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customer retention specialist

CREDITCARE CREDIT MANAGEMENT LLC

Female Retention SpecialistCompany: CreditCare Credit Management Location: [Insert Location, e.g., Dubai, UAE] Position: Retention Specialist (Female) Salary: AED 3,500 &ndash; AED 4,000 Experience Required: Minimum 2 years Industry: Credit Management / Financial Services Employment Type: Full-timeJob Overview:We are looking for a motivated and experienced Female Retention Specialist to join our team at CreditCare Credit Management. The ideal candidate will be responsible for retaining existing clients, resolving issues, and maintaining strong customer relationships to reduce churn.Key Responsibilities:<ul><li>Contact existing clients to ensure satisfaction and address concerns</li><li>Identify reasons for customer cancellations or dissatisfaction and offer solutions</li><li>Develop and implement client retention strategies</li><li>Collaborate with sales and customer service teams to improve overall customer experience</li><li>Maintain accurate client records in the system</li><li>Achieve monthly retention targets and KPIs</li><li>Follow up on inactive or dormant accounts</li></ul>* *<ul><li>Requirements:</li><li>Minimum 2 years experience in a similar retention/customer service role (preferably in financial services or credit management)</li><li>Strong communication and negotiation skills</li><li>Ability to handle objections and resolve conflicts professionally</li><li>Customer-focused mindset</li><li>Proficiency in MS Office and CRM systems</li><li>Fluent in English (Arabic or other languages is a plus)</li></ul>What We Offer:<ul><li>Competitive salary package (AED 3,500&ndash;4,000)</li><li>Career growth opportunities</li><li>Friendly and supportive work environment</li><li>Training and performance-based incentives</li></ul>Job Types: Full-time, Permanent, FresherPay: AED3,000.00 - AED4,000.00 per month

Female Retention Specialist

Socio Platforms Inc

Channel Partner Invitation &ndash; American Ratings Strengthen Brand Loyalty ProgramEnhance Customer Retention &bull; Optimize Loyalty Programs - Lead Magnet PortalAmerican Ratings invites qualified professionals, agencies, and organizations to join our Channel Partner Program for our Lead Magnet Platform for Brand Loyalty &mdash; a specialized solution designed to help brands improve customer retention, optimize loyalty budgets, enable co-branding, and achieve higher conversion from incoming leads.About American RatingsAmerican Ratings is a leading U.S.-based authority offering the American Industry Rating Standard (A-I-R-S) Number, a trusted business identifier that enhances industry credibility and supports brand-building initiatives.Our Lead Magnet Platform helps brands create stronger loyalty ecosystems and enhance customer lifetime value.Channel Partner OpportunityWe are expanding the reach of our Brand Loyalty &amp; Customer Retention Platform and are inviting strategic partners to join us in delivering these solutions to businesses globally.This is a collaborative partnership meant for brand-growth professionals who want to offer enhanced loyalty solutions to their existing and new clients.Role &amp; Responsibilities<ul><li>Introduce businesses to the American Ratings Brand Loyalty Platform.</li><li>Promote solutions related to:</li><li>Customer retention &amp; engagement</li><li>Optimization of brand loyalty budgets</li><li>Co-branding opportunities</li><li>High-conversion lead management</li><li>Share platform details with your network, clients, and business ecosystem.</li><li>Coordinate Google Meet orientations with our onboarding team.</li><li>Act as a bridge between interested brands and American Ratings for smooth onboarding.</li></ul>What We Provide<ul><li>Full training on the platform and its brand-loyalty applications</li><li>Sales scripts, marketing materials &amp; onboarding guidelines</li><li>White-label and co-branding opportunities for agencies</li><li>Access to CRM tools for transparent tracking and communication</li><li>Dedicated partner support team</li></ul>Who Can Join<ul><li>Marketing agencies</li><li>Customer loyalty professionals</li><li>Business consultants</li><li>Brand managers</li><li>Freelancers with strong client networks</li><li>Entrepreneurs working in customer engagement, CRM, or brand development</li></ul>Experience in loyalty programs, marketing, or brand strategy is helpful but not mandatory.Why Become a Channel Partner?<ul><li>Strengthen your service portfolio with a U.S.-recognized brand</li><li>Offer advanced loyalty and retention solutions to your clients</li><li>Enhance your market positioning with co-branding</li><li>Stay ahead with a platform designed for high lead conversion and optimized brand engagement</li></ul>How to JoinSubmit your interest through Indeed. Shortlisted applicants will receive an official invitation to a Google Meet orientation with our Onboarding Team.Visit - https://www.abn.us.com/cc to RegisterJob Types: Full-time, Permanent, Contract Contract length: 12 monthsPay: AED50,000.00 - AED70,000.00 per month

