resources, guidelines, and self-service materials.
   </span>
  </li>
  <li>
   <span>
    Serve as the operational point of contact for partner questions, issues, and escalations.
   </span>
  </li>
  <li>
   <span>
    Gather partner feedback and provide insights to improve processes, experience, and platform readiness.
   </span>
  </li>
  <li>
   <span>
    Support the development and ongoing improvement of partner performance and quality tracking, including indicators such as NPS, satisfaction, responsiveness, engagement, contribution to student success, and readiness for new initiatives.
   </span>
  </li>
  <li>
   <span>
    Help build a partner ecosystem that fosters community, trust, and clear performance expectations.
   </span>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Cross-Functional Operations
  </strong>
 </p>
 <ul>
  <li>
   <span>
    Serve as a liaison between students, partners, and internal teams, including product, marketing, sales, and support.
   </span>
  </li>
  <li>
   <span>
    Improve handoffs and communication across key touchpoints in the journey.
   </span>
  </li>
  <li>
   <span>
    Prepare regular operational reports and insights to support decision-making.
   </span>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We&rsquo;re Looking For
  </strong>
 </p>
 <ul>
  <li>
   <span>
    3&ndash;6 years of experience in customer success, operations, CX, partner support, or similar roles
   </span>
  </li>
  <li>
   <span>
    Comfortable working with both end users and external partners
   </span>
  </li>
  <li>
   <span>
    Strong execution mindset with attention to detail and follow-through
   </span>
  </li>
  <li>
   <span>
    Analytical enough to track performance and spot patterns, pragmatic enough to act fast
   </span>
  </li>
  <li>
   <span>
    Clear communicator who can coordinate across multiple stakeholders
   </span>
  </li>
  <li>
   <span>
    Hands-on, adaptable, and comfortable in a fast-paced startup environment
   </span>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Nice to Have
  </strong>
 </p>
 <ul>
  <li>
   <span>
    Experience in EdTech, B2C platforms, SaaS, or marketplace-style products
   </span>
  </li>
  <li>
   <span>
    Exposure to partner, vendor, or contributor management
   </span>
  </li>
  <li>
   <span>
    Familiarity with CRM, CS tools, ticketing systems, or basic enablement workflows
   </span>
  </li>
 </ul>
</div>


