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customer relationship manager

EMFI Group Qatar

EMFI Qatar Group is looking for a Customer Relationship and Communication Manager (Bilingual - Arabic &amp; English) for its requirements with the following qualifications:Qualification: <ul><li>BSc or equivalent degree in media/Communication/relevant faculty from a recognized university</li><li>10 years of demonstrated experience in Public Relation and communications</li><li>Arabic and English Language Fluency essential</li></ul>Principal Accountabilities:<ul><li>Senior Communications Manager with experience in the management and coordination of customer and stakeholder communications in the infrastructure development sector</li><li>Coordination and reporting from Ashghal&rsquo;s Customer Relationship Management System (CRMS) based on a Microsoft dynamics platform. This will include monitoring of performance against defined SLA&rsquo;s and recommending actions for improvement</li><li>Management and coordination of external communications issued by the Project Affairs Directorate utilising multiple channels including social media platforms</li><li>Working in consultation with Ashghal&rsquo;s public relations Dept, ensure the coordination of media communications and briefings issued by the PA Directorate from time to time</li><li>Develop and manage the introduction of policies, processes and procedures designed to improve the quality of communications with customers, stakeholders and government agencies</li><li>Provide advice and support to Departments and Programme Governance Teams on the quality and content of communications</li><li>Prepare and coordinate internal and external briefing material on the progress and status of Ashghal&rsquo;s projects and programmes</li><li>Act as the primary coordinator for the preparation of the PA Directorate communicationsresponse to emergency incidents and customer complaints including the follow&#8208;up of all issues which exceed the approved SLA times for response</li><li>Monitor reports and performance data on the quality of customer relationships on an ongoing basis and provide appropriate performance reports for review by the Senior Management team</li><li>Preparation and updating the Project Affairs customer Relationship Management Plan</li><li>Support the Project Affairs Senior Management team in other tasks or communications activities as required from time to time</li><li>Experienced communications professional focusing on customer relationship management in the infrastructure sector. Competencies in all communications channels with specific skills in media communications and customer complaints management</li><li>Management and coordination of customer relationship performance and communications to best practice standards</li><li>Ensure consistency in the quality of communications with customers, stakeholders and Government Departments</li><li>Management accountability to ensure that the required governance of the department is applied on behalf of PWA</li></ul>Interested candidate/s may send their CV to hiringemfi2022 @gmail.com and type the code on the subject as: Customer Relationship and Communication ManagerJob Types: Full-time, Permanent, ContractPay: QAR20,000.00 - QAR24,000.00 per monthAbility to commute/relocate:<ul><li>Doha: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>CSR manager: 10 years (Required)</li></ul>Language:<ul><li>ARABIC (Required)</li></ul>