Sales & Marketing Head

Channel Partner Invitation &ndash; American RatingsStrengthen Brand LoyaltyEnhance Customer Retention &bull; Optimize Loyalty Programs - Lead Magnet PortalAmerican Ratings invites qualified professionals, agencies, and organizations to join our Channel Partner Program for our Lead Magnet Platform for Brand Loyalty &mdash; a specialized solution designed to help brands improve customer retention, optimize loyalty budgets, enable co-branding, and achieve higher conversion from incoming leads.About American RatingsAmerican Ratings is a leading U.S.-based authority offering the American Industry Rating Standard (A-I-R-S) Number, a trusted business identifier that enhances industry credibility and supports brand-building initiatives.Our Lead Magnet Platform helps brands create stronger loyalty ecosystems and enhance customer lifetime value.Channel Partner OpportunityWe are expanding the reach of our Brand Loyalty &amp; Customer Retention Platform and are inviting strategic partners to join us in delivering these solutions to businesses globally.This is a collaborative partnership meant for brand-growth professionals who want to offer enhanced loyalty solutions to their existing and new clients.Role &amp; Responsibilities<ul><li>Introduce businesses to the American Ratings Brand Loyalty Platform.</li><li>Promote solutions related to:</li><li>Customer retention &amp; engagement</li><li>Optimization of brand loyalty budgets</li><li>Co-branding opportunities</li><li>High-conversion lead management</li><li>Share platform details with your network, clients, and business ecosystem.</li><li>Coordinate Google Meet orientations with our onboarding team.</li><li>Act as a bridge between interested brands and American Ratings for smooth onboarding.</li></ul>What We Provide<ul><li>Full training on the platform and its brand-loyalty applications</li><li>Sales scripts, marketing materials &amp; onboarding guidelines</li><li>White-label and co-branding opportunities for agencies</li><li>Access to CRM tools for transparent tracking and communication</li><li>Dedicated partner support team</li></ul>Who Can Join<ul><li>Marketing agencies</li><li>Customer loyalty professionals</li><li>Business consultants</li><li>Brand managers</li><li>Freelancers with strong client networks</li><li>Entrepreneurs working in customer engagement, CRM, or brand development</li></ul>Experience in loyalty programs, marketing, or brand strategy is helpful but not mandatory.Why Become a Channel Partner?<ul><li>Strengthen your service portfolio with a U.S.-recognized brand</li><li>Offer advanced loyalty and retention solutions to your clients</li><li>Enhance your market positioning with co-branding</li><li>Stay ahead with a platform designed for high lead conversion and optimized brand engagement</li></ul>How to JoinSubmit your interest through Indeed. Shortlisted applicants will receive an official invitation to a Google Meet orientation with our Onboarding Team.Visit - https://www.abn.us.com/cc to RegisterJob Types: Full-time, Temporary, Contract Contract length: 12 monthsPay: AED50,000.00 - AED75,000.00 per month

Invite To the Channel Partner Program - Strengthen Brand Loyalty

FXPRO

<div>Join FxPro: a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Nassau, and Dubai. FxPro boasts a diverse workforce of over 500 employees representing 40 nationalities, making it an exciting and dynamic workplace. At FxPro, we see each team member as an integral part of our success story. 


