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TJDEED Technology®

<div>
 
 
 Job overview:
 
 
 
 
 
 
 We are looking for a
 
 Customer Engagement Manager
 
 to represent TJDEED in front of one of our strategic customers. This role ensures strong customer relationships, smooth project execution, and high customer satisfaction while coordinating between the customer, vendors, and internal teams.
 
 
 &nbsp;
 
 
 
 Role Overview
 
 
 
 
 
 
 The Customer Engagement Manager acts as the primary point of contact for the customer. They ensure clear communication, manage escalations, protect TJDEED&rsquo;s interests, and support the success of ongoing service and project engagements delivered by multiple vendors and internal teams.
 
 
 &nbsp;
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Customer Relationship &amp; Communication
 
 
 <ul>
 <li>
 Serve as the single point of contact between the customer and TJDEED.
 </li>
 <li>
 Manage expectations and maintain strong, professional communication.
 </li>
 <li>
 Attend regular project and service meetings with customer and vendors.
 </li>
 <li>
 Handle escalations and ensure timely follow-up.
 </li>
 </ul>
 
 
 
 
 
 Project &amp; Service Oversight
 
 
 <ul>
 <li>
 Monitor progress of vendor-led and internally delivered work.
 </li>
 <li>
 Ensure deliverables align with agreed scope and quality requirements.
 </li>
 <li>
 Identify risks and raise them early to the customer and internal leadership.
 </li>
 <li>
 Support the customer in navigating complex multi-vendor environments.
 </li>
 </ul>
 
 
 
 
 
 Customer Experience &amp; Satisfaction
 
 
 <ul>
 <li>
 Ensure the customer receives a smooth, positive experience at all stages.
 </li>
 <li>
 Proactively address concerns and prevent issues from escalating.
 </li>
 <li>
 Validate customer feedback and drive continuous improvement.
 </li>
 </ul>
 
 
 
 
 
 Business &amp; Growth Enablement
 
 
 <ul>
 <li>
 Identify new opportunities based on customer needs.
 </li>
 <li>
 Work closely with the Account Manager and presales to translate requirements into proposals.
 </li>
 <li>
 Support renewals through strong relationship management and customer trust.
 </li>
 </ul>
 
 
 
 
 
 Internal Coordination
 
 
 <ul>
 <li>
 Collaborate with Account Management, Project Management, Delivery Lead, Service Delivery, and Support teams.
 </li>
 <li>
 Ensure internal teams are aligned with the customer&rsquo;s priorities and timelines.
 </li>
 </ul>
 
 
 
 
 
 Reporting
 
 
 <ul>
 <li>
 Provide structured updates on engagement health, risks, achievements, and opportunities.
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Required Skills &amp; Experience
 
 
 
 
 
 
 
 Core Skills
 
 
 <ul>
 <li>
 Excellent communication and customer-handling skills.
 </li>
 <li>
 Strong relationship-building and professional presence.
 </li>
 <li>
 Ability to manage expectations and handle escalations.
 </li>
 <li>
 Problem-solving mindset and sense of ownership.
 </li>
 <li>
 Proficient in both Arabic and English
 </li>
 </ul>
 
 
 
 
 
 Business Understanding
 
 
 <ul>
 <li>
 Good understanding of IT service and project delivery cycles.
 </li>
 <li>
 Ability to review SOWs and identify scope boundaries.
 </li>
 <li>
 Ability to identify commercial opportunities.
 </li>
 </ul>
 
 
 
 
 
 Technical Awareness
 
 
 <ul>
 <li>
 Great understanding of ITSM, ITAM, endpoint management or related IT service domains.
 </li>
 <li>
 Ability to understand discussions with technical and vendor teams.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 Previous experience managing complex enterprise customers or multi-stakeholder environments is a mandatory.
 </li>
 <li>
 Experience working with vendors or service providers is a mandatory.
 </li>
 </ul>
</div>