Customer Success & Operations Coordinator

Unilever

<div>
 Unilever is currently hiring for
 <strong>
  Customer Hubs Performance Delivery Manager &ndash; O2C!
  <br/>
  <br/>
 </strong>
 <strong>
  Function:
 </strong>
 Global Business Services &ndash; Customer Hubs
 <br/>
 <br/>
 <strong>
  Reports to:
 </strong>
 Head of Global Customer Hubs &ndash; PTAB &amp; Africa
 <br/>
 <br/>
 <strong>
  Scope:
 </strong>
 Customer Hubs - Regional (Arabia-Deliver&amp;Collect)
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 Turkey
 <br/>
 <br/>
 <strong>
  Terms &amp; Conditions:
 </strong>
 Full-Time
 <br/>
 <br/>
 <strong>
  About Unilever
  <br/>
  <br/>
 </strong>
 With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world.
 <br/>
 <br/>
 At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future.
 <br/>
 <br/>
 <strong>
  GLOBAL CUSTOMER HUBS TEAM
  <br/>
  <br/>
 </strong>
 GBS (Global Business Services) is a new area in Unilever. It will be leading a huge transformation when it comes to value creation, productivity, and adoption of new technologies. It comprises many service lanes like Customer, Marketing, People Experience and Finance. For the first time, all these services are together to unlock value to the company and beat the market when it comes to providing solutions. It is the way Unilever will bring latest trends and technologies to play a central role to the GAP 2030. More specifically, Global Customer Hubs team is the solutions partner of Customer Operations and Customer Development for the E2E operations excution of Unilever. We partner with these business functions to deliver speed, agility, and efficiency in Promotional Planning &amp; Execution, E2E SC Planning, Order-to-Delivery, Bill-to-Cash, Master Data, and Reports.
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 <br/>
 The Global Customer Hubs team reimagine processes end to end, elevating them into global hubs empowered with technology, and run by industry leading partners. We deliver superior customer experience and perceived frictionless operations, while releasing capacity in markets to focus on generating and fulfilling demand, powered by digital and AI. The hubs are a critical enabler for growth by reducing complexity, releasing capacity, and unleashing technology in operations. We aim to become the Industry-First E2E Value Network Operation that Drives Superior Customer Experiences to enable Growth. We do this through Digital Technology, Artificial Intelligence, strong partnerships, and Future-Fit People. It is about writing the next chapter of operations with partners in the hub.
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 <br/>
 <strong>
  PURPOSE OF THE ROLE
  <br/>
  <br/>
 </strong>
 The Customer Hub Service delivery manager is focal point in ensuring excellence in the delivery of the hub and the creation of future operational capabilities with our strategic partners to deliver to business units and markets across the region. The role leads the interaction between the market and the hubs in global locations like Cairo, Chennai, Salem etc., while interaction with global teams to drive harmonization, scale and cross fertilization across global operations. If you are passionate about leading performance and transformation through digital, hubs, and standardization of processes in end to end operations, then this role is just for you.
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 <strong>
  Main Responsibilities
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  <br/>
 </strong>
 The Customer Hubs Performance Delivery Manager ensures that processes owned by the hub are run effectively and efficiently across the entirety of the end-to-end operations (Promotional Planning &amp; Execution, E2E SC Planning, Order-to-Delivery, Collections, Master Data, and Reports).
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 <br/>
 <strong>
  Deliver superior business performance.
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Accountable for ensuring day to day operations is delivered with super experience by the hub for the market. Drive KPIs/SLAs and evaluate for any additions/ changes with changing business requirement.
  </li>
  <li>
   Accountable for a robust and fully functioning governance model between market, hub, and product/capabilities teams. Holding the cross functional team accountable for the role they play in bringing the design to life. This includes ensuring rigorous GFCF and operational controls, and an effective BCP is in place in the hub operations.
  </li>
  <li>
   Accountable for ensuring operations is on its path toward world class level of productivity through continuous improvement. This includes delivery of the committed hub efficiencies, ensuring actual FTE in operations matches what is in the contractual price workbooks.
  </li>
  <li>
   Bring global hub model to life through Standardization and Digital transformation
  </li>
  <li>
   Leverage global scale of operations by driving standardization of operations as per the global process model, working closely with the markets and hubs.
  </li>
  <li>
   Drive maximum adoption of technology &ndash; both in terms of breadth of application across different scenarios / use cases, and depth of usage (i.e. level of no touch operations). This requires coordination and collaboration with the market, hub, and product &amp; capabilities teams.
  </li>
  <li>
   Develop the hub into a solutions partner providing decision support through analytics and insights
  </li>
  <li>
   Lead transformation governance between hub, product, capabilities and market team to land the agenda of standardization, no touch operation/tech adoption and Gen AI application in each of the processes.
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   <br/>
  </li>
 </ul>
 <strong>
  Expand Hub Scope
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  <br/>
 </strong>
 <ul>
  <li>
   Strech the boundaries of the current scope by challenging the current GPM in collaboration with the capabilities team