As a Customer Retention Officer, you'll be responsible for providing comprehensive client support through various channels, managing account verification and funding processes, maintaining high-value client relationships, and gathering and reporting client feedback to ensure operational efficiency and client satisfaction. 
Responsibilities:
<ul>
<li>Deliver Service and Support to clients through Live Chat, email and phone, provide support by identifying problems and offering solutions</li>
<li>Focus on communicating with clients via outgoing phone calls for one of many reasons outlined by the head of the department.</li>
<li>Contact clients who have not yet completed their account verification; clients who are yet to provide documents or are required to provide additional/alternative documents to verify their profile.</li>
<li>Contact clients with defined time frames who are trying but failing to fund their accounts via one of our offered methods. Supporting them with completing this process and offering/suggesting alternatives.</li>
<li>Maintain relationships with higher value clients as needed to ensure the smooth continuation of business.</li>
<li>Collect feedback from clients with relation to products, services, and payment methods and pass on a detailed email to management to review and implement as necessary.</li>
<li>Ensure client records are kept up to date and all communication and guidance provided to clients is recorded.</li>
<li>Contact clients for any pending matters related to their accounts.</li>
<li>Anything else that the head of the department deems necessary.</li>
<li>Handle the tickets in the live chats in the designated languages</li>
<li>Perform any other duties and responsibilities assigned by the Account Manager or management team.</li></ul> 


Requirements: 
<ul>
<li>Fluent in English and Arabic Languages, with excellent written and verbal communication skills</li>
<li>Proven experience in providing customer service and support via chat, email, and phone</li>
<li>Strong problem-solving and analytical skills to address customer issues</li>
<li>Ability to manage multiple tasks and prioritize effectively</li>
<li>Experience with customer support software and CRM systems</li>
<li>Detail-oriented with strong organizational and record-keeping abilities</li>
<li>Ability to build and maintain client relationships 
</li>
<li>Experience in financial services or online trading</li></ul> 


Benefits
<ul>
<li>Competitive compensation package</li>
<li>21 days off and 15 sick leaves annually</li>
</ul><ul><li>Corporate insurance plan</li>
<li>Visa/work permit support</li></ul></div>

Customer Retention Officer (MENA)

FxPro Group

<div>Join FxPro : a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Nassau, and Dubai. FxPro boasts a diverse workforce of over 500 employees representing 40 nationalities, making it an exciting and dynamic workplace. At FxPro , we see each team member as an integral part of our success story. 
As a Customer Retention Officer , you'll be responsible for providing comprehensive client support through various channels, managing account verification and funding processes, maintaining high-value client relationships, and gathering and reporting client feedback to ensure operational efficiency and client satisfaction. 
 
Responsibilities:
<ul><li>Deliver Service and Support to clients through Live Chat, email and phone, provide support by identifying problems and offering solutions
</li><li>Focus on communicating with clients via outgoing phone calls for one of many reasons outlined by the head of the department.
</li><li>Contact clients who have not yet completed their account verification; clients who are yet to provide documents or are required to provide additional/alternative documents to verify their profile.
</li><li>Contact clients with defined time frames who are trying but failing to fund their accounts via one of our offered methods. Supporting them with completing this process and offering/suggesting alternatives.
</li><li>Maintain relationships with higher value clients as needed to ensure the smooth continuation of business.
</li><li>Collect feedback from clients with relation to products, services, and payment methods and pass on a detailed email to management to review and implement as necessary.
</li><li>Ensure client records are kept up to date and all communication and guidance provided to clients is recorded.
</li><li>Contact clients for any pending matters related to their accounts.
</li><li>Anything else that the head of the department deems necessary.
</li><li>Handle the tickets in the live chats in the designated languages
</li>Perform any other duties and responsibilities assigned by the Account Manager or management team. 
<li>
 
</li></ul> 
Requirements: 
 
<ul><li>Fluent in English and Arabic Languages , with excellent written and verbal communication skills
</li><li>Proven experience in providing customer service and support via chat, email, and phone
</li><li>Strong problem-solving and analytical skills to address customer issues
</li><li>Ability to manage multiple tasks and prioritize effectively
</li><li>Experience with customer support software and CRM systems
</li><li>Detail-oriented with strong organizational and record-keeping abilities
</li><li>Ability to build and maintain client relationships
 
</li>Experience in financial services or online trading 
<li>
</li></ul> 
Benefits
<ul><li>Competitive compensation package
</li><li>21 days off and 15 sick leaves annually
</li></ul><ul><li>Corporate insurance plan
</li><li>Visa/work permit support</li></ul></div>

