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customer retention specialist

The Walt Disney Company

<div>About the Role &amp; Team
We are looking for Customer Lifecycle Senior Specialist to join our Disney+ team in Dubai.
This role will require you to be working 4 days a week in our office and 1 day from home.
You&rsquo;ll join a team grounded in our Disney values &mdash; acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community. These values shape how we work and how we support one another every day.
What You Will Do
Retention Performance and KPI Ownership<ul><li>
Deliver and optimise core retention KPIs across MENA with a focus on churn and engagement, reinstates, reactivation, and lifetime value.</li><li>
Analyse trading trends to understand why customers cancel, what brings them back, and how journey improvements influence outcomes.</li></ul> 
Lifecycle Journey Design and Optimisation<ul><li>
Review and improve cancellation journeys, messaging, and save tactics in partnership with product and global lifecycle teams.</li><li>
Develop insights from customer behavior data to recommend levers, tactics, and interventions that reduce churn.</li></ul> 
Manage lifecycle triggers and journeys across cancellation, risk, and win back flows.<ul><li>
Test, Measure, Learn Framework</li><li>
Build and manage the retention testing roadmap for MENA.</li><li>
Define test priorities, align them with regional and global teams, and manage experiments across journeys, cohorts, and markets.</li><li>
Translate test insights into actionable recommendations and measurable improvements.</li></ul> 
Campaign Delivery and Cross Market Projects<ul><li>
Lead multi territory retention campaigns, including winback and feature led initiatives.</li><li>
Coordinate with EMEA customer teams, US lifecycle teams, and product partners to ensure successful planning and delivery.</li></ul> 
Reporting and Insight Development<ul><li>
Develop reporting dashboards and performance summaries that benchmark MENA outcomes against global and regional trends.</li><li>
Present clear and actionable insights to senior stakeholders across trading, marketing, and product.</li></ul> 
Stakeholder Partnership<ul><li>
Work closely with EMEA &amp; local counterparts across engagement, product creative, legal, brand marketing and other partners.</li><li>
Contribute actively to discussions on feature roadmaps, customer flows, and content engagement strategies.</li><li>
Build a strong understanding of competitor activity and international best practices in retention and engagement</li></ul>
Required Qualifications &amp; Skills<ul><li>
Minimum of five years of experience in customer management, lifecycle marketing, or retention within a subscription or streaming business.</li><li>
Proven ability to deliver improvements in churn, reinstates, and net growth.</li><li>
Experience building and running test and learn programmes using data and experimentation.</li><li>
Comfortable working in cross functional and multi market environments.</li><li>
Strong analytical ability with comfort working with large data sources.</li><li>
Familiarity with local MENA market dynamics and cultural nuances. Arabic is an advantage but not required.</li><li>
Excellent storytelling, writing, and messaging skills</li><li>
Deep understanding of MENA cultural nuances, especially in KSA, UAE, and Egypt.</li><li>
Comfortable managing ambiguity, balancing short-term needs with long-term strategic thinking.</li><li>
Proven project management skills with attention to timelines and executional detail.</li><li>
Collaborative and empathetic leadership style with high standards and accountability.</li><li>
Analytical mindset with a clear understanding of metrics used to evaluate influencer and PR success.</li></ul>
The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.
We will ensure that individuals with disabilities are provided the necessary accommodations to participate in the job application or interview process, to perform essential job functions, and to receive all benefits of employment. Please contact us to request accommodation.</div>