Customer Relationship and Communication Manager

EMFI Qatar Group is looking for a Customer Relationship and Communication Lead (Bilingual - Arabic &amp; English) for its requirements with the following qualifications:Qualification: <ul><li>BSc or equivalent degree in media/Communication/relevant faculty from a recognized university</li><li>07 years of demonstrated experience in Public Relation and communications</li><li>Arabic and English Language Fluency essential</li></ul>Principal Accountabilities:<ul><li>Communications Lead with experience in the management and coordination of customer and stakeholder communications in the infrastructure development sector</li><li>Lead the Coordination and reporting from Ashghal&rsquo;s Customer Relationship Management System {CRMS) based on a Microsoft dynamics platform. This will include monitoring of performance against defined SLA's and recommending actions for improvement</li><li>Management and coordination of external communications issued by the Project Affairs Directorate utilising multiple channels including social media platforms</li><li>Working in consultation with Ashghal&rsquo; s public relations Dept, ensure the coordination of media communications and briefings issued by the lA Directorate from time to time</li><li>Develop and manage the introduction of policies, processes and procedures designed to improve the quality of communications with customers, stakeholders, and government agencies</li><li>Provide advice and support to Departments and Programme Governance Teams on the quality and content of communications</li><li>Prepare and coordinate internal and external briefing material on the progress and status of Ashghal&rsquo; s projects and programmes</li><li>Act as the lead for the preparation of the lA Directorate communications response to emergency incidents and customer complaints including the follow-up of all issues which Exceed the approved SLA times for response</li><li>Monitor reports and performance data on the quality of customer relationships on an ongoing basis and provide appropriate performance reports for review by the Senior Management team</li><li>Preparation and updating the Project Affairs customer Relationship Management Plan</li><li>Understand the problems and challenges of clients and identify ways the business could better address these needs</li><li>Ensures that customers receive a satisfactory response</li><li>Ensures timelines and commitments to the customers on a regular basis</li><li>Works in cooperation with Quality Assurance and Continual Improvement Department on securing and maintaining ISO 9002 certification</li><li>Support the Project Affairs Senior Management team in other tasks or communications activities as required from time to time</li><li>Experienced communications professional focusing on customer relationship management in the infrastructure sector.</li><li>Competencies in all communications channels with specific skills in media communications and customer complaints management</li><li>Management and coordination of customer relationship performance and communications to best practice standards</li><li>Ensure consistency in the quality of communications with customers, stakeholders and Government Departments</li></ul>Interested candidate/s may send their CV to hiringemfi2022 @gmail.com and type the code on the subject as: Customer Relationship and Communication LeadJob Types: Full-time, Permanent, ContractPay: QAR15,000.00 - QAR17,000.00 per monthAbility to commute/relocate:<ul><li>Doha: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>CSR manager: 10 years (Required)</li></ul>Language:<ul><li>ARABIC (Required)</li></ul>

Customer Relationship and Communication Lead

EMFI Qatar Group is looking for a Customer Relationship and Communication Coordinator (Bilingual - Arabic &amp; English) for its requirements with the following qualifications:Qualification: <ul><li>BSc or equivalent degree in media/Communication/relevant faculty from a recognized university</li><li>05 years of demonstrated experience in Public Relation and communications</li><li>Arabic and English Language Fluency essential</li></ul>Principal Accountabilities:<ul><li>Communications Officer with experience in the management and coordination of customer and stakeholder communications in the infrastructure development sector</li><li>Coordination and reporting from Ashghal&rsquo; s Customer Relationship Management</li><li>System {CRMS) based on a Microsoft dynamics platform. This will include monitoring Of performance against defined SlA's and recommending actions for improvement</li><li>Management and coordination of external communications issued by the Project Affairs Directorate utilising multiple channels including social media platforms</li><li>Working in consultation with Ashghal&rsquo; s public relations Dept, ensure the coordination of media communications and briefings issued by the lA Directorate from time to time</li><li>Develop and manage the introduction of policies, processes and procedures designed to improve the quality of communications with customers, stakeholders and Government agencies</li><li>Provide advice and support to Departments and Programme Governance Teams on the quality and content of communications</li><li>Prepare and coordinate internal and external briefing material on the progress and status of Ashghal&rsquo; s projects and programmes</li><li>Act as the coordinator for the preparation of the lA Directorate communications response to emergency incidents and customer complaints including the follow-up of all issues which exceed the approved SlA times for response</li><li>Monitor reports and performance data on the quality of customer relationships on an ongoing basis and provide appropriate performance reports for review by the senior Management team</li><li>Preparation and updating Project Affairs&rsquo; Customer Relationship Management Plan</li><li>Support the Project Affairs Senior Management team in other tasks or communications activities as required from time to time</li><li>Experienced communications professional focusing on customer relationship management in the infrastructure sector</li><li>Competencies in all communications channels with specific skills in media communications and customer complaints management</li><li>Management and coordination of customer relationship performance and communications to best practice standards</li><li>Ensure consistency in the quality of communications with customers, stakeholders and Government Departments</li><li>Management accountability to ensure that the required governance of the department is applied on behalf of PWA</li></ul>Interested candidate/s may send their CV to hiringemfi2022 @gmail.com and type the code on the subject as: Customer Relationship and Communication CoordinatorJob Types: Full-time, Permanent, ContractPay: QAR11,000.00 - QAR15,000.00 per monthAbility to commute/relocate:<ul><li>Doha: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>CSR manager: 10 years (Required)</li></ul>Language:<ul><li>ARABIC (Required)</li></ul>

Customer Relationship and Communication Coordinator

Pointex Real Estate Co.