Avoria GmbH

Location Dubai UAEStart Date ImmediatelyAbout the Role We are looking for a digital marketing specialist who can support our growth across email marketing, automation and marketplace optimisation. The role focuses on Klaviyo campaigns, newsletter creation, customer flows and the improvement of Amazon product listings. You will work closely with our marketing and e commerce teams and help to increase conversion, retention and visibility across multiple channels.Main Responsibilities Plan and build newsletters and automated flows in Klaviyo Manage subscriber segments, deliverability and campaign performance Create and improve Amazon product listings including titles, bullets and keywords Research keywords and competitor listings for better marketplace ranking Prepare marketing content for email, product pages and ad campaigns Monitor KPIs, prepare reports and recommend improvements Coordinate with design and content teams to deliver high quality marketing assets Support basic CRM tasks and general digital marketing activitiesRequired Experience Experience with Klaviyo or similar email marketing platforms Understanding of customer journeys, segmentation and e commerce retention Experience with Amazon Seller Central or marketplace listing optimisation Basic knowledge of SEO for product pages Clear and structured working style with good communication Ability to handle multiple tasks independentlyWhat We Offer A modern working environment in Dubai The chance to build and optimise our digital marketing channels Full responsibility for Klaviyo and Amazon tasks Competitive compensation and long term development opportunities A role with real impact in a growing international companyJob Type: Full-time

Digital Marketing Specialist Klaviyo and Amazon

Perfume Unlimited LLC

Job Description: Performance Marketing Specialist for DubaiWe are seeking a results-driven Performance Marketing Specialist to accelerate online sales across our e-commerce platforms. You will plan, execute, optimize, and scale paid media campaigns across Google Ads, Meta Ads, TikTok Ads, and Snapchat Ads, working closely with our e-commerce and creative teams to boost traffic, improve ROAS, reduce CPA, and maximize revenue.Key ResponsibilitiesPaid Media Execution<ul><li>Plan, launch, and manage campaigns across Google Search &amp; Shopping, Meta (FB/IG), TikTok, and Snapchat.</li><li>Manage daily budgets, bids, pacing, and optimizations to achieve high ROI and low CAC.</li></ul>Performance &amp; Analytics<ul><li>Track key metrics (CTR, CPC, CPA, ROAS, CVR).</li><li>Prepare weekly/monthly performance reports.</li><li>Analyze user behaviour and conversion paths using GA4, Tag Manager, UTM tracking.</li></ul>E-Commerce Growth<ul><li>Improve website conversion rate via A/B testing and CRO practices.</li><li>Coordinate with design/content teams for creatives and landing pages.</li><li>Conduct keyword research to optimize ads and product listings.</li></ul>Retargeting &amp; Automation<ul><li>Build remarketing funnels (cart abandonment, repeat purchase, upsell).</li><li>Implement automated email flows to improve retention and lifetime value.</li></ul>Cross-Team Collaboration<ul><li>Align campaigns with promotions, launches, and seasonal events.</li><li>Partner with sales/product teams to drive revenue objectives.</li></ul>Requirements<ul><li>2&ndash;4 years of hands-on performance marketing experience for e-commerce.</li><li>Proven history of scaling paid campaigns with strong ROAS.</li><li>Expertise in Google Ads, Meta Ads Manager, TikTok/Snapchat Ads, GA4, Tag Manager, Search Console.</li><li>Strong analytical and CRO skills (landing page optimization, funnels, A/B testing).</li><li>Bonus: Experience in beauty/luxury/perfume category &amp; Google Merchant Center/product feed setup.</li></ul>KPIs<ul><li>Website sales revenue growth (3 e-commerce sites).</li><li>Improved ROAS &amp; reduced CPA.</li><li>Higher conversion and repeat-customer rates.</li></ul>Job Types: Full-time, PermanentPay: From AED2,800.00 per month

Performance Marketing Specialist – E-Commerce (Perfume & Luxury Products)

Explore 3922+ Customer retention specialist in Dubai this December. Find roles across top companies and apply now to boost your career.

3922 customer retention specialist jobs IN Dubai

Female Retention Specialist

Sales & Marketing Head

Invite To the Channel Partner Program - Strengthen Brand Loyalty

Customer Retention Officer (MENA)

Customer Retention Officer (MENA)

Digital Marketing Specialist Klaviyo and Amazon

Performance Marketing Specialist – E-Commerce (Perfume & Luxury Products)