Sr. Specialist, Customer Lifecycle, Disney+

THE PIANO GALLERY

Role Summary:This role goes beyond traditional customer service &mdash; you will play a key part in driving enrollments, strengthening customer relationships, and supporting business growth. You will act as the primary point of contact for students, parents, and prospective clients, delivering excellent service while confidently converting inquiries into enrollments and maximizing retention opportunities. If you are energetic, persuasive, and target-driven, this role is for you!Key Responsibilities:-Handle customer enquiries via phone.-Retain and nurture existing students/parents by addressing concerns, following up on satisfaction, and encouraging continued enrollment or upgrades.-Support sales efforts by identifying opportunities, sharing program details, and achieving enrollment targets.-Maintain accurate customer records and follow up on leads to ensure high conversion and retention rates.-Provide outstanding service to create positive experiences and build long-term loyalty.Requirements: -Tagalog speakers but very fluent in English (excellent verbal &amp; written communication)-2+ years of proven experience in customer service + sales (telesales, retention, upselling, enrollment, or collections preferred)-Strong BPO/call center/contact center background highly valued (education, retail, telecom, finance, or service industries OK)-Demonstrated success in hitting sales/retention KPIs and closing deals over the phone-Excellent persuasion, negotiation, objection-handling, and relationship-building skills-Fast &amp; accurate typing (35+ WPM) with good computer/multitasking abilities (CRM, Google Workspace, etc.)-Confident, professional, energetic, and genuinely customer-focused mindset-Currently in the UAE with valid residency/visa and ready for immediate joiningJob Type: Full-time

Call Center Agent (Tagalog Speaker)

Persian Horizon - FZCO

About the RoleElaris Beauty Salon, part of Persian Horizon Holding, is hiring a senior-level Loyalty &amp; Retention Leader to design, build, and scale a complete customer loyalty ecosystem from scratch.This is a high-impact revenue role. Your mission is to significantly increase repeat bookings, referral rates, customer lifetime value, and retention performance across our luxury salon operations.We are looking for someone who has successfully built and executed loyalty programs in beauty salons in Dubai.Core Objective<ul><li>Build a structured loyalty and retention system from zero</li><li>Increase repeat booking rate</li><li>Develop referral programs</li><li>Design high-conversion re-engagement campaigns</li><li>Improve customer lifetime value</li></ul>Performance and measurable results are the priority.Key Responsibilities<ul><li>Design and implement a complete loyalty program strategy</li><li>Create tiered membership or reward structures</li><li>Develop referral and incentive programs</li><li>Build reactivation campaigns for inactive clients</li><li>Implement upsell and cross-sell journeys</li><li>Integrate loyalty structure with Fresha and CRM systems</li><li>Work with internal tech team to develop required systems</li><li>Track KPIs: retention rate, repeat rate, referral rate, LTV</li><li>Build and lead a retention team if needed</li><li>Continuously optimize performance based on data</li></ul>Mandatory Requirements (Strict)<ul><li>Minimum 4 years of direct, hands-on experience building loyalty programs in beauty salons in Dubai</li><li>Proven record of increasing retention and repeat booking metrics</li><li>Experience designing referral systems and reward-based campaigns</li><li>Deep understanding of salon client behavior in Dubai</li><li>Strong analytical and KPI-driven mindset</li><li>Experience working with CRM systems and booking platforms</li><li>Leadership capability and ability to build systems from scratch</li></ul>If you have not directly built and managed loyalty programs for beauty salons in Dubai, please do not apply.Applications without proven salon loyalty experience will not be reviewed.Ideal Candidate Profile<ul><li>Strategic thinker with strong execution capability</li><li>Revenue-focused, not just marketing-focused</li><li>Experienced in luxury customer segmentation</li><li>Comfortable leading initiatives and building teams</li><li>Data-driven decision maker</li><li>Strong communication and leadership skills</li></ul>What We Offer<ul><li>Full authority to build the loyalty ecosystem</li><li>Strong internal tech and CRM support</li><li>Financial backing for implementation</li><li>Performance-driven compensation structure</li><li>Executive-level impact within a growing luxury group</li></ul>Job Type: Full-timePay: From AED10,000.00 per month

