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customer retention specialist

Washmen

<div><div>We are seeking an experienced Growth Director with deep expertise in customer retention and lifecycle management to lead our growth initiatives. This vertical leadership role will oversee the company's retention strategy while contributing to overall customer acquisition and revenue growth.</div><div>
The ideal candidate will have a proven track record of building and scaling retention-focused growth functions, leading high-performing teams, and delivering measurable impact on customer lifetime value and business growth.</div><div></div><div><b><br>
Hands-On Execution &amp; Vertical Leadership</b></div><div></div><div><br>
This is a working director role - you lead from the front by doing the work, not just managing it</div><div>
This role would have CRM lead, 2 data analyst and 1 Data Engineer as direct report.</div><div>
Expected to personally design, build, and launch high-impact retention campaigns and experiments</div><div>
Directly analyze complex data sets, build models, and derive insights without waiting for analysts</div><div>
Personally write campaign briefs, and strategic documents as needed.</div><div>
Get into the technical details - from reviewing SQL queries to troubleshooting attribution issues.</div><div>
Comfortable jumping into any part of the retention funnel to unblock progress or solve problems</div><div>
Balance strategic leadership with tactical execution - you'll spend 40-50% of time doing hands-on work Not a &quot;delegate-only&quot; role - you win by being the best operator on the team, not just the best strategist lead by example through excellent execution that sets the standard for the entire team. Thrive in lean, resource-constrained environments where senior leaders must contribute directly to output</div><div>
Act as both architect and builder - design the strategy and help build it yourself</div><div></div><div><br>
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Develop and own the company's comprehensive customer retention and lifecycle strategy</div><div>
Define retention as a core growth driver and integrate it across all customer touchpoints</div><div>
Create long-term roadmap for customer retention optimization and lifetime value maximization</div><div>
Drive strategic initiatives that transform one-time customers into loyal, high-value advocates</div><div></div><div><br>
\uD835\uDDDA\uD835\uDDFF\uD835\uDDFC\uD835\uDE04\uD835\uDE01\uD835\uDDF5 \uD835\uDDD9\uD835\uDE02\uD835\uDDFB\uD835\uDDF0\uD835\uDE01\uD835\uDDF6\uD835\uDDFC\uD835\uDDFB \uD835\uDDD7\uD835\uDDF2\uD835\uDE03\uD835\uDDF2\uD835\uDDF9\uD835\uDDFC\uD835\uDDFD\uD835\uDDFA\uD835\uDDF2\uD835\uDDFB\uD835\uDE01</div><div>
Establish growth processes, frameworks, and best practices across acquisition, activation, and retention</div><div>
Design and implement experimentation programs to continuously improve retention metrics</div><div>
Create scalable systems for customer segmentation, targeting, and personalized engagement</div><div></div><div><br>
\uD835\uDDD5\uD835\uDE02\uD835\uDE00\uD835\uDDF6\uD835\uDDFB\uD835\uDDF2\uD835\uDE00\uD835\uDE00 \uD835\uDDDC\uD835\uDDFA\uD835\uDDFD\uD835\uDDEE\uD835\uDDF0\uD835\uDE01 &amp; \uD835\uDDE5\uD835\uDDF2\uD835\uDE03\uD835\uDDF2\uD835\uDDFB\uD835\uDE02\uD835\uDDF2 \uD835\uDDDA\uD835\uDDFF\uD835\uDDFC\uD835\uDE04\uD835\uDE01\uD835\uDDF5</div><ul><li>Own customer lifetime value (CLV) as a primary business metric and drive continuous improvement</li><li>Reduce customer churn rate while increasing repeat purchase frequency and order values</li></ul><div></div><div><br>
\uD835\uDDD8\uD835\uDDF1\uD835\uDE02\uD835\uDDF0\uD835\uDDEE\uD835\uDE01\uD835\uDDF6\uD835\uDDFC\uD835\uDDFB &amp; \uD835\uDDD8\uD835\uDE05\uD835\uDDFD\uD835\uDDF2\uD835\uDDFF\uD835\uDDF6\uD835\uDDF2\uD835\uDDFB\uD835\uDDF0\uD835\uDDF2</div><div>
Bachelor's degree in Marketing, Business, Economics,Engineering or related field; MBA preferred</div><div>
8-14 years of progressive experience in growth marketing</div><div>
Proven track record of building and scaling customer retention programs in fast-growing companies</div><div>
Experience 8-14 years in growth</div><div>
Deep expertise in retention marketing, customer lifecycle management, and growth analytics</div><div></div><div><br>
\uD835\uDDE3\uD835\uDDFF\uD835\uDDF2\uD835\uDDF3\uD835\uDDF2\uD835\uDDFF\uD835\uDDFF\uD835\uDDF2\uD835\uDDF1 \uD835\uDDE4\uD835\uDE02\uD835\uDDEE\uD835\uDDF9\uD835\uDDF6\uD835\uDDF3\uD835\uDDF6\uD835\uDDF0\uD835\uDDEE\uD835\uDE01\uD835\uDDF6\uD835\uDDFC\uD835\uDDFB\uD835\uDE00</div><div>
 Advanced proficiency in growth analytics platforms (Amplitude, Mixpanel, Google Analytics)</div><div>
 Experience with customer data platforms (CDPs)</div><div>
 Strong understanding of A/B testing, statistical analysis, and experimentation methodologies</div><div>
Proficiency in SQL and data analysis for customer behavior insights</div><div>
Knowledge of marketing automation platforms and CRM systems</div><div>
Experience with machine learning applications in customer retention</div><div>
Experience in MENA market or emerging markets Previous exposure to laundry, delivery, or on- demand service businesses. (nice to have)</div><div>
Knowledge of customer psychology and behavioral economics</div><div>
Experience with customer research methodologies and VoC programs</div><div>
 Background in CRM strategy or email marketing leadership Experience working in high-growth startups or scale-ups</div><div></div><div><br>
\uD835\uDDEA\uD835\uDDF5\uD835\uDDEE\uD835\uDE01 \uD835\uDDEA\uD835\uDDF2 \uD835\uDDE2\uD835\uDDF3\uD835\uDDF3\uD835\uDDF2\uD835\uDDFF</div><ul><li>Competitive salary based on experience</li><li>Direct impact on business decisions</li><li>Comprehensive health benefits</li><li>Work with top notch talent</li><li>Be part of a an exciting growth story which will shape you as global talent</li></ul></div>