Customer Engagement Manager

ALM Data Systems

Job Description: Customer Success ManagerLocation: Doha, QatarCompany OverviewALM DataSystems (ALM) is a leading ICT and Systems Integration company in Qatar, delivering end-to-end solutions across Cloud, Cybersecurity, Digital Transformation, Networking, Datacenter, AV, and Managed Services. We help organizations adapt to the future with tailored technology solutions that convey impact and drive business growth.Role SummaryThe Customer Success Manager (CSM) is responsible for ensuring that ALM&rsquo;s clients achieve maximum value from our solutions and services. You will act as the primary relationship owner, driving client satisfaction, retention, renewals, and service expansion. The CSM will work closely with technical teams, project managers, sales, and support to ensure the customer journey is seamless and aligned with ALM&rsquo;s standards of excellence.Key ResponsibilitiesCustomer Relationship Management<ul><li>Serve as the main point of contact for assigned enterprise and government clients.</li><li>Build strong, long-term, trust-based relationships with key stakeholders.</li><li>Conduct regular business reviews, check-ins, and client health assessments.</li></ul>Service Delivery &amp; Support Coordination<ul><li>Ensure clients receive timely and high-quality service deliverables.</li><li>Coordinate with project teams, support engineers, and vendors to resolve issues and track SLAs.</li><li>Monitor service performance and proactively address potential service disruptions.</li></ul>Customer Success &amp; Value Realization<ul><li>Understand client objectives and ensure ALM solutions meet business outcomes.</li><li>Drive product/service adoption, utilization, and user onboarding.</li><li>Identify opportunities to enhance client ROI across cloud, network, cybersecurity, and other ICT solutions.</li></ul>Retention, Renewal &amp; Growth<ul><li>Manage contract renewals, SLA extensions, and upsell opportunities.</li><li>Identify expansion opportunities and work with Sales to position new services or upgrades.</li><li>Minimize churn and maintain strong customer health metrics.</li></ul>Documentation &amp; Reporting<ul><li>Maintain accurate records of customer interactions, issues, and action items.</li><li>Prepare customer performance reports, SLA dashboards, and review decks.</li><li>Track KPIs such as NPS, response time, resolution time, satisfaction scores, and service quality.</li></ul>Qualifications &amp; ExperienceRequired<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, Business, or related field.</li><li>3&ndash;5 years of experience in Customer Success, Account Management, or Service Delivery within ICT or Systems Integration.</li><li>Strong understanding of IT infrastructure, cloud, networking, cybersecurity, and managed services and CISCO products.</li><li>Excellent communication, client-handling, and stakeholder management skills.</li><li>Strong problem-solving ability and a customer-centric mindset.</li><li>Proficiency in Microsoft Office, CRM systems, and customer success tools.</li></ul>Preferred<ul><li>Experience working with enterprise or government clients in the GCC region.</li><li>Background in project coordination or service delivery.</li><li>Certifications such as ITIL, Customer Success Management, or cloud vendor certifications (AWS/Azure).</li><li>Arabic language skills (advantage).</li></ul>Key Skills &amp; Attributes<ul><li>Customer-oriented with strong relationship-building abilities.</li><li>Excellent presentation and negotiation skills.</li><li>Ability to handle pressure and manage priorities effectively.</li><li>Proactive, organized, and detail-oriented.</li><li>Strong team player who collaborates effectively with technical and non-technical teams.</li></ul>Job Type: Full-time

Customer Success Manager

Vodafone

<div>Key accountabilities and decision ownership:
Customer Focus:
<ul><li><div>Build and maintain very high standards of business relationships with premium clients and key personnel managing the premium customer accounts. React swiftly to customer concerns and working cross functionally to resolve them.
</div></li><li><div>Handle customer enquiries, answering queries in person, over the phone, or online and provide support and comprehensive product / service information to customers.
</div></li><li><div>Achieve consumer/client relationship targets and KPI&rsquo;s, as set. Monitor customer contacts against service level agreements and flagging potential issues.
</div></li><li><div>Conduct periodic reviews to ensure clients are satisfied with their products and services. Alerting the sales team to opportunities for further sales within key clients and Letting customers know about other products the company offers.
</div></li><li><div>Carry out client satisfaction surveys and reviews. Liaise with internal departments to ensure client needs are fulfilled effectively. And escalate and resolve areas of concern as raised by clients and keeping them updated, as required. 
</div></li><div></div><li>Teamwork:
</li><li>Work as part of a team to ensure always offering an awesome customer experience. Effective interaction within team and r espect team and works well within the team.
</li><li>Ensure team collaboration with cross functional teams to understand customer issues and fix them proactively.
</li><li>Build effective business relationship with an open communication ability, and in a clear and concise manner. 
</li><li>Resilience
</li><li>Ensure quick reaction time in case of any customer related issues and work effectively with cross functional teams to resolve them. Maintain effective work behaviour in the face of pressure and setbacks. Successfully adapts to changing demands and conditions.
</li><li><div>Ensure to resolve consumer&rsquo;s service-related concerns and make systematic and rational judgments based on information and relevant assumptions.
</div></li></ul>Perform any additional project, task or activities assigned/delegated by the Line Manager.</div>
 <div><ul><li>High School diploma
</li><li><div>Computer literacy, Windows Operating Systems, and internet applications
</div></li><li>1-2 years of relevant experience as a client relationship manager or a track record of managing client relationships, preferably in telecommunication sector.
</li><li>Knowledge and understanding of client handling with excellent commnuication aligned with Vodafone Qatar&rsquo;s defined quality standards.</li></ul></div>

Consumer Contact Centre Advisor

<div>
 
 Job Description
 
 
 