Head of Customer Loyalty & Retention

Terahertz Marketing

Job descriptionWe are looking for expert and motivated retention agents with at least 3 years experience and ready to join our team. The candidate must have knowledge of main platforms, ability to negotiate with clients and build positive relationships with customers. We are looking for agents who can fluently speak Malyalam &amp; EnglishQualification and Requirements:<ul><li>Malyalam &amp; English Speaker is a MUST</li><li>Previous FOREX industry experience is a MUST ( at least 3 Years )</li><li>Excellent communication and interpersonal skills</li><li>Ability to handle difficult clients with empathy and patience</li><li>Proven experience as a tele sales agent and call center agent with the skill to engage customer in retention</li><li>Good organizational and time- management skills</li><li>excellent skills on analyzing clients, handle complaints, developing the best strategies to renew contracts and retain business</li><li>Competence to present, promote and sell products/ services using solid arguments to existing and prospective customers</li><li>Knowledge of relevant computer software</li></ul>Benefits:<ul><li>Competitive basic salary</li><li>Performance - based incentives and bonuses</li><li>Ongoing training and career development opportunities</li><li>A supportive and collaborative work environment</li></ul>Job Type: Full-timePay: AED4,000.00 - AED6,000.00 per monthExperience:<ul><li>Retention - Forex: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Hindi (Preferred)</li><li>Malyalam (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

FOREX Agents for Retention (Malyalam & English Speakers)

Property Finder

<div>Position Title
CSP
Reports To
CS -Team Lead 
Position Summary
The Customer Success Partner (CSP) is a key role responsible for customer retention of our first year clients. The first year CSP will own the post-sales customer experience and engagement, driving adoption and value realization for our subscription customers through nurturing and coaching on how to be successful. Ultimately, the CSP represents the customers&rsquo; interests in realizing value from Property Finder digital products and solutions. The CSP will focus on key accounts for which they will be responsible for leveraging data around customer health to effectively collaborate with cross-functional teams to drive customer outcomes, client satisfaction and overall revenue growth. The CSP will own the revenue targets up to the first renewal and identify future growth opportunities. Strong relationship building skills and a passion for helping customers succeed, combined with an affinity for metrics and analytics, are key to success in this role.
Key Responsibilities
<ul><li>Guide new customers through the onboarding process, from account setup to full product utilisation.</li>
<li>Collaborate with sales, Customer Experience, and product teams to ensure a seamless transition for the customer.</li>
<li>Enhance customer satisfaction through conducting training sessions, workshops and webinars to ensure customers understand best practice on how to use features and services to ensure maximum value from their investment.</li>
<li>Act as the primary contact for first year customers, nurturing strong relationships, to ensure overall customer retention up to their first renewal</li>
<li>troubleshooting issues and addressing inquiries promptly.</li>
<li>Monitor and setup key health metrics to measure effectiveness and identify areas for improvement.</li>
<li>Coach customers to identify goals and challenges and align on the metrics and success plan that will drive their success.</li>
<li>Leverage technology to increase efficiencies and make processes scalable.</li></ul> 
The Person 
Desired Qualifications
<ul><li>Bachelor's degree in business, marketing or science major</li>
</ul><ul><li>At least 3-5 years in a SAAS/Subscription environment</li>
<li>Experience managing multi million AED quota and helping business owners to deliver ROI</li>
<li>Ability to interpret data and make complex things simple for our customers</li>
<li>Strong organizational, multitasking and time-management skills.</li>
<li>Exceptional oral and written communication skills internally and externally.</li>
<li>Focused, reliable and responsible self-starter that can self-manage with strong critical-thinking skills.</li>
<li>Experience with Salesforce or similar CRM.</li>
<li>Experience in real estate media, tech, software, advertising and/or marketplace-based businesses preferred.</li>
<li>Fluent in English, Arabic preferred</li></ul> 
Skills &amp; Behaviors of Successful Candidates
<ul><li>100% Align and represent Property Finder&rsquo;s Core Values and be an example of leadership</li>
<li>Serve as a brand ambassador for Property Finder, representing the best interests of the company and partners</li>
<li>Seasoned sales professional with a solid track of achieving targets and has solid experience in managing existing customers including renewal, upsell and cross sell</li>
<li>Solid experience in selling products and services delivered through SaaS or as a Subscription</li>
<li>Strive to understand how your customers are using your products and can help them enhance their utilization and the value they extract out of your solutions</li>
<li>Take pride in providing reliable forecasts to the business</li>
<li>Consultative approach. Understand ROI analysis and can put together business reports and business proposals to help convince customers and speedup their business decisions</li>
<li>Effective communicator and show up always prepared</li>
<li>Team player and do you collaborate with other functions to deliver the best results for the company and the customer.</li>
</ul>
Property Finder Principles
<ul><li>Move fast and make things</li>
<li>Data beats opinions</li>
<li>Don&rsquo;t confuse motion with progress</li>
<li>Failure is success if we learn from it</li>
<li>People over pixels</li></ul></div>