Growth Director - Retention Focus

Marhaba Group of Companies

<p><b>Job description:</b></p><p><i><b>Role Overview</b></i></p><p>We are seeking an experienced and data-driven CRM Marketing Lead to own and optimize all customer lifecycle communications across multiple channels &mdash; including Web Push Notifications, App Push Notifications, Email Marketing, SMS Marketing and WhatsApp Marketing. The role will focus on both automated journeys and promotional campaigns, with a strong emphasis on customer retention, engagement and loyalty growth.</p><p>The ideal candidate will have a proven track record in CRM strategy execution, marketing automation and performance tracking, as well as the ability to collaborate cross-functionally with content, design, product and sales teams.</p><p><b>Key Responsibilities</b></p><p><i><b>1. CRM Strategy &amp; Execution</b></i></p><p>Develop and execute a comprehensive multi-channel CRM strategy to engage, retain and reactivate customers.</p><p>Manage end-to-end customer communication flows &mdash; from campaign ideation to execution and performance analysis.</p><p>Define and implement automated journeys for onboarding, engagement, churn prevention and win-back.</p><p><i><b>2. Channel Ownership</b></i></p><p>Lead all Web Push Notification campaigns, ensuring relevant targeting and impactful messaging.</p><p>Manage App Push Notifications to drive app engagement and repeat transactions.</p><p>Oversee Email Marketing &mdash; newsletters, promotions and lifecycle campaigns.</p><p>Execute SMS and WhatsApp Marketing for time-sensitive and high-impact communications.</p><p><i><b>3. Retention &amp; Loyalty</b></i></p><p>Monitor retention metrics and identify opportunities to improve repeat purchase rates.</p><p>Support the development and promotion of the customer loyalty program.</p><p>Work with analytics to segment audiences based on behavior, purchase history, and engagement.</p><p><i><b>4. Performance Tracking &amp; Optimization</b></i></p><p>Set KPIs for each CRM channel and ensure campaigns meet or exceed performance goals.</p><p>Conduct A/B testing to optimize message copy, design, timing, and targeting.</p><p>Analyze campaign performance data to derive actionable insights for continuous improvement.</p><p><i><b>5. Cross-functional Collaboration</b></i></p><p>Work closely with content and design teams to ensure all communications are visually engaging and brand-compliant.</p><p>Partner with product and tech teams to improve CRM tools, integrations, and data flows.</p><p>Align with performance marketing to ensure consistency between acquisition and retention efforts.</p><p><b>Requirements</b></p><p><i><b>Experience &amp; Skills:</b></i></p><p>5+ years in CRM marketing, retention marketing, or lifecycle marketing, preferably in e-commerce or digital-first businesses.</p><p>Hands-on experience with CRM tools and marketing automation platforms (e.g., Klaviyo, MoEngage, WebEngage, Braze, or similar).</p><p>Proven success in managing multi-channel CRM campaigns.</p><p>Strong analytical skills with experience in segmentation, reporting, and data-driven decision-making.</p><p>Excellent copywriting skills for concise, persuasive customer communications.</p><p>Ability to work independently and manage multiple projects simultaneously.</p><p><i><b>Education:</b></i></p><p>Bachelor&rsquo;s degree in Marketing, Business, Communications, or a related field.</p><p><b>Job Type: Full-time</b></p><p>Job Type: Full-time</p>