  </li>
  <li>
   Develop and build hub operations for white spaces by working with various functions.
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   <br/>
  </li>
 </ul>
 <strong>
  Build a winning team
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  <br/>
 </strong>
 <ul>
  <li>
   Develop digital and commercially savvy talents who are masters of domain capabilities, digital capabilities, and have right business and commercial skills.
  </li>
  <li>
   Lead a partner development program to ensure hubs have the right capabilities to deliver superior experience and a winning operation Improve Univoice Scores (especially Culture Index)
  </li>
  <li>
   Lead and actively participate in the global network of hubs
  </li>
  <li>
   Finally, and critically, as the lynchpin for customer hubs, this role is accountable for operating, developing and sustaining a high performing team to deliver across the key areas of responsibility. The person must establish a deep understanding of the customer hubs model and bring it to life through a high level of business intimacy with the market process owners.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experiences &amp; Qualifications
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  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Supply Chain, Engineering, or Business/Management
  </li>
  <li>
   Minimum 7 years of experience working in Supply Chain management, Order to Cash, or CD Operations.
  </li>
  <li>
   Experience in delivering day to day operations and transformation for one or more of the process streams in scope &ndash; CD (CSP, DT, OG/MT, CD Ops), Promotional Planning &amp; Execution, E2E SC Planning, Order-to-Delivery, Collections, Master Data.
  </li>
  <li>
   Proven business/financial acumen, prior experience managing a large operational business unit
  </li>
  <li>
   Experience in driving standardization, digital adoption, and analytics that enable the business to make better decisions, drive growth/efficiency, and gain competitive advantage.
  </li>
  <li>
   Experience in working with and delivering through strategic partners, knows how to leverage the relationship and commercial contract to maximize value for Unilever
  </li>
  <li>
   Proven experience in complex transformation programs/change management and setting up new capabilities.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Highly tuned ability to spot new business opportunities for Unilever to grow or reduce costs, and good understanding of end-to-end process with the local business.
  </li>
  <li>
   Strategic thinker and integrator &ndash; able to conceptualize and articulate a vision of new ways to address business problems more effectively. Able to cut across functions and teams end to end to solve problems and deliver results.
  </li>
  <li>
   Project and Change Management &ndash; lead complex projects across geographies, managing transitions and offshoring with minimal disruption. Drive change through structured communication, stakeholder engagement and agile delivery
  </li>
  <li>
   Execution-driven - able to translate vision into reality and hold the cross functional team accountable in order to deliver results across the ecosystem.
  </li>
  <li>
   Solutions mindset - focusing more on solutions instead of problems, able to identify root causes and drive the right actions / interventions. Highly influential leader with strong business acumen who can engage well at all levels in the organization.
  </li>
  <li>
   Excellent people management and relationship skills
  </li>
  <li>
   Excellent communication and collaboration skills - ability to collaborate effectively with peers and stakeholders, can drive robust working relationships with different stakeholders (CD, Customer Operations, Global product &amp; capabilities teams)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Leadership
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Care Deeply: Cares deeply about how customers experience our brands every day, everywhere; about our people&rsquo;s growth and development and our impact on the planet. Cares about our performance, to a point where it hurts when we don&rsquo;t win.
  </li>
  <li>
   Focus On What Counts: Ruthlessly prioritizes what really, really matters, and allowing us to do better on fewer things. We set clear and stretching goals and recognize maximum performance impact.
  </li>
  <li>
   Stay Three Steps Ahead: Thinks boldly and creatively to make breakthroughs in performance. We are always curious and confident &boxh; anticipating and staying ahead of customer needs and external trends to beat the competition.
  </li>
  <li>
   Deliver with Excellence:
  </li>
  <li>
   Delivers everything we do with excellence and pace. We take personal ownership and hold each other to account &ndash; always finding a way to do what we&rsquo;ve said we will do.
  </li>
  <li>
   Talent Catalyst: Invests in people &ndash; coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best. You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins. You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.
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   <br/>
  </li>
 </ul>
 <strong>
  Critical SOL (Standards of Leadership) Behaviors
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  <br/>
 </strong>
 <ul>
  <li>
   PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner&rsquo;s mindset, using data and insight to make decisions.
  </li>
  <li>
   PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
  </li>
  <li>
   CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
  </li>
  <li>
   PURPOSE &amp; SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
  </li>
  <li>
   AGILITY: Explores the world around them, continually learning and developing their skills.
   <br/>
   <br/>
  </li>
 </ul>
 Unilever embraces diversity and encourages applicates from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
 <br/>
 <br/>
 Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
</div>