Customer Success Partner - First Year

Würth Professional Solutions

Growth Marketing SpecialistW&uuml;rth Professional Solutions is seeking a hands-on, performance-driven Growth Marketing Specialist to accelerate digital growth across our eShop and mobile app platforms.This role owns performance marketing across all paid channels, SEO execution, CRM management, and customer journey optimization. The position is execution-focused, with close collaboration with the marketing team (content, design, brand), as well as Product and Sales teams.The ideal candidate combines strong analytical skills with operational excellence and a clear understanding of B2B digital growth dynamics.Key Responsibilities Performance Marketing <ul><li>Plan, execute, and optimize paid campaigns (Google, Meta, LinkedIn, TikTok, Apple Search Ads).</li><li>Drive app installs, in-app purchases, and eShop conversions.</li><li>Manage budgets and continuously improve CAC, ROAS, and conversion rates.</li><li>Ensure accurate tracking, attribution, and reporting.</li></ul>SEO &amp; Organic Growth <ul><li>Execute SEO strategy including keyword research, on-page optimization, and technical improvements.</li><li>Increase organic traffic and search visibility for product and category pages.</li></ul>CRM &amp; Lifecycle Marketing <ul><li>Build and manage CRM and marketing automation flows.</li><li>Work closely with the marketing team to develop lifecycle campaigns (onboarding, abandoned cart, replenishment, cross-sell, reactivation).</li><li>Improve retention, repeat purchases, and customer lifetime value.</li></ul>Customer Journey Optimization <ul><li>Map and optimize the full digital funnel (acquisition &rarr; purchase &rarr; retention).</li><li>Identify friction points and lead ongoing A/B testing initiatives.</li><li>Ensure consistent messaging and seamless customer experience across channels.</li></ul>KPIs <ul><li>Customer Acquisition Cost (CAC)</li><li>Return on Ad Spend (ROAS)</li><li>Cost per Install (CPI) / Cost per Acquisition (CPA)</li><li>Website &amp; App Conversion Rate</li><li>Organic Traffic Growth (SEO)</li><li>Customer Retention &amp; Repeat Purchase Rate</li><li>Customer Lifetime Value (LTV)</li><li>Digital Revenue Growth (App &amp; eShop)</li></ul>Qualification <ul><li>3+ years of hands-on performance/growth marketing experience.</li><li>Proven track record managing multi-channel paid campaigns.</li><li>Strong knowledge of SEO and CRM/marketing automation systems.</li><li>Experience in eCommerce and/or mobile app marketing (B2B advantage).</li><li>Data-driven, proactive, and execution-oriented with strong ownership mindset.</li><li>Strong organizational skills and attention to detail</li><li>Ability to work calmly in a fast-paced environment</li><li>Flexible mindset beyond traditional &ldquo;9-to-5&rdquo; thinking</li><li>High emotional intelligence, integrity, and discretion</li></ul>What We Offer You <ul><li>Unicorn start-up mentality within a globally established group</li><li>Resilient, high-performance team culture</li><li>Cultural, team, and task diversity</li><li>Fast personal and career growth opportunities</li><li>Flat hierarchy within a 100% family-owned business</li><li>Opportunity to help build a global group with strong local focus Global travel exposure from day one, based on role requirements</li></ul>Job Types: Full-time, PermanentPay: AED15,000.00 - AED20,000.00 per monthApplication Question(s):<ul><li>Do you have previous experience working in a multinational company (MNC)?</li><li>What is your Nationality?</li></ul>Work Location: In person

Growth Marketing Specialist

<div>
 
 About The Role &amp; Team
 
 
 
 We are looking for Customer Lifecycle Senior Specialist to join our Disney+ team in Dubai.
 
 
 This role will require you to be working 4 days a week in our office and 1 day from home.
 
 
 You&rsquo;ll join a team grounded in our Disney values &mdash; acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community. These values shape how we work and how we support one another every day.
 