 
 Key accountabilities and decision ownership:
 
 
 
 
 Customer Focus:
 
 
 
 <ul>
 <li>
 Build and maintain very high standards of business relationships with premium clients and key personnel managing the premium customer accounts. React swiftly to customer concerns and working cross functionally to resolve them.
 </li>
 <li>
 Handle customer enquiries, answering queries in person, over the phone, or online and provide support and comprehensive product / service information to customers.
 </li>
 <li>
 Achieve consumer/client relationship targets and KPI&rsquo;s, as set. Monitor customer contacts against service level agreements and flagging potential issues.
 </li>
 <li>
 Conduct periodic reviews to ensure clients are satisfied with their products and services. Alerting the sales team to opportunities for further sales within key clients and Letting customers know about other products the company offers.
 </li>
 <li>
 Carry out client satisfaction surveys and reviews. Liaise with internal departments to ensure client needs are fulfilled effectively. And escalate and resolve areas of concern as raised by clients and keeping them updated, as required.
 </li>
 <li>
 Teamwork:
 </li>
 <li>
 Work as part of a team to ensure always offering an awesome customer experience. Effective interaction within team and r espect team and works well within the team.
 </li>
 <li>
 Ensure team collaboration with cross functional teams to understand customer issues and fix them proactively.
 </li>
 <li>
 Build effective business relationship with an open communication ability, and in a clear and concise manner.
 </li>
 <li>
 Resilience
 </li>
 <li>
 Ensure quick reaction time in case of any customer related issues and work effectively with cross functional teams to resolve them. Maintain effective work behaviour in the face of pressure and setbacks. Successfully adapts to changing demands and conditions.
 </li>
 <li>
 Ensure to resolve consumer&rsquo;s service-related concerns and make systematic and rational judgments based on information and relevant assumptions.
 
 
 </li>
 </ul>
 Perform any additional project, task or activities assigned/delegated by the Line Manager.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School diploma
 </li>
 <li>
 Computer literacy, Windows Operating Systems, and internet applications
 </li>
 <li>
 1-2 years of relevant experience as a client relationship manager or a track record of managing client relationships, preferably in telecommunication sector.
 </li>
 <li>
 Knowledge and understanding of client handling with excellent commnuication aligned with Vodafone Qatar&rsquo;s defined quality standards.
 </li>
 </ul>
</div>

QNB Group

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Purpose Summary
 
 
 
 The incumbent is primarily responsible to support the Customer Relationship Executives / Managers in managing and servicing QNB First account holders, including the timely provision of excellent banking services and ensuring all transactions instructed by the customer are completed in timely, manner handling day to day queries from customer professionally and handling customer in the branch premises.
 
 
 
 Essential Duties &amp; Responsibilities By Dimensions
 
 
 
 <ul>
 <li>
 Shareholder &amp; Financial:
 </li>
 <li>
 Ensure complete support to their respective Customer Relationship Managers and Executives in handling customer day-to-day queries, complaint handling and timely complaint resolution; enhance customer satisfaction through seamless service delivering to maximize customer profitability and customer acquisition.
 </li>
 <li>
 Strive to be mindful of Key Performance Indicators (KPIs) for QNB First customer service performance monitoring and quality measurement purposes.
 </li>
 <li>
 Formulate customer retention strategies to minimize attrition and thereby help grow the QNB First customer portfolio.
 </li>
 <li>
 Implements KPI&rsquo;s and best practices for Associate, QNB First Customer Service
 </li>
 <li>
 Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
 </li>
 <li>
 Act within the limits of the powers delegated to the incumbent.
 </li>
 <li>
 Customer (Internal &amp; External):
 </li>
 <li>
 Ensures high standards of customer service and proactive contact with customers visiting the branch answering their queries and providing information about the various products and services offered by QNB.
 </li>
 <li>
 Must follow up on every issue and ensure complete satisfaction and maximum utilization of the product or services sold to customers.
 </li>
 <li>
 Get involved with database management, loyalty program or direct marketing process to communicate it with their existing or new customers about any new product launch or promotional campaign
 </li>
 <li>
 Provide &ldquo;service excellence&rdquo; for QNB First customers ensuring at the same time a complete sense of confidentiality and honesty with all related issues to the QNB First customers.
 </li>
 <li>
 Must ensure not only to solve customer requests but proactively offer ideas and insights to improve the customer's issues and challenges.
 </li>
 <li>
 Provide information about suitable products and services offered by the Group and identify cross selling opportunities.
 </li>
 <li>
 Enhance the Group&rsquo;s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
 </li>
 <li>
 To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
 </li>
 <li>
 Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
 </li>
 <li>
 Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
 </li>
 <li>
 Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
 </li>
 <li>
 Internal (Processes, Products, Regulatory):
 </li>
 <li>
 Work in shifts that are either morning plus evening or together within the approved timing as per the banks policies.
 </li>
 <li>
 Work with the QNB First Relationship Managers and other managers to identify gaps in the QNB First service.
 </li>
 <li>
 Work with the Customer Relationship Executives and Managers to solve problems that might arise from complaints and difficulties in customer communication.
 </li>
 <li>
 Fully manage the implementation of customer products, services and applications based on the efficiencies and turnaround times as per QNB&rsquo;s published service quality.
 </li>
 <li>
 Assist customers in filling all required QNB documents such as various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.
 </li>
 <li>
 Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.
 </li>
 <li>
 Maintain QNB First customer&rsquo;s personal information data and enquiry list under-control using tracking system(s).
 </li>
 <li>
 Maintain QNB First customer service area files, database, records, registers and logs under control.
 