CRM & Retention Marketing Lead

Elsevier

<div></div><div><div>About the Role</div><div>
Customer Success Managers (CSMs) serve as the primary post-sales contact for Elsevier&rsquo;s Clinical Solutions customers. They lead onboarding, drive product adoption, and ensure customers realize value from our solutions. As trusted advisors, CSMs foster engagement, safeguard revenue, and identify opportunities for upselling and cross-selling.</div><div></div><div>
Responsibilities</div><ul><li><div>
They coordinate closely with Account Managers and all support functions to ensure strategic goals are met within the account.</div></li><li><div>
Pre-Sales: Work with Account Managers to engage with KOLs and end users to improve conversion rate.</div></li><li><div>
Post-Sales: Work with customers to determine and achieve their success metrics through engagement activities</div></li><li><div>
Their focus is on customer retention, renewal growth and identifying upsell/cross selling opportunities.</div></li></ul><div></div><div>
Requirement:</div><ul><li><div>
Medical degree or relevant experience in the healthcare or medical industry is essential</div></li><li><div>
Proven background in customer engagement and retention</div></li><li><div>
Fluency in both Arabic and English.</div></li><li><div>
Comfortable working in a global, matrixed organization</div></li><li><div>
Self-motivated, highly organized, and proactive</div></li><li><div>
Strong project management and problem-solving capabilities</div></li><li><div>
Excellent influencing and presentation skills, with the ability to engage both high-level executives and end users</div></li></ul><div></div><div>
Work for you</div><div>
We promote a healthy work-life balance, well-being initiatives, parental leave, and study leave. Our aim is to create a supportive work environment that helps you manage your responsibilities while also achieving your long-term goals.</div><ul><li><div>
Medical Insurance and Air Ticket</div></li><li><div>
Competitive Bonus</div></li><li><div>
25 days Annual Leave</div></li><li><div>
Hybrid Working Model</div></li></ul><div></div><div>
About Us</div><div>
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.</div><div><br>
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our <div>Applicant Request Support Form</div> or please contact 1-855-833-5120.</div><div></div><div>
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.</div><div></div><div><i>
USA Job Seekers:</i></div><div><div>
EEO Know Your Rights</div>.</div></div><div></div>