 
 
 What You Will Do
 
 
 
 Retention Performance and KPI Ownership
 
 
 <ul>
 <li>
 Deliver and optimise core retention KPIs across MENA with a focus on churn and engagement, reinstates, reactivation, and lifetime value.
 </li>
 <li>
 Analyse trading trends to understand why customers cancel, what brings them back, and how journey improvements influence outcomes.
 
 
 </li>
 </ul>
 Lifecycle Journey Design and Optimisation
 
 
 <ul>
 <li>
 Review and improve cancellation journeys, messaging, and save tactics in partnership with product and global lifecycle teams.
 </li>
 <li>
 Develop insights from customer behavior data to recommend levers, tactics, and interventions that reduce churn.
 
 
 </li>
 </ul>
 Manage lifecycle triggers and journeys across cancellation, risk, and win back flows.
 
 
 <ul>
 <li>
 Test, Measure, Learn Framework
 </li>
 <li>
 Build and manage the retention testing roadmap for MENA.
 </li>
 <li>
 Define test priorities, align them with regional and global teams, and manage experiments across journeys, cohorts, and markets.
 </li>
 <li>
 Translate test insights into actionable recommendations and measurable improvements.
 
 
 </li>
 </ul>
 Campaign Delivery and Cross Market Projects
 
 
 <ul>
 <li>
 Lead multi territory retention campaigns, including winback and feature led initiatives.
 </li>
 <li>
 Coordinate with EMEA customer teams, US lifecycle teams, and product partners to ensure successful planning and delivery.
 
 
 </li>
 </ul>
 Reporting and Insight Development
 
 
 <ul>
 <li>
 Develop reporting dashboards and performance summaries that benchmark MENA outcomes against global and regional trends.
 </li>
 <li>
 Present clear and actionable insights to senior stakeholders across trading, marketing, and product.
 
 
 </li>
 </ul>
 Stakeholder Partnership
 
 
 <ul>
 <li>
 Work closely with EMEA &amp; local counterparts across engagement, product creative, legal, brand marketing and other partners.
 </li>
 <li>
 Contribute actively to discussions on feature roadmaps, customer flows, and content engagement strategies.
 </li>
 <li>
 Build a strong understanding of competitor activity and international best practices in retention and engagement
 
 
 </li>
 </ul>
 
 Required Qualifications &amp; Skills
 
 
 
 <ul>
 <li>
 Minimum of five years of experience in customer management, lifecycle marketing, or retention within a subscription or streaming business.
 </li>
 <li>
 Proven ability to deliver improvements in churn, reinstates, and net growth.
 </li>
 <li>
 Experience building and running test and learn programmes using data and experimentation.
 </li>
 <li>
 Comfortable working in cross functional and multi market environments.
 </li>
 <li>
 Strong analytical ability with comfort working with large data sources.
 </li>
 <li>
 Familiarity with local MENA market dynamics and cultural nuances. Arabic is an advantage but not required.
 </li>
 <li>
 Excellent storytelling, writing, and messaging skills
 </li>
 <li>
 Deep understanding of MENA cultural nuances, especially in KSA, UAE, and Egypt.
 </li>
 <li>
 Comfortable managing ambiguity, balancing short-term needs with long-term strategic thinking.
 </li>
 <li>
 Proven project management skills with attention to timelines and executional detail.
 </li>
 <li>
 Collaborative and empathetic leadership style with high standards and accountability.
 </li>
 <li>
 Analytical mindset with a clear understanding of metrics used to evaluate influencer and PR success.
 
 
 </li>
 </ul>
 The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.
 
 
 We will ensure that individuals with disabilities are provided the necessary accommodations to participate in the job application or interview process, to perform essential job functions, and to receive all benefits of employment. Please contact us to request accommodation.
</div>

Explore 2257+ Customer retention specialist in Dubai this March. Find roles across top companies and apply now to boost your career.

2257 customer retention specialist jobs In Dubai

Sr. Specialist, Customer Lifecycle, Disney+

Call Center Agent (Tagalog Speaker)

Head of Customer Loyalty & Retention

FOREX Agents for Retention (Malyalam & English Speakers)

Customer Success Partner - First Year

Growth Marketing Specialist

Sr. Specialist, Customer Lifecycle, Disney+