JOB DESCRIPTIONJob Title: Manager &ndash; Real Estate Operations and Marketing	 Department: Sales and Marketing (Real estate) Location: Doha, QatarPosition OverviewThis dual-role position combines with real estate operations, Marketing, customer coordination, and digital marketing support.The position requires strong proactive sales engagement, customer relationship management, and effective marketing execution for the real estate division of the company.The candidate should be well-versed in English and Hindi, and proficiency in Arabic will be an added advantage. Business/Commerce Graduate with minimum 5 Years sales and marketing experience Required. Key Skills &amp; Competencies<ul><li>Excellent communication &amp; customer engagement skills.</li><li>Excellent understanding of Qatar real estate market and rental procedures.</li><li>Excellent negotiation and presentation skills.</li><li>knowledge of digital marketing and online lead generation.</li><li>Proficiency in MS Office (Excel, Word, PowerPoint etc..).</li><li>Ability to multitask across finance, administration, and sales functions.</li></ul>Job Type: Full-time

Manager – Real Estate Operations and Marketing

York Towers for Marketing and Real Estate

Arabic nationality only!!!Must have experience in Sales experience for at least 1 year or moreExcellent sales and negotiation skillsAbility to build strong customer relationships and satisfactionStrong customer service and problem-solving skillsKnow how to use computer / office program (excel and word)Ability to work under pressure and meet targetsExcellent communication and interpersonal abilities.Ability to work under pressure and meet targetsExperience in sales in the Real Estate industry is a plusGood to Excellent in English languageMust have a Bachelor's DegreeNOTE:Local hire only. Must be already here in Qatar, and have a working visa(QID)Salary will be discussed upon Interview.Office location: Al Sadd, Doha,QatarJob Type: Full-timeJob Type: Full-timePay: QAR3,500.00 - QAR5,000.00 per monthApplication Question(s):<ul><li>Are you already here in qatar, and have a working visa(QID)?</li><li>Do you Know how to use office program (excel and word)?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Sales: 1 year (Required)</li><li>Real Estate: 1 year (Preferred)</li></ul>Language:<ul><li>Arabic(native Speaker) and English ? (Required)</li></ul>License/Certification:<ul><li>Working Visa (QID) (Required)</li></ul>

Arabic Female Sales Consultant

Starlink Qatar

<div>
 
 
 SOHO Sales Representative -
 
 Play a pivotal role in developing and managing strong, long-term relationships with Small Office/Home Office (SOHO) customers. Maintain a healthy and active sales pipeline with accurate weekly forecasting, aligned with monthly revenue targets. Drive customer loyalty by delivering exceptional service and maintaining professional, solution-oriented interactions. Ensure timely and accurate updates in the Sales Force Automation (SFA) system, including daily reporting of customer visits, deal progress, and closures
 
 
 
 
 
 
 🧩 What You&rsquo;ll Do:
 
 
 
 
 
 <ul>
 <li>
 
 Achieve Sales Targets:
 
 Consistently meet or exceed assigned quotas and KPIs.
 </li>
 <li>
 
 Upselling &amp; Cross-Selling:
 
 Identify and pursue opportunities to offer additional products or services tailored to customer needs.
 </li>
 <li>
 
 Market Insights:
 
 Collect and report customer feedback and competitor activity to enhance product offerings.
 </li>
 <li>
 
 Customer Management:
 
 Deliver a seamless experience throughout the customer journey&mdash;from first contact to after-sales support.
 </li>
 <li>
 
 Reporting:
 
 Submit timely and accurate daily sales reports and regular performance forecasts.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 💡 What We&rsquo;re Looking For
 
 
 