Customer Hubs Performance Delivery Manager – O2C

Demir Döküm Industrial

<div><div><div>Job Description</div>
<div></div><div><div><p>Sustainable heating solutions are our company purpose. And flexible ways of working are part of our company culture. Both count. Both are us.</p>
</div></div><div></div><div><div><div><div>Get job alerts</div>
</div></div></div><div><div><p>Apply now
</p></div></div><div></div><div><div><div><div>Demand Planner
</div></div></div></div><div></div><div><div><div><div><div><div><p><b>Company</b>: Demir D&ouml;k&uuml;m Industrial <b>Location</b>: Istanbul-TUR, Bilecik-TUR <b>Country</b>: T&uuml;rkiye (TR) <b>Brand</b>: DemirD&ouml;k&uuml;m</p>
</div></div></div></div></div></div><div><div><div><div><div><div><div><h3 class="jobSectionHeader"><b>What we achieve together</b></h3>
</div><div><ul><li>You will monitor daily and weekly demand to take necessary actions and communicate product stock arrival dates with Sales teams and other Supply Chain functions.</li>
<li>You will perform optimum inventory planning and tracking for selected finished/commercial products, analyze deviations, and manage corrective actions.</li>
<li>You will maintain demand-production-inventory balance through regular meetings with the Boz&uuml;y&uuml;k production facility and local suppliers.</li>
<li>You will manage local procurement/supplier processes for selected products, initiate purchase orders, and follow up until stock entry.</li>
<li>You will support product phase-in/phase-out processes within the supply chain.</li>
<li>You will prepare and present demand, inventory, procurement, and other supply chain reports.</li>
<li>You will contribute to process and cost optimization projects related to Supply Chain.</li></ul></div></div><p></p><div><div><h3 class="jobSectionHeader"><b><br>
What makes us successful together</b></h3>
</div><div><ul><li>Qualification: A bachelor&rsquo;s degree in Engineering (preferably Industrial, Mechanical, or Electrical), Business Administration, or Economics opens the door to exciting career opportunities within our company.</li>
<li>Experience: Up to 3 years of professional experience, preferably in Supply Chain functions, you will have the opportunity to join our dynamic team.</li>
<li>Know-how and Skills: Good command of MS Office programs, basic reporting skills, and an interest in understanding and improving processes will support your development in this role.</li>
<li>Language Skills: Strong command of English to communicate effectively on an international level.</li>
<li>Nice to Have: Knowledge of SAP is an advantage and will support your success in this role.</li>
<li>Personality: Strong planning and organizational skills, analytical thinking and problem-solving abilities, along with effective communication and cooperation skills will set you apart.</li>
<li>Location: Based in Istanbul, Eskişehir, or Boz&uuml;y&uuml;k, or open to relocation.</li></ul></div></div><p></p><div><div><h3 class="jobSectionHeader"><b><br>
What you can count on</b></h3>
</div><div><p>
As part of the solution, our high &ndash; efficiency and environmentally friendly technologies contribute to long- term resource savings and a reduction in CO2 emission.</p>
<ul>
<li>At Vaillant Group, you will have the opportunity to build a career both nationally and internationally,</li>
<li>You can be part of global projects running in 17 countries,</li>
<li>Benefit from a hybrid working model.</li></ul></div></div></div><br>
<p></p>
</div></div></div></div><div><div><div><div><div><div><h3 class="jobSectionHeader"><b>What makes us special</b></h3>
<p>
We take care of a better climate. In every home and our environment. As a successful family business, we have been living up to this claim for over 150 years. We are one of the world's leading providers of heat pumps, digital services and efficient gas heating appliances and offer energy-saving solutions.</p>
<p>
You will find sustainability everywhere at the Vaillant Group. In the office, at the production sites and on the road. Around 16,000 employees from over 70 countries are committed to this every day. As an international team, we take responsibility - for our future and that of our planet. We promote your personal development so that you can act with passion and together we can ensure a better climate.</p>
<p>
Become part of the Vaillant Group and help us shape the future of heating!</p><p><br>
</p>
<p><b>We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply.</b></p>
<p></p>
<p><b>Your Contact:</b></p>
</div>
<p>Selin Ge&ccedil;er<br>
+90 228 317 70 00 7033</p>
</div>
</div></div></div></div><div><div><p>Apply now
</p></div></div><div></div><div><div><p><b>We rely on digital application processes &ndash; not only to work more efficiently, but also to help conserve resources. Therefore, we kindly ask you to apply online only.</b></p></div></div></div></div><p></p>

Explore 548+ Customer operations planner in Istanbul this January. Find roles across top companies and apply now to boost your career.

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