Customer Success Manager

AGMC

<p>The Business Development Advisor plays a crucial role in enhancing customer relationships, driving sales performance, and increasing market share. This role focuses on maintaining a comprehensive customer database, leveraging CRM tools to improve business processes, and ensuring the highest standards of customer service. By identifying new selling opportunities and optimizing customer interactions, the advisor contributes to revenue growth and brand advocacy.</p><p>You will be responsible for both inbound and outbound customer communication, addressing inquiries, resolving issues, and proactively reaching out to customers and prospects. This includes conducting follow-up calls, handling service-related concerns, and building strong relationships through consistent and professional engagement.</p><p>Additionally, your role will involve collecting valuable feedback and insights to improve our services and sales performance. You will conduct surveys to assess customer satisfaction, gather insights on lost bookings, evaluate customer loyalty through Net Promoter Scores (NPS), and follow up with no-show customers to understand their reasons and ensure their concerns are addressed.</p><p>Using a combination of CRM data, call interactions, customer surveys, and feedback systems, you will help Budget Rent a Car (BRAC) continuously enhance the customer experience, increase retention, and drive overall business success.</p><p><b>Roles and Responsibilities</b></p><p>&middot; Maintain and regularly update the customer database to ensure accurate and efficient data management.</p><p>&middot; Acquire and uphold in-depth knowledge of products, competitive offerings, and industry trends.</p><p>&middot; Utilize CRM systems to manage inquiries, sales transactions, marketing campaigns, and customer retention strategies.</p><p>&middot; Identify and capitalize on new business opportunities to drive sales and market growth.</p><p>&middot; Increase market share, profitability, and customer loyalty through proactive engagement and relationship management.</p><p>&middot; Handle customer inquiries efficiently, providing relevant product and service information.</p><p>&middot; Monitor, report, and analyze customer complaints, ensuring prompt resolution and service improvement.</p><p>&middot; Facilitate service appointments and promote additional services.</p><p>&middot; Optimize internal processes to enhance customer satisfaction in collaboration with department heads.</p><p>&middot; Conduct internal quality checks, analyze customer feedback, and implement continuous improvement measures.</p><p>&middot; Proactively manage customer retention by addressing complaints, inquiries, and service requests.</p><p>&middot; Enhance response time to customer queries, ensuring a seamless customer experience.</p><p>&middot; Build strong relationships with customers through regular engagement and brand promotion initiatives.</p><p>&middot; Maintain the highest levels of product knowledge, competitor insights, and industry trends to provide informed recommendations.</p><p>&middot; Comply with all company policies, including BRAC QMA, ISO standards, Health &amp; Safety regulations, and the company&rsquo;s code of ethics and values.</p><ul><li><b>Key Accountabilities</b></li></ul><p>&middot; Achieve 100% data accuracy by verifying and updating customer records.</p><p>&middot; Increase customer retention rate through proactive follow-ups, complaint resolution, and personalized engagement.</p><ul><li>DWM P:L% should be greater than 45%. For Leasing P:L% should be greater than 50%.</li><li>Improve response and resolution time for customer complaints.</li><li>Increase new customer acquisitions and identify new sales opportunities.</li><li>Track and improve CRM adoption across customer interaction points.</li><li>Increase reservations through customer education and targeted sales strategies.</li><li>Continuously seek opportunities for personal and professional development.</li></ul><p><b>Key Performance Areas (KPAs)</b></p><p>&middot; Business &amp; Financial Performance</p><p>&middot; Customer Focus</p><p>&middot; Process Improvement</p><p>&middot; People &amp; Culture</p><p><b>Qualifications/Requirements/Experience</b></p><p>&middot; Excellent verbal communication skills in Arabic / English with the ability to engage customers in a friendly and professional manner.</p><p>&middot; Strong listening skills to understand customer feedback and respond accordingly.</p><p>&middot; High level of empathy and the ability to handle sensitive situations, especially with dissatisfied customers.</p><p>&middot; Strong organizational skills with the ability to manage multiple tasks and prioritise effectively.</p><p>&middot; Ability to work independently and meet targets in a fast-paced environment.</p><p>&middot; Resilient and adaptable, with the ability to handle customer objections and provide solutions.</p><p>&middot; Fluency in both Arabic / English.</p><p>&middot; A-level or Graduate-level education (or equivalent).</p><p>&middot; Experience in customer service, CRM, or call center operations.</p><p>Job Type: Permanent</p><p>Pay: Up to AED6,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you have a UAE Driver's License?</li><li>Please list the languages you speak.</li><li>Do you have experience working in a contact centre or call centre? If yes, how many years have you worked there? And as what?</li></ul>

Business Development Executive

Terahertz Marketing

<p><b>Job description</b></p><p>We are looking for expert and motivated retention and conversion agents with at least 2 years experience and ready to join our team. The candidate must have knowledge of main platforms, ability to negotiate with clients and build positive relationships with customers. We are looking for agents who can fluently speak and read Spanish</p><p><b>Qualification and Requirements:</b></p><ul><li><b>Spanish Speaker is a MUST</b></li><li><b>Previous FOREX industry experience is a MUST ( at least 2 Years )</b></li><li>Excellent communication and interpersonal skills</li><li>Ability to handle difficult clients with empathy and patience</li><li>Proven experience as a tele sales agent and call center agent with the skill to engage customer in conversation</li><li>Good organizational and time- management skills</li><li>excellent skills on analyzing clients, handle complaints, developing the best strategies to renew contracts and retain business</li><li>Competence to present, promote and sell products/ services using solid arguments to existing and prospective customers</li><li>Knowledge of relevant computer software</li></ul><p><b>Benefits:</b></p><ul><li>Competitive basic salary</li><li>Performance - based incentives and bonuses</li><li>Ongoing training and career development opportunities</li><li>A supportive and collaborative work environment</li></ul><p>Job Type: Full-time</p><p>Pay: AED4,000.00 - AED6,000.00 per month</p><p>Experience:</p><ul><li>Forex: 2 years (Preferred)</li></ul><p>Language:</p><ul><li>Spanish (Preferred)</li></ul><p>Location:</p><ul><li>Dubai (Preferred)</li></ul>