 
 </li>
 </ul>
 
 Education And Experience Requirements
 
 
 
 <ul>
 <li>
 Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
 </li>
 <li>
 No years of experience required
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport
 </li>
 <li>
 QID
 </li>
 <li>
 Education Certificate
 </li>
 <li>
 Birth Certificate
 </li>
 </ul>
</div>

QNB3581 - Associate QNB First Customer Service (Qatarization)

QNB3574 - Associate QNB First Customer Service (Qatarization)

Qatar National Bank

<div>Job Purpose Summary 
The incumbent is primarily responsible to support the Customer Relationship Executives / Managers in managing and servicing QNB First account holders, including the timely provision of excellent banking services and ensuring all transactions instructed by the customer are completed in timely, manner handling day to day queries from customer professionally and handling customer in the branch premises.
Essential Duties &amp; Responsibilities by Dimensions 
A. Shareholder &amp; Financial:<ul><li>Ensure complete support to their respective Customer Relationship Managers and Executives in handling customer day-to-day queries, complaint handling and timely complaint resolution; enhance customer satisfaction through seamless service delivering to maximize customer profitability and customer acquisition.</li><li>Strive to be mindful of Key Performance Indicators (KPIs) for QNB First customer service performance monitoring and quality measurement purposes.</li><li>Formulate customer retention strategies to minimize attrition and thereby help grow the QNB First customer portfolio.</li><li>Implements KPI's and best practices for Associate, QNB First Customer Service</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent.</li></ul>
B. Customer (Internal &amp; External):<ul><li>Ensures high standards of customer service and proactive contact with customers visiting the branch answering their queries and providing information about the various products and services offered by QNB.</li><li>Must follow up on every issue and ensure complete satisfaction and maximum utilization of the product or services sold to customers.
</li><li>Get involved with database management, loyalty program or direct marketing process to communicate it with their existing or new customers about any new product launch or promotional campaign</li><li>Provide &quot;service excellence&quot; for QNB First customers ensuring at the same time a complete sense of confidentiality and honesty with all related issues to the QNB First customers.</li><li>Must ensure not only to solve customer requests but proactively offer ideas and insights to improve the customer's issues and challenges.</li><li>Provide information about suitable products and services offered by the Group and identify cross selling opportunities.</li><li>Enhance the Group's image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.</li><li>To assist customers in all their queries on Bank's product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul>
C. Internal (Processes, Products, Regulatory):<ul><li>Work in shifts that are either morning plus evening or together within the approved timing as per the banks policies.</li><li>Work with the QNB First Relationship Managers and other managers to identify gaps in the QNB First service.</li><li>Work with the Customer Relationship Executives and Managers to solve problems that might arise from complaints and difficulties in customer communication.</li><li>Fully manage the implementation of customer products, services and applications based on the efficiencies and turnaround times as per QNB's published service quality.</li><li>Assist customers in filling all required QNB documents such as various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.</li><li>Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.</li><li>Maintain QNB First customer's personal information data and enquiry list under-control using tracking system(s).</li><li>Maintain QNB First customer service area files, database, records, registers and logs under control.</li></ul>
Education and Experience Requirements<ul><li> 
Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
</li><li>No years of experience required</li></ul>
Required Special Skills<ul><li> 
Excellent oral and written communication skills (including report writing) in English and Arabic.</li><li>Good interpersonal and presentation skills.</li><li>Understanding of the relevant laws, regulations, and practices.</li><li>Ability to make decisions and follow through with initiatives.</li><li>Personal integrity and self-management.</li><li>Planning, organising, and analytical ability.</li><li>Results oriented.</li><li>Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</li></ul></div>

Associate QNB First Customer Service (Qatarization)

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Customer Engagement Manager

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Consumer Contact Centre Advisor

QNB3581 - Associate QNB First Customer Service (Qatarization)

QNB3574 - Associate QNB First Customer Service (Qatarization)

Associate QNB First Customer Service (Qatarization)