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Minimum: High school diploma or equivalent
 </li>
 <li>
 Preferred: Bachelor&rsquo;s degree in Sales, Marketing, Business Administration, or a related field
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 Minimum 3 years in direct sales or other customer-facing roles
 </li>
 <li>
 Proven record of meeting/exceeding sales targets in telecom, retail, or direct sales environments
 </li>
 <li>
 Strong background in customer service, complaint resolution, and satisfaction improvement
 </li>
 <li>
 Experience with CRM platforms and sales tracking tools
 </li>
 </ul>
 
 
 
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 
 Product Knowledge:
 
 Solid understanding of Starlink products/services and ability to communicate their benefits.
 </li>
 <li>
 
 Sales Techniques:
 
 Skilled in upselling, cross-selling, and closing deals confidently.
 </li>
 <li>
 
 CRM &amp; Reporting:
 
 Proficient in maintaining accurate records, managing customer data, and daily activity logging.
 </li>
 <li>
 
 Pricing &amp; Promotions:
 
 Good grasp of pricing structures and active promotional campaigns.
 </li>
 </ul>
 
 
 
 
 
 Soft Skills:
 
 
 <ul>
 <li>
 Excellent communication and interpersonal abilities
 </li>
 <li>
 Goal-driven, proactive, and results-oriented
 </li>
 <li>
 Strong organizational and time management skills
 </li>
 <li>
 Adaptable and collaborative team player
 </li>
 </ul>
 
 
 
 
 
 🌟 Why Join Us?
 
 
 <ul>
 <li>
 
 Career Growth
 
 : Opportunities for professional development and career advancement.
 </li>
 <li>
 
 Collaborative Culture
 
 : Work with a diverse and talented team.
 </li>
 <li>
 
 Innovative Environment
 
 : Be part of a team that values innovation and excellence.
 </li>
 </ul>
 
 
</div>

SOHO B2B Sales Executive

Wyndham Hotels & Resorts EMEA

<div>
 The Catering Sales Manager is responsible for contracting and closing local catering and social business and ensuring that business is turned over properly and in a timely fashion for quality service delivery. The position is responsible for achieving catering revenue goals by actively up-selling each business opportunity to maximize revenue. The incumbent implements the brand&rsquo;s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.
 
 
 <ul>
 <li>
 CANDIDATE PROFILE*
 </li>
 <li>
 CORE WORK ACTIVITIES*
 </li>
 <li>
 Managing Sales Activities*
 </li>
 <li>
 Manages sales efforts for the hotel including local corporate and social catering.
 </li>
 <li>
 Works collaboratively with off-property sales channels (e.g., Sales Office, Area Sales, EST) to ensure sales efforts are coordinated, complementary and not duplicative.
 </li>
 <li>
 Responds to incoming catering opportunities for the hotel.
 </li>
 <li>
 Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals.
 </li>
 <li>
 Understands the overall market - competitors&rsquo; strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
 </li>
 <li>
 Closes the best opportunities for the hotel based on market conditions and hotel needs.
 </li>
 <li>
 Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
 </li>
 <li>
 Designs, develops and sells creative catered events.
 </li>
 <li>
 Maximizes revenue by up-selling packages and creative food and beverage.
 </li>
 <li>
 Manages catering sales revenue and operation budgets, and provides forecasting reports.
 </li>
 <li>
 Develops menus which drive sales.
 </li>
 <li>
 Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
 </li>
 <li>
 Participates in and practices daily service basics of the brand.
 </li>
 <li>
 Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
 </li>
 <li>
 Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the company.
 </li>
 <li>
 Providing Exceptional Customer Service*
 </li>
 <li>
 Interacts effectively with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to ensure guest satisfaction.
 </li>
 <li>
 Executes and supports the company&rsquo;s Customer Service Standards and hotel&rsquo;s Brand Standards.
 </li>
 <li>
 Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
 </li>
 <li>
 Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
 </li>
 <li>
 Gains understanding of the hotel&rsquo;s primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
 </li>
 <li>
 Develops a close working relationship with operations to ensure execution of strategies at the hotel level.
 </li>
 <li>
 Additional Responsibilities*
 </li>
 <li>
 Performs other duties, as assigned, to meet business needs.
 </li>
 </ul>
</div>

Sales Manager - Catering

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