Tele sales Agents for Retention and Conversion ( FOREX ) Spanish speakers

Zainlee Technologies

<p><b>Job Title:</b> Customer Success Specialist</p><p><b>Company:</b> Zainlee Technologies LLC<br/><b>Location:</b> Al Quoz Industrial Area, Dubai, UAE<br/><b>Salary:</b> AED 7,000 per month<br/><b>Job Type:</b> Full-time</p><p><b>Job Summary:</b></p><p>Zainlee Technologies LLC is seeking a motivated and experienced <b>Customer Success Specialist</b> to join our growing team in Dubai. The ideal candidate will have a <b>minimum of 5 years of experience</b> in customer success, account management, or a related field, and will be passionate about building strong relationships, ensuring customer satisfaction, and driving client retention and growth.</p><p><b>Key Responsibilities:</b></p><ul><li>Serve as the main point of contact for assigned clients, ensuring their success and satisfaction</li><li>Understand client needs and provide tailored solutions to meet their business objectives</li><li>Manage onboarding, training, and ongoing support for customers</li><li>Monitor customer health and proactively address any concerns or issues</li><li>Collaborate with internal teams (Sales, Product, Support) to ensure a seamless customer experience</li><li>Identify upsell or cross-sell opportunities and support business growth</li><li>Maintain accurate customer records and reports using CRM tools</li></ul><p><b>Requirements:</b></p><ul><li>Minimum <b>5 years of experience</b> in a customer success or account management role</li><li>Strong communication and interpersonal skills</li><li>Proven ability to build and maintain strong client relationships</li><li>Excellent problem-solving and conflict-resolution skills</li><li>Ability to manage multiple accounts and priorities effectively</li><li>Proficiency in CRM software and Microsoft Office Suite</li><li>Experience in the tech or software industry is a plus</li><li>Based in or willing to relocate to Dubai, UAE</li></ul><p>Job Type: Full-time</p><p>Pay: AED5,000.00 - AED7,000.00 per month</p>

Customer Success Specialist

Cresdata Information Technology

<p><b>Roles &amp; Responsibilities &ndash; Senior Digital Marketing Specialist</b></p><p><b>1. Strategy &amp; Planning</b></p><ul><li>Develop, implement, and manage multi-channel digital marketing strategies aligned with company goals.</li><li>Plan campaigns for brand awareness, lead generation, and customer retention.</li><li>Conduct competitor analysis and identify new digital growth opportunities.</li><li>Manage digital marketing budgets, ensuring optimal ROI.</li></ul><p><b>2. Campaign Management</b></p><ul><li>Plan and execute paid media campaigns (Google Ads, Facebook Ads, programmatic, etc.).</li><li>Manage SEO &amp; SEM strategies to improve rankings and organic traffic.</li><li>Oversee email marketing campaigns, newsletters, and automation workflows.</li><li>Create targeted campaigns for specific audience segments.</li></ul><p><b>3. Content &amp; Creative Direction</b></p><ul><li>Coordinate with content creators, designers, and videographers to produce engaging content.</li><li>Ensure all digital assets follow brand guidelines and are optimized for each platform.</li><li>Develop content calendars for blogs, social media, and video platforms.</li></ul><p><b>4. Analytics &amp; Optimization</b></p><ul><li>Monitor and analyze KPIs such as CTR, CPC, CPA, ROAS, and conversion rates.</li><li>Use analytics tools (Google Analytics, GA4, Hotjar, etc.) to track performance.</li><li>Run A/B testing to optimize ads, landing pages, and email campaigns.</li><li>Generate regular reports with actionable insights.</li></ul><p><b>5. Social Media &amp; Community Management</b></p><ul><li>Oversee brand presence on platforms like Instagram, LinkedIn, Facebook, TikTok, and X (Twitter).</li><li>Engage with followers, respond to queries, and manage online reputation.</li><li>Collaborate with influencers and partners for promotions.</li></ul><p><b>6. Marketing Technology &amp; Tools</b></p><ul><li>Stay updated with the latest marketing tools, AI integrations, and automation platforms.</li><li>Manage CRM systems, remarketing tools, and customer journey tracking</li></ul><p>Job Type: Full-time</p><p>Pay: AED6,000.00 - AED12,000.00 per month</p>

Senior Digital Marketing Specialist

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